酒店英语 module1 unit2
饭店服务英语unit1-2 Reception
Leading-in
The Front Desk is the window and nerve center of a hotel where guests will be registered and assigned rooms, luggage handled, information provided and checkouts processed.
Step 2
Ask the guest whether he or she has a reservation with the hotel. a. Have you made a reservation, sir? b. Under whose name was it made? c. How did you make the reservation, by fax or telephone? d. Did you reconfirm the booking? e. Sorry, there isn’t any room available; would you like us to try another hotel for you, sir?
Words for This unit
tour leader [n.领队] Clerk [n.书记员；办事员] Schedule [n.时间表,时刻表] check-out time [n.结帐时间] morning call [n.叫醒电话] Notify [vt.通知,告知;报告] Deposit [n.定金] Extra [adj.额外的；外加的] hotel voucher/coupon [n.优惠券,礼券] Inconvenience [n.不方便] Cashier [n.出纳员] incidental charge [n.杂费] Extend [v.延长,扩大]
酒店英语Unit1-3电子教案
敏感问题
学生讨论，接待欢迎客人的时候，那些问题属于敏感问题，不应涉及？（10分钟讨论）并对讨论结果进行列举。
Age年纪
Financial status财务状况
Politics政治
Religion宗教
Marital status婚姻状况
Role-plays
Make short dialogues according to the following situations and do role-plays with your partners, using as many appropriate sentences as you can.
1.Mr. Robert Green comes to Cherry Hotel in the afternoon. A bellman greets him at the entrance, helps him with the luggage, and directs him to the front desk for registration。
After you, please.
Enjoy your stay with us.
This is our manager.
板书设计
布置作业
背诵句子：page 7
教学后记
教研组长签名
学生大声朗读下列句子：
How are you doing?
How’s everything with you?
Glad to meet you.
I hope you have a good time here.
教学过程
教学用时
Can I help you with your luggage?
酒店实务英语Module 1 Front Office
2. Match the monetary with the country or area
where it is used.
. 1.Baht 2.Dollars 3.Euros 4.Pesos 5.Pounds 6.Ringgit s 7.Rupees 8.Rupia 9.Won 10. Yen 11. Yuan
Warm-up
1. Guessing the meaning of the间 双床间 普通套间 商务套间
复式套间
连接套间 豪华套间 总统套间
临时性预订 确认性预订 保证性预订 团体客人
重要客人 已付定金等 保证性客人
要求延期至 预期离店客人 常客
散客
Practical English in Hotels
Practical English in Hotels
Task 1 Handling a Reservation
G: Sure. My name is Adrien Brody , phone number is 0062-3708-9968. R: Adrien Brody, phone number is 3708-9968. Excuse me, how do you
酒店实务英语Module 1 Front Office
Contents
Part1 Room Reservation Part2 Concierge Service Part3 Check in Part4 Dealing with Complaints Part5 Cashier Service
Part 1 Taking Restaurant Reservations Learning Objectives
them and they will help you . G: That’s fine. Thank you.
《酒店情境英语》M3U2Welcoming Guests
Module 3 Food and Beverage Service
Unit 2 Welcoming Guests
Hotel English
Warm-up:
A. Look and match: lounge hostess restaurant entrance wine list reservation sign menu 1. hostess
Hotel English
Dialogue 2:
• Listen and answer questions: 1.Has the guest made a reservation here? 2.How many people will be dining in the conversation? 3.Is the guest expecting to eat at this restaurant? 4.What does the hostess present to the guest?
Hotel English
5. Discuss with your partner what to say to the guest in the following situations and then write out the correct expressions. 1. When the guest arrive at the entrance of the restaurant… Good morning, Welcome to our restaurant.Do you have a reservation with us? 2. When the restaurant is fully booked,… I am sorry, Sir / Madam (guest's name), we're busy now. Would you care to have a drink in the lounge? 3. When you lead the guest to the table… Follow me , please./ This way, please. 4. When the guests are seated at the table… Here is the menu . The waiter will be here to take your order soon. 5. When the guest doesn’t want the table you have arranged for him… Where would you like your table?/How about the window table over there?
