QC七大手法
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QC七大手法
Otto Chen 陈奕鸣 F3物料品保部 F3物料品保部物料品保部-QCMC
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目录
一、概述 二、数据与图表 三、查检表【Check List】 四、散布图【Scatter Diagram】 五、层别法【Stratification】 六、直方图【Histogram】 七、柏拉图【Pareto Diagram】 八、特性要因图【Characteristic Diagram】 九、管制图【Control Chart】 十、案例分享
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Quanta Quality Policy 广达品质方针
品质第一
技术领先
客户至上
实现绿色 企业
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Quality Attitudes 应有的品质态度
Defects Can be Prevented
• 任何缺点都是可以预防的
Operators are Capable
• 操作员具有相当的能力
Workers Can be Trusted
• 工作者是值得信赖的
100% Defect-free Parts 零缺点
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Perfect Parts Every Time 零缺点 = 每一次都做好
1. Total Perfection must be our Goal 目标 - 朝完美迈进 2. Quality Improvements need not be more expensive 改善品质并不会增加成本
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Quality Concept
Problems with Inspection 检验的缺点
. . . . . . . . After the fact Even 100% won＇t Find All Defects Some Bad Parts Reach Customer Adversarial Big Brother Situation Abdication of Operator Responsibility Reactive, Not Proactive Controls don＇t Improve Process Adds Time and Cost to Process 事后 不能100%保证 漏网之鱼 推诿 忽视操作人员 被动 仅能管制无法改善 增加时间&成本
练习: 本页中, 有多少个小写“e＂字? (计时一分钟)
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Quality Conce Concept
Problems with Inspection 检验的缺点
. . . . . . . . After the fact Even 100% won＇t Find All Defects Some Bad Parts Reach Customer Adversarial Big Brother Situation Abdication of Operator Responsibility Reactive, Not Proactive Controls don＇t Improve Process Adds Time and Cost to Process 事后 不能100%保证 漏网之鱼 推诿 忽视操作人员 被动 仅能管制无法改善 增加时间&成本
Answer: 16? 18? 20? 23? 26? 第一类错误 : 误宰 ; 错杀 第二类错误 : 误放
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机器或人的检测均存在 漏检率
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Problems with Inspection 检验的缺点
.After the fact . Even 100% won＇t Find All Defects . Some Bad Parts Reach Customer . Adversarial Big Brother Situation . Abdication of Operator Responsibility . Reactive, Not Proactive . Controls don＇t Improve Process . Adds Time and Cost to Process 事后 不能100%保证 漏网之鱼 推诿 忽视操作人员 被动 仅能管制无法改善 增加时间&成本
Quality is Determined When the Product is Made. 品质是制造出来的 No Amount of Inspection will Make It Better. 检验并不能改善品质
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Quality @ Source Principle 源流品管的原则
Each Operation Must Regard Next Operation as the Ultimate Customer 下一制程, 工作站, 操作人员 就是你的顾客
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