秘书英语unit 2 Office Etiquette
文秘英语 unit 2
• Never turn a wine glass upside down to decline wine. It is more polite to let the wine be poured and not draw attention. Otherwise, hold your hand over the wine glass to signal that you don't want any wine. • • If food falls off your plate, pick it up with a piece of silverware and place it on the edge of your plate. Never spit a piece of bad food into your napkin. Remove it from your mouth with the silverware you put it in with. Place it on the edge of your plate and cover it with another piece of food if you can.
4. The Table Setting
Knives and forks
Dinner Fork
Soup Spoon Dessert Spoon Butter Knife
Salad Fork Dinner Knife
Using the knives, forks and spoons
• When you hold the knife or fork, you should relax your fingers.
Unit 2
Etiquette
秘书英语_Unit_2
（但在工作和商务场合，不分性别，要按照级 别介绍：把级别低的介绍给级别高的）；
把年轻的介绍给年长的； 把次重要的介绍给重要的； 把主人介绍给客人； 把家人介绍给来宾； 把未婚的介绍给已婚的。
Language points:
start with从......开始: He had nothing to start with. 开始时他一无所有。 But as you know to start with we'll have more difficulty with new product. 但是，您知道，刚一开始销售新产品，我们会 有更多的困难。
7 Learn to translate boss language. "If it's not too much trouble" means "Do it, and the sooner the better". 你要学会“翻译”上 司的话语，当上司说“如果这不是太麻烦 的话”，他的实际意思是“做吧，尽快去 做”。
日常公务礼仪
拜访礼仪
（1）预约好时间、地点 （2）做好有关的准备工作 （3）准时赴约 （4）及时告辞 （5）不要议论对方
日常公务礼仪
谈话的礼仪 （1）话题 要选择交谈者喜闻乐见的话题。 避开以下的问题: ①政治话题。 ②个人隐私问题。 ③非议他人。 ④庸俗下流的话题。 ⑤宗教信仰话题
日常公务礼仪
日常公务礼仪
日常交际礼仪
1.称呼、致意、握手和介绍
（1）称呼
在国际交往中，一般称男士为先生;对于女 性,称“小姐”、 “女士”、“夫人”。
（2）致意
职位低者、年轻者、男性先向职位高者、年 长者、女性致意。
秘书英语课程标准
秘书英语课程标准课程编码：205226总学时： 64 理论学时：48 实践学时：16学分：4适用专业：第一部分前言一、课程性质：《文秘英语》是英语专业开设的一门专业拓展课，内容涉及办公室工作职责、秘书行为、岗位设计及管理、人员和组织管理、员工间的交流和交际、国际雇员、文化冲突、产品开发，以及个人履历表、接待来访者、员工评估表、会展调查、预约安排、会议议程等常见的涉外实用性文章的阅读与翻译；也包括涉外业务应用文模拟套写和听力与会话等。
旨在使学生熟悉办公室中常见的涉外活动，提高涉外英语交际能力，包括专业阅读、翻译、写作和口头交际的能力。
开设本课程之前需要先修阅读、精读、写作、听力、口语等基础课。
二、课程作用：本课程旨在使学生学习并掌握现代秘书需要具备的职业素养和工作技能。
主要训练学生从事各种办公室工作的技能：包括职业发展、商务礼仪、办公自动化、文书档案管理、口语交际、公文和商务写作、会议组织与协调、差旅安排、时间管理、处理投诉等方面的能力。
学习本课程后，学生能够阅读与翻译常见的涉外实用性文章，掌握涉外业务应用文模拟套写和听力与会话等技能。
三、课程的设计思路：文秘英语是一门实践性和功能性都很强的课程，旨在使英语专业学生熟练掌握英语、办公自动化设备，适应社会需要，熟悉办公室中常见的涉外活动，提高英语交际能力，包括专业文献阅读、写作、翻译和口头交际的能力。
通过该课程的学习，学生既具有广博的知识和扎实的英语语言基本功，又熟悉管理业务，能熟练驾驭英语并处理业务工作，有较强的动手能力和适应能力，成为满足社会要求的一专多能的复合型、能力型、应用型人才。
第二部分课程目标本课程是专业课，开设在商务英语专业三年级，具有很强的综合性和操作性。
课程内容设置必要的秘书理论、秘书业务素质，突出对秘书业务技能的训练。
通过教授秘书工作的基本原理，使学生了解秘书、秘书部门和各种秘书工作制度的产生和发展；并通过具体学习商务文书拟写与处理程序、会议组织与管理、办公室事务管理、商务活动管理、财务管理等内容，使学生初步认识秘书职业，掌握秘书工作的相关知识和实务技能，为学生不久后的就业提供更多的渠道。
文秘专业英语unit2
文秘专业英语unit2篇一：文秘专业英语1-12单元社交礼仪中文译文文秘专业英语1-12单元社交礼仪中文译文Unit 1Part Five: Social Etiquette面试该如何着装面试时给未来雇主留下的第一印象非常重要。
面试官对你的判断首先取决于你的外表和着装。
这就是你为什么要职业化着装的原因，即使将来的工作环境是很随意的。
也许你想知道什么样的第一印象不仅算得上好，而且是棒极了。
求职者如果着西装、系领带会比穿着破旧的牛仔裤和T恤衫给别人留下的印象好得多。
男人的面试装西服（单色- 海军蓝或者深灰色）长袖衬衣（白色或者与西服配套的颜色）皮带领带深色短袜，保守、稳重风格的皮鞋少许或者没有首饰整齐，职业化的发饰少用刮胡水修剪整齐的指甲文件夹或公文包女士的面试装西服（海军蓝，黑色或深灰色）西装套裙有足够长度，确保你能很舒适地就坐配套的女士长袖衬衫式样稳重的鞋子少量的首饰（不配戴叮当作响的耳环或满手腕的手镯）职业化的发型中色的袜裤淡妆和淡淡的香水干净、整齐修剪的指甲文件夹或者公文包Unit 2Part Five: Social Etiquette了解办公室礼仪和行为举止1. 控制说话音量。
特别留意你说话是否大声。
无论是当面谈话还是打电话都应想到关上办公室门并且降低音量。
2. 将私人电话和邮件降低到最低限度。
时刻记住有其他人在周围并且这是公共场所。
不要将公司电话、传真、邮件用于不恰当的事情或是私事。
、3. 避免在别人宁可自己处理事情时迫不及待地试图提供你的帮助。
a) 与别人分享一些专业方面的信息这很好，但是说闲话就不对了。
仅与合适的对象、上司和管理阶层的人直言不讳地讨论一些私人问题。
b)注意你周围散发的气味。
在社交场合少喷科隆香水。
c) 避免食用味道很重的食品和香料，它的味道能在整个办公室散发。
7. 让你的个人工作空间始终保持整洁、干净。
一般说来，东西少点会更好。
8.使用公共空间时要注意客气和礼貌，比如说休息室或者厨房。
秘书英语 Unit 2
日常公务礼仪
名片使用礼仪
初次见面时，一般都要赠送一张名片。
交换名片时，要双手拿住名片两角，以文 字正向对对方。
双手接名片，看几秒种，并把对方的名片 放在桌上，不能在名片上压东西。 用餐时不要出示名片，应等到用餐结束。
日常公务礼仪
拜访礼仪
（1）预约好时间、地点 （2）做好有关的准备工作 （3）准时赴约 （4）及时告辞 （5）不要议论对方
professionalism [不可数名词] the expertness characteristic地位
How to get along with your boss
1 Show respect. Your boss is responsible for your work and the work of your colleagues. That can be a significant burden. Try to understand the business from your boss's perspective. 尊重上司， 站在他的角度去理解问题。 2 Don't be afraid of your boss. Some supervisors can be intimidating, but remember, your boss needs you. Your performance is often key to the success of your boss. 不要惧怕你的领导。即使他 很强势，他还是希望你为他分忧。
Respect the cultural differences
American staff prefer communicating by E-mail while the Chinese staff like face-to –face communication; seniors pay more attention than junior ones to the relationship between the communicators rather than the recognition of the problem itself; male staff want to control the situation of the communication more than female staff.
