2011全球第三方物流和外包战略调研报告

GFor Kat eye wo US TCakorGlobal A bri r further de tharine O’efortransp rld phone Toll Free: nada Tollreilly@eft.c 3PL &ief analy etails, plea ’Reilly port e: +44 (0)21 800 814 Free: 1 86comLogist ysis of ey ase conta 207 375 72 3459 Ext.66 996 123tics Ouyefortran 2011act: 207 7207 35 Ext. 720utsourc nsport’s r 07 cing Stecent su trateg urveyyTabI. InII. M III. IV.V. SVI.VII.VIIITh ble of Co ntroductio Methodolo Profile of R Financial Shipper vi Industry C . Conclusi I. About M he 3PL Sum ontentson ............ogy and A Responde Outlook iews of 3P Challenge ions & Abo MercuryGa mmit & Ch .................Approach ents ......... ................Ls ...........es ............out eyefo ate .........hief Supply .................h ..................................................................................rtransport .................y Chain Of ......................................................................................................t ...............................fficer Foru ........................................................................................................................................um .................................................................................................................... (202).. 4 .. 5 .. 5 .. 7 11 . 16 18 0ListAnnBus Ship Env Effe Imp Tim Exp Me Reg Wh Wh Key Ch 3PL Rec Ch NumUse Big HorImpTh t of Char nual Reve siness Type pper Verti vironment ects of the pact of Ec mescale fo pected Sh easures Ta gions Prov hat 3PLs th hat Shippe y Reasons ange in B L Performa cent or Pla ange in U mber of 3e of 4PLs .gest Cha rizontal Co pact of th he 3PL Sum rtsenue .......e .............ical Indus tal Perform e Econom conomic S or Global E hape for R ken to Co viding Gre hink Shippe ers Look Fo s why Ship argaining ance ......anned Ch Use of 3PL 3PLs Used .................llenges fo ollaborati e CSA 20mmit & Ch ..................................tries ........mance ...mic Slowdo Situation o Economy Rebound ombat Ec eatest Op ers Look F or when C ppers do n g Strength ................hange of services ................................or Shippers ve Distribu 10 Legisla hief Supply ..................................................................own ........on Growth to Return ................onomic C portunitie For when C Choosing a not Renew for Shipp ................3PL ...........................................................s in 2011 .ution ......ation ........y Chain Of ...................................................................................h ............. to Pre-Cr ................Conditions es .............Choosing a New 3P w Existing 3ers ................................................................................................................................................fficer Foru .................................................................................................risis Levels .................s ............................... a New 3P L .............3PL Contra .......................................................................................................................................................um................................................................................................... ................................................................PL ........... .................acts ....... .................................................. ................................ ................................. ................ .. (3).. 5 .. 6 .. 6 .. 7 .. 7 .. 8 .. 8 ... 9 10 10 11 . 11 12 . 13 13 14 14 15 . 15 16 17 17I. In201cha rec rec new theThis cor opp bea the pre askThepai hop jouThe deb 3PL 23t wwI hoin tForKat eye wo US TCa korTh ntroduct 0 has beeain and lo cession co covery and w, innova e industry t s year’s an re issues a portunitie ating strat e need for essing, and ked hundr e answers int a pictu pe is that rney towa e main the bated am L Summit &h, 2011, a ww.3PLsum ope you fi ouch with r further de tharine O’efortransp rld phone Toll Free: nada Toll reilly@eft.c he 3PL Sum tionen a time ogistics ind ontinues to d the opp tive strate that were nnual 3PL at the hea s for profit tegies tha r innovatio d most be reds of the are sophi ure of an i this insigh ards new s emes from mongst 3P & Chief Su and in Brus nd the re h any que etails, plea ’Reilly – Ex port e: +44 (0)21 800 814 Free: 1 86com mmit & Ch of challe dustry. On o impact a portunity t egies and e previousl & Outsou art of com t and inno at can be on and ne eneficial? e industry isticated, industry m t will cont stability, g m the surve L CEOs an upply Cha ssels, Nove and www