餐桌礼仪Western-Dining-Etiquette教案资料

餐饮服务应用（一）：基础 Food and Beverage Application I-Basic
Page 2of27 November 2012
餐饮服务应用（一）：基础 Food and Beverage Application I-Basic
Page 3of27 November 2012
Business Etiquette & Protocol 商务礼节和礼仪பைடு நூலகம்
餐饮服务应用（一）：基础 Food and Beverage Application I-Basic
Page 6of27 November 2012
Dining Protocol 进餐礼仪
Reservation checklist 预定单
◦ Number of pax 人数 ◦ Time, day & date 时间和日期 ◦ Smoking or non-smoking 吸烟与非吸烟 ◦ Contact number 联系电话 ◦ Exact location 准确位置 ◦ Parking 停车 ◦ Confirm day before 一天前再次确认
Page 5of27 November 2012
Dining Protocol – Arrival 用餐 礼仪-到达
◦ 10 minutes before 10分钟以前
◦ Check everything is in order 核对每一件事都恰当
◦ Find out waiters name 找出服务员的名字
• The second most important woman sits on the host‘s left. 第二女主宾坐在男主人的左侧
• Men and women should be alternately seated. 男女应 该交替就坐
餐饮服务应用（一）：基础 Food and Beverage Application I-Basic
Page 10of27 November 2012
Seating 就坐
• Couples should be separated. 夫妻（情侣）应该分开就坐
• Use of round tables puts everyone on an equal basis. 使用 圆桌让每个人保持平等
Seating 就坐
• The male guest of honor sits on the hostess‘ right. 男 主宾坐在女主人的右侧
• The next most important man sits on her left. 第二男主 宾坐在女主人的左侧
• The female guest of honor sits on the host‘s right. 女主 宾坐在男主人的右侧
• Other mixed drinks 其他混合酒
• Fruit juices 鲜果汁 • Soft drinks 软饮料 • Coffee / Tea咖啡/茶
• Hard liquor 烈酒
餐饮服务应用（一）：基础 Food and Beverage Application I-Basic
Page 9of27 November 2012
• Show 显示 - Genuine interest 真的感兴趣 - Give-and-take on information 交换信息 - Basic courtesy and manners 基本的礼貌和礼仪
餐饮服务应用（一）：基础 Food and Beverage Application I-Basic
• Understanding the handshake 了解握手 • Using titles and correct forms of address 使
用头衔和正确的称呼语
• Exchanging business cards 交换名片
• Valuing time 珍惜时间
• Honoring space issues 尊重私人空间
餐饮服务应用（一）：基础 Food and Beverage Application I-Basic
Page 8of27 November 2012
Aperitif 开胃酒
QUESTIONABLE
AVOID 避免
有问题的
• Cocktails 鸡尾酒
• Dry sherry 干雪利酒
• Beer 啤酒 • Red wine 红酒
餐饮服务应用（一）：基础 Food and Beverage Application I-Basic
Page 7of27 November 2012
Aperetif 开胃酒
BEST 最好的 • White wine 白葡萄酒 • Mineral water 矿泉水 • Spritzer 汽水 • Champagne 香槟 • Gin tonic 金汤力 • Whisky water/soda 威士忌 水/苏打水
WESTERN DINING
ETIQUETTE 西餐用餐礼仪
餐饮服务应用（一）：基础 Food and Beverage Application I-Basic
Page 1of27 November 2012
Scope 目录
• Business Etiquette & Protocol 商务礼节和礼仪 • Small Talk 闲聊 • Arrival & Seating 到达和就坐 • Basic Table Manners 基本餐桌礼仪 • The ten golden rules 十条黄金法则 • Menu composition 菜单构成 • Food & Wine Harmony 食物与葡萄酒的协调 • How to handle tricky foods 怎样掌握棘手食物
餐饮服务应用（一）：基础 Food and Beverage Application I-Basic
Page 4of27 November 2012
Small Talk 聊天
• Balance of Qs and As 问题与回答的平衡
• Acknowledgement responses 确认响应回应