波士顿咨询公司模板.ppt-56页精选文档
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波士顿咨询公司模板.ppt
Too much information?
Proposed Contact Model
Team Leader
Plant
Remote TE
Customer
CSR
TE CAS
Proposed Organizational Structure VP, National Sales
Business Managers
• Several low value areas consume time • TSE time consumed by activities which could be handled more
efficiently by other resources • No sales growth from current model • Lots of opportunity to leverage other resources, like CAS • Most customers receptive to recommendations that allow us to
GM (%) 37.6 45.3 34.9 40.9 50.5 (9.9) 20.0 40.2
GM ($000) 958 2,400 827 624 641 (15) 138 5,573
GM % of Total 17.2 43.1 14.8 11.2 11.5 (0.3) 2.5 100
Messages are buried in the data
Competitor A
Won + Lost = Net
117
(61) 56)
290
(32) 258)
7
(50) (43)
波士顿咨询ppt样本
Plant
Current Organizational Structure
VP and Director, MWS Division
VP, National Sales
CS Manager (1)
Telemarketing Manager (1)
Zone Managers (5)
CS Managers
Other Segments Segment 1 Segment 2 Segment 3 Segment 4
Total
Starting Base
Client
Won + Lost = Net
60
(98) (38)
198
(56) 142)
6
(52) (46)
25
(81) (56)
153
(29) 124)
Financial Analyst
Team Zone Operations
Leader
Manager
Technical Engineers
Remote Customer Technical Service Engineers Reps
CAS Manager CAS Reps
7
Example
THE 36” LIFTER DOMINATES SALES AND PROFIT
• Several low value areas consume time • TSE time consumed by activities which could be handled more
efficiently by other resources • No sales growth from current model • Lots of opportunity to leverage other resources, like CAS • Most customers receptive to recommendations that allow us to
Current Organizational Structure
VP and Director, MWS Division
VP, National Sales
CS Manager (1)
Telemarketing Manager (1)
Zone Managers (5)
CS Managers
Other Segments Segment 1 Segment 2 Segment 3 Segment 4
Total
Starting Base
Client
Won + Lost = Net
60
(98) (38)
198
(56) 142)
6
(52) (46)
25
(81) (56)
153
(29) 124)
Financial Analyst
Team Zone Operations
Leader
Manager
Technical Engineers
Remote Customer Technical Service Engineers Reps
CAS Manager CAS Reps
7
Example
THE 36” LIFTER DOMINATES SALES AND PROFIT
• Several low value areas consume time • TSE time consumed by activities which could be handled more
efficiently by other resources • No sales growth from current model • Lots of opportunity to leverage other resources, like CAS • Most customers receptive to recommendations that allow us to
波士顿咨询公司模板.ppt-精选文档
3
WHAT PUZZLES YOU OR CHALLENGS YOU THE MOST WHEN WRITING SLIDES?
4
WRITING CLEAR, SUCCINCT, AND INTERESTING SLIDES
Good slides, bad slides How to use slides in a presentation How to choose among words, tables, graphics How to display information on slides effectively
GM % of Total 17.2 43.1 14.8 11.2 11.5 (0.3) 2.5
Total
13,863
100
(1.6)
40.2
5,573
100
Messages are buried in the data
Source: Annual Division Budget
6
Example
THE REDESIGN PROCESS INVOLVES FOUR DISCRETE STAGES
Analysis Extensive customer analysis • Customer service and support requirements Detailed internal diagnostic • Time spent by activity by responsibility • Capacity of the system Findings • Current contact model does not have capacity to serve all customers adequately • Several low value areas consume time • TSE time consumed by activities which could be handled more efficiently by other resources • No sales growth from current model • Lots of opportunity to leverage other resources, like CAS • Most customers receptive to recommendations that allow us to leverage sales force time Analysis: Identify opportunities
咨询公司模板系列-波士顿55页56页PPT
Plant
Current Organizational Structure
Detailed internal diagnostic • Time spent by activity by responsibility • Capacity of the system
• Current contact model does not have capacity to serve all customers adequately
• From choosing the most appropriate slide type – words, tables, graphics
• To writing a slide that is clear and interesting
3
WHAT PUZZLES YOU OR CHALLENGS YOU THE MOST WHEN WRITING SLIDES?