port usefu estions abo ase conta xecutive D 207 375 72 3459 Ext. 66 996 123hief Supply nges and n the one all industri to gain ne relationsh ly closed urcing Log pany revi ovation? carried o ew, more These are ’s thought in some p much chan tribute to growth an ey and re nd senior s ain Officer ember 20w.CSCOfo ul to your w out the su act: Director 207 7207 35 Ext. 720y Chain Of d opportun hand the ies, yet on ew marke hips has o due to the gistics surv ival plans.What are over into th strategic e the kind t leaders. places sur nged, and the succe nd opportu port will b supply ch r Forum in 11. For de work this y urvey or th 07 fficer Foru nities in th e fall out fr n the othe et share an opened up e relative vey focuse . Where a e the rece he revival relationsh ds of quest prising, an d still in tra ess of the unity. be discusse hain execu Atlanta, etails visit year, and he confere um e supply rom the er hand th nd develo p sections stability. es on the are the ssion-? Where hips most tions we nd overall ansition. O industry’s ed and utives at t June 21- please g ence. 4he op s of is l Our he etII. MThissoli me me ma all rIII.Of rep rem rev com and mill68%(he reta rep forwTh Methodo s survey w cited from embership ethods. The ajor comp responses Profile o the respopresented maining re venues be mpanies w d 32% rep lion. % of the re ereafter re ailers, or o presented warders, a0%5%10%15%20%25%30%35%he 3PL Sum ology an was condu m targeted ps, various e majority anies. No s were co of Respon ondents to compan espondent etween $5with annu presented esponden eferred to other 3PL u other tran air/ocean Over $1 billionmmit & Ch nd Appro ucted in Se d e-mail li related-in y of respo o individua nsolidated ndentso the rece ies with a ts, 8% rep 00 million ual revenu compani nts represe as 3PLs), w users (here nsportatio n/road/rai $500 million billionAnn hief Supply oacheptembe ists, select ndustry da ndents we al respons d. ent eyefort nnual rev resented and $1 b ues betwe ies with an ented logi while 24%eafter refe on service l carriers),‐ $1$50 million millio nual Reven y Chain Of r/Octobe t trade ass atabases ere key fig ses were a transport enues ab compani illion, 25%een $50 m nnual reve stics servic % represen erred to a e providers , and 2% r n ‐ $500onUnder nuefficer Foru er 2010 wit sociation and othe gures, rep analyzed,survey, 35ove $1 bil es with an represen illion and enues be ce provid nted manu as shippers s (pure fre represente $50 millionum th respons er targeted resenting but rathe 5% llion. Of th nnual ted $500 millio low $50ers ufacturers s), 6% eight ed others 5ses d er he on, s, .Theinc tec car autTh e shipper r luding co ch/electro re/pharmtomotive24Hi ‐Tech/Elec Cons he 3PL Sum responde onsumer p onics/telec aceutica (7%). 4%6Oth Defenc Health Care/Ph ctronics/Telecom umer Packaged G mmit & Ch nts repres ackaged communic l (10%), ch 6%2%Bu 0%her Industrialce/AerospaceAutomotiveRetail ChemicalsarmaceuticalFoodmmunicationsGoods/FMCG Shipper V hief Supplysent a vari d goods/FM cations (1hemicals 68siness Typ %2%4%6%Vertical In y Chain Of iety of ver MCG (19%9%), food (9%), reta 8%peL P M o O S O8%10%12%ndustriesfficer Foru rtical indu %), hi-d (11%), he il (7%), an Logistics Servi Provider ‐ 3PL Manufacturer or other user Other Transpo Service Provid Other %14%16%18%um ustries, ealth ndiceL/4PL r, Retailer of 3PLs ortation der %20%6Wh cur wh rateratiIV.All eco yea affe thaTh hen the en rrent envir en comp ed their p ing it as g Financiarespondeonomic slo ar. While ected, thi at things a0%10%20%30%40%50%60%70%80%1020304050607080he 3PL Sum ntire respo ronmenta ared to la erforman ood this y al Outloo ents were a owdown w last year t s year a m are improv AwfulE 0%0%0%0%0%0%0%0%0%Have bee affected, an areEffe mmit & Ch ondent po al performa ast year’s r ce as sati year. ok asked how within the the major majority (6ving for the Below AverageEnvironm end stillHave b affected things improvects of the hief Supply ool was as ance, far report. Th isfactory la w they ha eir busines rity of resp 62%) repo em. Satisfactoryental Perf 20102009eend, but areving Have noaffec e Economi 20102009y Chain Of sked to ra more pos he majorit ast year, w ave been s operatio pondents (rt to have Goodformanceot been ctedHave affecte expec ic Slowdo fficer Foru te their co sitive resu y of respo with many experienc ons during (71%) repo e been aff Excellentnot beened, but we ct to soonwnumompany’s lts were se ondents y morecing the g the last orted bein fected bu7s een ng utLoo a n com ant sho mu expWh pre of r or l takTh oking at th notable nu mpany’s g ticipate a ow great c uch lower pected re hen asked