敦煌网分享物流出货交货常用语
货运常用语
货运常用语货运由运输业者提供的普通货物运输，区别于通常为低价、发货迟误、收取装转运费或大宗货物最低运价的快运货物。
小编为大家整理了货运常用语。
希望对你有帮助哦!装运单||载货单 shipping invoice装运单据 shipping documents大副收据 mate's receipt装船单 shipping order提货单 delivery order装船通知 shipping advice包裹收据 parcel receipt准装货单 shipping permit租船契约 charter party货物 goods | | freight | | cargo运输 transportation | | transit | | conveyance运送 to transport | | to carry | | to convey运输业transportation business | | forwarding business | | carrying trade运输代理人 a forwarding agent承运人 a freight agent | | a carrier船务代理人 a shipping agent陆上运输 transportation by land海上运输 transportation by sea货物运输 goods traffic | | freight traffic | | carriage of freights | | carriage of goods货轮 cargo boat | | freighter | | cargo steamer | | cargo carrier 火车 goods-train | | freight-train卡车 goods-van | | goods wagon | | freight car | | truck货运办公室 goods-office | | freight-department运费率 freight | | freight rates | | goods rate运费 carriage charges | | shipping expenses | | express charges 车费 cartage | | portage运费预付 carriage prepaid | | carriage paid运费到付 carriage forward | | freight collect运费免除||免费 carriage free协定运费 conference freight | | freight rate运费清单 freight account托运单 way-bill | | invoice运送契约 contract for carriage装运 shipment | | loading装上货轮 to ship | | to load | | to take on a ship装运费 shipping charges | | shipping commission租船人 charterer程租船||航次租赁 voyage charter期租船 time charter允许装卸时间 lay days | | laying days工作日 working days连续天数 running days | | consecutive days滞期费 demurrage滞期日数 demurrage days速遣费 despatch money空舱费 dead freight退关 short shipment | | goods short shipped | | goods shut out | | shut-outs赔偿保证书(信托收据) letter of indemnity | | trust receipt装载 loading卸货 unloading | | discharging | | landing装运重量 shipping weight | | in-take-weight卸货重量 landing weight压舱 ballasting压舱货 in ballast舱单 manifest船泊登记证书 ship's certificate of registry 航海日记 ship's log船员名册 muster-roll(船员，乘客)健康证明 bill of health光票 clean bill不清洁提单 foul bill有疑问提单 suspected bill。
国际物流的常用术语
国际物流的常用术语1. FCA（货交承运人）这可太重要啦，就像你要把宝贝交给一个靠谱的人保管一样。
比如说，我在网上卖了个手工制作的精美陶器，和买家商量好用FCA条款。
那我只要把陶器完好无损地交给指定的承运人，像快递小哥啥的，这之后要是出了啥问题，就不是我的事儿喽。
这就好比接力赛，我把接力棒交到下一个人手里，后面的路程就由他负责啦。
2. CPT（运费付至）哎这个CPT呀。
想象一下，你要给远方的朋友寄一份超级大的惊喜包裹。
你付了运费，让包裹能够到达朋友所在的城市，这就有点像CPT的感觉呢。
我之前给国外的合作伙伴寄一批文件，用的就是CPT。
我把运费给到物流公司，他们就得负责把文件送到目的地城市，这期间不管是换车还是转运，反正得安全送达，真的是超方便呢。
3. CIP（运费、保险费付至）CIP就更贴心啦！这就像你护送自己的心爱之物远行，不仅给了路费，还买了保险呢。
我有个朋友做外贸的，他给客户发货用CIP条款。
他说，这就像是给货物穿上了一层保护罩，万一在路上有个什么闪失，还有保险兜底呢。
就像你带着小孩出门，给他戴上头盔、护膝，再加上意外险，全方位保护嘛。
4. FOB（船上交货）FOB啊，这是个经典的术语哦。
你可以把它想象成你站在船边，把货物亲手交到船上的那一刻起，责任就转移啦。
我表哥做海鲜出口生意的，他跟我说，当他把新鲜的鱼虾按照FOB条款交货时，就感觉像把自己精心养育的孩子送上了新旅程，从那一刻起，只要货物上了船，风险就归买方啦，他心里的大石头也算落下一半喽。
5. CFR（成本加运费）CFR嘛，简单来说，就是你要算出货物的成本，再加上运费。
这就像你去饭店吃饭，菜钱加上送餐费一样。
我邻居是做小饰品出口的，她告诉我，用CFR条款的时候，她得把原材料成本、加工成本这些都算进去，再加上运费报价给国外客户。
她还打趣说，这就像给商品打包了一个价格套餐，明明白白的。
6. DAP（目的地交货）DAP可真是个让买家安心的术语呢。
外贸物流专业术语词汇
外贸物流专业术语词汇
哎呀呀，同学们，你们知道吗？外贸物流这里面的专业术语词汇可真是像一个神秘的宝藏世界！
就比如说“FOB”这个词，刚开始听到的时候，我真是一头雾水，这到底是啥呀？后来老师一解释，我才明白，原来是“船上交货”的意思。
这就好像我们在学校里交作业，要把东西交到老师指定的地方才算完成任务。
还有“CIF”，这又是什么神奇的密码？原来呀，它是“成本、保险费加运费”。
这就好比我们出去旅游，不光要付车票钱，还要考虑路上可能遇到的意外保险费用，还有把行李运到目的地的费用。
“LCL”呢，是“拼箱货”。
这就像我们在学校里分组做活动，大家把自己的东西凑在一起，组成一个“团队”。
“FCL”则是“整箱货”，这就好像是一个大包裹，里面装得满满的，都是一个人的东西。
“ETA”是“预计到达时间”，这多重要啊！就好像我们盼着下课铃声响起，心里一直想着“什么时候才能到啊”。
“ETD”是“预计出发时间”，这不就跟我们准备出去玩，一直在想“啥时候出发呀”是一个道理吗？
再说说“B/L”，这是“提单”，它就像是一张通行证，有了它，货物才能顺利地到处跑。
“Customs Clearance”是“报关”，这感觉就像是给货物过一个严格的检查关卡，只有通过了才能继续前行。
同学们，你们说这些专业术语是不是很有趣？它们就像是一个个小魔法，掌握了它们，就能在外贸物流的世界里自由穿梭啦！
我觉得呀，学习这些专业术语虽然一开始有点难，但只要我们用心，就一定能搞明白！就像我们学习数学的难题一样，多思考多练习，总会攻克的。
我们可不能被这些小小的术语给难倒，对吧？。
敦煌网分享跨境电商物流知识：外贸物流常识(一)
