奥美经典之作：从无到有创建品牌

Why ? 为什么？
Revisiting the commodity consumer 再访消费者
Lessons From Nike 从耐克吸取的教训

Deliver a superior product, as defined by the consumer 消费者认为你所提供的是出众的产品

原因是“统一”也有大量其他商品以企业 的名字为牌子，不仅包括饮食，还有保险 甚至娱乐场。
Background (Cont’d) 背景
This led to confusion of the brand assets, which caused a long-term problem for President‟s dairy products, since they needed to convey a clear image of “freshness” and “expertise.”
Empowerment & Irreverence 授权与不逊
One Mistake : Nike
耐克的一个错误

Launched casual shoes in 1994
在1994年推出休闲鞋

Disastrous sales, and damage to Nike image. What has casual shoes got to be with Nike brand Range withdrawn
销售额损失惨重，令耐克形象受损。

休闲鞋和耐克品牌又有什么联系呢 撤回该系列
“ It is not enough just to know the consumer. You also have to know your brand” “仅了解消费者是不够的，还要 了解你的品牌”
(Phil Knight, Nike founder) (Phil Knight, 耐克创立者高价？
The Connection 关系 Triangle 三角形图
Product Benefit 产品的好处 Why I like the product 我为何喜欢该产品
Consumer Needs/ Beliefs 消费者需求/信念 Why I value the product 我为何高度评价该产品
这导致牌子混淆，给“统一”的乳类食品 造成了长期问题，它们需要一个“新鲜” 和“专业”的清晰形象。
Background(Cont’d) 背景
To solve the problem, President wished to create a new brand for its dairy products, capitalizing on the competitive edge of its superior refrigeration facilities and distribution system. In Taiwan, any beverage that comes in a Tetra Pak - be it a high-cost coffee or a low-cost soy milk - is always sold for either NT$10 or NT$15. And any beverage that comes in a can is always sold for NT$20.
这个没有真空密闭的杯子只有在 5º C冷藏柜才 能让内容物保存一段短暂的时间。
Place (Cont’d) 产品放置
Nevertheless, we realized that this shortcoming actually presented an opportunity. Because the storage period is so short, consumers will believe that the contents of the cup are fresh. And if a drink is fresh, there is a good reason for it to be a little more expensive than a drink which is not.

If we can understand the “connection” between these three attributes, then we can turn a product into a brand 如果我们了解这三种属性之间的“联系”，就能 将一个产品转为一个品牌。
This gives us a “framework” for understanding what our brand is, or could be 这给我们提供了一个“架构”去了解我们 的 品牌是什么、或者会是什么
“ Building A Brand From Scratch
从无到有创建品牌
A Brand Is … 品牌是...

A unique combination of three attributes 三种属性的独特组合
A Brand Is … 品牌是...



product benefit 产品的好处 – what makes the consumer like the product 什么令消费者喜欢该产品 brand personality/image 品牌个性/形象 – what makes the consumer trust the product 什么令消费者信任该产品 consumer needs/beliefs 消费者需求/信念 – what makes the consumer value the product 什么令消费者高度评价该产品

Reorientate all elements of the marketing mix to support the brand 重新定向各种行销手段来支持该品牌

eg : „Just Do It‟ 如：“Just Do It”
–extreme effort of competition 竞争的极度努力 –fun, irreverent attitude to life 趣味，对生活不逊的态度
市场竞争激烈，原材料成本不断上升，如 果能将相同类别、相同容量的饮料卖到25 元，那该多好！
Package 包装

The brand story starts with a plastic cup.
品牌的故事从一个塑料杯开始。

We developed a white plastic cup. This cup looks just like an ordinary McDonald‟s take-away coffee cup,but is made of plastic rather than paper.
为此“统一”希望为它的乳类食品建立一个新牌子，利用其 在台湾具竞争力的冷冻设施及分配系统。在台湾，以Tetra Pak包装的饮料 - 不论是高价的咖啡还是低价的豆奶 - 价钱总 是10或15元新台币。罐头包装饮料则卖 20元。
Background (Cont’d) 背景
With the strong competition in the market and the ever-increasing cost of raw materials, we thought it would be great if we could sell the same kinds of beverages, in packages of the same volume, for a price of NT$25。
Case Study 例子分析
Left Bank Café President Enterprise
左岸咖啡馆 统一企业集团
Background 背景
Why was the Left Bank Cafébrand born?
为什么会诞生左岸咖啡馆这个品牌？
President Enterprise‟s dairy products were being sold under the “President” brand name, and for a long time had been unable to rise beyond second or third placed brand in the market.
统一企业的乳类食品都是以“统一”牌子出 售，在市场上长期以来无法突破二、三线商 品的形象。
Background (Cont’d) 背景
The reason was that President was also marketing a great variety of other products under the corporate brand name, including not only food and drink products, but also insurance and even amusement parks.
但是我们把这看成一个机会。保存期短使 消费者相信物料新鲜。而一杯新鲜的饮 品自然比其它要贵些。
Price 价格

All the strategic thinking was concentrated on one major objective: how can we make consumers accept the unreasonably high price of NT$25 per cup?
not something anyone can do 而不是任何品牌都可以做到的产品

At an acceptable premium 付出可接受的额外费用