会接待方案.ppt
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The plan of Annual meeting
reception
年会接待方案
Content目录
• ⅠAirport Reception 机场接待 • ⅡCheck-in 酒店入住 • Ⅲ Dining services 用餐 • ⅣThe preparatory work 会议前的筹备工作 • Ⅴ In the service work 会中服务工作 • Ⅵ After the meeting service 会后服务准备 • Ⅶ Features of hotel service 酒店特色服务 • ⅧAfter the meeting tourism 会后旅游观光
b Wait at the elevator of the first floor , after receiving the guest ,and then lead them to the reception desk. The reception Group which focuses the guests out of the bus ride to the hotel. A shuttle bus per hour, and the bus departs every hour on the hour
2020年9月18日星期五
6
➢3·Dining services
用餐
b Dinner would be given the guest f&b items such as the red rose, chocolate to construction atmosphere 用餐时餐饮部会视情况赠予客人红玫瑰、巧克力等物品来营建 气氛
牛油蛋糕
• •
Cream Cake 鲜忌廉蛋糕
•
Fruit Platter
• Fruit Platter
• Coffee &Tea
鲜水果盆
鲜水果盆
•
咖啡、红茶 • Coffee &Tea • Coffee &Tea
咖啡、红茶
咖啡、红茶
➢5·In the services work 会中服务工作
a Ask the guest whether need some other items politely, and service quick 礼貌询问客人所需物品，并迅速为其服务 b Ensure the neatness of the venue , supply drinks and utensils timely
嘉宾到达酒店，大厅接待组全员在酒店大厅恭候。
c After guests entering the hotel, the reception staff lead them to their room which arranged in advance
进入酒店后，由接待人员的引领下入住提前安排好的房间。
• Cookies
•
曲奇饼干
• Muffin 松饼
• Chinese Date Cake 拉糕
• Butter Cake
• Sandwich
Baidu Nhomakorabea
• Leek Cake
•
牛油蛋糕
手指三明治
韭菜饼
• Fruit Platter
• Barbecued Pork Buns • Butter Cake
•
鲜水果盆
叉烧包
➢1·Airport Reception 机场接待
a Arrange a receptionist on the first floor of airport on December 26th, Putting warmly welcome guest signs at exports.
12月26日在机场一层到达厅内设接待处人员，根据来客乘坐的 航班到达情况持“热烈欢迎贵宾”牌，在廊桥出口、候机厅二层到 达电梯口及接待处放置简易欢迎标语牌。
d After a meal, lead guests into the room to rest, and asking guests whether the wake up service is needed 餐后安排客房服务人员带入房间休息，并问询是否需要叫醒服务
Coffee break packages 茶歇套餐
嘉宾入住时间（12月26日-12月30日），通知酒店接待人员提前做好相关 准备，确定房间有无异味，设备是否正常。
b When the guests arrive at the hotel, staff of reception group wait in the lobby to welcome the guests
Guest Room
Superior Room
Balcony
Luxury Room
Bathroom
➢3·Dining services
用餐
a Guests can according to their needs to chose the dome pavilion dining or the Chinese restaurants 客人可以根据需要决定在圆顶阁西餐厅或是粤唯先中餐厅就餐
c Business rooms can protect customers' privacy, and equipped with some necessary business equipment, such as electricity socket, network interfaces, fax machine, etc 商务包厢保护顾客的隐私，配备必要的商务装备，比如用电插 口、网络接口，传真机等
在一层到达电梯口等候，接到嘉宾后负责引导至接待处。接待组由此将客人集 中带出乘坐去酒店的大巴车。每小时一班车，整点发车。
2020年9月18日星期五
3
➢2·Check-in 酒店入住
Reception
a Guest check-in time (December 26 - December 30)。 Inform the hotel reception staff to prepare room arrangement in advance, determine the room without peculiar smell, the equipment is normal.
reception
年会接待方案
Content目录
• ⅠAirport Reception 机场接待 • ⅡCheck-in 酒店入住 • Ⅲ Dining services 用餐 • ⅣThe preparatory work 会议前的筹备工作 • Ⅴ In the service work 会中服务工作 • Ⅵ After the meeting service 会后服务准备 • Ⅶ Features of hotel service 酒店特色服务 • ⅧAfter the meeting tourism 会后旅游观光
b Wait at the elevator of the first floor , after receiving the guest ,and then lead them to the reception desk. The reception Group which focuses the guests out of the bus ride to the hotel. A shuttle bus per hour, and the bus departs every hour on the hour
2020年9月18日星期五
6
➢3·Dining services
用餐
b Dinner would be given the guest f&b items such as the red rose, chocolate to construction atmosphere 用餐时餐饮部会视情况赠予客人红玫瑰、巧克力等物品来营建 气氛
牛油蛋糕
• •
Cream Cake 鲜忌廉蛋糕
•
Fruit Platter
• Fruit Platter
• Coffee &Tea
鲜水果盆
鲜水果盆
•
咖啡、红茶 • Coffee &Tea • Coffee &Tea
咖啡、红茶
咖啡、红茶
➢5·In the services work 会中服务工作
a Ask the guest whether need some other items politely, and service quick 礼貌询问客人所需物品，并迅速为其服务 b Ensure the neatness of the venue , supply drinks and utensils timely
嘉宾到达酒店，大厅接待组全员在酒店大厅恭候。
c After guests entering the hotel, the reception staff lead them to their room which arranged in advance
进入酒店后，由接待人员的引领下入住提前安排好的房间。
• Cookies
•
曲奇饼干
• Muffin 松饼
• Chinese Date Cake 拉糕
• Butter Cake
• Sandwich
Baidu Nhomakorabea
• Leek Cake
•
牛油蛋糕
手指三明治
韭菜饼
• Fruit Platter
• Barbecued Pork Buns • Butter Cake
•
鲜水果盆
叉烧包
➢1·Airport Reception 机场接待
a Arrange a receptionist on the first floor of airport on December 26th, Putting warmly welcome guest signs at exports.
12月26日在机场一层到达厅内设接待处人员，根据来客乘坐的 航班到达情况持“热烈欢迎贵宾”牌，在廊桥出口、候机厅二层到 达电梯口及接待处放置简易欢迎标语牌。
d After a meal, lead guests into the room to rest, and asking guests whether the wake up service is needed 餐后安排客房服务人员带入房间休息，并问询是否需要叫醒服务
Coffee break packages 茶歇套餐
嘉宾入住时间（12月26日-12月30日），通知酒店接待人员提前做好相关 准备，确定房间有无异味，设备是否正常。
b When the guests arrive at the hotel, staff of reception group wait in the lobby to welcome the guests
Guest Room
Superior Room
Balcony
Luxury Room
Bathroom
➢3·Dining services
用餐
a Guests can according to their needs to chose the dome pavilion dining or the Chinese restaurants 客人可以根据需要决定在圆顶阁西餐厅或是粤唯先中餐厅就餐
c Business rooms can protect customers' privacy, and equipped with some necessary business equipment, such as electricity socket, network interfaces, fax machine, etc 商务包厢保护顾客的隐私，配备必要的商务装备，比如用电插 口、网络接口，传真机等
在一层到达电梯口等候，接到嘉宾后负责引导至接待处。接待组由此将客人集 中带出乘坐去酒店的大巴车。每小时一班车，整点发车。
2020年9月18日星期五
3
➢2·Check-in 酒店入住
Reception
a Guest check-in time (December 26 - December 30)。 Inform the hotel reception staff to prepare room arrangement in advance, determine the room without peculiar smell, the equipment is normal.