剑桥商务英语中级(BEC2)阅读全真试题
BEC中级第二辑阅读真题及答案详解文件.doc
1 the contact between coach and employee not solving all difficulties at work2 the discussion of how certain situations could be better handled if they occur again3 a coach encouraging an employee to apply what has been taught to routine work situations4 coaching providing new interest to individuals who are unhappy in their current positions5 coaching providing a supportive environment to discuss performance6 employees being asked to analyse themselves and practise greater self-awareness7 coaching enabling a company to respond rapidly to a lack of expertise in a certain areaCoachingACoaching involves two or more people sitting down together to talk through issues that have comeup recently at work, and analysing how they were managed and how they might be dealt withmore effectively on subsequent occasions. Coaching thus transfers skills and information from oneperson to another in an on-the-job situation so that the work experience of the coach is used toadvise and guide the individual being coached. It also allows successes and failures to beevaluated in a non-threatening atmosphere.BCoaching means influencing the learner's personal development, for example his or her confidenceand ambition. It can take place any time during an individual's career. Coaching is intended toassist individuals to function more effectively, and it is a powerful learning model. It begins whereskills-based training ends, and helps individuals to use formally learnt knowledge in day-to-daywork and management situations. Individuals being coached are in a demanding situation withtheir coach, which requires them to consider their own behaviour and question their reasons fordoing things.CThe coach professionally assists the career development of another individual, outside the normalmanager/subordinate relationship. In theory, the coaching relationship should provide answers toevery problem, but in practice it falls short of this. However, it can provide a space for discussionand feedback on topics such as people management and skills, behaviour patterns,confidence-building and time management. Through coaching, an organisation can meet skillsshortages, discuss targets and indicate how employees should deal with challenging situations, allat short notice.DEffective coaches are usually those who get satisfaction from the success of others and who givetime to the coaching role. Giving people coaching responsibilities can support their development,either by encouraging management potential through small-scale one-to-one assignments, or byproviding added job satisfaction to managers who feel they are stuck in their present jobs. A coachis also a confidential adviser, accustomed to developing positive and effective approaches tocomplex management, organisational and change problems.这篇文章讲的是培训（coaching）的作用。
剑桥商务英语（BEC）中级阅读全真试题及答案
剑桥商务英语（BEC ）中级阅读全真试题及答案）中级阅读全真试题及答案BEC 中级阅读全真试题中级阅读全真试题READING QUESTIONS 1-45 PART ONE Questions 1-7 Look at the sentences below and the job advertisements on the opposite page. Which job does each sentence 1-7 refer to? For each sentence, mark one letter (A, B, C or D) on your Answer Sheet. Y ou will need to use some of these letters more than once. Example:0 This post involves some secretarial duties. 0 A B C D 1 Y ou will be responsible for the operation of a computer system. 2 Y ou must be able to forecast what people will want to wear. 3 Y ou will be able to work with people from many different countries and backgrounds. 4 Y ou will have a qualification which covers two subject areas. 5 It is necessary to have worked in this sector before. 6 Y ou will need to keep in contact with the headquarters of the organization. 7 The advertisement emphasises the need to have a suitable approach to important people. A BUSINESS MANAGERY ou will be responsible for our global business within specific countries and and will will will have have have a a a good good good understanding understanding understanding of of of international international international distribution, distribution, distribution, possibly possibly possibly based based based on on on previous previous experience, plus the ability to work in markets that are highly varied in their culture. Y ou will be fluent in a second language, be willing to travel extensively, and preferably have a degree. B DEPARTMENT STORE STORE BUYERBased BUYERBased BUYERBased at at at our our our head head head office office office in in in London, London, London, you will you will select select and and and order order stock stock from from from our our our suppliers suppliers suppliers in in in Italy. Italy. Italy. Y Y ou ou will will will need need need to to to predict predict predict fashion fashion fashion trends trends trends and and and build build build a a a strong strong relationship relationship with with with our our our Italian Italian Italian office. office. office. Y Y ou ou will will will have have have gained gained gained your your your buying buying buying experience experience experience in in in women's women's fashion and will hold a degree in design with a business studies component. C LEGAL SERVICES ADMINISTRA TORAs TORAs head head head of of of the the the legal legal office, office, your your your work work work will will will include include managing the office IT network, typing reports, diary maintenance and supervision of another staff member. member. Y Y ou will need need good good good organizational organizational organizational skills skills skills in in in order order order to to to keep keep keep ahead ahead ahead of of of a a a varied varied varied workload. workload. Y ou ou will will will be be be dealing dealing dealing with with with senior senior senior executives executives executives and and and government government government officials, so officials, so a mature and and efficient efficient manner is essential. D REGIONAL LEISURE LEISURE SITES SITES SITES MANAGERY MANAGERY MANAGERYou ou ou will will will be be be responsible responsible responsible for for for budgetary budgetary budgetary planning, planning, contract negotiations, local marketing and effective administration. Y ou will communicate frequently frequently with with with our our our main main main office office office using using using the the the latest latest latest technology. technology. technology. Y Y our our experience could experience could be be from from from any any business sector but you should enjoy outdoor life and will ideally possess an estate management qualification. PART TWO Questions 8-12 ·Read the extract below from an article about the coffee industry. ·Choose the best sentence from the list on the opposite page to fill each of the gaps. ·For each gap 8-12, mark one letter (A-I)on your Answer Sheet. ·Do not use any letter more than once. Coffee Coffee is is is worth worth worth approximately approximately $50-60bn $50-60bn per per per annum annum annum in in in terms terms terms of of of world world world sales. sales. sales. It It It is is is a a a truly truly international international commodity, commodity, commodity, and and and today today today more more more than than than 50 50 50 countries countries countries in in in the the the world world world grow grow grow coffee coffee coffee beans. beans. (example) ______I_____. ICO organization helps coffee producers and promotes coffee conumption conumption worldwide.ICO worldwide.ICO worldwide.ICO estimates estimates estimates that that that world world world production production production next next next year year year will will will reach reach reach 97.5 97.5 97.5 million million bags.11.3 bags.11.3 million million million bags bags bags higher higher higher than than than the the the current current current year. (8) year. (8) __________. __________. As As As the the the largest largest largest producing producing country , , Brazil Brazil Brazil is is is particularly particularly particularly important important important in in in the coffee the coffee world. In 1994 1994 Brazil Brazil Brazil was responsible was responsible for 25% 25% of world of world production, production, Colombia Colombia Colombia was was was next with next with 13.4%, 13.4%, Indonesia Indonesia Indonesia had had had 7.5%, 7.5%, 7.5%, Mexico Mexico Mexico 4.7%, 4.7%, Guatemala 3.8% and Ethiopia and V ietnam were equal with 3.4%.Coffee is a tough crop, and can be be grown grown grown in in in areas areas areas where where where it it it is is is difficult difficult difficult or or or impossible impossible impossible to to to grow grow grow other crops. other crops. (9)______ (9)______ However, However, disease is always problem for coffee production, as we can see in some parts of South America at the moment.ICO is active in educating farmers about avoiding disease and dealing with problems when they occur.The distribution chain varies from country to country, explains Pablo Dubois. In most countries the smaller farmers sell their crop to a local trader, who then sells it on to exporters. There are, however, other distribution systems. (10) ____________. Some countries, like Vietnam, have special government marketing organizations for coffee.Coffee prices often vary greatly from one year to the next. In 1997, for example, there was a large rise in the world price, which was immediately felt by the consumer. Rising prices always result in a drop in sales, which will have a bad effect on those developing countries, which are highly dependent on foreign exchange from coffee coffee exports. (11)____________.In the exports. (11)____________.In the o pinion opinion opinion of of of Pablo Pablo Pablo Dubois, Dubois, Dubois, the the the biggest biggest biggest problem problem problem for for for his his organisation is is to to to create create create greater greater greater consumer consumer consumer awareness awareness awareness of of of the the the different different different varieties varieties varieties of of of coffee coffee coffee and and different ways of preparing it. (12)____________. ICO is therefore concentrating its promotional activities on Russia and China. It is also encouraging environmentally friendly coffee production, and and last last last year's year's year's seminar seminar seminar on coffee on coffee and and the the the environment created environment created a a lot lot lot of of of interest.The interest.The interest.The future future future looks looks bright bright for for for the the the coffee coffee coffee industry. industry. industry. It It It is is is estimated estimated estimated that that that consumption consumption consumption over over over the the the next next next few few few years years years will will continue to rise steadily. New markets like Eastern Europe and China are expected to develop fast. A. As a result, the membership now represents 94% of all exporters and 60% of all importers. B. In some of these countries, this can amount to as much as 50% of all export earning.C. C. In In In North North North America, America, America, most most most consumers consumers consumers already already already have have have above above above average average average knowledge knowledge knowledge of of of the the the range range available. D. For example, frost and wind are particularly damaging to coffee crops. E. Larger coffee growers, for example, frequently export directly. F. The main reason for this is higher Brazilian output as production recovers from weather damage to crops. G . It is cultivated in mountain regions which can only be reached by animal transport, and in other difficult areas where modern agricultural equipment cannot be used. H. This is because there is a demand for coffee in Germany, and it is also sold in the UK and in the US. I. I. This This This make make make the the the coffee coffee coffee industry industry industry fairly fairly fairly universal, universal, universal, according according according to to to Pablo Pablo Pablo Dubois, Dubois, Dubois, Head Head Head of of of the the International Coffee Organisation (ICO), based in London. PART THREE Questions 13-20 Read Read the the the artic artic le le below below below about about about stress stress stress management, management, management, and and and answer answer answer questions questions questions 13-20 13-20 13-20 on on on the the the opposite opposite page. A Lesson In Stress Management Demands placed on us at work can often lead to considerable worry and discomfort. There are, however, however, ways ways ways of of of protecting protecting protecting ourselves ourselves ourselves from from from the the the stress stress stress we we we face face face at at at work. work. work. W e W e interviewed interviewed interviewed Jane Jane Collard, a consultant in stress management. 1. In Jane Collard's opinion, stress is becoming an increasingly common feature of the workplace. Stress is a highly individual reaction, which varies considerably from person to person, and it is difficult difficult for for for some some some employees employees employees to to to avoid avoid avoid it. it. it. Indeed, Indeed, Indeed, stress stress stress is is is regarded regarded regarded by by by many many many as as as part part part of of of the the organizational culture of our institutions: it comes with the job. Recent figures indicate that time taken taken off work off work because because of stress of stress has has increased increased increased by by by 500 500 500 per per per cent cent cent since since since the the the 1950s. 1950s. 1950s. Undoubtedly, Undoubtedly, changes in working conditions have led to greater pressure at work at all levels. With reductions in staffing, workloads for individual employees have increased. In addition, many employees are left worrying about the security of their jobs. 2. On the stress management courses that she runs, Jane Collard tries to make the trainees realise that stress in itself is not harmful. Everyone needs a certain level of stress to enable them to feel motivated motivated and and and to to to perform perform perform effectively. effectively. A complete complete absence absence absence of of of stress stress stress can can can be be be as as as damaging damaging damaging as as overstress, since it can make people lose interest in their work, and even lead to depression. The difficulties occur when the amount of stress rises above a level which is healthy for a particular individual. If this happens, the effects are very obvious and the trainees are taught to recognize the signs. signs. Stress Stress Stress may may may be be be expressed expressed expressed physically, physically, for for example example through through headaches headaches headaches and and and tiredness, tiredness, tiredness, or or through emotional problems such as depression. A person suffering from stress may also start to behave differently, and can be difficult to deal with. 3. While it may not always be possible to prevent stress, there are a number of ways in which it can be controlled. The first thing that the trainees learn is how to manage their time effectively. This This involves, involves, involves, first first first of of of all, all, all, setting setting setting realistic realistic realistic goals goals goals for for for both both both the the the short short short and and and long long long term. term. term. Once Once Once this this framework has been established, tasks are then prioritised on a daily basis. The trainees are also reminded reminded that that that when when when they they they are are are under under under pressure pressure pressure the the the less less less important important important items items items should should should be be be left, left, left, and and and they they should should never never never hesitate hesitate hesitate to to to delegate. delegate. delegate. Everyone Everyone Everyone is is is encouraged encouraged encouraged to to to look look look at at at ways ways ways of of of reducing reducing reducing 'wasted 'wasted time ', for example by grouping similar tasks together or dealing with items immedkiately. 