Managing the Digital Firm

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客户关系管理系统定制项目可行性分析报告

客户关系管理系统定制项目可行性分析报告1.引言客户关系管理系统（Customer Relationship Management System，CRM系统）可以帮助企业有效管理与客户的关系，提高销售和服务水平。

本报告对定制开发客户关系管理系统的可行性进行分析，评估项目的可行性以及可能面临的挑战和风险。

2.项目背景企业在处理客户关系时面临众多挑战，包括信息管理不规范、销售团队协同效率低下、服务响应速度慢等问题。

定制开发CRM系统可以解决这些问题，提高企业的竞争力和效率。

3.目标和需求分析3.1目标本项目的目标是开发一个能够统一管理客户信息、提高销售团队协同工作效率、优化客户服务流程的CRM系统。

3.2需求分析通过对企业现有业务流程和需求的调研，以下是CRM系统的一些核心需求：-销售团队协同：提供团队协作工具，包括任务分配、工作流程管理和业绩跟踪等。

-销售流程管理：支持销售流程的定义和管理，包括线索跟进、销售机会管理和合同管理等。

-客户服务响应：提供客户服务工单管理，包括问题记录、分派和跟踪等功能。

4.可行性分析4.1技术可行性通过对现有技术的调研，确定了以下技术可行性：- 开发平台：根据企业的IT架构和需求，确定适合的开发平台，如Java、NET等。

- 数据库：选择适当的数据库管理系统（DBMS），如MySQL、Oracle 等。

- 前端技术：使用HTML、CSS和JavaScript等技术开发用户界面。

-通信技术：使用网络协议和技术实现系统与其他系统的集成和数据传输。

4.2经济可行性对项目的经济效益进行评估，包括开发和维护成本、预期收益等。

根据预估的开发成本和收益，通过财务分析方法（如净现值、投资回收期、内部收益率等）评估项目的经济可行性。

4.3组织可行性评估组织对项目的支持和资源投入情况，包括人力资源、技术支持和管理支持等。

确定组织能否提供足够的资源支持项目的顺利完成和运行。

4.4法律可行性评估项目是否符合相关法律法规的规定，包括数据保护法、隐私法等，确保项目开发和运行不会违反法律法规。

管理信息系统课程教学大纲

管理信息系统课程教学大纲
引言：
管理信息系统（MIS）是一个跨学科的领域，涵盖了计算机科学、管理学和信息技术。

本课程旨在介绍管理信息系统的基本概念和原理，以及如何使用信息技术支持和改进组织的管理决策。

通过本课程的学习，学生将获得一些基本的MIS知识和技能，并理解信息系统在现代组织中的重要性和作用。

一、课程目标：
1. 理解管理信息系统的基本概念和原理。

2. 掌握信息系统的组成部分和功能，以及它们与组织目标的关系。

3. 学会评估和选择适合特定组织需求的信息系统。

4. 理解信息系统在支持组织决策和运营中的作用。

5. 培养信息系统应用和创新的能力，以提高组织的竞争力。

二、课程内容：
1. 管理信息系统概述
- 管理信息系统的定义和发展历程
- 信息系统的分类和特征
- 信息系统在组织中的作用和意义
2. 信息技术基础
- 计算机硬件和软件的基本原理和功能
- 计算机网络和互联网的基本原理和功能
- 数据管理和数据安全的基本概念
3. 信息系统的组成和功能
- 硬件、软件、数据、网络和人员等组成部分 - 信息系统的输入、处理、输出和反馈功能4. 信息系统在组织中的应用
- 信息系统在不同部门和领域中的应用案例 - 信息系统在组织决策和运营中的作用和效益。