GM (%) 37.6 45.3 34.9 40.9 50.5 (9.9) 20.0 40.2
GM ($000) 958 2,400 827 624 641 (15) 138 5,573
GM % of Total 17.2 43.1 14.8 11.2 11.5 (0.3) 2.5 100
Messages are buried in the data
ES
Assistance
CAS
Technical
TSE
Assistance
Price
Concessions
Expediting
DM
Price Concessions
Expediting
ቤተ መጻሕፍቲ ባይዱ
Customer
Current Organizational Structure
Detailed internal diagnostic • Time spent by activity by responsibility • Capacity of the system
• Current contact model does not have capacity to serve all customers adequately
• From choosing the most appropriate slide type – words, tables, graphics
• To writing a slide that is clear and interesting
3
WHAT PUZZLES YOU OR CHALLENGS YOU THE MOST WHEN WRITING SLIDES?
GM (%) 37.6 45.3 34.9 40.9 50.5 (9.9) 20.0 40.2
GM ($000) 958 2,400 827 624 641 (15) 138 5,573
GM % of Total 17.2 43.1 14.8 11.2 11.5 (0.3) 2.5 100
Messages are buried in the data
ES
Assistance
CAS
Technical
TSE
Assistance
Price
Concessions
Expediting
DM
Price Concessions
Expediting
ቤተ መጻሕፍቲ ባይዱ
Customer
世界知名咨询公司波士顿咨询公司的模板
• Several low value areas consume time • TSE time consumed by activities which could be handled more
efficiently by other resources • No sales growth from current model • Lots of opportunity to leverage other resources, like CAS • Most customers receptive to recommendations that allow us to
5
Example
STRONG GROWTH IN OTHER PRODUCTS OFFSET BY PARTS’ DECLINE
Product Alarm & detection Broad diffusion IR sensors Chloride Bulk chloride Parts Design Total
4
WRITING CLEAR, SUCCINCT, AND INTERESTING SLIDES
Good slides, bad slides How to use slides in a presentation How to choose among words, tables, graphics How to display information on slides effectively
leverage sales force time
Evaluate Alternatives:
Opportunities point to new contact model
efficiently by other resources • No sales growth from current model • Lots of opportunity to leverage other resources, like CAS • Most customers receptive to recommendations that allow us to
5
Example
STRONG GROWTH IN OTHER PRODUCTS OFFSET BY PARTS’ DECLINE
Product Alarm & detection Broad diffusion IR sensors Chloride Bulk chloride Parts Design Total
4
WRITING CLEAR, SUCCINCT, AND INTERESTING SLIDES
Good slides, bad slides How to use slides in a presentation How to choose among words, tables, graphics How to display information on slides effectively
leverage sales force time
Evaluate Alternatives:
Opportunities point to new contact model
咨询公司模板系列波士顿
详细描述
波士顿咨询公司通过对制造业的产业链、技术创新和市场趋 势的研究，为制造业企业提供战略规划、运营优化、供应链 管理和智能制造等方面的咨询服务，推动企业转型升级，提 高生产效率和竞争力。
医疗保健行业案例
总结词
波士顿咨询公司为医疗保健机构提供战略咨询，助力医疗保健行业变革。
详细描述
波士顿咨询公司通过对医疗保健行业的政策环境、市场需求和竞争格局的研究，为医疗机构提供战略 规划、服务模式创新、运营管理和数字化转型等方面的咨询服务，助力医疗保健行业变革，提升患者 就医体验和服务质量。
