公司商务英语培训内部资料4
商务英语综合教程第四册Unit 4 International Risks
entrant n. 进入者；新会员；参加竞赛者；新工作者 例：That's because only a few system calls can be safely called inside
2. Porter defines them as: threat of new entrants in the industry, threat of substitute goods and services, intensity of competition within the industry, bargaining power of suppliers, and bargaining power of consumers.
Exercise: I. Answer the following questions according to the text:
1. What is the main topic of the passage?
The topic of the passage is Risks in International Business.
2. What do you know about the international risks?
Just as there are reasons to get into global markets, and benefits from global markets, there are also risks involved in locating companies in certain countries. Each country may have its potentials; it also has its woes that are associated with doing business with major companies. Some of the rogue countries may have all the natural minerals but the risks involved in doing business in those countries exceed the benefits.
BEC中级真题详解第四辑
第四辑真题详解Test1Part1首先得搞明白的是这篇文章到底讲的什么。
不用看具体内容，有两个地方直接告诉了。
一个是题目说明的第一句话，另一个是正文的标题。
从这两个地方就可以看出全文探讨的是公司未来接班人——也就是潜力股——的培养问题。
A段讲了TLRG这个贯穿全文的研究组织诞生的原因：现行的研究满足不了需要，于是大多数公司只能自己探索发掘接班人的模式；（即第五题的答案）B段讲了直属经理（line managers）对于发掘接班人的重要性（真是干什么都要从基层抓起），以及经理们的一些疑虑；C段讲的是接班人问题对公司的重要性，并且应该让院线经理们明白这种重要性；D段是针对前面列出的问题，提出的解决建议，什么专家协助等等。
整篇文章分为四个部分，层层递进，有很强的逻辑性。
拿这样的文章来做阅读材料应该是相对容易把握的。
题目解析：图中蓝色的线为答案潜伏的地方。
7个题干基本是将原文中的句子用另外的词语和句型表述出来，所以题干中的关键词都能在正文里找到与之匹配的，比如第四题题干里的expert对应D段的specialists,第六题的too busy to对应于B段里的heavy workloads，第七题的interest对应于C段的appeal。
第一题说“经理们必须采取措施使潜力股们相信他们对公司的价值”，也就是要让潜力股们对公司忠诚，即C段说的creating “attraction centres”和loyalty。
第二题说“组织必须把目光投向正在培养中的潜力股以外的地方”，即D段最后两句话所说的寻找新一代的潜力股。
第三题和B段的最后一句话完全是一个意思：怕培养潜力股的投入收不回成本。
第四题说开发潜力股，经理们需要在公司内部得到专家支持。
答案是D段的第一句话：公司的人力资源专家需要采取行动。
HR specialists就是expert。
第五题说公司现在没有在指导策略的支持下辨别潜力股。
也就是说公司是依靠自己来发掘人才的。
2024年商务英语培训资料
Clear purpose
At the beginning of the letter, clarify the purpose of the letter so that the recipient can quickly understand the main idea of the letter.
• Marketing: including market research, advertising, sales strategies, etc., requires the use of business English for market promotion and brand promotion.
Punctuality and punctuality
Respect level
Strictly adhere to the meeting and agreed time to demonstrate your integrity and reliability.
Understand and respect the hierarchical systems of different countries and regions to avoid unnecessary misunderstandings or conflicts.
02 Business English communication skills
Principles of Effective Business Communication
商务英语知识点
商务英语Chapter1 Setting Up a Business ⑴Sole proprietorship个人独资企业，个体户本章重要词组：Sole proprietorship个体户sales revenue销售收入double taxation双重征税Limited liability company 有限责任公司dividend股息，分红Chapter2 Marketing: an Overview⑴The functions of marketing①Marketing research ②Acquiring ③Selling ④Transportation ⑤Storage ⑥Finance and Credit ⑦Risk Taking ⑧Standardization and Grading⑵4〞p〞:①Product ②price ③promotion ④place本章重要词组：market segmentation市场细分legal tender 法定货币Chapter3 Products and Pricing完形填空⑴Product life cycle:①introduction 特点：profits tend to be small and even losses may occur②growth 特点：sales increase quickly and profits begin to pour in○3maturity 特点：the total sales volume begins to fall,and the profits start to shrink .④decline 特点：the demand for the product continues to fall and so does the sales volume.⑵skimming strategy:When a product is at the introduction stage of its life cycle and there is little competition,it can be priced high to make maximum profit and skim the “cream〞of the market.本章重要词组：Product life cycle产品生命周期〔中英互译〕profit-oriented objectives利润导向型目的sales-oriented objective销售额导向型目的skimming strategy撇脂战略Return on capital 投资回报率break—even analysis 盈亏平衡点分析Chapter4 Channels of distributionWholesaler批发商：wholesaler are middlemen who buy in large quantities from the producers and redistribute the goods to the middlemen at the next level retailers.Water 海上运输最廉价air 空运最贵本章重要词组：Channels of distribution分销渠道Chapter5 Promotion完形填空⑴The combination of the promotional tools is called the promotion mix.Tools that are commonly used for promotion are advertising广告, sales promotion促销,personal selling当面行销, public relations公共关系, publicity媒体推介, etc. At the core of the mix, of course, is a good product. Without such a product, the tools will be uesless or produce undesirable results.(2) Advertising media are newspaper,television,radio,direct mail,the internet,outdoor billboards,yellow pagesTelevision电视广告最贵本章的重要词组：promotion mix促销组合coupon打折券trade stamp行业实惠券trade show 行业展览会personal selling当面行销Chapter6 Money and Banking影响货币供应的三个工具：reserve requirements,changes in the discount rates,and open—market operations.本章重要词组：paper note 纸币legal tender法定货币time deposit定期存款demand deposit活期存款banker’s acceptance银行承兑credit card信誉卡debit card借记卡pension fund养老基金reserve requirements贮存金要求discount rate贴现率open-market operation公开市场运作Chapter7 Financing1、Trade credit分为三类：open account开立账户promissory note本票draft汇票2、promissory note(定义) which is an unconditional written promise by the buyer to make repayment to the seller on a particular date.本章重要词组：trade credit行业信誉account receivable应收账款account payable应付账款open account开立账户promissory note本票draft汇票compensating balance补偿余额retained earnings留用利润depreciation折旧equity financing股权融资debt financing债务融资preferred stock优先股融资方式分两种：long—term financing short—term financingChapter8 Accounting⑴Balance sheet(定义) is one type of financial statement,which reports the financial health of a firm on a specific date.A banlance sheet is made up of three types of account,i.e. assets 资产,liabilities负债and owner s’ equity全部者权益.Assets are what a business owns.assets = liabilities + owner’s equity (资产=负债+全部者权益)⑵Gross profit margin = Gross profit / Net salesNet profit margin = Net income / Net sales本章重要词组：balance sheet 资产负债表current assets流淌资产fixed assets 固定资产current liabilities流淌负债long-term liabilities长期负债current ratio流淌比率quick ratio速动比率income statement损益表gross profit margin毛利润率net profit margin 净利润率return on owners’ investment投资回报率Chapter9 The Securities Market本章重要词组：securities market证券市场stock speculator股票投机者Chapter12 International Business⑴Foreign exchange定义：Doing international business often involves use of currencies different from your own.本章重要词组：absolute advantage肯定优势comparative advantage相对优势licensing arrangement特许协议multinatioal corporation跨国公司foreign exchange外汇import surtax进口附加税tariffs关税quota配额import license进口答应证Chapter13 Managing Business Enterprises1、Planning:Planning involves setting goals and working out strategies to achieve the goals。
高级综合商务英语unit4课文翻译
今年 1 月，史蒂夫 ?乔布斯 (Steve Jobs)走上旧金山芳草地艺术中心(Yerba Buena Center)的舞台发布iPad，完成了现代商业史上最引人注目的一次复出。
这不仅仅关乎半年前迫使他退居幕后的疾病。
病魔一度令乔布斯严重消瘦，最终不得不进行肝脏移植手术。
而就在十多年前，几乎所有人认为乔布斯的事业及其共同创立的苹果公司(Apple)已经走上绝路。
硅谷和华尔街都断定，它们已经与科技的未来无缘。
然而，到了今年初，苹果已然重生。
在1 月份的发布会之前，即使是按照乔布斯自己的苛刻标准衡量，外界对苹果的期望程度也是异乎寻常的。
批评者总是用贬抑的口吻谈论乔布斯创造的“现实扭曲场” ：他能让观众信服，那些在其他厂商手中似乎尚未成形的技术已经被苹果完美地应用。
为了激起消费者购买他们自己也不知道是否真正需要的电子产品的欲望，打消他们的疑虑极其关键，而乔布斯则早就被公认为这种艺术形式的大师。
这不仅仅关乎半年前迫使他退居幕后的疾病。
病魔一度令乔布斯严重消瘦，最终不得不进行肝脏移植手术。
而就在十多年前，几乎所有人认为乔布斯的事业及其共同创立的苹果公司(Apple)已经走上绝路。
硅谷和华尔街都断定，它们已经与科技的未来无缘。
对于 F?斯科特 ?菲茨杰拉德 (F. Scott Fitzgerald)广为流传的名言（美国人的生命中没有第二幕）而言，没有比这更坚决的反驳了。
乔布斯首次登上报纸头条时，甚至比现在的马克?扎克伯格(Mark Zuckerberg)还要年轻。
早在书呆子备受追捧之前，由于在普及个人电脑(PC)中发挥的关键作用，以及苹果在华尔街的成功上市（当时乔布斯年仅 25 岁），乔布斯就成为了科技界的第一个摇滚明星。
如今，三十年过去了，乔布斯成为了在塑造世纪之交的世界中居功至伟的美国西海岸的几大科技巨头之一。
他的老对手比尔 ?盖茨 (Bill Gates)或许更富有，而且在盖茨的事业巅峰时期，凭借其在 PC 软件领域的垄断，可以说盖茨的影响力比乔布斯更大。
商务英语基础知识
（2008-10-30）
一、各类货运提单名词解释 1)提单 BILL OF LADING（简写B/L）是指一种用以证明海上运输合同和货物由承运人接管或装船，以及承运人据以保证在目的港交付的单证。 2)货运提单 HOUSE B/L 是指由货运代理人签发的提单。货运提单往往是货物从内陆运出并运至内陆时签发的。国际货代通常都使用此种提单。一般货代为满足客户的倒签或其他船东无法满足的要求时也使用这种提单。 3)船东提单MASTER B/L 是指由船东签发的提单。 4)已装船提单 SHIPPED OR BOARD B/L 指承运人向托运人签发的货物已经装船的提单。 5)收货待运提单或待运提单 RECEIVED FOR SHIPPING B/L 指承运人虽已收到货物但尚未装船时签发的提单。 6)直达提单 DIRECT B/L 指货物自装货港装船后，中途不经换船直接驶到卸货港卸货而签发的提单。 8)联运提单或称转船提单 THROUGH B/L 指承运人在装货港签发的中途得以转船运输而至目的港的提单。 9)多式联运提单 MT B/L 指货物由海上、内河、铁路、公路、航空等两种或多种运输方式进行联合运输而签的适用于全程运输的提单。 10)班轮提单 LINER B/L 班轮是在一定的航线上按照公布的时间表，在规定的港口间连续从事货运的船舶。班轮可分定线定期和定线不定期两种。 11)租船合同提单 CHARTER PARTY B/L 一般指用租船承运租船人的全部货物，船东签给租船人的提单，或者并非全部装运租船人的货物，而由船东或租船人所签发的提单。 12)记名提单 STRAIGHT B/L 是指只有提单上指名的收货人可以提货的提单，一般不具备流通性。
