酒店情景英语 1.1 Reservation.

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酒店情景英语对话LIST

酒店情景英语对话LIST

Remark n.陈述、言语Nerve n.神经Realization n.实现Operation n.经营Ruin υ.崩溃、毁灭Reservation n.预订Register υ.登记、注册Assign υ.分配、指定Baggage n.行李Distribute υ.分发Deliver υ.投递、递交Occupancy n.居住、占用Currency n.货币efficiency n.效率personality n.个性smart α.活泼的、精明的appearance n.外表good manners 彬彬有礼adaptability n.适应性figure n.数字settle υ.解决、安定complaint n.投诉、抱怨soothe υ.安抚financial α.财政的、财经的satisfaction n.满意Reservation n.保留、预定Suite n.套房Roman α.罗马的Presidential α.总统的Confirm υ.进一步确定、证实Discount n.折扣Program n.议程、节目Reception n.接待,欢迎Expense n.花费、经费、费用charge υ.收费reservationist n.预订处值班员deluxe n.豪华list n.表、目录、名单rate n.价格等级flight n.飞行、航班conference n.会议guarantee υ.保证check n.支票Doorman. 门卫人员Tag n.标签registration n.登记、注册receptionist n.接待员bellman n.应接员prefer v.喜欢recommend v.推荐、介绍、建议tiring a.使疲劳的baggage n.行李cash n.现金、现款credit n.信用贷款available a.可得到的highly ad.高度的lobby n.(剧院、旅馆等的)门廊、门厅Suitcase n.衣箱Entrance n. 入口处Corridor n. 走廊、通路Airy a. 通风的Favourite a. 特别喜爱的Standard n.标准、规格Banquet n. 宴会、盛宴Brochure n.小册子Consider v.考虑Timetable n. 时刻表Suppose v. 假定、猜想Elevator n. 电梯Duty n. 责任Service n. 服务Choose v. 挑选、选择Official a. 官方的、公务上的Restaurant n. 饭店、餐馆Indoor a. 室内的Salon n.沙龙、美容室Convenience n. 便利、方便Instead ad. 代替Trip n. 旅程Ordinary a.普通的Fax n.传真电报Sightseeing n.观光Typical a.典型的Pearl n. 珍珠Envelope n. 信封Spot n. 点、地点、场所District n. 地区Scenery n. 风景、景色Band n. 乐团Exact a. 确切的Locate v. 座落于、位于High-rise n. 多层高楼Complicated a. 复杂的Jazz n. 爵士音乐Scenic a.风景的Cashier n.出纳员Sign n.符号、招牌、迹象;v.签名、示意Count v.数Bill n.帐单Mini-bar n.小冰箱Can n.听头、罐头Mis-check v.计帐出错equivalent a.相等的、相当的memo n.备忘录、(商)便笺、便函file n.汇订的文件、卷宗、档案receipt n.收到、收据、收条Coca-Cola n.可口可乐(饮料)apologize v.道歉、谢罪overpay v.多付(钱款)awfully ad. 非常、很、十分anyhow ad. 不管怎样、无论如何promise n.& v. 应诺、诺言、保证worried a.烦恼的、焦虑的regulation n. 规则、规章、法规account n. 帐目、帐request n.& v. 请求、要求quiet a.安静的housekeeping department房务部attractive a. 有吸引力的product n.产品、产量cleanliness n. 清洁laundry n. 洗衣personal a. 个人的、私人的comfortable a.舒适的pleasing a. 使人愉快的business repeat rate 回客率fulfil v. 履行、完成opportunity n. 机会willingness n.愿意maid n. 侍女、少女chamber maid 客房女服务员houseman n. 杂务工supervisor n. 管理员、主管assure v. 使确信、保障heart-felt a. 感人肺腑的Scene n. 场景、景色、景观Attendant n. 侍者、服务员Shortly ad. 立刻、不久switch n. 开关shaver n. 剃须刀transformer n. 变压器door knob n.门把menu n.菜单trolley n.手推车appreciate v. 欣赏turn-down n. 做晚床convenient a. 便利的overnight ad. 通宵mess n. 混乱、混杂towel n. 毛巾shower n. 淋浴wobbly a. 摇摆的、不稳定的、颤动的Sightsee v.观光、游览Dial v.拨电话号码;n.拨话盘Sandwich n.三明治,夹心面包biscuit n.饼干kilo n.公斤,千克Kent n.健牌香烟notify v. 通知iron v. 慰烫dry-clean v. 干洗damage n. 损坏indemnity n.赔偿mend v. 修补、织补stitch v. 缝缀、缝合coin n. 硬币panda n. 熊猫honesty n. 诚实excellent a. 卓越的、优秀的、极好的million n. 百万regulation n. 规定babysitter照看儿童者minimum a. 最少的、最低的typewriter n. 打字机confirmation n. 确证slip v. 滑bleed v. 流血unfortunate a. 不幸的injury n. 伤害Coast n. 海岸jet n. 喷气客机dawn n. 黎明neighbo(u)r n. 邻居time difference时差the Pacific n. 太平洋the standard time 标准时间recover v.恢复considerate a.替人着想的、体贴的hotelier n.旅馆老板major a. 较大的、较重要的factor n. 因素、要素grill room专营炙烤肉食的饭店(或餐室)bar n. (旅馆、饭店的)酒吧间coffee shop咖啡室mixture n. 混合、混合物total a. 总的、全体的system n.系统、体制moreover n. 再者、此外bartender n. 酒吧服务员especially ad.特别、尤其、主要contact n. 接触、联络art n.艺术taste v. 品尝wine n. 酒、葡萄酒soft a. 柔软的、温和的message n. 留言、消息rock(s) n. 岩石、小冰块butter n. 白脱、奶油lemon n. 柠檬couple n. 一对、一双captain n. (此处)餐厅服务员领班immediately ad.立刻、马上seat n. 座位;v.安排就座crowd v. 挤满; n.许多人appreciate v.欣赏、感激chef n.厨师长、厨头delicious a.美味可口的worth a.值得……的light a.(此处)轻淡的heavy a.(此处)口味重hot a.辣的style n.风格approach v.走近、趋前present v.呈上、送上insert v.插入、嵌入apology n.道歉normal a.正规的、正常的feast n.宴会banquet n.盛宴daily (此处为)日报China 中国日报seafood n.海味invitation n. 邀请custom n. 风俗tie n. 领带candle n. 蜡烛noodle n. 面条bowl n. 碗highlight n. 精华、高潮shrimp n. 虾。