4. Jane feels that one of the most useful features of the course is that it enables trainees to deal with those demands or deadlines that they regard as unreasonable. They are encouraged to avoid being being defensive, defensive, defensive, but but but at at at the same the same time time they they they are are are advised advised advised not not not to to to be be be afraid afraid afraid of saying of saying 'no'. 'no'. They They They are are asked to give reasons only if necessary . The training helps them to foresee difficult situations or unwanted demands, and they learn how to prepare themselves mentally. Everyone is encouraged not to get stuck in negative thought patterns, where stress can feed a circular sense of helplessness. One solution they discuss is to think of a more encouraging alternative for each negative message. They They learn, for learn, for example, example, to remind to remind themselves themselves that that that nothing nothing nothing terrible terrible terrible happens when happens when a a demand demand demand is is refused or a deadline missed. Life goes on. Questions 13-16 For questions 13-16, choose the best title for each numbered paragraph from the list below. For each numbered paragraph 1-4, mark one letter (A-G) on your Answer Sheet. Do not use any letter more than once. 13 Paragraph 1 ______ 14 Paragraph 2 ______ 15 Paragraph 3 ______ 16 Paragraph 4 ______ A Higher stress levels among top managers B Coping with stress through a positive attitude C Time lost at work through sickness D Causes of increased stress in the work environment E Explanations for missed deadlinesF stress reduction through better organisation G Typical problems associated with stress Questions 17-20 • Using the information in the text, complete each sentence 17-20 with a phrase A-G from the list below. • For each question 17-20, mark one letter (A-G) on your Answer Sheet. • Do not use any letter more than once. 17 Most people agree that the recent increase in stress is due to changes in ____________. 18 The trainees are taught that the right level of stress at work is important for good. 19 Trainees learn that one way of limiting stress is by deciding upon. 20 One of the most important parts of the course is learning how to react to___ A levels of performance B shorter deadlines C employment practices D higher levels of sickness E unfair demands F successful management structure G practical targets PART FOUR Questions 21-35 ·Read the text below about job prospects at the Provincial Bank. ·Choose the correct word A, B, C, or, D on the opposite page to fill each gap. ·For each question 21-35, mark one letter (A, B, C, or D) on your Answer Sheet. Employment Opportunities for Graduates with the Provincial BankThe Provincial Bank is one of the biggest (example) ____________ institutions in the U.K. With its 1,900 branches and 58,000 employees, it has (21) ____________ a household name. Almost 4,000 of these employees (22) ____________ managerial or executive positions. The bank has an outstanding (23) ____________ of profitability, which has been achieved by introducing innovations at the same time time as as as maintaining maintaining maintaining leadership leadership leadership of of of the the the (24) (24) (24) ____________. ____________. ____________. The The The bank's bank's bank's comprehensive comprehensive comprehensive training training programme concentrates on (25) ____________ the most important skills that graduates need in order to (26) ____________ early management responsibility. Trainees take responsibility for their own own continuous continuous continuous self-development self-development through visiting other branches and departments, and by (27)____________ courses in management skills. They also receive training in order to increase their knowledge of the bank's (28) ___________. The bank supports (29)____________ of staff who wish to take professional examinations, and its Graduate Training Scheme is (30)_____________ to the nationally recognized Diploma in Management.Obviously the quality of its mangers is of (31)____________ importance to the bank's performance. It welcomes good graduates graduates in in in any any any subject subject subject area, area, area, (32)____________ (32)____________ (32)____________ they can they can demonstrate demonstrate the the the ability ability ability to to to influence influence events, and have the potential to (33)____________ both as leaders and as part of a team. Most graduate trainees join the Retail Banking division initially. Those starting on this programme will soon have the (34)____________ to work in other parts of the bank and can (35)____________ a varied and flexible working life.Example:A budgetary B fiscal C financial D economic Example 21 A opened B entered C turned D become 22 A hold B do C keep D own 23 A career B catalogue C record D experience 24 A area B trade C record D market 25 A making B reaching C developing D heightening 26 A present B treat C deal D handle 27 A observing B attending C involving D staying 28 A services B goods C creations D abilities 29 A colleague B members C people D persons 30 A qualified B combined C fastened D linked 31 A main B vital C necessary D superior 32 A therefore B thus C provided D only 33 A succeed B realize C gain D overcome 34 A choice B chance C likelihood D probability 35 A forecast B believe C suppose D expect PART FIVE Section A Questions 36-40 Read the text below about a special kind of competition. In most of the lines 36-40 there is one extra word which does not fit. One or two lines, however, are correct. If a line is correct, write CORRECT on your Answer Sheet. If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet. Examples:0 The international Y outh Skills Olympics is a vocational skills competition in 0 C O R R E C T00 which the young people demonstrate their achievements in a range of areas. 00 T H E 36 The competition, which there is held every two years, is organized by the international 37 Training Organisation. All U.K. competitors qualify for the team by getting through38 a tough national competition.Their backgrounds are vary from arts to sciences, 39 and students to the self-employed. Since they do not know which skill area they 40 will be tested in, they must to train for everything before the start of the competition. Section B Questions 41-45 Read the text below about market research. In each line 41-45 there is one wrong word. For each line 41-45,write the correct word in CAPITAL LETTERS on your Answer Sheet. Examples:0 Y our business will only success if customers like your product 0 S U C C E E D00 or service and are prepared to give you money in exchange about it 00 F O R Market Research 41 Before you start a business, it is importance to undertake market research 42 and to assess the results with great care: you need to finding out about your 43 potential customers and the state of the market, included your competitors. 44 The more detailed your market research are, the more profitable your business45 is likely to be. Carry out your study thorough, and repeat it to ensure your results are reliable.参考答案参考答案READING 1. C 2. B 3.A 4.B 5.A 6.D 7C 8.F 9.G 10.E 11.B 12.C 13.D 14.G 15.F 16.B 17.C 18.A 6.D 7C 8.F 9.G 10.E 11.B 12.C 13.D 14.G 15.F 16.B 17.C 18.A 19.G 20.E 21.D 21.D 22.A 22.A 23.C 23.C 24.B 24.B 24.B 25.C 25.C 25.C 26.D 26.D 26.D 27.B 27.B 27.B 28.A 28.A 29.B 29.B 30.D 30.D 30.D 31.B 31.B 31.B 32.A 32.A 33.A 34.B 34.B 35.D 35.D 35.D 36.THERE 36.THERE 37.CORRECT 37.CORRECT 38.ARE 38.ARE 38.ARE 39.CORRECT 39.CORRECT 39.CORRECT 40.TO 40.TO 40.TO 41.IMPORTANT 41.IMPORTANT 42.FIND 42.FIND 43.INCLUDING 43.INCLUDING 43.INCLUDING 44.IS 44.IS 45.THOROUGHLY。
BEC中级第二辑阅读真题及答案详解
1 the contact between coach and employee not solving all difficulties at work2 the discussion of how certain situations could be better handled if they occur again3 a coach encouraging an employee to apply what has been taught to routine work situations4 coaching providing new interest to individuals who are unhappy in their current positions5 coaching providing a supportive environment to discuss performance6 employees being asked to analyse themselves and practise greater self-awareness7 coaching enabling a company to respond rapidly to a lack of expertise in a certain areaCoachingACoaching involves two or more people sitting down together to talk through issues that have comeup recently at work, and analysing how they were managed and how they might be dealt withmore effectively on subsequent occasions. Coaching thus transfers skills and information from oneperson to another in an on-the-job situation so that the work experience of the coach is used toadvise and guide the individual being coached. It also allows successes and failures to beevaluated in a non-threatening atmosphere.BCoaching means influencing the learner's personal development, for example his or her confidenceand ambition. It can take place any time during an individual's career. Coaching is intended toassist individuals to function more effectively, and it is a powerful learning model. It begins whereskills-based training ends, and helps individuals to use formally learnt knowledge in day-to-daywork and management situations. Individuals being coached are in a demanding situation withtheir coach, which requires them to consider their own behaviour and question their reasons fordoing things.CThe coach professionally assists the career development of another individual, outside the normalmanager/subordinate relationship. In theory, the coaching relationship should provide answers toevery problem, but in practice it falls short of this. However, it can provide a space for discussionand feedback on topics such as people management and skills, behaviour patterns, confidence-building and time management. Through coaching, an organisation can meet skillsshortages, discuss targets and indicate how employees should deal with challenging situations, allat short notice.DEffective coaches are usually those who get satisfaction from the success of others and who givetime to the coaching role. Giving people coaching responsibilities can support their development,either by encouraging management potential through small-scale one-to-one assignments, or byproviding added job satisfaction to managers who feel they are stuck in their present jobs. A coachis also a confidential adviser, accustomed to developing positive and effective approaches tocomplex management, organisational and change problems.这篇文章讲的是培训（coaching）的作用。
BEC中级第二辑阅读真题详解
第二辑TEST1 PART1这篇文章讲的是培训（coaching）的作用。
培训对一个公司的发展和员工的成长都是至关重要的。
文章的内容比较泛，但是题目的答案比较明显。
第一题，教练和员工之间的接触不能解决工作中的所有困难。
答案是C段的这么一句：In theory, the coaching relationship should provide answers to every problem, but in practice it falls short of this.理论上，培训可以提供所有问题的答案。
但是实践中达不到这样。
Fall short of是关键词。
第二题，讨论某些情况如果再度出现的话怎么样可以处理的更好。
答案是A段的这么一句：analysing how they were managed and how they might be dealt with more effectively on subsequent occasions.分析应该如何进行处理并且在接下来的情况下怎样可以处理的更有效。
这里的dealt with more effectively对应于题干中的better handled，on subsequent occasions.也就是occur again。
第三题，教练鼓励员工将所学应用到日常的工作中。
答案是B段的这么一句：helps individuals to use formally learnt knowledge in day-to-day work and management situations.帮助个人将学到的正式知识用在日常工作和管理情况下。
这里的day-to-day work and management situations就是题干中的routine work situations，what has been taught也就是formally learnt knowledge。
BEC中级第二辑阅读真题解析(完美打印版)
第二辑T1P1这篇文章讲的是培训（coaching）的作用。
培训对一个公司的发展和员工的成长都是至关重要的。
文章的内容比较泛，但是题目的答案比较明显。
第一题，教练和员工之间的接触不能解决工作中的所有困难。
答案是C段的这么一句：In theory, the coaching relationship should provide answers to every problem, but in practice it falls short of this.理论上，培训可以提供所有问题的答案。
但是实践中达不到这样。
Fall short of是关键词。
第二题，讨论某些情况如果再度出现的话怎么样可以处理的更好。
答案是A段的这么一句：analysing how they were managed and how they might be dealt with more effectively on subsequent occasions.分析应该如何进行处理并且在接下来的情况下怎样可以处理的更有效。
这里的dealt with more effectively对应于题干中的better handled，on subsequent occasions.也就是occur again。
第三题，教练鼓励员工将所学应用到日常的工作中。
答案是B段的这么一句：helps individuals to use formally learnt knowledge in day-to-day work and management situations.帮助个人将学到的正式知识用在日常工作和管理情况下。
这里的day-to-day work and management situations就是题干中的routine work situations，what has been taught也就是formally learnt knowledge。
BEC中级第二辑阅读真题及答案详解
BEC中级第二辑阅读真题及答案详解Test1Part 1一这篇文章讲的是培训（coaching）的作用。
培训对一个公司的发展和员工的成长都是至关重要的。
文章的内容比较泛，但是题目的答案比较明显。
第一题，教练和员工之间的接触不能解决工作中的所有困难。
答案是C段的这么一句：In theory, the coaching relationship should provide answers to every problem, but in practice it falls short of this.理论上，培训可以提供所有问题的答案。
但是实践中达不到这样。
Fall short of是关键词。
第二题，讨论某些情况如果再度出现的话怎么样可以处理的更好。
答案是A段的这么一句：analysing how they were managed and how they might be dealt with more effectively on subsequent occasions.分析应该如何进行处理并且在接下来的情况下怎样可以处理的更有效。
这里的dealt with more effectively对应于题干中的better handled，on subsequent occasions.也就是occur again。
第三题，教练鼓励员工将所学应用到日常的工作中。
答案是B段的这么一句：helps individuals to use formally learnt knowledge in day-to-day work and management situations.帮助个人将学到的正式知识用在日常工作和管理情况下。
这里的day-to-day work and management situations就是题干中的routine work situations，what has been taught也就是formally learnt knowledge。
bec中级真题2阅读真题翻译解析
真题2 T10最好的教练致力于他们的工作并且对他们所取得的成果感到高兴1教练和员工之间的接触不能解决工作中所有的困难2讨论某些情况如果再度出现的话怎么样处理的更好。
3教练鼓励员工将所学应用到日常的工作中。
4培训为在现有岗位上不高兴的个人提供了新的兴趣5培训提供了一个有力的、支持性的讨论工作表现的环境6员工被要求分析他们自己并且培养出更强的自知7培训可以使得公司对某个领域的技术缺失迅速做出反应A培训是包括两个或更多的人坐在一起讨论最近在工作中出现的问题并分析他们怎样管理以及以后怎样更有效的处理问题。
指导因此从一个人的技能和信息转换到另一个人的在职状况，因此教练的工作经验被用于建议和指导被培训者。
它也允许成功和失败在一个没有威胁的气氛下被评估。
B培训意味着影响学习者个人的发展，例如，他或她的自信和野心。
它能够在任何个人职业的任何时间发生。
培训的目的是帮助个人更有效的工作，这也是一个强大的学习模式。
它开始于技能基础培训结束后，并且帮助培训者来把正式学过的知识运用到日常工作和管理情况下。
教练按照个人所需要的情况对学员进行培训，这需要他们考虑自己的行为并且思考这么做的理由。
C教练专业协助个人的职业发展，超越通常的管理/从属关系。
从理论上来说，培训可以提供所有问题的答案，但是实践中达不到这样。
然而，它可以提供比如对人的管理和技能、行为模式、自信心建立以及时间管理等主题的讨论和反馈的空间。
通过培训，公司能够满足技能缺陷讨论目标以及指出员工怎样在短期内处理具有挑战性的情况。
D有效的教练通常是那些从其他人的成功获得满足感以及肯在培训者身上花时间的人。
为人们培训的责任能够支持其发展，不仅通过鼓励小规模管理到一对一分配的潜力，并且通过提供对感觉在现有岗位上受困的经理们提供附加的工作满足感。
教练也是一个可信任的建议者，习惯于发展积极和有效的方法来复合化管理、组织和变化的问题。
PART TWO:BUFFET ZONE（自助餐领域）BUFFET ZONE 自助餐区域，在这片文章里的意思是自助餐领域，讲的是一个在自助餐领域取得了惊人成绩的杰出女性创业的故事。
BEC中级真题(第二辑)答案和听力原文