二．汇票条款 汇票属于金融单据(Financial Documents)，是一种可转让的有价证券。目前绝大多数跟单信用证都有凭汇票支付款项的规定。汇票的各项内容必须严格符合有关条款的规定 ，不得随意涂改。下面是一些国外来证中所常见的汇票条款，供参考。 例1 All drafts must be marked“Drawn under the Royal Bank Of Canada， Montreal L／C No．XXX dated XXX and Banco de Chile， Santiago Credit No．XXX dated XXX．”上述出票条款(Drawn Clause)中有两家银行、两个信用证号码，两个开证日期。前者是转开证行也是指定的付款行或保兑行，后者是原始开证行。由于原始开证行与通知行无代理关系，因此通过另一家银行转开信用证，这样就出现两家银行、两个证号、和两个开证日期的条款，出口人在开立汇票时须按该条款的要求缮制。 注；在一般正常的情况下，出票条款中只打：一家开证行 、一个证号及一个开证日期。 例2 Draft must be drawn for HK$ equivalent of invoice value (RMB)converted at negotiating bank’s buying rate of exchange on day of negotiation． 上述条款摘自香港来证，信用证及买卖合同的币制均为外汇人民币，因汇票须在香港银行以港币支付，所以来证加列上述条款：，我可按议付日中国银行的港币买入价将外汇人民币折成港币开立汇票。例3 Draft to be enfaced with the following clause： "Payable with interest at bank’s current rate of interest pertaining to the currency of this bill from date hereof to the date of payment. 上述条款要求在汇票上注明开证行自汇票开发的日期(即议付日期)起至其转向进口人收回垫款之日止这段时间的利息 ，开证人应按条款规定偿付给开证行。事实上这是开证行与进口人之间的利息结算，与出口人无关。但出口人须按此条款缮制汇票，以符合信用证要求(一般由银行代加)。 例4 Draft at 90 days sight． We are authorized to pay interest at the rate of 9 ％ p．a． for full invoice value at maturity． Invoice and draft must show the amount of interest ． 上述条款是90天远期汇票，见票后起算。开证行被授权按年息9厘计息到期付款。 发票与汇票上必须显示利息金额 。此条款表明货款金额连同利息都可于见票90天后在信用证项下支付，这就是真远期加利息。在发票上应打出Plus 90 days interest XXXX 然后再把货款加利息的总金额打在下面，汇票上应打出：“The amount of 90 days interest at 9％ p．a． being XXXX is included”例5 Drafts for 50％ invoice value payable at sight and for remaining 50％payable at 30 days after sight free of interest．(L／C amount USD20，000)Documents to be released after full pay meritof invoice Value． 上述条款系即期与远期信用证结合，应开两张汇票，半数即期付款，半数见票30天后付款，不计利息。开证行于收到全部货款后放单。 例6 Drafts at 180 days after sight drawn on Snitama Bank Ltd., Tokyo Office． Usance drafts drawn Under this L／C are to be negotiated at sight basis. Discount charges and acceptance commission are for account of accountee． 上述条款由日本银行开来，汇票开立远期见票180天付款， 但可即期议付，其承兑费和贴现费均由开证人负担。对受益人来说是即期信用证，通常称为假远期信用证。 例7 Documentary Credit available with yourselves by payment against presentation of the documents detailed herein．．．．． 上述条款意为：该信用证可由通知行凭受益人提供证内所规定的单据付款，不需要提供汇票。 例8 Available by draft accompanied by the documents specified herein．上述条款需凭汇票支款，但未明确汇票的付款人。此种情况，我汇票应以开证行为付款人。 例9 90％ of the total L／C amount is payable at sight and 10％ will be payable when the buyers issue a no objection certificate for payment of this amount. 这是利比亚来证条款：90％即期付款赎单，其余10％货款 须待开证人签发“无异议证明书”后，开证行才予付款。 什么时候签发“无异议证明书”，条款未作明确规定，这就给出口人带来了事后一连串的催理工作。 例10 We hereby establish this Irrevocable Credit which is available against beneficiary’s drafts drawn induplicate on applicant at 30 days sight free of interest for 100％ of invoice value． "Document against acceptance"． 上述条款见于新加坡来证中，是真远期，见票30天付款， 不计利息，承兑交单(D／A)。这承兑交单是开证行与开证 人之间的事，与受益人无关。汇票到达开证行后经开证人承兑，银行即交付单据。至于信用证项下货款，开证行保证在30天到期时偿付与议付行。
商务英语口语培训内部资料
Lesson One 自我介绍（Self-Introduction）Lesson Two 更多了解(Effective Question and Answer Techniques)Lesson Three 电话技巧(Western telephone etiquette)Lesson Four 制定日程(Setting agenda for meetings, travel and events)Lesson Five 安排事物(Inviting, accepting, declining, offering, refusing)Lesson Six 商业用餐(Translations on foods, showing opinions)Lesson Seven 工作之余(Choosing and developing topics of conversation)Lesson Eight 工作面试(Job interview)Lesson Nine 办公自动化(Office Automation)Lesson Ten 商业会议(At the Meeting)Lesson One自我介绍（Self-Introduction）WelcomingOn behalf of …, I’m very glad to welcome you…It’s a pleasure to see you here.Welcome to…Thank you for coming all this way.Self IntroductionPlease let me introduce myself. I’m…How do you do? My name is…May I introduce myself? I’m…It’s a pleasure to make your acquaintance. My name is…Third-party IntroductionIt’s my pleasure to introduce you to …I’d like to introduce you to …A, let me introduce you to …A, I’d like you to meet …A, I don’t believe you’ve ever met …This is …He’s in charge of…He looks after…He’s our …Director/Manager.OfferingLet me get you a coffee.Would you like a coffee?Let me take your coat.Small talk topicsTravelHow’s your flight?How do you like our city?Is this your first visit to…?Did you have a good trip?Was it easy to find here?WeatherIt’s a beautiful day, isn’t it?I heard it’s going to rain this afternoon.My flight was cancelled because of the heavy snow.There will be a storm tomorrow.Finally we’ve gotten a beautiful day.I hate the summers here. There’s too much rain and it’s usually very hot.I’m a spring/summer/autumn/winter person.Cold, isn’t it? I’m freezing.It’s lovely/sunny/warm.It was dismal/cloudy/cold/damp/wet/stormy/windy.AccommodationHow’s your hotel?It’s very comfortable/convenient/luxurious.The service is excellent.It’s rather noisy/dirty.The service is rather slow.The rooms are a bit cramped.Sample DialogueA: Welcome to ABC. I’m John Smith. I look after the accounting department here.B: Nice to meet you. My name is Susan Wong.A: Nice to meet you, Susan. How was your trip?B: Slow. It was caught in awful traffic.A: Sorry to hear that. Anyway, have you checked in?B: Yes.A: Everything OK?B: Fine.A: So how do you find our weather?B: It’s hot. When I left home, it was only ten degrees.Lesson Two 更多了解(Effective Question and Answer Techniques)GreetingsGood morning/afternoon/evening.How are you doing?How’s everything going?How have you been?What have you been up to lately?What’s new/cooking/grilling/going on?Hi/Hey/What’s up!ResponsesI’m doing very well. Thank you. How about yourself? Okay/Not bad/All right. How are you?Great! Thanks. What about you?Couldn’t be better! You?Same ol’.Awful. /Couldn’t be worse.JobsWhat do you do?I’m a teacher/lawyer/nurse. (profession)I work in finance/waste management/show business. (field of business)I’m in marketing/human resource/executive administration. (function)I work for the ABC Corporation. (employer)I work for myself at the moment. (self-employed)I look after the children. /I’m a homemaker.I’m between jobs right now. (unemployed)How long have you been with them?How do you like it (your job)?How’s business?FamilyAre you married?What does your husband/wife do?Do you have any kids?How old are they?Are they at school/at college/working?Do they still live at home?Spare timeWhat do you do in the evenings/on weekends? Where do you spend your holidays?What do you do in you spare time?Do you like movies/gardening/sport/cooking?OriginsWhere do you come from?Where did your family come from?Where were you brought up?How young were you when you moved to New York? Which part of China were you born in?Sample DialogueA: What do you do? (question)B: I’m self-employed. (answer)A: That’s great! I always want to do that. (comment) B: Well. It’s a very hard job too. (added information)Lesson Three电话技巧(making and answering phone calls, western telephone etiquette)Answering the phoneHello!Good morning. GrantHotel. Reception. Susan Park speaking. How may I help you?Susan Park’s Office.SusanPark/Susan/Park.May I know who’s calling please?May I know what this is in reference to?Asking to speak to someoneMay/Could/Can I speak to/with Dr. Smith please? This is John Green speaking.I’d like to speak to Dr. Smith please. This is John Green.This is John Green from ABC. Is Dr. Smith in, please?Is Susan there?Dr. Smith please.I’m with…and I need to talk with…about…I’m representing …May I speak with…, please?Asking someone to wait for a momentWould you mind holding a minute while I try to find her? Could you hold on, please?Please hold on for a second.One/Just a moment, please.Hang on. I’ll get him.Just a second.One moment, please. I’ll see if he’s in.Asking the caller to leave a messageI’m sorry but he’s not here right now. May