Module 1 Unit 2、Unit 3 知识点详解-外研版八年级下册英语
外研版英语八（下）Module 1 Feelings and impressions 知识点详解Unit 2 I feel nervous when I speak Chinese.★(A2).【知识点再现】Welcome to China. 欢迎来到中国【知识点1】Welcome to+地点。
意为“欢迎来到某地”。
如：Welcome to Guilin. 欢迎来到桂林。
★(A2).【知识点再现】Thanks for your last message. 谢谢你的上一封邮件。
【知识点2】thanks for意为“因……而感谢某人”，相当于thank you for。
for是介词，意为“因为”，其后接名词、代词或动名词作宾语。
thanks to意为“多亏了，由于”。
如：Thanks /Thank you for your help. 谢谢你的帮助。
Thanks /Thank you for your pencil. 谢谢你的铅笔。
Thanks/Thank you for helping me. 谢谢你帮助我。
Thanks/Thank you for making us see sense. 谢谢你让我明白了道理。
【知识点3】【辨析】message，information与news的用法辨析：①message含义较广，可指书面、口头、无线电等多种渠道传来的信息，因而有“消息、口信、电报”等意思，为可数名词。
message的常用搭配：get/receive a message收到信息；leave a message留言；send a message发送信息；take a message捎口信。
如：He left a message for you. 他给你留言了。
I have an important message for you. 我有一条重要的信息要告诉你。
②information作“信息”解，通常指在阅读、观察、谈话或书信往来中特别关注的消息、情报、资料等。
《酒店服务英语》 —01 Front Office Service 前厅服务
Unit 1 Reservation Service 预订服务
Unit 1 Reservation Service 预订服务
Dialogue 2 • Clerk: Good afternoon, Garden Hotel. How can I help you? • Linda: Hi, there. I’d like to book a room for next weekend, please.6 • Clerk: Okay, sure. How long will you be staying?7 • Linda: Two nights. • Clerk: Okay. Is that from 13th to 15th December? • Linda: Yes, that’s it. • Clerk: That should be no problem. What kind of room would you like? • Linda: A double room, please, with an en-suite bathroom. • Clerk: Okay, that’s fine. We have a double room on the 6th floor with a fantastic view over the River
Dialogue 3 • Clerk: Reservations. What can I do for you? • Guest: Canadian Academic Exchange Group will visit Shanghai
英语：Module 1 Unit 2
American
English Chinese
Read and complete the table.
Name
Daming Lingling
Age
12 13
City
Beijing Beijing
English name
David
Wang Hui
13
Shanghai
Cambrige
Herry
Tony
His name’s Tony Smith and he’s English.
He ’s not from Beijing. He ’s from Cambridge. He ’s thirteen years old.His first name is Tony. ＿＿last name is Smith. His
1. Her name’s Jiang Li. 2. She’s from China. 3. She’s Chinese. 4. She’s eleven years old.来自 BackThe End
Thank you!
What’s your name? My name’s Jim. What’s his name? His name’s ＿＿ . What’s her name? Her name’s ＿＿.
--Where is he from?
--He is from China. He is Chinese
英 国 士 兵
奥巴马
--Where is he from?
--He is from America. He is American.
--Where is it from? --It is from America.
《酒店情境英语》M1U1Daily Communications Unit 1introductions and greetings 教案
教案授课日期周次课次授课班级课时课型①New课题名称Module 1 Daily Communications Unit 1introductionsand greetings执教教师一、教学目标１、知识与技能：(1) master the basic knowledge of introductions and greetings(2) master the new words in the 3 dialogues(3) master 3 dialogues２、过程与方法：(1) Task-based learning approach(2) Inquiry-based learning approach(3) Collaborative learning approach(4) Situational learning approach３、情感、态度与价值观：(1) Ss can learn about the basic knowledge of introductions and greetings(2) Ss can learn basic introductions and greetings procedures(3) Ss can learn some basic introductions and greetings skills二、教学重点与难点教学重点：(1)To present the knowledge of introductions and greetings(2)To present the dialogues教学难点：Practice the dialogues and play the role in English in mocked situations三、教学方法(1) Task-based learning approach(2) Inquiry-based learning approach(3) Collaborative learning approach(4) Situational learning approach四、教学辅助器具Books, multi-media, chalk. Blackboard五、教学过程1 Lead-in:1）IntroductionsAs a staff in the hotel, we will receive a lot of foreigners, so we should know how to communicate with them. But before we learn the professional expressions, we should first know some fundamental sentence patterns of daily communications.2）Do you know these useful expressions?1. I’m Jack.我是杰克。
新职业英语1酒店英语--Unit-2 PPT
Unit 2 Checking In
Warming-up
Task 2 Write each of the words or expressions
under its corresponding picture.
