民航乘务英语会话基本句型
民航客运服务英语会话
史密斯先生，您的座位是22A，经济舱靠窗 口的一个座位，好吧？ 好的。
A:Here
are your passport and boarding pass.(Place all documents directly into the passenger’s hands.Do not place them on the counter.) P:Thank you. A:Thank you for choosing Air China and have a pleasant flight to Beijing.
这是您的护照和登机牌。 谢谢。 感谢您乘坐国航航班，祝您旅途愉快！
您有几件行李需要托运？ 两件。
A:Would
you kindly place your bags on the conveyor belt?
……
您把包放到传送带上好吗？
you ,Mr. Smith.I’ve cheked two pieces of baggage on the Air China flight 1116 to Beijing for you .Is that correct? P:Yes.
Mr.Smith,
I see that you are travelling to Beijing today. Is that your final destination? Yes.
史密斯先生，我知道您今天是去北京的。 请问北京是您旅行的最后一站吗？ 是的。
A:How
many bags would you like to check-in? P:Two.
谢谢先生，让您久等了。
空乘服务英语情景对话
空乘服务英语情景对话which mode of transport is better? (1)p: hello!c: hello!p: this is zhang hong speaking, i'm getting married next month.c: oh, really! congratulations! what can i do for you?p: you see, i've just got a week for our wedding leave. it is too short for us to finish our plan by train. we'd like to visit shanghai and hangzhou.c: both shanghai and hangzhou are good places for you to visit. do you mean to stay in the two cities as long as possible and to spend time on your way as short as possible?p: yes, quite right. i think if we travel by train it would take us 4 or 5 days, and we wouldn't have enough time to spend in the cities. so i want to know your suggestions.c: oh, good, i think you are right to get suggestions from an airline clerk. you see, air transport is much faster than any other modes of transport.p: that's why i give you a telephone call.c: my suggestion is that you fly to hangzhou first, and then you may take a ship from hangzhou to shanghai, and finally fly back to beijing from shanghai.p: that's just what i want.c: in this way, you may save a lot of time spent on transport.p: ok! i'll follow your suggestion. thank you for your help.c: you're welcome. and i wish you a happy trip.p: thanks a lot! bye-bye!c: bye-bye!(p: passenger--旅客)(c: clerk--职业)长途飞机，飞机上备有酒水、茶点、食品、早餐、正餐等，免费供应。
空中乘务员口语
空中乘务员口语随着航空业的快速发展，空中乘务员作为航空公司与乘客之间的桥梁，扮演着极其重要的角色。
他们需要具备良好的口语能力，能够用流利而地道的英语与乘客进行有效的沟通。
本文将介绍一些空中乘务员在工作中常用的口语表达方式。
1. 问候与欢迎在乘客登机前，空中乘务员通常会用以下口语表达方式来问候与欢迎乘客：- Welcome aboard!（欢迎登机！）- Good morning/afternoon/evening, ladies and gentlemen.（早上/下午/晚上好，女士们先生们。
）- How are you today?（您今天好吗？）- Thank you for choosing our airline.（感谢您选择我们的航空公司。
）2. 安全说明安全说明是空中乘务员工作中最重要的一部分。
以下口语表达可用于向乘客介绍安全注意事项：- Ladies and gentlemen, welcome onboard. Please pay attention to the safety demonstration.（女士们先生们，欢迎登机。
请注意安全演示。
）- In the event of an emergency, please remain calm and follow the crew's instructions.（在紧急情况下，请保持冷静并遵循机组人员的指示。
）- Fasten your seat belt and make sure it is securely fastened low across your hips.（请系好安全带，并确保它低垂地紧固在你的腰部。
）- Oxygen masks will drop down from the overhead compartments. Pull the mask down to start the flow of oxygen before assisting others.（氧气面罩将从上方行李舱掉下来。
《民航服务英语》word版
民航旅客服务英语PartⅠ:Basic Sentences 常用句型1. Good morning.早晨好。
Welcome to China欢迎来中国。
Good-bye. Have a time.再见，祝您旅途愉快2. Good morning. What can I do for you ?早晨好，能帮您什麽忙？Please wait a moment请稍等。
3. Please come in.请进。
Please have a look请看看。
Please sit down.请坐。
This way please.请走这边。
4. Thank you for your cooperation感谢您合作。
Never mind.不用谢。
5. Would you please back off a little?请向后退一下。
Please be in order, one by one.请按顺序，一个接一个。
6. After you.请您先走。
I am sorry.对不起。
I am sorry to have kept you waiting so long.让您久等。
7. Do you understand?您明白了吗？I see.我懂了。
I don’t understand.我不明白。
Excuse me .打扰了。
8. We are waiting for the weather to improve.我们正在等待天气好转。
We’ll keep you in ｆｏｒｍed.我们将随时通知您。
9. I’ll take good care of your child to the boarding gate.我们将陪伴您的孩子到等机口。
10. Please fill in the UM ｆｏｒｍ.请您填写这张UM表格。
11. Your reservation is already in the standby list.您的订位已经在候补名单了里。
民航乘务英语口语
以下是一些民航乘务英语口语的例子：1. 问候和欢迎：- Welcome aboard!（欢迎登机！）- Good morning/afternoon/evening, ladies and gentlemen.（早上/下午/晚上好，女士们先生们。
）- Thank you for choosing our airline.（感谢选择我们的航空公司。
）2. 安全说明：- Please fasten your seatbelt.（请系好安全带。
）- In case of emergency, oxygen masks will drop from the overhead compartments.（发生紧急情况时，氧气面罩会从头顶的行李仓掉下来。
）- Your life jacket is located under your seat.（您的救生衣放在座位下方。
）- The emergency exits are located at the front, middle, and rear of the aircraft.（紧急出口位于飞机的前部、中部和后部。