BEC中级真题（第二辑）答案及听力原文Test 1ReadingPart 11 C2 A3 B4 D5 A 6.B 7 CPart 28 D 9 C 10 E 11B 12 FPart 313 D 14 A 15 C 16 B 17.B 18.CPart 419B 20 A 21 D 22 A 23 C 24 C 25 D 26 A 27 B 28 C29 D 30 B 31 C 32 B 33 BPart534 ITSELF 35 IN 36 CORRECT 37.WHILE 38 SEEN 39 FROM40 CORRECT 41 THOSE 42 FOR 43 WITH 44 THAT45 CORRECTWritingPart 1To: P. JonesFrom: Luisa GambonDate: 21 November 2002Subject: LatenessMr Jones,I have noticed that you often arrive late for work, especially on Monday mornings. As your colleagues are starting to complain about that, you understand that unless this habit changes, I will take disciplinary action against you. Come and see me tomorrow at 9 a.m. in my office. Thank youPart 2Report on customer complaintsINTRODUCTIONThis report has the purpose of presenting the reasons for customer complaints in 2002.FIELDINGSThe customer complaints received in 2002 were 300 in January. Then they increased to 540 in February because of the computer system's breakdown.In March they fell to 230 because an improved order system was introduced.The reasons for complaints from January to March were analysed:●firstly the companv received complaints for incorrect orders delivered. Theseerrors were fewer in March.●secondly the time taken to deliver is too high. but the company has planned torecruit new agents.●Finally customers complain for the poor product quality. In order to solve thisproblem more quality controls are making.CONCLUSIONSAt the moment all customers aren't satisfied but many measures have been taken to improve their satisfaction.ListeningPart 11. JAYE2. CUSTOMER SERVICES3. OFFICE ASSISTANT4. 457.605. EUROPE HOLIDAYS6. BUSINESS CARDS7. MARKETING EXECUTIVES8 (THE) (COMPANY) EOGO9 INFORMATION PACK10. PARK HOTEL11. FRONT GATE12. NEW DESIGNSPart 213 E 14 B 15 G 16 F 17 A 18 C 19 G 20 H21 E 22. BPart323 B 24 B 25 C 26 A 27 C28 B 29 A 30 CTapescriptListening Test 1This is the Business English Certificate Vantage 2, Listening Test 1.Part One. Questions 1 to 12.You will hear three telephone conversations or tnessages.Write one or two u'ords or a number in the numbered spaces on the notes or forms below.After you have listened once, replay each recording.Conversation One.Questions 1 to 4.Look at the form below.You will hear a man asking a colleague for information about a former employee.You have 15 second's to read through the form.[pause]Now listen, and fill in the spaces.Woman: Personnel . . .Man: Hello, it's Tim here, from Finance.Woman: Hi, Tim.Man: I've had a letter from the tax office about a student who worked here last summer – I wonder if you could look him up in your records. Woman: Sure, what's the name?Man: The surname's Jaye. First name Stephen.Woman: How does he spell his surname?Man: J-A-Y-E. Got that?Woman: Oh yes, here we are . . . lives at a hundred and eighty-three School Road,Barnfield . . .Man: Yes, that's the one.Woman: And you say he was working in Finance?Man: Uhm, Customer Services, actually.Woman: Aah - they had lots of students working for them last summer.Man: Well, the tax people want to know his exact job title - I'm not sure why. Woman: Mm, let me see . . . He was an office assistant.Man: Right, got that. They also want to know about his monthly earnings. Woman: Let's have a look . . . five hundred and thirty-eight pounds seventy a month . . . Oh, sorry, he was a scale one, so that's four hundred and fifty-seven pounds sixty. Anything else?Man: That's fine, thanks. I'll send them the information today . . . [pause]Now listen to the recording again.[pause]Conversation Two.Questions 5 to 8.Look at the note below.You will hear a man describing a problem with an order.You have 15 seconds to read through the note.[pause]Now listen, and fill in the spaces.Woman: Hello, Blackwell Printers. Julie Davidson speaking. How may I help you? Man: Hello. This is Mark Jones from Europe Holidays. I was hoping to speak to Steven Kirby about the stationery you're printing for us.Woman: I'm afraid Steven's away until Friday.Man: Oh - you see I'm not very happy with the business cards and I wanted to see if I could make a couple of changes to the paper too.Woman: Would you like me to pass on a message?Man: Yes, please. The thing is, I've just received your proofs - the cards themselves are fine, but you seem to have misunderstood the quantities. I'm sure I asked for five hundred for each of the marketing executives and seven hundred and fifty for me but you've put everyone down for seven hundred and fifty. Woman: Right, I've made a note of that. Is there anything else?Man: Yes, well this is my mistake really. Could you ask Steven to move the company logo further to the left? It's too close to the address at the moment. I think that's all for now. Thanks.[pause]Now listen to the recording again.[pause]Conversation Three. Questions 9 -12Look at the notes below.You will hear a woman making the arrangements for a delegation who are going to visit her company.You have 15 seconds to read through the notes.[pause]Now listen, and fill in the spaces.Woman: Geoff?Man: Yes?Woman: I just want to finalise the preparations for the delegation next week. Man: Certainly. It's Thursday, isn't it?Woman: Yes. Now, can you make sure that each of them gets a name badge and an information pack. The badges are done, but you'll need to prepare the packs with all the relevant information.Man: Ok, that shouldn't take too long. What about catering?Woman: Coffee's organised for eleven and three, but lunch - it's at one - we need to reserve it for twelve people . . . The office restaurant is closed next week . . .can you ring the Park Hotel? The Grand Hotel was a bit disappointing last time. Man: I'll get onto that.Woman: Now, they'll be coming straight from the station, and their taxi will bring them to the front gate, so make sure you're there to greet them. That'll be about ten.Man: Ten. And then . . .Woman: Into Reception, I think. Make sure the new designs are on display, I want them to see those first.Man: OK.Woman: Let me know when it's all finalised. Bye.[pause]Now listen to the recording again.[pause]That is the end of Part One. You now have 20 seconds to check your answers. [pause]Part Two. Questions 13 to 22.Section One. Questions 13 to 17.You will hear five short recordings[pause]Now listen to the recording again.[pause]That is the end of Part One. You now seconds to check your answers.[pause]Part Two. Questions 13 to 22. Section One.Questions 13 to 17.You will hear five short recordings.For each recording, decide which type of document the speaker is talking about.Write one letter (A-H) next to the number of the recording.Do not use any letter more than once.After you have listened once, replay the recordings.You have 15 seconds to read the list A-H.[pause]Now listen, and decide which type of document each speaker is talking about. [pause] ThirteenWoman: Well no wonder the bank's returned it unpaid. Look, the figures don't match the amount in words. I expect someone was filling it in in too much of a hurry. Let's see, we'd better issue another one straight away to pay Mrs Burton, because it'll be another three weeks if we wait for the next cycle of payments. Her expenses on that sales trip were pretty high, and it wouldn't be fair to keep her waiting much longer.[pause] fourteenMan: Some of the suppliers are already asking about the increases. I'll check, but I seem to remember from last week's meeting that in the end we agreed on three per cent. So what I'll do is go down each column and calculate the new amounts, and then it can be printed in time to be inserted into the new brochures. Can you check the figures for me, though, before it goes to the printers? [pause] fifteenWoman: We've just received the paperwork from you about cleaning our premises, and I have to say that it doesn't reflect what we agreed in our conversation last week. For one thing, it says that we have to supply our security code, and for another it specifies monthly payment in advance, and I told you both of those were out of the question. I'm afraid I really can't sign this. Could you send me a revised one?[pause] SixteenMan: Of course, this only gives a very general picture. But as you can see, cash is a particularly healthy area. That's even when we take into account regular outgoings on loans and leasing equipment, which are included in the final totals. And even more significantly, unpaid orders are actually excluded from the final calculation. These represent a sum of approximately thirty thousand pounds. With that in mind, we can say that the company's overall position is still strong. [pause] SeventeenWoman: I've just asked the Arden Conference Centre about availability for our next training seminar, and they said they still haven't been paid for the one before last, which should have been dealt with six months ago. I've had to ask them to send a duplicate! We really must be careful. Arden give us very favourable prices,but we haven't got a contract with them - Can you deal with it straight away so we stay in their good books?[pause].Vow listen to the recordings again.[pause]Section Two. Questions 18 to 22.You will hear another five recordings.For each recording, decide what the speaker's purpose is.Write one letter (A-H) next to the number of the recording.Do not use any letter more than once.After you have listened once, replay the recordings.You have 15 seconds to read the list A-H.[pause]Now listen, and decide what each speaker's purpose is.[pause] EighteenMan: Hello. This is Guy Cooper from Centron Electronics here. I believe you rang for some advice about your alarm system, which isn't functioning properly. The message I got said you weren't sure if you needed someone to come and sort it out, or if we could advise you over the phone. Well perhaps you'd like to get back to me as soon as it's convenient and tell me exactly what the problem is, and I'll see what I can do.[pause] NineteenWoman: Well, as you say, Redlon has been supplying us for years but, quite honestly, two-thirds of the complaints we receive about our products are actually due to faults in components we've had from Redlon. So I talked to the Production Manager and he agreed that I should look at some alternatives.Future World's range is fine for us, and one of their customers who I spoke to recommended them highly, so that's why we've changed to using them. [pause] TwentyWoman: The competition's getting tougher, and you know we're facing serious problems.We need to see more benefit from the undeniably hard work we're putting in, and this means saying no to jobs which aren't profitable. It would be much more beneficial to put all our efforts into winning higher-margin contracts. So the way I feel you can help most is by identifying the types of contacts which will bring in the income we need in order to ensure our future.[pause] Twenty-oneMan: John Woods here, phoning about the project we discussed earlier. Could you give me a ring so that we can talk about it a bit more? I've done a few calculations and I'm beginning to wonder whether it's really a practical proposition. 1 still think the project's got potential, but there are significant additional costs which we hadn't taken into account. So could you get back to me as soon as you can, please?[pause] Twenty-twoWoman: Hello, Sally here, from Pagwell Paints, returning your call. I'm very sorry you aren't happy with the latest consignment you've had from us. It's rather strange, because following your complaint about the last delivery,we did in fact take action to change the specifications in the way you suggested. So it isn't quite fair to say that we ignored your advice. I know it's important to achieve the consistency that you require, but perhaps your recommendation wasn't exactly what's needed.[pause]Now listen to the recordings again.[pause]This is the end of Part Two.[pause]Part Three. Questions 23 to 30.You will hear the chairman of a business institute making a speech about new business awards that his institute has sponsored.For each question 23-30. mark one letter (A, B or C) for the correct answer. After you have listened once, replay the recording.You have 45 seconds to read through the questions.[pause]Now listen, and mark A, 6 or C.[pause]Man: Who are the managers of the best innovation developments in British industry? That was the question which the first Business Today Innovation Awards set out to answer.This project is all about rewarding good practice and performance. So, rather than simply recognising excellence in the design of specific products, or analysing their financial impact on profits, the awards set out to take an objective look at exactly how companies manage the development process itself.Over three hundred and fifty organisations entered the competition and were initially reduced to about forty. Then, after further careful checking, a short list of just fourteen of them was arrived at. These finalists, all manufacturers, were then visited by the competition judges, a panel of four chief executives from leading companies. The panel toured the finalists' facilities, received presentations on the companies and their projects, and interviewed the key development team members. The products varied enormously in their scale, function and degree of technology - from bread for a supermarket chain to a printer inside an automatic cash dispenserInitially the organisers were concerned that this range could create difficulties in the assessment process. But this fear proved baseless, as most elements in the innovation process are shared by all manufacturers.Interestingly, the finalists broke down into two distinct and equal groups: large firms with one thousand employees or more and small firms with two hundred and fifty employees or fewer. With both groups the judges decided to concentrate on two of the clearest indicators of a successful innovation process, which are: how well the new product is combined with the company's existing business, and secondly, how-well the innovation methods are recorded and understood. Small firms naturally tend todo well in the first category since they have fewer layers of management and thus much shorter communication lines. But they seem to put less emphasis on creating formal development methods which would be repeatable in future innovations. Large firms, on the other hand, have difficulty integrating the new development within their existing business for reasons of scale. But they tend to succeed in achieving well-documented and repeatable development methods. This is because larger companies, with their clear emphasis on training, fixed management structure and administrative systems, require more formal, daily record-keeping from their staff.So what were the key questions the judges had in mind when assessing the finalists? One of the most important areas concerned how thoroughly a company checks what is happening in other fields in order to incorporate new ideas into the development process. Many of the finalists impressed in the area. Xatura, for example, had demonstrated genuine energy in searching for new ways of producing their range of specialitv breads. They had looked at styles of home cooking in different countries, as well as the possibility of exploiting new production technologies in order to achieve equally good results but on a high-volume production line.What then occupied much of the judges' thoughts was the quality of the links which the development team established with senior management, suppliers, the market and manufacturing. The best examples of the first category were found in small firms, where the individual entrepreneur at the top was clearly driving the innovation forwardLinks with suppliers were also seen as an important factor, but not all supplier experiences were positive. Occasionally serious problems had to be solved where suppliers were working hard to meet specifications, but the companies that the suppliers were using to adapt their machinery were not so efficient. This, led to disappointing faults or fluctuations in quality.But in conclusion the awards demonstrate that innovation isn't just for high-tech internet companies. You can also be successful in mature markets with determination and skill.[pause]Now listen to the recording again.[pause]That is the end of Part Three. You now have ten minutes to transfer your answers to your Answer Sheet.Note: Teacher, stop the recording here and time ten minutes. Remind students when there is one minute remaining.[pause]That is the end of the test.Test 2ReadingPart 1I. B 2 C 3 A 4 D 5 D 6 B 7 CPart 28 C 9 B 10 E 11 A 12 DPart 313 D 14 C 15 A 16 A 17 C 18.BPart 419.D 20 D 21 A 22 C 23 A 24 C 25 B 26 A27 A 28 D 29 C 30 A 31 C 32 D 33 BPart 534 THAT 35 CORRECT 36 ONLY 37 SO 38 CORRECT 39 THE 40 HOW 41 CORRECT 42 OUT 43 CORRECT 44 WILL 45 BETest 2 WritingPart 1To: All StaffFrom: Managing DirectorDate: 7 DecemberSubject: Staff rewardI would like to thank you for the contribution in increasing the company's profit. The profit increased due to very hard work and long working hours. Each of the staff will receive an envelope with a reward on Tuesday. The reward is a trip to Hawaii, and I hope that this will be the perfect reward. Enjoy!Thank youPart 2Introduction.The purpose of this report is to assess and recomend a taxi firm that will become our regular transporter. We will need them especially during next year trade fair and conferences. There are two firms to assess.Findings:As regards to Telecars we have a good references on them. It is very experienced traditional firm and is also very reliable. They provide 24-hours service that is useful during night meetings and negotiations. StreetlightCabs is brand new company and there are no references on them. But they provide long distance routes which we usevery often and they are also cheaper. On the other hand they don't have web page and so internet booking isn't available.Conclusion:I recommend to choose Telecars because of their reliability, long tradition and well trained staff.ListeningPart 11TAKING MINUTES213(TH) OCTOBER3CERTIFICATE4CUSTOMER SERVICE5WORLDNET/WORLD NET6OUTSIDE LINES7TRANSFER CALLS8(THE) EQUIPMENT9.TRADE FAIR10AFTER LUNCH11REVISED BUDGETS12HEAD OFFICEPart 213 H 14 E 15 F 16 A 17 D 18 G19 E 20 C 21 B 22 HPart323 C 24 A 25 A 26 C 27 A 28 C 29 B 30 BTapescriptListening Test 2This is the Business English Certificate Vantage 2, Listening Test 2.Part One. Questions 1 to 12.You will hear three telephone conversations or messages.Write one or two words or a number in the numbered spaces on the notes or forms below.After you have listened once, replay each recording.Conversation One. Questions 1 to 4.Look at the form below.You will hear a woman calling about training courses.You have 15 seconds to read through the form. [pause]Now listen, and fill in the spaces.Man: Good morning, Oakleaf Business Training. How can I help you?Woman: Hello, my name's Enid Stevens, of Appleyard Smith. I've booked two one-day courses, but now I need to change one of them.Man: Let me get your details up on the screen. Right, you've booked Report Writingnext month . . .Woman: Yes, that one's OK. It's Taking Minutes that I can't manage, on the eighth of July. Do you know when it's running again?Man: Let me see. Not until the eighteenth of September, I'm afraid.Woman: That sounds fine. Oh, I think I'll be abroad then.Man: Then there's the first and the thirteenth of October.Woman: I'd like the later date, please.Man: Fine, I'll change your booking.Woman: Another thing; it says in your brochure, everyone attending a course getsa certificate, but I haven't received one from a course I took last January. Man: I'm sorry about that. Which course was it?Woman: Something to do with dealing with the public . . . ?Man: That must have been Customer Service.Woman: Sounds familiar.Man: OK, I'll put it in the post today.Woman: Thank you very much. Goodbye.Man: Goodbye.