民航客舱服务实用英语 Unit 5(课堂PPT)
合集下载
《 民航空乘英语》ppt课件
you
know
what’s in
the first-aid
kit? Look at
Βιβλιοθήκη Baidu
the flowing
pictures
and try to
remember
them.
1. triangular bandage 2. safety pin 3. PBT elastic bandage 4. scissors 5. sterile gauze pad 6. tourniquet 7. non-woven medical paper tape 8. alcohol pad/film 9. band-aid 10. medical absorbent cotton swab 11. forcep/tweezer
Unit 5 Special Passengers Service
9
Ladies and gentlemen, May I have your attention, please? There is a passenger has an appendicitis3. If
there is a _d_o_c_t_o_r_ on board, please make you known to a member of the cabin attendants _i_m_m__e_d_ia_t_e_ly___ by _p_r_e_s_si_n_g__ your call bell.
民航服务英语 教学课件 ppt 作者 叶宁 43222 民航服务英语5
I can： ◇ talk about waiting and boarding. ◇ direct the seat for the passenger.
continent commercial particularly profitability consecutive
Exercise 2 Match the following words or terms with the Chinese expressions.
Emirates Dubai Global Workforce Middle East
seat?
CA: It’s OK if the seat is
, sir. (A passenger is blocking the way in the cabin. A stewardess
comes to him. )
CA: Excuse me, sir. Would you mind
aside and allowing the other passengers pass?
P2: Oh, sorry.
民航服务英语
Unit 5 Waiting and Boarding
Part II Reading
Exercise 1 Read the passage and answer the questions. 1. According to the passage, what are the tasks of these cabin attendants? 2. Do they need first aid knowledge? Why? 3. Besides waitresses, what other roles do they play? Exercise 2 Group discussion. What can we learn about the cabin attendants qualifications from the passage? Please write down the key qualifications.
continent commercial particularly profitability consecutive
Exercise 2 Match the following words or terms with the Chinese expressions.
Emirates Dubai Global Workforce Middle East
seat?
CA: It’s OK if the seat is
, sir. (A passenger is blocking the way in the cabin. A stewardess
comes to him. )
CA: Excuse me, sir. Would you mind
aside and allowing the other passengers pass?
P2: Oh, sorry.
民航服务英语
Unit 5 Waiting and Boarding
Part II Reading
Exercise 1 Read the passage and answer the questions. 1. According to the passage, what are the tasks of these cabin attendants? 2. Do they need first aid knowledge? Why? 3. Besides waitresses, what other roles do they play? Exercise 2 Group discussion. What can we learn about the cabin attendants qualifications from the passage? Please write down the key qualifications.
《民航服务英语》最新版教学课件Unit 5 Security check
Currency detector 验钞机
error detector [仪] 误差检测器 ;
words
discard
[dɪ'skɑːd]
vt. 抛弃；放弃；
e.g.Will you promise not to discard me if I
tell you the truth?
e.g.We should discard old beliefs.
Task B Keys to Listening
1. put your carry-on baggage on this belt 2. lighter 3. computer 4. go through the detector door 5. items on the tray and go for your flight
Two
1.form a line and go through the gate 2.you are not allowed to pass through the gate 3.take off your shoes and put them on the tray 4.take out your lighter , phones, and computers 5.carry-on baggage on the belt
explosives [ɪk'spləʊsɪv] n. 爆炸物
《民航英语口语》第五章-Cabin-service
择部分 —Do you like apples or pears? —I like pears.
特殊选择疑问句
结构：特殊疑问句＋A or B
—Which do you like better, tea or coffee?
—I like coffee.
Chapter Five
Cabin Service 客舱服务
CONTENTS PAGE 目录页
Unit 2 In-flight Meal Service
01
Warm-up
02
Practical Dialogue
03
Practical Practice
04
Further Reading
TRANSITION PAGE 过渡页
01
Warm-up
02
Practical Dialogue
基 —Are you going to stay in Canada?
本 —Yes, I am./No, I’m not.