敦煌网分享跨境电商物流知识：外贸物流常识（一）【1】清关问题：这个问题是被大家问的最多的了，遇到不少客户，都是一个简单的询价，然后问及包清关吗?对于这个问题，其实不少老鸟应该知道的，清关问题是国外客户的自己问题，除非你走的是双清包税的专线，这样才会直接送到客户手中的。
说说清关这个问题，一般四大快递【DHL、FEDEX、TNT、UPS】当你们把货物交给他们的时候，到了目的国海关会自行帮你清关，但是如果因为产品、货值等原因导致无法清关则需要客户自己联系清关派送，事情并不是很难，对于老外来说一个电话就可以解决的问题。
延伸：在这里需要大家特别注意的是：针对南美中东地带以及西北亚国家，在出货前请一定要和客户确认是否有清关能力，如果没有能否找他们当地的清关公司帮忙清关呢，如果不行，请谨慎出货，一般四大快递到这些地区没多大优势，尤其是金砖四国的俄罗斯和巴西。
到这些地区首选EMS渠道，清关一块比较方便，如果货物达到空运最低消费的45kg可以选择走空运，这样是比较便宜。
但是空运是到机场的，需要客户自己去机场清关提货的。
目前在市场上有针对这些地域有相对的专线渠道;ARAMEX专线，俄罗斯专线，巴西双清渠道。
当然，这些渠道的并不意味着价格低，只是相对的优惠点，但是无疑这些渠道去这些地域是很有优势的。
只要你的货物不是太过敏感，基本放行送到客户手上。
至于空运海运的问题，空运到机场，海运到港口，这个是大家都熟知的，楼主在工作中遇到不少客户都是询价的时候，很盲目，不知道询价的时候需要说是那个港口那个机场，直接给了国家，当问及到那个机场或者港口时，总是很盲目，不知道，或者是我再去问问客户，这样不就造成的不必要的浪费时间么，当客户找你们问及海运和空运，你要在第一时间知道客户的所在城市或者问客户到那个机场或者港口再来询价，这样节省了时间，提高了效率。
【2】赔偿损坏的问题：之前遇到一个客户的货物是小闹钟的货物，一个1.5kg的货物到德国，货物在运输过程中破损了，老外收到货物之后就反馈了过来，当时客户就找我，问我怎么回事，我了解了具体情况就问了DHL那边，DHL给了明确的答复，叫老外找当地DHL 提供一份破损证明和货物破碎的图片发过来，我告诉客户了，也转告了老外，结果破损证明老外没填，客户也不填，我催促了几遍，客户最后说道算了，不要赔偿，叫我免单给她再发送一次，当时就乱了，这不是我的问题，是运输过程的问题，我都在尽力帮你争取赔偿了，你不愿意配合要我一个菜鸟来帮你免单发这个货物，我也是醉了，后来还是自己掏了腰包给她发走了，等于两单下来，我一分钱没赚到，还自己倒贴了。
物流出货交货常用语｜商务英语
物流出货交货常⽤语｜商务英语1.Can our order of 100 cars be shipped as soon as possible？我们订的100辆⼩汽车能尽快装运吗？2.An early reply from you will help us to speed up the shipment.如果你们尽快答复，我们便可以加快出货速度。
3.The order No. 105 is urgently required so we have to ask you to speed up shipment.第105号订单所订货物我们要急⽤，请你们加快出货速度。
4.Could you manage to hasten the delivery？你们能否加快装运？5.Could you possibly effect shipment more promptly？你们能不能提前⼀点交货呢？6.A timely delivery means a lot to us.及时交货对我们来说关系可⼤了。
7.I'm sorry to say that we can't advance the time of delivery.⾮常抱歉我们不能把交货期提前。
8.There's still another possibility to ensure a prompt delivery of the goods.还有另⼀种可能可以确保即期交货。
9.If shipment were effected from Hong Kong， we could receive the goods much earlier.如果在⾹港交货，我们可以更早些收到货物。
10.Could you do something to advance your shipment？你们能不能设法提前交货？11.Since the time of shipment can not be fixed， I can not help but worry about it.交货期还没定下来，我怎么会不着急呢？12.I'm sorry to tell you that we are unable to give you a definite date of shipment for the time being.很抱歉，现在我们还⽆法告诉您确切的装船⽇期。
敦煌网分享外贸英语运输用语
从事外贸工作是许多朋友学习外贸英语的原因之一。
外贸英语培训系列搜集了外贸工作中常用的英语口语表达，适用于日常的邮件来往以及其他相对正式的外贸英语术语。
今天的主题是每一个外贸业务员都必须了解的运输术语，运输货物会牵涉到买卖双方所需承担的责任与义务，所以我们针对不同的客户，也要用不一样的外贸英语运输术语。
一、海运专业术语FOB：Free on board 离岸价指在起运港的船上完成交货，越过船舷的所有风险和费用都由买家自己承担。
CIF：Cost，insurance，and freight 到岸价格指卖方需要承担所有的费用直到货物抵达目的港，贸易术语里包含成本加运费加保险。
CFR：Cost freight 成本及运费指同样卖方需要承担的费用是货物到达目的港的全部费用，但不包括海运保险。
FAS：Free alongside ship 船边交货指买家指定装运港，卖家只要把货物交到指定的装运港船边就算完成交货。
目前这种运输术语很少用到。
二、其它运输英文术语customs clearance fee 报关费Eg. We will take on the customs clearance fee, but you must delivery within deadline.我们会承担报关费，但你们务必要在规定时间内交货。
in transit to 转运至Eg. Goods are in transit to port.货物正在转运到港口。
mode of transportation 运输方式Eg. Which kind of mode of transportation your company use? 你们公司用的是哪种运输方式？transport requirement 运输条件Eg. What is your specific transport requirement？你们需要的运输条件是什么？to do charter 租船Eg. Do you do any chartering？你们租船吗？三、关于运输的经典例句The two sides finally reached an agreement on the mode of transportation.双方就运输方式达成了协议。
敦煌网分享跨境电商如何避免与买家产生纠纷
敦煌网分享跨境电商如何避免与买家产生纠纷目录一、如何避免纠纷？ (1)1、上传产品时： (1)2、买家咨询时： (1)3、发货前： (2)4、发货后： (2)5、买家开始协议纠纷时： (3)二、如何处理纠纷？ (3)三、卖家协议纠纷期间常见问题FAQ (4)每个新卖家在成长的过程当中会遇到各种状况，纠纷问题是其中一项让人头疼的事情。
如何避免纠纷，并且高效、快速的解决纠纷，不要急，让我们来帮您！一、如何避免纠纷？1、上传产品时：√提前联系固定的货源。
避免缺断货引起的成交不卖和虚假运单号。
√检查产品描述是否存在歧义。
√详细描述要完整、真实、准确，不要存在夸大或虚假成分。
√图片与实物保持一致。
√容易产生纠纷的关键点，在产品页面给客户做到了突出提醒。
2、买家咨询时：√积极回应买家询盘。
√保留和买家的沟通记录。
√若买家未咨询直接下单，需提前与买家沟通好产品颜色、尺寸、型号等产品属性，若买家未回复确认，卖家可联系客服取消订单，此种情况不计入成交不卖，可减少纠纷。
√关注自己所出售的产品是否适用于客户在当地使用。
3、发货前：√检测产品的功能及质量，避免残缺品寄出。
√产品包装专业整洁。