MIS可行性分析报告

MIS可行性分析报告一、引言MIS（管理信息系统）是指利用计算机和通信技术，对组织内部和外部的信息进行收集、存储、处理、传递和利用的系统。

本报告旨在对MIS的可行性进行分析，以评估其在组织中的实施和运行的可行性，并提供相关的建议和决策支持。

二、背景在当今信息化时代，组织需要高效管理和利用信息资源，以提高决策效率和竞争力。

MIS作为一种集成了计算机技术、信息科学、管理科学和通信技术的系统，能够为组织提供准确、及时、全面的信息支持，从而帮助组织实现战略目标。

三、可行性分析1. 技术可行性MIS的实施需要基础设施、硬件设备、软件系统等技术支持。

通过对现有技术水平和资源的评估，我们可以确定是否具备实施MIS所需的技术条件。

例如，组织已经具备了稳定的网络环境、计算机设备和数据库管理系统，这为MIS的实施提供了良好的技术基础。

2. 经济可行性MIS的实施和运行需要投入一定的资金和人力资源。

通过对投资成本、运营成本和收益预测的分析，可以评估MIS在经济上的可行性。

例如，实施MIS可能需要购买新的软件许可证、培训员工和维护硬件设备，这些成本需要与预期的收益相比较，以确定MIS的经济可行性。

3. 组织可行性MIS的实施需要组织内部的支持和配合。

通过对组织文化、管理结构和人员素质的分析，可以评估MIS在组织内部的可行性。

例如，组织已经建立了信息共享和沟通的文化氛围，员工具备了信息技术应用的能力，这为MIS的实施提供了组织可行性的基础。

4. 法律可行性MIS的实施和运行需要遵守相关的法律法规和政策要求。

通过对法律法规的调研和风险评估，可以评估MIS在法律上的可行性。

例如，MIS可能涉及个人隐私保护、数据安全和知识产权等方面的法律要求，组织需要确保MIS的实施符合相关法律法规的规定。

四、建议和决策支持基于以上可行性分析的结果，我们得出以下建议和决策支持：1. 技术建议组织可以进一步完善现有的技术基础设施，确保MIS的顺利实施和运行。

管理信息系统报告

管理信息系统报告一、引言。

管理信息系统（MIS）是指在组织内部用来收集、处理、存储和传递信息的系统。

它的目的是为了支持管理者的决策制定、规划和控制等管理活动。

在当今信息化的社会中，管理信息系统对于企业的发展至关重要。

本报告将对管理信息系统的重要性、发展趋势以及在企业管理中的应用进行分析和探讨。

二、管理信息系统的重要性。

管理信息系统的建立和运行，对企业的管理和决策起着至关重要的作用。

首先，管理信息系统可以帮助企业收集和整理大量的信息数据，为管理者提供全面、准确的信息支持。

其次，管理信息系统可以帮助企业实现信息的共享和交流，提高工作效率和决策的准确性。

再次，管理信息系统可以帮助企业进行信息分析和预测，为企业的发展提供科学依据。

因此，可以说管理信息系统是企业管理中不可或缺的重要组成部分。

三、管理信息系统的发展趋势。

随着信息技术的不断发展和应用，管理信息系统也在不断地发展和演变。

首先，云计算和大数据技术的不断成熟和应用，使得管理信息系统可以处理更加庞大和复杂的数据信息。

其次，移动互联网的普及和发展，使得管理信息系统可以随时随地进行信息的获取和交流。

再次，人工智能和物联网技术的应用，使得管理信息系统可以更加智能化和自动化。

因此，可以预见，管理信息系统的发展趋势将是更加智能化、移动化和大数据化。

四、管理信息系统在企业管理中的应用。

管理信息系统在企业管理中的应用是多方面的。

首先，在企业的生产和运营管理中，管理信息系统可以帮助企业实现生产计划的编制、生产过程的监控和质量管理等。

其次，在企业的市场营销和客户管理中，管理信息系统可以帮助企业进行市场调研、客户关系管理和营销策略的制定。

再次，在企业的财务管理和人力资源管理中，管理信息系统可以帮助企业进行财务报表的编制、成本控制和人力资源的招聘和培训等。

因此，可以说管理信息系统在企业管理中的应用是非常广泛和深入的。

五、结论。

管理信息系统作为企业管理中的重要工具，对于企业的发展和竞争力有着重要的影响。

(肯尼斯劳顿)第4章-信息系统中的道德和社会问题

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管理信息系统第4章信息系统中的伦理和社会问题信息社会的伦理
• 候选人的伦理原则（续） • 功利原则 • 采取行动获得较高价值 • • 风险规避原则 • 采取行动，产生最少的损害或最少的潜在成本伦理“没有免费的午餐”的规则 • 假设，几乎所有的有形和无形的对象被某人所持有，否则除非有特别声明
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管理信息系统第4章信息系统中的伦理和社会问题信息社会的伦理
• 伦理分析：5个步骤 1. 确定并清楚地描述事实 2. 定义冲突或矛盾，并确定较高的价值 3. 确定利益相关者 4. 确定您可以合理地采取选项 5. 确定您的选择可能产生后果
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管理信息系统第4章信息系统中的伦理和社会问题理解与系统相关的伦理和社会问题
信息社会中，伦理、社会和政治文的相互关系
信息的权利和义务财产权利和义务
Hale Waihona Puke 政治问题新信息技术的引入有涟漪效应，提出新的伦理、社会、政治问题，必须在个人、社会和政治层面上处理问题。这些问题有五个方面的道德：信息的权利和义务，财产权利和义务，系统质量，生活质量，问责制和控制。
法律是众所周知和很好理解的是吸引更高权威机构的一种能力信息社会的伦理管理信息系统信息系统中的伦理和社会问题414prenticehall确定您的选择可能产生后果管理信息系统信息系统中的伦理和社会问题信息社会的伦理415prenticehall如果一个动作不能被重复采用它根本不适合采用管理信息系统信息系统中的伦理和社会问题信息社会的伦理416prenticehall假设几乎所有的有形和无形的对象被某人所持有否则除非有特别声明管理信息系统信息系统中的伦理和社会问题信息社会的伦理417prenticehall使用因特网的工人权利来缩短个人任务管理信息系统信息系统中的伦理和社会问题信息社会的伦理418prenticehall个人债权独处免受其他个人组织或国家的干预或监视