）3. 提供服务：- Can I get you anything to drink?（需要给您倒点什么喝吗？）- Would you like a blanket or pillow?（您需要毯子或枕头吗？）- Are you ready to order your meal?（您准备好点餐了吗？）- How can I assist you?（我可以帮您什么忙？）4. 飞行信息：- We are currently cruising at an altitude of 35,000 feet.（我们目前正在飞行，飞行高度为35,000英尺。
）- We will be landing in approximately 30 minutes.（预计将在大约30分钟后降落。
乘务英语会话100句
1．Good morning. Welcome aboard!早上好，欢迎登机！2．Excuse me. May I see your boarding pass?对不起，能看一下您的登机牌吗？3．What’s your seat number?您的座位号是多少？4．I’m afraid you are in the wrong seat.恐怕您坐错了座位。
5．May I help you with your bag?我能帮您提行李吗？6．Please carry your bag and follow me.请提着行李跟我来。
7．I’m afraid you’ll have to stow your bag under the seat in front of you.恐怕您要将行李放您前排的座椅下面。
8．You may adjust your seat back by pressing the button on the arm of your seat.您可以通过座椅扶手的按钮来调节座椅靠背。
9．If there’s anything we can do for you, just press the call button.如有任何需要，请按呼唤铃。
10．Y our hot towel/wet towel, madam/sir.请您用热毛巾/湿纸巾，女士/先生。
11．T here are toilets in the front and rear of the cabin.客舱的前面和后面都有洗手间。
12．L avatory is not allowed to use during take-off.飞机起飞期间，洗手间禁止使用。
13．-Do you speak English?-Yes, I speak a little English.-您说英语吗？-是的，说一点点。
14．-How long does our flight take?-Our flight takes three hours.-我们要飞多久？-我们的空中飞行时间为3小时。
民航服务人员英语口语
民航服务人员英语口语1. Greetings and IntroductionHello and welcome aboard! My name is [Name] and I will be your flight attendant today.2. Safety AnnouncementsLadies and gentlemen, please pay attention to the following safety announcements. In the unlikely event of an emergency, the nearest exit may be behind you. Please take a moment to locate the emergency exits.3. In-Flight ServicesWe will be offering a complimentary beverage and snack service on this flight. If you have any dietary restrictions or allergies, please let us know.4. Assistance with LuggageMay I assist you with your carry-on luggage? Please let me know if you need any help storing your luggage in the overhead compartments.5. Flight UpdatesLadies and gentlemen, we are currently flying at an altitude of [Altitude] and our estimated time of arrival is [ETA]. We will keep you updated throughout the flight.6. Arrival AnnouncementsLadies and gentlemen, we have begun our descent into [Destination]. Please make sure your seatbelts are securely fastened and your tray tables are stowed.7. Thank You and GoodbyeThank you for choosing [Airline] for your travel needs. We hope you had a comfortable flight and look forward to seeing you again soon. Goodbye!。
民航空乘客舱英语会话
民航空乘客舱英语会话（一）BOARDING AT THE DOOR OF THE CABINS：Good morning, Sir. Welcome aboard.P：Thank you. Where is 24A?S：Please take this aisle to the green-colored seats. Your seat is in the middle of the cabin on the right.P：Thanks a lot.S ：You' re welcome，Sir.This way, pleane.IN THE CABINS：Good morning, madam. May I help you to find your seat?P：Yes, If you would, please. The number is 20K.S：I see, madam. This way, please.Here we are, madam. The window seat is yours. May I put your bag in the overhead compartment for you?P：That would be kind.S：There you are, madam. Please let us know if there is anything we can do for you. Thank you.PATTERN PRACTICE1.May I help you to find your seat with your bagsyour seat？（二）SEATINGA passenger in the wrong seatP：Excuse me, stewardess. There’s someone sitting in my seat.S: May I see your boarding pass, please?…Thank you. Just a moment, please, （To the passenger Who is seated）S：Excuse me, madam. May I see your seat check, please?P：Here you are.S：Thank you，madam.I'm afraid you are in the wrong seat. 18A is just in front of this one.P：Oh, I thought this was my seat,S ：May I help you with your things?P：No, I can do that myself.S：All right, madam. Thank you very much…Thank you for waiting, Sir，Here is your seat.Bag in the aisleS：Excuse me, Sir. Is this your bag?P：Yes, why?S ：Would you mind keeping it under the seat，Sir? I ’m afraid you are not allowed to leave baggage here. It might block the aisle.P：All right.S：Thank you very much,Sir. Would you mind doing.（三）BEFORE TAKE-OFFS：Good morning, Sir. Welcome aboard. Would you like a glass of champagne?P：That sounds like a good idea. What kind is it?S：It's a French champagne, Sir. Would that be all right?P：Yes, that would be fine. Thank you.S：You're welcome, Sir. Please enjoy the flight.S：Would you like a hot towel, madam?P ：Thank you.