民航客舱服务实用英语 Unit 5(课堂PPT)
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民航客舱服务英语课件unit
little bit 有一点 It’s a little bit cold here. Prepare for 准备 I am preparing for my exam. prefer 喜欢 I prefer tea to coffee. Out of the stock 没有了 Instead 替代的 I offer you a blanket instead.
Have
That’s
all. 就这些(口语短语)
oral practice 4
A：我已经等了15分钟了，怎么回事呢！ B：很抱歉拖延了你的饮料，我可以知道你点 了什么吗？ A：我点了一杯咖啡。 B：是黑咖啡还是白咖啡？ A：白的，不加糖。
Some explanation：
A:我的包不见了。 B：你放在哪里了？放在行李架上或其他什么 地方了吗？ A：我放在座位旁边了。可能掉到地上了，但 我找不到了。 B：不要急，我保证你能找到的。找到了吗？ A：哦，找到了。它就在凳子的下面，多谢了 、
Sentence patterns Hello! Welcome aboard! What ‘s up? What’s happening?
民航客舱服务实用英 语Fra bibliotek刘霞Main idea：
New
words and expressions: Dialogues: Sentence patterns: Act out:
Some explanation：
It’s
time for``` 是· · · 的时间了 We have prepared```我们准备了· · · We have prepared some drinks and desserts for guests. Which would you like? 你喜欢什么啊？
Have
That’s
all. 就这些(口语短语)
oral practice 4
A：我已经等了15分钟了，怎么回事呢！ B：很抱歉拖延了你的饮料，我可以知道你点 了什么吗？ A：我点了一杯咖啡。 B：是黑咖啡还是白咖啡？ A：白的，不加糖。
Some explanation：
A:我的包不见了。 B：你放在哪里了？放在行李架上或其他什么 地方了吗？ A：我放在座位旁边了。可能掉到地上了，但 我找不到了。 B：不要急，我保证你能找到的。找到了吗？ A：哦，找到了。它就在凳子的下面，多谢了 、
Sentence patterns Hello! Welcome aboard! What ‘s up? What’s happening?
民航客舱服务实用英 语Fra bibliotek刘霞Main idea：
New
words and expressions: Dialogues: Sentence patterns: Act out:
Some explanation：
It’s
time for``` 是· · · 的时间了 We have prepared```我们准备了· · · We have prepared some drinks and desserts for guests. Which would you like? 你喜欢什么啊？
航空服务英语口语教程课件Unit 5
团队行李挂牌
易碎挂牌
Model Dialogs
Dialog 1
(C = Clerk P = Passenger) C: Good morning, sir. The free baggage allowance for economy-class tickets is 20 kilos.
Yours is 10 kilos over, so I’m afraid there’ll be an overweight baggage charge. P: Oh, really? How much would that be? C: 200 yuan. P: Okay. C: Oh, but I’m sorry to tell you, today’s flight is full so we cannot accept all your baggage.
I suggest you send it as unaccompanied baggage. P: What do you mean by unaccompanied baggage? C: It means the baggage is shipped as cargo. It will not travel on the same flight with you. P: I see. What’s the rate for that? C: The same as cargo rates. You’d pay much less than the excess baggage charge. P: Okay, send it as cargo then.
New Words and Expressions
Speaking Tasks
易碎挂牌
Model Dialogs
Dialog 1
(C = Clerk P = Passenger) C: Good morning, sir. The free baggage allowance for economy-class tickets is 20 kilos.
Yours is 10 kilos over, so I’m afraid there’ll be an overweight baggage charge. P: Oh, really? How much would that be? C: 200 yuan. P: Okay. C: Oh, but I’m sorry to tell you, today’s flight is full so we cannot accept all your baggage.
I suggest you send it as unaccompanied baggage. P: What do you mean by unaccompanied baggage? C: It means the baggage is shipped as cargo. It will not travel on the same flight with you. P: I see. What’s the rate for that? C: The same as cargo rates. You’d pay much less than the excess baggage charge. P: Okay, send it as cargo then.