[pause]Now listen to the recording again.[pause]Conversation Two. Questions 5 to 8.Look at the note below.You will hear a woman ringing about problems with a new telephone system.You have 15 seconds to read through the note.[pause]Now listen, and fill in the spaces.Man: Hello, Swinburn Telecoms.Woman: I'd like to speak to Tony Wilson, please.Man: I'm afraid Tony isn't available. Can I take a message?Woman: Yes please. I'm Sheila Dallas, from Worldnet.Man: Right.Woman: I'm ringing about the telephone system your firm installed here yesterday.We're not happy with it.Man: Oh dear. What seems to be the problem?Woman: First of all, your engineer said that with the number of extensions we've got, six outside lines would be enough, but we asked for eight, and anyway you've charged us for the larger system.Man: Right, we'll look into that.Woman: Then, whenever we try to transfer calls from one extension to another we lose them. We're following the instructions, but it just doesn't work.Man: I see.Woman: And finally, could you ask Tony to check the invoice, please? He promised us a discount on installation, which is shown, and one on the equipment, but that isn't there.Man: Right. I'm sorry about all that. I'll get Tony to contact you as soon as he's free.Woman: Thank you. Goodbye. Man: Goodbye.[pause]Now listen to the recording again.[pause]Conversation Three. Questions 9 to 12.Look at the note below.You will hear a woman calling about the arrangements for a meeting.You have 15 seconds to read through the note.[pause]Now listen, and fill in the spaces.Man: Good morning. Marketing Department. Peter Menzies speaking.Woman: Hello. Could I speak to John Fitzgerald, please?Man: I'm afraid he's not in the office at the moment.Woman: Well, this is Elizabeth Parnell calling. I wanted to talk to John about the meeting next week. You see, I only get back on Tuesday night from a trade fair in the States.Man: So, would you like me to give him a message?Woman: Yes, could you ask him if we can postpone Wednesday's meeting? Till after lunch. That would be easier. It was originally going to be at ten a.m. Man: OK. I'll ask him to change it. I'll get back to you with a time.Woman: Thanks. And could you also ask him to add another item for discussion at the meeting? I thought we were going to talk about the revised budgets - but I can't see this on the agenda.Man: OK. I'd better ask him to call you . . .Woman: Yes, please. I'm at Head Office at the moment. Can he phone me here today - I won't be back at my own desk until tomorrow afternoon.Man: Right, I'll give him the message.Woman: Thanks.Man: Bye.Woman: Goodbye.[pause]Now listen to the recording again.[pause]That is the end of Part One. You now have 20 seconds to check your answers. [pause]Part Two. Questions 13 to 22.Section One. Questions 13 to 17.You will hear five short recordings. Five people are talking about different business books they have read.for each recording, decide which book the speaker is talking about.Write one letter (A-Hi next to the number of the recording.Do not use any letter more than once.After you have listened once, replay the recordings.You have 15 seconds to read the list A-H.[pause]Note listen, and decide winch book each speaker is talking about.[pause] ThirteenWoman: Yes, it was interesting . . . some of it was rather obvious, of course, like dressing smartly, making sure you arrive on time, that sort of thing . . . but there was also quite a lot I'd never really considered . . . like ways to interpret what the advertisement is really asking for, reading between the lines . . . and a section which lists some of the harder questions they tend to ask you, with effective answers you can give[pause] FourteenMan: Invaluable, I'd say . . . certainly helps prevent you making some of the more embarrassing mistakes. It gives you a kind of timescale to follow through. For example, they stress that you need to get publicity up and running a good six months before you want to stage the event. And get your main speakers booked earlier than that. They say you must make sure you've got a good assistant to support you, check the details.[pause] FifteenWoman: Actually, although it was a bit long, it was definitely useful. The trouble often is, when the management take on new staff, they don't necessarily really know what skills or qualities are needed. I want someone who's more than justa secretary typing out letters every day . . . I'm looking for a right hand,someone to do everything . . . and this book spells out what that means . . .it's helped me to draw up a job description.[pause] SixteenMan: Well, I wish I'd read it years ago! That would have saved me from some of my worst inefficiencies. I'd recommend it to anyone. It shows you how to producea perfect schedule for getting through your workload . . . Once you've gotyourself organised, made lists of tasks and priorities, you can make best use of each and every day . . . otherwise you're just constantly confusing your PA with endless requests, all terribly urgent . . .[pause] SeventeenWoman: Certainly, a lot of the book was very specialised . . . but it did give me an idea of how7 the agencies do the job. Of course, they're the people with the creative ideas, the expertise, so I'm happy to trust the image development work to them . . . but I read the book so I could talk to them on equal terms about what we're trying to do, and how it fits in with our overall business strategy.[pause]Now listen to the recordings again.[pause]Section Two. Questions 18 to 22.You will hear another five recordings, five people are talking about why they decided to use a particular company to supply their officeequipment.for each recording, decide what reason each person gives.Write one letter (A-H) next to the number of the recording.Do not use any letter more than once.After you have listened once, replay the recordings.You have 15 seconds to read the list A-H.[pause].Vow listen, arid decide what reason each person gives.[pause] EighteenMan: We were having problems with the company we normally use so we looked at a number of other companies and decided to give this one a try. They're just new in the business and we were impressed as they promised they would deliver the goods we wanted within two days and they did. We had to pay more than we would have liked but the results were worth it. Since then, I've told a lot of other people about them.[pause] NineteenWoman: Apparently they're an established company in Scotland with an excellent reputation, but I didn't know that at the time. I found them through the internet.I was just browsing through the list of suppliers one day and I noticed their name. I looked them up and found that they had this fantastic discount available that particular month. We ordered various things and the quality was so good we've continued using them.[pause] TwentyMan: We like to try out different suppliers to make sure we're always getting the best deal. This particular company was running a big publicity campaign. I'd seen the ads on TV and they really put me off. I just couldn't see theappeal. But then someone I met at a training day told me we should use them.His company had used their service for years with no complaints so we followed his advice.[pause] Twenty-oneWoman: We'd looked round the market to find the cheapest deal possible but to be honest there wasn't much to choose, in terms of cost, between any of the local suppliers. However, we had a visit from a sales representative from one company and we asked him to make up some complimentary printed letterheads for us. They were exactly what we wanted so that was the deciding factor. I think that personal touch gives a company far better results than advertising ever can. [pause] Twenty-twoMan: Obviously there are many different factors to consider when you choose a new supplier. We always used a local company because they were relatively near and we could even pick things up ourselves if necessary. But unfortunately they just became too expensive. Now that express delivery services are widely available, distance is no longer a consideration and we've been able to choose someone who can give us the best package for the lowest cost.[pause]Now listen to the recordings again.[pause]That is the end of Part Two.[pause]Part Three. Questions 23 to 30.。
剑桥BEC真题集第2辑（中级）真题TEST2
Test 2 Reading 1 PART ONE Questions 1-7 ●Look at the statements below and the text on the opposite page about the importance of listening to people.●Which section （A, B, C or D）does each statement （1-7）refer to? ●For each statement （1-7），mark one letter （A, B, C or D）on your Answer Sheet. ●Y ou will need to use some of these letters more than once. 1 Sometimes it is necessary to insist on further explanation. 2 Y ou shouldn't focus on your response while others are still speaking. 3 People are reluctant to admit that they don't listen well. 4 There are benefits in seeing things from the speaker's perspective. 5 Keen observation of the speaker can support our listening skills. 6 It is risky to think about a different issue while someone is speaking. 7 People do not mind hearing their own views summarized. Good listener, better manager A Too often we accuse others of not listening, pretending that we ourselves are faultless, yet in our hearts we know that many of the mistakes we make come about because we haven't listened carefully enough. We get things wrong because we haven't quite understood what someone meant when they were talking to us. Anyone who has ever taken the minutes of a long meeting will know how hard it is to remember - despite the benefit of notes - exactly what everyone said. But success depends on getting things right- and that means listening.B Listening is not the same thing as hearing; it is not an effortless activity. It demands attention and concentration. It may mean quizzing the speaker for additional information or for clarification - it is always better to ask than to continue regardless and get things wrong. However, if you allow your mind to wander onto something else, even for a few minutes, you'll miss what the speaker is saying - probably at the very moment when he or she is saying something critical. And not having heard, you won't know you've missed anything until it's too late. C The most common bad habit we have is to start thinking of what we are going to say about the the subject subject subject long long long before before before the the the other other other speaker speaker speaker has has has finished. finished. finished. W e W e then then then stop stop stop listening. listening. listening. Even Even Even worse, worse, worse, this this often adds rudeness to inattentiveness, as once you have decided what to say there is a fair chance you will interrupt to say it. Good listeners don't interrupt. In fact it is often worth explaining the main main idea of what you have just been told before going on to make your own points. Nobody is idea of what you have just been told before going on to make your own points. Nobody is offended by this and it shows that you have listened well. D Above Above all all all be be be patient patient patient and and and accept accept accept that that that many many many people people people are are are not not not very very very good good good communicators. communicators. communicators. It's It's helpful to remember that the ways people move and position themselves while they are speaking can reveal a great deal about what they are saying. Equally importantly you should put yourself in the other person's place, both intellectually and emotionally; it will help you to understand what they they are are are getting getting getting at at at and form and form a a response. response. response. But But But don't don't don't be be be too clever. too clever. Faced with a a know know -all, -all, many many people keep quiet because they see no point in continuing.ANSWER KEYS: 1 B 2 C 3 A 4 D 5 D 6 B 7 C Reading 2 PART TWO Questions 8-12 Read the article below about recruiting staff. Choose the best sentence from the opposite page to fill each of the gaps. For each gap （8-12）， mark one letter （A-G ） on your Answer Sheet. Do not use any letter more than once. There is an example at the beginning, （0）。
BEC中级第二辑阅读真题模拟及答案详解
BEC中级第二辑阅读真题及答案详解1 the contact between coach and employee not solving all difficulties at work2 the discussion of how certain situations could be better handled if they occur again3 a coach encouraging an employee to apply what has been taught to routine work situations4 coaching providing new interest to individuals who are unhappy in their current positions5 coaching providing a supportive environment to discuss performance6 employees being asked to analyse themselves and practise greater self-awareness7 coaching enabling a company to respond rapidly to a lack of expertise in a certain area CoachingACoaching involves two or more people sitting down together to talk through issues that have comeup recently at work, and analysing how they were managed and how they might be dealt with more effectively on subsequent occasions.Coaching thus transfers skills and information from oneperson to another in an on-the-job situation so that the work experience of the coach is used to advise and guide the individual being coached. It also allows successes and failures to be evaluated in a non-threatening atmosphere.BCoaching means influencing the learner's personal development, for example his or her confidenceand ambition. It can take place any time during an individual's career. Coaching is intended to assist individuals to function more effectively, and it is a powerful learning model. It begins whereskills-based training ends, and helps individuals to use formally learnt knowledge in day-to-day work and management situations. Individuals being coached are in a demanding situation with their coach, which requires them to consider their own behaviour and question their reasonsfordoing things.CThe coach professionally assists the career development of another individual, outside the normalmanager/subordinate relationship. In theory, the coaching relationship should provide answers to every problem, but in practice it falls short of this. However, it can provide a space for discussionand feedback on topics such as people management and skills, behaviour patterns, confidence-building and time management. Through coaching, an organisation can meet skillsshortages, discuss targets and indicate how employees should deal with challenging situations, allat short notice.DEffective coaches are usually those who getsatisfaction from the success of others and who givetime to the coaching role. Giving people coaching responsibilities can support their development,either by encouraging management potential through small-scale one-to-one assignments, or byproviding added job satisfaction to managers who feel they are stuck in their present jobs. A coachis also a confidential adviser, accustomed to developing positive and effective approaches to complex management, organisational and change problems.这篇文章讲的是培训（coaching）的作用。