商务秘书实务Chapter 2 - Fundamentals of business etiquette[内容充实]
![商务秘书实务Chapter 2 - Fundamentals of business etiquette[内容充实]](https://img.taocdn.com/s3/m/3265b169376baf1ffc4fadfe.png)
高等课件
18
1. Napkin Usage
Never tuck your napkin into your
collar
Do not re-fold your used napkin Do not use your napkin to wipe your
face or nose
高等课件
19
2. Ordering
Who orders?
host
guests
高等课件
20
Order beforehand
If not
The host asks the guest to order
The guest waits for the host to order
The guest orders
Not order the most expensive food Away from messy food
高等课件
40
Minimize e-mail-specific language
e.g.
BTW by the way
:=) I’m happy
lol laugh out loud
u
you
r
are
高等课件
41
Always include a subject line.
高等课件
42
Include an appropriate amount of the
original message in your reply.
高等课件
43
Minimize chain letters, jokes and
other personal e-mails.
秘书英语 Key to Unit 2
Key to Unit 2 How Does a Secretary Work in the Office? Section 1 Meeting the Office StaffI.1. how are you2. I’m fine3. It is nice to meet you4. Fine5. Pleased to meet you6. Glad to meet you7. How do you doIII.3.1) take this opportunity 2) is divided into four departments 3) Let’s deal with each one in turn 4) she’ll leave at the end of the week 5) is responsible for5.1)We should go round and meet some of the staff you’ll be working with.2)Let’s start with Ling Yun.3)I’m looking forward to seeing you next week.4)Can I have a few moments of your time?5)You’ll be spending today and tomorrow with h im.6)She is leaving us at the end of the week and then you’ll take her place. Section 2 Getting Along Well with One’s Boss and ColleaguesI.1. secretary2. team3. job4. from5. employer6. personal7. formality8. business9. objective 10. decisions 11. office 12. friends 13.affect 14. high15. clear 16. ladder 17. attitudeIII.3.1. A, a2. an, a, a3. the, the4. the, the4. 1c, 2h, 3a, 4i, 5j, 6f, 7d, 8e, 9b, 10g5.1)As part of the team, the professional secretary protects the employer.2)Whoever a secretary works for, his or her duty is to help fulfill theexecutive job responsibilities.3)Personal life must be separated from professional life.4)In dealing with other members of the group, the secretary should makeit clear that those others are viewed as the experts in their jobs.5)The professional secretary is courteous to everyone regardless of theindividual’s position on the company ladder.Section 3 Getting Some Knowledge of English Letters (1)I.munication2. efficient3. seven4.standard5. letterhead6. address7. dateline8. format9. instance 10. inside 11.address 12. salutation 13.Mesdames 14. title 15. Gentlemen 16. body 17. addressee plimentary 19.close 20. unknown 21. signature 22.indented 23. block 24. modifiedIII.2.Dear Sirs,Please reserve a medium-priced single room with bath for David Johns, who will arrive Thursday evening, January 3. He will leave early Monday morning, January 7, on a 10 a.m. flight and will require transportation to the airport.Please call me at 0086-10-89437520 to confirm the room reservationand advise me of your deposit requirements.Sincerely,Ms. ZhangYiSection 4 Getting Some Knowledge of Etiquette (1)I.1. area2. business3. meet4. social5. holds6. firm7. handshake8. office9. gifts 10. with 11. language 12. closelyIII.3.1) is 2) introducing, apply 3) request 4) has to 5) determines, used4.1)In business introductions, there is one basic rule: a less importantperson is introduced to a more important person, whether male or female.2)When introducing people of equal rank in business situations, socialrules apply – a man is introduced to a woman, and a younger person to an older person.3)The client is more important than anyone in your organization.4)When a secretary is introduced to others and when he or she saysgoodbye to others, a handshake should be made.5)In office, the secretary has to deal in person with all kinds of people.Unit 2 How Does a Sec retary Work in the Office? Section 1 Meeting the Office StaffDialogue IA: Hi. Good morning, Zhang Yi. And how are you?B: Very well, thank you. And you?A: Yes, I’m fine. First of all I think we should go round and meet some of the staff you’ll be working with. Let’s start with Ling Yun, your superior. B: Yes, I see.(A is knocking at the door.)C: Come in. please.A:Good morning. Ling Yun. I’m just showing Zhang Yi around. ... doing the introductions, before she starts working with you.C: Good morning, Zhang Yi. It’s nice to meet you.B: It is nice to meet you too.A: Now, yo u’ll be working with h im from next week. In the second part of this week you will be shown how everything’s done, so that you know your way around.C: Fine. So, I’ll look forward to seeing you next week, Zhang Yi.B: Yes, I’m looking forward to working w ith you, Mr. Ling.(Chu Tian-shu a nd Zhang Yi have entered a room )A: Good morning, everyone. Can I have a few moments of your time? I’d like to introduce a new member of staff. First things first, I’d like to introduce you to our Office Manager, Mr. Huang. You’ll be spending today and tomorrow with him.D: Pleased to meet you, my name’s Huang Hao.B: Glad to meet you. I’m Zhang Yi.A: Zhang Yi. Let me introduce you to Mr. Chang, this is Zhang Yi.E: How do you do? My name is Chang Cheng.F: Jiang Yan.A:Jiang Yan is Ling Yun’s Personal Assistant. She’ll be showing you how everything works before she leaves us at the end of the week and you take her place.Dialogue 2A: I think I’d better take this opportunity to explain to you exactly who’s who i n the company. You’ll need to know who to go to if you want to contact a particular manager. Let’s start right at the top: Zhang Zhonghua is the Managing Director and his Personal Assistant is An Jing. The company is divided into four departments: Production, Marketing, Personnel and Finance. OK?B: Uh - huh.A:Right. Let’s deal with each one in turn. Wu Yong looks after Production, and his title is Production Manager, and Tian Mi works as Personal Assistant in the Production Department. Then there are two secretaries.Is that clear?B: Yes.A:Moving on to the Marketing Department, we’ve got Ling Yun. Jiang Yan is working for Ling Yun as Personal assistant. As I have told you, she’ll leave at the end of the week and you’ll take her place and start working as Mr. Ling’s PA from next week, OK?B: Yes, fine.A:As you know, I’m Personnel Director and Li Li and Yang Hui are the two secretaries in the department. Is that clear?B: Uh -uhu.A: And finally ... Yan Jin is responsible for the Finance Department . His PA is Li Yan. So that’s a brief overview of the structure of the company. Do you have any questions?Section 2 Getting Along Well with One’s Boss and ColleaguesA proper office manner should be cultivated by the secretary, and this manner should be based on the fact that the executive and the secretary are expected to work as a team. Whether working for an individual, a pair of executives, or a whole department, the secretary’s duty is to help fulfill the executive job responsibilities. Therefore, assignments that appear in the job description (if there is one) are done conscientiously, and those chores that do not appear but that need to be done in order to free the executive from routine tasks will be done by the professional secretary without grumbling.As part of the team, the professional secretary protects the employer. He or she does not contribute information to office gossip but does report any rumor that may be helpful to the superior. Also, the professional does not spend company time on personal phone calls, in clock watching, or in being late.The personal relationship between the executive and the