Suggested Answers
A—Front Desk B—room card C—breakfast coupon D—receipt E—ID card F—receptionist
carrots with the steak.
I’ll have some chips please.
And rice or boiled potatoes
with the salmon.
I’ll have the rice please.
Certainly madam.
Could you bring me some sparkling water, please?
Was everything to your liking?
Yes, very nice, thank you.
What would you like for
dessert?
And I’ll try the chocolate mousse.
I’ll have cream caramel, please.
Thank you very much.
That’s room
number 214 it’s on the second
floor.
Could I have an early morning call tomorow
please?
Certainly sir, what
time?
酒店英语Unit1-2电子教案
第周星期第节年月日
课题
Unit 1 Greeting Guests (2)
教学用时
2节
教学
目标
听力练习，掌握2段关于欢迎客人到店的对话
教材分析
难点
单词
重点
对话பைடு நூலகம்
教具
PPT课件
教学过程
教学用时
Listening 1
播放第一遍录音，学生听并默读。
播放第二遍，学生大声跟读。并提问对话的内容。
播放第三遍，学生做相应的笔记，并根据笔记进行情景对话练习（30分钟）
Bellman: Do you have any baggage with you?
Guest: Yes, two suitcases and two bags.
Bellman: May I help you with your suitcases, Sir?
Guest: Yes, Please.
Bellman: Anything else, Sir?
Guest: No, that’s all.
Bellman: Please step this way. It’s slippery. Please mind your step.
Guest: Yes, I will.
Bellman: After you, please.
Guest: Thank you.
B: Nice to meet you too.
5.A: Thank you.
B:you’re welcome.
6.A: How many pieces of luggage do you have?
B:Just two.
7.A: How do you find our service?
module1unit2
Module 1. People and placesUnit 2 They are going to the opera.当堂达标题要点追踪各个击破一、词汇：根据句意及首字母提示完成单词1.Don’t talk . The baby is s_____.2.---Do you w____ your clothes on holiday?---Yes, I do.3.Our hometown is very beautiful. We l___it very much.4.“R____” is a place to have dinner.5.Children in this school s____ there lessons ateight o’clock .6.His father is very rich and he wants to buy ac______.7.John often l____ home and goes to school at7:30.8.My parents are workers. They w____ in a bigfactory.二、短语：英汉互译9.at the moment______10.i n different places of the world_____11.g et dressed_____12.热狗_____13.t ake photos____14.g o to the opera_____15.美好时光_____16.躺在太阳下_____三、句子：按要求做题17.M arry is doing her homework.（改为否定句）Marry____ ____ her homework.18.W e are singing now.（改为一般疑问句）____ ____ singing now ？19.T hey are playing games.（对划线部分提问）What ____ ____ ____ ？20.S he is going to work this evening . （改为一般疑问句）____ she ____ to work this evening ？21.T he twins are going to do their homeworkthis afternoon. （对划线部分提问）____ ____ the twins ____ to ____ thisevening ？22.A re the children going to play computergames tomorrow? （做肯定回答）Yes，____ ____ .23.M y classmate Laura is from France.(改为同义句)My classmate Laura ____ ____ France.24.T he library is between the restaurant andthe supermarket. （对划线部分提问）____ ____ the library?四、语法：用所给词的正确形式填空25. -- ____ you ____ （like）English ？-- Yes ，I do .26. Look! Some children _____ (fly) kites.(not talk) in class, please!28. – Where is Jim?– He _____(eat) an ice cream in the park .____(lie) in the sun now .mother ____(shop) and I’m waiting for her.参考答案：一、(love)二、9.现在，此刻10.在世界上不同地方11.穿衣dog 13.照相14.去看歌剧good time in the sun三、’t doing you they doing20 Is going ／are ／going ／doare from is／like flying ’t talkeating lying shopping。
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Hotel English
Hotel English
Let’s study dialogues:
• Dialogue 1: • Listen and answer questions:
• 1.Where does the conversation take place? • 2.What is the staff offering?
