奥迪经销商商务礼仪第二阶段指导项

发自：网络管理部
网络发展室 第 号 网络质量室 第 号 培训室 第 110号 总第 2010-153号 联系人：张月天 电话：0431- 85990554传真：0431- 85750550 日期：2010年5月7日 页数：
奥迪销售事业部 一汽-大众汽车有限公司
中国吉林省长春市普阳街
3333号
邮编：130011
Audi Sales Division
FAW-Volkswagen Automotive Co., Ltd.
No. 3333, Puyang Street,
Changchun,Jilin Province
P.R.China 130011工 作 通 知Working Notice
尊敬的各相关经销商总经理Dear GMs’ of Related dealers ：
根据2010年奥迪品牌工作计划，我部将从5月13-27日，对贵司启动和实施奥迪经销商商务礼仪第二阶段指导项目。

参加本次培训的经销商名单和具体时间安排，参见所附的商务礼仪第二阶段指导培训计划。

According to the working plan of Audi brand in 2010, our department will start and implement Audi Professional Business Behavior Training and Coaching Phase II Project for your company from May 13-27. For the name and training time of dealers to b e coached in this group, please refer to the appendix of Audi Professional Business Behavior Training and Coaching Phase II Project scheduled training time table.
该项目为奥迪商务礼仪第一阶段指导之后的跟进指导项目。

将根据商务
礼仪实施状况，进行巩固和进一步指导。

同时指导经销商管理层指导和管理
礼仪行为的能力。

该阶段项目将根据培训对象前台接待，销售顾问, 服务顾问, 客服顾问，收银员和客户招待员的不同岗位和职业特点，以体验式学习和场景演练的方式，进一步培训和指导营销服务礼仪规范， 增强销售服务人员礼
仪意识，改善经销商人员的仪容、着装、仪态、职业行为和习惯，提高个人形象和行为素质，树立专业的奥迪品牌形象，形成竞争优势。

The project is the follow-up project after Phase I project of Audi Professional
Business Behavior Training and coaching. It will in accordance with the
status of b ehavior changing after Phase I, consolidate results from Phase I and further train and coach sales and service b ehaviour standards according to the characteristics of different post and b usiness areas of trainees of receptionists, sales advisers, service advisers, customer care advisers, cashiers and customer attendants, with experience learning and scene practice method; further enhancing awareness of professional business behaviour of sales & service staffs; improve dealers’ staffs’ etiquette of appearance, attire, manner ,professional behavior and hab its; improving personal image and b ehavior quality, b uilding up professional Audi b rand image and forming competition advantages; at meanwhile, coach dealers’ management ability of coaching and managing etiquette.
项目将采取到店指导方式,培训指导3天。

这种培训方式，对象涉及的面广，人数多，利于营造人人讲礼仪的氛围The method of in-dealer coaching and 3 days of coaching shall be adopted, in which more trainees related will be covered, and benefits for creating atmosphere of everybody act in etiquette and business behavior way.
发自：网络管理部
网络发展室 第 号 网络质量室 第 号 培训室 第 110号 总第 2010-153号 联系人：张月天 电话：0431- 85990554传真：0431- 85750550 日期：2010年5月7日 页数：
奥迪销售事业部 一汽-大众汽车有限公司 中国吉林省长春市普阳街 3333号 邮编：130011
Audi Sales Division FAW-Volkswagen Automotive Co., Ltd. No. 3333,
Puyang Street,
Changchun,Jilin Province
P.R.China 130011
为此，请您和您的销售总监,服务总监，财务总监，客服经理，销售顾问,服务顾问，前台接待，收银员和客户招待员做好准备，届时参加商务礼仪指导项目So, you and your Sales Director, Service Director, Financial Director, Customer Care Center Manager, sales advisers, service advisers, receptionists, customer care advisers and cashiers please b e getting ready and participate in Audi Business Professional Behavior Training and Coaching Project at the pointed time.
具体事宜和后续信息调查，参见附件和后续调查邮件For details and follow-up information survey, please refer to the appendix and follow-up survey e-mail:
顺祝商祺Best regards,
一汽-大众奥迪销售事业部网络管理部部长，黄杰
Huang Jie, Manager of DD Department of ASD, FAW-VW
2010年5月7日。