酒店英语培训
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-I’m sorry, sir/Madam. -I’m really sorry for… -I’m terribly [ˈterəbli](极) sorry about… -That’s all right./That’ ok. -Never mind, it doesn’t （really） matter. -It’s nothing serious [ˈsiəriəs](严重的).
Welcome to Pearl River International Hotel. After you. Do you want to check in ? What kind of room would you like? For how many nights ? May I see your passport/ID card, please? Please sign your name here, sir. Your room number is 1618 on the 16th floor. I hope you will enjoy your stay with us.
Basic Hotel English
For New Staff
I. Basic Courtesy English II. Basic Service English
PEARL RIVER INTERNATIONAL HOTEL
酒店各部门英文名(Vocabulary)
1.总经理办公室 General Manager Office 2.市场销售部 Sales & Marketing Department 3.房务部 House Keeping Division 4.餐饮部 Food & Beverage Department 5.财务部 Finance Department [faiˈnæns] 6.工程部 Engineering Department[ˌendʒiˈniə] 7.行政人事部 Human Resources Department
-Here you are, sir. -Thank you.
向客人指示方向
1)-Please follow me.(Let me show you.)
2)-This way, please.
Go straight [streit](直的)
Turn left
turn right
Hale Waihona Puke Baidu
英语常用语---FO
Front Office
前台 Front desk/Reception[riˈsepʃən] 总机 Operator [ˈɔpəreitə] 商务中心 Business Center 礼宾部 Concierge [ˈkɒnsiˌeə(r)ʒ] 收银台 Cashier[kæˈʃɪə(r)]
Housekeeping
-How are you?/how are you doing?/How are you feeling today? /How is it going? 你好吗？ - Fine/Just so so/Not bad.
-Hello./HI./How do you do ?
2.道别
1) -Good-bye. And have a nice day(evening).
公共服务设施
5. Bus station
6. railway station
I. Basic Courtesy English
1.问候
-Good morning(afternoon, evening), Sir./Madam. -Good morning(afternoon, evening).
3. 致谢
1)-Thank you(very much) -You’re welcome, Sir./Madam.
2)-Thank you. -My pleasure, Sir./Madam.
3)- Thank you for your coming.
4)-Thanks( a lot)
4. 道歉
酒店服务设施(Vocabulary)
1. Toilet/Restroom/Washroom 洗手间
Female or Male 女/男洗手间
2. Elevator[ˈeliveitə]/Lift/escalator 电梯
3. Parking area 停车场 4. Shopping 购物
Escalator [ˈeskə,leɪtə(r)]
酒店营业设施(Vocabulary)
1. Lobby [ˈlɔbi] 2. Front desk前台 3. Chinese/Western Restaurant中/西餐厅 4. Conference [ˈkɔnfərəns] 会议 5. Guest room 客房 6. Swimming Pool 游泳池 7. Health [helθ] Club 康体中心
II. Basic Service English
主动向客人提供帮助
-Good afternoon, Sir./Madam. Welcome to PIH/our hotel.
(How)May I help you? What can I do for you ? May I ... -Sure.
Customer [ˈkʌstəmə] service center 服务中心
Room Attendant [əˈtendənt]楼层服务 Public Area PA Laundry [ˈlɔ:ndri] 洗衣房
Food & Beverage
Western restaurant [ˈrestərɑnt] Banquet Department [ˈbæŋkwit] Beverage [ˈbevəridʒ] Department Steward [ˈstuərd] Lobby Bar
Sir./Madam. -Thank you. Good bye.
2) -Good-bye. And have a nice trip. Mr.Denny. -Thank you. Good bye.
3)-See you!
4) -Good night. Ms. White. -Good night. 晚安
请客人稍侯
1) -Wait a moment, Sir./ Madam. … Thank you for waiting.
2) - Hold on, please. - Ok.
需打扰、提示或打断客人时
-Excuse me, sir. May I come through? -Oh, Yes.
向客人递送物品时
Welcome to Pearl River International Hotel. After you. Do you want to check in ? What kind of room would you like? For how many nights ? May I see your passport/ID card, please? Please sign your name here, sir. Your room number is 1618 on the 16th floor. I hope you will enjoy your stay with us.
Basic Hotel English
For New Staff
I. Basic Courtesy English II. Basic Service English
PEARL RIVER INTERNATIONAL HOTEL
酒店各部门英文名(Vocabulary)
1.总经理办公室 General Manager Office 2.市场销售部 Sales & Marketing Department 3.房务部 House Keeping Division 4.餐饮部 Food & Beverage Department 5.财务部 Finance Department [faiˈnæns] 6.工程部 Engineering Department[ˌendʒiˈniə] 7.行政人事部 Human Resources Department
-Here you are, sir. -Thank you.
向客人指示方向
1)-Please follow me.(Let me show you.)
2)-This way, please.
Go straight [streit](直的)
Turn left
turn right
Hale Waihona Puke Baidu
英语常用语---FO
Front Office
前台 Front desk/Reception[riˈsepʃən] 总机 Operator [ˈɔpəreitə] 商务中心 Business Center 礼宾部 Concierge [ˈkɒnsiˌeə(r)ʒ] 收银台 Cashier[kæˈʃɪə(r)]
Housekeeping
-How are you?/how are you doing?/How are you feeling today? /How is it going? 你好吗？ - Fine/Just so so/Not bad.
-Hello./HI./How do you do ?
2.道别
1) -Good-bye. And have a nice day(evening).
公共服务设施
5. Bus station
6. railway station
I. Basic Courtesy English
1.问候
-Good morning(afternoon, evening), Sir./Madam. -Good morning(afternoon, evening).
3. 致谢
1)-Thank you(very much) -You’re welcome, Sir./Madam.
2)-Thank you. -My pleasure, Sir./Madam.
3)- Thank you for your coming.
4)-Thanks( a lot)
4. 道歉
酒店服务设施(Vocabulary)
1. Toilet/Restroom/Washroom 洗手间
Female or Male 女/男洗手间
2. Elevator[ˈeliveitə]/Lift/escalator 电梯
3. Parking area 停车场 4. Shopping 购物
Escalator [ˈeskə,leɪtə(r)]
酒店营业设施(Vocabulary)
1. Lobby [ˈlɔbi] 2. Front desk前台 3. Chinese/Western Restaurant中/西餐厅 4. Conference [ˈkɔnfərəns] 会议 5. Guest room 客房 6. Swimming Pool 游泳池 7. Health [helθ] Club 康体中心
II. Basic Service English
主动向客人提供帮助
-Good afternoon, Sir./Madam. Welcome to PIH/our hotel.
(How)May I help you? What can I do for you ? May I ... -Sure.
Customer [ˈkʌstəmə] service center 服务中心
Room Attendant [əˈtendənt]楼层服务 Public Area PA Laundry [ˈlɔ:ndri] 洗衣房
Food & Beverage
Western restaurant [ˈrestərɑnt] Banquet Department [ˈbæŋkwit] Beverage [ˈbevəridʒ] Department Steward [ˈstuərd] Lobby Bar
Sir./Madam. -Thank you. Good bye.
2) -Good-bye. And have a nice trip. Mr.Denny. -Thank you. Good bye.
3)-See you!
4) -Good night. Ms. White. -Good night. 晚安
请客人稍侯
1) -Wait a moment, Sir./ Madam. … Thank you for waiting.
2) - Hold on, please. - Ok.
需打扰、提示或打断客人时
-Excuse me, sir. May I come through? -Oh, Yes.
向客人递送物品时