Hotel English
• 3. Listen and fill in the blanks.
• Clerk: Good morning, Mr. White! • Guest: Good morning. • Clerk: You look so upset. What’s the matter with you ? Are you looking for something? • Guest: Yes, I need to make a phone call and I can’t find it anywhere. • Clerk: Oh, I have just seen a mobile phone on the desk of the bar • Guest: That must be mine, I have just have something in the bar ! Thank you very much! • Clerk: You’re welcome and hope you can find your phone as soon as possible. • Guest: Thank you. Bye!
C Keep these important tips in mind.
• • • • • •
Hotel EБайду номын сангаасglish
A. When should we say thank you. 收到礼物 receiving gifts being praised 受到表扬 being given assistance 得到帮助 receiving a warm reception 受到热情接待 receiving good service 得到好的服务
Hotel English
• • • • • • • • • • • • • •
13. Thank you for your information！ 谢谢您的信息。 14. Thank you for your service! 谢谢您的服务。 15. Don’t mention it! 不用谢（没关系）。 16. My pleasure！ 乐意为您效劳。 17. At your service. 愿意为您效劳。 18. I agree with you. 我同意你（的观点）。 19. I agree to it. 我同意那件事。
Hotel English
Warm-up:
A. Do you know these useful expressions?
1. Congratulations. 祝贺你。 2. Happy New Year! 新年好！ 3. It’s very nice / kind of you. 您真是太好了。 4. Yes, I think so. 对，我是这样想的。 5. Wish you a good trip! 祝您旅途愉快！
• When we work in the hotel, the guests sometimes will give us tips for the service we offer, so in this situation we must express our thanks to them. Sometimes we may hear a piece of good news, sometimes we need to express our agreement or sometimes we should express our best wishes to our guests. What should we say in such situations, these are the points we will learn in this unit.
Hotel English
Dialogue 2:
• Listen and answer questions:
• 1.What did the madam lose? • 2.Why does the staff come?
Hotel English
Dialogue 3:
• Listen and answer questions:
Hotel English
• 5. Discuss and write out the proper expressions according to each of the question. • 1. Happy birthday, Mr Green • 2. Wish you good luck • 3. Congratulations • 4. Yes, I think so • 5. Thank you the same to you
• 1.Why does the man come to the restaurant? • 2.What does the staff say to the man?
Hotel English
Answers to the exercises:
• • • • • • • 1. 略 Complete the following mini-dialogues. 1. Congratulations! 2. Yes, I think so 3. The same to you 4. Thank you 5. at your service
Hotel English
Module 1 Daily Communications
Unit 2 Thanks, Congratulations, Agreements, and Good wishes
Hotel English
Unit 2 Thanks, Congratulations, and Good wishes
Hotel English
• 4. Pair work. Discuss what to say to the guests in the following situations, then write out the correct responses. • 1. Thank you and it’s very nice of you • 2. Congratulations • 3. Yes I think so • 4. Happy New Year • 5. Thank you the same to you
Hotel English
Homework
• 1. Recite the three dialogues • 2. Practice the dialogues with partners • 3. Finish all the exercises • 4. Preview unit 3
Hotel English
• • • • • • • • • • • • • •
6. Merry Christmas! 圣诞快乐！ 7. The same to you! 您也一样。 8. Happy Birthday! 生日快乐！ 9. Have a nice holiday! 假日愉快！ 10. Have a good time! 玩得愉快！ 11. You are welcome! 不用谢。 12. Thank you for your help! 谢谢您的帮助。
B. Something to be noticed when you express your wishes and congratulations.
• do not be hypocritical [,hɪpə‘krɪtɪkl] 虚伪 • do not say “wish you longevity [lɒn‘dʒevəti ] ” to western people on their birthday • do not let your wish cards arrive after the festival • do introduce the advantages of the gifts you choose • do open the gift when you receive it
Hotel English
• • • • • • • • • • • •
20. Exactly, sir！ 完全正确，先生。 21. Not exactly. 不完全是。 22. Wish you health and joy. 祝您健康快乐！ 23. Wish you a happy new year！ 祝您新年快乐！ 24. Good luck! 祝您好运！ 25. Best Wishes！ 万事如意！