酒店宾客意见调查表

We would also like to know about you
我们非常希望了解您如下情 况
1.Was this your first stay at the HeilHotel.
您是否第一次光临海澜大 酒店
Yes
是
No
否
2.What was the primary purpose of your visit?
How would you rate our fitness & recreation facilities and services?
您对我店康乐服务和 设备有何意见？
Facilities 设施质量
Massage
按摩
Excellet Good Fair Pour
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Beauty Salon Disco Plaza
每次见到您都对您微 笑致意。
3. Perform their jobs quickly and effiently.
Excell et
Good Fair Pour
很满 意满
意 一般 差
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Company referral
公司安排
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Personal recommendation
服务快捷高效。
4.Did our hotel make you feel safe and secure?
我店是否使您有安全感？
5.Do you think that you have received value for money in the central hotel?
您如何评价我店的价格和 价值？
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KTV
KTV
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Travel Agency
旅行社
Furniture
客房家具
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How would you rate our conference facilities?
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Reputation
声誉
Cleanliness
客房清洁卫生
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您对我店的会议设施 及服务有何意见？
您光临的缘由是什么？
Business
商务
Pleasure Convention
观光休闲 会议
3.Which of the following made you choose the Heilan Hotel?
您为何选择海澜大酒店
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Amenities
卫生间设施及用品
门厅迎宾 行李服务 接待登记 闻讯 结账 电话总机 商务中心
Assistant Manager
大堂经理
Public Lavatory Taxi Service
公共洗手间 出租车服务
Could you give us your impression of the accommodation? 请谈谈您对我店客房服务和 设备的意见？
Service When Taking Orders 订餐是电话应答服务
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Food Quality
食品质量
Promptness of Food Delivery 服务速度
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对您的到来给 予热情友好的欢迎。
2. Smile and greet you each time they saw you.
Did you receive courteous satisfactory from below?
您是否受到酒店满意、周到的服务？
Doorman service Concierge Check-in Information Check-out Telephone Operator Business Centre
您对我点餐饮服 务和饮食质量有 何意见？
Food & Beverage
菜肴、食品和饮料 质量
Excellet Good Fair Pour
很满意 满意 一般 差
Lobby Lounge
大堂酒吧
Heilan Hall
海澜厅
Banquet Hall
宴会厅
Banquet Reservation 宴会预订
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他人推荐
源自文库
4.Your age
您的年龄
□ Under 25
□ 25-34
□ 34-44
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45-54
55-64
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65+
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We would appreciate it if you could make some comment or suggestions below. 请阁下提供其他宝贵意见及建议，以便酒店能进一步改善。
□ 美容室
□ 迪斯科广场
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Service&Presentation 餐厅服务
Excellet Good Fair Pour 很满 满意 一般 差 □□ □ □ □□ □ □ □□ □ □ □□ □ □
Service 服务质量 Excellet Good Fair Pour
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Laundry / Valeting Service
洗衣服务
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Did our staff…?
Air-Condition
房间空调
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我店员工是否……?
1. Give you a friendly greeting upon your arrival.
Are you satisfied with our room service?
Service Bathroom Fitting$
客房服务
Excellet Good Fair Pour 很满意 满意 一般 差
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What do you think of our food $ beverage service?