√产品包裹内容完整，与产品描述内容一致。
√使用买家指定的物流方式发货。
√如果订单产品数量较多，请拆分包裹发货，避免过大包裹引起扣关。
√对于大金额订单，如果您需要多批次发送，请告知客户每包货物的数量，并将所有货物尽快发出。
4、发货后：√在系统里填写发货单号，保留发货底单、货运公司出具的证明等单据。
√给买家发送邮件，告知发货单号和包裹查询地址，预计妥投时间。
√定期更新货物的状态。
与买家确认是否收到货或者货物状况。
√配合客户清关。
√货物签收后，提醒买家确认收货并给出好评。
5、买家开始协议纠纷时：√及时响应买家。
针对买家提出的问题主动解决，而不是等买家将纠纷升级时被动处理。
√针对不同问题给到有效解决方案。
√将就沟通技巧，注重服务质量。
温馨提示：在订单交易过程中，与客户保持顺畅沟通是避免纠纷的有效方法，后面即使出现问题，客户也愿意相信您有很好的解决问题的能力。
敦煌网分享跨境电商常用外贸英语
敦煌网分享跨境电商常用外贸英语900句敦煌网分享外贸英语900句目录一、询盘 Inquiry (3)二、报盘和还盘 Offer & Counter-Offer.. 11三、价格 Price (26)四、品质Quality (45)五、数量 Quantity (60)六、包装 Packing (76)七、合同 Contract (96)八、付款 Payment Terms (113)九、商品检验 Commodity Inspection (125)十、保险 Insurance (135)十一、装运Shipment 159十二、运输Transportation 178十三、对外贸易与外贸关系192一、询盘 Inquiry(一)Heavy enquiries witness the quality ofour products.大量询盘证明我们产品质量过硬。
As soon as the price picks up, enquiries will revive.一旦价格回升，询盘将恢复活跃。
Enquiries for carpets are getting more numerous.对地毯的询盘日益增加。
Enquiries are so large that we can only than allot you 200 cases.询盘如此之多，我们只能分给你们200箱货。
Enquiries are dwindling.询盘正在减少。
Enquiries are dried up.询盘正在绝迹。
They promised to transfer their future enquiries to Chinese Corporations.他们答应将以后的询盘转给中国公司Generally speaking, inquiries are madeby the buyers.询盘一般由买方发出。
Mr. Baker is sent to Beijing to make an inquiry at China National Textiles Corporation.贝克先生来北京向中国纺织公司进行询价。
敦煌网分享散杂货主要货物和条款
什么是件杂货？机器设备：电机、电动葫芦、风机设备、燃油设备、空压机、设备、工程机械设备，大件机械设备，、锅炉、蒸馏釜、压机、干燥机、活动房等。
各种材料：卷钢、钢板，无缝钢管、盘条、螺纹钢、异型材、输油管道，钢结构件等。
车辆船舶：游艇、帆船、驳船，半挂车、水泥车、低平板、挖掘机、推土机，装载机、摊铺机、压路机、工程车、大巴车、小轿车、越野车、清障车、货柜车、自卸车、履带式起重机、龙门式起重机、大型罐式运输车、液体运输车、清洁车、洒水车等。
件杂货的常用运输条款有：FLT，F.I. ，F.O.，F.I.O. ，F.I.L.O.散货租船运输条款关键词如下：1）装船条款：A）FO=Free Out 不管卸货，如果我们与客户签订的价格条款是CFR FO，即表明我们不负责卸货B）LO=Liner Out 管卸货，如果我们与客户签订的价格条款是CFR LO，即表明我们负责卸货C）FIO= Free In& Out，不管装不管卸D）FILO=Free In Liner Out 不管装管卸E）LIFO= Liner In Free Out 管装不管卸F）FLT=Full Liner Terms=BT=Berth Terms（LT=BT）管装管卸，或称全班轮条款2）集装箱条款：A)CY=CY，B)CY= FO（CY=Cont ai ner yard）3) S T=Stowed Trimmed 理货，平舱：L S D=Lashing，Securing，Dunnaging绑扎，加固，垫料费4) LAYCAN：受载期，是租船协议的重要条款，LAY=LAYTIME，即装卸货时间；CAN=CANCELLING，取消合同时间。
对于我们来说，必须在LAYCAN第一天之前做好备货、通关等装船准备工作，否则，很容易产生一天几万美金的滞期费。
5）CQD=Customary Quick Despatch：表示按港口习惯快速装卸；也就是说在船东不负责装卸的情况下，他不会限定你在一定时间内装卸完毕，而是按正常速度作业就行；同时，如果是认为因素导致装卸无法进行或速度很慢，船东有权提出索赔。
敦煌网分享40个常用跟单外贸英语句子
敦煌网分享40个常用跟单外贸英语句子1.What’s the size?多大尺寸?90X90 (Ninety by ninety)九十乘九十。
2.What’s the CMB? 体积多大?0.07M3 (zero point zero seven cube meter) 0.07立方米。
3.What’s the best/last price? 最低价是多少?￥2.5 (Two point five)] 两块五。
4.How many designs?有几个款式?3 designs .三个款式。
5.How many colors? 有几种颜色?3 colors. Red, yellow and blue. 3种颜色，红、黄、蓝。
6.How many pcs one CTN?一箱装多少件?12 dozen, 144pcs. 12 12打，144件一箱。
7.When shall we deliver?什么时候交货?8.Where shall we deliver? 货送到什么地方?9.30% deposit.付30%的订金。
10.Only one sample here. We can’t give you.这里只有一个样品，不能给你。
11.Too expensive/much.太贵了。
12. Any discount?有折扣吗?13.Cheaper?可以便宜一点吗?14.Show me this!这个拿下来看看。
15.Good quality or ordinary quality?质量好的还是普通的?16.￥180 for a set . 180元一套。
17.4pcs a set.一套4个。
18.What’s the minimum quantity?最小起订量是多少?19.At least 1 CTN. 至少一箱/件。
20.There’s minimum quantity.有最小起订量。
21.Can they be mixed?可以混装吗?22.Mixed packing.混装。
敦煌网分享与海外买家沟通技巧