e-crisis leve responde ater, whileking this lo0%10%20%30%40%50%60%0102030405060he 3PL Sum he impact umber of t growth to slower ra contrast w number a evenues to to predic els, results nts this ye e only 16%ng. Growth will be a strong as previously predictedImpact 0%0%0%0%0%0%0%NowTimesca mmit & Ch t of the w total resp be as stro ate of grow when com anticipate o decline.ct a timesc were mo ear (58%) d % of respo as Growth wi slower th previous predicte t of Econo By the beginnin 2011ale for Glo Pre hief Supply worldwide ondents (ong as pre wth than p mpared to ed strong g cale for th ore negati do not an ondents la ll behan sly edNot likel any g omic Situa 20102009e g ofDuring 2obal Econo ‐Crisis Lev y Chain Of economic (43%) expe eviously p predicted those fro growth an he global ve than la ticipate t ast year an y to show growthRevent tion on G 20112012 beyoomy to Re velsfficer Foru c situation ected the predicted,d. These re m last yea nd a high economy ast year. T his scenar nticipated nues expected to decline rowthandond eturn to umn on grow eir , though 5esults aga ar, where er numbe y to return The major rio until 20d recovery8wth, 50% ain a ern to rity 012 yExp ma resp shaOu the pop (81offe cea con andThe yea forTh pectations arginally m pondents aped or L-r survey ae continua pular resp %), conce ering (49%asing to w ntractorsf d acquisit e results w ar saw not lower pric0%5%10%15%20%25%30%35%40%he 3PL Sum s for the sh more posit expectin -shaped re also looked ally challe ponses we entrating %), being v work on ex for lower p tions (38%were broad tably few ces, and s V shapedE mmit & Ch hape of th ive than la ng a V-sha ecovery. d at the m nging glo ere reduci on core m very selec xisting unp prices (41). dly similar er respon slightly few W shapedExpected S hief Supply he econo ast year, w aped reco measures b obal econ ng costs t markets (5ctive with profitable %), and lo to those s dents cut wer reduc U shapedShape for 20102009y Chain Of omic rebo with a larg overy as o being tak omic con through in 51%), dive new custo accounts ooking for seen last y tting jobs o cing expan L shapedRebound fficer Foru und were ger numb opposed t ken by 3PL nditions. T nternal eff rsifying pr omer acc s (44%), as r strategic year, altho or asking nsion plan √ 'square root'shapeddum e only er of o a W-Ls to comb The most iciencies oduct counts (46sking c mergers ough this contracto ns. 9bat 6%), orsRes geo opp com red notTh spondents ographica portunitie mmon res duction in table increOutsourcin LookingCeasing to w Being very Reduc Asia ‐Pacific he 3PL Sum s represen al regions s, with Ch sponses. T 3PLs seein ease in op g company owne Redu Cutting price for strategic mer Asking contra work on existing u selective with ne Diversif Concentra cing costs throug Meas Western Euro Af Rus Eastern Euro North Ame c (not China or Ind South Ame InCh Regions mmit & Ch nting 3PLs that prov hina (59%)The most n ng opport pportuniti O ed warehousing sucing expansion pCutting es for your custo rgers and acquisi actors for lower punprofitable acco ew customer acco fying product offe ating on core ma gh internal efficie sures Take C 0%10%opericassia operica dia)ricandia hina s Providin hief Supply were also vide them and India notable c tunities in es seen in 0%10%2Otherspace plans g jobsmerstionsprices ountsounts eringrkets nciesen to Com Conditions 20102009%20%3ng Greates 20102009y Chain Of o asked to m with the a (43%) be change he Eastern Eu n North Am 20%30%40%5mbat Econo s0%40%st Opport fficer Foru o identify greatest eing the m ere was th urope, an merica. 0%60%70%80omic 50%60%unitiesumthe most he large nd the 0%90%70%10V.Ou cho bes cus thaShip cho 3PL ship conTh Shipper r survey aoosing a n st quality s stomers, w an best qu ppers wer oosing a n Ls thought ppers actunsidering iS G Rep Repu G Si he 3PL Sum Views of asked 3PLs new 3PL. service we with slightly uality servi re then as new 3PL, w t most imp ually plac it most im Size and scope of Geographic expe putation/Testimo Sector expe Best Quality Ser Lowest P What 3utation/Testimon Sector expert eographic expert ize and scope of 3Lowest Pr Best Quality Serv What mmit & Ch f 3PLs & s what the The majo ere the fa y more im ice. sked to ide with result portance ced most i portant, a 0%2f 3PLrtise nials rtiservice Price Most Imp 3PLs think Choos 0%2ialstisetise3PL riceviceMost Imp Shippers hief Supply Logistics ey think sh rity of 3PL actors of m mportance entify wha ts showing would be importanc as oppose 20%40%portant k Shippers sing a New 0%40%portant Look For w a New 3PL y Chain Of s Outsou hippers are Ls thought most impo e being pl at they ar g