结 构
➢ 2. 助动词（情态动词）＋主语＋谓语（动词原形）＋其他
—Do you live in NewYork?
—Yes, I do./ No, I don’t.
使用过程中，需要注意的是问句和答句在人称、数和时态上的一致。
some hot tea. B: Would you like English tea or Chinese tea? A: I prefer Chinese tea. B: Please wait a moment. I will get it for you as soon as possible. A: Thanks.
特殊选择疑问句
结构：特殊疑问句＋A or B
—Which do you like better, tea or coffee?
—I like coffee.
Chapter Five
Cabin Service 客舱服务
CONTENTS PAGE 目录页
Unit 2 In-flight Meal Service
01
Warm-up
02
Practical Dialogue
03
Practical Practice
04
Further Reading
TRANSITION PAGE 过渡页
01
Warm-up
02
Practical Dialogue
基 —Are you going to stay in Canada?
本 —Yes, I am./No, I’m not.
结 构
➢ 2. 助动词（情态动词）＋主语＋谓语（动词原形）＋其他
—Do you live in NewYork?
—Yes, I do./ No, I don’t.
使用过程中，需要注意的是问句和答句在人称、数和时态上的一致。
some hot tea. B: Would you like English tea or Chinese tea? A: I prefer Chinese tea. B: Please wait a moment. I will get it for you as soon as possible. A: Thanks.
民航客舱服务英语教程课件
Unit 7 Emergency Procedures
Contents
Unit 8 In-flight entertainment Unit 9 Duty Free Sales Unit 10 Transfer service Unit 11 Customs, Immigration and Quarantine
Unit 12 Pre-arrival and after arrival
Unit 1
Preparation for the Flight
Introduction to Cabin Services
Questions:
➢Have you ever been taken an airplane? ➢How do you think about the job as a flight attendant?
1. Ensure all the crewmembers are presented for briefing on time and properly dressed.
2. Complete crew member introductions. 3. Assign crew work position. 4. Gather information from crew members in preparation for
Introduction to Cabin Services
Contents
Unit 8 In-flight entertainment Unit 9 Duty Free Sales Unit 10 Transfer service Unit 11 Customs, Immigration and Quarantine
Unit 12 Pre-arrival and after arrival
Unit 1
Preparation for the Flight
Introduction to Cabin Services
Questions:
➢Have you ever been taken an airplane? ➢How do you think about the job as a flight attendant?
1. Ensure all the crewmembers are presented for briefing on time and properly dressed.
2. Complete crew member introductions. 3. Assign crew work position. 4. Gather information from crew members in preparation for
Introduction to Cabin Services
民航客舱服务实用英语 Unit 5(课堂PPT)
2020/7/9
7
Announcements
排放行李
Baggage Arrangement
女士们、先生们：
Ladies and Gentlemen,
欢迎乘坐___航空班机。请您 确定您随身携带的行李已经放置在头 顶上方的行李架内，小件物品可以放 置在您前方的座椅底下。请保持过道 通畅，方便其他乘客经过。
May I help you check it up?
I do apologize that there is no space in the overhead locker above your seat.
May I suggest you stow it under the seat in front of you?
passenger's jacket.
5 A passenger puts his hand luggage in the aisle.
A passenger cannot 6 find his briefcase.
6
Exercises
If the baggage is too big to go into the overhead compartment, how to help the passenger?
2
Key words and expressions
《民航英语》PPT课件
Unit Five Telephone Reservations
• Dialogue
• I’m sorry , I didn’t catch your family name? • 对不起，我不知道你的姓的拼写。
Unit Five Telephone Reservations
• Dialogue
flight to New York, leaving Beijing next Wednesday, August the 4th. • 我想预定去纽约的航班，8月4日（下周三） 离开北京。
Unit Five Telephone Reservations
• Dialogue • We have flights from Beijing to New
班上订个座 • To book sb.(a seat) on Flight…为某人在......航班上订座 • departure time(arrival time/take-off time)出发时间（到
达时间/起飞时间） • The appointed time( the fixed time) 约定的时间（固定时
completely reserved/ No seats are available.) • 座位已订满 • The flight is full. 航班已满。
Unit Five Telephone Reservations
民航客舱服务实用英语 Unit
Dialogues
A passenger puts her
baggage on an
3
emergency exit.