（Another passenger says）P：By the way, do you have a copy of "Newsweek" ？S ：Yes，Sir . I’ll get one for you in just a moment.Thank you for waiting，Sir. Here you are.S：Would you like to read newspaper, Sir?P：What do you have?S：We have the "New York Times" and the "Wall Street Journal. “Which would you like?P：Don't you have the "London Times" ？S：I'm sorry, Sir. I'm afraid we don't have, that on board.Would one of these be all right?P：All right. Give me the "New York Times, “please.MEAL SERVICEOrderS ：May I take your order，madam?P ：Let me see….S：We have a choice of roast beef, steak, chicken or fish，which would you like?P：I'll try the roast beef.S ：Certainly，madam.S ：What would you like for the main course, Sir?Today we have roast beef, chicken and fish,P：Don't you have steak?S：I'm sorry, Sir. I'm afraid we are all out of steak. Would you like to try the roast beef? It, s very tasty.P：All right. I'll try that.S：Thank you, Sir.Plug-in tableS：Excuse me, Sir. May I set up your table?P ：Sure.S: Thank you, Sir.S：Would you care for some hors d'oeuvres，madam? We have lobster, caviar fuie gras and some Chinese delicacieo.P：I'll try some caviar and lobster.S：Would you like some, minced onion with your caviar?P：Just a little, please.S ：Yes, madam. Would you like anything else?S：No. That'll be plenty.S：Excuse me, Sir. You ordered the beef noodles, is that right?P：That's right.S ：Thank you for waiting，Sir. Here you are,（To the next passenger）S ：Your chicken will be ready in a few moments, minutes, P：All right. Thank you.S: Are you all through with your steak, ma'am?P：Yes, I am, Thank you.S ：May I take your plate away?P：Certainly. Here you are.S：Thank you, madam.S：Would you care for some cheese，Sir?P：Let's see. Do you have something mild?S ：Yes，Sir. The camembert and the chedder are quite mild. P：Okay. I’ll have a little of it.S: Certainly, Sir. With crackers or rye bread?P ：Crackers, please,S：Yes, Sir. Here you are. Would you like some to go with it, Sir? P：No, thanks, I'll pass on the wine this time.S：All right, Sir.End of the mealS：Would you like more of anything，Sir?P：No, thank you. That was enough for me.S ：May I clear off your table now?P：Sure, go ahead.S ：Excuse me，Sir, Are you ready for your lunch?P：Oh, yes. Let me take that.S：Thank you, Sir.P：Excuse me, Miss. Could I have some black tea?S：Certainly, madam. With milk or Lemon?P：With milk, please.C. I.0S：Excuse me，Sir. Would you please fill out this form before we get to Tokyo? You will need it when you go through immigration.P：Okay. Do I need anything else?S: Do you have any unaccompanied baggage or Items exceeding the tax-free limit?P：Well, I sent some clothing in advance from London.S ：Then，please fill out two copies of this customs form.P：All right. Thanks.P：Excuse me. How many cigarettes can I bring into Japan?S：Are you just visiting, madam?P：Yes, that's right.S：400 foreign cigarettes and 400 Japanese cigarettes are permitted tax free. P：Good, I don’t have that many. How about liquor?S：Three bottles are permitted tax free.P：Oh, dear. I have four bottles.S：Are you traveling alone, madam?P：Yes, I'm afraid so.S：Then, please fill out this form and hand it to the Customs officer.P：Come here stewardess, please.S：Yes，Sir. May I help you?P：Yes. We are thinking of visiting Hong Kong on our way to Singapore, What are the entry requirements?S：Just a moment, Sir. I'll check for you.INFORMATIONP：Can you tell me，Miss, how long is it going to take us to get to San Francisco?S：Our flight time is 10 hours and 20 minutes and our arrival time will be 25 minutes past 9 in the morning local time.P：What’a the time difference between BEIJING and SAN- FRANCISCO?S：SAN FRANCISCO is 16 hours ahead of BEIJING, but one day behind, because we cross the International Date Line.P：That sounds very complicated, but I think I understand now. Thank you.S: You're welcome. Sir. Please enjoy the flight.S：Excuse me. madam. Have you finished with the magazine?We'll be landing in Hong Kong in about 25 minutes.P：Yes, you can take it.By the way, is the airport far from downtown?S：It usually takes about 20 minutes by taxi at this time of the day，madam.P：Is there some kind of bus