a marke e placed o ce on bes ed to 18% 60%L s Look For w 3PL60%when Cho Lfficer Foru rcinge looking t lowest pr ortance to aced on re looking d differen on lowest st quality s for lowes 80%100%Least Importa r when80%100% Least Impor oosing umfor when rice and o their lowest prifor when nce. While price, service (58t price).nt%tant11ice e 8%Res rea resp cau cos bet cheThe und imp ma exp perTh spondents asons why pondents use was. st “creep”tter servic eaper pric e results fro derestima portance anagemen pectationrformanceProblem T Unrealistic e Lo Alte Alter Ke he 3PL Sum s represen they do n represen The most ” (56%), po e (38%), h ce (28%), om 3PLs sh ating the im of alterna nt issues, i s of 3PLs f e. Latent inform Loss of con ms at evaluating Too high a depen xpectations of 3P Clash oss of logistics inn Inefficient ma Relationship ma rnative 3PL offer rnative 3PL offeri ey Reason mmit & Ch nting shipp not renew ting 3PLs w importan oor servic hidden co and relat howed a mportanc ative 3PLs nefficient rom custo Other mation asymmetry ntrol over the 3PL 3PL performance dence on the 3PL PL from customer hing firm cultures novation capacity nagement by 3PL anagement issues ing cheaper price Hidden costs ing better service Poor service Cost “Creep”ns why Sh 3Phief Supply pers were w existing 3were aske t reasons ce (38%), a osts (31%),ionship m marked v ce of cost offering a t manage omers, an 0%10%2ryL eL rsyL s esee”ippers do PL Contrac Shippers3PL y Chain Of e also aske 3PL contra ed what t given by alternative alternativ anageme variation, w creep, an a cheape ement by 3d problem 20%30%40 not Rene cts Lsfficer Foru ed to iden acts, while hey thoug shippers i e 3PLs offe ve 3PLs of ent issues with respo nd overes r price, re 3PLs, unre ms at eva 0%50%60%ew Existin um ntify the ke e ght the ncluded ering a ffering a (27%). ondents stimating t elationship ealistic luating 3P %70%g12ey the p PLOu wh con Op ship ship decThebei mo as b survTh r survey eether thatntracts, or pinion was ppers feel ppers, and crease in e levels of ing asked ore positive being outvey saw th0%10%20%30%40%50%60%70%80%he 3PL Sum examined t be an in r a decrea s divided o ing that th d 59% of 3 bargainin service p to rate th e than las tstanding he majorit 0%10%20%30%40%50%60%Increasefor ship and com Change Outstandingmmit & Ch the chan ncrease du ase due to on the ma here was 3PLs and 5ng strengt provided b heir perfor st year, wi or higher ty of respo ed bargaining stre pers due to fuel p mpetition for cont in Bargain Higher than expected3PL hief Supply ge in barg ue to fuel o shortag atter, with an increa 56% of ship h for shipp by 3PLs wa rmance. th notably than exp ondents ra ength prices tracts Decrea strength f shortagning Stren 3PLsShipper GoodPerforma 20102009y Chain Of gaining st prices an e of carrie 41% of 3P ase in barg ppers fee pers. as examin Results pr y more sh ected, wh ating thei ased bargaining or shippers due tge of carriers &capacityngth for Sh rsLower than expected ancefficer Foru trength fo nd compe ers & cap PLs and 44gaining st ling that t ned, with s roved to b hippers rat hereas las r 3PLs as g to hippersPoorum or shippers etition for acity. 4% of trength fo there wasshippers be much ting their 3st year’s good.13s, r a 3PLsWe cur inte cha 16%gre comThe of 3ver signTh e also exa rrently pla eresting, w ange 3PLs % were ch eater num mpared to e survey th 3PL service ry likely (44nificantly0%5%10%15%20%25%30%35%0%10%20%30%40%50%60%he 3PL Sum mined wh anning to s with 47% o s. Of thes hanging d mber (34%)o those no hen looke es in the f 4%) or like higher nu Yes ‐ because of costRec Very likely C mmit & Ch hether ship switch to a of shippers e, 31% we due to cos ) reported ot doing s d at the li future. The ely (53%), w mber thin Yes ‐ because servicecent or Pl yChange in hief Supply ppers hav a differen s having c ere chang st, howeve d not doin so becaus ikelihood e vast ma whereas l nking an in e ofNo ‐ beca cos anned Ch Possibly Use of 3P 20102009y Chain Of ve recentl nt 3PL. 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Re the trans ajor comp trends, an portunitie f industry esentation nces we p um ort went and aint the of the pa her level, ustry that i who best ed and utives at t June 21-e leading ews and tries. pply chain organize the tens ed to able throu egularly port and panies, the nd are s. reports, ns at leadi produce 18ast s he n & of gh e ingAbMer and freig opti pub invoThr mov ship mov mov as w infoTh bout Mer rcuryGate d third party ght movem imize loads blic bid boa oices, and rough a cus ve the stra pments as vements. 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