对行业的价值
创新引领
波士顿咨询公司致力于引领行业创新，通过研究和实践前 沿理论和方法，推动行业的变革和发展。
01
行业规范
作为行业内的领军企业，波士顿咨询公 司积极参与制定行业规范和标准，推动 行业的健康和司拥有广泛的行业资源 和网络，通过资源整合和共享，促进 行业内企业的合作和共赢。
咨询公司模板系列波 士顿
目 录
• 波士顿咨询公司简介 • 波士顿咨询公司的咨询方法 • 波士顿咨询公司的案例研究 • 波士顿咨询公司的价值主张 • 波士顿咨询公司的未来展望
01
波士顿咨询公司简介
公司历史与发展
创立背景
波士顿咨询公司成立于1963年，由布鲁斯·亨德森创立，初衷是为 了提供战略咨询服务给当时的全球商业巨头。
总结词
波士顿咨询公司为金融机构提供战略 咨询，帮助企业提升竞争力。
详细描述
波士顿咨询公司通过对金融行业的深 入了解，为金融机构提供风险管理、 业务优化、组织变革和数字化转型等 方面的咨询服务，帮助企业提升竞争 力，实现可持续发展。
制造业案例
总结词
波士顿咨询公司为制造业企业提供战略咨询，推动企业转型 升级。
波士顿咨询公司通过对制造业的产业链、技术创新和市场趋 势的研究，为制造业企业提供战略规划、运营优化、供应链 管理和智能制造等方面的咨询服务，推动企业转型升级，提 高生产效率和竞争力。
医疗保健行业案例
总结词
波士顿咨询公司为医疗保健机构提供战略咨询，助力医疗保健行业变革。
详细描述
波士顿咨询公司通过对医疗保健行业的政策环境、市场需求和竞争格局的研究，为医疗机构提供战略 规划、服务模式创新、运营管理和数字化转型等方面的咨询服务，助力医疗保健行业变革，提升患者 就医体验和服务质量。
对行业的价值
创新引领
波士顿咨询公司致力于引领行业创新，通过研究和实践前 沿理论和方法，推动行业的变革和发展。
01
行业规范
作为行业内的领军企业，波士顿咨询公 司积极参与制定行业规范和标准，推动 行业的健康和司拥有广泛的行业资源 和网络，通过资源整合和共享，促进 行业内企业的合作和共赢。
咨询公司模板系列波 士顿
目 录
• 波士顿咨询公司简介 • 波士顿咨询公司的咨询方法 • 波士顿咨询公司的案例研究 • 波士顿咨询公司的价值主张 • 波士顿咨询公司的未来展望
01
波士顿咨询公司简介
公司历史与发展
创立背景
波士顿咨询公司成立于1963年，由布鲁斯·亨德森创立，初衷是为 了提供战略咨询服务给当时的全球商业巨头。
总结词
波士顿咨询公司为金融机构提供战略 咨询，帮助企业提升竞争力。
详细描述
波士顿咨询公司通过对金融行业的深 入了解，为金融机构提供风险管理、 业务优化、组织变革和数字化转型等 方面的咨询服务，帮助企业提升竞争 力，实现可持续发展。
制造业案例
总结词
波士顿咨询公司为制造业企业提供战略咨询，推动企业转型 升级。
波士顿咨询的案例分析ppt课件
- Highlights - Amsterdam • Auckland • Boston • Chicago • Dallas • Dusseldorf • Hong Kong • Kuala Lumpur • London • Los Angeles • Madrid • Melbourne •
Milan • Monterrey • Munich • New York • Paris • San Francisco • Seoul • Shanghai • Stockholm • Sydney • Tokyo • Toronto • Zurich • Amsterdam • Auckland • Boston • Chicago • Dallas • Dusseldorf • Hong Kong • Kuala Lumpur • London • Los Angeles • Madrid • Melbourne • Milan • Monterrey • Munich • New York • Paris • San Francisco • Seoul • Shanghai • Stockholm • Sydney • Tokyo • Toronto • Zurich • Amsterdam • Auckland • Boston • Chicago • Dallas • Dusseldorf • Hong Kong • Kuala Lumpur • London • Los Angeles • Madrid • Melbourne • Milan • Monterrey • Munich • New York • Paris • San Francisco • Seoul • Shanghai • Stockholm • Sydney • Tokyo • Toronto • Zurich •
Milan • Monterrey • Munich • New York • Paris • San Francisco • Seoul • Shanghai • Stockholm • Sydney • Tokyo • Toronto • Zurich • Amsterdam • Auckland • Boston • Chicago • Dallas • Dusseldorf • Hong Kong • Kuala Lumpur • London • Los Angeles • Madrid • Melbourne • Milan • Monterrey • Munich • New York • Paris • San Francisco • Seoul • Shanghai • Stockholm • Sydney • Tokyo • Toronto • Zurich • Amsterdam • Auckland • Boston • Chicago • Dallas • Dusseldorf • Hong Kong • Kuala Lumpur • London • Los Angeles • Madrid • Melbourne • Milan • Monterrey • Munich • New York • Paris • San Francisco • Seoul • Shanghai • Stockholm • Sydney • Tokyo • Toronto • Zurich •