预定酒店英语口语情景对话

预定酒店英语口语情景对话

【导语】当出国旅游时,少不了⽤英语来预定酒店⼊住,这时提前学习⼀些酒店英语⼗分重要。

下⾯为⼤家带来预定酒店英语⼝语情景对话,供⼤家学习!【篇⼀】预定酒店英语⼝语情景对话 C: Good morning, this is the Front Desk.May i help you,sir? 早上好,这是前台。

需要我帮忙吗,先⽣? G: yes,i'dlike to reserve a room. 是的,我想要订个房间 C: Thank you,Sir.For which date? 谢谢,先⽣。

订哪⼀点的? G: From November 9th 11⽉9⽇起 C: For how many nights? 住⼏晚? G: For two nights. 两晚 C: How many guests will there be in your party? 有多少⼈和你⼀起? G: Just my wife and i 仅仅和我的妻⼦ C: Which kind of room would you prefer,a double or a twin? 你想订哪种类型的房间,⼀张双⼈床还是两张单⼈床的? G: A twin,please 两张单⼈的吧 C: Could you hold the line,please?i'll check our room availability for those days,thank you for waiting,sir.we have a twin at RMB 1000 Yuan and atRMB 1500 Yuan,which would you prefer? 能稍等下吗?我将帮你查⼀下这⼏天我们的客房供应情况,让你久等了,我们这有⼀间1000元和1500的,你喜欢哪⼀种? G: We'll take the one at RMB15OO Yuan. 我们要1500的那间吧 C: Certainly,sir.Could you give me your name,please? 好的,先⽣,请你告诉我你们的姓名吗? G: Yes,it's John Davis,D-a-v-i-s. 是的,约翰戴维斯,D-a-v-i-s. C: Mr.Davis.May I have your phone number,please? 戴维斯先⽣,你能告诉我你的电话号码吗? G: Yes,the number is 01-5639-1875. 电话是01-5639-1875 C: What time do you expect to arrive,sir? 什么时候到呢,先⽣? G: Oh,around 8.00 a.m. ,i suppose. ⼤概上午8点吧 C: I'd like to confirm your reservation,sir.A twin room for Mr.and Mrs.Davis at RMB 1500 Yuan per night for two nights from November 9th to November 11th.My name is Steve and we're looking forward to serving you. 我想确定下您的预定信息,先⽣。