A passenger's baggage is too
big to go into the
1
compartment.
There is no space in the
2
compartment for a
Welocme aboard ___. Please make sure that your hand baggage is stored in the overhead locker. Small articles can be put under the seat in front of you. Please keep the aisle clear for others to go through.
If the baggage is blocking the exit aisle, how to explain to the passenger?
If a passenger doesn't know how to deal woth her clothes, how to help her?
Key words and expressions
hang luggage 随身携带的行李 overhead locker 头顶上方的行李架 identification 身份证明 Civil Aviation Administration of China(CAAC) 中国民航总局 seat cushion 坐垫 travelling document 旅行证件 valuables 贵重物品 baggage arrangement 排放行李 safety briefing 安全指导 flotation device 漂浮装置
29民航客舱服务英语unit 5PPT课件
4
❖ B：好的，请问厕所在哪？ ❖ A：沿着走道直走，在左边。 ❖ B：好的，能给我一杯水好吗？ ❖ A：好的，您还有其他的要求吗？ ❖ B：没有了，谢谢你。 ❖ A：如果您有其他要求，请不要犹豫呼叫我。
5
口语练习一
A :劳驾，你能帮我放一下我的行李吗？ ❖ B：好的，但恐怕你的行李太大，放不进去。
8
Dialogue four
A：先生，我可以帮你挂起你的上衣吗？ ❖ B：你能确认下衣服里有贵重物品和旅行文件
吗？能让我看看你的登机卡吗？ ❖ 好的。
9
Dialogue five a passenger wants to take another seat
❖ A :劳驾，你能把的行李放到行李架上吗？你的 行李堵在了走道上。
要我帮你办理托运吗？ ❖ A：好的，你真是太好了。 ❖ B：不客气。
6
Listen to dialogue two there is no space in the compartment for a passenger’s bag
❖ A：我有什么能为您服务的吗？ ❖ B：是的，我不能把我的包放进行李架上了。 ❖ A：很抱歉行李架的空间不够大。 ❖ B：我想行李离得近点。 ❖ A：我很理解您的想法，您可以把行李房在座
❖ B：非常抱歉，但我够不到行李架。 ❖ A：让我帮助你好吗？ ❖ B：好的，谢谢！
❖ B：好的，请问厕所在哪？ ❖ A：沿着走道直走，在左边。 ❖ B：好的，能给我一杯水好吗？ ❖ A：好的，您还有其他的要求吗？ ❖ B：没有了，谢谢你。 ❖ A：如果您有其他要求，请不要犹豫呼叫我。
5
口语练习一
A :劳驾，你能帮我放一下我的行李吗？ ❖ B：好的，但恐怕你的行李太大，放不进去。
8
Dialogue four
A：先生，我可以帮你挂起你的上衣吗？ ❖ B：你能确认下衣服里有贵重物品和旅行文件
吗？能让我看看你的登机卡吗？ ❖ 好的。
9
Dialogue five a passenger wants to take another seat
❖ A :劳驾，你能把的行李放到行李架上吗？你的 行李堵在了走道上。
要我帮你办理托运吗？ ❖ A：好的，你真是太好了。 ❖ B：不客气。
6
Listen to dialogue two there is no space in the compartment for a passenger’s bag
❖ A：我有什么能为您服务的吗？ ❖ B：是的，我不能把我的包放进行李架上了。 ❖ A：很抱歉行李架的空间不够大。 ❖ B：我想行李离得近点。 ❖ A：我很理解您的想法，您可以把行李房在座
❖ B：非常抱歉，但我够不到行李架。 ❖ A：让我帮助你好吗？ ❖ B：好的，谢谢！
《 民航空乘英语》5
CA1: Li Mei, can you push your trolley5 back to the galley6 as quicklystoaswyeodu can and get it _______ away
securely? CA2: Yes… but those people in row 18 haven’t sat down yet… CA1: What arfeasthteeny doing still standing around! OK, I’ll deal with7 that. (pause) Excuse me, can you sit
down and _______ your seat belts, please? M: This man’s been hurt. He’s bleeding.