波士顿咨询公司模板.ppt-56页文档资料
5
Example
STRONG GROWTH IN OTHER PRODUCTS OFFSET BY PARTS’ DECLINE
Product Alarm & detection Broad diffusion IR sensors Chloride Bulk chloride Parts Design Total
Competitor A
Won + Lost = Net
117
(61) 56)
290
(32) 258)
7
(50) (43)
30
(37) (7)
92
(11) 81)
419
(130) 289)
155
(98) 57)
---
---
---
224
(79) 145)
5
(19) (14)
384
(196) (188)
382
(218) 164)
97
(218) (121)
79
(224) (145)
---
--- ---)
1
(55) (54)
177
(497) (320)
2,836
62 110
22 324
1,137
(104) (29) (69) (72)
(1,087)
(42) 81) (47) 252)
50)
Starting Base
(11) 98)
412
(149) 263)
---
---
---
98
(155) (57)
218
(97) 121)
0
(21) (21)
Example
STRONG GROWTH IN OTHER PRODUCTS OFFSET BY PARTS’ DECLINE
Product Alarm & detection Broad diffusion IR sensors Chloride Bulk chloride Parts Design Total
Competitor A
Won + Lost = Net
117
(61) 56)
290
(32) 258)
7
(50) (43)
30
(37) (7)
92
(11) 81)
419
(130) 289)
155
(98) 57)
---
---
---
224
(79) 145)
5
(19) (14)
384
(196) (188)
382
(218) 164)
97
(218) (121)
79
(224) (145)
---
--- ---)
1
(55) (54)
177
(497) (320)
2,836
62 110
22 324
1,137
(104) (29) (69) (72)
(1,087)
(42) 81) (47) 252)
50)
Starting Base
(11) 98)
412
(149) 263)
---
---
---
98
(155) (57)
218
(97) 121)
0
(21) (21)
波士顿咨询PPT模板
ES
Assistance
CAS
Technical
TSE
Assistance
Price
Concessions
Expediting
DM
Price Concessions
Expediting
Customer
Ordering ASP selling/implementation ISP selling Quoting/cross-referencing Expediting Technical assistance in person Rotational calls Availability
1990 & 1991 Most Often Brand Switchers Within Last Three Years
9
Source: Continuous Tracking from Sample of 29,081; Consulting Analysis
WHAT DO YOU SEE IN A GOOD OR BAD SLIDES?
(11) 98)
412
(149) 263)
---
---
---
98
(155) (57)
218
(97) 121)
0
(21) (21)
316
(273) 43)
102 75 26
312
1,866 1,334
(90) 12) (19) 56) (33) (7) (45) 267)
(677) 657)
Raw data only, no analysis presented to support the conclusion (hypothesis)
波士顿咨询PPT模板.
Plant
Current Organizational Structure
WRITING CLEAR AND INTERESTING SLIDES
2005，Shanghai
THE BOSTON CONSULTING GROUP
1
WRITING CLEAR AND INTERESTING SLIDES
2
TODAY’S OBJECTIVE
To give you the tools to write slides that communicate the results of our work in a way that helps clients understand, accept, and use those results This session will help you through the process of writing slides
4
WRITING CLEAR, SUCCINCT, AND INTERESTING SLIDES
Good slides, bad slides How to use slides in a presentation How to choose among words, tables, graphics How to display information on slides effectively
• From choosing the most appables, graphics
• To writing a slide that is clear and interesting
3
WHAT PUZZLES YOU OR CHALLENGS YOU THE MOST WHEN WRITING SLIDES?
