酒店管理Bomb threat

炸弹威胁处理程序
Procedures程序
ually a Bomb Threat comes in the form of a telephone call or by way of a
letter, a written message and mail parcel.
通常，炸弹威胁来自电话、信件、便条、包裹等方式。

2.Anyone who receives a threatening call will try to establish maximum
information from the caller and complete the prescribed Bomb Threat Form.
Signal another telephone operator or nearby security officer to set trace on the line. Afterwards the Security Department should be informed immediately.
任何人接到威胁电话，都必须尽量从对方获取信息，尤其是详细地描述炸弹威胁的形式。

信号通知另外的接线员和附近的安保人员跟踪电话来源。

此后立即通知保安部。

3.If the mail attendant or secretary receives a letter or parcel, which is
suspected to be a bomb or other incendiary device, the letter or the parcel should not be touched. Immediately inform the Security Manager.
如果邮件生或秘书接到怀疑为炸弹或纵火装置信件和包裹，该信件和包裹应该被隔离，并迅速通知保安部经理。

4.Bomb Search
炸弹搜查
● A search for the bomb will be conducted if the time of detonation given is
more than 30minutes.
如果距离爆炸时间超过30分钟，必须设法寻找炸弹。

●With the approval of the General Manager or Deputy General Manager, the
Security Manager and authority will be contacted to carry out bomb search.
5.Evacuation
疏散
●An immediate evacuation will be carried out if the time of detonation is less
than 30 minutes with the approval of The General Manager or Deputy General Manager in the absence of General Manager.
●Police and authority will be contacted to assist in the crisis management.
联系警察和有关当局协助该危机处理工作。

6.Action to be taken
采取的措施
●Contact all Department Heads / Supervisors to mobile all available staff to
check their work place for any suspicious parcel or object.
通知所有部门负责人或主管动员所有可用人员检查其工作地点是否存在可疑包裹或物品。

●Do not touch anything that is strange and suspicious.
不要触碰任何可疑物品。

●Inform the Security Manager if anything suspicious found.
发现有任何可疑物品则通知保安部经理。

7.For the safety of the guest, employees and hotel property, all employees has
to remain calm and coordinate well with the command center for any necessary action to be taken according to the instructions of the police and bomb expert.
为了客人、员工、酒店资产的安全，所有员工都必须保持镇静并且与指挥中心协调，根据警察和拆弹专家的指示采取必要的行动。

8.No one should act on his instinct, which will expose the safety of the entire
team to the bomb threat during the crisis.
任何人不可凭其本能采取行动，以免在危机中使整个组织受到炸弹威胁。

Sample of Form :
HOW ARD JOHNSON ALL SUITES HOTEL, SUZHOU
BOMB THREAT FORM炸弹威胁表格
BOMB INFORMATION炸弹信息
Location in the hotel酒店位置: ____________________________________________ Time the bomb explodes炸弹爆炸: ____________________________________________ How to recognize the bomb怎样识别炸: ________________________________________ What type of bomb炸弹类型: _____________________________________________
CALLER DESCRIPTION来电者信息
Sex 性别: _______________ Age range年龄: __________________ Nationality 国籍: _________________________________________________
Type of accent 口音: _________________________________________________ Talking speed 交谈速度: _____________________________________________
Other characteristics 其他特征: _____________________________________________ Reason for placing the bomb放置炸弹原因: __________________________________ Part of political organization 政治面貌: _________________________________________
OTHER
Time of the call 通话时间: _______________
Duration of the call 电话持续时间: _________min分钟.
Call taken by通话工具: _______________ Call witnessed by通话见证人：__________ Telephone number traced电话号码追踪: ____________________________________ REMARKS备注
CC抄送: GM/DGM/Security Manager。