Huawei领导力素质模型

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Strategic Leadership Competency Model Dictionary

DRAFT

战略性领导力素质模型字典草案

February, 2005

Version 1

DRAFT

Huawei Strategic Leadership Model Competencies

Building Customer Capability Cluster构建客户能力的素质群 (3)

•Customer Focus 关注客户 (3)

•Partnering 建立伙伴关系 (8)

Building Huawei Capability Cluster构建华为能力素质群 (11)

•Inspiring Leadership鼓舞式领导 (11)

•Building Organizational Capability塑造组织能力 (17)

•Cross-functional Collaboration跨部门合作 (24)

Building Individual Capability Cluster构建个人能力素质群 (30)

•Drive for Results结果导向 (30)

•Commitment to Huawei献身华为 (35)

•Strategy Thinking 战略思维 (39)

•Understanding Others理解他人 (43)

Baseline Competencies基本素质 (47)

•Analytical Thinking分析思考 (47)

•Impact and Influence 施加影响 (51)

•Information Seeking信息搜集 (58)

•Initiative积极主动 (62)

Building Customer Capability Cluster构建客户能力的素质群Customer Focus 关注客户

Definition:定义

The passion to understand and serve the customer, meeting their needs in creative and innovative ways. “Customer” refers to current, potential and internal customers.

致力于理解客户需求，并为客户提供创造性解决方案的行为特征。“客户”是指现在的、潜在的、和内部客户。

Dimension:维度

•Depth of the customer’s needs.

•Complexity of the action.

•对客户理解的深度

•采取行动的难度

Discussion: 讨论

Customer Focus is at the heart of Huawei’s values and purpose, and it is strongest characteristic in the market. It should inform almost everything Huawei does. At the higher levels Customer Focus involves customer-driven innovation; at lower levels it is responsiveness to customer needs.

关注客户是华为价值和目的的中心，也是市场上最重要的特征。它应该反映华为所作的几乎任何事情。从较高的层次上来说，关注客户是指客户驱动创新；从较低的层次上来说，关注客户指满足客户的需求。

How it relates to other competencies:如何与其他素质相联系

To be done well, Customer Focus needs to be supported by:

•Understanding Others, to truly listen to and understand the customer’s underlying needs, not just what we assume that the customer needs.

•St rategic Thinking, to shape Huawei’s response to the customer

•Appropriate Building Huawei Capability competencies, to ensure a full departmental or organizational response.

要良好应用，关注客户素质需要以下素质的支持：

•理解他人素质：真正地去倾听和理解客户的潜在需求，而不是我们假设客户需求什么。

•战略思考素质：来规范华为对客户的反应。

•适当的构建华为能力的素质群：确保整个部门或组织的充分反应。

Customer Focus should exist in a creative tension with Drive for Results and Strategic Thinking. To some extent the leader’s Drive for Results supports Customer Focus, by helping the leader focus on understanding the customer’s business and on supporting the customer’s profitability. On the other hand, the leader needs to exercise discretion in choosing which