快递服务基本术语中英对照

快递服务基本术语中英

对照

集团文件版本号：（M928-T898-M248-WU2669-I2896-DQ586-M1988）

快递服务基本术语中英对照

1)快递服务：express service ;courier service

2)快递服务组织:express service organization

3)快件:express item

4)快递业务员：operational express service provider

5)快递业务网络：express service network

6)国内快递：domestic express service

7)同城快递：intra-city express service

8)省内异地快递：intra-province express service

9)省际快递：inter-province express service

10)国际快递：international express service

11)国际进境快递：international inbound express service

12)国际出境快递：international outbound express service

13)港澳台快递：express service to/from Hong kong Macao and

Taiwan

14)代收货款：cash on delivery

15)签单返还：receipt collect service

16)限时快递：time-definite express

17)专差快递：onboard courier

18)信件类快件：letters express item

19)物品类快件：articles express item

20)改递件：express item with corrected address

21)委托件：express item consigned by a third party

22)自取件：express item by self-pick-up

23)到付件：freight collect express item

24)拒付件：freight collect refusal express item

25)拒收件：signature refusal express item

26)错发件：mis-delivered express item

27)无着快件：undeliverable express item

28)破损件：express item with damaged packing

29)损毁件：damaged express item

30)收派员：courier

31)处理员：express item operator

32)客服人员：customer service representative

33)国际快件报关员：customs broker

34)详情单：express way hill

35)改寄申请单：application from for address correction

36)索赔申告单：claim authorization form

37)回单：interchange receipt

38)快件报关单：customs declaration form

39)形式发票：proforma invoice

40)快递营业场所：business premises for express service

41)快递处理场所：express handing area

42)海关快件监管场所：customs supervised area

43)呼叫中心：call center

44)跟踪查询系统：express item tracking system

45)手持终端：personal digital assistant

46)快递封套：envelope for express service

47)快递包装箱：packing boxes for express service

48)快递包装袋：packing bags for express service

49)接单：order-taking

50)取件：pickup

51)验视：content inspection

52)封装：packing

53)快件编号：tracking number of express item

54)分拣：sorting

55)封发：dispatching

56)快件总包：consolidated dispatch

57)报关：customs declaration

58)通关：customs clearance

59)报检：declaration for quarantine inspection

60)首次投递：fisst delivery

61)复投：second delivery

62)查询信息有效期：valid period for inquiry

63)投诉：complaint

64)投诉有效期：valid period for complaint

65)申诉：appeal

66)申诉时限：time limit for complaint

67)快件延误：deley of express item

68)快件丢失 loss of express item

69)内件不符：unconformity of contents

70)快递服务时限： time limit from pick-up to first delivery

71)查询答复时限 : time limit for inquiry reply

72)投诉处理时限：time limit for complaint handling

73)索赔的处理时限：time limit for claim handling

74)时限准时率： on-time delivery rate

75)快件丢失率： rate of lost express items

76)快件损毁率：rate of damaged express items

77)用户投诉率：customer complaint rate

快递服务礼貌用语

1.您好，请告诉我您的取件地址。

2.我大约××分钟到您那里，请耐心等待。

3.您好，我是××快递公司的业务员，这是我的工牌，请问是您要寄快件吗？/公司派我来收寄快件。

4.按照规定，我们需要验视您的快件，请你打开包裹，谢谢合作。

5.对不起，验视内件是我们寄递行业的法律规定，如果您拒绝验视，我们将无法收寄，请谅解。

6.对不起，这类物品属于禁寄物品（易燃、易爆、危险化学品等），我们