敦煌网分享与海外买家沟通技巧目录1 付款阶段 (1)（1）买家未付款催单技巧：(Awaiting Payment) (1)（2）款项正在审核阶段(Pending payment verification) (1)2 订单付完款后，发货前 (1)3 发货后 (3)4 买家开启纠纷(包括普通纠纷和平台纠纷) (5)1 付款阶段（1）买家未付款催单技巧：(Awaiting Payment)Dear valued Customer,Thank you for your order, We have this item in stock, if you have any query for processing the payment of the order, please feel free to contact us.Thank you!Seller ID（2）款项正在审核阶段(Pending payment verification)Dear Valued Customer,Thank you for your order. Your payment is currently being processed and will be shipped to you as soon as your payment has been confirmed. If you do experience any payment issues, please feel free contact us.Thank you !Seller ID2 订单付完款后，发货前（1）买家下完单，但是缺货断货，可推荐其他产品或者同意退款,询问买家意见Thank you for your order. The item(s) you ordered is currently out of stock, however, you can select an item(s) of equal value to your order, or request a refund. Please let us know which you prefer.We look forwarding to hearing from you soon.Thank you.Seller ID（2）买家所在的国家地址较偏远，不能包邮，建议买家补运费Dear Valued Customer,Thank you for your order. We are sorry that we cannot ship your item(s) via the free shipping method as the address you have provided is located in a remote area. In order for us to ship your item(s) to you as soon as possible, you will need to pay an extra $(付款金额), or you can request a full refund.We are sorry for any inconvenience this may have caused. Please let us know which you prefer.Thank you.Seller ID（3）买家选择的是DHL发货，但是卖家只能用E-邮宝或者小包发货，询问买家是否愿意接受?Dear Valued Customer,Thank you for your order. We are sorry that we cannot ship your item(s)via DHL(四大快递) at this point. We can only ship your item(s) via E-packet (或者其他的货运方式)which usually takes 10-15 business days for delivery. Please let us know as soon as possible if we should proceed with the E-packet shipping method.We look forward to hearing from you soon.Thank you.Seller ID（4）卖家不能正常发货(例如春节长假)，请买家同意延长备货期Thank you for your order. Please note that there will be shipping delays due to the national holidays and your order might not arrive at the expected time frame. We plan to extend the lead time, would you please accept it?Thank you for your understanding and patience.Seller ID3 发货后（1）卖家发货了，告知买家发货方式和查询网址Dear customer,Regarding your order number: xxx, we have shipped your item(s) via (DHL, EMS, E-packet) and the tracking number is xxx. Please check the tracking information here: for updates.Please note, it will take 2-5 days before the tracking information can be viewed online. If you have any further questions, please feel free to contact us.Thank you.Seller ID（2）货物被物流公司丢失，询问买家是否同意重新发货?Dear Valued Customer,Your item(s) have been shipped on 10 January,2015, however, the shipping carrier has lost the package. At this point we would like to offer you two options, we can either resend you items or provide you with a full refund. Please let know which you prefer. We are sorry for any inconvenience this may have causedThank you.SellerID（3）货物正常在途，请买家等待Dear Valued Customer,Regarding your order number: xxx, we have sent out your item(s) via (DHL, EMS, E-packet), and the tracking number is xxx. Please check the tracking informationhere: . Your package is on route and will take between 5-25 days to be delivered.Best Regards!Seller ID（4）货物到达买家海关，请买家去清关(确认买家需要交关税的情况)Dear Valued Customer,Your order number: xxx, has arrived and is being held by customs, and you will need to clear your item(s) with customs. Please note that there might be VAT (value added tax) that you might have to pay.If you have any questions, please feel free to contact us directly and we will be glad to assist you.Thank you.Seller ID（5）货物妥投，但是妥投的具体地址和签收人不一致,请买家再次核实Dear Valued Customer,Your package was delivered to the address that you have provided, here is the shipping receipt (附上发货底单给买家). Please check with your local post office, or any family member or neighbor who might have signed for your package.If you have not yet received your package, please feel free to contact us directly. Thank you.Seller