酒店英语1教学课件Unit 1 reservation

酒店英语1教学课件Unit 1 reservation
Hotel English 1
Unit 1 Reservation
Objectives:
After finishing this unit, you will be able to:
1 name different room types in English
2
make reservations for guests
Hotel : Shanghai International Hotel Room Type : deluxe suite Name of Guest : Bellow Telephone of Guest: 13960897323 Date of Arrival : May 26th Date of Departure: May 28th
Section C: Dialogues
Dialogue 1 Group Reservation
R=receptionist G=group leader R: Good afternoon, sir. Welcome to Beijing Shangri-la
Grand Hotel. What can I do for you? G: Good afternoon. I’m John Smith from Shenghua Trading
Company. I’ d like to reserve 10 double rooms for five days. R: For which dates? G: From May 23rd to 27th. R: One moment please. I!ˉll check our reservation record.
Unit 1 Reservation

酒店情景英语-1.1-Reservation教案资料

酒店情景英语-1.1-Reservation教案资料
Date:
R:Good morning. This is Xinzhong Hotel Reservations. May I help you? C: Yes, I’m calling from the States. I’d like to book a room, starting from Sept.22nd. R: What kind of room would you like, sir? C: A double room, please. R: what about a twin-bed room with bath for 90 dollars per night, including breakfast? C:OK. R: May I have your name, sir. C: My name is John Smith. R: Thank you, Mr. Smith. How long will you be staying here? C: Three nights. (the receptionist repeats the reservation.) That’s it. One more thing, how can I have my reservation guaranteed? R: I’ll just need your credit card number and take care of the rest of you. C: It’s No.1734-4018-2273-1868. R: Thank you, Mr. Smith. Anything else? C: No, thanks. Good-bye. R: Goodbye
have….
It’s all right for (date )but not (date ) We don’t have any (room type), would you mind having

英语版酒店入住情景模拟

英语版酒店入住情景模拟

(R: Hotel Receptionist G : Guest)R: Good morning, sir. may I help you ?G: Yes .I’d like to check-in.R:Do you have a reservation ?G:I don’t have a reservation .my wife and I have just arrived from New Y ork.R:Which type of room would you prefer, a suite , a double or a single ? G: a double room will be ok.R: one moment , please . let me check. Sorry to keep you waiting .we have a double at 638 yuan,is that all right?G:OKR:How long will you be stay?G:For two nights.R:May I see your passport?G:Here you are .R:Y our room rate is 638 yuan per night,you will stay for two nights,so you required to pay a deposit of 3000 yuan. How would you like to make the payment ? in cash or by credit card ?G:By credit card.R:May I have a print of your card,Mr,zhao.G:Here you are .R:Thank you Here is your credit card ,passport and receipt. Is thereanything valuable?G:NOR:If you have something valuable ,please deposit it in the safe deposit box at the front desk.G:OK.R:Here is your room key ,please sign your name here.your room is on the 2nd floor,room208.the elevators are just around the corner over there. G:Thank youG:The bellboy is going to show you to your rooms.please enjoy your stay here。

reservation的用法

reservation的用法

reservation的用法一、Reservation的用法概述Reservation是一个英文单词,用法广泛且多样化。

它可以作为名词,动词和形容词使用,在不同的语境下有着不同的含义。

本文将详细介绍这些用法,并提供相关实例和常见表达方式。

二、作为名词的Reservation1. 酒店预订:当我们提到reservation时,最常见的含义是指酒店预订。

在旅行中,人们经常需要提前预约房间,在到达目的地后能够轻松顺利入住。

例如:“Could you please make a reservation for me at the Hilton Hotel for next week?”(你能帮我在希尔顿酒店订一个下周的房间吗?)2. 餐厅预约:除了酒店,reservation还可以表示对餐厅座位的预约。