secretary will vary according to the people involved and the formality of the company. The secretary should always remember that the relationship is a business arrangement and that the structure of any organization makes the executive more important than the secretary. Without the executive to set the overall objective and to plan for action to attain that objective, the secretary’s job would not exist.The executive may ask the secretary to explain a matter, but the secretary does not have the right to call upon the executive to justify decisions. However, when a good working relationship exists, office authority is not a source of discontent because both the secretary and the executive realize that they are there to make that office run at peak efficiency.Personal life must be separated from professional life in dealing with all office personnel. It is very possible to work well with people one does not like at all; likewise, it is possible to work professionally with people who are personal friends. However, worries about sickness at home,financial problems, and domestic difficulties do affect the quality of work, and the professional will do everything possible to keep the level of professional performance high.In dealing with other members of the group, the secretary should make it clear that they are viewed as the experts in their jobs. The professional secretary is courteous to everyone regardless of the individual’s position on the company ladder. The order-processing clerk, the shipping clerk, the receptionist, the typist, and the file clerk will be much more helpful to the secretary or executive team if this attitude of professionalism is maintained. Section 3 Getting Some Knowledge of English Letters (1) Today, business letter is still an effective means of communication between communicators outside and inside the company. Effective and efficient letter writing is an important item in secretary’s daily routine. A typical and professional-looking business letter usually has seven standard parts from the top to the bottom: the letterhead, the date, the inside address, the salutation, the letter body, the complementary close and the signature. (1) The letterheadThe letterhead occupies the top most part of the paper and it displays the writer’s company name, address, telephone and fax number, even e-mail. Most of it has a logo or emblem of the company.(2) The datelineBelow the letterhead is the dateline. It usually follows such a format: the month, the date and the year, or the date, the month, and the year. The date can use either cardinal numbers (i.e. 1, 2, 3) or ordinal numbers (i.e. 1st, 2nd,3rd), for instance: 10 Oct, 2002 or Oct 10th, 2002.(3) The inside addressIt is the address of the organization or the person who receives the letter. You should make sure that the inside address agrees with the envelope address.(4) The salutationIt is used to greet the addressee. The customary greeting in a business letter is Dear Sir(s), Dear Madam, or Mesdames with a comma or colon. If the business letter is addressed to an individual, you should use the person’s courtesy title and last name, for example, Dear Mr. Thompson rather than an individual’s full name in the salutation, say, Dear Mr. Michael Thompson. And if you don’t know the person’s gender, you can simply use that person’s full name in the salutation, for instance, Dear Michael Thompson. While Ladies and Gentlemen can be used, if you don’t know who will take care of the letter.(5) The bodyTwo lines below the salutation is the body of the letter. The body is the main part of a letter. It contains the message from the writer to the addressee. If you will type the letter, you can use single-space within the paragraph and double-space between paragraphs. Very short messages maybe double-spaced with indented paragraphs.(6) The complimentary closeIt is purely a matter of custom and polite way of bringing a letter to a close. The conventional ones in business letters are, Truly yours or Yours truly for unknown addressees, and “Sincerely yours,” or “Yours sincerely”for known ones. It is always placed two lines below the body of the letter.(7) The signatureEvery business letter must be signed. In most letter styles, the writer’s typed name appears three to four lines below the complimentary close; and between them is the handwritten signature.Generally speaking, business letters are prepared in one of three formats or letter styles: indented, block and mixed or modified style. (1)The indented styleIn this style, each and every first line of every paragraph is indented two, six, or even ten spaces according to difference of the letters.(2)The block styleAll lines of the letter in this style begin at the left margin. This style isa modern one for it is easy to follow.(3)The modified styleThis style differs from block style in that the dateline and the complimentary close are put in the center; or the dateline may be backspaced from the right margin.1. The modified style:2. The Block Style:3. The indented styleSection 4 Getting Some Knowledge of Business Etiquette (1) Introductions are an area of business relationships. The only difference between the rules for social introductions and the rules for business introductions is that women are not treated as women but are introduced according to their business rank. In business introductions, there is one basic rule: a less important person is introduced to a more important person, whether male or female.When introducing the new office manager, William Smith, to the company president, John Adams, a secretary would say,“ Mr. Adams, I would like you to meet William Smith, our new office manager. William, this is Mr. Adams, our company president.”When introducing people of equal rank in business situations, social rules apply – a man is introduced to a woman, and a younger person to an older person. The secretary should not use first names in business introductions unless requested to do so.When introducing people, speak to the greater authority first; speak to the lesser authority second. But, who holds the highest position in any organization? The client. The client is more important than anyone in yourorganization, even if the client holds a lesser title than the executive in the firm.The accepted physical greeting to go along with introductions is the handshake. The good time to shake hands should be:1.When a secretary is introduced to others and when he or shesays goodbye to others, a handshake should be made.2.When the visitor comes into a secretary’s room or office, he orshe should shake hands to show welcome.3.When a secretary meets a client.4.When others send a secretary gifts.5.When a secretary goes to attend the receptions or parties andwhen he or she takes leave, he or she should shake hands withthe host or hostess.In office, the secretary has to deal with all kinds of people. The relationship he or she has with a person determines the kind of language used. For example, when meeting the Managing Director of the company, the secretary should say “Good morning, Mr. White. How are you?”. When meeting a person the secretary is working closely with in the same team, he or she should say “Hi there, Mary.” or “Hi, Mary”.译文：第一部分与同事见面对话1嗨！张一，早上好。
秘书英语 Unit2
Wishing you a bright future
2.1
Speaking Module
2.2
Listening Module
2.3
Reading Module
2.4
Writing Module
2.5
Translating Module
2.6
Culture Module
2.1 Sprsking Module
2.1 Sprsking Module
Task One Warming-up
I used to work as an account executive but transferred to be Personnel Manager.