I take a message or would you like to call back later?I’m sorry but he tied up/busy/occupied/in a meeting now. Would you like to have him return your call?I’m afraid he can’t come to the phone/speak to you/take the call at this moment. Could you call back in a few minutes/later/in a little while?I’m sorry he’s not answering the phone. Perhaps he stepped out for a moment. May I have him return your call?Transferring informationCould you repeat that, please?Could you say it once again?Can you say it louder/slower?Have you got that?Could you please spell it?Anything else?Would you like me to read it to you again?Let me repeat to see if I get it.Lesson Four 制定日程(setting agenda for meetings, travel and events)Making appointmentI’m calling to make an appointment with you for next Monday.I wonder if it would be convenient to meet you tomorrow. Would it be convenient if I call on you tonight?Could you arrange an appointment with Mr. Green for me?I’d like to drop by tomorrow to talk over our plan.I look forward to seeing you at your office on July 18.Can you squeeze in some time for me next week?Suggesting a timeCan you make it at 3:00 on Monday?Will 9:00 be alright/okay with you?How about/what do you think of 3:30?Let’s say about 9is tomorrow?Anytime before 6 p.m..Anytime except Monday will be fine/okay/all right with me.I’m available from 9:00 to 3:00.Making enquires about flightsI have an enquiry about the flights to London on Saturday. Have you got any morning flights on Sunday from Beijing to New York?Is it a non-stop flight?How long will the flight take?What’s the fare for a one-way/round trip to Shanghai?When does the flight depart/leave?When is the departure/arrival time?Is there a discount for a night flight?Can you put me on the waiting list?What time am I supposed to check in?Booking ticketsI’d like to book a business class ticket on United Airline Flight 518 to Boston.Can I make a reservation for a morning flight on May 3rd, please? I’d like to stop over in Chicago if it all right.I’d prefer first/business/executive/economy class.Could you book me an aisle/a window seat?Could you make arrangement for vegetarian meals? Confirming and canceling reservationsI’d like to reconfirm my connecting flight reservation.I wonder if I could cancel my reservation with United Airlines to New York on November 16.Sample DialogueA: Good morning. Can I please have your ticket and passport? How many pieces of luggage would you like to check in?B: Just this one piece. Can I carry on this bag?A: Sure. I’m sorry. Your luggage is 8 kilos overweight.B: How much should I pay for the excess weight?A: The charge for excess weight is 6 dollars per kilo.B: Guess I don’t have a choice.A: Here’s your boarding pass, ticket and passport. Have a good trip, sir.Lesson Five安排事物(inviting, accepting, declining, offering, refusing)Making invitationsI would like to invite you to a reception next Sunday at my home.I would like to invite you to dinner at the new Chinese restaurant. Would you like/care to join us for dessert and coffee?Would you like to go to New York with me next month?I was wondering if you’d like to go to the beach on Saturday.I was wondering if you’d like to come to dinner on Tuesday evening.Can/Will you meet me at the mall after class for some shoe shopping?Can you come over tomorrow night and watch the game with us? How/what about a movie tonight?Why don’t you/not jog with me in the mornings?Why don’t you stop by for a visit on your way home?Thank you very much.Thanks for your invitation. I’d be delighted to. /I’d love to. Sure. That would be fun/wonderful/great.What a terrific idea! I’d really love to.Sounds great!Sounds like fun!Sure thing!I’ll see you there.Dinner/6:00 it is!Why don’t we!Declining invitationsThank you, but I’m afraid I have other plans for that night. Thank you, but I’m afraid I have an appointment that day. I’m sorry. I can’t go to the movie with you. I…(excuse)I wish I could, but I’m busy. Maybe another time, though.I hate to turn you down, but I must…I would love to any other time, but I’ve already made plans. Thank for asking, but…I appreciate the invitation, but I’m afraid I can’t.I’m afraid I can’t, but thanks anyway.What about a rain check?Lesson Six商业用餐(Chinese/western/business table manner, translations on food’sname, showing opinions)Ways of cookingBakedBoiledSteamedStewedBraisedDeep fried/pan fried/stir friedGrilledBarbecueWays of cuttingWholeSteakChunkDicedSlicedShreddedMinedSkewerCommenting on foodIt smells good/looks great/tastes delicious.The sweet potato pie is the best that I’ve ever had.Sichuan food is too hot for me. My mouth is burning.This dish tastes kind of salty/sour/greasy/stale.The soup is too heavily seasoned/plain.Proposing a toastMay I propose a toast to our friendship and cooperation?I’d like to propose a toast to our distinguished American guests. Let’s drink to your promotion.Here’s to your health/pleasant trip to Beijing/a successful new year.Cheers!Asking for checkMay I have the check please?I’m afraid you made a mistake here.Could please make sure the check gets to me?Check, please.Paying for the checkIt’s on me.It’s my treat.Let me do the honor.I’ll get it this time.I insist.Let’s split it.Let’s go 50/50.Lesson Seven工作之余（after-work entertainments, choosing and developing topics ofconversation）Introducing topics/agendasI’m glad to bump into you. I wanted to ask you about…While we’re on the subject…I just wanted to mention…You know you mention…?There were a couple of points I wanted to mention…The other point was…There’s just one thing I wanted to say…Changing/ending a topicAnyway, let’s talk about something else.So, let’s leave that (for later).Changing the subject for a moment…By the way…Talking of…That reminds me…Checking and clarifyingDo you see what I’m getting at?Is that clear?Do you mean…?Are you saying…?Let me see if I get it clear/correctly. Do you mean…?Asking about hobbies and interestsDo you have any hobbies and interests?What do you do in your spare/free time?Expressing likes and dislikesI like football.I love reading.I enjoy cooking.I adore Tom Cruise.I’m interested in antiques collections, especially Chinese antique furniture.I’m quite into golf.I’m crazy/mad about rock’n’roll.I fall for folk dance.John is enthusiastic about hiking.I don’t like soccer.I hate boxing.Expressing preferencesI prefer jazz to pop.I prefer staying at home to going out with him tonight.I prefer to play badminton rather than play basketball.Joe has a preference for European movies.Of all kinds of music, I like R&B best.Classical music is my favorite music.Hip Hop is my least favorite.As far as I am concerned, poetry reading is for the birds.For me, the best time is to sit back with a cold beer in my hand. I’d rather take the bus home.Sample DialogueA: Have you watched any movie lately?B: Not really. I have been kept busy recently.A: That’s too bad. I went to watch the Red Dragon the other day. It’s really fantastic.B: Red Dragon? I haven’t even heard about it.A: What are you? From the cave? It has been an instant hit after it was put on show in the theatre.B: Well, I told you I was busy. So what was it about?A: It’s actually the prequel to The silence of the Lambs. In this one, the story of a former FBI agent Will Graham, who was nearly killed by Hannibal Lecter, is told, and it includes the initial capture of “the Cannibal”.B: Really? I have watched The silence of the Lambs. It features Anthony Hopkins and Jodie Foster, right?A: You are right. But the new movie has a stronger cast, including young talents like Edward Norton and Ralph Fiennes. Of course, Anthony Hopkins stays and still plays Dr. Lecter.B: It sounds really exciting. I should try to find some time to go.Lesson Eight 工作面试(Job interview)About educationWhat is your education background?I graduated from PekingUniversity.I attended