这通常发生在繁忙的时段或特殊场合,如庆祝活动或浪漫晚餐。

例如:“I made a reservation for two at the Italian restaurant tonight.” (我今晚在那家意大利餐厅订了两个座位。

)3. 机票预定:另外一种常见的reservation用法是指机票预约。

无论是商务差旅还是度假,人们通常需要提前购买和预定航班座位。

例如:“I have a reservation fora flight to New York tomorrow morning.”(明天早上我有一张去纽约的机票预约。

)三、作为动词的Reservation1. 预订:作为动词,reservation表示“预订”或“保留”。

它可以用于各种场合,如酒店,交通工具,表演等。

例如:“I need to reserve a table at the restaurant for tonight.” (我需要在这家餐厅为今晚预订一个桌子。

)2. 保留态度:reservation还可以表示对某人或某事持保留态度。

酒店情景英语对话

酒店情景英语对话

酒店情景英语对话1. 预订酒店房间顾客:Good morning! I would like to make a hotel reservation.前台:Good morning! How can I assist you?顾客:I would like to book a double room for two nights, from October 10th to October 12th.前台:Sure! May I have your name, please?顾客:My name is John Smith.前台:Thank you, Mr. Smith. Let me check our avlability for those dates. Yes, we do have a double room avlable for you.顾客:That’s great! How much is the room per night?前台:The room rate is $100 per night, so for two nights, it will be a total of $200.顾客:Perfect. Can you please confirm the reservation and provide me with the detls?前台:Certnly. I have reserved a double room for you, Mr. Smith, from October 10th to October 12th, for a total of $200. Please note that check-in time is 2 PM and check-out time is 12 PM.顾客:Thank you very much. I look forward to my stay at your hotel.2. 在酒店入住前台:Welcome to our hotel, Mr. Smith. May I have your reservation detls?顾客:Yes, my name is John Smith and I have a reservation for a double room from October 10th to October 12th.前台:Thank you, Mr. Smith. Let me check your reservation. Yes, here it is. Could you please fill in this registration form?顾客:Sure. Here you go.前台:Thank you. May I have your passport, please?顾客:Here is my passport.前台:Thank you, Mr. Smith. Your room number is 302. Here is your key card. Please note that breakfast is served from 7 AM to 10 AM in the dining area on the ground floor.顾客:Thank you for the information. Is there a gym in the hotel?前台:Yes, we do have a gym on the third floor, open from 6 AM to 10 PM.顾客:Great! Thank you for your help.3. 需要额外的服务顾客:Excuse me, I would like to request some additional services.前台:Of course, how may I assist you?顾客:First, I would like to request a wake-up call for 7 AM tomorrow morning.前台:Certnly, Mr. Smith. I have scheduled a wake-up call for 7 AM tomorrow for you.顾客:Thank you. Also, I would like to request an iron and ironing board in my room.前台:Sure, I will have them delivered to your room right away.顾客:Thank you very much. One last thing, I need a taxi to the rport tomorrow at 9 AM.前台:Noted, Mr. Smith. I will arrange a taxi to pick you up at 9 AM tomorrow.顾客:Thank you for your assistance.4. 结账顾客:I would like to check out and settle my bill, please.前台:Certnly, Mr. Smith. May I have your room number?顾客:My room number is 302.前台:Thank you. Let me prepare your bill. Here is your itemized bill. The total amount due is $200.顾客:Great. Could I pay by credit card, please?前台:Certnly, Mr. Smith. Please insert your card into the card reader.顾客:Here is my card.前台:Thank you, Mr. Smith. Please enter your PIN number.顾客:Done.前台:Your payment has been processed successfully. Here is your receipt. Thank you for staying with us, Mr. Smith. Have a safe trip!顾客:Thank you for your hospitality. Goodbye!。

酒店情景英语-1TheFrontOffice

酒店情景英语-1TheFrontOffice
the guest to the Front Desk.
Words and Expressions
• arrange v. 安排 • baggage n. 行李 • slippery adj. 滑的
领队

spare rooms 空房间 suitcases n. 手提箱 the tour leader旅游团的
voucher n. 凭单,收
• vacancy n. 空白,空地 高级的
deluxe a. 豪华的,
Learn by heart
1.订房的基本方式
2.预订常用语
Classactivity Roll Play
Scene One : A gentleman steps in, trying to find a room for the night.
Listening Practice 1.Listening and fill in the blanks.
2.Listening and fill in the missing information.
Situational Dialogues
1. Fully Booked
Scene: The guest would like to reserve a single room for September 24th.But the rooms are fully booked on that date.The guest ask the clerk to recommend another hotel in the city
4. Checking in Guests with a Group Reservation
Scene: A tour group arrives at the hotel, and the tour leader,Mr. Mills comes to