BEC中级第二辑阅读真题及答案详解
1 the con tact betwee n coach and employee not solvi ng all difficulties at work2 the discussi on of how certa in situati ons could be better han dled if they occur aga in3 a coach encouraging an employee to apply what has been taught to routine work situati ons4 coach ing providi ng new in terest to in dividuals who are un happy in their curre nt positi ons5 coach ing providi ng a supportive environment to discuss performa nee6 employees being asked to an alyse themselves and practise greater self-aware ness7 coach ing en abli ng a compa ny to resp ond rapidly to a lack of expertise in a certa in area Coachi ngACoaching involves two or more people sitting down together to talk through issues that have comeup rece ntly at work, and an alys ing how they were man aged and how they might be dealtwithmore effectively on subsequent occasions. Coaching thus transfers skills and information from one person to another in an on-the-job situation so that the work experienee of the coach is used to advise and guide the in dividual being coached. It also allows successes and failures to be evaluated in a non-threate ning atmosphere.BCoachi ng means in flue ncing the lear ner's pers onal developme nt, for example his or her con fide neeand ambiti on .It can take place any time duri ng an in dividual's career. Coach ing is inten dedtoassist in dividuals to function more effectively, and it is a powerful lear ning model. It begi nswhereskills-based training ends, and helps individuals to use formally learnt knowledge in day-to-daywork and man ageme nt situati ons. In dividuals being coached are in a dema nding situati onwiththeir coach, which requires them to consider their own behaviour and question their reas ons for doing thin gs.CThe coach professi on ally assists the career developme nt of ano ther in dividual, outside theno rmalman ager/subord in ate relati on ship. In theory, the coach ing relati on ship should providean swers toevery problem, but in practice it falls short of this. However, it can provide a space for discussi on and feedback on topics such as people man ageme nt and skills, behaviour patter ns,con fide nce-buildi ng and time man ageme nt. Through coach ing, an orga ni sati on can meetskillsshortages, discuss targets and indicate how employees should deal with challenging situati ons, all at short no tice.DEffective coaches are usually those who get satisfact ion from the success of others and whogivetime to the coaching role. Giving people coaching responsibilities can support their developme nt,either by en couragi ng man ageme nt pote ntial through small-scale on e-to-one assig nmen ts,or byprovidi ng added job satisfacti on to man agers who feel they are stuck in their prese nt jobs. A coach is also a con fide ntial adviser, accustomed to develop ing positive and effective approachestocomplex man ageme nt, orga ni sati onal and cha nge problems.这篇文章讲的是培训(coaching )的作用。
BEC中级第二辑阅读真题解析(完美打印版)
第二辑T1P1这篇文章讲的是培训（coaching）的作用。
培训对一个公司的发展和员工的成长都是至关重要的。
文章的内容比较泛，但是题目的答案比较明显。
第一题，教练和员工之间的接触不能解决工作中的所有困难。
答案是C段的这么一句：In theory, the coaching relationship should provide answers to every problem, but in practice it falls short of this.理论上，培训可以提供所有问题的答案。
但是实践中达不到这样。
Fall short of是关键词。
第二题，讨论某些情况如果再度出现的话怎么样可以处理的更好。
答案是A段的这么一句：analysing how they were managed and how they might be dealt with more effectively on subsequent occasions.分析应该如何进行处理并且在接下来的情况下怎样可以处理的更有效。
这里的dealt with more effectively对应于题干中的better handled，on subsequent occasions.也就是occur again。
第三题，教练鼓励员工将所学应用到日常的工作中。
答案是B段的这么一句：helps individuals to use formally learnt knowledge in day-to-day work and management situations.帮助个人将学到的正式知识用在日常工作和管理情况下。
这里的day-to-day work and management situations就是题干中的routine work situations，what has been taught 也就是formally learnt knowledge。
剑桥商务英语(中级)考试全真试题(2)参考答案.doc
READING 1 hour剑桥商务英语（中级）考试全真试题（2）参考答案PART ONEFrom: Marlene (Director of Sales and Marketing) To: All staffDate:7th December 2005Subject: Advertising campaignI believe everyone already to known about our new product TE 一128. According to our budget, I decided to advertise on radio. I hope to using this channel let the public well known our this product and opening a new market.MarleneBand 2All the content points are addressed, and the fomiat of the memo is appropriate. However, there are several language errors which are distracting and these would tend to have a negative effect on the target reade 匚 Sample B 1 C2B3 A4C5D6B7DPART TWO8C9F10A11 E12 DPART THREE13 A14 B15 B16 A 17C18DPART FOUR19 C 20 D 21 A 22 C 23 D 24 D 25 B26 A29 D30 A31 A32 C33 B PART FIVE34 UP 35 ADVERTISING36CORRECT 37 BEING 38 THE39 SOMETHING40 OUT 41 CORRECT42 CLOSELY43 MAKING44 PUT45 CORRECT WRITING45 minutesPART ONESample A27 D 28 CBand 3All the content points have been addressed relatively clearly, and an attempt has been made to expand upon the prompts and avoid lifting language from the question paper. Some languages enors occur, but these relatively minor and do not obscure the message.PART TWOSample CBand 2All the content points are addresses, the organisation of the report is generally good, and the writer uses a range of cohesive devices・However, there is repetition at times and the register is not always consistent. Frequent errors are likely to have a negative effect upon the reader.Sample D40 minutes (including 10 minutes , transfer time)Report on staff recruitmentBand5All the content points are clearly covered and the report is easy to read, making use of a good range of expressions, including linking devices and phrases ・ The use of language is ambitious for the level, and although there are some errors, these tend to be relatively minor and do not detract from the clear communication of the message ・LISTENINGPART ONE1 SERVIC 玖S) (SECTION) 3 DAMAGED5 SECTOR BRIEFING7 ECONOMIC DEVELOPMENT 9 MANAGEMENT SCHOOL 11 7: 45 pm / 19: 45 PART TWO 13 B14 C15 F16 A 17 H PARTTHREE23 B 24 C 25 A26 C27 B2 PACKING4 (AN) ENGINEER 6 INVESTMENT NEWS 8 CORPORATE REGISTER 10 INDUSTRIAL RELATIONS 12 BOOK SIGNING 18D19 C 20 H 21 A 22 F28 A29 C30 A。
BEC中级第二辑阅读真题及答案详解
1 the contact between coach and employee not solving all difficulties at work2 the discussion of how certain situations could be better handled if they occur again3 a coach encouraging an employee to apply what has been taught to routine work situations4 coaching providing new interest to individuals who are unhappy in their current positions5 coaching providing a supportive environment to discuss performance6 employees being asked to analyse themselves and practise greater self-awareness7 coaching enabling a company to respond rapidly to a lack of expertise in a certain area CoachingACoaching involves two or more people sitting down together to talk through issues that have comeup recently at work, and analysing how they were managed and how they might be dealt withmore effectively on subsequent occasions. Coaching thus transfers skills and information from oneperson to another in an on-the-job situation so that the work experience of the coach is used toadvise and guide the individual being coached. It also allows successes and failures to be evaluated in a non-threatening atmosphere.BCoaching means influencing the learner's personal development, for example his or her confidenceand ambition. It can take place any time during an individual's career. Coaching is intended toassist individuals to function more effectively, and it is a powerful learning model. It begins whereskills-based training ends, and helps individuals to use formally learnt knowledge in day-to-daywork and management situations. Individuals being coached are in a demanding situation withtheir coach, which requires them to consider their own behaviour and question their reasons fordoing things.CThe coach professionally assists the career development of another individual, outside the normalmanager/subordinate relationship. In theory, the coaching relationship should provide answers toevery problem, but in practice it falls short of this. However, it can provide a space for discussionand feedback on topics such as people management and skills, behaviour patterns, confidence-building and time management. Through coaching, an organisation can meet skillsshortages, discuss targets and indicate how employees should deal with challenging situations, allat short notice.DEffective coaches are usually those who get satisfaction from the success of others and who givetime to the coaching role. Giving people coaching responsibilities can support their development,either by encouraging management potential through small-scale one-to-one assignments, or byproviding added job satisfaction to managers who feel they are stuck in their present jobs. A coachis also a confidential adviser, accustomed to developing positive and effective approaches tocomplex management, organisational and change problems.这篇文章讲的是培训（coaching）的作用。
BEC中级阅读全真试题及答案
BEC中级阅读全真试题及答案READINGQUESTIONS 1-45PART ONEQuestions 1-7Look at the sentences below and the job advertisements on the opposite page. Which job does each sentence 1-7 refer to?For each sentence, mark one letter (A, B, C or D) on your Answer Sheet. You will need to use some of these letters more than once.Example:0 This post involves some secretarial duties.0 A B C D1 You will be responsible for the operation of a computer system.2 You must be able to forecast what people will want to wear.3 You will be able to work with people from many different countries and backgrounds.4 You will have a qualification which covers two subject areas.5 It is necessary to have worked in this sector before.6 You will need to keep in contact with the headquarters of the organization.7 The advertisement emphasises the need to have a suitable approach to important people.ABUSINESS MANAGERYou will be responsible for our global business within specific countries and will have a good understanding of internationaldistribution, possibly based on previous experience, plus the ability to work in markets that are highly varied in their culture. You will be fluent in a second language, be willing to travel extensively, and preferably have a degree.BDEPARTMENT STORE BUYERBased at our head office in London, you will select and order stock from our suppliers in Italy. You will need to predict fashion trends and build a strong relationship with our Italian office. You will have gained your buying experience in women's fashion and will hold a degree in design with a business studies component.CLEGAL SERVICES ADMINISTRATORAs head of the legal office, your work will include managing the office IT network, typing reports, diary maintenance and supervision of another staff member. You will need good organizational skills in order to keep ahead of a varied workload. You will be dealing with senior executives and government officials, so a mature and efficient manner is essential.DREGIONAL LEISURE SITES MANAGERYou will be responsible for budgetary planning, contract negotiations, local marketing and effective administration. You will communicate frequently with our main office using the latest technology. Your experience could be from any business sector but you should enjoy outdoor life and will ideally possess an estate management qualification.PART TWOQuestions 8-12·Read the extract below from an article about the coffee industry. ·Choose the best sentence from the list on the opposite page to fill each ofthe gaps.·For each gap 8-12, mark one letter (A-I)on your Answer Sheet.·Do not use any letter more than once.Coffee is worth approximately $50-60bn per annum in terms of world sales. It is a truly international commodity, and today more than 50 countries in the world grow coffee beans. (example) ______I_____. ICO organization helps coffee producers and promotes coffee conumption worldwide.ICO estimates that world production next year will reach 97.5 million bags.11.3 million bags higher than the current year. (8) ____________. As the largest producing country, Brazil is particularly important in the coffee world. In 1994 Brazil was responsible for 25% of world production, Colombia was next with 13.4%, Indonesia had 7.5%, Mexico 4.7%, Guatemala 3.8% and Ethiopia and Vietnam were equal with 3.4%.Coffee is a tough crop, and can be grown in areas where it is difficult or impossible to grow other crops. (9) However, disease is always problem for coffee production, as we can see in some parts of South America at the moment.ICO is active in educating farmers about avoiding disease and dealing with problems when they occur.The distribution chain varies from country to country, explains Pablo Dubois. In most countries the smaller farmers sell their crop to a local trader, who then sells it on to exporters. There are, however, other distribution systems. (10) ____________. Some countries, like Vietnam, have special government marketing organizations for coffee.Coffee prices often vary greatly from one year to the next. In 1997, for example, there was a large rise in the world price, which was immediately felt by the consumer. Rising prices always result in a drop in sales, which will have a bad effect on those developing countries, which are highly dependent on foreign exchange from coffee exports. (11)____________.In the opinion of Pablo Dubois, the biggest problem for his organisation is to create greater consumer awareness of the different varieties of coffee and different ways of preparing it. (12)____________. ICO is therefore concentrating itspromotional activities on Russia and China. It is also encouraging environmentally friendly coffee production, and last year's seminar on coffee and the environment created a lot of interest.The future looks bright for the coffee industry. It is estimated that consumption over the next few years will continue to rise steadily. New markets like Eastern Europe and China are expected to develop fast.A. As a result, the membership now represents 94% of all exporters and 60% of all importers.B. In some of these countries, this can amount to as much as 50% of all export earning.C. In North America, most consumers already have above average knowledge of the range available.D. For example, frost and wind are particularly damaging to coffee crops.E. Larger coffee growers, for example, frequently export directly.F. The main reason for this is higher Brazilian output as production recovers from weather damage to crops.G. It is cultivated in mountain regions which can only be reached by animal transport, and in other difficult areas where modern agricultural equipment cannot be used.H. This is because there is a demand for coffee in Germany, and it is also sold in the UK and in the US.I. This make the coffee industry fairly universal, according to Pablo Dubois, Head of the International Coffee Organisation (ICO), based in London.PART THREEQuestions 13-20Read the article below about stress management, and answer questions 13-20on the opposite page.A Lesson In Stress ManagementDemands placed on us at work can often lead to considerable worry and discomfort. There are, however, ways of protecting ourselves from the stress we face at work. We interviewed Jane Collard, a consultant in stress management.1. In Jane Collard's opinion, stress is becoming an increasingly common feature of the workplace. Stress is a highly individual reaction, which varies considerably from person to person, and it is difficult for some employees to avoid it. Indeed, stress is regarded by many as part of the organizational culture of our institutions: it comes with the job. Recent figures indicate that time taken off work because of stress has increased by 500 per cent since the 1950s. Undoubtedly, changes in working conditions have led to greater pressure at work at all levels. With reductions in staffing, workloads for individual employees have