Benjamin joined the company as an electrical engineer but switched selling after four years.
Topic 1 How do they recruit? You’d better start by introducing yourself to the candidate in the
interview. Give the candidate a hope. Don’t fail him on the spot.
If some new project needs people, we may select people from different departments.
Michael is now helping out in the Auditing Section. Sometimes you need to wait for someone to retire and get his job. Before being promoted, your working experience, capability and communication skills are considered. You’ve got good career prospects. Someone even has been invited to join the Management Board of the company.
秘书英语
1、翻译词组Unit1各种各样a variety of附加；隶属于attach to _草稿格式draft format办公流程office flow procedures近来，最新up-to-date和谐的工作关系harmonious working relationship有效的办公程序effective office procedures高效的工作流程efficient work flow速记take shorthand安排会议coordinate conference and meetings会议记录员recorder of minutes 账目记录account records财务记录financial records机密文件confidential records万事通、多面手jack of all trades管理结构management functions协调工作coordinate work下属subordinates采取积极主动的措施teke active measures整理文件tidy up documents机密文件confidential files建立档案establish records招聘人员、员工recruit personnel /employeeUnit2混战free-for-all根据按照；就——而言in terms of有意或无意地unintentionally or deliberately积极地态度positive attitude道德准则a code of ethics泄露公司机密reveal company secret 自我意识sense of self-awareness重新考虑think twice文件夹file folders紧邻的办公室the immediate office 礼仪规范rules of etiquette社交场合social events对他人缺乏尊重、体谅lack of consideration for others公认的习惯widely accepted practices 良好的仪态good posture陷入混战turn into a free-for-all一定程度的隐私 a degree of privacy and secrecy留下不良的印象have an unfavorable impressionUnit3任命于，寄予place upon减轻——的负担（麻烦）relieve…of 挑——的毛病be critical of工作风格work style有把握的范围circle of confidence缺乏自信lack confidence内心冲突internal conflict个人价值、信仰personal value /belief 缺乏理智的行为unreasonable behavior个性与性格personality and temperament诚实的交流honest communication完成任务accomplish one’s assignment缺乏条理的经理disorganized manager不踏实感feeling of inadequacy与某人建立——关系build _relationship with sb挑某人的毛病be critical of sb /find fault with sbUnit4远胜于——stand head and shoulders above _安全检查一览表safety check list 承担——义务have communication to 具有have sth in place信守诺言deliver one’s promise答应做——have committed to do _ 不同的见解diverse opinions对教育的承诺commitment to education保证质量和安全commitment to quality and safety承担社会义务commitment to social responsibilities对员工的承诺commitment to employees 不同的见解diverse opinions个人的责任personal accountability配备有足够的员工adequately staffed发展机会growth opportunities安全检查一览表safety checks list 信守诺言deliver on one’s promise 恰当地be in place把——视为最重要的事情see_ as one’s top priorityUnit5起作用to bubble up利用to capitalize on发挥聪明才智to unleash talents有效交际effective communication信息传播transmission of information语言交际verbal communication交际者communicator 语言规范conventions of language信息发出者information sender信息接受者information receiver交际过程communication process重要过程vital process激烈转变dramatic turnaround交际过程process of communicationUnit6临时通知on short notice对——非常重要be crucial to搜寻主管公司executive-search firm 主管人员，总经理executive全球型经理global manager市场发展marker-development全欧洲市场pan-European market电信设备telecommunications equipment人力资源管理经理Human Resource manager 管理结构management structure 贸易公司trading company招聘者Recruiter奇缺a severe shortage of一种类型a bread of附属公司subsidiary习惯于be accustomed to高级主管senior executive 被——吸引be lured to非常重要desperate needUnit7倾向于tend to考虑take into consideration导致lead to全神贯注于concentrate on不着急take one’s time双赢win-win破冰船；打破僵局的手段ice –breaker 谈判艺术art of negotiation继续交涉carry-on negotiations中断谈判break off negotiations开始谈判enter into a negotiation谈判人negotiator 谈判方针negotiating approach多边贸易谈判multilateral trade negotiation相互理解mutual understanding双边利益mutual benefit考虑到个人的感情take in consideration a person’s feeling考虑到贵方的要求take in consideration request of your side文化冲突culture conflict经济矛盾economic conflict生产潜力production potential市场潜力market potential二、完形填空Unit1For instanc e①classif y②review s③free④assignment s⑤for⑥In additio n⑦ with ⑧Unit 2relations①In addition②be aware of③handing④routine⑤coworkers⑥Professional⑦image⑧Unit3Secretary①manager②with③favorable ④influential⑤encounter⑥although ⑦against⑧Unit 4founded①Facility②average ③Advanced ④begin with⑤graduated from⑥enable⑦including⑧Unit 6objectives①available②recruiter③Employees④effectiveness⑤Perform ⑥motivate ⑦Unit 7disagreement①Indirect②put off ③Sensitive ④implies ⑤reconsider⑥response⑦interested ⑧judge⑨gesture s⑩三、翻句子1、 A secretary should be able to establish and maintain harmonious working relationships with(与——建立并保持和睦的工作关系) superiors ,co-workers ,subordinates ,etc .2、A secretary is expected to arrange business itineraries（拟订出差旅程表）and coordinate the executive travel requirements .3、 A secretary is expected to take action authorized during the executive’s absence so as to minimize the negative effect of the employer’s absence（将因上司不在所造成的负面影响降到最低限度）.4、 A secretary must be able to organize materials that may be presented to the executive in draft format （以草稿形式呈送给上司）5、 A secretary may serve as recorder of minutes（会议记录员）with responsibility for transcription and distribution to participants.6、A secretary may maintain budget and expense account records ,financial records .and confidential files .