酒店保安部经理岗位职责

Hotel Level: 酒店等级：IV – V

四-五

Department:

部门：

Security

保安部

Job Band:

酒店职位级别：4

4

Reports To:

直属上级：

Executive Assitant Manager, Hotel Manager, Resident

Manager, General Manager

行政助理经理，酒店经理，驻店经理，总经理

JOB OVERVIEW职位概述

•Manage the Security function to provide a safe and secure hotel environment for our guests and employees. Adhere to local regulations concerning OSHA, hotel emergency procedures, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

•管理保安部的职能，为酒店的客人和员工提供安全的环境。遵守地方职业卫生与安全(OSHA)有关规定，应急措施，或其它适用的规定，以及品牌规范和地方规章制度。

At InterContinental Hotels & Resorts®we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

•Be charming by being approachable, having confidence and showing respect.

•Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

•Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：

•亲切、充满自信、体现尊重来展现富有魅力的你。

•理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。

•见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。

DUTIES AND RESPONSIBILITIES工作职责

•Establish good communication and good will with informal leaders and relevant members of local community

•同酒店所在社区的非官方领导和相关人士进行全面沟通，建立酒店的良好声誉

•Coordinate and organize the day to day operations of the department including planning and controlling •协调和组织本部门的日常运营工作，包括计划和控制

•Manage the develop and implementation of departmental standards

•承担制定和执行部门工作标准的管理工作

•Ensure all patrolling, inspection and escort duties are performed to a high standard

•确保按照高水准执行所有的巡视和检查工作

•Monitor and maintain all product and performance standards and ensure action is taken when standards are not met

•密切关注并保持既定行为准则目标，如未达标，应采取相应措施

•Ensure firearms and other weapons are not carried by staff when on duty

•值勤时确定员工不携带武器及其它凶器。

•Supervise emergency drills

•监督指导紧急情况演习

•Oversee the security department including layout of security personnel and their detailed and regular training

•监督保安部日常工作，包括保安人员的部岗及日常训练

•Perform leadership training for all senior security personnel

•对所有高级保安人员进行领导能力方面的培训

•Check and analyze all incoming reports to formalize action plan

•分析检查所有报案记录并制定行动计划

•Maintain the loyalty and discipline of all security personnel

•保持所有保安人员的纪律性和忠诚度

•Ensure the all security personnel as well as hotel’s staff are adhering to P&P and security procedures

•确保所有保安人员及酒店所有员工遵守各项安全法规

•Establish goo d cooperation with hotel’s senior staff with other hotels

•与其他酒店的高层员工建立良好的合作关系

•Coordinate with the local investigator in crimes & accident handling and investigating

•协助地方当局调查处理犯罪及事故案件

•Prepare security plan for specific events (seminar, conference, government guest, with wedding etc.)

•为特殊活动制定保安工作计划（如研讨会、大型会议、政府要客、婚庆等）

•Works with Human Resources on manpower planning and management needs

•和人力资源部一起进行人力规划和管理需求。

•Works with Director of Finance in the preparation and management of the Hotel’s budget.

•与财务总监一起编制和管理酒店的预算。

•Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

•熟悉有关财产安全、紧急救助、消防和其他危机事件的处理方案，并能够安全谨慎地使用设备。

•Initiate action to correct a hazardous situation and notify supervisors of potential dangers

•制定处理危机情况的工作方案，并提示上级领导存在潜在的隐患。

•Log security incidents and accidents in accordance with hotel requirements

•按照酒店要求有效记录安全事故事件。

ACCOUNTABILITY责任范围

Number of employees supervised –

管理的员工

Direct Security Personnel

直接保安人员