Unit Special Passengers
Ⅰ. Listen to the dialogues and fill in the blanks.
passengers with infants
pregnant passengers
Unit Special Passengers
unaccompanied children disabled passengers who need as Unit Special Passengers
elderly
securely? CA2: Yes… but those people in row 18 haven’t sat down yet… CA1: What arfeasthteeny doing still standing around! OK, I’ll deal with7 that. (pause) Excuse me, can you sit
down and _______ your seat belts, please? M: This man’s been hurt. He’s bleeding.
Unit Special Passengers
Ⅰ. Listen to the dialogues and fill in the blanks.
passengers with infants
pregnant passengers
Unit Special Passengers
unaccompanied children disabled passengers who need as Unit Special Passengers
elderly
民航服务英语听力教学课件u5
Unit 1
Unit 5 Departure
1
Part A Micro-Listening
Unit 1
Numbers Flight Numbers
I. Directions: You will hear five airport announcements. Pay attention to the flight and gate numbers while listening. Fill in the blanks with what you hear.
5.Midwestern Airlines
from Milwaukee now boarding at .
2
Part A Micro-Listening
II. Directions: Listen to the dialogue twice and supply the missing words.
11
C. RMB 50.
Part C Additional Listening
Unit 1
2.Why did the passenger have to pay for one of his boxes? A.Because the big one is over the length limited. B.Because the baggage are overweight too much. C.Because his ticket is for economy-class. D.Because the free baggage allowance for each economy-class passenger is only one piece. 3.What’s the length limitation? A. The sum of the length, width and height of each must not exceed 158 cm, but the sum of the length, width and height of the two pieces must not exceed 273 cm. B. The sum of the length, width and height of each must not exceed 185 cm, but the sum of the length, width and height of the two pieces must not exceed 253 cm. C. The sum of the length, width and height of each must not exceed 175 cm, but the sum of the length, width and height of the two pieces must not exceed 237 cm. D. The sum of the length, width and height of each must not exceed 158 cm, but the sum of the length, width and height of the two pieces must not exceed 283 cm.
Unit 5 Departure
1
Part A Micro-Listening
Unit 1
Numbers Flight Numbers
I. Directions: You will hear five airport announcements. Pay attention to the flight and gate numbers while listening. Fill in the blanks with what you hear.
5.Midwestern Airlines
from Milwaukee now boarding at .
2
Part A Micro-Listening
II. Directions: Listen to the dialogue twice and supply the missing words.
11
C. RMB 50.
Part C Additional Listening
Unit 1
2.Why did the passenger have to pay for one of his boxes? A.Because the big one is over the length limited. B.Because the baggage are overweight too much. C.Because his ticket is for economy-class. D.Because the free baggage allowance for each economy-class passenger is only one piece. 3.What’s the length limitation? A. The sum of the length, width and height of each must not exceed 158 cm, but the sum of the length, width and height of the two pieces must not exceed 273 cm. B. The sum of the length, width and height of each must not exceed 185 cm, but the sum of the length, width and height of the two pieces must not exceed 253 cm. C. The sum of the length, width and height of each must not exceed 175 cm, but the sum of the length, width and height of the two pieces must not exceed 237 cm. D. The sum of the length, width and height of each must not exceed 158 cm, but the sum of the length, width and height of the two pieces must not exceed 283 cm.