NewOrientalSchool for its spoken English courses in 2003.I’m a law/accounting/mathematic major.I minored in finance/computer science.I have a BA/BS/BBA/MBA/MS/MA/PHD degree in Chinese literature/Computer science/finance.I received my BA degree from TianjinUniversity in 1999.I finished primary school in 1990, and went to middle school that September. I graduated from high school in July 1996, after which I entered Shanghai University of Foreign Studies.About honor, award and activitiesI won the university scholarship for three academic years.I won second prize in the English Speech Contest of our university in 2001.I’ve received the honor of the most outstanding student in 2000.I served in the schools basketball team/as monitor for class.About ExperienceHave you got any experience in management?I’m afraid not. I’ve jut graduated from college. Though I have no experience in this field, I’m willing to learn.I worked as an interpreter in a foreign trade company for 3 years. I’m currently with a state-owned enterprise.I’m an administrative assistant with a joint venture company. I’m in charge of the personnel department.Reasons for quitting and applicationI quit due to the expiry of my employment contract.My job is not in line with my area of study.I didn’t like the working environment there and there was little opportunity for advancement.I’d like to work in a company that gives me more room for personal growth.I’d like a career that’s more dynamic and challenging.I’d love have an opportunity to further develop my abilities. Yours is a famous company with excellent management. If I have an opportunity to work in such a company, I believe I’ll be able to fully develop my abilities and obtain wider experience, and at the same time, make valuable contributions to the company.Yours is a multi-national corporation mainly engaged in manufacturing electronic products, with its headquarters in the USA. You entered China’s market 5 years ago and your products made in China are enjoying good market shares both at home and abroad.About qualificationI was specially trained for this kind of job.For the past four years, I’ve been working as office director for a joint-venture.I’ve had many years of experience in customer service.I have the educational background and relevant experience required for the job.Since my past work experience is closely related to this job. I’m confident I can do this job well.I know a lot about how north China’s market works and how business is done there.Besides Mandarin, my mother tongue, I can also speak English, Japanese and Cantonese.I have been holding a driver’s license since 1999.I’ve got a certificate of CET band 6.I’m energetic and decisive. I always manage to have things done on time.I maybe kind of shy around people. But I’m working on it by creating myself more opportunities to social.Lesson Nine 办公自动化(Office Automation)Talking about hardwareI’d like to buy a computer with up-to-date components.I’m afraid this software is not compatible with the main board.Your memory is too small to run this application software.A good model of computer includes a Pentium 2.2G processor, 256MB of RAM, a 40GB hard drive, a DVD-ROM drive, a SB live deluxe and a 17-inch monitor.Talking about virus, internet and operationVirus is a self-duplicating computer program that interferes with a computer’s hardware of operating system.In order to protect your data, you need to install a powerful anti-virus program on the hard disk.These two documents have been infected with a virus.CIH is a very destructive virus.CIH virus triggers/strikes/breaks out on the 26th of April or any month.Do you often go online?I love surfing the internet.He’s a netizen/nethead/cyber addict.John Dow has a lot of net pals.What kind of web site do you often browse?Our homepage was attacked by hackers.Do you do online shopping?You can download all kinds of cute clip arts from this site.My computer is down again.Press the right button on the mouse.Move the cursor here, and double click the left button on the mouse.Please key/type in your password.Please log in/out.Remember to save before you exit.Please backup your important documents on a mobile hard disc drive.Giving instructionsKey in your password.Insert a floppy disc into Drive A.To turn on the machine, turn the power knob clockwise. Turn it counter-clockwise to turn it off.Press the button once to start the machine. To stop it, press the same button once again.If you press these two keys (ctrl and space bar) at the same time, you can switch the status from English to Chinese, or vice versa.Lesson Ten 商业会议（At the Meeting）Starting a meetingShall we get started?Now that everyone is here, let’s get down to business.We are going to discuss three problems this morning.Proceeding to the next itemShall we move on to the next item on the agenda?Let’s turn to the second problem.How about proceeding to the next question?Guiding people in the discussionFirst, I’d like Mr. Hunter to briefly introduce the situation. Could you elaborate on that?Miss Brown, can we have your report now?Would you take the minutes of the meeting, Miss Jones? Would you wind up? We’re running out of time.Whose turn is it next?Coming back to the main pointI think we are getting side-tracked.Shall we get back to the main point?I’m afraid we’re getting a bit off the point.I see your point, but could we please stick to the main problem here?Checking agreementAre we all agreed?Do I have your support on this?Are we all for this plan?Are we all in favor of this decision?Has anyone got any objection to this proposal?Do we all agree on this?Those in favor/against, please put up your hand.Meeting’s adjourned.Let me take a minute to sum up the main points of this discussion.If nobody wants to add anything, we can draw the meeting to a close.That’s about all.Giving an opinion and introducing ideasI think…In my opinion, …Personally,…As far as I’m concerned,…As I see it,…Wouldn’t it be possible to…Could I make an additional recommendation?I’d like to make one more point.Agree with an opinionYes, I quite agree.I entirely agree with you.That’s exactly what I have in mind. I’m all for this plan.I’m in favor of this proposal.I can’t agree more.You’re absolutely right.Half-agreeing with an opinionYes, I agree up to a point, but…Yes, in a way, but…Yes, I partially agree, but…I suppose so, but…Well, you’ve got a point there.There’s something in that, I suppose.Disagreeing politelyI’m having a second thought on that. Well, I don’t know.Well, I think it depends.Well, I’m not sure about that.Do you think so?Are you sure about that?Disagreeing stronglyNo, I disagree.No, I don’t agree with you at all.No, I wouldn’t accept that for one minute.附录：《高级商务英语口语》目录Lesson 1 Formal Verbal Communication in Business ILesson 2 Formal Verbal Communication in Business IILesson 3 Cross-Cultural Communication in BusinessLesson 4 Business EtiquetteLesson 5 Contract EnglishLesson 6 Negotiation EnglishLesson 7 Business ReportingLesson8 Business News ReadingLesson9 Interview English世上没有一件工作不辛苦，没有一处人事不复杂。
公司商务英语培训内部
如果别人要找的人不在 通常我们有二种选
择 第一种是请别人晚点再打来 除了像例句
用 try again/ call again 之外 我们也可以用 call back/ try back 这样的讲法. 例如你可以 建议别人 Why don't you call back in 30 minutes 你何不 30 分钟后再打来呢 第二种 选择就是请对方留言 客气一点的讲法是
time job B: Yes we need an accountant in our
Finance Department.
A: What're your qualifications Can you say something about
yourself
B: I've just got my Ph.D. in engineering from Massachusetts
2. And you are 你是
如果人家打电话来是要找你的上司 May I talk to your manager 我能不能跟你们经理讲话 这时你总 不能糊里糊涂地就把电话拿给经理说 说不定人家
是打电话来跟你经理勒索一百万的呢 所以通常我
们一定要先确定打电话来的是谁. 最客气的问法是 Whom I am speaking with 或是 Whom am I talking to 我正在跟谁讲话呢 但是人家一听是像我 这种小毛头打电话找他们经理 他们就会用比较口
受到中文的影响 许多人要讲某人‘出去’ 吃午餐了常会说成 He went out for lunch. 其实这个 went 是多余的 通常老美只讲 be out for something 就行了. 如果要再简化一 点 单说 He is on lunch. 或是 He is on lunch break. 他正在休息时间. 这样子也可以.