New Words and Expressions
Speaking Tasks
《 民航空乘英语》ppt课件
Dialogues in Cabin
Reading and Writing
Short Announcements
1 Listen to the announcements and fill in the blanks.
Ladies and gentlemen, Would you give me your __at_t_en_t_i_o_n__, please?
edema of nearby soft tissues (附近软
bone fracture
a medical condition in which there damage in the continuity of the bone
you
know
what’s in
the first-aid
kit? Look at
the flowing
pictures
and try to
remember
them.
1. triangular bandage 2. safety pin 3. PBT elastic bandage 4. scissors 5. sterile gauze pad 6. tourniquet 7. non-woven medical paper tape 8. alcohol pad/film 9. band-aid 10. medical absorbent cotton swab 11. forcep/tweezer
There is a lady going to give birth1. Should there be any medical personnel2 on board, please _c_o_n_t_a_c_t _ any of our cabin attendants.
《民航英语》PPT课件
.
7
Unit Five Telephone Reservations
• Dialogue • We have flights from Beijing to New York
every Monday, Wednesday and Friday. But the route is pretty well booked these days. • 我们每周一三五都有去纽约的航班，但是近 期该航线订座率很高。
.
5
Unit Five Telephone Reservations
• Useful Expressions
• to reach sb. at 62580000 拨打电话62580000.
• to contact sb. by calling( dialing)62580000
• 拨打62580000电话与某人联系
.
8
Unit Five Telephone Reservations
• Dialogue • What about a Friday flight? We have a few
seats left on Flight CA981 on that day, leaving Beijing at 1:00p.m. • 星期五的航班怎么样？CA981航班还有几个 空位，下午1点离开北京。
.
3
Unit Five Telephone Reservations
• Warming up • III. Reservation information by telephone.
• a. passenger’s name b. departure date • c. destination d. class of service • e. single or return f. repeat the reservation • g. confirming the seat h. passenger’s telephone number.
民航服务英语 教学课件 ppt 作者 叶宁 43222 民航服务英语5
I can： ◇ talk about waiting and boarding. ◇ direct the seat for the passenger.
seat?
CA: It’s OK if the seat is
, sir. (A passenger is blocking the way in the cabin. A stewardess
comes to him. )
CA: Excuse me, sir. Would you mind
aside and allowing the other passengers pass?
CA: Under the overhead licker is the call button. ③___________________________ (如果有需要
我帮助的任何事情), please press it.
民航服务英语
Unit 5 Waiting and Boarding
Part I Dialogue
Complete the dialogue.
CA: Good morning, sir. Welcome aboard.
P1: Good morning.
CA: (To another passenger with a baby) Good morning, Madam. ①
_______________________? (我能看一下您的登机牌吗？) I will show you where the seat is.
communication attitude manner
民航服务英语
Unit 5 Waiting and Boarding
Part III Announcements
seat?
CA: It’s OK if the seat is
, sir. (A passenger is blocking the way in the cabin. A stewardess
comes to him. )
CA: Excuse me, sir. Would you mind
aside and allowing the other passengers pass?
CA: Under the overhead licker is the call button. ③___________________________ (如果有需要
我帮助的任何事情), please press it.
民航服务英语
Unit 5 Waiting and Boarding
Part I Dialogue
Complete the dialogue.
CA: Good morning, sir. Welcome aboard.
P1: Good morning.
CA: (To another passenger with a baby) Good morning, Madam. ①
_______________________? (我能看一下您的登机牌吗？) I will show you where the seat is.
communication attitude manner
民航服务英语
Unit 5 Waiting and Boarding
Part III Announcements
民航客舱服务英语教程课件
The passenger asks for your help.
New words expressions
1. Flight attendant stewardess/steward
2. Purser
chief purser
3. Boarding card/pass
4. Rucksack
旅行用帆布背包
Do you think how to become a qualified flight attendant？
A qualified flight attendant
should be friendly, warm-
hearted, patient, helpful,
optimistic,
industrious,
intelligent, confident, courteous
and careful.
The questions met on board.
1. A passenger can’t find his seat. How would you help him? 2. A passenger wants to siቤተ መጻሕፍቲ ባይዱ together with her friend in 6A.
7. aisle seat window seat
过道座位 窗户座位
Group role-play
After watching the movie, please make up the following dialogues.