（开支账目记录、财务记录和机密文件）7、efficient ,skillful ,open to change （高效、熟练、易接受新事物）8、“the boss confidant ,”jack of all trades, master of office mysteries（老板的心腹、“多面手”，办公室神秘的掌管者）1、observe proper office etiquette （遵守得体德的办公室礼仪）2、gain the confidence ,respect ,and cooperation of others（赢得别人的信任、尊重和合作）3、carelessness in work （工作上的粗心大意）4、take time to shred carbon copies and photocopies that were not used （花时间将不用的复写件和影印件切成碎片）5、able to manage themselves ,their duties ,and their working environment （能管好自己、履行职责，能保护良好工作环境）6、Some annoying habits such as tardiness （一些令人讨厌的习惯、如做事拖沓等）7、Scatter files and other materials around the office （将文件和其他资料到处乱在办公室里）8、Clothes are only part of the picture you present （衣着只是你形象的一部分）1、W ork styles and their ture temperament （工作风格及其真实的气质）2、One thing we need to keep in mind （我们应该牢记一件事）3、try every means to establish a good relationship with them （想法设法与他们建立良好的关系）4、areas of confidence and areas of fears（自信的地方，也有怯弱的地方）5、unreasonable in their attitudes and expectations of us as well as critical of us （态度缺乏理智，对我们期望过高）6、honest communication and will respond positively to it （诚实的交流，并对其作出肯定的反应）7、but we can build a better “we ”（但我们却能塑造一个更好的“自我”）8、people with different personality and temperaments （具有不同个性和不同气质的人）1 has made a series of commitment to the employees （对其员工做出了一系列的承诺）2 has committed to creating an environment which values and respects employees （致力于为员工创造一个既能体现个人价值，又能受到别人尊重的环境）3 to make sure they deliver on their promises （以确保他们保守自己的诺言）4 education always comes first （受教育总是排在第一位的）5 stand head and shoulders above employees laws （远远高于就业法的要求）6 to validate that food safety standards and procedures are in place （以确认这些食品是否符合食品安全标准和保管程序）7 they communicate openly ,listening for understanding and valuing diverse opinions （他们彼此交流坦诚，相互理解，尊重他人的不同观点）8 the tools they need to develop personally and professionally （他们所必需的提高个人技能和进行专业训练的各种工具和条件）9 to provide schedule flexibility ,work-life balance and time for training（给员工提供灵活的工作时间，使其工作与生活平衡，且有时间参加培训）10 based on the contribution of its employees around the world （由于世界各地员工的奉献）/1 The importance of communication （交际的重要性）2 Through which people understand each other （通过交际人们彼此了解）3 By communicating with others （通过与别人交流）4 His vision to make customers number one （他的“顾客第一”的思想）5 The success of company is the result of the combined efforts of each individual employees （一个公司的成功是每位员工共同努力的成果）6 what’s going on out there （外面的情况）7 to encourage his employees to offer ideas （鼓励他的雇员提出自己的想法）8 the folks on the front lines （第一线工作的人）9 pool their efforts to achieve their goals （共同努力达到目标）10 select enthusiastic people for important managerial positions（选择有热情的人担任重要的管理职务）1 multilingual executives （操多种语言的主管）2 are crucial to the secretaries of foreign trading companies （对外贸公司的秘书来说是重要的）3 to hurt /search for global managers （搜寻全球型主管人才）4 turn to executive-search firms for help （向主管人才搜寻公司求救）5 out of the 100 newly recruited managers （在新招收的100名经理中）6 there is a desperate need in the school for a group of teachers （学校急需一批老师）7 is out to win a big share （正在努力争取抢占份额）8 nationalism still influences our choice of commodities （民族主义仍然影响着我们对商品的选择）1、in the spirit of mutual understanding （本着相互理解的精神）2 、be to the need of our mutual benefit （满足我们双边利益的要求）3、to take in consideration a person’s feeling (to take the other person’s feeling into consideration)（考虑到个人的感情）4、we will put off the negotiation （我方决定推迟谈判）5、implies potential economic conflict （暗示着潜在的经济矛盾）6、not only in cultural cooperation but also in business negotiation （不但在文化合作中，也在商务谈判中）7 、are planning to set up another office in Chongqing （正计划在重庆再设立一家办事处）8 、meet the challenge of china’s entry into the WTO （迎接加入WTO的挑战）四、1、每年年底公司都要奖励那些为了公司做出突出贡献的员工At the end of year ,the company rewards those who makes outstanding contributions to the company .2、我们每两年加一次薪。
文秘英语unit 2
Unit 2Observing Proper Office EtiquetteI. Teaching Objectives:To help students learn proper office etiquette, and will know correspond English expressions about proper office etiquette.To introduce to the students how to receive visitors.To help students learn how to write an invitation letter.To help students learn appropriate English expressions to receive phone calls. II. Teaching focus and difficultiesTeaching focus: to teach students corresponding English terms about proper office etiquette, some related English expressions to receive visitors, and the writing of English invitation letter.Teaching difficulties: the format of invitation letter, and appropriate expression of making phone calls.III. Teaching methods and AidsThe lesson is carried out based on interactive teaching mode, aided by multi-media teaching, including pictures, video clip, and PowerPoint.IV. Teaching time: 6 periodsTwo periods for Reading A; Two periods for exercises of Reading A and Reading B; Two periods for simulated writing and writing and speaking.V. Teaching ProceduresReading A1. Lead-inWatch the video clip and then think about questions:What is etiquette?Is etiquette important in the office?What do you think are the good manners and bad manners in the office?2. Comprehending the text2.1. Go through