企业英语培训方案三篇
企业英语培训方案三篇篇一：企业英语培训方案一、培训背景和条件随着海外销售市场范围逐步扩大，业务销售量呈现出蓬勃发展的态势，我公司已成功进驻东亚、东南亚、中亚、非洲及南美等国家和地区，但仍然处于探索和成长阶段，业务沟通交流面临着语言障碍，公司迫切需要具备良好英语沟通能力的复合型人才。
如何让世界倾听的声音与怎样去了解世界的需要成为了当务之急。
在此背景之下，在内部进行英语培训，提高企业员工使用英语的频率和英语能力水平成为应对新形势下成功开拓国际市场的内在要求和有力保障。
海外销售部现有员工中不乏具有英语专业八级和六级的人才，有条件对英语水平较差的员工进行全面的、持续的、专业的英语培训。
二、培训目的为应对客户群体广泛性和国际性不断提升的问题，促使企业员工适应不断发展的新形势，在国内、国际市场竞争中保持并提升自身优势，增强员工的学习意识，提高员工的英语沟通交流水平，提升自身的价值和服务质量，通过组织英语培训、考核鉴定、反思总结的方式，达到能够在日常工作中灵活使用英语进行沟通交流，满足工作需要，使对外业务顺利实现的目的，并在培训过程中不断提升培训对象的自身综合素质。
三、培训对象范围1.培训面向营销组织全员，包括国内销售部、海外销售部、品牌传播部、客户服务部、技术支持一部、技术支持二部、销售管理部和大客户部所有员工。
2.采取指定加自愿的形式，部门长根据工作实际需求，提报名单，人数不低于部门人数50%，其余人员自愿参与。
四、培训原则1.坚持理论联系实际的原则；2.坚持当前需求与长远需求相结合的原则；3.坚持培训与工作并举的原则；4.坚持节俭办培训的原则。
五、培训组织为顺利推进英语培训流程、实现预期目标，特成立英语教学组，由***担任组长，***任副组长，***任教务，***任教员，***、***和***任教学助理。
六、职能分工英语教学组负责英语培训的全部事宜，具体职能分工如下：1.组长/副组长（1）确定培训方案和培训计划；（2）确定培训方向和范围；（3）监督指导培训过程实施。
商务英语阅读Chapter4 The Incredible Shrinking Europe 难以置信的退缩着的欧洲
Chapter4 The Incredible Shrinking Europe 难以置信的退缩着的欧洲It was supposed to be the moment Europe grew muscles.这本该是欧洲茁壮成长的时期。
去年秋天，在结束了为简化决策制定，使欧盟在国内外更具实力更为强壮的十年努力之后，最后仅有的一些抵抗国家签署了总达1000页的文件，就是世人熟知的里斯本条约。
11月，欧盟选拔了其第一任正式总统和外交部长。
亲欧盟派们重温旧梦：一个新建的世界强权来安抚动荡地区，在能力可及之地给予援助和劝服，但同时准备在万不得已之时派遣军队。
布鲁塞尔将率战反抗气候变化。
欧洲经济将证明给北美和亚洲无情的自由市场，社会市场仍是摆脱经济危机的最佳方式。
The dream didn’t last a month.这个梦想连一个月都没撑过。
在12月哥本哈根的气候变化会议上，对最终决议竭力辩争的是中美两国，而欧盟则当了旁观者。
欧盟的2010年并非以一个外交政策的大胜利开头，而是毫不适宜的在争论是否要救助希腊，它的债务已经拖垮了欧盟的货币。
同时，美国总统巴拉克·奥巴马宣布并不会出席五月份在西班牙举行的欧美洽谈会。
于无数迁就欧盟的会议来讲，这有点泄气。
难怪欧盟发觉自己处在忧心忡忡的自疑的周期循环中。
也难怪世界上其他人都在疑问：欧洲代表着什么？它哪里适应这个似乎被中美所主导的世界？如果它消失了，会有人注意吗？Let’s get one thing straight让我们讲明一点：欧洲是个无与伦比的居住佳所。
欧盟的许多成员国都在世界最富裕国家之列。
欧洲的工人通常都享有漫长的假期，慷慨的产假和舒适的养老方案。
普遍的健康保险被认作基本的社会契约中的一部分。
欧洲政治稳定，而且是世界上最为慷慨的发展援助金捐献者。
当然，税金很高，但大多数欧洲人似乎很愿意交纳更多的税金来换取更高—且有保证的—生活质量。
去年，总部设在伦敦的“思想库”——欧洲改革中心主任查理斯·格兰特说到：“欧盟展现了一个极为吸引人的社会、经济、政治模式。
企业商务英语口语培训
广告部 Advertising Department
广东业务部 GD Branch Department
生产科 Manufacture Section
Introduction
❖Responses
▪ I have heard a great deal /so much about you.
▪ I have been looking forward to seeing you in person.
▪ Seeing is believing. ▪ Would you mind exchanging your
business card with me
Greetings
❖初次见面
▪ How do you do ▪ Very nice to meet you. ▪ It’s nice to have you here.
❖How do you like this suite ❖If you encounter any inconvenience, pls
do not hesitate to let me know. ❖You must be tired after such a long
flight. Have a good rest.
Small talk topics
❖Weather
▪ It’s a beautiful day, isn’t it ▪ Finally we’ve gotten a beautiful day. ▪ I’m a spring/summer/autumn/winter
person. ▪ It’s lovely/sunny/warm/cold. ▪ How do you like our weather ▪ It was dismal/cloudy/cold/damp/wet/
世纪商务英语综合教程四(第三版)答案
Reference Key:Chapter OneII.1 domestic and international trade 6个体业主经营2 centralized management 7有限/无限责任3 joint stock company 8 合资企业4 public limited company (plc) 9 （美）有限公司5 human resources manager 10 财务主任Chapter TwoII.1 paper-based means of communication2 电子邮件3 business letters4 客套结语5 blind carbon copy6 烦交行7 letterhead/heading 8 手书签名9 enclosure 10 内部通知/备忘录Chapter ThreeII.1 catalog2 最新价目表3 gross price4 离岸价5 (advertising) brochure6 估价书7 discount and commission 8 行业折扣9 on approval 10 询价III.1.I am one of the leading chain stores based in London and specialized in Chinese arts andcrafts.2.As a leading/major importer of refrigerators in Liaoning Province, China, I am particularlyinterested in your General Brand refrigerators and establishing business relations with you. 3.We were impressed by the wide s election of your electronic products that were displayed atyour stand on the Dalian Trade Fair. Would you please send your latest catalog and price lists, quoting the best/lowest FOB Dalian.4.We would appreciate it if you could enclose some samples of your materials whenreplying/with your reply letter.5.The Shenzhou University invites tenders from building contractors for the conversion of anold dormitory building into a student activities center. Tenders should be in by 25th April and will be studied on price and design offered/tendered.IV.1.Reply to Enquiry of May 82.for your letter of May 83.enclosing the catalog and price list of our new products4.We look forward to your initial/first order5.Yours faithfully,Chapter FourII.1 firm and non-firm offer2 接盘3 counter-offer4 销售认可书5 quick sales/fast turnover and/with6 月/季度帐单mall/low profit margins7 payment against documents 8 畅销9 supply from stock 10 脱销III.1.Thank you for your enquiry of 5 June in which you asked for our catalogue and the latest price-list quoting c.i.f. Shanghai.2.Thank you for your enquiry of 9 October about our products, and we are enclosing our currentprice-list. All the prices are quoted FOB.3.I am pleased to tell you that the products you are going to order can be supplied from stock and will have no trouble/problem in meeting your delivery dates.4.We have a wide selection of sweaters that will appeal to all ages of both sexes and will surely find a ready market.5.We regret to tell you that the brands you enquire about are out of stock and we cannot expect another delivery until three months later.6.We can assure you that this new type of electronic watches are not only good in quality, competitive in price, delicate in design and small in size, they are also supported by our three-year guarantee. We feel confident that they will enjoy an easy market in your place.7.As the market is fluctuating, the price quoted is firm 3 weeks only, after which it will be subject to an increase of 5%.8.All prices quoted are subject to a 25% trade discount, with additional quantity discount of 5%. IV.Letter One:1. Your counter offer2. is acceptable3. We are enclosing4. very much looking forward5. having the opportChaptery to work togetherLetter Two:1. have carefully reviewed your estimate2. sign this contract immediately3. the head office in Shanghai4. within the next 30 days5. feel free to contact this officeChapter FiveII.1 place an order for … with2 试定货3 order in assorted sized, colors and designs4 订货单册5 credit facilities6 不可撤销的信用证7 draw a draft for $2000 8 按期交货9 ten days after receipt of the order 10 按订单备货11 pack in five wooden cases 12 编号1-6III.1.If this order is completed to our satisfaction, it will be the first of many (orders) we will beplacing with you.2.Please find enclosed our order, No. BD405, for blouses in assorted sizes, colours and designs.If you don’t have the listed items in stock, please do not send substitutes in thei r place.3.The 20% trade discount you offered is below/lower than the average level given by Europeansuppliers, and we would like it reviewed in the near future.4.Your No. 3 order has been completed and loaded on board SS Orient, which sails this weekand should reach you in a week.5.Your order of 30 tea sets of crockery should be packed in five crates, five sets per crate, witheach piece individually wrapped in cotton. The packages/crates should be lined inside and marked outside with the names, the words ‘F ragile’, ‘C rockery’ and , ‘This side up’, and numbered 1~5.6.As we are completely out of stock of the raw material you required and it will be at least onemonth before we get our next delivery, we regret to tell you that we cannot accept your order.7.As we have full order books and our factory is closing for the one-week National Dayholidays, I am sorry to say that we must turn down your order.8.The discount you asked for is far more than we offer to any of our customers and we workon/rely on quick sales and small profits/a fast turnover and small profit margins, we cannot but decline/turn down your order.9.The 10 cases/crates loaded on SS Tianjin each measure 10 x 6 x 4 ft and weigh 100 lb. Theyare marked with “HANDLE WITH CARE” and a smiling face sign☺.10.The carpets and material should be wrapped in thick grease-proof paper which isreinforced at both ends to avoid wear by friction.Chapter SixII.1 business negotiation2 签订销售合同3 modify an L/C4 租用船位5 customs formalities6 银行议付7 import/export license 8 商业发票9 proforma invoice 10 装货单Chapter SevenII.1 central bank2 招商银行3 Hongkong and Shanghai Bank4 信托银行5 issuing bank6 业务往来行7 issuing credit cards 8 自动取款卡9 current account 10 支票账户11 interest rate 12 有价证券13 cross check 14 汇票III.1.A bank draft for ￡25,000 has been drawn on your bank on your account in favor of my company in payment of your invoice No. A10 of 6 March.2.We have pleasure in advising you that I have instructed my bank to credit ￡1,000 to your account with Bank of China, London in settlement of my invoice of No. 2 order.3.I am writing to ask if you could open a current account for me under the trade name of Daxing Co. Ltd, and I'll very much appreciate it if this can be done within this week.4.I'm writing for a loan of ￡10.000 to buy additional equipment to expand production, offering ￡5,000 in IBM ordinary shares and ￡5,000 in state treasure bonds as security.5.I sincerely apologize for my oversight in not realizing that I had a debt balance in my current account. In order to avoid a repetition and any overdraft, would you please have ￡10,000 transferred from my deposit account into my current account.6.Would you please arrange from next month for￡2000 to be transferred every month from my No.2 account to Mr. Green Smith's account with Bank of China, Dalian in payment of the rent for my company.7.Would you please find enclosed a draft for ￡3,000 drawn on you by Jingdezhen Pottery Export Company accompanied by the relevant shipping documents which will be released on acceptance. 