1). A man who is sitting in economy class wants to move to the first class or business class as he thinks it’s too noisy and crowed here. A flight attendant comes up to help him.
New words expressions
1. Flight attendant stewardess/steward
2. Purser
chief purser
3. Boarding card/pass
4. Rucksack
旅行用帆布背包
Do you think how to become a qualified flight attendant？
A qualified flight attendant
should be friendly, warm-
hearted, patient, helpful,
optimistic,
industrious,
intelligent, confident, courteous
and careful.
The questions met on board.
1. A passenger can’t find his seat. How would you help him? 2. A passenger wants to siቤተ መጻሕፍቲ ባይዱ together with her friend in 6A.
7. aisle seat window seat
过道座位 窗户座位
Group role-play
After watching the movie, please make up the following dialogues.
1). A man who is sitting in economy class wants to move to the first class or business class as he thinks it’s too noisy and crowed here. A flight attendant comes up to help him.
《民航服务英语》最新版教学课件Unit 5 Security check
Announcements
女士们、先生们：你们好 现在客舱乘务员向您介绍_____ 飞机应急出口位置。 Ladies and gentlemen, our flight attendants will now demonstrate the location of the emergency exits for this ____aircraft. 本架飞机共有___个应急出口，分别位于前部、 后部和中部(及上舱)，请不要随意触动应急出口手柄。 There are emergency exits on this___________ aircraft. They are located in the front, the rear and the middle cabin. They are located in the front, the rear, the middle of the main cabin (and on the upper deck.) Please don’t touch the emergency operating handles unless specifically instructed by our crew members in emergency situations.
senior inspector 高级检验员
customs inspector 海关检查员
prevent
[prɪ'vent] vt. 预防，防止
e.g.You have to do something to prevent their
loss. 你必须做些什么来防止他们的损失。
words
hijacking ['hɑɪdʒækɪŋ] n. 劫持
民航英语课件5-1
民航英语口语教程
王旭娟
Unit Five Telephone Reservations
1. 乘客姓名 2. 出发日期 a. passenger’s name
b. departure date
c. destination d. class of service e. single or return f. repeat the reservation g. confirming the seat h. passenger’s telephone
Unit Five Telephone Reservations
•
•
Useful Expressions
to reach sb. at 62580000 拨打电话62580000.
•
•
to contact sb. by calling( dialing)62580000
拨打62580000电话与某人联系
•
• • • •
订一张下星期五去洛杉矶的票
To reserve a seat on Flight CA981 to… 在去……seat) on Flight…为某人在......航班上订座 departure time(arrival time/take-off time)出发时间（到达时间 /起飞时间） The appointed time( the fixed time) 约定的时间（固定时间）
Unit Five Telephone Reservations
• • Dialogue We have flights from Beijing to New York every Monday, Wednesday and Friday. But the route is pretty well booked these days. • 我们每周一三五都有去纽约的航班，但是近 期该航线订座率很高。
王旭娟
Unit Five Telephone Reservations
1. 乘客姓名 2. 出发日期 a. passenger’s name
b. departure date
c. destination d. class of service e. single or return f. repeat the reservation g. confirming the seat h. passenger’s telephone
Unit Five Telephone Reservations
•
•
Useful Expressions
to reach sb. at 62580000 拨打电话62580000.
•
•
to contact sb. by calling( dialing)62580000
拨打62580000电话与某人联系
•
• • • •
订一张下星期五去洛杉矶的票
To reserve a seat on Flight CA981 to… 在去……seat) on Flight…为某人在......航班上订座 departure time(arrival time/take-off time)出发时间（到达时间 /起飞时间） The appointed time( the fixed time) 约定的时间（固定时间）
Unit Five Telephone Reservations
• • Dialogue We have flights from Beijing to New York every Monday, Wednesday and Friday. But the route is pretty well booked these days. • 我们每周一三五都有去纽约的航班，但是近 期该航线订座率很高。
民航客舱服务实用英语 Unit 5(课堂PPT)
民航客舱服务实用英语
Unit 5 Before Take-off 2 By Rui Zhou
1
Warm-up
1、How many kinds of hand luggage/ baggage may be grouped by air?