Current Organizational Structure
WRITING CLEAR AND INTERESTING SLIDES
2005，Shanghai
THE BOSTON CONSULTING GROUP
1
WRITING CLEAR AND INTERESTING SLIDES
2
TODAY’S OBJECTIVE
To give you the tools to write slides that communicate the results of our work in a way that helps clients understand, accept, and use those results This session will help you through the process of writing slides
4
WRITING CLEAR, SUCCINCT, AND INTERESTING SLIDES
Good slides, bad slides How to use slides in a presentation How to choose among words, tables, graphics How to display information on slides effectively
• From choosing the most appables, graphics
• To writing a slide that is clear and interesting
3
WHAT PUZZLES YOU OR CHALLENGS YOU THE MOST WHEN WRITING SLIDES?
(完整版)波士顿咨询PPT模板
5
Example
STRONG GROWTH IN OTHER PRODUCTS OFFSET BY PARTS’ DECLINE
Product Alarm & detection Broad diffusion IR sensors Chloride Bulk chloride Parts Design Total
• Several low value areas consume time • TSE time consumed by activities which could be handled more
efficiently by other resources • No sales growth from current model • Lots of opportunity to leverage other resources, like CAS • Most customers receptive to recommendations that allow us to
1991 Sales ($000)
2,551 5,303 2,372 1,524 1,270
152 691 13,863
Sales % of Total
18.3 38.3 17.1 11.0
9.2 1.1 5 100
1987-91 CAGR (Real %) 31.9 10.9 13.8 (28.5) (4.0) (36.2) (2.9) (1.6)
leverage sales force time
Evaluate Alternatives:
Opportunities point to new contact model
Current Contact Model
Example
STRONG GROWTH IN OTHER PRODUCTS OFFSET BY PARTS’ DECLINE
Product Alarm & detection Broad diffusion IR sensors Chloride Bulk chloride Parts Design Total
• Several low value areas consume time • TSE time consumed by activities which could be handled more
efficiently by other resources • No sales growth from current model • Lots of opportunity to leverage other resources, like CAS • Most customers receptive to recommendations that allow us to
1991 Sales ($000)
2,551 5,303 2,372 1,524 1,270
152 691 13,863
Sales % of Total
18.3 38.3 17.1 11.0
9.2 1.1 5 100
1987-91 CAGR (Real %) 31.9 10.9 13.8 (28.5) (4.0) (36.2) (2.9) (1.6)
leverage sales force time
Evaluate Alternatives:
Opportunities point to new contact model
Current Contact Model
波士顿咨询PPT模板
382
(218) 164)
97
(218) (121)
79
(224) (145)
---
--- ---)
1
(55) (54)
177
(497) (320)
2,836
62 110
22 324
1,137
(104) (29) (69) (72)
(1,087)
(42) 81) (47) 252)
50)
Starting Base
WRITING CLEAR AND INTERESTING SLIDES
2005，Shanghai
THE BOSTON CONSULTING GROUP
1
WRITING CLEAR AND INTERESTING SLIDES
2
TODAY’S OBJECTIVE
To give you the tools to write slides that communicate the results of our work in a way that helps clients understand, accept, and use those results This session will help you through the process of writing slides
69 75 34 366
1,721 1,464
(99) (30)
(7) 68)
(31)
3)
(46) 320)
(570) 894)
Starting Base
Competitor B
Won + Lost = Net
91
(68) 23)
波士顿咨询公司模板-PPT资料56页
WRITING CLEAR AND INTERESTING SLIDES
2019，Shanghai
THE BOSTON CONSULTING GROUP
1
WRITING CLEAR AND INTERESTING SLIDES
2
TODAY’S OBJECTIVE
To give you the tools to write slides that communicate the results of our work in a way that helps clients understand, accept, and use those results This session will help you through the process of writing slides
Too much information?