管理信息系统案例分析实验报告范文

管理信息系统案例分析实验报告范文案例名称：XYZ公司信息系统管理问题分析摘要：本报告分析了XYZ公司所面临的信息系统管理问题，并提出了相应的解决方案。

首先，报告概述了XYZ公司当前的信息系统架构、组织结构和业务流程。

然后，通过识别现有系统管理的缺点和问题，揭示了这些问题对整个公司运营的影响。

接下来，报告提出了几个解决方案，包括改进组织结构、优化业务流程、加强系统安全等。

最后，报告总结了这些解决方案的优势和挑战，并提出了进一步改进信息系统管理的建议。

一、介绍XYZ公司是一家中型企业，主要从事电子产品制造和销售业务。

随着业务的快速发展，XYZ公司所使用的信息系统架构、组织结构和业务流程也逐渐暴露出许多问题。

本报告将对这些问题进行深入分析，并提出相应的解决方案。

二、问题分析1.信息系统架构问题：XYZ公司采用了分散的信息系统架构，每个部门都有自己独立的系统，导致数据难以共享和整合。

同时，系统之间的兼容性差，造成了数据不一致和冗余。

这给跨部门业务协作和数据分析带来了很大的困难。

2.组织结构问题：XYZ公司的组织结构较为僵化，不利于信息系统的集中管理和协同工作。

通常情况下，每个部门都有自己的信息系统部门，导致信息系统管理不一致和低效。

此外，没有明确的信息系统决策者，导致系统的升级和改进缺乏明确的指导。

3.业务流程问题：当前的业务流程较为繁琐、耗时且容易出错。

一些重复和冗余的任务仍然通过手工操作完成，造成了效率低下和人力资源浪费。

此外，缺乏标准化的流程和规范化的操作指导，使得员工的工作难以协调和管理。

三、解决方案1.改进组织结构：建议XYZ公司设立一个统一的信息系统部门，统一管理所有的信息系统。

此外，设立信息系统决策者的职位，负责统筹决策和资源分配。

此举可以推动信息系统的升级和改善，并提高整个公司的信息化水平。

2.优化业务流程：通过引入企业资源规划（ERP）系统，可以在公司内部实现业务流程的标准化和规范化。

设备论证报告范文

设备论证报告范文摘要：本文是一份关于设备的论证报告，主要探讨设备在一个组织中的重要性和必要性。

首先，我们将介绍设备对于提高生产效率和效益的重要性。

然后，我们将讨论设备对于提供高质量产品和服务的必要性。

最后，我们将探讨设备对于降低成本和增加利润的重要性。

引言：设备是指用于完成生产或服务过程的物理工具或设施。

在现代工业和商业环境中，设备是不可或缺的一部分。

它们不仅提高了生产效率和效益，而且质量也得到了显著提高。

通过使用先进的设备，企业可以生产出高质量的产品和服务，从而赢得客户的信任和忠诚。

此外，设备还可以帮助组织降低成本并增加利润。

一、设备对于提高生产效率和效益的重要性设备在组织中起到了至关重要的作用，尤其是在生产过程中。

好的设备可以大大提高生产效率，节省时间和劳动力成本。

比如，自动化生产线可以完成大量重复性的工作，大大减少人力资源的需求。

此外，先进的设备可以加快生产速度，缩短交货时间，从而提高客户满意度。

通过提高生产效率，组织还可以增加产量，实现规模经济，并在市场竞争中获得竞争优势。

二、设备对于提供高质量产品和服务的必要性设备是提供高质量产品和服务的关键。

现代设备配备了先进的生产技术，可以确保产品的一致性和准确性。

比如，高精度的数控机床可以生产出精密的零部件，从而确保产品的质量。

此外，先进的设备可以监测和控制生产过程中的参数，确保产品符合规定的标准和要求。

通过提供高质量的产品和服务，组织可以赢得客户的信任和忠诚，并建立良好的品牌声誉。

三、设备对于降低成本和增加利润的重要性设备是组织降低成本和增加利润的关键。

首先，通过使用先进的设备，组织可以降低生产过程中的废品率和次品率，从而减少了废品和次品的损失。

此外，设备可以提高生产效率，实现规模经济，降低人工和能源成本。

通过降低成本，组织可以提高利润率，并保持竞争优势。

结论：设备在一个组织中起着重要的作用。

它们不仅提高了生产效率和效益，而且帮助组织提供高质量的产品和服务。

信息管理系统 management information system(第九版英文原版).