2020/7/9 2、Is there any limit to the baggage the passengers carry?
travelling document 旅行证件
valuables 贵重物品
baggage arrangement 排放行李
safety briefing 安全指导
flotation device 漂浮装置
2020/7/9
3
Key words and expressions
Excuse me, can you help me to stow my hand luggage?
谢谢！
Welocme aboard ___. Please make sure that your hand baggage is stored in the overhead locker. Small articles can be put under the seat in front of you. Please keep the aisle clear for others to go through.
light.
如果有需要阅读，请利用您的阅 读灯，开关就在您的扶手上过着座位 上方的服务器上。
谢谢！
If you like to read, please turn on the reading light, and the switch is located in your armrest or on the overhead service panel.
Unit 5 Before Take-off 2 By Rui Zhou
1
Warm-up
1、How many kinds of hand luggage/ baggage may be grouped by air?
2020/7/9 2、Is there any limit to the baggage the passengers carry?
travelling document 旅行证件
valuables 贵重物品
baggage arrangement 排放行李
safety briefing 安全指导
flotation device 漂浮装置
2020/7/9
3
Key words and expressions
Excuse me, can you help me to stow my hand luggage?
谢谢！
Welocme aboard ___. Please make sure that your hand baggage is stored in the overhead locker. Small articles can be put under the seat in front of you. Please keep the aisle clear for others to go through.
light.
如果有需要阅读，请利用您的阅 读灯，开关就在您的扶手上过着座位 上方的服务器上。
谢谢！
If you like to read, please turn on the reading light, and the switch is located in your armrest or on the overhead service panel.
29民航客舱服务英语unit 5PPT课件
15
谢谢大家
荣幸这一路，与你同行
It'S An Honor To Walk With You All The Way
讲师：XXXXXX XX年XX月XX日
16
❖ Can you guess what the cabin attendants say to the
❖ Passengers?
3
实操口语练习一
❖ A：欢迎登机！ ❖ B：谢谢，请 Nhomakorabea我的座位在哪？ ❖ A：请给我您的登机卡。请沿着走道直走，你
的位置是右边中间位置。 ❖ B：谢谢！
B：劳驾，我的包放在哪？你能帮我一下吗？ A：好的，我帮您放到行李架上吧！
民航客舱服务实用英 语
1
Main idea：
❖ New words and expressions: ❖ Dialogues: ❖ Sentence patterns: ❖ Act out:
2
question：
❖ What are the cabin attendants doing in the picture?
4
❖ B：好的，请问厕所在哪？ ❖ A：沿着走道直走，在左边。 ❖ B：好的，能给我一杯水好吗？ ❖ A：好的，您还有其他的要求吗？ ❖ B：没有了，谢谢你。 ❖ A：如果您有其他要求，请不要犹豫呼叫我。
5
口语练习一
A :劳驾，你能帮我放一下我的行李吗？ ❖ B：好的，但恐怕你的行李太大，放不进去。
要我帮你办理托运吗？ ❖ A：好的，你真是太好了。 ❖ B：不客气。
6
Listen to dialogue two there is no space in the compartment for a passenger’s bag
谢谢大家
荣幸这一路，与你同行
It'S An Honor To Walk With You All The Way
讲师：XXXXXX XX年XX月XX日
16
❖ Can you guess what the cabin attendants say to the
❖ Passengers?
3
实操口语练习一
❖ A：欢迎登机！ ❖ B：谢谢，请 Nhomakorabea我的座位在哪？ ❖ A：请给我您的登机卡。请沿着走道直走，你
的位置是右边中间位置。 ❖ B：谢谢！
B：劳驾，我的包放在哪？你能帮我一下吗？ A：好的，我帮您放到行李架上吧！
民航客舱服务实用英 语
1
Main idea：
❖ New words and expressions: ❖ Dialogues: ❖ Sentence patterns: ❖ Act out:
2
question：
❖ What are the cabin attendants doing in the picture?
