酒店洗衣房经理岗位职责

Hotel Level: 酒店等级：I – V

一-五

Department:

部门：

Rooms Division

房务部

Job Band: 职位等级：6

6

Reports To:

直属上级：

Executive Housekeeper

行政管家

JOB OVERVIEW职位概述

•Manage the laundry operations to include all guest room/suite linens and all linens for multiple outlets and catering/convention facilities, fabric repairs, and/or guest dry cleaning services to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

•管理洗衣房的工作，包括所有客房和套房的布巾，所有餐饮场所和会议场所的布巾，设施，修补，客人的干洗服务，根据酒店和公司的业务目标，确保符合所有产品质量标准，为酒店客人提供优质的服务。

At InterContinental Hotels & Resorts®we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

•Be charming by being approachable, having confidence and showing respect.

•Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

•Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：

•亲切、充满自信、体现尊重来展现富有魅力的你。

•理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。

•见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。

DUTIES AND RESPONSIBILITIES工作职责

•Posses a complete knowledge of washing, spotting, starching, dry-cleaning and pressing techniques •全面掌握湿洗、去渍、上浆、干洗和熨烫的技能。

•Ensure that all items laundered and dry cleaned within the hotel’s laundry are finished to the highest standard achievable and returned to the guests or staff in immaculate condition

•确保酒店洗衣房的湿洗和干洗服务均达到最高标准，所洗衣物均整洁的返还至客人或员工。

•Organize movement of dirty and clean laundry and of guest valet service

•组织洗前和洗后的衣物的运送和上门送衣服务。

•Ensure all damaged linen and uniforms are sent to the uniform room for repairs or discarding

•保证所有破损的布草和制服均被送至制服房修补或丢弃。

•Control and record chemical consumption and reorder as required

•控制并记录洗衣粉消耗情况并按要求订货。

•Assist in maintaining records of stock and equipment

•协助保管库存和设备记录。

•Supervise all employees with the Laundry Department

•监督洗衣部的所有员工。

•Ensure an accurate valet delivery

•确保上门送衣服务的准确性。

•Ensure daily production records for linen and uniforms are maintained

•对每日所洗的布草和制服的数量进行记录。

•Ensures that regular preventive maintenance is carried out and reduce downtime with proper coordination with the maintenance department

•与维修部合作，进行定期的预防性维修工作并减少机器的故障停机时间。

•Works with Superior and Human Resources on manpower planning and management needs

•与上级领导和人力资源部一起进行人力规划和管理需求。

•Works with Superior D irector of Finance in the preparation and management of the Department’s budget. •与上级领导和财务总监一起编制和管理部门预算。

ACCOUNTABILITY责任范围

Number of employees supervised –

管理的员工

Direct Laundry Supervisor / Linen Room Supervisor

直接洗衣房主管，布草房主管

Indirect N.A.

间接无

Annual Operating Profit/Payroll Budget –

年度经营利润和薪金预算

•Department Budget and Headcounts.

•部门预算和雇用员工

Key Metrics –

主要绩效指标

•Department Budget

•部门预算