LearningObjectives Web Link VideoManagementWrap-up Managing the Digital FirmCase Study: DaimlerChrysler’s Agile Supply ChainSection 1.1: Why Information Systems?Why Information Systems MatterHow Much Does IT Matter?Why IT Now? Digital Convergence and the Changing Business EnvironmentSection 1.2: Perspectives on Information SystemsWhat Is an Information System?Window on Organizations:Cemex: A Digital Firm in the MakingWindow on Technology: UPS Competes Globally with Information TechnologyIt Isn’t Just Technology: A Business Perspective on Information SystemsDimensions of Information SystemsSection 1.3: Contemporary Approaches to Information SystemsTechnical ApproachBehavioral ApproachApproach of This Text: Sociotechnical SystemsSection 1.4: Learning to Use Information Systems: New Opportunities with TechnologyThe Challenge of Information Systems: Key Management IssuesIntegrating Text with Technology: New Opportunities for LearningLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Database Exercise: Adding Value to Information for ManagementDecision Making.Dirt Bikes U.S.A.: Preparing a Management Overview of the CompanyElectronic Commerce Project: Analyzing Shipping CostsGroup Project: Analyzing a Business SystemCase Study: Dollar General: Heavy on Organization, Light on SystemsLearningObjectives Web Link Video Management Wrap-upLearningObjectives Web Link VideoManagementWrap-up Information Systems in the EnterpriseCase Study: Fast Fashion, Hot SystemsSection 2.1: Major Types of Systems in OrganizationsDifferent Kinds of SystemsFour Major Types of SystemsRelationship of Systems to One AnotherSection 2.2: Systems from a Functional PerspectiveSales and Marketing SystemsManufacturing and Production SystemsWindow on Organizations:Product Life Cycle Management Systems:Faster Products, Faster ProcessesFinance and Accounting SystemsHuman Resources SystemsSection 2.3: Integrating Functions and Business Processes: Introduction to Enterprise ApplicationsBusiness Processes and Information SystemsSystems for Enterprise-Wide Process IntegrationOverview of Enterprise ApplicationsWindow on Technology: Haworth Overhauls Supply Chain ManagementSection 2.4: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Spreadsheet Exercise: Improving Supply ChainManagementDirt Bikes U.S.A.: Analyzing Financial PerformanceElectronic Business Project: Planning Transportation LogisticsGroup Project: Describing Management Decisions and SystemsCase Study: Snyder’s of Hanover: New Systems for an Old Family CompanyLearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up Information Systems, Organizations, Management, and StrategyCase Study: Gallo Winery Leads by Blending Business with TechnologySection 3.1: Organizations and Information SystemsWhat Is an Organization?Common Features of OrganizationsUnique Features of OrganizationsWindow on Organizations:E-Commerce North and South of the BorderOrganizing the IT FunctionSection 3.2: How Information Systems Impact Organizations and Business Firms Economic ImpactsOrganizational and Behavioral ImpactsThe Internet and OrganizationsSection 3.3: The Impact of IT on Management Decision MakingHow IT Affects Management Decision MakingThe Role of Managers in OrganizationsModels of Decision MakingImplications for the Design and Understanding of Information SystemsSection 3.4: Information Systems and Business StrategyBusiness-Level Strategy: The Value Chain ModelWindow on Technology: Hotel Loyalty Programs Become CompetitiveWeaponsFirm-Level Strategy and Information TechnologyIndustry-Level Strategy and Information Systems: Competitive Forces andNetwork EconomicsSection 3.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Database Exercise: Using a Database for StrategicBusiness DevelopmentDirt Bikes U.S.A.: Performing a Competitive Analysis for Dirt BikesElectronic Commerce Project: Configuring and Pricing an AutomobileGroup Project: Identifying Opportunities for Strategic Information SystemsCase Study: Can Albertsons Trounce Wal-Mart with Advanced InformationTechnology?LearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up The Digital Firm: Electronic Business and Electronic CommerceCase Study: Corrugated Supplies: The Internet Helps a Small Company Act BigSection 4.1: Electronic Business, Electronic Commerce, and the Emerging Digital Firm Internet Technology and the Digital FirmNew Business Models and Value PropositionsSection 4.2: Electronic CommerceCategories of Electronic CommerceCustomer-Centered RetailingBusiness-to-Business Electronic Commerce: New Efficiencies andRelationshipsElectronic Commerce Payment SystemsWindow on Technology: Volkswagen Revs Up Its B2B NetworkSection 4.3: Electronic Business and the Digital FirmHow Intranets Support Electronic BusinessIntranet Applications for Electronic BusinessWindow on Organizations:CARE’s Humanitarian IntranetsBusiness Process IntegrationSection 4.4: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Spreadsheet Exercise: Analyzing a Dot-Com BusinessDirt Bikes U.S.A.: Developing an E-Commerce StrategyElectronic Commerce Project: Comparing Online Storefront Hosting ServicesGroup Project: Performing a Competitive Analysis of E-Commerce SitesCase Study: Can the Music Industry Change Its Tune?LearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up Ethical and Social Issues in the Digital FirmCase Study: “Attention Shoppers: Background Checks for Sale”Section 5.1: Understanding Ethical and Social Issues Related to SystemsA Model for Thinking About Ethical, Social, and Political IssuesFive Moral Dimensions of the Information AgeKey Technology Trends That Raise Ethical IssuesSection 5.2: Ethics in an Information SocietyBasic Concepts: Responsibility, Accountability, and LiabilityEthical AnalysisProfessional Codes of ConductSome Real-World Ethical DilemmasSection 5.3: The Moral Dimensions of Information SystemsInformation Rights: Privacy and Freedom in the Internet AgeProperty Rights: Intellectual PropertyAccountability, Liability, and ControlSystem Quality: Data Quality and System ErrorsWindow on Technology: When Software Kills: What Happened atPanama’s National Cancer InstituteQuality of Life: Equity, Access, and BoundariesWindow on Management: Can the Spamming Monster Be Tamed?Section 5.4: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Word Processing and Web Page Development ToolExercise: Creating a Simple Web SiteDirt Bikes USA: Developing a Web Site Privacy PolicyElectronic Commerce Project: Using Internet Newsgroups for Online Market ResearchGroup Project: Developing a Corporate Ethics CodeCase Study: Security Versus Privacy: Does Terrorism Change the Debate?LearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up IT Infrastructure and PlatformsCase Study: Hong Kong’s New World Telecommunications Prospers with a New IT InfrastructureSection 6.1: IT InfrastructureDefining IT InfrastructureLevels of IT InfrastructureEvolution of IT Infrastructure: 1950–2005Technology Drivers of Infrastructure EvolutionSection 6.2: Infrastructure ComponentsComputer Hardware PlatformsOperating System PlatformsEnterprise Software ApplicationsData Management and StorageNetworking/Telecommunications PlatformsInternet PlatformsConsulting and System Integration ServicesSection 6.3: Contemporary Hardware Platform TrendsThe Integration of Computing and Telecommunications PlatformsGrid ComputingOn-Demand Computing (Utility Computing)Autonomic ComputingWindow on Management: On-Demand Computing at Qantas Airwaysand Ford Motor Company EuropeEdge ComputingSection 6.4: Contemporary Software Platform TrendsThe Rise of Linux and Open-Source SoftwareJava Is EverywhereWindow on Technology: Two Canadian Cities Go for LinuxSoftware for Enterprise IntegrationSoftware OutsourcingSection 6.