亚马逊客服问题回邮模板
合集下载
相关主题
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
We are sorry to bring you trouble. We will give you full refund, I hope you can understand, the goods may be damaged in transit due. Please be assured that we will handle for you within one working day, please check it. If you have any questions, feel free to contact us, okay? We will do our best to solve your problem. Because we want to be a qualified seller.
订单取消（已发货） 武田由一 様
返品の連絡先
运送时间达不到期望订单取 消/撤单（未发货）
連絡先：〒518111 中国 京 英一郎様
申し訳ございません．ご 広東省深セン市龍崗区 こんにちは。
注文は11月29日に発送し 平湖ストリート華南城 お知らせいただいてありが
ました。今返品はできま １号交易広場A区6階 とうございます。
收到货物留评价
订单无法取消（已发货）
Dear friend,
Dear friend, We are really sorry for
没有跟踪号
运送信息（15-25天）
运送时间（》30）
等七天仍然没收到
The postman picked up Dear friend,
Dear friend,
your parcel from our The postman picked up We are really sorry for
GTrheaentkinygosu
for
案 Dear
We are really sorry for We are so sorry for this your
friend,
the troubles. 分包
Dear friend,
troubles, really sorry for understanding Many
We are really sorry find the photos.
We are really sorry for
for the troubles
this, it must be broken
错发
小金额-退款？重发？ 大金额/对买家有用-退差价
Dear friend,
Dear friend,
Dear friend,
退货未收到
1) Please return the Thank you for your
product to us firstly, note.
已重发物品
We have sent you the replacement.
退款
购物体验而退款
Really sorry for the defective item(It's Not what you
到达目的国
Sorry for the
RA364011605CN：this The tracking number:
inconvenience brought is the correct
RB143866237CN
to you.
tracking number.
Shipped by: China
妥投地址错误
it must be broken
We apologize for all Our sales might made
during the shipping. the troubles caused mistake on the product
提供跟踪信息
暂无追踪号
无上网信息
追踪信息（0-8天内）
Thank you for your
for all the T收ha到nk货y留ou好
Dear friend, D评ear
Thank you for friend，
Thank you for your kind Thank you for your kind your photo. Thank you
note.
email.Sorry to hear that. 退货地址
この製品につきまして 、何かご質問がありま したら、いつでも弊社 にご連絡をお願い致し ます
松永敏明様 こんばんは。りれいてき です ご心配しないでください 。 お客様のご依頼は我々が
そして、我が店舗の他 の商品でこれ以上見て いただきませんか。よ ろしくお願いいたしま す。
退款并索要好评（物损）
Dear valued customer,
Thank you for your kind Thank you for your kind
Dear friend, Dear
friend,
无法修改数量
已发货要改 地址
Dear friend, Dear
运送时间达不到期望 Dear friend,
客户订单不清楚我方提供证 Thank you据fo或r图yo片ur kind
Thank you for your
We are really sorry caused, there must be some
email.
to bring troubles to misunderstanding.
不工作
提供产品使用指导
部分损坏-质量
Dear friend,
We apologize for any Really sorry to bring
We are really sorry We are so sorry for
for the troubles.
the inconvenience We are so sorry for the
少发
买家自己买错物品
Dear friend,
Dear friend,
Sorry for any troubles
时间长主动去取 Dear friend,
Greetings fDreoamr Amazon
正常运输时 间 Dear
We are so sorry for the We are so sorry for this
friend,
trouble caused to you. delay, really sorry for
部分赔偿
重发协议
Dear friend, Dear We are so friend,
Dear friend,
Okay,we agree to resend
We apologize for all another new one to you.
the troubles caused to
sorry to hear No problem
Dear friend, Thank you for your
分包发货
查无此订单号 Dear friend,
询问从哪邮 寄Dear
We are really friend,
The order(s) devided into 2 parcels.
未撤单已发货
忘记已解决 了
客户自己取消订单
买家要求发快递
退款留好评
Dear friend, Dear
Thank you for friend, 提供地址 收到货还款
dear friend, Dear
We are really sorry for email.