Proposed Contact Model
Team Leader
Plant
Remote TE
Customer
CSR
TE CAS
Proposed Organizational Structure VP, National Sales
Business Managers
Detailed internal diagnostic • Time spent by activity by responsibility • Capacity of the system
• Current contact model does not have capacity to serve all customers adequately
Availability Quoting ISP cross-referencing Ordering Price concessions Expediting
2019，Shanghai
THE BOSTON CONSULTING GROUP
1
WRITING CLEAR AND INTERESTING SLIDES
2
TODAY’S OBJECTIVE
To give you the tools to write slides that communicate the results of our work in a way that helps clients understand, accept, and use those results This session will help you through the process of writing slides
Too much information?
Proposed Contact Model
Team Leader
Plant
Remote TE
Customer
CSR
TE CAS
Proposed Organizational Structure VP, National Sales
Business Managers
Detailed internal diagnostic • Time spent by activity by responsibility • Capacity of the system
• Current contact model does not have capacity to serve all customers adequately
Availability Quoting ISP cross-referencing Ordering Price concessions Expediting
波士顿咨询公司模板
Source: Annual Division Budget
6
Example
THE REDESIGN PROCESS INVOLVES FOUR DISCRETE STAGES
Analysis
Findings
Analysis: Identify opportunities
Extensive customer analysis • Customer service and support requirements
1991 Sales ($000)
2,551 5,303 2,372 1,524 1,270
152 691 13,863
Sales % of Total
18.3 38.3 17.1 11.0
9.2 1.1 5 100
1987-91 CAGR (Real %) 31.9 10.9 13.8 (28.5) (4.0) (36.2) (2.9) (1.6)
ES
Assistance
CAS
Technical
TSE
Assistance
Price
Concessions
Expediting
DM
Price Concessions
Expediting
Customer
Ordering ASP selling/implementation ISP selling Quoting/cross-referencing Expediting Technical assistance in person Rotational calls Availability
WRITING CLEAR AND INTERESTING SLIDES
6
Example
THE REDESIGN PROCESS INVOLVES FOUR DISCRETE STAGES
Analysis
Findings
Analysis: Identify opportunities
Extensive customer analysis • Customer service and support requirements
1991 Sales ($000)
2,551 5,303 2,372 1,524 1,270
152 691 13,863
Sales % of Total
18.3 38.3 17.1 11.0
9.2 1.1 5 100
1987-91 CAGR (Real %) 31.9 10.9 13.8 (28.5) (4.0) (36.2) (2.9) (1.6)
ES
Assistance
CAS
Technical
TSE
Assistance
Price
Concessions
Expediting
DM
Price Concessions
Expediting
Customer
Ordering ASP selling/implementation ISP selling Quoting/cross-referencing Expediting Technical assistance in person Rotational calls Availability
WRITING CLEAR AND INTERESTING SLIDES
波士顿咨询PPT模板
ES
Assistance
CAS
Technical
TSE
Assistance
Price
Concessions
Expediting
DM
Price Concessions
Expediting
Customer
Ordering ASP selling/implementation ISP selling Quoting/cross-referencing Expediting Technical assistance in person Rotational calls Availability
• Several low value areas consume time • TSE time consumed by activities which could be handled more
efficiently by other resources • No sales growth from current model • Lots of opportunity to leverage other resources, like CAS • Most customers receptive to recommendations that allow us to
leverage sales force time
Evaluate Alternatives:
Opportunities point to new contact model
Current Contact Model
Technical Assistance
Technical Assistance
Technical
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GM (%) 37.6 45.3 34.9 40.9 50.5 (9.9) 20.0 40.2
GM ($000) 958 2,400 827 624 641 (15) 138 5,573
GM % of Total 17.2 43.1 14.8 11.2 11.5 (0.3) 2.5 100
Messages are buried in the data
Example
PREMIUM LOW CALORIE SWITCHING OCCURRING WITHIN PREMIUM SEGMENT, NOT NEAR PREMIUM
Halt the Leaks to Competitors
Brand/Segment Total Super Prem.
