最新服务人员英语礼貌用语30句
服务人员英语礼貌用语30句
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1．早晨好。中午好。晚上好。
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Good morning/afternoon/evening.
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2．欢迎您光临我们饭店。
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Welcome to our Hotel.
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3．旅游愉快吗？
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Did you have a nice trip?
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4．我是接待员/服务员。
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I am receptionist. (waiter／waitress)．
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5．需要我帮忙吗?
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What can l do for yon?
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6．请稍等一会儿。
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Just a moment, please.
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7．很高兴为您服务。
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I am always at your service
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8希望您在这里住得愉快。
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I hope you will enjoy your stay with us here.
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9．对不起，给您添麻烦。
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I am very sorry to have caused you so much trouble.
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10.如果您需要什么帮助，请及时告诉我。
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Just let me know if there is anything. I can do
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for you .
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11．这边请。
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This way，please．
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12. 请走这边。
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Would you care to step this way，please?
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13．不客气。
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You are welcome／“Not at all／It“s my pleasure．
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14.为宾客服务是我们的荣幸。
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It“s our pleasure to serve our guests
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15．您先请。请跟我来。
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After you．Follow me ,please.
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16．对不起，我马上就过来。
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Excuse me，I will be with you in a minute.．
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17．能告诉我您的姓名吗?
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May l have your name?
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18．对不起，止您久等了；
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Sorry to have kept your waiting.
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19．您能填一下这张表吗?
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Would you please fill in this form?
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20．您如何付账，是现金还是信用卡?
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How are you going to pay，in cash or by credit card?
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21．对不起，我能进来吗?
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Excuse me，may l come in?
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22. 一直往前走。向左转、向右转。
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Go straight ahead．Turn left,turn right.
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23．您可以坐这部电梯到客房；
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You may go to your room by this elevator.．
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24．我马上为您查一下。
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Let me have a cheek for you.
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25．请坐。
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Take a seat．please．
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26．我来为您指路。
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I“ll show you the way·
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27．祝您旅途愉快。
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Have a good trip
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28．祝您生意兴隆。
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I wish you a good business．
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29.欢迎您下次再来。
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You are welcome to stay with us next time．
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30．希望再次为您服务。
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I am looking forward to serving you once again
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星级酒店初级英语服务用语
1) Words and expressions for daily use(日常用语)
after在…之后 assure保证 about关于…… afraid害怕 against与…相对的 anything任何事 beg乞求 before在…之前 behind在…后面 begin开
始 bitter苦的 bother打扰 book书，预定 ceiling天花板 clock钟
congratulations祝贺 Christmas圣诞 color颜色 complaint投诉 call呼
叫，电话
dark黑的，暗的 discount折扣 direction方向 downstairs下楼 day天，日子 date日期 delicious美味的 end终点 enjoy喜欢，享受 excuse借口
for为……
fully满的 greeting问候 good好的 guest客人 give给 get得到，达到go去
half半how…怎样 hotel酒店 happy高兴，快乐的 hope希望 house房子
hot热的 here这里 hour小时 help帮助 have有 it它 interrupt打扰
know知道 think想 like喜欢 leave离开 last最后的，最近的 light灯，淡的 long长的 left左边 meet认识 massage按摩 message信息 mind介意，思想 madam女士 may也许 minute分钟 matter事件，麻烦 month月 meal餐
number数字 name名字 night夜晚 nice美好的 now现在的 on在…之上order点单 pardon原谅，重复 point点 percent百分比 past过去的pleasure愉快，荣幸 quarter一刻，季度 regulations规章 report报告right对的，右边的 room房间 second秒，第二 stay停留 same一样的 season 季节 sweet甜的 sour酸的 salty咸的 signature签名 sign信号，签 side 边 see看见 service服务 step脚步，台阶 smoke烟，抽烟 sir先生
tell告诉 table桌子 this这个 that那个 turn转弯 tour旅行 today今天 tomorrow明天 time时间 too也… taste品尝，品位 terrible糟糕的take拿，取
upstairs上楼 week星期 weekend周末 way路 worry担心 will将… wait 等待 welcome欢迎 weather天气 yesterday昨天 year年
2) Greetings 问候
How do you do!
Good morning/afternoon/evening!
How are you (doing)?
Nice to meet/see you!
Welcome to Hongfu Hotel!
3) Asking & inquiring 征询用语
Would you like to leave a message? 您需要留口信么？
I beg your pardon? 您能再说一遍么？
What do you think of our service? 您觉得我们的服务怎么样？May I know your name/room number? 能告诉我您的名字/房号么？May I take your order now? 现在可以点菜了么？
May I have your signature please?/Please sign here.请签字。
4) Arousing attention 提醒用语
Mind your step. 请走好。
After you. 您先请。
Please don’t leave anything behind.请带好您的随身物品。Please don‘t smoke here.这里不允许吸烟。
Here you are. 给您。
Be aware of the ceiling, sir.小心头顶，先生。
5) Expressing good wishes祝福用语
Congratulations! 祝贺你！
Merry Christmas! 圣诞快乐！
Happy new year! 新年快乐！
Have a good time!祝您愉快！
Have a nice trip!祝您旅途愉快！
Enjoy your stay！祝您住宿愉快！
6)Service sentences 服务用语
I’m at your service. 乐意为您效劳。
Excuse me.打扰了。
May I help you? 我能帮您吗？
It’s my pleasure.这是我的荣幸。
What can I do for you?有什么可以为您效劳？
Sorry to interrupt you.对不起，打扰一下。
Service hours are:7:00-23:00.我们的营业时间是7:00到23:00。
7) Expressing thanks 致谢
Thank you. 谢谢你！
Thank you very much.非常感谢！
Thank you for telling us. 谢谢您告诉我们！
Thank you for waiting. 谢谢您的等待！
Answer回答：You are welcome. My pleasure.
8) Apologizing致歉
I beg your pardon, sir. （请客人重复时）
Excuse me for interrupting. (不得以打扰客人时).
Sorry to have bothered you (打扰客人后).
I'm sorry, A guest is waiting for me (中止谈话时用).
I‘m sorry, The house is fully booked.（客满时用）
Answer回答：That's all right. It doesn't matter.
9) Farewell 告别