service?S：I' m afraid there is no regular limousine bus service, madam.I'd suggest you check with the infotmation counter in the arrival lobby. They will be able to help you.P：I see. Thanks for the advice,S：You，re welcome, madam. I hope you have a nice stay in Hong Kong.GENERAL CONVERSATIONS ：Excuse me，madam. Do you enjoy the flight?P：Yes. Eveything’s just fine.S：I’m glad to hear that. Is this your first visit to China.P：Yes, it is. Say，that reminds me. Can you tell me what kind of souvenirs are available?S：Well, the most popular items are china ware. They are avaible in your hotel shop or a big department store.P：All right. I’ll take your advice. Thank you.S：You' re welcome, madam. I hope you can find something you like.P：Excuse me, Stewardess, Do you have a minute?S：Yes, Sir. What can I do for you?P：This is my first trip to China, and I’d like to do a little sightseeing after I finish up my business. Can you recommend some interesting places?S：Yes, Sir. How many days will you have?P：I think I should have 2 or 3 days.S：In that case ，I'd suggest that you visit Xi’an.It’s an ancient capital of China.It's very popular with tourists.EXTRA CARECall buttonS：Yes, Sir, May I help you?P：Yes. I have a rather bad headache. Do you have something I can take for it?S：Certainly, Sir. Just a moment. I'll show you what we have.Here you are，Sir. These are good for headache.P：Let me see. I’ll take aspirin, I think.S ：Yes, Sir. Would you like one or two tablets?P：Just give me one for now.S：Here you are, SirP：Thanks.S：You're welcome, Sir. I hope you feel better soon.LaterS：How do you feel now, Sir?P：A little better now. Thank you.S：I'm glad to hear that. Is. there anything I can do for you?P：Is it possible for me to Lie down some where?S：Yes, Sir. We have some empty seats in the back of the cabin.This way, please.Here you are. I'll take out the armrests and you can lie down.P：Thanks.S：Not at all.Before take-offS：Excuse me, madam. Would you please hold your baby outside the seat belt? That will be more comfortable for the baby.P：Oh, I see.S：May I help you, madam?Is that more comforfable for you?p：Yes, that's fine. Thank you.S：You are welcome, madam. After take-offS：Excuse me, madam. Would you like me toset up a bassinetfor you?P：Yes, that would be helpful.S：There you are，madam. The bassinet is ready.This bag is for any soiled items you may have.P：Yes, I’ll need something like that.S：When would you like to feed the baby, madam?P：I' ll have to give her a bottle in about an hour. Will you be able to prepare it for me?S：Yes, madam. I’ll be happy to. Did you order anything speciafor the baby?P：No, I brought some milk with me.S ：I see，madam. If there is anything I can do for you, please let me know. My name is Zhang Yu.P：Thank you very much，Miss Zhang. You're very kind.S：You're quite welcome, madam.Before landingS：Excuse me, madam. I'm sorry to disturb you, but may I take down the bassinet now? We'll be landing shortly.P：I see.S：I' ll be back to help you with your things after we land, madam.P：I'm very grateful.S：Not at all, madam.Lost itemsS：Yes, madam. May I help you?P：I seem to have lost one of my eardrops. I can't find it anywhere.S：I'm sorry to hear that, madam. When do you think you lose it?P：I’m pretty sure I still had it on when I went to the restroom after dinner.S：I see，madam. Can you tell me which restroom you used?P：It was one of those at the back. The second from the left，I think.S ：All right, madam. I' ll check there and around this area.Would you mind checking your handbag and pockets again?S：I'm afraid I can't find it under the seats or in the restroom ,madam.P：It's definitely not there.S：We will ask our ground staff to look for it when we arrive in Shanghai. Would you please give us your name, home address, your itinerary for the next few days, and a description of the eardrop? Our ground staff will contact you when they find the eardrop.P：All right."Here you are.S ：Thank you，madam. We ’ll do our best to find it for you.BEFORE LANDING AND DEPLANINGP：Miss, aren't we a bit behind schedule?S：I'm sorry, Sir. The Control Tower has, instructed us to hold. The airport seems to be rather busy. The captain expects to receive clearance in a few minutes.S：Excuse me, Sir. Is your seat belt fastened? We will be landing soon,P: Okay- By the way，how is the weather on the ground?S：The latest report says that it is cloudy with occasional light rain. Sir.S：Excuse me, madam. I'm sorry to disturb you, but would you mind returning your seat to the upright possition? We’ll be landing shortly.After landingSGoodbye, Mr Li. I hope you enjoy your stay in China.P：Thank you. Goodbye for now.S：Thank you, madam.Please mind your step. It's rather slippery outside.P：Thank you. Goodbye.S：May I help you down the stairs?P ：Thank you.S：You're welcome. We hope to see you on board again soon.