ID（6）官网查询买家已签收包裹，提醒买家确认收货并留好评Dear Valued customer,We have tracked your order (order No: xxx), and it was delivered to the shipping address that have you provided. Please make sure you have received your item(s) in perfect condition, and then please proceed to complete this order. If you are satisfied with your purchase and our service, we will be grateful if you can provide us with a positive feedback.If you have any questions, please feel free to contact us.Thank you!Seller ID4 买家开启纠纷(包括普通纠纷和平台纠纷)（1）买家投诉货物与描述不符，询问具体原因和请买家提供证据Dear Valued Customer,We have received your dispute messages, what’s wrong with the items which you have received? If you are experiencing problems with the item(s) that you have received, please take clear photos and/or video and send it to us so that we may be able to resolve it as soon as possible. Thank you for your time.Seller ID（2）买家投诉部分收到货物，询问具体收到的数量，考虑补发Dear Valued Customer,If your package is missing some of the items that you have ordered, please take clear photos of the items that you have received, and send it to us. We can then proceed to send you the missing item(s) as soon as possible or you may tell us your solution.Thank you for your time.Seller ID（3）买家将纠纷升级到平台,继续跟买家沟通Dear Valued Customer,We have received your escalated dispute message. Please provide us with the specific problem that you are having in order for us to help you resolve this case as soon as possible. Or you may tell us your solution.We look forward to hearing from you soon.Thank you,Seller ID（4）纠纷升级到平台，等待平台纠纷专员裁决期间，仍争取跟买家沟通Dear Valued Customer,Regarding your order (no: XXXXX), we are aware that you have escalated the case to DHgate. We would be grateful if you could give us a chance to help you resolve this matter personally.Could you please propose a solution to the current problem you are having?We look forward to hearing from you soon.Thank you,Seller ID（5）如果买家收到的货确实货不对版或者质量问题，也提供了证据给您，询问买家的方案Dear Valued Customer,Thank you for the evidence you have provided. We would like to offer you some options as below that will help resolve this case as soon as possible.(a) You can keep the items and we will be happy to offer you a partial refund XX $ USD(具体金额可视具体的情况).(b) You can return all the items to us, and we can then provide you with a replacement of your items or a full refund.Please let us know which option you would prefer.Thank you!Seller ID（6）如果买家接受了部分退款，保留货物的意见，告知会同意部分退款或者找客服帮忙Dear Valued Customer,Thank you for your response, you have accept the partial refund US $xx, please go to “my DHgate” and click “refund and refund” then select the solution: “seller partial refund $xx, buyer no need to return”.Once we clicked that option the system will automatically provide you with a refund. If you do experience any issues with this process, please contact us.Thank youSeller ID（7）如果买家就是不喜欢收到的货(自身原因)，坚持就要退货，可告知买家风险Dear Valued Customer,We are sorry to hear that you have opened a dispute regarding the item(s) you have received. If you wish to, you can return the item(s) to us, and once we have received the item(s) we can then proceed to provide you with a full refund.Please note that you will have to pay the shipping fee for returning the item(s).Below is our return shipping address:(详细英文退货地址：包括收件人姓名，电话，邮编，买家需要选择的货运方式和申报价格等)Contact name:shipping address:Zip Code:Tel: (required)Kind reminder:1. Returned goods must remain intact and in perfect condition2. Remember to mark "Order No." and “Returned Goods" on the parcel.Please let me know the shipment tracking number once you have shipped the package.Thank you,Seller ID（8）同意买家退货，询问买家退货进度Dear