increased. In addition, many employees are left worrying about the security of their jobs.2. On the stress management courses that she runs, Jane Collard tries to make the trainees realise that stress in itself is not harmful. Everyone needs a certain level of stress to enable them to feel motivated and to perform effectively. A complete absence of stress can be as damaging as overstress, since it can make people lose interest in their work, and even lead to depression. The difficulties occur when the amount of stress rises above a level which is healthy for a particular individual. If this happens, the effects are very obvious and the trainees are taught to recognize the signs. Stress may be expressed physically, for example through headaches and tiredness, or through emotional problems such as depression. A person suffering from stress may also start to behave differently, and can bedifficult to deal with.3. While it may not always be possible to prevent stress, there are a number of ways in which it can be controlled. The first thing that the trainees learn is how to manage their time effectively. This involves, first of all, setting realistic goals for both the short and long term. Once this framework has been established, tasks are then prioritised on a daily basis. The trainees are also reminded that when they are under pressure the less important items should be left, and they should never hesitate to delegate. Everyone is encouraged to look at ways of reducing 'wasted time ', for example by grouping similar tasks together or dealing with items immedkiately.4. Jane feels that one of the most useful features of the course is that it enables trainees to deal with those demands or deadlines that they regard as unreasonable. They are encouraged to avoid being defensive, but at the same time they are advised not to be afraid of saying 'no'. They are asked to give reasons only if necessary. The training helps them to foresee difficult situations or unwanted demands, and they learn how to prepare themselves mentally. Everyone is encouraged not to get stuck in negative thought patterns, where stress can feed a circular sense of helplessness. One solution they discuss is to think of a more encouraging alternative for each negative message. They learn, for example, to remind themselves that nothing terrible happens when a demand is refused or a deadline missed. Life goes on.Questions 13-16For questions 13-16, choose the best title for each numbered paragraph from the list below.For each numbered paragraph 1-4, mark one letter (A-G) on your Answer Sheet. Do not use any letter more than once.13 Paragraph 1 ______ 14 Paragraph 2 ______15 Paragraph 3 ______ 16 Paragraph 4 ______A Higher stress levels among top managersB Coping with stress through a positive attitudeC Time lost at work through sicknessD Causes of increased stress in the work environmentE Explanations for missed deadlinesF stress reduction through better organisationG Typical problems associated with stressQuestions 17-20•Using the information in the text, complete each sentence 17-20 with a phrase A-G from the list below.• For each question 17-20, mark one letter (A-G) on your Answer Sheet. • Do not use any letter more than once.17 Most people agree that the recent increase in stress is due to changes in ____________.18 The trainees are taught that the right level of stress at work is important for good.19 Trainees learn that one way of limiting stress is by deciding upon.20 One of the most important parts of the course is learning how to react to___A levels of performanceB shorter deadlinesC employment practicesD higher levels of sicknessE unfair demandsF successful management structureG practical targetsPART FOURQuestions 21-35·Read the text below about job prospects at the Provincial Bank. ·Choose the correct word A, B, C, or, D on the opposite page to fill each gap. ·For each question 21-35, mark one letter (A, B, C, or D) on your Answer Sheet.Employment Opportunities for Graduates with the Provincial BankThe Provincial Bank is one of the biggest (example) ____________ institutions in the U.K. With its 1,900 branches and 58,000 employees, it has (21) ____________ a household name. Almost 4,000 of these employees (22) ____________ managerial or executive positions. The bank has an outstanding (23) ____________ of profitability, which has been achieved by introducing innovations at the same time as maintaining leadership of the (24) ____________. The bank's comprehensive training programme concentrates on (25) ____________ the most important skills that graduates need in order to (26) ____________ early management responsibility. Trainees take responsibility for their own continuous self-development through visiting other branches and departments, and by (27)____________ courses in management skills. They also receive training in order to increase their knowledge of the bank's (28) ___________. The bank supports (29)____________ of staff who wish to take professionalexaminations, and its Graduate Training Scheme is (30)_____________ to the nationally recognized Diploma in Management.Obviously the quality of its mangers is of (31)____________ importance to the bank's performance. It welcomes good graduates in any subject area, (32)____________ they can demonstrate the ability to influence events, and have the potential to (33)____________ both as leaders and as part of a team. Most graduate trainees join the Retail Banking division initially. Those starting on this programme will soon have the (34)____________ to work in other parts of the bank and can (35)____________ a varied and flexible working life.Example:A budgetary B fiscal C financial D economic Example21 A opened B entered C turned D become22 A hold B do C keep D own23 A career B catalogue C record D experience24 A area B trade C record D market25 A making B reaching C developing D heightening26 A present B treat C deal D handle27 A observing B attending C involving D staying28 A services B goods C creations D abilities29 A colleague B members C people D persons30 A qualified B combined C fastened D linked31 A main B vital C necessary D superior32 A therefore B thus C provided D only33 A succeed B realize C gain D overcome34 A choice B chance C likelihood D probability35 A forecast B believe C suppose D expectPART FIVESection AQuestions 36-40Read the text below about a special kind of competition.In most of the lines 36-40 there is one extra word which does not fit. One or two lines, however, are correct.If a line is correct, write CORRECT on your Answer Sheet.If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.Examples:0 The international Youth Skills Olympics is a vocational skills competition in 0 C O R R E C T00 which the young people demonstrate their achievements in a range of areas. 00 T H E36 The competition, which there is held every two years, is organized by the international37 Training Organisation. All U.K. competitors qualify for the team by getting through38 a tough national competition.Their backgrounds are vary from arts to sciences,39 and students to the self-employed. Since they do not know which skill area they40 will be tested in, they must to train for everything before the start of the competition.Section BQuestions 41-45Read the text below about market research.In each line 41-45 there is one wrong word.免费提供各种资格考试真题、模拟题、练习题、精选题及答案免费提供各种资格考试真题、模拟题、练习题、精选题及答案For each line 41-45,write the correct word in CAPITAL LETTERS on your Answer Sheet.Examples:0 Your business will only success if customers like your product 0 S U C C E E D00 or service and are prepared to give you money in exchange about it 00 F O RMarket Research41 Before you start a business, it is importance to undertake market research42 and to assess the results with great care: you need to finding out about your43 potential customers and the state of the market, included your competitors.44 The more detailed your market research are, the more profitable your business45 is likely to be. Carry out your study thorough, and repeat it to ensure your results are reliable.参考答案READING1. C2. B3.A4.B5.A6.D 7C 8.F 9.G 10.E 11.B 12.C 13.D 14.G 15.F 16.B 17.C 18.A 19.G 20.E 21.D 22.A 23.C 24.B 25.C 26.D 27.B 28.A 29.B 30.D 31.B 32.A 33.A 34.B 35.D 36.THERE 37.CORRECT 38.ARE 39.CORRECT 40.TO 41.IMPORTANT 42.FIND 43.INCLUDING 44.IS 45.THOROUGHLY。
剑桥商务英语阅读全真试题及答案
剑桥商务英语（BEC）中级阅读全真试题及答案BEC中级阅读全真试题READINGQUESTIONS 1-45 PART ONE Questions 1-7Look at the sentences below and the job advertisements on the opposite page.Which job does each sentence 1-7 refer to?For each sentence, mark one letter (A, B, C or D) on your Answer Sheet.You will need to use some of these letters more than once.Example:0 This post involves some secretarial duties.0 A B C D1 You will be responsible for the operation of a computer system.2 You must be able to forecast what people will want to wear.3 You will be able to work with people from many different countries and backgrounds.4 You will have a qualification which covers two subject areas.5 It is necessary to have worked in this sector before.6 You will need to keep in contact with the headquarters of the organization.7 The advertisement emphasises the need to have a suitable approach to important people.ABUSINESS MANAGERYou will be responsible for our global business within specific countries and will have a good understanding of international distribution, possibly based on previous experience, plus the ability to work in markets that are highly varied in their culture. You will be fluent in a second language, be willing to travel extensively, and preferably have a degree.BDEPARTMENT STORE BUYERBased at our head office in London, you will select and order stock from our suppliers in Italy. You will need to predict fashion trends and build a strong relationship with our Italian office. You will have gained your buying experience in women's fashion and will hold a degree in design with a business studies component.CLEGAL SERVICES ADMINISTRATORAs head of the legal office, your work will include managing the office IT network, typing reports, diary maintenance and supervision of another staff member. You will need good organizational skills in order to keep ahead of a varied workload. You will be dealing with senior executives and government officials, so a mature and efficient manner is essential.DREGIONAL LEISURE SITES MANAGERYou will be responsible for budgetary planning, contract negotiations, local marketing and effective administration. You will communicate frequently with our main office using the latest technology. Your experience could be from any business sector but you should enjoy outdoor life and will ideally possess an estate management qualification.PART TWO Questions 8-12·Read the extract below from an article about the coffee industry.·Choose the best sentence from the list on the opposite page to fill each of the gaps.·For each gap 8-12, mark one letter (A-I)on your Answer Sheet.·Do not use any letter more than once.Coffee is worth approximately $50-60bn per annum in terms of world sales. It is a truly international commodity, and today more than 50 countries in the world grow coffee beans. (example) ______I_____. ICO organization helps coffee producers and promotes coffee conumption worldwide.ICO estimates that world production next year will reach 97.5 million bags.11.3 million bags higher than the current year. (8) ____________. As the largest producing country, Brazil is particularly important in the coffee world. In 1994 Brazil was responsible for 25% of world production, Colombia was next with 13.4%, Indonesia had 7.5%, Mexico 4.7%, Guatemala 3.8% and Ethiopia and Vietnam were equal with 3.4%.Coffee is a tough crop, and can be grown in areas where it is difficult or impossible to grow other crops. (9) However, disease is always problem for coffee production, as we can see in some parts of South America at the moment.ICO is active in educating farmers about avoiding disease and dealing with problems when they occur.The distribution chain varies from country to country, explains Pablo Dubois. In most countries the smaller farmers sell their crop to a local trader, who then sells it on to exporters. There are, however, other distribution systems. (10) ____________. Some countries, like Vietnam, have special government marketing organizations for coffee.Coffee prices often vary greatly from one year to the next. In 1997, for example, there was a large rise in the world price, which was immediately felt by the consumer. Rising prices always result in a drop in sales, which will have a bad effect on those developing countries, which are highly dependent on foreign exchange from coffee exports. (11)____________.In the opinion of Pablo Dubois, the biggest problem for his organisation is to create greater consumer awareness of the different varieties of coffee and different ways of preparing it. (12)____________. ICO is therefore concentrating its promotional activities on Russia and China. It is also encouraging environmentally friendly coffee production, and last year's seminar on coffee and the environment created a lot of interest.The future looks bright for the coffee industry. It is estimated that consumption over the next few years will continue to rise steadily. New markets like Eastern Europe and China are expected to develop fast.A. As a result, the membership now represents 94% of all exporters and 60% of all importers.B. In some of these countries, this can amount to as much as 50% of all export earning.C. In North America, most consumers already have above average knowledge of the range available.D. For example, frost and wind are particularly damaging to coffee crops.E. Larger coffee growers, for example, frequently export directly.F. The main reason for this is higher Brazilian output as production recovers from weather damage to crops.G. It is cultivated in mountain regions which can only be reached by animal transport, and in other difficult areas where modern agricultural equipment cannot be used.H. This is because there is a demand for coffee in Germany, and it is also sold in the UK and in the US.I. This make the coffee industry fairly universal, according to Pablo Dubois, Head of the International Coffee Organisation (ICO), based in London.PART THREE Questions 13-20Read the article below about stress management, and answer questions 13-20 on the opposite page.A Lesson In Stress ManagementDemands placed on us at work can often lead to considerable worry and discomfort. There are,however, ways of protecting ourselves from the stress we face at work. We interviewed Jane Collard, a consultant in stress management.1. In Jane Collard's opinion, stress is becoming an increasingly common feature of the workplace. Stress is a highly individual reaction, which varies considerably from person to person, and it is difficult for some employees to avoid it. Indeed, stress is regarded by many as part of the organizational culture of our institutions: it comes with the job. Recent figures indicate that time taken off work because of stress has increased by 500 per cent since the 1950s. Undoubtedly, changes in working conditions have led to greater pressure at work at all levels. With reductions in staffing, workloads for individual employees have increased. In addition, many employees are left worrying about the security of their jobs.2. On the stress management courses that she runs, Jane Collard tries to make the trainees realise that stress in itself is not harmful. Everyone needs a certain level of stress to enable them to feel motivated and to perform effectively. A complete absence of stress can be as damaging as overstress, since it can make people lose interest in their work, and even lead to depression. The difficulties occur when the amount of stress rises above a level which is healthy for a particular individual. If this happens, the effects are very obvious and the trainees are taught to recognize the signs. Stress may be expressed physically, for example through headaches and tiredness, or through emotional problems such as depression. A person suffering from stress may also start to behave differently, and can be difficult to deal with.3. While it may not always be possible to prevent stress, there are a number of ways in which it can be controlled. The first thing that the trainees learn is how to manage their time effectively. This involves, first of all, setting realistic goals for both the short and long term. Once this framework has been established, tasks are then prioritised on a daily basis. The trainees are also reminded that when they are under pressure the less important items should be left, and they should never hesitate to delegate. Everyone is encouraged to look at ways of reducing 'wasted time ', for example by grouping similar tasks together or dealing with items immedkiately.4. Jane feels that one of the most useful features of the course is that it enables trainees to deal with those demands or deadlines that they regard as unreasonable. They are encouraged to avoid being defensive, but at the same time they are advised not to be afraid of saying 'no'. They are asked to give reasons only if necessary. The training helps them to foresee difficult situations or unwanted demands, and they learn how to prepare themselves mentally. Everyone is encouraged not to get stuck in negative thought patterns, where stress can feed a circular sense of helplessness. One solution they discuss is to think of a more encouraging alternative for each negative message. They learn, for example, to remind themselves that nothing terrible happens when a demand is refused or a deadline missed. Life goes on.Questions 13-16For questions 13-16, choose the best title for each numbered paragraph from the list below.For each numbered paragraph 1-4, mark one letter (A-G) on your Answer Sheet.Do not use any letter more than once.13 Paragraph 1 ______ 14 Paragraph 2 ______15 Paragraph 3 ______ 16 Paragraph 4 ______A Higher stress levels among top managersB Coping with stress through a positive attitudeC Time lost at work through sicknessD Causes of increased stress in the work environmentE Explanations for missed deadlinesF stress reduction through better organisationG Typical problems associated with stressQuestions 17-20•Using the information in the text, complete each sentence 17-20 with a phrase A-G from the list below.