客户要求换地址但是货已 发
再等一周
Dear friend,
Dear friend,
pDlesarnotfriend,
friend, 2天后给答
TDheaanrkfyroiuenfdo,r
We are 发贝邮宝
Dear friend, Dear
货损 3个选择
LED灯受损
Really sorry to bring Thank you for your
We are so
friend,
troubles to you.
email.Sorry to hear that. 没用要求退回 24小时发货
If you don't mind, please take your time and leave us a positive comment over 4 points, which is of vital importance to the growth of our
处理 问题 踪信息
找错卖家
退回之前的要 Dear f求riend,
退款或重发 Dear
从ERP看是没有少发
没达到期望值
Dear friend,
Dear friend,
We are really sorry for We apologize for any
the troubles caused to inconvenience caused to
运输时间解释
无跟踪号
Dear friend, We are really sorry for the troubles
Dear friend, We apologize for any inconvenience caused
退货地址-中国
补货重发
1) Please return the Thank you for your product to us firstly, fast reply. and email us the
谢谢等待 Dear friend, Thank you for your reply and kindness.
补货和运输时间解释 Thank you for your kindly reply.
产品问题
第一次索要证据
第二次索要证据
物损
Dear friend,
We checked and didn't Dear friend,
订单处理
成功取消交易
Dear friend, Thank you for your
提供订单号 Dear friend, Thank you for your
完成退款
订单已经修改
Thank you for your fast reply.
Dear friend, We have already revised as
Sorry, there are a 1) The tracking number:
kind email.
few possible reasons: RA415639855CN 【Shipped
- The shipment
by: China post 】
没有到达目的国-再等一 周
包裹在第三方国家中转
部分损坏，但还能用
LED串灯
Dear friend,
Thank you for your kind
email.
Very sorry for the
多发
LED串灯
friend,
If you want We are
退部分款或重 发
重发
Dear friend, Dear
We apologize friend,
せん。残念ながらもしお 021-046
客様はこの製品を要らな TEL：（86）0755-
一般的には中国から日本ま
ければ、我々は一つ提案 89375541
での配送時間に15〜20日かか
武田由一 様 間違ったところを教え てくださったことは誠に ありがとうございます。 今日は本当に申し訳ご ざいません。
We are really sorry inconvenience caused troubles to you.
for the troubles
to you, following is
全部损坏-运输
全部损坏-质量
业务员描述错误
Sorry to hear of this, Dear friend,
Sorry, apologize for you.
sorry to hear of that ,but we have already
原单退回
s你hi好pp，edy our items out Dear
感谢你的来信
We are so sorry for
退款协议 Thank you for your kind email.
假重发还没收到 Dear We truly resend the item
已经正确妥投
索要未妥投证明
Your order was shipped We have tracked it 1) The ofΒιβλιοθήκη Baiduicial postal
to:
for you.
website proves that it was
Juan Zuniga
delivered
退货
退货地址-美国（有需要 修改的）
订单取消（已发货） 武田由一 様
返品の連絡先
运送时间达不到期望订单取 消/撤单（未发货）
連絡先：〒518111 中国 京 英一郎様
申し訳ございません．ご 広東省深セン市龍崗区 こんにちは。
注文は11月29日に発送し 平湖ストリート華南城 お知らせいただいてありが
ました。今返品はできま １号交易広場A区6階 とうございます。
收到货物留评价
订单无法取消（已发货）
Dear friend,
Dear friend, We are really sorry for
没有跟踪号
运送信息（15-25天）
运送时间（》30）
等七天仍然没收到
The postman picked up Dear friend,
Dear friend,
your parcel from our The postman picked up We are really sorry for
GTrheaentkinygosu
for
案 Dear
We are really sorry for We are so sorry for this your
friend,
the troubles. 分包
Dear friend,
troubles, really sorry for understanding Many
We are really sorry find the photos.
We are really sorry for
for the troubles
this, it must be broken
错发
小金额-退款？重发？ 大金额/对买家有用-退差价
Dear friend,
Dear friend,
Dear friend,
退货未收到
1) Please return the Thank you for your
product to us firstly, note.
已重发物品
We have sent you the replacement.
退款
购物体验而退款
Really sorry for the defective item(It's Not what you
到达目的国
Sorry for the
RA364011605CN：this The tracking number:
inconvenience brought is the correct
RB143866237CN
to you.
tracking number.
Shipped by: China
妥投地址错误
it must be broken
We apologize for all Our sales might made
during the shipping. the troubles caused mistake on the product
提供跟踪信息
暂无追踪号
无上网信息
追踪信息（0-8天内）
Thank you for your
for all the T收ha到nk货y留ou好
Dear friend, D评ear
Thank you for friend，
Thank you for your kind Thank you for your kind your photo. Thank you
note.
email.Sorry to hear that. 退货地址
この製品につきまして 、何かご質問がありま したら、いつでも弊社 にご連絡をお願い致し ます
松永敏明様 こんばんは。りれいてき です ご心配しないでください 。 お客様のご依頼は我々が
そして、我が店舗の他 の商品でこれ以上見て いただきませんか。よ ろしくお願いいたしま す。
退款并索要好评（物损）
Dear valued customer,
Thank you for your kind Thank you for your kind
Dear friend, Dear
friend,
无法修改数量
已发货要改 地址
Dear friend, Dear
运送时间达不到期望 Dear friend,
客户订单不清楚我方提供证 Thank you据fo或r图yo片ur kind
Thank you for your
We are really sorry caused, there must be some
email.
to bring troubles to misunderstanding.