the whole text.4 Main parts related to the proper office etiquette:AttitudeEthicsPersonal habitsAppearance2.2. Focus studyPara.1⑴Either way, it is at best embarrassing and at worst difficult or impossible to gain confidence, respect, and cooperation of others when widely accepted practices are cast aside.at best充其量；至多at worst在最坏的情况下embarrass使窘迫；使尴尬；使为难i.e.: 她的粗鲁行为可能会让你尴尬She may embarrass you with her rude behavior.Her rude behavior may embarrass you.cast aside 抛弃；排除；废除Part 1: Attitude(1) People are uncomfortable around someone (who views the world darkly). More important, they distrust and want to avoid someone (who often appears to be angry or unhappy), fearing that such a person might treat both work assignments and clients or coworkers unfairly and irresponsibly.someone (who views the world darkly): pessimistic, negativeDistrust=dis + trusti.e.: disagree, dislike, disable, dishonest, dissatisfyUnhappy= un + happyi.e.: employment, unfinished, undoubted, unfair, uncomfortableirresponsibly = ir + responsible+ lyi.e.: irregular, irresistible, irresolvablePart 2 Ethics(道德规范；道德标准)(1). Without a code of ethics, life at work would turn into a free-for-all.Code 密码；法规；准则a code of ethics: 道德准则at work 在工作in work 有工作,在完成中,进行中out of work 失业free-for-all 混战(2) It is dangerous, for some competitors may blackmail persons who have something to hide, forcing them to reveal company secrets.Compete- Competitors-competitiveBlackmail: n. 勒索，敲诈；勒索所得之款vt. 勒索，敲诈i.e.:It‘s a clear case of blackmail!这显然是敲诈！He tried to use the scandal to blackmail me.他想利用这种丑闻敲诈我Reveal:显示；透露；揭示；展现i.e.: He had revealed who did the bad thing.Her laugh revealed her even teeth.These letters revealed him as an honest man.(3) Companies must keep a degree of privacy and secrecy. Therefore, it is considered taboo to discuss company affairs —even apparently routine —in public or with outsiders.Tabooi.e.: Age is a taboo when talking with American people.Routinen.例行公事；常规；无聊adj.常规的；例行的；乏味的i.e.: We often fall into the routine of coming home, turning on the TV or computer and doing things alone.Routine office jobs have no relish at all for mein public当众，公开地；公然i.e.: He embarrassed me in public.(4) Beware how you dispose of materials too.Beware vt. 注意，当心；提防i.e.:Beware what and to whom you speak.小心你说出的话和说话的对象。
秘书英语unit 2 Office Etiquette
• 1. Answer the telephone by the third ring — answer the telephone or make sure your answering machine will answer the call after the third or fourth ring. Do not let the telephone ring endlessly. Many of us say how we “hate” speaking into these answering machines, but at the same time we also hate not having the option of leaving a message.
Answer • Looking very quickly or not at all at a business card • 交换名片在英国不是非常重要，交换 过后仔细阅读名片上的内容也不是必 需的。
Test
• • • • • • 6 : Complete this sentence with the best answer. Giving gifts to visitors in British business is ... A. rarely done. B. always expected. C. best if you ask what the recipient（接受者）wants. D. always reciprocated（报答）.
Vocabulary • 1. occupy v. 占有，占据 • 2. be tied up 繁忙 • 3. on behalf of … 代表
Functional Language • 建议 • 问题关键词： • Shall we ….? • How about…? / What about …? • Let‟s …
秘书英语_Unit_2
5 Maintain your boundaries. Getting too cozy too soon may lead to trouble. Not to mention that many bosses like to keep a professional veil between themselves and their employees.和上司过快地表现得很亲近可能会 有麻烦，所以还是保持一定的距离比较好。
日常公务礼仪
日常交际礼仪
1.称呼、致意、握手和介绍
（1）称呼
在国际交往中，一般称男士为先生;对于女 性,称“小姐”、 “女士”、“夫人”。
（2）致意
职位低者、年轻者、男性先向职位高者、年 长者、女性致意。
3.2 日常公务礼仪
（3）握手
职位高者、年龄长者、地 位尊者以及女士、主人先 伸手表示欢迎等意思，职 位低者、年龄轻者、地位 卑者以及男士、客人也应 及时伸手相握。
know one’s way around 熟悉业务: I’m sure you will soon know your way around. 我相信你会很快熟悉业务。
Section 2 Getting Along Well with One’s Boss and Colleagues
1.化妆的目的 为了突出优点、掩饰缺点。 是工作的需要，是敬业的一种表现; 是对主人的一种尊敬。
日常公务礼仪
皮肤的类型与化妆品的选择
（1）中性皮肤 : 油质和水质的化妆品都适合。 （2）干性皮肤:专为干性皮肤配制的化妆品。 （3）油性皮肤:专为油性皮肤配制的化妆品。 （4）混合性皮肤:对皮肤的不同部位进行护理。 （5）过敏性皮肤: 要慎重选择护肤品。
文秘专业英语 unit 2
操练（掌握初步或基本能力）
1.Routine check-ups:
Partuseful expressions
任务型
学习法
交际法
1.Do the previewing for the teacher’s check-ups.
2.Pair work/group work/team work
8.A qualified secretary should be good at composing letters and assisting in preparing various reports.一名合格的秘书应该擅长拟写各种信件并协助准备各类报告｡
9.You may make a very clear index to all of your filing cabinets.你要为所有的档案柜做一个非常清晰的索引｡
一、教案头编号：
授课班级：
授课日期：
年月日
年月日
年月日
年月日
本次课标题：Unit 2 Knowing Your Office Work Part One & Part Two
教学目标
能力（技能）目标
知识目标
1. Understand the work of a secretary;
2. Discuss issues concerning executive secretaries;
5)Production Control, Material Control, Quality Inspection,Research,and Development Center生产控制部､物料控制部､质检部和研发中心
6)Marketing andSalesCenterand After-sales Service Center营销中心和售后客服中心
实用文秘英语unit-2
精选ppt
3
故人无礼则不生，事无 礼则不成，国无礼则不宁。
——荀子
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4
II. Words & Expressions
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5
1. New Words & Expressions
精选ppt
16
精选ppt
17
精选ppt
18
IV. Receiving Visitors
精选ppt
19
Remember the following expressions
1. Senior representative 2. Sales & Marketing Services 3. Human resource manager 4. District Sales Manager 5. Digital Corporation 6. The general manager
