6 Sigma Management

Agile Relevant capabilities By statistic Long term Probability Problem Manufacturability Customer In search Compulsory
6-Sigma Quality Planning
Relationship of 6 sigma with customer satisfaction
Human Resource Management
To successful implement 6 –sigma, human resource is one of the critical factors. It is utmost important to work out a comprehensive training program before-hand. 6-Sigma Training program
Implementation cont.
Phase 4:improve-involves generating the improvement solutions and fixing problems to prevent from reoccurring so that the required financial and other performance goals are met. Phase 5: control- involves implementing the improved process in a way that ‘hold the gains’. Standards of operation will be documented in systems such as ISO9000 and standards of performance will be established using techniques like SPC. After a ‘running –in’ period, the process capability is calculated again to establish whether the performance gains are being sustained. The cycle is repeated, if further performance shortfalls are identified.
Action Supplier Reasoning Thought Decision making Handling Design Target Organization Training
Response Costs By experience Short term Intuition / impression Phenomenon Functional Company Authorization Costly
Customer service center
1. 2. 3. 4. Customer survey On-time delivery Cycle time Producible
Continuous improvement
1. 2. 3. 4. Quality costs Objectives SQC/SPC/DOE Standards
6 Sigma Management
Run your business with ‘Six Sigma’ Rather than ‘Six Sense’. To be ‘Business Excellence’ Rather than ‘Business as usual’
Six Sigma Enigma
Critical success factors
Business process Re-engineering
Process analysis
Self assessment to the excellence model
Six Sigma implementation
The six sigma breakthrough strategy involves a ‘define-measureanalyze-improve-control’( DMAIC)-> Deming cycle.
2.
3. 4.
Six what ?
• Six sigma is a data- driven methodology that strive for perfection in the entire organization. • It examines variation and root causes of current performance, with a focus not only on the production floor but on all key processes. ( A process controlled to six sigma variation will produce just 3.4 defects per million) • Six sigma is based on a statistical rationale. • Six sigma performance is the goal and equates to 3.4 defects per million process, product or service opportunities. • Focus on reducing variability to achieve the goal.
Six Sigma Performance
-7.5 σ Process shift 1.5 σ +4.5 σ
-3 σ
0 ppm
Short term process ‘width’.
+3 σ
3.4 pБайду номын сангаасm
LSL
D esign tolerance
USL
The excellence implementation model
Comparison of six-sigma Vs traditional problem solving techniques.
Problem Analytical method Management focus on Production capability Tolerances Variant analysis ANOVA Process adjustment Problem solving Analysis Focus on Traditional focus point Assumption Costs and time Experimental & tolerance Maximum tolerance Single factor each time By experience Base on experts Experience Product 6 Sigma focus point Turning point Quality and time Holistic design Root Mean Square Experimental design DOE SPC charts Base on system Data & information Workmanship & process
Strategic goals Benchmarking Mission Strategic product assessment Decide Key process Define strategic opportunities for improvement Process priority Continuous improvement People development Education, training & development Continuous improvement ( process capability)
Why Six Sigma?
1. Standard controlled processes have a three sigma variation ( standard deviation) known as the natural process limit. 3 sigma produce 66807defects/ million. (93.32%.) Controlling processes in the longer term as that they remain on target can prove difficult in many practical situation. This approach focuses on helping organization produce products and services better, faster and cheaper by improving the capability of processes to meet customer requirements. Can identifies and eliminates costs, six sigma can delivers cost cuts whilst retaining or improving value to the customer. G.E has estimated benefits of 8.5 billion pounds during the first five years of implementation.
People
6-SIGMA
1. 2. 3. 4.
Team work Empowerment Training Structure
Customer focus