•For each question 17-20, mark one letter (A-G) on your Answer Sheet.•Do not use any letter more than once.17 Most people agree that the recent increase in stress is due to changes in ____________.18 The trainees are taught that the right level of stress at work is important for good.19 Trainees learn that one way of limiting stress is by deciding upon.20 One of the most important parts of the course is learning how to react to___A levels of performanceB shorter deadlinesC employment practicesD higher levels of sicknessE unfair demandsF successful management structureG practical targetsPART FOUR Questions 21-35·Read the text below about job prospects at the Provincial Bank.·Choose the correct word A, B, C, or, D on the opposite page to fill each gap.·For each question 21-35, mark one letter (A, B, C, or D) on your Answer Sheet. Employment Opportunities for Graduates with the Provincial BankThe Provincial Bank is one of the biggest (example) ____________ institutions in the U.K. With its 1,900 branches and 58,000 employees, it has (21) ____________ a household name. Almost 4,000 of these employees (22) ____________ managerial or executive positions. The bank has an outstanding (23) ____________ of profitability, which has been achieved by introducing innovations at the same time as maintaining leadership of the (24) ____________. The bank's comprehensive training programme concentrates on (25) ____________ the most important skills that graduates need in order to (26) ____________ early management responsibility. Trainees take responsibility for their own continuous self-development through visiting other branches and departments, and by (27)____________ courses in management skills. They also receive training in order to increase their knowledge of the bank's (28) ___________. The bank supports (29)____________ of staff who wish to take professional examinations, and its Graduate Training Scheme is (30)_____________ to the nationally recognized Diploma in Management.Obviously the quality of its mangers is of (31)____________ importance to the bank's performance. It welcomes good graduates in any subject area, (32)____________ they can demonstrate the ability to influence events, and have the potential to (33)____________ both as leaders and as part of a team. Most graduate trainees join the Retail Banking division initially. Those starting on this programme will soon have the (34)____________ to work in other parts of the bank and can (35)____________ a varied and flexible working life.Example:A budgetary B fiscal C financial D economic Example21 A opened B entered C turned D become22 A hold B do C keep D own23 A career B catalogue C record D experience24 A area B trade C record D market25 A making B reaching C developing D heightening26 A present B treat C deal D handle27 A observing B attending C involving D staying28 A services B goods C creations D abilities29 A colleague B members C people D persons30 A qualified B combined C fastened D linked31 A main B vital C necessary D superior32 A therefore B thus C provided D only33 A succeed B realize C gain D overcome34 A choice B chance C likelihood D probability35 A forecast B believe C suppose D expectPART FIVE Section A Questions 36-40Read the text below about a special kind of competition.In most of the lines 36-40 there is one extra word which does not fit. One or two lines, however, are correct.If a line is correct, write CORRECT on your Answer Sheet.If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.Examples:0 The international Youth Skills Olympics is a vocational skills competition in 0 C O R R E C T00 which the young people demonstrate their achievements in a range of areas. 00 T H E36 The competition, which there is held every two years, is organized by the international37 Training Organisation. All U.K. competitors qualify for the team by getting through38 a tough national competition.Their backgrounds are vary from arts to sciences,39 and students to the self-employed. Since they do not know which skill area they40 will be tested in, they must to train for everything before the start of the competition.Section B Questions 41-45Read the text below about market research.In each line 41-45 there is one wrong word.For each line 41-45,write the correct word in CAPITAL LETTERS on your Answer Sheet. Examples:0 Your business will only success if customers like your product 0 S U C C E E D00 or service and are prepared to give you money in exchange about it 00 F O RMarket Research41 Before you start a business, it is importance to undertake market research42 and to assess the results with great care: you need to finding out about your43 potential customers and the state of the market, included your competitors.44 The more detailed your market research are, the more profitable your business45 is likely to be. Carry out your study thorough, and repeat it to ensure your results are reliable.。
最新BEC中级第二辑阅读真题及答案详解
1 the contact between coach and employee not solving all difficulties at work2 the discussion of how certain situations could be better handled if they occur again3 a coach encouraging an employee to apply what has been taught to routine work situations4 coaching providing new interest to individuals who are unhappy in their current positions5 coaching providing a supportive environment to discuss performance6 employees being asked to analyse themselves and practise greater self-awareness7 coaching enabling a company to respond rapidly to a lack of expertise in a certain area CoachingACoaching involves two or more people sitting down together to talk through issues that have come up recently at work, and analysing how they were managed and how they might be dealt with more effectively on subsequent occasions. Coaching thus transfers skills and information from one person to another in an on-the-job situation so that the work experience of the coach is used to advise and guide the individual being coached. It also allows successes and failures to be evaluated in a non-threatening atmosphere.BCoaching means influencing the learner's personal development, for example his or her confidence and ambition. It can take place any time during an individual's career. Coaching is intended to assist individuals to function more effectively, and it is a powerful learning model. It begins where skills-based training ends, and helps individuals to use formally learnt knowledge in day-to-day work and management situations. Individuals being coached are in a demanding situation with their coach, which requires them to consider their own behaviour and question their reasons for doing things.CThe coach professionally assists the career development of another individual, outside the normal manager/subordinate relationship. In theory, the coaching relationship should provide answers to every problem, but in practice it falls short of this. However, it can provide a space for discussion and feedback on topics such as people management and skills, behaviour patterns,confidence-building and time management. Through coaching, an organisation can meet skills shortages, discuss targets and indicate how employees should deal with challenging situations, all at short notice.DEffective coaches are usually those who get satisfaction from the success of others and who give time to the coaching role. Giving people coaching responsibilities can support their development, either by encouraging management potential through small-scale one-to-one assignments, or by providing added job satisfaction to managers who feel they are stuck in their present jobs. A coach is also a confidential adviser, accustomed to developing positive and effective approaches to complex management, organisational and change problems.这篇文章讲的是培训（coaching）的作用。
BEC中级第二辑阅读真题及答案详解
1thecontactbetweencoachandemployeenotsolvingalldifficu l t i e s a t w o r k 2thediscussionofhowcertainsituationscouldbebetterhandle diftheyoccuragain3 acoachencouraginganemployeetoapplywhathasbeentaughttoro utineworksituations4coachingprovidingnewinteresttoindividualswhoareunhappy intheircurrentpositions5coachingprovidingasupportiveenvironmenttodiscussperfor mance6employeesbeingaskedtoanalysethemselvesandpractisegreat erself-awareness7coachingenablingacompanytorespondrapidlytoalackofexper tiseinacertainareaCoachingA Coachinginvolvestwoormorepeoplesittingdowntogethertotal kthroughissuesthathavecomeuprecentlyatwork,andanalysinghowtheyweremanagedandhowth eymightbedealtwithmoreeffectivelyonsubsequentoccasions.Coachingthustransf ersskillsandinformationfromonepersontoanotherinanon-the-jobsituationsothattheworkexpe rienceofthecoachisusedto adviseandguidetheindividualbeingcoached.Italsoallowssuc cessesandfailurestobeevaluatedinanon-threateningatmosphere.BCoachingmeansinfluencingthelearner'spersonaldevelopment ,forexamplehisorherconfidenceandambition.Itcantakeplaceanytimeduringanindividual'sca reer.Coachingisintendedto assistindividualstofunctionmoreeffectively,anditisapowe rfullearningmodel.Itbeginswhereskills-basedtrainingends,andhelpsindividualstouseformal lylearntknowledgeinday-to-day workandmanagementsituations.Individualsbeingcoachedarei nademandingsituationwiththeircoach,whichrequiresthemtoconsidertheirownbehaviour andquestiontheirreasonsfordoingthings.CThecoachprofessionallyassiststhecareerdevelopmentofanot herindividual,outsidethenormalmanager/subordinaterelationship.Intheory,thecoachingrel ationshipshouldprovideanswerstoeveryproblem,butinpracticeitfallsshortofthis.However,it canprovideaspacefordiscussion andfeedbackontopicssuchaspeoplemanagementandskills,beha viourpatterns,confidence-buildingandtimemanagement.Throughcoaching,an organisationcanmeetskillsshortages,discusstargetsandindicatehowemployeesshouldde alwithchallengingsituations,allatshortnotice.D Effectivecoachesareusuallythosewhogetsatisfactionfromth esuccessofothersandwhogivetimetothecoachingrole.Givingpeoplecoachingresponsibilit iescansupporttheirdevelopment, eitherbyencouragingmanagementpotentialthroughsmall-scal eone-to-oneassignments,orby providingaddedjobsatisfactiontomanagerswhofeeltheyarest uckintheirpresentjobs.Acoachisalsoaconfidentialadviser,accustomedtodevelopingpositi veandeffectiveapproachestocomplexmanagement,organisationalandchangeproblems.这篇文章讲的是培训（coaching）的作用。
剑桥商务英语阅读全真试题及答案费下载.doc
剑桥商务英语(BEC)中级阅读全真试题及答案BEC中级阅读全真试题READINGQUESTIONS 1 -45 PART ONE Questions 1 -7Look at the sentences below and the job advertisements on the opposite page.Which job does each sentence 1-7 refer to?For each sentence, mark one letter (A, B, C or D) on your Answer Sheet.You will need to use some of these letters more than once.ExamplerO This post involves some secretarial duties.OABCD1You will be responsible for the operation of a computer system.2You must be able to forecast what people will want to wear.3You will be able to work with people from many different countries and backgrounds.4You will have a qualification which covers two subject areas.5It is necessary to have worked in this sector before.6You will need to keep in contact with the headquarters of the organization.7The advertisement emphasises the need to have a suitable approach to important people.ABUSINESS MANAGERYou will be responsible for our global business within specific countries and will have a good understanding of international distribution, possibly based on previous experience, plus the ability to work in markets that are highly varied in their culture. You will be fluent in a second language, be willing to travel extensively, and preferably have a degree.BDEPARTMENT STORE BUYERBased at our head office in London, you will select and order stock from our suppliers in Italy. You will need to predict fashion trends and build a strong relationship with our Italian office. You will have gained your buying experience in women*s fashion and will hold a degree in design with a business studies component.cLEGAL SERVICES ADMINISTRATORAs head of the legal office, your work will include managing the office IT network, typing reports, diary maintenance and supervision of another staff member. You will need good organizational skills in order to keep ahead of a varied workload. You will be dealing with senior executives and government officials, so a mature and efficient manner is essential.DREGIONAL LEISURE SITES MANAGERYou will be responsible for budgetary planning, contract negotiations, local marketing and effective administration. You will communicate frequently with our main office using the latest technology. Your experience could be from any business sector but you should enjoy outdoor life and will ideally possess an estate management qualification.PART TWO Questions 8-12•Read the extract below from an article about the coffee industry.•Choose the best sentence from the list on the opposite page to fill each of the gaps.•For each gap 8-12, mark one letter (A-I)on your Answer Sheet.