酒店服务指南(中英文版) (1)
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服务指南
THE SERVICE GUIDE
目录
总经理致辞
大堂服务 LOBBY SERVICES
1．大堂经理 Assistant Manager
2．问讯∕留言Information ∕ Message
3．预订∕接待Reservation ∕ Reception
4．收银∕结账 Cashier
5．信用卡 Credit Card
6．退房时间 Check-out Time
7．客房门卡 Room Card
8．行服务 Luggage Service
9．大堂保险箱 Lobby Safe box
10．商务中心 Business Center
11．残疾人士设施 Handicapped Facilities 12．着装 Dressing
13．停车 Parking
客房服务GUEST ROOM SERVICES
1．客房中心 Housekeeping Center
2．房间清洁服务 Room Cleaning
3．房间夜床服务 Turn-down Service
4．洗衣服务 Laundry Service
5．小酒吧 Mini-Bar
6．房间加床服务 Extra Bed
7．送餐服务 Room Service
8．擦鞋服务 Shoes-shine Service
9．叫醒服务 Wake-up Call 10． Telephone
11．电吹风 Hair Dryer
12．电熨斗/烫衣板 Iron / Iron Board
13．房间/免打扰Keep the Room Number Secret/Avoid Being Disturbed
14．失物招领 Lost And Found
15．电视节目 TV Channel
16．网上漫游 Internet Service
17．空气调节 Air Conditioner
18．电源总开关 Energy Saver
19．电源说明 Power Supply
20．紧急情况 Emergency
餐饮服务FOOD & BEVERAGE SERVICES
1．宴会预订 Banquet Reservation 2．中餐厅 Chinese Restaurant 3．送餐服务 Room Service
娱乐服务ENTERTAINMENT SERVICE
1. 商务区Business district (CBD)
2．量贩区ktv Volume area ktv
康乐服务 RECREATION SERVICE
康乐中心The recreation center
安全指南SAFETY DIRECTORY
1．遵守措施 comply with the measures
2．宾客注意事项Guest’s Notices
3．安保 Safeguard
4．火警 Fire Prevention
5．火警须知 Fire alarm notice
指南TELEPHONE DIRECTORY
1．拨打客房 Room to Room Calls
2．拨打外线 Outside Calls
3．国直拨 DDD Calls
4．国、国际直拨须知 IDD&DDD Service Guide
客房物品有偿价格表GEST ROOM ITEMS PAID A PRICE LIST
尊敬的宾客：
欢迎阁下光临富丽华大酒店！
我们本着“安全至上、客人第一”的服务宗旨，谒尽全力，热诚为阁下提供最周到的服务，令您真正感到宾至如归。酒店全体员工祝阁下旅途愉快！
富丽华大酒店
总经理
Welcome you to zhanjiang Furama Hotel
We in line with the service tenet of "safety first, customers first", sincerely provide you with the most considerate service, make you really feel at home. Hotel all staff wish you a pleasant journey! Good luck!
Zhanjiang furama hotel The general manager
大堂服务
LOBBY SERVICES
1．大堂经理 Assistant Manager TEL 6789 位于酒店大堂，24小时为您提供服务。
The Assistant Manager in the lobby will be at your service at any time.
2．问讯∕留言Information ∕ Message TEL 6622
如您离开酒店而需与来人或来电联系时，请把您的去处及留言告之总服务台。
You can tell our Information Desk the place to go if you want to be in touch with telephone
message or visitors when you are out.
3．预订∕接待 Reservation ∕Reception TEL 6622 酒店接待处24小时为您提供预订客房、KTV包厢、住宿登记等服务。
The hotel reception desk 24 hours to provide you with booking room,ktv box, registration and other services
4．收银∕结账Cashier TEL 6622 位于大堂总服务台，24小时为您提供住宿期间的房费、餐费及其他费用的结算服务。
It’s located at the Front Desk in the lobby. We will provide the 24-hour check-out service of your fees during your stay.
5．信用卡Credit Card TEL 6622 欢迎您在酒店用以下信用卡：银联系列卡、长城卡、牡丹卡、建行龙卡、金穗卡
Welcome to use the following cards：Great Wall, the Peony, Long card, the Gold Ear,
6．退房时间Check-out Time TEL 6622 饭店退房时间为下午12：00。请留意：超过12：00后加收半天房租，18：00后退房按全天收费计算。若需延迟离店时间，请与总服务台联系。
Check-out time is 12：00 at noon. You will have to pay an extra half of daily fee if you check out after 12：00a.m and the whole fee if you do after 18：00 p.m. Please contact the Reception Desk if your check-out has to be delayed.