预订酒店英文情景对话

预订酒店英文情景对话

预订酒店英⽂情景对话 ⼩学英语对话课是整个⼩学英语教学的重要组成部分,主要内容以丰富的对话情境、简单的英语句型表达和课⽂相关的话题为主,主要⽬的是培养⼩学⽣初步运⽤英语语⾔进⾏交际的能⼒。

⼩编精⼼收集了预订酒店英⽂情景对话,供⼤家欣赏学习! 预订酒店英⽂情景对话1 R:Receptionist 接待员G:Guest客⼈ R:Good morning,Hilton Hotel.What can I do for you? 早上好。

这⾥是希尔顿酒店。

您需要帮忙吗? G:Yes,1 would like to book a room at your hotel. 是的,我想在你们酒店订⼀间房。

R:What kind of roonl would you like(prefer)?A single room or a double room. 您想要订什么样的房间?单⼈房还是双⼈房呢? G:A double room,please. ⼀间双⼈房。

R:From which date and for how many nights? 从什么时候开始?打算住多久呢? G:From July 25 to July 28,for three nights. 7⽉25号到7⽉28号,三个晚上。

R:Could you please hold on?I’11 check our vacancies for those days.(After a while)Yes,sir.We do have a double room for those days. 请稍等,我要查⼀下那些天有没有空房。

(过了⼀会⼉)先⽣,我们那些天有双⼈房。

G:Ok.What’s the rate/How much does that cost? 好的。

价钱多少? R:It’s 120 U.S.dollars per night. 120美元⼀晚。

《酒店情境英语》M2U1Reservations

《酒店情境英语》M2U1Reservations
• Listen and answer questions:
– Why is the guest calling? – What are the new dates that Mr. White will stay? – What kind of room did the guest book? – Does the room rate remain the same? – What’s the guest’s confirmation number?
Hotel English
Homework
• 1. Recite the four dialogues • 2. Practice the dialogues with partners • 3. Finish all the exercises • 4. Preview unit 2
Hotel English
Hotel English
Translate the following sentences into English.
– Good morning. Reservations. How may I help you? – How long will you be staying? – What kind of room would you like? – Your reservation number is 3645. – You can have a 15% discount with the cooperate rate. – We are looking forward for your coming.
Hotel English
Module 2 Front Office
Unit 1 Reservations

chapter 1 Room Reservations酒店情景英语.ppt

chapter 1 Room Reservations酒店情景英语.ppt
the 17th. Staff: Please hold the line one moment. I see your company
has an arrangement with this hotel for deluxe rooms. the rate will be RMB 989 per night. Guest: OK, that’ll be fine.
Goodbye.
2020/4/9
Presentation
page 9
Dialogue 2 Receiving a Corporate Reshn Evens with Leslie International Ltd. Is calling the reservations of Evergreen Hotel to reserve rooms for his colleagues. Su Hui receives his requests.
2020/4/9
Presentation
page 8
Staff: How are you arriving?
Guest: By air.
Staff: May I know the flight number and arrival time?
Guest: Yes, Flight MU736, arriving Pudong
White. The room rate will be RMB 1,000 per night.
Am I correct?
Guest: Yes, exactly. Thank you. Goodbye.
Staff: Thank you for your reservation, Mr. White.