食物名称（一）cloves 丁香ginger 姜garlic 蒜soy sauce 酱油vinegar 醋pancakes 薄烤饼fried egg 煎鸡蛋poacheal egg 荷包蛋omelet 芙蓉蛋ground beef 小牛肉chops 排骨肉lamb 小羊肉meatballs 肉丸mutton 羊肉sausage 腊肠veal 小牛肉crab 螃蟹lobster 龙虾prawns 大虾sea cucumber 海参bamboo shoots 竹荀bean 豆bean sprouts 豆芽菜cabbage 洋白菜carrots 胡萝卜corn 玉米eggplant 茄子mushroom 磨菇onions 洋葱peas 碗豆green pepper's 青椒radish 红须萝卜soybean curd 豆腐spinach 菠菜turnips 白萝卜饮料green tea 绿茶black tea 红茶coffee 咖啡milk 牛奶yoghurt 酸牛奶ice-cream 冰淇淋mineral water 矿泉水ice-cube 冰块cube 方糖lemonade 柠檬水Coke （coca-cola）可乐seven-up 七喜fruit juice 果汁soda water 苏打水beer 啤酒烹饪stew 炖boiled 煮的steamed 蒸的fried 炸的roasted 烤的salted 盐腌的smoked 熏的pickled 腌制的PHARMACYadhesive tape 胶布alcohol 酒精bandage 绷带bobby pins 夹子cough syrup 咳嗽糖浆gauze 纱布iodine 碘酒nose poiish 滴鼻药burn 烫伤cough 咳嗽cramp 抽筋fever 发烧headache 头痛influenza 感冒poisoning 中毒toothache 牙痛nausea 作呕，恶心pneumonia 肺炎scissors 剪刀syringe 注射器allergy 过敏症catch cold 着凉食物名称（二）steamed bread 慢头noodles 面条dumplings 饺子rice 米饭macaroni 挂面bread 面包millet 谷子oatmeal 燕麦片oats 燕麦almonds 杏仁apricot 杏子cherries 樱桃coconut 椰子dates 枣子lemon 柠檬mandarin orange 密柑cake 糕点、饼mango 芒果toaot 土司，烤面包片persimmon 柿子orange 桔子plums 李子strawberries 草梅walnuts 核桃spring roll 春卷grapes 葡萄kumquats 金佶lichee 荔枝lime 白果lingon 龙眼apple 苹果peach 桃子water melon 西瓜pineapple 菠萝beets 甜菜sprouts 豆芽食物名称（三）duck 鸭stew beef 炖牛肉veal 小牛肉raw ham 生火腿roast pork 烤猪肉bacon 咸猪肉fresh 新鲜的frozen 冻冰的lean 瘦的peppery hot 辣的salty 咸的spicy 香料的sweet 甜的sour 酸的bitter 苦的raw 生的tender 嫩的delicious 美味的chicken 鸡fish 鱼ham 火腿shrimps 小虾butter 黄油honey 蜂蜜jam 果酱tomato sauce 蕃茄酱餐具knife 刀glass 玻璃杯fork 叉cup 杯（有柄）spoon 勺chopsticks 筷子plate 盘toothpick 牙签napkin 餐巾straw 吸管，麦管。
民航乘务员实用机上英语口语
1．早上好/下午好/晚上好，欢迎登机！Good morning/Good afternoon/ Good evening. Welcome aboard!2．打扰一下，能看一下您的登机牌吗？Excuse me. May I see your boarding pass?3.恐怕您坐错位子了。
I'm afraid you are in the wrong seat.4．(1) 您的座位号标在阅读灯旁。
（Airbus机型）Your seat number is indicated near the reading light.(2) 您的座位号标在行李架边缘。
（Boeing机型）Your seat number is indicated on the overhead compartment.5．需要我帮您摆放行李吗？May I help you with your bag?6．先生，您的行李有点儿大，您不介意我把它放在别处吧？我会帮您保管的。
Would you mind if I stow it somewhere else? I’ll keep it for you.7．请跟我来。
Please follow me.8．对不起，先生。
您能往边上站一点吗？Excuse me， sir. Could you please step aside?9．如有任何需要，请按呼唤铃。
If there's anything we can do for you， just press the call button. 10．我是本次航班乘务长/乘务员XXX，如有任何需要，您可以随时联系我。
(I’m the purser of this flight. ) My name is xxx.If there is anything I can do for you， please call me.11．请您用热毛巾/湿纸巾，女士/先生。
民航服务英语口语大全(详细中英分类)
民航服务英语口语大全（详细中英分类）一、登机前验票口：中文：请出示您的登机牌和身份证/护照。
英文：May I see your boarding pass and ID please?行李托运处：中文：请把您的行李放在传送带上，然后我会帮您称重。
英文：Please place your luggage on the conveyor belt, and I'll help you weigh it.安检口：中文：请把所有金属物品和电子设备放在托盘里，然后过安检门。
英文：Please place all metal items and electronic devices in the tray and walk through the security gate.候机室：中文：请注意广播和屏幕上的登机信息。
英文：Please pay attention to the boarding information on the broadcast and screens.登机口：中文：请保持排队，准备登机。
英文：Please line up and prepare for boarding.二、登机机舱门：中文：欢迎登机，您的座位在哪个位置？请向机舱里走。
英文：Welcome aboard. Where is your seat? Please proceed into the cabin.机舱内：中文：请注意安全带的使用方法。
安全带应该系紧，并保持在整个航班中系着。
英文：Please pay attention to the safety briefing. The seatbelt should be fastened tightly and remain fastened throughout the flight.中文：在紧急情况下，需要将氧气面罩拉向自己。
请先将氧气面罩放在您的口鼻上，然后再帮助其他乘客。
民航乘务英语会话
in your color
and size.
Hale Waihona Puke Now listen to the dialogues:
• (1) Telephone Booking an Economy Flight
• (2) Booking a Nonstop Flight • (3) Putting a Passenger on a Waiting
Class performance:
• You are in a bookstore and you want to find the latest edition of Harry Porter. The assistant comes to help. Express your gratitude with the sentence patterns you’ve just learned.