•Do not use any letter more than once.Coffee is worth approximately $50-60bn per annum in terms of world sales. It is a truly international commodity, and today more than 50 countries in the world grow coffee beans, (example) I. ICO organization helps coffee producers and promotes coffee conumption worldwide.ICO estimates that world production next year will reach 97.5 million bags. 11.3 million bags higher than the current year. (8). As the largest producing country, Brazil is particularly important in the coffee world. In 1994 Brazil was responsible for 25% of world production, Colombia was next with 13.4%, Indonesia had 7.5%, Mexico 4.7%, Guatemala 3.8% and Ethiopia and Vietnam were equal with 3.4%.Coffee is a tough crop, and can be grown in areas where it is difficult or impossible to grow other crops. (9) However, disease is always problem for coffee production, as we can see in some parts of South America at the moment.ICO is active in educating farmers about avoiding disease and dealing with problems when they occur.The distribution chain varies from country to country, explains Pablo Dubois. In most countries the smaller farmers sell their crop to a local trader, who then sells it on to exporters. There are, however, other distribution systems. (10). Some countries, like Vietnam, have special government marketing organizations for coffee.Coffee prices often vary greatly from one year to the next. In 1997, for example, there was a large rise in the world price, which was immediately felt by the consumer. Rising prices always result in a drop in sales, which will have a bad effect on those developing countries, which are highly dependent on foreign exchange from coffee exports. (11).In the opinion of Pablo Dubois, the biggest problem for his organisation is to create greater consumer awareness of the different varieties of coffee and different ways of preparing it. (12). ICO is therefore concentrating its promotional activities on Russia and China. It is also encouraging environmentally friendly coffee production, and last years seminar on coffee and the environment created a lot of interest.The future looks bright for the coffee industry. It is estimated that consumption over the next few years will continue to rise steadily. New markets like Eastern Europe and China are expected to develop fast.A.As a result, the membership now represents 94% of all exporters and 60% of all importers.B.In some of these countries, this can amount to as much as 50% of all export earning.C.In North America, most consumers already have above average knowledge of the range available.D.For example, frost and wind are particularly damaging to coffee crops.rger coffee growers, for example, frequently export directly.F.The main reason for this is higher Brazilian output as production recovers from weather damage to crops.G.It is cultivated in mountain regions which can only be reached by animal transport, and in other difficult areas where modern agricultural equipment cannot be used.H.This is because there is a demand for coffee in Germany, and it is also sold in the UK and in the us.L This make the coffee industry fairly universal, according to Pablo Dubois, Head of the International Coffee Organisation (ICO), based in London.PART THREE Questions 13-20Read the article below about stress management, and answer questions 13-20 on the opposite page.A Lesson In Stress ManagementDemands placed on us at work can often lead to considerable worry and discomfort. There are, however, ways of protecting ourselves from the stress we face at work. We interviewed JaneCollard, a consulUnt in stress management.1.In Jane Collard's opinion, stress is becoming an increasingly common feature of the workplace. Stress is a highly individual reaction, which varies considerably from person to person, and it is difficult for some employees to avoid it. Indeed, stress is regarded by many as part of the organizational culture of our institutions: it comes with the job. Recent figures indicate that time taken off work because of stress has increased by 500 per cent since the 1950s. Undoubtedly, changes in working conditions have led to greater pressure at work at all levels. With reductions in staffing, workloads for individual employees have increased. In addition, many employees are left worrying about the security of their jobs.2.On the stress management courses that she runs, Jane Collard tries to make the trainees realise that stress in itself is not harmful. Everyone needs a certain level of stress to enable them to feel motivated and to perform effectively. A complete absence of stress can be as damaging as overstress, since it can make people lose interest in their work, and even lead to depression. The difficulties occur when the amount of stress rises above a level which is healthy for a particular individual. If this happens, the effects are very obvious and the trainees are taught to recognize the signs. Stress may be expressed physically, for example through headaches and tiredness, or through emotional problems such as depression. A person suffering from stress may also start to behave differently, and can be difficult to deal with.3.While it may not always be possible to prevent stress, there are a number of ways in which it can be controlled. The first thing that the trainees learn is how to manage their time effectively. This involves, first of all, setting realistic goals for both the short and long term. Once this framework has been established, tasks are then prioritised on a daily basis. The trainees are also reminded that when they are under pressure the less important items should be left, and they should never hesitate to delegate. Everyone is encouraged to look at ways of reducing 'wasted time for example by grouping similar tasks together or dealing with items immedkiately.4.Jane feels that one of the most useful features of the course is that it enables trainees to deal with those demands or deadlines that they regard as unreasonable. They are encouraged to avoid being defensive, but at the same time they are advised not to be afraid of saying 'no'. They are asked to give reasons only if necessary. The training helps them to foresee difficult situations or unwanted demands, and they learn how to prepare themselves mentally. Everyone is encouraged not to get stuck in negative thought patterns, where stress can feed a circular sense of helplessness. One solution they discuss is to think of a more encouraging alternative for each negative message. They learn, for example, to remind themselves that nothing terrible happens when a demand is refused or a deadline missed. Life goes on.Questions 13-16For questions 13-16, choose the best title for each numbered paragraph from the list below.For each numbered paragraph 1-4, mark one letter (A-G) on your Answer Sheet.Do not use any letter more than once.13 Paragraph 1 14 Paragraph 215 Paragraph 3 16 Paragraph 4A Higher stress levels among top managersB Coping with stress through a positive attitudeC Time lost at work through sicknessD Causes of increased stress in the work environmentE Explanations for missed deadlinesF stress reduction through better organisationG Typical problems associated with stress Questions 17-20•Using the information in the text, complete each sentence 17-20 with a phrase A-G from the list below.•For each question 17-20, mark one letter (A-G) on your Answer Sheet., Do not use any letter more than once.17Most people agree that the recent increase in stress is due to changes in.18The trainees are taught that the right level of stress at work is important for good.19Trainees learn that one way of limiting stress is by deciding upon.20One of the most important parts of the course is learning how to react toA levels of performanceB shorter deadlinesC employment practicesD higher levels of sicknessE unfair demandsF successful management structureG practical targetsPART FOUR Questions 21 -35•Read the text below about job prospects at the Provincial Bank.•Choose the correct word A, B, C, or, D on the opposite page to fill each gap.•For each question 21-35, mark one letter (A, B, C, or D) on your Answer Sheet.Employment Opportunities for Graduates with the Provincial BankThe Provincial Bank is one of the biggest (example)institutions in the U.K. With its 1,900 branches and 58,000 employees, it has (21)a household name. Almost 4,000 of these employees (22) managerial or executive positions. The bank has an outstanding (23) of profitability, which has been achieved by introducing innovations at the same time as maintaining leadership of the (24) . The bank's comprehensive training programme concentrates on (25)the most important skills that graduates need in order to (26)early management responsibility. Trainees take responsibility for their own continuous self-development through visiting other branches and departments, and by (27)courses in management skills. They also receive training in order to increase their knowledge of the bank's (28). The bank supports (29)of staff who wish to take professional examinations, and its Graduate Training Scheme is (30)to the nationally recognized Diploma in Management.Obviously the quality of its mangers is of (31)importance to the bank's performance. It welcomes good graduates in any subject area, (32)they can demonstrate the ability to influence events, and have the potential to (33)both as leaders and as part of a team. Most graduate trainees join the Retail Banking division initially. Those starting on this programme will soon have the (34)to work in other parts of the bank and can (35)a varied and flexible working life.Example:A budgetary B fiscal C financial D economic Example21A opened B entered C turned D become22A hold B do C keep D own23A career B catalogue C record D experience24A area B trade C record D market25A making B reaching C developing D heightening26A present B treat C deal D handle27A observing B attending C involving D staying28A services B goods C creations D abilities29A colleague B members C people D persons30A qualified B combined C fastened D linked31A main B vital C necessary D superior32A therefore B thus C provided D only33A succeed B realize C gain D overcome34A choice B chance C likelihood D probability35A forecast B believe C suppose D expectPART FIVE Section A Questions 36-40Read the text below about a special kind of competition.In most of the lines 36-40 there is one extra word which does not fit. One or two lines, however, are correct.If a line is correct, write CORRECT on your Answer Sheet.If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.Examples:0 The international Youth Skills Olympics is a vocational skills competition in 0 C O R REC TOO which the young people demonstrate their achievements in a range of areas. 00TH E36The competition, which there is held every two years, is organized by the international37Training Organisation. AH U.K. competitors qualify for the team by getting through38 a tough national competition.Their backgrounds are vary from arts to sciences,39and students to the self-employed. Since they do not know which skill area they40will be tested in, they must to train for everything before the start of the competition.Section B Questions 41-45Read the text below about market research.In each line 41-45 there is one wrong word.For each line 41-45,write the correct word in CAPITAL LETTERS on your Answer Sheet. Examples:0 Your business will only success if customers like your product 0 S U C C E E DOO or service and are prepared to give you money in exchange about it 00 F O RMarket Research41Before you start a business, it is importance to undertake market research42and to assess the results with great care: you need to finding out about your43potential customers and the state of the market, included your competitors.44The more detailed your market research are, the more profitable your business45 is likely to be. Carry out your study thorough, and repeat it to ensure your results are reliable.。
最新BEC中级第二辑阅读真题及答案详解
1 the contact between coach and employee not solving all difficulties at work2 the discussion of how certain situations could be better handled if they occur again3 a coach encouraging an employee to apply what has been taught to routine work situations4 coaching providing new interest to individuals who are unhappy in their current positions5 coaching providing a supportive environment to discuss performance6 employees being asked to analyse themselves and practise greater self-awareness7 coaching enabling a company to respond rapidly to a lack of expertise in a certain area CoachingACoaching involves two or more people sitting down together to talk through issues that have come up recently at work, and analysing how they were managed and how they might be dealt with more effectively on subsequent occasions. Coaching thus transfers skills and information from one person to another in an on-the-job situation so that the work experience of the coach is used to advise and guide the individual being coached. It also allows successes and failures to be evaluated in a non-threatening atmosphere.BCoaching means influencing the learner's personal development, for example his or her confidence and ambition. It can take place any time during an individual's career. Coaching is intended to assist individuals to function more effectively, and it is a powerful learning model. It begins where skills-based training ends, and helps individuals to use formally learnt knowledge in day-to-day work and management situations. Individuals being coached are in a demanding situation with their coach, which requires them to consider their own behaviour and question their reasons for doing things.CThe coach professionally assists the career development of another individual, outside the normal manager/subordinate relationship. In theory, the coaching relationship should provide answers to every problem, but in practice it falls short of this. However, it can provide a space for discussion and feedback on topics such as people management and skills, behaviour patterns,confidence-building and time management. Through coaching, an organisation can meet skills shortages, discuss targets and indicate how employees should deal with challenging situations, all at short notice.DEffective coaches are usually those who get satisfaction from the success of others and who give time to the coaching role. Giving people coaching responsibilities can support their development, either by encouraging management potential through small-scale one-to-one assignments, or by providing added job satisfaction to managers who feel they are stuck in their present jobs. A coach is also a confidential adviser, accustomed to developing positive and effective approaches to complex management, organisational and change problems.这篇文章讲的是培训（coaching）的作用。
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剑桥商务英语中级(BEC2)阅读全真试题(4)
Example
21 A opened B entered C turned D become
22 A hold B do C keep D own
23 A career B catalogue C record D experience
24 A area B trade C record D market
25 A making B reaching C developing D heightening
26 A present B treat C deal D handle
27 A observing B attending C involving D staying
28 A services B goods C creations D abilities
29 A colleague B members C people D persons
30 A qualified B combined C fastened D linked
31 A main B vital C necessary D superior
32 A therefore B thus C provided D only
33 A succeed B realize C gain D overcome
34 A choice B chance C likelihood D probability
35 A forecast B believe C suppose D expect
PART FIVE
Section A
Questions 36-40
Read the text below about a special kind of competition.
In most of the lines 36-40 there is one extra word which does not fit. One or two lines, however, are correct.
If a line is correct, write CORRECT on your Answer Sheet.
If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.
Examples:
0 The international Youth Skills Olympics is a vocational skills competition in
0 C O R R E C T
00 which the young people demonstrate their achievements in a range of areas.
00 T H E
36 The competition, which there is held every two years, is organized by the international
37 Training Organisation. All U.K. competitors qualify for the team by getting through
38 a tough national competition.Their backgrounds are vary from arts to sciences,
39 and students to the self-employed. Since they do not know which skill area they
40 will be tested in, they must to train for everything before the start of the competition.
Section B
Questions 41-45
Read the text below about market research.
In each line 41-45 there is one wrong word.
For each line 41-45,write the correct word in CAPITAL LETTERS on your Answer Sheet.
Examples:
0 Your business will only success if customers like your product
0 S U C C E E D
00 or service and are prepared to give you money in exchange about it
00 F O R
Market Research
41 Before you start a business, it is importance to undertake market research
42 and to assess the results with great care: you need to finding out about your
43 potential customers and the state of the market, included your competitors.
44 The more detailed your market research are, the more profitable your business
45 is likely to be. Carry out your study thorough, and repeat it to ensure your results
are reliable.。