酒店英语_

酒店英语_

Unit One Room Reservation预订房间Part 1 Reservation 预订预订员在大厅前台工作,负责回答有关预订房间的询问,还要负责办理预订,取消以及改变预订。

人们用各种方式预订房间,目前电话预约用得最多,所以应特别注意电话中的交际礼仪。

这将影响到客人对酒店的印象,说话如平常般亲切,询问客人私人问题时,应特别注意礼貌。

办理预约时,在确定了客人的意思或条件之后,应该复述一次,以表慎重,不懂的问题应及时再问一次,力求做到清楚、明确,确定对方挂电话后,再轻轻挂上话筒。

接受预订后,认真填写好预定酒店日志。

C=Clerk 前台职员 G=Gust 客人(1)Reservation in person 亲自预订C: Good morning. This is Room Reservation. May I help you?您早,客房预订部,能为您效劳吗?G: Yes, I’d like to reserve a room.我想预订一个房间。

C: Thank you. For which date?谢谢您,要订哪一天的?G: From January 5 th.从一月五号日一开始。

C: For how many nights?要住几晚呢?G: For four nights.四个晚上。

C: How many guests will there be in your party?您一行共有多少位客人呢?G: Just my wife and myself. So I prefer a twin please.只有我太太和我。

请给我一间两张单人床的房间。

C: Hold the line, please. I’ll check our room availability for those days. Thank you for waiting, we have a twin at RMB1,000 and at RMB1,500. Which would you prefer?请别挂断。

酒店初级英语情景对话汇编

酒店初级英语情景对话汇编

酒店初级英语情景对话一、房务部(前厅)1、Making a Reservation 预订客房Reservationist(R): Good afternoon. What can I do for you?下午好,我能帮您什么吗?Client (C) : Good afternoon. I’m calling from Beijing Foreign Trade Company. Is it possible for me to have a suite?下午好,这里是北京外贸公司,我想订一间套房,有吗?R: Certainly, can you give me your name please, sir?有的,先生,可以告诉我您的名字吗?C: West, W-E-S-T.R: Thank you, Mr. West. But by the way, how long will you stay here?谢谢,WEST先生。

请问你要住多久呢?C: I’ll stay here for quite a long time.我将会住很长一段时间的。

R: I’m glad you will be staying at our hotel for a long time.很高兴你将会在我们酒店长住。

C: How much is the suite, please?请问套房多少钱呢?R: Your suite is 320 yuan (RMB) per day.您订的套房一天是320元。

C: Does that include attendance?有包括服务费吗?R:Three hundred and twenty yuan a day, service included.320元一天,包含服务费。

C: Meals included?餐费有包含在内吗?R: Meals are extra, not included.餐费是另外算的,不包含在内。

预定酒店英语口语情景对话

预定酒店英语口语情景对话

预定酒店英语口语情景对话【篇一】预定酒店英语口语情景对话C:Good morning, this is the Front Desk.May i help you,sir?早上好,这是前台。

需要我帮忙吗,先生?G:yes,i'dlike to reserve a room.是的,我想要订个房间C:Thank you,Sir.For which date?谢谢,先生。

订哪一点的?G:From November 9th11月9日起C:For how many nights?住几晚?G:For two nights.两晚How many guests will there be in your party?有多少人和你一起?G:Just my wife and i仅仅和我的妻子C:Which kind of room would you prefer,a double or a twin?你想订哪种类型的房间,一张双人床还是两张单人床的?G:A twin,please两张单人的吧C:Could you hold the line,please?i'll check our room availability for those days,thank you for waiting,sir.we have a twin at RMB 1000 Yuan and atRMB 1500 Yuan,which would you prefer?能稍等下吗?我将帮你查一下这几天我们的客房供应情况,让你久等了,我们这有一间1000元和1500的,你喜欢哪一种?G:We'll take the one at RMB15OO Yuan.我们要1500的那间吧Certainly,sir.Could you give me your name,please?好的,先生,请你告诉我你们的姓名吗?G:Yes,it's John Davis,D-a-v-i-s.是的,约翰戴维斯,D-a-v-i-s.C:Mr.Davis.May I have your phone number,please?戴维斯先生,你能告诉我你的电话号码吗?G:Yes,the number is 01-5639-1875.电话是01-5639-1875C:What time do you expect to arrive,sir?什么时候到呢,先生?G:Oh,around 8.00 a.m. ,i suppose.大概上午8点吧C:I'd like to confirm your reservation,sir.A twin room for Mr.and Mrs.Davis at RMB 1500 Yuan per night for two nightsfrom November 9th to November 11th.My name is Steve and we're looking forward to serving you.我想确定下您的预定信息,先生。