不工作
提供产品使用指导
部分损坏-质量
Dear friend,
We apologize for any Really sorry to bring
We are really sorry We are so sorry for
for the troubles.
the inconvenience We are so sorry for the
少发
买家自己买错物品
Dear friend,
Dear friend,
Sorry for any troubles
时间长主动去取 Dear friend,
Greetings fDreoamr Amazon
正常运输时 间 Dear
We are so sorry for the We are so sorry for this
friend,
trouble caused to you. delay, really sorry for
部分赔偿
重发协议
Dear friend, Dear We are so friend,
Dear friend,
Okay,we agree to resend
We apologize for all another new one to you.
the troubles caused to
sorry to hear No problem
Dear friend, Thank you for your
分包发货
查无此订单号 Dear friend,
询问从哪邮 寄Dear
We are really friend,
The order(s) devided into 2 parcels.
未撤单已发货
忘记已解决 了
客户自己取消订单
买家要求发快递
退款留好评
Dear friend, Dear
Thank you for friend, 提供地址 收到货还款
dear friend, Dear
We are really sorry for email.
客户要求换地址但是货已 发
再等一周
Dear friend,
Dear friend,
pDlesarnotfriend,
friend, 2天后给答
TDheaanrkfyroiuenfdo,r
We are 发贝邮宝
Dear friend, Dear
货损 3个选择
LED灯受损
Really sorry to bring Thank you for your
We are so
friend,
troubles to you.
email.Sorry to hear that. 没用要求退回 24小时发货
If you don't mind, please take your time and leave us a positive comment over 4 points, which is of vital importance to the growth of our
处理 问题 踪信息
找错卖家
退回之前的要 Dear f求riend,
退款或重发 Dear
从ERP看是没有少发
没达到期望值
Dear friend,
Dear friend,
We are really sorry for We apologize for any
the troubles caused to inconvenience caused to
运输时间解释
无跟踪号
Dear friend, We are really sorry for the troubles
Dear friend, We apologize for any inconvenience caused
退货地址-中国
补货重发
1) Please return the Thank you for your product to us firstly, fast reply. and email us the
谢谢等待 Dear friend, Thank you for your reply and kindness.
补货和运输时间解释 Thank you for your kindly reply.
产品问题
第一次索要证据
第二次索要证据
物损
Dear friend,
We checked and didn't Dear friend,
订单处理
成功取消交易
Dear friend, Thank you for your
提供订单号 Dear friend, Thank you for your
完成退款
订单已经修改
Thank you for your fast reply.
Dear friend, We have already revised as
Sorry, there are a 1) The tracking number:
kind email.
few possible reasons: RA415639855CN 【Shipped
- The shipment
by: China post 】
没有到达目的国-再等一 周
包裹在第三方国家中转
部分损坏，但还能用
LED串灯
Dear friend,
Thank you for your kind
email.
Very sorry for the
多发
LED串灯
friend,
If you want We are
退部分款或重 发
重发
Dear friend, Dear
We apologize friend,
せん。残念ながらもしお 021-046
客様はこの製品を要らな TEL：（86）0755-
一般的には中国から日本ま
ければ、我々は一つ提案 89375541
での配送時間に15〜20日かか
武田由一 様 間違ったところを教え てくださったことは誠に ありがとうございます。 今日は本当に申し訳ご ざいません。
We are really sorry inconvenience caused troubles to you.
for the troubles
to you, following is
全部损坏-运输
全部损坏-质量
业务员描述错误
Sorry to hear of this, Dear friend,
Sorry, apologize for you.
sorry to hear of that ,but we have already
原单退回
s你hi好pp，edy our items out Dear
感谢你的来信
We are so sorry for
退款协议 Thank you for your kind email.
假重发还没收到 Dear We truly resend the item
已经正确妥投
索要未妥投证明
Your order was shipped We have tracked it 1) The ofΒιβλιοθήκη Baiduicial postal
to:
for you.
website proves that it was
Juan Zuniga
delivered
退货
退货地址-美国（有需要 修改的）