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Spreadsheet Exercise: Evaluating Computer Hardwareand Software OptionsDirt Bikes USA: Analyzing the Total Cost of Ownership (TCO) of Desktop SoftwareAssetsElectronic Business Project: Planning and Budgeting for a Sales ConferenceGroup Project: Evaluating Server Operating SystemsCase Study: 99 Cents Only Stores: IT Infrastructure on a BudgetLearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up IT Infrastructure and PlatformsCase Study: Better Data Help Virgin Mobile Australia Win the Customer WarsSection 7.1: Organizing Data in a Traditional File EnvironmentFile Organization Terms and ConceptsProblems with the Traditional File EnvironmentSection 7.2: The Database Approach to Data ManagementDatabase Management SystemsTypes of DatabasesWindow on Organizations: A Database Helps P&G Manage ProductInformationSection 7.3: Creating a Database EnvironmentDesigning DatabasesDistributing DatabasesEnsuring Data QualitySection 7.4: Database TrendsMultidimensional Data AnalysisData Warehouses and Data MiningWindow on Technology: Large Data Warehouses: When Bigger IsBetterDatabases and the WebSection 7.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Database Exercise: Building a Relational Database fora Small BusinessDirt Bikes U.S.A.: Redesigning the Customer DatabaseElectronic Commerce Project: Searching Online DatabasesGroup Project: Creating Company-Wide Data StandardsCase Study: Database Woes Plague Homeland Security and Law EnforcementLearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-upTelecommunications, Networks, and the InternetCase Study: Okanagan-Skaha School District Does More with Less Using Networking and the InternetSection 8.1: Telecommunications and Networking in Today’s Business World The Business Telecommunications EnvironmentNetworking and Communications TrendsThe Business Value of Telecommunications and NetworkingSection 8.2: Contemporary Networking InfrastructureNetworks and Corporate InfrastructureKey Digital Networking TechnologiesPhysical Transmission MediaTypes of NetworksBroadband Network Services and TechnologiesSection 8.3: The InternetInternet Addressing, Architecture, and GovernanceInternet ServicesThe Internet and Business ValueThe World Wide webIntranets and ExtranetsNext-Generation Networks and Internet2Section 8.4: Technologies and Tools for Communication and E-BusinessE-Mail, Chat, Instant Messaging, and Electronic DiscussionsGroupware, Teamware, and Electronic ConferencingInternet TelephonyWindow on Organizations: Internet Telephones: Why Not?Virtual Private NetworksSection 8.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesWindow on Management: Monitoring Employees on Networks:Unethical or Good Business?Learning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Spreadsheet Exercise: Analyzing Web Site VisitorsDirt Bikes U.S.A.: Using Internet Tools to Increase Efficiency and ProductivityElectronic Commerce Project: Using Web Search Engines for Business ResearchGroup Project: Identifying Strategic Opportunities for Networking TechnologyCase Study: Can REI Climb Higher with Networking and the Internet?LearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up The Wireless RevolutionCase Study: The Boston Public Library Goes WirelessSection 9.1: The Wireless Computing LandscapeThe Wireless RevolutionBusiness Value of Wireless NetworkingWireless Transmission Media and DevicesCellular Network Standards and GenerationsMobile Wireless Standards for Web AccessSection 9.2: Wireless Computer Networks and Internet AccessBluetoothWi-FiWiMax and EV-DOWindow on Management: Wi-Fi: Starbuck’s Solution to GoSection 9.3: M-Commerce and Mobile ComputingM-Commerce Services and ApplicationsAccessing Information from the Wireless WebDigital Payment Systems and M-CommerceM-Commerce ChallengesSection 9.4: Wireless Technology in the EnterpriseWireless Applications for Customer Relationship ManagementWireless Supply Chain Management and Radio Frequency Identification(RFID)Wireless in Health CareWireless Sensor Networks and Pervasive ComputingWindow on Organizations: Does RFID Threaten Privacy?Section 9.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Spreadsheet Exercise: Comparing Wireless ServicesDirt Bikes U.S.A.: Determining the Cost of RFID SystemsElectronic Business Project: Identifying Wi-Fi Hotspots for Nomadic ComputingGroup Project: Comparing Mobile Internet Access SystemsCase Study: UPS versus FedEx: Two Competitors, Two Wireless StrategiesLearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up Security and ControlCase Study: Wesfarmers Outsources to a Managed Security ServiceSection 10.1: System Vulnerability and AbuseWhy Systems Are VulnerableMalicious Software: Viruses, Worms, Trojan Horses, and SpywareHackers and CybervandalismComputer Crime and CyberterrorismInternal Threats: EmployeesSoftware VulnerabilitySection 10.2: Business Value of Security and ControlWindow on Technology: The Rush to PatchLegal and Regulatory Requirements for Electronic Records ManagementElectronic Evidence and Computer ForensicsSection 10.3: Establishing a Management Framework for Security and Control Types of Information Systems ControlsRisk AssessmentSecurity PolicyEnsuring Business ContinuityThe Role of Auditing in the Control ProcessSection 10.4: Technologies and Tools for Security and ControlWindow on Management: Deutsche Bank Ties Business ContinuityPlanning to the BusinessAccess ControlFirewalls, Intrusion Detection Systems, and Antivirus SoftwareSecuring Wireless NetworksEncryption and Public Key InfrastructureEnsuring Software ReliabilitySection 10.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Spreadsheet Exercise: Performing a Security RiskAssessmentDirt Bikes USA: Developing a Disaster Recovery PlanElectronic Business Project: Evaluating Security Outsourcing ServicesGroup Project: Analyzing Security VulnerabilitiesCase Study: Royal Bank of Canada’s Software WoesLearningObjectives Web Link Video Management Wrap-upLearningObjectives Web Link VideoManagementWrap-up Enterprise Applications and Business Process IntegrationCase Study: PNC Bank on Enterprise ApplicationsSection 11.1: Enterprise SystemsWhat Are Enterprise Systems?How Enterprise Systems WorkBusiness Value of Enterprise SystemsSection 11.2: Supply Chain Management SystemsThe Supply ChainInformation and Supply Chain ManagementSupply Chain Management ApplicationsSupply Chain Management and the InternetBusiness Value of Supply Chain Management SystemsSection 11.3: Customer Relationship Management SystemsCustomer Relationship Management and Partner Relationship ManagementCustomer Relationship Management ApplicationsOperational and Analytical CRMBusiness Value of Customer Relationship Management SystemsSection 11.4: Enterprise Integration TrendsExtending Enterprise SoftwareWindow on Organizations: CRM Drives Sales at Mercedes and SaabService Platforms and Business Process ManagementSection 11.