1 公司运作与管理

1 公司运作与管理

1.1 Teamwork团队合作

团队精神

企业生存发展的能力取决于团队的集体竞争力，其关键在于培养一支充满协作精神的高效团队。使团队成员享有共同目标和期望，享有相近或类似的观念、信念、价值、行为准则。

要使团队有良好作风和氛围，内部人际关系的和谐至关重要。团员要做到真诚带人、互敬互重、彼此宽容、彼此信任，共同打造出能力互补、同舟共济、责任共担、利益共享的精神。

要保持团队精神与凝聚力，沟通是一个重要环节。有比较畅通的沟通取到、频繁的信息交流，大家的工作就容易出成效，目标能顺利实现。因此，学会与人沟通、合作对每个员工都很重要。

各大企业重视团队建设，开办各类培训班，组织活动，让团队合作理念深入人心。合作性活动有利于发展人际交往和沟通能力，形成团队集体意识。员工以各自优势互补，一方面员工有机会发展自己才华，另一方面员工间有形成合作的默契，推动企业发展。

PART I THE DIFFERENCE BETWEEN WORK GROUP AND REAL TEAM

The fundamental factors that distinguish between work group and real team are the presence or absence of……

The best single criterion to use for doing sth is this: ……. Put another way, is there……? One is not inherently better than the other. If ……then work group is potentially a better choice. If it does not, then real team is preferable. It come down to an issue of ……. Remember also that ……is not measured not only in……, but in……which will ultimately, though not always immediately, effect …….

Examples of situations where you often find work group are ……, ……. In each one of these situations there can be similar individual objectives, but a lack of any small group common objective. There is some form of coordination and collaboration, but not usually shares accountability or interdependency. If STH existed, then it would be worthwhile to explore the choice to become a real team with…….

The decision whether to become a real team or work group should be made based on the advantages obtained versus the investment required.

PART II SAMPLE TEST

(1)Do you like working in a team or on you own?

A I like working in a team, because I can learn from my fellow workers, get help from them when I am under pressure. And most important thing is I can learn to communicate with all sorts of people.

(2)How important is the central leadership of a team?

You need someone with managerial skills to lead within the team：he is able to see the big picture of the work going on, to engage others, coordinate interpersonal relationship and organize resources effectively.

(3)Do you prefer to work in small team or big teams? Why?

I prefer to work in a small team. Because it is more closely-knit, members know each other well and can cooperate each other more effectively.

(4)Is it necessary for a team to have regular meetings? Why?

Regular meetings can enable team members to keep track of work progress and it is a means of considering information and making collective decisions.

PART III COLLABORATIVE TASK AND DISCUSSION

Your company is offering a brief training program on team building for line managers. You have been asked to help plan the program. Discuss the situation together and decide:

●What issues should the program focus on

●What kinds of activities should be included

A: Well, I think it is a good idea that our company is planning to offer a training program on team building for all line managers.

B: Yes. We need to work out the focus of this program.

A: In my opinion, we should, first of all, focus on issues like …….These are the most important things we need to consider when holding a training program.

B: Yes, I quite agree with you. To understand this issues is the pre-requisite of successful team-building. Besides that, how to nurture team dynamics should be another focus of our training program, I believe it can drive team success and minimize the factors that inhibit the healthy functioning of the team.

A: Yes, only when ……, can they give good performance in work.

B: So we can include in our program, the activities that help to promote team-spirit, that help develop employee motivation and improve communication.

A: Well, we can provide team building games, and outdoor activities that liven up the training sessions..

B: I am quite here with you. We can organize outdoor adventures like…….These events can serve to increase personal awareness of abilities and complementary skills in your teammates.

A: It is a very good idea. These events not only encourage team participation, problem solving and revitalise morale, also add some fun and variation to our program.

B: And in fulfilling their potential , everyone in the team learns to understand others’ capacities and appreciate the impact of their traits on team dynamics.

PART IV FOLLOW UP QUESTION

(1)What are the characteristics of a good team?

Characteristics like mutual trust, co-operation, commitment, openness of expression among members are essential to a good team. Besides, a good team also should know clearly about the common goals they aim to attain.

(2)What might be the disadvantages of working in a team environment?

Team membership requires you to give up some individuality in order for the team to function as a whole, you may feel your contribution to the team cannot be measured sometimes.

(3)Would you like to take part in a program for developing teamwork? Why?

It provide me a good chance to develop better interpersonal communication skills which are essential in my business career.

(4)How might a company measure the success of a training program?

To evaluate the impact of training program, we can see if the training has helped to address the issue in the work, if there is any improvement in the work performance of the staff and if it encourages creative innovation and teamwork.

(5)You think a company will always benefit from staff training?

Employee will have a better understanding of their work objectives, have greater commitment in their work and require more practical working skills through training..

1.2 Internal communication内部沟通

企业内部沟通

企业内部沟通有利于形成企业文化氛围，有利于各职能部门的协作配合，有利于增进员工间的相互信任，有利于调动员工参与企业运营的积极性和创造性，有利于提高企业竞争力和经济效益。

企业要搞好内部沟通。首先建立企业文化，打破等级制度，树立全员沟通的理念；其次建立健全有效的沟通渠道，进行双向交流和信息互动反馈。

常用沟通渠道有书面沟通、口头沟通、网络沟通。书面沟通有报告书、墙报、公司手册、内部刊物。口头沟通有会议讲话、面对面会晤、电话洽谈。通过互联网，电脑可以将任何时间、地点需要沟通的双方联系起来，传递速度之快，方法至便是其他工具不能比拟的。