2. If you don’t do them well, two results: 1) at best… 2) at worst…
精选ppt
11
Para 2. Attitude
1. People like to deal with those who are _c_h_e_er_f_ul_, _p_o_si_ti_ve__and _co_n_f_id_e_n_t .
3) leaving _C_o_n_fi_d_en_t_i_al_c_o_r_re_s_p_o_n_d_e_nc_e_f_a_c_e_u_p_o_n__th_e_d_e_s_k__
《秘书英语》(第三版)教师用书 Unit 2
Unit 2 How Does a Secretary Work in the Office?本单元教学要求：1．掌握秘书工作职责、写商务信函的基本知识2．了解如何处理好与上司和同事之间的工作关系3．熟悉商务礼仪Section 1 Meeting the Office Staff一、背景知识打招呼在建立人际关系中起着润滑剂的作用，特别是在和上司、同事还不熟悉的时候。
中国人见面时，习惯说“吃了吗？”“去哪儿？”等关于个人生活的话来打招呼。
这在英国或美国人看来，不是想请他们吃饭就是打听他们的隐私，很不习惯。
因此，在国际交往中，要“入境随俗”。
每天一进工作单位，可以适时和遇到的每一位同事说：“Good morning/afternoon”。
说话时，要注视对方，保持微笑，还要区别使用正式用语和非正式用语。
如对上级和初次见面的人，要称呼：Mr/Mrs/Ms/Miss +姓，如Mr/Mrs/Ms/Miss Smith/Green/Handerson ，或Sir/Madam。
对有头衔的人，用头衔+姓表示尊敬，如Dr Brown, Professor Black。
对熟悉的人、同事、同辈人，可直呼其名（这点也同样适用于介绍），如Bill, Ann等。
介绍是一个人对另一个人的正式引见，可以分为自我介绍和第三方介绍。
第三方介绍顾名思义是由第三方介绍另外两方相识。
介绍时通常要掌握以下原则：1．把男士介绍给女士（但在工作和商务场合，不分性别，要按照级别介绍：把级别低的介绍给级别高的）；2．把年轻的介绍给年长的；3．把次重要的介绍给重要的；4．把主人介绍给客人；5．把家人介绍给来宾；6．把未婚的介绍给已婚的。
二、课前提问：1. What preparations should you make for meeting the office staff?2. How do you greet different people?3. What office etiquette do you know? Name three.4. What is the right attitude to office work?5. What skills do you need for administrative work？6. Whom should you turn to for help when you have some problems?三、语言学习How are you? 你好。
Unit 2 Observing Proper Office Etiquette
Ⅲ Translate the following sentences into English (See page 32 in the course book):
1. We are planning a presentation of our latest products for our domestic and overseas customers at the Exhibition Building from October 5 through 15. 2. We have the honor to invite you to our celebration of the Chinese New Year on February 5 (Thursday) to be held from 9:30 to 5:00 at the Hotspring Hotel. 3. On behalf of Mr. John Smith, it is my great pleasure to invite you to our annual sales conferences. 4. Enclosed are the schedule for the conference and accommodation arrangement.
Part Ⅲ Listening and Speaking
Additional material (受话人不在或不空时电话参考语句): I’m sorry he’s away on business at present. Oh. What a pity. Ms. Root is on a business trip in Sydney. I’m afraid he’s occupied just now. I’m sorry she’s busy now. Oh. What a pity! She’s on another line right now. I’m sorry Mr. Rance is tied up. I’m awfully sorry Professor Sawyer is completely snowed under at the moment.(没一点空)
秘书英语_Unit_2
颜色选择
DON’T
Brown 咖啡色
A no-no color 忌用的颜色
Brown 棕色 Corduroy 灯芯绒
Light Brown 浅棕色
Dress Shirt
衬衫
必须是全棉衬衫
Color Selection
颜色选择
DO
DON’T
酒红色
深橄榄色
深蓝色
Ties
领带
Dress Shoes
时尚休闲
首饰的使用
首饰佩戴越少越好
颜色不要超过3种 胸口以上不要佩戴超过3样首饰 戒指佩戴越少越好 耳环形状简单低调
Women 女士
Business Dress Code
商务服饰
Business Formal 商务正装
A
Business Casual 商务休闲
Pant
Smart Casual 时尚休闲
Pastel Blue
Black
Color Selection (II)
颜色选择
Dark Grey
Navy Blue
Dark Green
Black
Color Selection (III)
颜色选择
Brown 咖啡色 Yellow 黄色
Don’t
Orange 橙色 Red 红色
White 白色
Pink 粉红色
皮鞋
Lace-up shoes With leather sole 有鞋带的皮鞋(皮质鞋底)
Rubber Sole Shoes
橡胶休闲鞋
DON’T
Socks
袜子
Appropriate Color 适当的颜色 Navy 深蓝色 / Dark Grey 深灰色 / Black 黑色
高职国际英语进阶综合教程第2册unit2课文原文和译文
高职国际英语进阶综合教程第2册unit2课文原文和译文Text A Office etiquetteOffice etiquette is something that helps you to get along with your colleagues even if you are not on friendly terms. It also helps you make sure that you don’t annoy people with bad habits or comments, and influences how your colleagues will respond to you when you need help. Most office etiquette is unwritten, but this does not mean you should ignore it. There are always codes of conduct that you must pay attention to, as will be made clear in the rest of the article.Be punctual. As a newcomer, you should arrive early, not just on the first day and don’t be the first to leave at the end of the day. Don’t be late for any appointment. It shows that you respect your colleagues’ time and, in return, they will respect your time, too.Respect other people’s privacy. Knock before you enter someone’s office and do not read any correspondence lying on somebody’s desk. If you need to discuss a private matter with a colleague, make sure nobody else can overhear you. Personal issues should not be made into a public topic.Don’t gossip or complain. Sharing professional information is good; gossiping is not. Gossip usually gets passed around quickly and can reflect poorly on you. Limit your comments about your co-workers to positive ones only. It does nothing but harm to complain about anyone, including your boss, your office mate or any co-workers.Don’t disturb others. Always apologise if you inter rupt a discussion, someone’s concentration or other activity. Be aware of how loudly you may be speaking. If people in other cubiclesor offices comment on your conversations, perhaps your voice is too loud. You should either close your office door or lower your voice.Be neat and clean. Take a shower regularly and wear appropriate office clothes. It shows respect for both your colleagues and clients and is a sign that you are professional. Keep your personal workspace clean and neat at all times, for a mes sy desk will make people think that you’re an unorganised person.Be polite to everyone.Smile a lot and be friendly. Treat your co-workers, cleaners, maintenance people and others with the same respect and politeness. Showappreciation for any help offered to you.Be considerate. Wash and return all kitchen items to their proper place and clean anything you have spilt. If you have used the last drop of milk, either tell the person responsible for supplies or buy a replacement. Leave the photocopier in working condition. Return the stapler that you borrowed with at least a few staples left inside. When you use up all the paper in the printer, put more in it for the next person. If a machine jams, try to undo the jam or to tell somebody about it.In short, office etiquette is about being respectful and polite in the office. It is an essential part of growing professionally and becoming a more mature person in the business world.译文：办公室礼仪办公室礼仪能帮助你与同事和睦相处（哪怕关系未必融洽），让你确保自己不因为坏习惯或不当的言论而惹恼别人，进而影响你的同事在你需要帮助时的反应。
职业综合英语教学课件-办公室礼仪office_etiquette
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• What is imperative？ • Why？ • How？
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5 Always say please and thank you
• If you have received a private call on your cell phone, walk down to the corridor（走廊） or to find a room with a door you can shut to take the rest of the call if you’re likely to disturb（打扰） others.