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesWindow on Management:Why Novartis Backed Off from EnterpriseSoftwareSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Database Exercise: Managing Customer ServiceRequestsDirt Bikes USA: Identifying Supply Chain Management SolutionsElectronic Business Project: Evaluating Supply Chain Management ServicesGroup Project: Analyzing Enterprise Process IntegrationCase Study: Can Information Systems Restore Profitability to Restoration Hardware?LearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up Managing Knowledge in the Digital FirmCase Study: Cott Struggles to Manage Unstructured InformationSection 12.1: The Knowledge Management LandscapeImportant Dimensions of KnowledgeOrganizational Learning and Knowledge ManagementThe Knowledge Management Value ChainTypes of Knowledge Management SystemsSection 12.2: Enterprise-Wide Knowledge Management SystemsStructured Knowledge SystemsSemistructured Knowledge SystemsKnowledge Network SystemsWindow on Management: An Enterprise-Wide Knowledge ManagementSystem Pays Off for CuatrecasasSupporting Technologies: Portals, Collaboration Tools, and LearningManagement SystemsSection 12.3: Knowledge Work SystemsKnowledge Workers and Knowledge WorkRequirements of Knowledge Work SystemsWindow on Organizations: The U.S. Navy Creates the World’s LargestClassroomExamples of Knowledge Work SystemsSection 12.4: Intelligent TechniquesCapturing Knowledge: Expert SystemsOrganizational Intelligence: Case-Based ReasoningFuzzy Logic SystemsNeural NetworksGenetic AlgorithmsHybrid AI SystemsIntelligent AgentsSection 12.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Expert System Exercise: Building a Simple ExpertSystem for Retirement PlanningDirt Bikes USA: Identifying Opportunities for Knowledge ManagementElectronic Commerce Project: Using Intelligent Agents for Comparison ShoppingGroup Project: Rating Knowledge Network SystemsCase Study: Can Knowledge Management Systems Help PfizerLearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up Enhancing Decision Making for the Digital FirmCase Study: Daimler’s Bremen Plant Optimizes Deliveries with a DSSSection 13.1: Decision Making and Decision-Support SystemsBusiness Intelligence and Decision SupportBusiness Value of Improved Decision MakingBusiness Decision Making and the Decision-Making ProcessTrends in Decision Support and Business IntelligenceSection 13.2: Systems for Decision SupportThe Difference between MIS and DSSTypes of Decision-Support SystemsWindow on Technology: Harrah’s Finds Diamonds in the Data MineComponents of DSSBusiness Value of DSSWeb-Based Customer Decision-Support SystemsWindow on Management: GIS Help the Elderly in SwedenSection 13.3: Group Decision-Support SystemsWhat Is a GDSS?Overview of a GDSS MeetingBusiness Value of GDSSSection 13.4: Executive Support in the EnterpriseThe Role of Executive Support Systems in the FirmBusiness Value of Executive Support SystemsExecutive Support Systems and the Digital FirmSection 13.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Spreadsheet Exercise: Performing Break-Even Analysisand Sensitivity AnalysisDirt Bikes USA: Analyzing the Impact of Component Price ChangesElectronic Commerce Project: Using a Web-Based DSS for Retirement PlanningGroup Project: Designing a University GDSSCase Study: Optimizing Operations at UPSLearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up Redesigning the Organization with Information SystemsCase Study: Australia’s Victoria Country Fire Authority Responds with New SystemsSection 14.1: Systems as Planned Organizational ChangeLinking Information Systems to the Business PlanEstablishing Organizational Information RequirementsSystems Development and Organizational ChangeSection 14.2: Business Process Reengineering and Process ImprovementBusiness Process ReengineeringSteps in Effective ReengineeringProcess Improvement: Business Process Management, Total QualityManagement, and Six SigmaSection 14.3: Overview of Systems DevelopmentSystems AnalysisSystems DesignCompleting the Systems Development ProcessModeling and Designing Systems: Structured and Object-OrientedMethodologiesSection 14.4: Alternative Systems-Building ApproachesTraditional Systems Life CyclePrototypingEnd-User DevelopmentApplication Software Packages and OutsourcingWindow on Technology: New Systems Keep Elie Tahari a Top FashionInnovatorSection 14.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesWindow on Organizations: Wall Street Firms Grapple with Build VersusBuySolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Database Exercise: Designing a Customer System forAuto SalesDirt Bikes USA: Designing an Employee Training and Skills Tracking SystemElectronic Business Project: Redesigning Business Processes for Web ProcurementGroup Project: Preparing Web Site Design SpecificationsCase Study: Blue Rhino Slows Down to Get AheadLearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-upUnderstanding the Business Value of Systems and Managing Change Case Study: HSBC Malaysia: Master of Change ManagementSection 15.1: Understanding the Business Value of Information SystemsTraditional Capital Budgeting ModelsCase Example: Capital Budgeting for a New Supply Chain ManagementSystemStrategic ConsiderationsInformation Technology Investments and ProductivitySection 15.2: The Importance of Change Management in Information Systems Success and FailureInformation Systems Problem AreasWindow on Organizations: What’s Wrong with ?Change Management and the Concept of ImplementationCauses of Implementation Success and FailureWindow on Management: The Navy/Marine Corps Intranet Turns into aBattlegroundChange Management Challenges for Business Process Reengineering,Enterprise Applications, and Mergers and AcquisitionsSection 15.3: Managing ImplementationControlling Risk FactorsDesigning for the OrganizationSection 15.4: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Spreadsheet Exercise: Capital Budgeting for a NewCAD SystemDirt Bikes USA: Analyzing the Return on a New System InvestmentElectronic Business Project: Buying and Financing a HomeGroup Project: Identifying Implementation ProblemsCaseStudy: Can the IRS Modernize Its Systems?LearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up Managing International Information SystemsCase Study: Dräger Safety Creates a Global Supply ChainSection 16.1: The Growth of International Information SystemsDeveloping an International Information Systems ArchitectureThe Global Environment: Business Drivers and ChallengesState of the ArtSection 16.2: Organizing International Information SystemsGlobal Strategies and Business OrganizationGlobal Systems to Fit the StrategyReorganizing the BusinessSection 16.3: Managing Global SystemsA Typical Scenario: Disorganization on a Global ScaleGlobal Systems StrategySection 16.4: Technology Issues and Opportunities for Global Value Chains Technology Challenges of Global SystemsManaging Global Software DevelopmentWindow on Management: Getting Systems to Work in China—SlowlySection 16.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesWindow on Organizatoins: Offshore Outsourcing: Good or Bad?Solution GuidelinesLearning Supplements。