《民航服务英语》课件
根据服务对象和服务内容的不同， 民航服务可以分为多个不同的类 别。由于服务对象和服务环境的 特殊性，民航服务具有多样性和 灵活性，并且需要高度专业化的 技能和素质。
随着民航业Fra Baidu bibliotek蓬勃发展，民航服 务越来越受到重视。民航服务的 提高可以促进民航业的良性发展， 提升旅客的满意度和忠诚度，同 时也可以为旅游业和其他相关产 业的发展提供支持。
《民航服务英语》PPT课 件
本课程将带你了解民航服务的各个部分。你将会学习到不同服务的基本流程， 服务对象和服务内容。通过本课程，你将更好地了解民航服务领域和未来的 发展。
民航服务介绍
定义和概述
分类和特点
重要性和发展前景
民航服务是指在航空运输过程中 提供的各种服务，包括机场服务、 航班服务、客舱服务、行李服务 和安全服务等。
机场服务
准备和流程
机场服务包括航站楼服务和 机场外围服务两部分。航站 楼服务主要包括登机手续、 安检和登机口服务等；机场 外围服务包括机场巴士、停 车场和货物运输等。
基本流程和程序
登机手续一般需要在指定位 置办理，包括值机、验票、 安检等。在登机口服务期间， 旅客需要等候指示并按照要 求逐一登机。机场巴士、停 车场和货物运输的服务内容 也不同。
随着科技的不断发展，民航服务的未来将会 更加智能化和个性化。更加高效快捷的服务 将会得到更多的应用，让人们旅行更加方便 和舒适。
unit-5服务ppt课件
W
o
r
d
s
a
n
d
E
x
p
r
e
s
s
i
o
来自百度文库
n
s
5
assistant
/E5sIstnt/
n.
think
unimportant
/7QnIm5pC:tnt/
arrange
/E5reIndV/
kindergarten
/5kIndE^B:tn/
adv. v. n. v. adj. v. n.
有效地 列出 任务 完成 不重要的 安排 幼儿园
英语（服务类）（职业模块）
UNIT 5
Words and ExpressionMsaking Arrangements
Unit 5
Making Arrangements
ppt课件.
1
Contents
Unit Goals Lead-in
Listening & Speaking Reading & Writing Language in Use Unit Task Extended Activities Fun Time
teaching my students many different things. I teach them how to play fun games, tell them interesting stories, how to sing nice songs, how to draw beautiful pictures and even how to write some simple words. Hi, I am Linda. I work as an office assistant in a computer company. Each day before I start to work, I think about all the things I have to do during the day. Then I list them on a piece of paper and paste it on my desk. I concentrate on each task and I finish them on time. I follow these rules every day and I have made a lot of progress in my work.
《民航空乘英语》课件
Aircraft Facilities
Identify various signs on the aircraft, such as seat belt signs, no smoking signs, emergency exit signs, etc., and understand their meanings and functions.
Radio communication: Properly use radio equipment to communicate with ground control, other aircraft, or ground personnel
CATALOGUE
目录
Practical Application of Civil Aviation Flight Attendant EnglishCase Analysis of Civil Aviation Flight Attendant English
Introduction to English for Civil Aviation Flight Attendants
Understand the emergency response measures and procedures, including emergency response to emergencies such as fires, mechanical failures, hijackings, and passenger comfort work.
Identify various signs on the aircraft, such as seat belt signs, no smoking signs, emergency exit signs, etc., and understand their meanings and functions.
Radio communication: Properly use radio equipment to communicate with ground control, other aircraft, or ground personnel
CATALOGUE
目录
Practical Application of Civil Aviation Flight Attendant EnglishCase Analysis of Civil Aviation Flight Attendant English
Introduction to English for Civil Aviation Flight Attendants
Understand the emergency response measures and procedures, including emergency response to emergencies such as fires, mechanical failures, hijackings, and passenger comfort work.
《民航服务英语》课件
PPT courseware for Civil Aviation Service English
目录
contents
Overview of Civil Aviation ServicesBasic knowledge of civil aviation service EnglishThe Application of English in Civil Aviation Service ProcessesCase Analysis of Civil Aviation Service English
such as Boeing, Airbus, helicopters, etc.