Valued Customer,We have not yet received the item(s) you have sent back to us. Please provide us with the shipment tracking number and the shipping carrier’s website so that we can track the returned goods.We look forward to hearing from you soon.Thank you!Seller ID（9）收到买家的退货，同意退款给买家，希望下次可以再合作Dear Valued Customer,We have received your item(s) and will now proceed to inform DHgate to apply the refund to you. We apologize for any inconvenience this may have caused. Welcome to our store again and we will give you some discount in your new order. Best Regards!Seller ID。
敦煌网分享外贸商务中常用的专业英语汇总
敦煌网分享外贸商务中常用的专业英语汇总目录一、四种应对索要样品的回复函 (1)1.1建议提供代用品 (1)2.1能提供样品,但需要对方支付运费 (2)3.1能提供样品,但需要对方提供营业执照 (2)4.1拒绝买家的要求 (3)二、外贸商检英语常用词汇 (3)三、营销策略情景对话技巧 (5)四、请求付款常用英语语句 (6)1.1请求付款 (6)2.1英文邮件回复的报价样函 (6)3.1说明涨价原因 (7)4.1说服买家涨价之前下单 (7)5.1对价格作出让步 (8)6.1答复在30日有效期的信用状付款的建议 (8)7.1答复直接付款的要求 (8)8.1同意修改付款条件 (9)9.1就要求以承兑交单付款作答复 (10)10.1要求开立信用证 (10)11.1修改信用证 (10)12.1延长信用证期限 (11)13.1请示提供信用资料 (11)14.1拒绝赊销 (12)15.1要求按现金提货方式装运订货 (12)16.1延迟付款 (13)17.1确认供货 (13)一、四种应对索要样品的回复函1.1建议提供代用品Dear Sir or Madam,It is a pleasure to know of your continued interest in our products. The samples you have requested are now available and will be sent free of charge. We have sent the package via FedEx,with Airway Bill Number 8180-8713-0983.We hope you find these samples meet your requirement. We would like to reiterate that we accept customization of products to suit your requirements.Plesse do not hesitate to contact us for any further clarification.We look forward to doing business with you.With best withes,Hillary2.1能提供样品,但需要对方支付运费Dear Sir or Madam,It is a pleasure to know of your continued interest in our products.The samples you have requested are now available.Samples are free of charge,but according to our company’ policy,the costomer must pay the shipping cost.Samples will be sent immediately as soon as the standard US$70 shipping payment is transferred to our account No. 009-334833299-2432 at Hong Kong &Shanghai Banking Corporation(HSBC) or when you provide us with your DHL, UPS or FedEx account number.Sorry for the onconvenience, I hope this little formslity will not stand in the way of our future relationship.We hope you can understand our position and look forward to our future cooperation.With best ragards,Hillary3.1能提供样品,但需要对方提供营业执照Dear Sir,We are pleased that your company is interested in our products. The samples you have requested are now available. They are free of charge, but it is our company policy to request a Certificate of Incorporation.Samples will be sent immediately as soon as the Certificate of Incorporation has been sent to our fax number, (86-0577)62889098.Sorry for the inconvenience. We sincerely hope this little formality will not stand in the way of our future relationship.We hope you can understand our position and look forward to our further cooperation.With best regards,Hillary4.1拒绝买家的要求Dear Sir or Madam:Thank you for your inquiry dated 25 March. We are always pleased to hear from a valued company.I regret to say that we cannot agree to your request for technical information regarding our products. The fact is that moat of our competitors also keep such information private and confidential.I sincerely hope that this does not inconvenience you in any way. If there is any other way in which we can help you, do not hesitate to contact us again.Truly yours,Hillary二、外贸商检英语常用词汇外贸商检英语常用词汇：Inspection Certificate 检验证明Inspection Certificate of Quality 质量检验证书Inspection Certificate of Quantity 数量检验证书surveyor 检验行，公证行Additional Words and