4
❖ B：好的，请问厕所在哪？ ❖ A：沿着走道直走，在左边。 ❖ B：好的，能给我一杯水好吗？ ❖ A：好的，您还有其他的要求吗？ ❖ B：没有了，谢谢你。 ❖ A：如果您有其他要求，请不要犹豫呼叫我。
5
口语练习一
A :劳驾，你能帮我放一下我的行李吗？ ❖ B：好的，但恐怕你的行李太大，放不进去。
要我帮你办理托运吗？ ❖ A：好的，你真是太好了。 ❖ B：不客气。
6
Listen to dialogue two there is no space in the compartment for a passenger’s bag
民航服务英语听力教学课件u5
Unit 1
4
Part B Listening Task
Unit 1
Exercise Announcement I. Directions: Listen to the conversation and choose the best answer to each of the following questions: 1. Who is probably making the announcement? A. a pilot B. a flight attendant C. a ticket agent D. a ground crew member 2. What is the ultimate destination of the flight? A. Atlanta B. Miami C. Caracas D. Lima
5
Part B Listening Task
3. What change has been announced? A. the flight number B. the gate number C. the arrival time D. the boarding time 4. What are the current weather conditions outside? A. It is raining. B. It cloudy. C. It is hailing. D. It is windy.
1.United Airlines announces the departure of to San Francisco. Passengers are requested to go to immediately where this flight is now boarding.
最新民航客舱服务实用英语 Unit 5
____
Key words and expressions
hang luggage 随身携带的行李
overhead locker 头顶上方的行李架
identification 身份证明
Civil Aviation Administration of China(CAAC) 中国民航总局
seat cushion 坐垫
If there is no room for the baggagew, how to help the passenger?
If the baggage is blocking the exit aisle, how to explain to the passenger?
If a passenger doesn't know how to deal woth her clothes, how to help her?
passenger's jacket. ______________________________________________ ____
A passenger cannot find his briefcase.
Exercises
If the baggage is too big to go into the overhead compartment, how to help the passenger?
____
Key words and expressions
Excuse me, can you help me to stow my hand luggage? May I help you check it up? I do apologize that there is no space in the overhead locker above your seat. May I suggest you stow it under the seat in front of you? It's thoughtful of you to do so. For your safety, would you mind putting it into the overhead compartment? I cannot reach up there. Could you please check if you have any valuables or documents in your pockets? It is blocking the aisle. That had me worried fo_r__a__w___h__i_l_e_.__T__h__a__n_k___y__o__u__f__o_r___y_o__u__r__c__oncern.
Key words and expressions
hang luggage 随身携带的行李
overhead locker 头顶上方的行李架
identification 身份证明
Civil Aviation Administration of China(CAAC) 中国民航总局
seat cushion 坐垫
If there is no room for the baggagew, how to help the passenger?
If the baggage is blocking the exit aisle, how to explain to the passenger?
If a passenger doesn't know how to deal woth her clothes, how to help her?
passenger's jacket. ______________________________________________ ____
A passenger cannot find his briefcase.
Exercises
If the baggage is too big to go into the overhead compartment, how to help the passenger?
____
Key words and expressions
Excuse me, can you help me to stow my hand luggage? May I help you check it up? I do apologize that there is no space in the overhead locker above your seat. May I suggest you stow it under the seat in front of you? It's thoughtful of you to do so. For your safety, would you mind putting it into the overhead compartment? I cannot reach up there. Could you please check if you have any valuables or documents in your pockets? It is blocking the aisle. That had me worried fo_r__a__w___h__i_l_e_.__T__h__a__n_k___y__o__u__f__o_r___y_o__u__r__c__oncern.
unit-5服务ppt课件
B: OK. The ______ will ______ at 9:20 in the morning.
A: What time will we ______? B: Around 11 o’clock.
train car
plane
英语（服务类）（职业模块）
UNIT 5
Words and ExpressionMsaking Arrangements
W o r d s a n d E x p r e s s i o n s 3
show ... around
带⋯参观
make an appointment
约定
hold the line
别挂断
take off
(飞机) 起飞
business dinner
商务晚宴
英语（服务类）（职业模块）
UNIT 5
Reading & Writing Making Arrangements
英语（服务类）（职业模块）
UNIT 5 Making Arrangements
Unit Goals
UNIT 5 Making Arrangements
Learners should be able to
◆ understand the priority for making arrangements ◆ talk about arrangements for business trips ◆ make effective arrangements at work ◆ write a work timetable
Mr Ma. Is he free tomorrow? Jenny: Will you please hold the line for a moment?