内重新确认您的预定。
You may substitute some sentences with the expressions below:
• Greetings:
• Nice/glad/pleased to see/meet you.见到你很高兴。 • Couldn’t be better. 再好不过了。 • I’m in a good mood today.今天心情好。 • I’m under the weather today.不舒服。 • I’m not myself today. 不舒服。
• People all over the country are having an
drive in
order to save money for those who survived the earthquake.
民航乘务英语会话基本句型
Part One : Self-introductionGood morning, class! I am very happy to see all of you at the beginning of this term. From now on, I will be your oral English teacher. That is my great honor! Actually, I should say I don’t think my duty is to offer you large amount of information. I am just a guide to help you improve your listening and speaking.Of course, first of all, I will give you a short introduction of myself. My name is written like this-余姜玮.Just like a boy’s name, right You can also call me sammi. You can see, I am still young lady, righ And we are all young people, I can communicate with you easily for there are not many generation gaps between us. Right Although I am young, I am not a green hand for teaching. I have several year teaching experience in different courses. My bachelor degree is about English education and my master’s degree is about Second language acquisition. To be your English teacher is my great honor. I hope we can get along well with each other, and make progress together.Ok. who is monitor And who is in charge of this courseWell, during the 10-minute break, I will ask you for the name list and the ways of contact.By the way, I ‘d like to divide the whole class into several groups according to your rooms, that means your roommates will be your group mates. Because there will be some group works during the activities. It needs you to study together and to learn how to cooperate with your group mates.……Now. You have your roommates. There is the first task of this term. I will give you 15 minutes for you to discuss about what you want in this class. And after 15 minutes, every group will choose one of your members to present your group ideas. Before presenting, you’d better first introduce yourself briefly. When presenting, you’d better list requirements on the blackboard to let all of us see more clearly.What do you think of this bookWhat is your expectation of this courseDo you have any suggestions for this course or for meIn this way, I hope I can let you know you do be the hosts of the class, but not me, the teacher. Once again, I should mention that, as a teacher, I am just the guide to help you. You, everybody is the center.……Ok. Thank you so much for giving me so many requirements. I will arrange them and make my efforts to satisfy you.Do you have any New Term Resolutions(When you want to do sth or at the beginning of a term or a year, you should have a plan in your mind. That will remind you what you should do during the whole term or during the whole year.)1.sleep and get up regularly everyday2.learn to cook3. read more good books4.find a dream job5.get the scholarship6.travel sp./ have a trip once a year民航乘务英语会话Lecture 1 IntroductionI 接待客人的四种基本英语会话句型May I ~ (我可以~ 吗)Could you ~ (我可以~ 吗)Would you ~ (您愿意 ~ 吗)Shall I ~ (我可以 ~ 吗)1.自己想做某事时，用 May I ~May I have your name, please 请问贵姓May I have your check-out time, please 请问您什么时候要结账退房May I see your passport, please 请让我看看您的护照，好吗May I know your nationality, please 请问您的国籍2.有求于客人时，用Could you ~Could you fill out the form, please请填写这张表格好吗Could you write that down, please 请写下来好吗Could you draft the telegram, please 请拟好电报的草稿好吗Could you hold the line, please 请不要挂断电话好吗3.询问客人的喜好或意愿时，用Would you ~Would you like + N.Would you like + to do sth.Would you mind + doing sth.Eg: Would you like tea or coffee 你要茶还是咖啡Would you like to take a taxi 您要不要搭计程车Would you mind filling out this form您介意填这张表吗疑问词 + would you like to do sth.疑问词 + would you do sth.（用于询问客人的希望）Eg: When would you like to have dinner您想何时用餐Where would you like to have dinner您想在哪里用餐Who would you like to contact 您想和谁联络Why would you like to visit Wuhan 您为什么想游览武汉Which kind of room would you prefer 您喜欢哪一种房间How would you like to settle your bill 您想用什么方式付账How long would you like to stay 您要停留多久4.提供建议或者服务给客人的时候，用Shall I ~ / Would you like me to do ~ Shall I make the resercation for you要我替您订房间吗Shall I open/ draw the curtains要我把窗帘打开/拉上吗Shall I draw you a map要我画张地图给您吗II 打招呼Good morning, ~ . （早上好）Good afternoon, ~ . （下午好，12时以后）Good evening, ~ . （下午6时以后）Eg: Good afternoon, sir. Welcome to Yangtze Hotel.Good evening, madam. May I help youGood morning, sir. Are you checking out先生，早安，您要结账吗在电话的对答中，可以在后面直接加上公司名或部门名称，如：Good morning, sir. This is Air China Booking Office. May I help youIII 回答1.肯定的回答在与客人对话的过程中，有时候必须随声附和表示认同：I see, sir.有时候必须确认客人所说的话：Certainly, sir.2.要拒绝客人所求时，在没有办法符合客人的要求，而想加以拒绝的时候，不可以直接说 No, 而应该用以下的说法，并在其后加上理由说明。