PhrasesInspection Certificate of Weight 重量检验证书Inspection Certificate of Origin 产地检验证书Inspection Certificate of value 价值检验证书Inspection Certificate of Health 健康检验证书Sanitary Inspection Certificate 卫生检验证书Veterinary Inspection Certificate 兽医检验证书inspection of packing 包装检验inspection of loading 监装检验inspection of material 材料检验inspection of risk 被保险物价的检查inspection of storage 监装inspection of voucher 凭证检验inception of carriage 货车检查inspection of document 单证检查inspection of fixed asset 固定资产检查inspection of incoming merchandise 到货验收Inspection Certificate on Damaged cargo 验残检验证书Inspection Certificate on Tank 验船证书Certificate of Measurement & Weight 货载衡量证书Authentic Surveyor 公证签定人inspection on cleanliness 清洁检验inspection on cleanliness of dry cargo hold 干货舱清洁检验inspection on cleanliness of tank 油舱清洁检验inspection and acceptance 验收inspection before delivery 交货前检验inspection after construction 施工后检验inspection during construction 在建工程检验inspection between process 工序间检验inspection report 检验报告inspection tag 检查标签Inspectorate General of Customs 海关稽查总局inspection and certificate fee 检验签证费to issue(a certificate) 发...(证明)Sworn Measurer 宣誓衡量人Underwriters Laboratory 保险商实验室Loyd's Surveyor 英国劳氏公证行General Superintendence & Co, Geneva (S.G.S) 瑞士日内瓦通用签定后司三、营销策略情景对话技巧Tanya: So, Carla, do you have a marketing plan for our new ice-cream sandwich?Tanya: Carla,你对我们新的冰激凌三明治有什么营销计划吗?Carla: Yes I do. After going through our S.W.O.T. process, I think we’re in good shape. One of our main strengths is the quality of our ice-cream, and there’s is a good market opportunity for the novelty of a choice of flavors. Since our company already has a good image,I don’t see many weaknesses. No other companysells.ice-cream sandwiches with a choice of 5 flavors, so there’s no threat to speak of, either.Carla: 是的我有。
敦煌网分享跨境电商常用外贸英语900句
敦煌网分享跨境电商常用外贸英语900句敦煌网分享外贸英语900句目录一、询盘 Inquiry (3)二、报盘和还盘 Offer & Counter-Offer.. 11三、价格 Price (26)四、品质Quality (45)五、数量 Quantity (60)六、包装 Packing (76)七、合同 Contract (96)八、付款 Payment Terms (113)九、商品检验 Commodity Inspection (125)十、保险 Insurance (135)十一、装运Shipment 159十二、运输Transportation 178十三、对外贸易与外贸关系192一、询盘 Inquiry(一)Heavy enquiries witness the quality of our products.大量询盘证明我们产品质量过硬。
As soon as the price picks up, enquiries will revive.一旦价格回升，询盘将恢复活跃。
Enquiries for carpets are getting more numerous.对地毯的询盘日益增加。
Enquiries are so large that we can only than allot you 200 cases.询盘如此之多，我们只能分给你们200箱货。
Enquiries are dwindling.询盘正在减少。
Enquiries are dried up.询盘正在绝迹。
They promised to transfer their future enquiries to Chinese Corporations.他们答应将以后的询盘转给中国公司Generally speaking, inquiries are made by the buyers.询盘一般由买方发出。
外贸物流货运常用术语
外贸物流货运常用术语下面是小编分享的外贸物流货运常用术语，一起来看看吧。
直接支付估价申请direct payment valuation request直接支付估价单direct payment valuation临时支付估价单rpovisional payment valuation支付估价单payment valuation数量估价单quantity valuation request数量估价申请quantity valuation request合同数量单contract bill of quantities-boq不祭价投标数量单unpriced tender boq标价投标数量单priced tender boq询价单enquiry临时支付申请interim application for payment支付协议agreement to pay意向书letter of intent订单order总订单blanket order现货订单sport order租赁单lease order紧急订单rush order修理单repair order分订单call off order寄售单consignment order样品订单sample order换货单swap order订购单变更请求purchase order change request订购单回复purchase order response租用单hire order备件订单spare parts order交货说明delivery instructions交货计划表delivery schedule按时交货delivery just-in-time发货通知delivery release交货通知delivery note装箱单packing list发盘/报价offer/quotation报价申请request for quote合同contract订单确认acknowledgement of order形式发票proforma invoice部分发票partial invoice操作说明operating instructions铭牌name/product plate交货说明请求request for delivery instructions 分析证书certificate of analysis一致性证书cettificate of conformity质量证书certificate of quality测试报告test report产品性能报告product performance report。
