酒店专业英语

一、短语

（一）

General Manager 总经理

Assistant Manager 副经理

Administration &Accounts

Linen Keeper 床单管理员

Bed linen 床单枕套

Terry towel 毛巾

Tumble dryer 滚动式烘干机

Floor housekeeper 楼层管理员

Florist Assistants 绿化管理员

Staff Maids 楼层公共区域服务员

House Porters 勤杂工

Head Housekeeper 客房部总管

Deputy head housekeeper 客房部副总管

Room Maids （客房）服务员RM

Housekeeping 管家部/客房服务部

Front Office 前台

Cloakroom Attendants 衣帽间/行李处

Maintenance 维修部

Valet 洗衣房

Revenue center 收益中心

Cost center 成本中心

Working practice 工作计划

Staff rota 员工轮值表VR（visual rota 勤务轮值表）Employment agency 职业介绍所

Staffing requirement 人员配备

The occupancy of the hotel 酒店入住率

Peak period 高峰时段

Slack period 淡季

Full shift /half shift / split shift 全班/半个班/间隔班Day off 休息日

On duty 值班

Electrolux laundry system 伊莱克斯洗衣系统Tailored laundry solution 定制化洗衣服务Tailor-made rental contracts 定制化的租费契约Full-service agreement 全套服务协议Financing deals 融资协议

Reduce cost 降低成本

Laundry and valet service 送洗服务

Baby-sitting service 临时保姆服务

Meal voucher 餐券

Early morning tea 早茶

Tent card 住宿卡

Line up 排队

Pick up 整理收拾

Full-board / half-board 全食宿/ 含两餐

Hotel-keeper 酒店管理者

Reception and porter service 接待和行李服务Bathroom facilities 浴室设施

Central heating system 中央控热暖气系统Enjoy a high reputation 享有盛誉

Chili pepper 辣椒

Soy sauce 酱油

Taste bud 味蕾

Under special circumstance 在特殊情况下

Dine out 外出进餐（尤指在餐馆）（二）

1.客房部the Housekeeping

2.餐饮部Food and Beverage

5.空房 a room available

6.提前预定advance reservation

7.接受预定receive reservation

8.确认预定reservation confirmation

9.航空公司座位预订系统airlines seat reservation system

10.担保方式guarantee method

11.配送渠道distribution channel

12.第三方third party

13.首席执行官Chief Executive Officer CEO

14.副总裁vise president V.P.

15.中心预定系统central reservation system CRS

16.应用服务提供商application service provider ASP

17.全球配送系统global distribution systems GDS

18.面对面，亲自in person

19.把...与....相连接link....with

20.如果in the event of

21.由于due to

22.首先in the first instance

23.由...随意决定at the discretion of

24.受....限制be restricted to

1.汽车协会the Automobile Association AA

2.（英国）皇家汽车俱乐部Royal Automobile Club RAC

3.英格兰旅游委员会English Tourism Council ETC

4.国家旅游局the Nation Tourist Board

5.厕所Water Closet WC

6.符合标准meet standards

7.把重点放在...上put emphasis on

8.一系列 a rang of

9.被认为是be seen as

10.崭新的brand new