• Moreover, office etiquette is the key deciding factor in how your colleagues will respond to you and come to your rescue给(某人救急) when you need help.
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2
Why do you need to know office etiquette?
• Office etiquette helps smooth（使顺畅） the wheels of daily interaction（互动） within the office.
• What’s more, office etiquette ensures that you don‘t become office enemy number one because you’ve been irritating(打扰) people with unhelpful habits or comments.
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Answer • Arriving five minutes early
• 开会提前5分钟到是很好的礼节，因为这样一来， 你会有时间调整好自己，准备开会(prepare yourself for the meeting)。
Test • 3 : Which of these is generally considered bad office behaviour? • A. Speaking loudly • B. Eating at your desk • C. Borrowing equipment • D. Chatting by the water cooler
• 5. Return telephone calls promptly! — to me, this is the most professional telephone habit people should have. Be that person who DOES return telephone calls. Quite often I have received a call from someone asking to order one of my products and I spend days, even weeks trying to contact them. I always try to return telephone calls within four hours, regardless of where I am.
Answer • Looking very quickly or not at all at a business card • 交换名片在英国不是非常重要，交换 过后仔细阅读名片上的内容也不是必 需的。
Test
• • • • • • 6 : Complete this sentence with the best answer. Giving gifts to visitors in British business is ... A. rarely done. B. always expected. C. best if you ask what the recipient（接受者）wants. D. always reciprocated（报答）.
Vocabulary • 1. occupy v. 占有，占据 • 2. be tied up 繁忙 • 3. on behalf of … 代表
Functional Language • 建议 • 问题关键词： • Shall we ….? • How about…? / What about …? • Let‟s …
Test • 2 : In a meeting, which of these is acceptable? • A. Arriving five or ten minutes late • B. Talking on your mobile phone • C. Arriving five minutes early • D. Having a private conversation with the person next to you
Answer • First name only • 在英国的办公室里，同事之间的称 呼是相对较随便的。
Test
• 5 : Which of these would NOT be considered rude in an office? • A. Maintaining eye contact and looking away every now and then • B. Standing one or two feet away from the person you are talking to • C. Disagreeing with someone's point of view in a meeting • D. Looking very quickly or not at all at a business card
Vocabulary • • • • 1. 2. 3. 4. Digital Corporation数码公司 be available to do 可以。。。 presentation 介绍，讲解 connect …to … 连接，接通
Listening • Sample 2 • 1. What‟s the message taken by the man? • 2. When and where will Mr. Taylor and Mr. Ronald meet next week?
• 3. Be prepared before you answer the telephone — have a pencil and a pad of paper ready when you answer the telephone. Be prepared to be an “active” listener, taking notes of what the caller says. It is important to write down the name of the person and to say it during the conversation. People “love” to hear their own names.
• 4. Be an “active” listener — take notes as you listen and speak. Let the caller know that you are taking notes, for this will be a signal for him/her not to speak too fast. Ask for the correct spelling of his/her name, which may be unique. Therefore, don’t assume that it is spelled the same as other people’s names.
• 回答关键词： • • • • speaking talking hold on sorry
Listening • Sample 1 • 1. Who is calling? • 2. Why did the man call Mr. Ronald? • 3. Who else will man talk to?
Answer
• Shaking hands • 办公正式场合中，应该用握右手 的方式进行问候。
者(eldly)、地位 尊者(honored)以及女士、主人(host)先伸 手(stretch one's hand)表示欢迎等意思;， 职位低者(junior)、年龄轻者、地位卑者 (lowly)以及男士、客人也应及时伸手相握 ;
Answer • best if you ask what the recipient wants.
• 在英国，人们通常在喝完一杯啤酒后紧接着喝一杯 烈酒，这被烈酒就叫做chaser, 这个词来自于它的 动词形式 chase 追。
打电话
• • • • • • • 问题关键词： May I … / Can I …? speak to … talk to … calling speaking Is … there?
• 2. Make sure your greeting is professional — make sure your greeting is short but professional. Before recording a message on your answering machine, write it down and repeat it several times. Play it back and listen to your own voice speaking. Is your message too fast? Is it too slow? Make sure your greeting sounds professional and clear. Give the caller clear instructions of what to do when leaving a message.
Unit 2
Office Etiquette
Understand the topic • etiquette n.礼仪, 礼节,规矩 • cf. ritual, courtesy, rule
Test • 1 : When you meet clients in the office, which is the most appropriate greeting? • A. Nodding and smiling • B. Shaking hands • C. Bowing • D. Kissing on the cheek
Answer • Speaking loudly
• 在办公室里大声讲话会影响到他人工 作，所以被视为是一种不礼貌的行为。
Test • 4 : In most offices how should you address your boss? • A. Mr/Mrs/Miss + family name • B. Mr/Mrs/Miss + first name and family name • C. First name only • D. Sir or Madam
• • • • • • •
回答方式： It‟s a good idea. Certainly Why not? That‟s great. All right. Sorry.
Background
• Telephone Etiquette • The telephone is the lifeline of the company with the outside world, and those who call in should be considered potential business prospects. Everyone who uses an office telephone should remember that a friendly, helpful, and efficient call can make the difference between success and failure with the caller.