精益六西格玛项目需要回答的十个问题及常用工具

Measurable against actual results or booked forecast
Overtime reduction Supplier Cost Reduction Testing Cost Reduction One Time Inventory Reduction
Where you can quantify real financial impact, measure it! Everything else is Business Value.

Concepts Introduced:
SIPOC Stakeholder Analysis Voice of Customer

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Q10i-Way of Improving Performance－Q2
Q2: What is the Problem Scope?
• Problem Scope:
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Process
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Outputs What do you get out of the process? Plus, what requirements does your customer have for these outputs?
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Define
Q2：
What is the Problem Scope? ( Relevant
biz processes and stakeholders’ requirements in each step of process)
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Q10i-Way of Improving Performance
Q1. What is the business Problem?
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( Background, Problem definition, Business impact) Q2. What is the Problem Scope? ( Relevant processes & stakeholders’ requirements) Q3. What are Metrics? (To measure the success of problem solving) Q4. What are the Baseline and Objectives? Q5. What are Critical Barriers in biz process? (Which would effect objective achievement) Q6. What are Root Causes for each critical barrier? (Sort by priority) Q7. What are our solutions and the Best Option? (To eliminate/reduce barrier)
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Q10i-Way of Improving Performance-Q1
Q1: What is the business Problem?
• Business impact :
– Evaluate the potential impact on the business
– List ALL benefits even if no dollar value is attached

Stakeholder Analysis:

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Voice of Customer:

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Q8. What are Risks in your solution? (Resource, Influence on balance target, capacity...) Q9. What’s detailed action Plan, Milestones ? Q10. What are the final Achievements? (Achievements, Process Doc., Mgt. system, Sharing...) 10
How To Compose Your LSS project Materials
What’s 6 sigma?
•6个西格玛＝3.4失误/百万机 会―意味着卓越的管理，强 大的竞争力和忠诚的客户 •5个西格玛＝230失误/百万 机会－优秀的管理、很强的 竞争力和比较忠诚的客户 •4个西格玛＝6,210失误/百万 机会－意味着较好的管理和 运营能力，满意的客户 •3个西格玛＝66,800失误/百 万机会－意味着平平常常的 管理，缺乏竞争力 •2个西格玛＝308,000失误/百 万机会－意味着企业资源每 天都有三分之一的浪费 •1个西格玛＝690,000失误/百 万机会－每天有三分之二的 事情做错的企业无法生存
( Background, Business impact, Problem definition)
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Q10i-Way of Improving Performance
Q1. What is the business Problem?
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( Background, Problem definition, Business impact) Q2. What is the Problem Scope? ( Relevant processes & stakeholders’ requirements) Q3. What are Metrics? (To measure the success of problem solving) Q4. What are the Baseline and Objectives? Q5. What are Critical Barriers in biz process? (Which would effect objective achievement) Q6. What are Root Causes for each critical barrier? (Sort by priority) Q7. What are our solutions and the Best Option? (To eliminate/reduce barrier)
Direct effect in P&L or Balance sheet
• Customer Satisfaction Improvement
• Serviceability Improvement • Sales Increases • Productivity Increases • Inventory Reduction • Reduction in Planned Increases
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Deliverables of Q1:

Approved LSS GB Project Chart Problem Statement:

Background Problem definition Business impact
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Q8. What are Risks in your solution? (Resource, Influence on balance target, capacity...) Q9. What’s detailed action Plan, Milestones ? Q10. What are the final Achievements? (Achievements, Process Doc., Mgt. system, Sharing...) 5
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Suppliers
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Inputs
Input Boundary
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Customers
Process
Outputs
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Suppliers
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Inputs What do you need to perform the process? Plus, what requirements does your process have for the inputs?

Q1 often completed with Champion/Area Managers to determine the best projects


Aligned with Lenovo’s Strategy
Completed with available resources Scoped to complete in 2-6 months

Deliverables of Q2:

Problem Scope:
wenku.baidu.com

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Scope of the problem (start and ending points of the process) Products involved Departments involved Identify Stakeholder Communication Plan Identify Key Customer Collect Customer‘s Voice
– Hard Benefits
– Soft Benefits
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Measuring Business Impact
Hard Benefits Business Value • Cycle Time reduction • Complexity Reduction
Actual reduction on current cost structure
– Process scope of the problem (start point and ending point) – Products involved – Departments involved
• Stakeholder Analysis：
– Minimize the resistance to change when the improvement is implemented Identify the stakeholders early on Develop a communication plan for each of them
•6西格玛是一只卓越管理的指南针 •6西格玛是一把衡量流程能力的尺子 •6西格玛是一整套改善流程的工具
Two kinds of LSS project—DMAIC&DMADV
DMADV----从无到有 DMAIC----从有到优
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Define
Q1：
What is the business Problem?
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Q10i-Way of Improving Performance-Q1
Q1: What is the business Problem?
• Background:
– Justifies why this is an important issue to work
– The relationship between this problem and organizational strategies or key business issues – The relationship between this problem and customer satisfaction
• Problem Definition:
– This is the statement of your problem, you should clarify:

What’s the problem? Where does the problem happen? How serious is the problem? The gap between the problem and the customer’s expectation or target.
• Voice of Customer:
– Who is your Customer – Ask Customer some questions and Collect Customer‘s Voice
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Requirements
SIPOC
P O
Output Boundary
Requirements