8.Regret to find that the draft for ￡2,000 drawn on you in favor of us was returned to us from our bank marked 'Refer to Drawer'.IV.Chapter EightII.1 cash in advance2 记账结算3 negotiate an L/C4 开立信用证5 advising bank6 保兑信用证7 TT - Telegraphic Transfer 8 结清账款9 dishonor a draft 10 货款III.1.What do you think of the terms of payment?2.We hope you will accept D/P payment terms.3.What is your regular practice concerning terms of payment?4.We usually accept payment by irrevocable L/C, payment against documents.5.For large orders, we insist on payment by L/C.6.Your L/C must reach us 30 days before delivery.7.Thank you for your agreeing to open for us an irrevocable letter of credit for ￡20,000 in favor of London Electronic Company.8.Would you please draw on us at 60 days against the L/C we established which will be available/valid until July 2nd, and enclose with the draft the following documents.VI.500 boulevard Jobert 69000 LyonThe Accountant 8 July 2001Guy Lussac80 rue Gaspart-Andre69000 Lyon (Rhone)Dear SirL/C No. 340895/AGLWe are (1) ____acting______ on behalf of the Eastern Bank, London, and would like to (2)____inform______ you that the above documentary credit for 45,000 FF has been (3)____opened______ in your favour by your customers Mercury Data Ltd. The credit is (4)____valid______until 12 August and all bank (5) ___charges_______have been paid.Please bring the following (6) ___documents_______ to the above address:Air WaybillInvoice for full value of the sale c.i.f. LondonInsurance CertificateCertificate of OriginWould you also (7) ____draw______ a sight draft for the full amount of the invoice on us so that we can (8) ___settle_______ this account.Thank you in advance.Fours faithfullyPaul DiderotPaul DiderotDocumentary Credits ManagerV.BANK OF ENGLAND Southampton May 20, 1999NATIONAL TRUST AND SAVINGS ASSOCIATIO N(PLACE) (DA TE) Dear Sirs:Airmail an irrevocable Letter of Credit on the following termsWe request you to establish byand conditions:in favor of P. Marco Ltd., 62 Angela Bassini Street, Rome, 00189 ItalyNAME AND ADDRESSfor account of Joseph Smith & Sons, 52 Street, Southampton E8 4LGNAME AND ADDRESSup to the aggregate amount of US $50 000 available by drafts at sightcovering 100% invoice value of merchandise to be described in invoice as:Software AutoCAD in accordance with Purchase Order No. 66889 Documents required: ( Please indicate by placing “√” in applicable boxes)√Invoice in duplicateSpecial U.S. Customs Invoice√Marine and War Insurance Policy or Certificate in duplicateFull set of clean On Board Ocean √Railroad TruckBills of LadingNotifying Joseph Smith & Sons, 52 Street, Southampton E8 4LGShipment from Rome, Italy to Southampton, EnglandShipment latest June 20, 1999Partial Shipments Not allowedTransshipment Not allowedDrafts to be drawn and negotiated on or before July 15, 1999NAME OF APPLICANTJohn SmithJohn SmithTreasurerJoseph Smith & SonsChapter NineII.1 credit note2 应收账款3 under-charge4 未清账款5 extend credit6 收回债款7 make a third request for payment 8 深切理解困境9 non-recourse factoring 10 财务状况III.1. Thank you for pointing out the error in my July statement totaling $5,000, which was due to the fault in the computer programming. Now the mistake in the account has been corrected. I apologize once again for the oversight on our part.2 We sympathize with the problem you have been facing in clearing your balance of account, and would appreciate it very much if you could settle your account the soonest possible.3 As we have already allowed you as high a trade discount as 30%, and we deal on quick sales and small profit margins, we regret to say that we cannot agree to extend the credit for/to another month.4 As one of our principal customers has gone bankrupt / Because of the bankruptcy of one of our principal customers, who is unable to clear their account/balance with us, regrettably, we are not in a position to clear ours on due dates as specified in the contract.5 Your June account is still outstanding which should have been cleared a month ago, but we haven’t received either your draft or your explanation. Unless you settle your account before the end of this month, my solicitors will be instructed to start proceedings to recover the debt.6 Enclosed you will find the outstanding May account/statement which should have been cleared a month ago. Would you please instruct your bank to debit your account with HK$50000 and transfer it to my account with Hongkong and Shanghai Bank, Shanghai before the end of this month. After that my solicitor will have to take up the matter.IV.1. helping us2. had not been credited3. our apology for this error4. we sent to you Chapter TenKey:II.1 make a complaint about2 无理投诉3 file a claim with … on/for4 救正事情差错5 wrongly delivered consignment6 发现破碎开裂7 make an immediate inspection/examination 8 做出解释9 contact … for compensation 10 由…负责赔偿III.1.I’m writing to complain about the wrong delivery of my No. 3 order. Pl ease have an immediate inspection and inform us how you are going to handle the matter.2.Two packages were found lost in the consignment carried by the SS Tianjin and garments to the value of $20,000 were found stolen. You will find a list of the damaged and missing articles attached.3.The best solution is for you to return the wrong articles to me, freight / carriage forward, while I’ll send to you the replacements immediately, freight paid. Once again let me say how much I regret the inconvenience this has caused.4.We have inspected the articles you returned and made a laboratory analysis and comparison to find the difference remains within the permissible limits. In this case we think there is no reason for you to return the consignment.5.Unless you offer reasonable explanations and take the necessary remedial measures, the order will be canceled. If any serious loss results because of this, we will be taking legal action.IV.1. we are in receipt of2. did not conform to our agreement dated June 53. based on the wrong catalog4. the time for executing this agreement5. extend the time to6. with goods that conform to the agreement7. looking forward to your early reply/responseChapter ElevenKey:II.1 direct/indirect export2 外包合同3 sales representative4 独家代理5 consignment trade6 运输代理公司7 annual turnover 8 按佣金结算9 act as an agent 10 代售…的货物III.1.We are looking for a local company who are interested in sole agency and acting on our behalf in selling our goods and products.2.You will find that it is very profitable to represent us in handling our products as we offer a wide range of products which have attractive designs, best quality, reasonable in price, with first-class after-sales service and full guarantee for two years.3.We are a large import agency situated in Shanghai and dealing in industrial boilers. We ourselves have many contacts throughout China with established businesses who are in the market for your products.4.As an inducement to the agent we appoint, we are prepared to offer a 15% commission, plus a substantial advertising allowance. If sales are successful, we will extend your agency to cover the whole eastern area of the country.5.We expect manufacturers to offer us additional expenses of $50,000 per annum for any advertising that we think will help sell your products, plus advertising support in the form of brochures. In return we promise an annual sale of 3,000 motorcycles.6.The contract will be valid for one year effective as from 1 October, and will be renewed for a further year provided both parties agree by negotiation. Disputes if any should be settled through consultations.IV.COMMERCIAL AGENCY CONTRACTThis contract was made on the __third__day of ______May______, two thousand and __six__ between Mr. __John Smith___, representative of ____ ABC ______________________ Company (hereafter called the first Party) and Mr. ____Li Lin________ of _______XYZ________________Company (hereafter called the second Party). Whereas the first Party is willing to appoint the second party as the exclusive agent in the territory of _ the whole city of Dalian_ for selling the first Party’s plastic kitchenware. It is hereby mutually agreed as follows:1.The first Party shall supply the second Party with finished products of __ plastic kitchenware__. The second Party shall be responsible for the packing and labeling with the trade mark and labels the same as the original ones.2.The monthly sales of the second Party shall not be less than ___200___ sets/boxes.3.This contract shall be cancelled at any time should the second Party fail to meet the agreedsales quantity for ____six months______.4.Advertising expenses shall be borne by ____the second Party______.5.With the consent of both Parties, this contract shall be effective