A: What time will we ______? B: Around 11 o’clock.
train car
plane
英语（服务类）（职业模块）
UNIT 5
Words and ExpressionMsaking Arrangements
W o r d s a n d E x p r e s s i o n s 3
show ... around
带⋯参观
make an appointment
约定
hold the line
别挂断
take off
(飞机) 起飞
business dinner
商务晚宴
英语（服务类）（职业模块）
UNIT 5
Reading & Writing Making Arrangements
英语（服务类）（职业模块）
UNIT 5 Making Arrangements
Unit Goals
UNIT 5 Making Arrangements
Learners should be able to
◆ understand the priority for making arrangements ◆ talk about arrangements for business trips ◆ make effective arrangements at work ◆ write a work timetable
Mr Ma. Is he free tomorrow? Jenny: Will you please hold the line for a moment?
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It is blocking the aisle.
That had me worried for a while. Thank you for your concern.
2020/7/9
4
Sentence Patterns 句型
Excuse me, Sir.
Madam, I'm sorry to disturb you.
民航客舱服务实用英语
Unit 5 Before Take-off 2 By Rui Zhou
1
Warm-up
1、How many kinds of hand luggage/ baggage may be grouped by air?
2020/7/9 2、Is there any limit to the baggage the passengers carry?
If there is no room for the baggagew, how to help the passenger?
If the baggage is blocking the exit aisle, how to explain to the passenger?
If a passenger doesn't know how to deal woth her clothes, how to help her?
2020/7/9
7
Announcements
排放行李
Baggage Arrangement
女士们、先生们：
Ladies and Gentlemen,
欢迎乘坐___航空班机。请您 确定您随身携带的行李已经放置在头 顶上方的行李架内，小件物品可以放 置在您前方的座椅底下。请保持过道 通畅，方便其他乘客经过。
light.
如果有需要阅读，请利用您的阅 读灯，开关就在您的扶手上过着座位 上方的服务器上。
谢谢！
If you like to read, please turn on the reading light, and the switch is located in your armrest or on the overhead service panel.
Thank you.
2020/7/9
8
Announcements
调暗灯光
Dimming of the Cabin Light
女士们、先生们：
Ladies and Gentlemen,
在飞机起飞前，我们将调暗机舱 Before take-off, we'll dim the cabin
内的灯光。
谢谢！
Welocme aboard ___. Please make sure that your hand baggage is stored in the overhead locker. Small articles can be put under the seat in front of you. Please keep the aisle clear for others to go through.
May I help you check it up?
I do apologize that there is no space in the overhead locker above your seat.
May I suggest you stow it under the seat in front of you?
Sir, I'm sorry to interrupt you.
Look over here!
Look out!
Attention, please.
2020/7/I9 appreciate...
5
Dialogues
A passenger puts her
baggage on an
3
emergency exit.
passenger's jacket.
5 A passenger puts his hand luggage in the aisle.
A passenger cannot 6 find his briefcase.
6
Exercises
If the baggage is too big to go into the overhead compartment, how to help the passenger?
A passenger's baggage is too big
to go into the compartment.
1
There is no space in the compartment
2
for a passenger's bag.
2020/7/9
A cabin attendant is
4
helping to hang up a
travelling document 旅行证件
valuables 贵重物品
baggage arrangement 排放行李
safety briefing 安全指导
flotation device 漂浮装置
2020/7/9
3
Key words and expressions
Excuse me, can you help me to stow my hand luggage?
2
Key words and expressions
hang luggage 随身携带的行李
overhead locker 头顶上方的行李架
identification 身份证明
Civil Aviation Administration of China(CAAC) 中国民航总局
seat cushion 坐垫
It's thoughtful of you to do so.
For your safety, would you mind putting it into the overhead compartment?
I cannot reach up there.
Could you please check if you have any valuables or documents in your pockets?