酒店英语情景对话之酒店预订

酒店英语情景对话之酒店预订

ROOM RESERVATIONSA:Advance Reservations.Can I help you?B:Yes,Id like to book a single room with a bath from the afternoon of October 4 to the morning of October 10.A: Yes, we do have a single room available for those dates.B: What is the rate, please?A: The current rate is 500RMB per night.B: What services come with that?A: For 500RMB youll have a radio, a color television, a telephone and a major international newspaper delivered to your room everyday.B: That sounds not bad at all.Ill take it.A:Very good. Could you tell me your name, sir, please?B: Yes, it is Moore.A: How do you spell it, please?B: Its M—O-O—R—E.A:M—O-O-R-E.And what is your address,please?B:It is 3600 Montague Boulevard,Hattiesburg,Mississiippi39401 U.S.A..A: Excuse me, sir, but could you speak a little more slowly,please?B:Sure,no problem.Its 3600 Montague Boulevard,Hattiesburg,Mississippi 39401 U.S.A..Have you got it?A:Yes,so it is 3600 Montague Boulevard,Hattiesburg,Mississippi 39401 U.S.A..B: Thats right.A: What about your telephone number?B:123456789. By the way, Id like a quiet room away from the street if that is possible.A:A quiet room away from the street is preferred.O.K..Well mail you a reservation card confirming your booking as soon as possible.We look forward to your visit.B:Thank you and good-bye.A:Good—bye.。

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酒店情景英语 Unit 1
Front desk
Lesson1 Reservation
Lesson1 Reservation
Front desk
How can I make reservations?
face to face 柜台预定
Telephone (电话预定)
reservation
Internet (网络订房)
Guest Name Telephone Number Room Type Price / Discount Number of Rooms Arrival Date/Departure Date Length of Staying Cut-off Time
Room type
单人间 single room
(room type) I am sorry, we are fully booked on those days. Would
you change your reservation date? 5.Stating the price It’s…per night. (we will give you …off). 6. Asking guest’s information. May I have your name and your telephone number? How do you spell your last name?
7. confirm the details
I would like to confirm your reservation. Mr./Ms. XXX, you have booked/reserved …room from…to…, the price is …and your telephone number is…….. Is that right?
C: For which date? J: From September 15th to 18th.
C: Which kind of room would you like, a double or a single? J: A single, please.
C: May I have your name and phone number? J: Jack Brown and the number is 3626833.
For what dates? How many nights do you wish to stay? 4. Accepting or refusing the booking. Let me see if there is a room available. Well. We
have….
It’s all right for (date )but not (date ) We don’t have any (room type), would you mind having
Reservation Card
Mr. / Mrs. / Miss: Arrival Date: No. of rooms:
Departure Date: Room Type:
No. of Persons : Booked by: Approve by:
Dialogue
C: What time do you expect to arrive, Mr. Brown? J: Oh, about 6:30 p.m., I suppose. C: Well,I‘d like to confirm your reservation. A single room for Mr. Brown at 480 yuan per night for three nights from Sep. 15th to 18th. J: Right. C: Thank you, Mr. Brown.
Fax (传真订房)
e-mail (邮件预定)
Reservation
预定
Warming-up
Watch a video and discuss: what are the key points in reservation?
Reservation
订房8大要素
➢客人/代订人/团体姓名 ➢联系电话 ➢所需客房类型 ➢价格或折扣 ➢所需客房数量 ➢抵/离店日期&时间 ➢入住天数 ➢订房入住当天的保留时间
双人间 twin room
Room type
套房 suite
总统套房 presidential suite
Room type
大床房 double room
三人间 triple room
Room type
Deluxe suite 豪华套间 Business suite 商务套间 Economy room 经济套间 sea view./mountain view room 海景房/山景房 Beach villa /water villa沙屋 /水屋 Extra bed 加床 Face to the south / with a front view朝阳 With bath /shower 带浴室/淋浴
8.Thank the Guest
Thank you, we looking forward to seeing you.
DialogueC:ClLeabharlann rk 职员J:Jack 杰克
C: Good morning. May I help you?
J: Yes, I‘d like to reserve a room for three days, please.
Service Procedure服务流程
1. Greet the guest
Hello Sir/Madam, XXX hotel. May I help you?
2. Taking a reservation What type of room do you need/prefer? And how many person will there be in your party? 3. Referring to dates and times
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