commencing from the date ofsigning, valid for __one year__ and renewable automatically for another year unless either party gives at least three months’ prior written notice of his intention to terminate the contract.6.This contract shall be made in __duplicate__, both in _English_ and _Chinese_, and eachParty shall keep one copy. In case of any discrepancies between the Chinese and the English copy, the ____English____ copy shall govern.7.This contract can be amended with both Parties’ consent.The first Party The second PartyChapter TwelveII.1 SS - Steam Ship2 航运船舶3 MV - Motor Vessel4 客货船5 general cargo ship6 集装箱船7 registered tonnage 8 发货人/托运人9 port of departure 10 接货地11 made to order and blank-endorsed 12 租船契约III.1.Would you please quote for collecting from my No.5 warehouse at the development zone andshipping to Tianjin a consignment of 100 computers packed in 10 wooden cases and measuring 60x40x20cm?2.The first available vessel sailing from Hong Kong to Amsterdam is the SS Orient, whichdeparts on 5 June and is due in Amsterdam on about 10 July. The vessel will stay here for 7 days and accept your No.5 consignment from 28 May. We shall handle all the shipping and insurance formalities / shipping formalities and insurance.3.I hope that the goods can be shipped promptly after you get our L/C.4.We are pleased to inform you that we have been able to secure a bulk ship for you to charter,which has a cargo capacity of fifty thousand tons and a speed of 20 knots and which will certainly meet your requirement of shipping iron ore from Australia to Shanghai.5.Shipment should be made before October, otherwise we are not able to catch the season.6.The order is so urgently required that we must ask you to expedite shipment.7.Please see to it that the goods are shipped by S.S. Tianshan sailing on or about October 15.8.The ship should be at the port of loading within 15 to 20 days after we have got the goodsready for shipment.IV.ShipperShenzhen Camera Developing Co., 21 Bagua 3rd Road, ShenzhenChina Ocean Shipping Company BILL OF LADINGORIGINALDIRECT OR WITH TRANSSHIPMENTB/L No. SCD 3-688ConsigneeTo Order of ShipperAtlantic Trade Co., Ltd. SanFrancisco, U.S.ANotifyAtlantic Trade Co., Ltd. SanFrancisco, U.S.AVesselBroadwayPort of loading Port of DischargeShekou, Shenzhen San FranciscoNationality The P. R. China Freight Payable at Shekou, ShenzhenParticulars Furnished by the ShipperMarks and Numbers No. of Packages Description of Goods Gross Weight Measurement SC-SAN-3500 cartons Digital Camera1,810kgs25m3Total packages (in words:) Five Hundred Cartons OnlyFreight and ChargeDated Oct 25, 2005 at ShenzhenWang Yikuan For the MasterChapter ThirteenII.1 the insured 2保险金额3 certificate of insurance4 仲裁裁定5 WPA6 平安险7 floating policy 8 预约保单9 insurance broker 10 赔偿和赔款III.1. What types of cover does your company usually undertake?2. If we conclude the business on a CIF basis, what cover will you take out for the goods?3. Who will pay the premium for the risk of breakage?4. As our present policy runs/expires/is due at the end of this month and we are not going to renew it with our former insurer who charges too high insurance rates, we would like to know if you could offer a comprehensive property insurance policy covering our premises along with fixtures and fittings against fire, flood, accident and theft. Our premises are valued at $2 million. No dangerous situations whatsoever have happened since the factory went into operation.5. Thank you for your enquiry of June 4 about the comprehensive property protection and we are pleased to inform you that the kind of insurance coverage you require is Policy A362 which covers against theft in addition to the coverage you mentioned, with the premium of 3‰.6. In reply to your letter of August 8 in which you asked about cover for a shipment of your consignment from this port to Shanghai, China, we are enclosing a cover note/proposal form which should be completed and sent to us by return of post.7. The survey report shows the loss as follows: 10 cases were missing and 5 cases were wetted whose contents can be sold at discounted prices. Therefore, we are prepared to offer you a partial compensation of $4,000 under the policy. Your earliest reply with acceptance will be appreciated.IV.T he People’s Insurance Company of ChinaHead Office: BEIJING Established in 1949Marine Cargo Transportation Insurance Policy Invoice No. SWT/3500298Policy No. TY36-20081 This Policy of Insurance witnesses that The People’s Insurance Company of China (hereinafter called “The Company”) at the request of Shanghai Textiles I/E Corp(hereinafter called “the Insured”) and in consideration of the agreed premium paid to the Company by the Insured, undertakes to insure the under-mentioned goods in transportation subject to the conditions of the Policy as per the Clauses printed overleaf and other special clauses attached hereon.MARKS & NOs. QUANTITY DESCRIPTIONS OFAMOUNT INSUREDGOODSN/M 4 CASES Garment USD 1 839.00Total amount insured USD 1 839.00Premium As arranged Rate As arranged Per conveyance S. S. S. S. Victory Sig. on or abt. Nov. 10, 2005 from Shanghai to Hong Kong Conditions All RisksThe People’s Insurance Company of China Claim payable at Hong Kong Wang PingDate Sept. 25, 2005Deputy Manager。
公司商务英语培训内部资料2
Practical Dialogue 实用对话
场景设计 Henry: a Chinese 一个中国人 Jim: an American who travel around China一个在中国旅行的美国人 They meet in LongZi River scenic spot…… 他们偶遇在龙子湖边，进行了一些简单 的对话。
Answering Gratitude
乐意效劳。 It's a pleasure. =It's my pleasure. 还可以简化为“My pleasure.”或 "Pleasure” 如果是非常熟悉的人，只简单的说一 下：sure 就可以了。（“当然"，含义 是：我帮了你了，你当然应该谢谢我 ！)
More Expressions
1.I really must be going now. 我现在真的得走了。 2. But you just got here. Can’t you stay a little longer? 但是你刚刚来，不能再待一会儿了？ 3. I’ll be seeing you! 我将会来看你！ 4. We really enjoyed your company. 谢谢你的陪伴！
Expressing Gratitude 表达感谢
“非常感谢” 通常用英语怎么表达呢？
Thank you very much. Thank you so much. Thanks a lot. Thanks a million.(万分感激！）
More Expressions
Thanks anyway.(无论如何,还是谢谢你！） I appreciate your support.谢谢你的支持。 I don’t know how to express my gratitude. （对你的感激无以言表） It’s very kind of you to help me. （谢谢你帮助我。） I really appreciate what you have done for me these days. （感谢你这些天为我所做的。）
商务英语复习资料
工作氛围 working environment一个显要的职衔an impressive job title正常工作时间regular hours市场开发部 developing markets officeIncumbent progamme 岗位培训课程嘉奖制度reward and recognition schemeGrow and maintain customer relationship发展和维持客户关系Research and development and manufacturing研发和生产独立法人，独立经销店 solo traderask for permission 获得准许 complain about a mistake 投诉一个错误confirm something is OK 确认某事 request information 索要信息change a booking 改变预定take voluntary redundancy 自愿接受裁退make redundant 裁员 ask clever questions 问恰当的问题commercial director 销售总监sales executive 销售总监 sales argument 销售赔款合理的理由reasonable groundsemail confirmation form 电子邮件确认表sales and advertising teammarketing representative 营销代表 benefits and incentives 福利和奖励be prepared to fail做好失败的准备door-to-door work and cold calling挨家挨户的推销和进行不期而至的拜访一、短语翻译regular hours 正常工作时间flexible hours 弹性工作时间freelance 自由职业job-share 分担工作shift-work 轮班工作，倒班制part-time 兼职full-time 全职emping 当临时工specialist advice 专业咨询hot-desking 办公桌轮用office gossip 办公室小道消息office news 办公室新闻parental leave 父母假，育儿假，照顾新生儿女假routine type of person 按部就班的人get organised 安排有序set your limits 规定限度put pen to paper 签订协议two become one 合二为一open your mind 敞开心扉plan for disaster 有备无患find the perfect partner 理想搭档don’t feel guilty 勿感内疚Be prepared to communicate and share credit and blame.要能够相互沟通，功过与共. trade fair event 商品交易会coffee break 工间咖啡休息时间drink evening晚间酒会coaching event 专项体验训练活动useful contacts 有用的人际关系co-chair 联合总裁，主席international communication 内部交流post-it note 便条Life’s all about making connections 生活就是建立人脉关系Training and staff development培训和员工发展Flexible working hours 弹性工作时间Opportunities to travel 旅游机会Opportunities for promotion升职提拔机会Days off 几天短假Fact sheet 情况说明书Holding cmpany 控股公司Company car 公司配给的汽车Client service executive 客户服务主管Old and established 历史悠久Incumbent progamme 岗位培训课程Promote from within提拔内部员工Grow and maintain customer relationship发展和维持客户关系Research and development and manufacturing研发和生产Final salary pension scheme按最终薪水给付的养老金计划Non-cash reward 非现金形式的奖赏Once-in-a-lifetime 千载难逢的，令人难忘的Career goal 职业目标Senior management 高层管理人员develop a good training progamme to keep the saff motivated通过开发良好的培训计划来提高员工的工作热情have flexible management of time and work 灵活安排自己的时间和工作learn from other people’s strong points 学他人所长Distribution centre 配送中心Call centre 呼叫中心，电话中心Document management文档管理Innovative technology 创新技术Mission statement 目标宣传Headerquarter 总部 subsidiary 子公司Brabch 分公司 corporation 公司，法人Working in a team needs to have good interpersonal skills and is not necessarily efficient.在团队工作需要有很好的人际交往技能，不一定效率就高。
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The ending expressions
结束语
1、 Good luck !祝你好运！ 2、 Best wishes ! 祝福你！ 3、 Take care of yourself, will you ? 请你保重! 5、 Please write to me when you have time . 有时间的时候请给我回信。 6、 Please write soon. 请尽快回复! 7、 Let’s keep in touch. 保持联系哦！ 8、 I am looking forward to your next mail soon. 我很期待你的下一封邮件。
Thank you for your prompt reply .