Aircraft type vocabulary
such as departure time, landing time, delay, etc.
Flight information vocabulary
such as airspace, route, altitude, etc.
Polite language
Summary
Using polite language during airport reception and security checks can improve service quality and enhance passenger satisfaction. Service personnel should use expressions of respect, gratitude, and apology to demonstrate a professional and friendly attitude.
目录
contents
Overview of Civil Aviation ServicesBasic knowledge of civil aviation service EnglishThe Application of English in Civil Aviation Service ProcessesCase Analysis of Civil Aviation Service English
such as Boeing, Airbus, helicopters, etc.
Aircraft type vocabulary
such as departure time, landing time, delay, etc.
Flight information vocabulary
such as airspace, route, altitude, etc.
Polite language
Summary
Using polite language during airport reception and security checks can improve service quality and enhance passenger satisfaction. Service personnel should use expressions of respect, gratitude, and apology to demonstrate a professional and friendly attitude.
相关主题
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
It's thoughtful of you to do so.
For your safety, would you mind putting it into the overhead compartment?
I cannot reach up there.
Could you please check if you have any valuables or documents in your pockets?
2
Key words and expressions
hang luggage 随身携带的行李
overhead locker 头顶上方的行李架
identification 身份证明
Civil Aviation Administration of China(CAAC) 中国民航总局
seat cushion 坐垫
If there is no room for the baggagew, how to help the passenger?
If the baggage is blocking the exit aisle, how to explain to the passenger?
If a passenger doesn't know how to deal woth her clothes, how to help her?
2020/7/9
7
Announcements
排放行李
Baggage Arrangement
女士们、先生们：
Ladies and Gentlemen,
欢迎乘坐___航空班机。请您 确定您随身携带的行李已经放置在头 顶上方的行李架内，小件物品可以放 置在您前方的座椅底下。请保持过道 通畅，方便其他乘客经过。
May I help you check it up?
I do apologize that there is no space in the overhead locker above your seat.
May I suggest you stow it under the seat in front of you?
Sir, I'm sorry to interrupt you.
Look over here!
Look out!
Attention, please.
2020/7/I9 appreciate...
5
Dialogues
A passenger puts her
baggage on an
3
emergency exit.
A passenger's baggage is too big
to go into the compartment.
1
There is no space in the compartment
2
for a passenger's bag.
2020/7/9
A cabin attendant is
4
helping to hang up a
It is blocking the aisle.
That had me worried for a while. Thank you for your concern.
2020/7/9
4
Sentence Patterns 句型
Excuse me, Sir.
Madam, I'm sorry to disturb you.
travelling document 旅行证件
valuables 贵重物品
baggage arrangement 排放行李
safety briefing 安全指导
flotation device 漂浮装置
2020/7/9
3
Key words and expressions
Excuse me, can you help me to stow my hand luggage?
Thank you.
2020/7/9
8
Announcements
调暗灯光
Dimming of the Cabin Light
女士们、先生们：
Ladies and Gentlemen,
在飞机起飞前，我们将调暗机舱 Before take-off, we'll dim the cabin
内的灯光。
light.
如果有需要阅读，请利用您的阅 读灯，开关就在您的扶手上过着座位 上方的服务器上。
谢谢！
If you like to read, please turn on the reading light, and the switch is located in your armrest or on the overhead service panel.
passenger's jacket.
பைடு நூலகம்
5 A passenger puts his hand luggage in the aisle.
A passenger cannot 6 find his briefcase.
6
Exercises
If the baggage is too big to go into the overhead compartment, how to help the passenger?
民航客舱服务实用英语
Unit 5 Before Take-off 2 By Rui Zhou
1
Warm-up
1、How many kinds of hand luggage/ baggage may be grouped by air?
2020/7/9 2、Is there any limit to the baggage the passengers carry?
谢谢！
Welocme aboard ___. Please make sure that your hand baggage is stored in the overhead locker. Small articles can be put under the seat in front of you. Please keep the aisle clear for others to go through.