机场常用的英语交流口语
机场常用的英语交流口语一、值机乘客：“Excuse me, where can I check in for flight [flight number]?”（打扰一下，我在哪里办理[航班号] 的登机手续？）工作人员：“Please go to counter [number].”（请去[数字] 号柜台。
）乘客：“Can I have an aisle/window seat, please?”（请问我可以要一个靠过道/ 靠窗的座位吗？）工作人员：“Sure. I'll try to arrange it for you.”（当然可以。
我会尽力为你安排。
）二、行李托运乘客：“How many pieces of luggage can I check in?”（我可以托运几件行李？）工作人员：“It depends on your ticket class. Generally, economy class passengers can check in one or two pieces.”（这取决于你的机票舱位。
一般来说，经济舱乘客可以托运一件或两件行李。
）乘客：“Is my luggage overweight?”（我的行李超重了吗？）工作人员：“Let me check. Yes, it's overweight. You'll need to pay an excess baggage fee.”（让我检查一下。
是的，超重了。
你需要支付超重行李费。
）三、安检工作人员：“Please put your belongings in the tray and walk through the metal detector.”（请把你的物品放在托盘里，然后走过金属探测器。
）乘客：“Do I need to take off my shoes?”（我需要脱鞋吗？）工作人员：“Yes, please take off your shoes and place them in the tray.”（是的，请脱鞋并把它们放在托盘里。
乘务员与旅客对话英语版
乘务员与旅客对话英语版作为一名旅客，登机期间和乘务员之间有什么样的英文对话呢?下面是店铺给大家整理了乘务员与旅客英语对话，供大家参阅!乘务员与旅客英语对话11、您好，欢迎您乘坐国航航班!Good morning(afternoon，evening).Welcome aboard Air China.2、您好，欢迎您乘坐星空联盟成员国航航班!Welcome aboard Air China，a member of Star Alliance.3、晚上好!请您出示登机牌。
Good morning(afternoon，evening).May I have a look at you boarding pass?4、____先生/女士，请用毛巾。
Mr./Ms.____，may I offer you the hot towel?5、____先生/女士，我们为您准备了橙汁、矿泉水和香槟酒，请问您喜欢哪一种?Mr./Ms.____，we have prepared orange juice ，mineral water and champagne fou you.Which one would you like?6、____先生/女士，您需要换一下拖鞋吗，这样会舒服些。
Mr./Ms.____，would you like to put on slippers? It will make you more comfortable.7、____先生/女士，需要品尝一下香槟吗?我们配备的是卡迪亚香槟。
Mr./Ms.____，would you like to try the champagne?We’ve got Cartier.8、天气比较冷，您需要一杯热茶吗?It’s quite cold.Would you like a cup of hot tea?乘务员与旅客英语对话2座位Seating1、您好，请从这边通道往前走。
民航服务常用英语 情景对话
民航服务常用英语情景对话DIALOGUE 1:A: I want to fly to New York on October 1ST.B: Yes, let me check.A: I want to go economy, and I prefer the morning-flight.B: China Southern Airlines Flight CZ3109 leaves at 3:00 p. m.A: That' s fine. How much should I pay?B：RMB4880 not include the tax and the total taxes are RMB1980.对话1：A：我要在10月1日飞往纽约。
B：好的，我帮你查一下。
A：我想要经济舱的票。
另外我喜欢乘坐上午的班机。
B：南方航空公司CZ3109班机下午3点起飞。
A：好的。
多少钱?B：4880元不包括税收，总税收为1980元。
DIALOGUE 2: TELEPHONE CALL FOR INFORMATIONS: Hello! This is Inquiry Office of Air China. What Can I do for you?P: I am a journalist for 29th Olympic Games. I' d like to know whether Flight CA1569 can depart on time or not.S: Wait a moment please. I will check. Oh, I' ve got it. It should depart at 07:55 and arrive in Qingdao at 09:00.P: That' s right.S: Well, my computer tells me that the flight will be delayed because it is raining cats and dogs now in Qingdao area.P: Oh, I am sorry to hear that. I have a very important interview there this afternoon. What should I do now?S: Well, we have to wait for the weather to improve. The airport has been closed down. Our flights can't depart now.P: Yes, we have to wait. Well, is it possible for the rain to stop before noon?S: I'm sorry, it's very hard to say. It is very changeable in summer. You know we can onlyforecast but not control it.P: You are right. I will call you back later.S: OK! Thank you for calling. Bye-bye!对话2：电话问询职员：您好!这里是国航问讯处。
空乘招聘必备空姐机上服务常用英语对话
空乘招聘必备空姐机上服务常用英语对话您好，欢迎登机，我能看一下您的登机牌吗？Walk straight ahead.The stewardess there will show you where your seat is.请一直向后走，那里的乘务员会指给您看的。
You may leave the baby carriage with me.I will return it to you after landing at our destination.那我帮您将婴儿车保管起来，到达后我再还给您。
Excuse me,sir.Please wait to put in your luggage.Let other passengers behind you go first.对不起，先生，请您不要急于放行李，请先让后面的旅客通过。
I am sorry, that’s an emergency exit. It’s not safe to put luggage there.很抱歉，这里是紧急出口，不能放行李。
Excuse me, sir. I’m afraid you are in the wrong seat. Would you please show me your boarding pass?对不起，先生，您可能坐错了座位，请出示一下您的登机牌。
Please take your seat according to your seat numb.请对号入座。
Here is the menu for today. Please order the main dish as you like.这是今天的餐谱，请选择您喜欢的主菜。
This one is occupied. Please wait a moment, or you can go to the one on the left.这个洗手间有人用，请稍等，或者您可以到左边。