Product 1 Product 2 Product 3 Other Total PFC Near Prem. Product 1 Product 2 Product 3 Other Total PLC
1991 Sales ($000)
2,551 5,303 2,372 1,524 1,270
152 691 13,863
Sales % of Total
18.3 38.3 17.1 11.0
9.2 1.1 5 100
1987-91 CAGR (Real %) 31.9 10.9 13.8 (28.5) (4.0) (36.2) (2.9) (1.6)
(10) Telemarketing
TSRs
CSRs (65)
(13)
Latrobe Telemarketing
(9)
ES District Managers
(6)
District Managers
(30)
ESs
TSEs (186)
(46)
TSRs (23)
CAS Manager
(1)
CAS Reps (4)
Source: Annual Division Budget
6
Example
THE REDESIGN PROCESS INVOLVES FOUR DISCRETE STAGES
Analysis
Findings
Analysis: Identify opportunities
Extensive customer analysis • Customer service and support requirements
1992 Product Family Profitability
CFROI (%)
12.0
9.7 8.3
Discount Rate 4.66%
Current Dollar G.I. ($M) Revenues ($M)
36”
555 349
10” 96”
19 35 17 19
0.85
0.02
14”
12”
Other Segments Segment 1 Segment 2 Segment 3 Segment 4
Total
Starting Base
Client
Won + Lost = Net
60
(98) (38)
198
(56) 142)
6
(52) (46)
25
(81) (56)
153
(29) 124)
• Several low value areas consume time • TSE time consumed by activities which could be handled more
efficiently by other resources • No sales growth from current model • Lots of opportunity to leverage other resources, like CAS • Most customers receptive to recommendations that allow us to
ES
Assistance
CAS
Technical
TSE
Assistance
Price
Concessions
Expediting
DM
Price Concessions
Expediting
Customer
Ordering ASP selling/implementation ISP selling Quoting/cross-referencing Expediting Technical assistance in person Rotational calls Availability
(11) 98)
412
(149) 263)
---
---
---
98
(155) (57)
218
(97) 121)
0
(21) (21)
316
(273) 43)
102 75 26
312
1,866 1,334
(90) 12) (19) 56) (33) (7) (45) 267)
(677) 657)
Raw data only, no analysis presented to support the conclusion (hypothesis)
leverage sales force time
Evaluate Alternatives:
Opportunities point to new contact model
Current Contact Model
Technical Assistance
Technical Assistance
Technical
Plant
Current Organizational Structure
VP and Director, MWS Division
VP, National Sales
CS Manager (1)
Telemarketing Manager (1)
Zone Managers (5)
CS Managers
4
WRITING CLEAR, SUCCINCT, AND INTERESTING SLIDES
Good slides, bad slides How to use slides in a presentation How to choose among words, tables, graphics How to display information on slides effectively
69 75 34 366
1,721 1,464
(99) (30)
(7) 68)
(31)
3)
(46) 320)
(570) 894)
Starting Base
Competitor B
Won + Lost = Net
91
(68) 23)
267
(19) 248)
5
(82) (77)
31
(37) (6)
109
5
Example
STRONG GROWTH IN OTHER PRODUCTS OFFSET BY PARTS’ DECLINE
Product Alarm & detection Broad diffusion IR sensors Chloride Bulk chloride Parts Design Total
Lifter Bore (Volume)
179
91
60
30
Is the complexity necessary?
Note: Width of bar is proportional to CDGI
*Valuation ROI - 3y median CFROI
8
Sources: LRP; HOLT Value Model
Detailed internal diagnostic • Time spent by activity by responsibility • Capacity of the system
• Current contact model does not have capacity to serve all customers adequately
Good slides are:
Bad slides are:
We will revisit toward the end of the session
10
WRITING CLEAR, SUCCINCT, AND INTERESTING SLIDES
Good slides, bad slides How to use slides in a presentation How to choose among words, tables, graphics How to display information on slides effectively
Too much information?
Proposed Contact Model
Team Leader
Plant
Remote TE
Customer
CSR
TE CAS
Proposed Organizational Structure VP, National Sales
Business Managers
• From choosing the most appropriate slide type – words, tables, graphics