出货相关用语
出货相关用语⑴S/I Closing time ( S/I Cut) : 截补料时间C/Y Open:截补料日期CY Cut: 截关CY 就是container yard, 就是集装箱堆场，CY-CY的意思就是货物的运输是从一个集装箱堆场运出，目的地是另一个收货人指定的集装箱堆场。
CY-DOOR 是指货物的运输是从一个集装箱堆场运出，目的地是收货人的工厂，公司或仓库也就是送货上门。
CY-CY是指港到港；CY-DOOR是指港到门；CFS CLOSING：X月X日场站时间（CFS- CONTAINER FREIGHT STATTION 集装箱货运场-拼箱的地方）集装箱运输中，整箱货和拼箱货在船货双方之间的交接方式有以下几种：门到门（door to door）: 由托运人负责装载的集装箱，在其货仓或厂库交承运人验收后负责全程运输，直到收货人的货仓或工厂仓库交箱为止。
这种全程连线运输，称为“门到门”运输；门到场（door to cy）:由发货人货仓或工厂仓库至目的地或卸箱港的集装箱装卸区堆场。
单证费: DOCUMENTATION CHARGE电放费: TELEX RELASE CHARGE场站费: TERMINAL SURCHARGES拖车费: TRUCKING FEE报关费: CHARGES OF CUSTOMS DECLARATION港杂费: THC- TERMINAL HANDLING CHARGES码头费: ORC- ORIGIN RECEIVING CHARGE 广东省码头费ORC——全称Original Receiving Charge,字面翻译为“启运港港口接货费”，常用于欧洲、美洲、澳洲、地中海、非洲。
此费用固定为：20'GP-$141；40'GP-$269；40'HC-$269。
OTHC——全称Original Terminal Handling Charge，字面翻译为“启运港港口处理费”，常用于东南亚、台湾、日本。
物流装运常用语
物流装运常用语高顿网校友情提示，最新鹤壁注册会计师协会网上公布相关物流装运常用语等内容总结如下：1.It's better to designate Tanggu as the loading port.在塘沽装货比较合适。
2.A manager of a Japanese company and a staff member of a Chinese corporation are talking on the loading port of Beijing Hotel.中国公司一名业务员与日本公司的经理在北京饭店就装运港问题进行了洽谈。
3.We'd better have a brief talk about the loading port.我们最好能就装运港问题简短地谈一谈。
4.You may choose Tianjin as the port of shipment.你可以选择天津作为交货港。
5.How about shipping them from Huangpu instead of Shantou？把汕头改为黄埔交货怎么样？6.You are insisting that Dalian be the loading port，right？您坚持把大连定为装运港，对吗？No，Huangpu is fine as the loading port.现在可以把黄埔定为装运港。
7.We are always willing to choose the big ports as the loading ports.我们总希望用较大的港口作为装运港。
8.We'd like to designate Shanghai as the loading port because it is near the production area.我们希望把上海定为装运港是由于它离货物产地比较近。
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1.Can our order of 100 cars be shipped as soon as possible？
我们订的100辆小汽车能尽快装运吗？
2.An early reply from you will help us to speed up the shipment.
如果你们尽快答复，我们便可以加快出货速度。
3.The order No. 105 is urgently required so we have to ask you to speed up shipment.
第105号订单所订货物我们要急用，请你们加快出货速度。
4.Could you manage to hasten the delivery？
你们能否加快装运？
5.Could you possibly effect shipment more promptly？
你们能不能提前一点交货呢？
6.A timely delivery means a lot to us.
及时交货对我们来说关系可大了。
7.I'm sorry to say that we can't advance the time of delivery.
非常抱歉我们不能把交货期提前。
8.There's still another possibility to ensure a prompt delivery of the goods.
还有另一种可能可以确保即期交货。
9.If shipment were effected from Hong Kong，we could receive the goods much earlier.
如果在香港交货，我们可以更早些收到货物。
10.Could you do something to advance your shipment？
你们能不能设法提前交货？
11.Since the time of shipment can not be fixed，I can not help but worry about it.
交货期还没定下来，我怎么会不着急呢？
12.I'm sorry to tell you that we are unable to give you a definite date of shipment for the time being.
很抱歉，现在我们还无法告诉您确切的装船日期。
13.Can you effect shipment of the order in March？
您看这批货能在3月份装运吗？
14.Is it possible to effect shipment during October？
能不能在10月份交货？
15.I want the goods to be delivered in June.
我希望你们能在6月份交货。
16.After shipment，it will be altogether four to five weeks before the goods can reach our retailers.
从交货到零售商收到货物总共需要4至5个星期。
17.We can effect shipment in December or early next year at the latest.
我们最晚在今年12月份或明年初交货。
18.We assure you that shipment will be made no later than the first half of April.
请您放心，我们交货期不会迟于4月份上半月。
19.You expect us to make the delivery in less than a month，right？
您是希望我们在不到1个月的时间内交货吗？
20.I'm terribly worried about late shipment.
我非常担心货物迟交。
来源：BEC商务英语学习（如有侵权，请联系我们删除）。