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Part One : Self-introductionGood morning, class!I am very happy to see all of you at the beginning of this term.From now on, I will be your oral English teacher. That is my great honor!Actually, I should say I don’t think my duty is to offer you large amount of information. I am just a guide to help you improve your listening and speaking.Of course, first of all, I will give you a short introduction of myself. My name is written like this-余姜玮.Just like a boy’s name, right? You can also call me sammi. You can see,I am still young lady, righ?And we are all young people,I can communicate with you easily for there are not many generation gaps between us. Right? Although I am young, I am not a green hand for teaching. I have severalyear teaching experience in different courses. My bachelor degree is about English education and my master’s degree is about Second language acquisition.To be your English teacher is my great honor. I hope we can get along well with each other, and make progress together.Ok.who is monitor? And who is in charge of this course?Well, during the 10-minute break, I will ask you for the name list and the ways of contact.By the way, I‘d like to divide the whole class into several groups according to your rooms, that means your roommates will be your group mates. Because there will be some group works during the activities. It needs you to study together and to learn how to cooperate with your group mates.……Now. You have your roommates. There is the first task of this term. I will give you 15 minutes for you to discuss about what you want in this class. And after 15 minutes, every group will choose one of your members to present your group ideas. Before presenting, you’d better first introduce yourself briefly. When presenting, you’d better list requirements on the blackboard to let all of us see more clearly.What do you think of this book?What is your expectation of this course?Do you have any suggestions for this course or for me?In this way, I hope I can let you know you do be the hosts of the class, but not me, the teacher. Once again, I should mention that, as a teacher, I am just the guide to help you. You, everybody is the center.……Ok. Thank you so much for giving me so many requirements. I will arrange them and make my efforts to satisfy you.Do you have any New Term Resolutions?(When you want to do sth or at the beginning of a term or a year, you should have a plan in your mind. That will remind you what you should do during the whole term or during the whole year.)1.sleep and get up regularly everyday2.learn to cook3. read more good books4.find a dream job5.get the scholarship6.travel sp./ have a trip once a year民航乘务英语会话Lecture 1 IntroductionI接待客人的四种基本英语会话句型May I~ ? (我可以~ 吗？)Could you ~ ? (我可以~ 吗？)Would you ~ ? (您愿意 ~ 吗？)Shall I~ ? (我可以 ~ 吗？)1.自己想做某事时，用 May I ~ ?May I have your name, please? 请问贵姓？May I have your check-out time, please? 请问您什么时候要结账退房May I see your passport, please? 请让我看看您的护照，好吗？May I know your nationality, please? 请问您的国籍？2.有求于客人时，用Could you ~ ?Could you fill out the form, please?请填写这张表格好吗？Could you write that down, please? 请写下来好吗？Could you draft the telegram, please? 请拟好电报的草稿好吗？Could you hold the line, please? 请不要挂断电话好吗？3.询问客人的喜好或意愿时，用Would you ~ ?Would you like + N. ?Would you like + to do sth. ?Would you mind + doing sth. ?Eg: Would you like tea or coffee? 你要茶还是咖啡？Would you like to take a taxi? 您要不要搭计程车？Would you mind filling out this form?您介意填这张表吗？疑问词 + would you like to do sth. ?疑问词 + would you do sth. ?（用于询问客人的希望）Eg: When would you like to have dinner?您想何时用餐？Where would you like to have dinner?您想在哪里用餐？Who would you like to contact? 您想和谁联络？Why would you like to visit Wuhan? 您为什么想游览武汉？Which kind of room would you prefer? 您喜欢哪一种房间？How would you like to settle your bill? 您想用什么方式付账？How long would you like to stay? 您要停留多久？4.提供建议或者服务给客人的时候，用Shall I ~ ? / Would you like me to do ~ ？Shall I make the resercation for you?要我替您订房间吗？Shall I open/ draw the curtains?要我把窗帘打开/拉上吗？Shall I draw you a map?要我画张地图给您吗？II打招呼Good morning, ~ .（早上好）Good afternoon, ~ .（下午好，12时以后）Good evening, ~ .（下午6时以后）Eg: Good afternoon, sir. Welcome to Yangtze Hotel.Good evening, madam. May I help you?Good morning, sir. Are you checking out?先生，早安，您要结账吗？在电话的对答中，可以在后面直接加上公司名或部门名称，如：Good morning, sir. This is Air China Booking Office. May I help you?III回答1.肯定的回答在与客人对话的过程中，有时候必须随声附和表示认同：I see, sir.有时候必须确认客人所说的话：Certainly, sir.2.要拒绝客人所求时，在没有办法符合客人的要求，而想加以拒绝的时候，不可以直接说No, 而应该用以下的说法，并在其后加上理由说明。