信息系统与信息管理的参考文献

信息系统与信息管理的参考文献I. 信息系统与信息管理的概念和发展1. Laudon, K. C., Laudon, J. P. (2016). Management Information Systems: Managing the Digital Firm (14th ed.). Upper Saddle River, NJ: Prentice Hall.本书通过对信息系统的介绍和解释，帮助读者了解信息技术如何与组织中的各个层面相互作用，从而推动组织变革和创新。

2. McLeod, R., Schell, G. (2008). Management Information Systems (10th ed.). Upper Saddle River, NJ: Prentice Hall.该书深入探讨了信息系统的概念和原理，以及信息系统如何影响管理和组织运作。

适用于希望深入了解信息系统的读者。

II. 信息系统与信息管理的技术和应用1. Turban, E., Leidner, D., McLean, E., Wetherbe, J. (2005). Information Technology for Management: Transforming Organizations in the Digital Economy (6th ed.). Hoboken, NJ: John Wiley Sons.该书介绍了信息技术在现代组织中的应用，包括电子商务、企业资源规划系统、数据挖掘和知识管理等方面的技术和应用。

2. Davis, G. B., Olson, M. H. (1985). Management Information Systems: Conceptual Foundations, Structure, and Development (2nd ed.). New York, NY: McGraw-Hill.这本经典的著作介绍了管理信息系统的概念框架和结构，以及信息系统的发展和演变过程。

(肯尼斯劳顿)第3章-信息系统组织和策略

企业政府竞争者顾客金融机构文化
知识技术
信息系统
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管理信息系统第3章信息系统、组织和战略组织和信息系统
• 颠覆性技术 • 技术给企业、工业、市场带来了巨大变化 • 例如：个人电脑、文字处理软件、互联网、PageRank算法 • 第一推动者和快速的追随者 • 先行者 - 颠覆性技术的发明者 • 快速的追随者 -在企业规模和技术上投资资源。
业务流程1 业务流程2
个别办事常规
所有的组织，由个别办事常规、行为和业务流程集合构成。新系统应用程序要求个别办事常规、业务流程做相应的变化来获得高水平的组织绩效。
业务流程n
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管理信息系统第3章信息系统、组织和战略组织和信息系统
环境和组织之间的互动关系
组织和环境环境决定组织能做什么，但是组织能够影响和改变环境。信息技术在帮助组织感觉环境变化中，帮助组织对环境起作用的过程中，扮演了重要的角色。
环境资源及约束
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© 2010 by Prentice Hall
管理信息系统第3章信息系统、组织和战略学习目标
• 识别和描述组织的重要特征，这些特征是管理者为成功建造和使用信息系统所必需的。 • 演示波特的竞争力模型如何帮助公司使用信息系统开发竞争战略。 • 说明价值链和价值网络模式如何帮助企业识别战略信息系统应用的机会。