当一个客户或是同事很快就回复了你的邮件，一 定记得要感谢他们噢。如果回复并不及时，只要 将“prompt”除去即可，你还可以说，“Thank you for getting back to me.” (谢谢你及时的回复。） Thanks for your mail of October 10th. 用于回复具体日期的邮件。 （谢谢你十月十号的邮件。）
Dialogue B
(A: Jane B: Mary C: Sue) A是简B是玛丽C是苏 A. Hello! 你好~ B. Hello! Good morning. Who is that speaking? 喂，早上好！你是谁？ A. This is Jane. I’m so sorry that I made such an early phone call. 我是简。我很抱歉这么早打电话给你。 B. It’s nothing. Who do you wish to talk to? 没事，你想找谁？ A. Is Sue James in？ 苏 詹姆斯在吗？ B. Sue！ Jane wants you on the phone. 苏， 简叫你接电话。
The Sample Mail
Dear Mr./Ms, It is my pleasure to write here for you. Mr. John Green, our General Manager, will be in Paris from June 2 to 7 and would like to come and see you on June 3 at 2.00 p.m. to talk about the filter issue. Please let us know if the time is convenient for you. If not, what time you would suggest. Thank you for your attention to this matter. Yours faithfully,
Thank you for your kind cooperation.
如果你需要读者帮助你做某事，那就先得表示感谢。 （谢谢你真诚的合作。）
Thank you for your attention to this matter.
本句包含了你对对方将来可能的帮助表示Sending E-mails
发送邮件
每个人都喜欢被感谢，在你的邮件里对读者表 示感谢，感谢他们所做的事情和他们将要为你做 的事，你会发现将真诚表达在你的字里行间会让 你受益匪浅。 感谢读者是邮件开场白的好办法。感谢您的 读者能让对方感到高兴，特别是之后你有事相求 的情况下会更有帮助。
New Words
New Words
pleasant [ 'plezənt ] 令人愉快的,舒适的 luggage [ 'lʌgidʒ ] 行李 airport [ 'eəpɔ:t ] 机场 hotel [ həu'tel ] 旅馆，宾馆 tired [ 'taiəd ] 疲劳的,累的 greet [ gri:t ] 致敬,欢迎, arrange [ ə'reindʒ ] 安排, 整理 check [ tʃek ] 检查, 核对
Expressions
1. Excuse me， Sir. Are you Mr. White from New York? 请问，你是来自纽约的怀特先生吗？ 2. I’m Liu Mei. from Beijing Import & Export Company. I’m coming to meet you. 我是北京进出口公司的刘梅，我是专程来接您的！ 3. Welcome to Beijing! Mr. White. Our manager will come to greet you later at the hotel. 欢迎来北京，怀特先生。我们的经理稍后到酒店问候您！ 4. Did you have a pleasant trip? Mr. White. 旅途愉快吗？怀特先生 5. Yes， I enjoyed it very much. 是的，我非常喜欢。
B. Thank you, Mrs. Wang. Please tell him to be at the airport before one o’clock tomorrow afternoon. 谢谢你，王太太。请转告他明天下午一点之前到飞机场。 A. Well. I’ll let him know as soon as he comes back. But, may I have your name, please? 好的。他一回来我就跟他说。可是我可以知道你是谁吗？ B. This is Li Ming. Thank you. Bye. 我是李明。谢谢你。再见~ A. Good-bye. 再见。
At the Airport 机场送行
我国是一个文明古国，有五千年的文明 历史,一向有“礼仪之邦”的美誉。 客人来时，以礼相迎，客人告辞，还应 当以礼相送，使整个接待善始善终。迎客失 礼，会损害公司的整体形象，送客失礼，会 影响接待工作的效果。因此，迎客送客时， 除了讲些欢迎，再见的话外，还有哪些礼貌 的英文表达呢？
A. Hello! Is Sue there? 喂！苏你在吗？ C. Yes, speaking. 嗯，请讲。 A. Oh, sorry. I’m afraid I won’t attend the meeting this morning. Last night I had a cold. 噢，我恐怕不能参加今早的会议了，早晚我感冒很严重。 C. I’m sorry to hear that. Don’t worry about the meeting. You ‘d better go to see a doctor. I wish you will soon be well. 我很难过。别担心会议最好去看医生，祝你早点好起来。 A. Thank you, Sue. Bye. 谢谢你，再见！ B. Bye. 再见！
Thank you for your consideration. 如果您是在寻求机会或是福利，例如你在求职的 话，就用这封邮件结尾。（谢谢你的考虑） Thank you for your understanding. 如果你发的邮件内容会对读者产生负面影响，事 先请求对方谅解 （谢谢你的理解） Thank you again for everything you've done. 如果你在邮件开头已经谢过了读者，你就可以使 用这句话，但是因为他们的帮助，你可以着重再 次感谢你们的付出。(再次感谢你所做的一切）
Openings
开场白
It is my pleasure to write here for you. 一般用于初次给对方发邮件 （很高兴给你发邮件。） Thank you for contacting us.
如果有人写信来询问公司的服务，就可以使用这 句句子开头。向他们对公司的兴趣表示感谢。 （谢谢你联系我们）
尊敬的先生/小姐 很高兴给你发邮件，我们的总经理约翰格林将于六月2日到7日在 巴黎，他会于六月3日下午2：00点拜访您并讨论滤清器的问题。 请告知这个时间对您是否方便。如不方便，请建议具体时间。谢谢你 的关注！ 您诚挚的 ！
The Sample Mail
Dear Mr. / Ms, Thank you for your mail informing us of Mr. Green's visit during June 2-7. Unfortunately, Mr. Edwards, our manager, is now in London and will not be back until the mid-June. He would, however, be pleased to see Mr. Green any time after his return. Thank you for your understanding. We look forward to hearing from you. Yours faithfully, 尊敬的先生/小姐 谢谢来函告知我方六月2-7日格林先 生的来访。不巧，我们的总经理艾得华先生现正在伦敦， 到六月中旬才能回来。但他回来后愿意在任何时间会见格 林先生。谢谢你的理解！ 希望收到您的来信。 您诚挚的 ！
情况二:当接到电话时，对方的表达听不清楚，该 如何告诉他（她）呢？ 1. Sorry, I didn't catch you. 2. Sorry, I didn't understand. 3. Sorry, I didn't get what you said. 4. I can't hear you very well. 5. I can't catch what you are saying.
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