信息工程管理经典文献

信息工程管理是一个涉及组织、计划、实施和控制信息技术资源的过程，以实现组织的目标和战略。

这个领域涉及许多经典和有影响力的文献。

以下是一些与信息工程管理相关的经典文献或重要著作：
1. 《信息系统项目管理》（Information Systems Project Management）- 这本书由Jack T. Marchewka所著，它提供了关于如何有效地管理和实施信息系统项目的深入指导。

2. 《信息技术管理：组织与数字化》（Information Technology Management: A Knowledge Repository）- 这是一本关于信息技术管理的综合书籍，作者是Petr Kunc。

3. 《信息系统管理：成功与挑战》（Management Information Systems: Managing the Digital Firm）- 这是由Kenneth C. Laudon和Jane P. Laudon共同编写的经典教材，涵盖了信息系统管理的各个方面。

4. 《项目管理》（Project Management）- 虽然这本书并不完全集中于信息工程管理，但它提供了有关项目管理原理和实践的基础知识，这在信息工程管理中是非常重要的。

5. 《信息技术项目管理》（IT Project Management）- 由Joseph Phillips所著，这本书专注于如何管理信息技术项目，包括项目规划、执行、监控和结束等方面。

除了上述书籍外，还有许多学术期刊、研究报告和案例研究，提供了关于信息工程管理的最新研究和实践经验。

此外，随着信息技术和管理学科的发展，这个领域的文献也在不断更新和增加。

第01章-管理信息系统-薛华成(第六版) 绪论

T=C/W<3
这里， T ——回收年限；
C ——购买计算机的硬软件费用；
W ——每年节省的工资总额。
管理信息系统的好处还不止节省人力，加快时间，还可以多算几个方案。从中选择一个最好的，这就是提高效益。提高效率和提高效率效益合到一起，就是我国提出的“减员增效”。推行管理信息系统的认识阻力大概有以下几种： ①习惯论 ②失业论 ③风险论
图1-4 矩阵式组织
事业部制组织结构它是矩阵式组织在更大范围即大公司范围的实现。组织结构见图1-5。
图1-5 事业部制组织
扁平化的组织结构
图1-6 扁平化组织
(3)H型组织(holding company structure) 无论是U型组织或M型组织，对企业顶层来说均是一个“头”的组织， “多头”只表现在中间层，多个事业部，多个项目组等。其进一步发展就成为多头的组织，也就是说公司的内部组织有了外部“头”的成分。
系统分析员的能力模型
本教材的学习方法
学知识
知道名词、用途、和一般原理，相信其逻辑，可以说具有信息觉悟，从而能将技术和管理结合起来。
长能力
预测能力；规划能力；计划能力；设计和实施能力；评价和管理能力
炼修养
管理能力的提高最终都取决于管理的修养。
上水平
对个人来说，上了水平就更能从全局整体出发，看到组织或个人的关键问题，善于处理各种矛盾，提出可执行的方案，并善于引导实施，达到成功。
⑤ 同样的产品可有不同的价格,极端至一个人一个价。
⑥ 信息产品是经验产品，只有在消费后才知其价值，要想办法让顾客在未消费前了解它。因此要在“给出内容”和“赚到钱”之间作出平衡。 ⑦ 信息产品是知识产品，只有学会了才会用。安装和学习付出得越多，锁定得越深，转移成本越高。 ⑧ 信息经济是注意力经济。信息无所不在，信息过载，创造了注意力的贫乏。

信息系统报告

信息系统报告一、引言。

信息系统在现代社会中扮演着至关重要的角色。

它们不仅是组织和企业运作的核心，也是人们日常生活中不可或缺的一部分。

信息系统的发展和运作情况对于组织和个人都有着重要的影响。

本报告将对信息系统的定义、发展历程、重要性以及未来发展趋势进行分析和总结。

二、信息系统的定义和发展历程。

信息系统是由人员、设备、程序、数据和网络组成的，用来收集、处理、存储和传递信息以支持决策、控制和协调各种工作活动的系统。

信息系统的发展可以追溯至20世纪50年代的电子数据处理系统，随着计算机技术的不断进步，信息系统也得到了快速的发展。

从最初的大型主机系统到个人电脑、移动设备，信息系统的形式和规模不断变化，但其核心功能始终是支持信息的处理和管理。

三、信息系统的重要性。

信息系统在组织中起着至关重要的作用。

首先，信息系统可以帮助组织高效地管理和利用信息资源，提高工作效率和决策质量。

其次，信息系统可以促进组织内部各个部门之间的信息共享和协作，实现资源的最大化利用。

另外，信息系统还可以帮助组织更好地满足客户需求，提高服务质量和客户满意度。

总之，信息系统的健康发展对于组织的竞争力和可持续发展具有重要意义。

四、信息系统的未来发展趋势。

随着人工智能、大数据、云计算等新技术的不断涌现，信息系统的未来发展将呈现出一些新的趋势。

首先，信息系统将更加智能化，能够通过学习和分析实现自主决策和智能推荐。

其次，信息系统将更加注重数据的安全和隐私保护，加强对数据的管理和监控。

另外，信息系统还将更加注重用户体验，通过界面设计和交互方式的创新提升用户的使用体验。

总之，信息系统的未来发展将更加注重技术创新和用户需求，为人们的工作和生活带来更多便利和效益。