酒店情景英语-1.1-Reservation
酒店客房服务英语口语情景对话中英对照
酒店客房服务英语口语情景对话中英对照Scene 1: Checking in at the hotel reception景1：在酒店接待处办理入住手续接待员：晚上好，欢迎来到大酒店。
有什么可以帮您的？Guest: Good evening. I have a reservation under the name Smith.客人：晚上好。
我有一个预订，预订人是史密斯。
Receptionist: Alright, Mr. Smith. Let me just check our records. Yes, here it is. You have a deluxe double room reserved for three nights starting today. Can I have your passport, please?接待员：好的，史密斯先生。
让我查一下我们的记录。
是的，在这里。
您预订了一间豪华双人间，入住三晚，从今天开始。
可以给我您的护照吗？Guest: Of course, here you go.客人：当然可以，给您。
Receptionist: Thank you. I just need you to fill out this registration form while I prepare your room keys.接待员：谢谢。
我只需要您填写这份登记表，我会准备好您的房间钥匙。
Guest: Sure, no problem.客人：好的，没问题。
Scene 2: Requesting room service景2：请求客房服务Guest: Excuse me, can I order some room service?客人：打扰一下，我可以订一些客房服务吗？Room Service: Of course, sir. What would you like to order?客房服务：当然，先生。
英语版酒店预订情景模拟
(R: Hotel Receptionist G : Guest)R: Good morning, reservation, may I help you ?G: Yes I’d like to book a room .R: Yes, sir. when for ,please ?G: December 1st,R: For how many nights ?G: For two nights.R: How many of you please?G: Just one.R: Which type of room would you prefer, a suite , a double or a single ? G: I’m traveling alone , so a single room will doR: one moment , please . I’ll check our room availabilities for those days. Sorry to keep you waiting , sir .we have a single at 538 yuan,is that all right?G: OK .I’ll take it.R: Thank you , sir. may I know your name , please ?G: Yes ,It’s zhao cunR: How do you spell that , please ?G: z-h-a-o,c-u-n.R: Yes, Mr.zhao .your phone number, please?G:My city code is 0312 , my phone number is 2569283R: What time do yo expect to arrive , sir ?G:Oh , around 5 p.m ,I suppose .R:OK. Sir . May I confirm your reservation,now?G:OK.R:Mr.zhao You have successfully reserved a single room at the price of 538 yuan .You will arrive at December 1,and you will stay for two nights your telephone number is 0312-269283. Is that all right?G:That’s right .R:Is there anything else I can do for you?G:No.R: OK ,Mr Zhao.We look forward to seeing you .Bye-bye.。
英语情景会话酒店前台订房对话带翻译
英语情景会话酒店前台订房对话带翻译如今没有一口流利的英语，了解一些简单的日常英语对话技巧也是很有必要的!今天店铺在这里为大家分享一些英语情景会话酒店前台订房，希望这些英语对话会对大家有所帮助!英语情景会话酒店前台订房：住一周的顾客打折吗A Hello, sir. Have you reserved already?您好，先生。
您预订了房间了吗?B No, is there a single room left?没有，还有空的单人间吗?A Yes, how long will you intend to stay?有，您打算住多久?B For a week or so. Do you give discount for a week or more?大概一个星期吧。
你们对住一个星期或更久的顾客打折吗?A Yes, we give 5% discount for a week and 12% for 2 weeks.有折扣，对住一个星期的顾客我们打95折，两个星期的打88折。
B All right. I will take a room for a week. Here is my passport.好的，我在这里住一个星期。
这是我的护照。
我想多住几天A Good morning, sir. Can I help you?早上好，先生，有什么可以为您服务的?B I'm due to check out tomorrow, but I'd like to extend my stay by two days.我明天应该结账，但是我还想再住两天。
A Could I have your name and room number?我可以问一下您的姓名和房间号吗?B Tom Black in Room 207.汤姆·布莱克，207房间。
A Please wait a moment, Mr. Black. I'll have to check the reservation records... I'm sorry, but we are expecting several tourgroups to arrive today. They have booked all the rooms on the 10th floor.请稍等，布莱克先生。
预订酒店英文情景对话
预订酒店英⽂情景对话 ⼩学英语对话课是整个⼩学英语教学的重要组成部分,主要内容以丰富的对话情境、简单的英语句型表达和课⽂相关的话题为主,主要⽬的是培养⼩学⽣初步运⽤英语语⾔进⾏交际的能⼒。
⼩编精⼼收集了预订酒店英⽂情景对话，供⼤家欣赏学习! 预订酒店英⽂情景对话1 R：Receptionist 接待员G：Guest客⼈ R：Good morning，Hilton Hotel.What can I do for you? 早上好。
这⾥是希尔顿酒店。
您需要帮忙吗? G：Yes，1 would like to book a room at your hotel. 是的，我想在你们酒店订⼀间房。
R：What kind of roonl would you like(prefer)?A single room or a double room. 您想要订什么样的房间?单⼈房还是双⼈房呢? G：A double room，please. ⼀间双⼈房。
R：From which date and for how many nights? 从什么时候开始?打算住多久呢? G：From July 25 to July 28，for three nights. 7⽉25号到7⽉28号，三个晚上。
R：Could you please hold on?I’11 check our vacancies for those days.(After a while)Yes，sir.We do have a double room for those days. 请稍等，我要查⼀下那些天有没有空房。
(过了⼀会⼉)先⽣，我们那些天有双⼈房。
G：Ok.What’s the rate/How much does that cost? 好的。
价钱多少? R：It’s 120 U.S.dollars per night. 120美元⼀晚。
办理酒店入住英语三人情景对话英语
办理酒店入住英语三人情景对话英语_酒店情景对话(双语版)第一组酒店情景对话A Hello,this is wanjiali hotel,is there anything I can help you,madam? 你好，这里是万家丽国际大酒店，请问您需要什么服务B Yes, I'd like to book a room. 我需要预订一间房A Sure,we have different type of rooms,which would you like to choose? 我们酒店有不同类型的房间，您需要哪种房间呢？B I'm not very certain,could you give me a brief introduction,please? 我不是很确定，你能不能给我做一下简单的介绍？A Ok,our hotel provides standard single room and doubleroom,accordingly,we also have special treatment for VIP. 好的，我们酒店提供标准单人间和标准双人间，除此之外还有对贵宾的特殊套房B Thank you,I want to reserve a single room which is better located between 4th floor to 7 floor.Well,I need the personnal in your hotel to open the window and clean the room before I arrive there.Is that ok? 谢谢，我想预定一间单人标准间，最好是介于4 楼到7 楼之间的。
嗯，我需要你们的工作人员在我到达九点前打开窗户并打扫房间，可以吗？A Ok,sir,I already taken some notes about your requirements.Now let me check the room on my computer.Well,one standard single room in 6th floor and the number is 0603,need clean and open the window,anything else? 好的，先生，我已经记下了你的要求。
酒店入住英语情景对话
酒店入住英语情景对话对话教学作为一种新型而有效的教学方式,主张教师和学生应具有对话心态,坚持对话原则,学生在互动交流与沟通合作中学习、使用英语,有效实现学生英语交际能力的锻炼与培养。
店铺整理了酒店入住英语情景对话，欢迎阅读!酒店入住英语情景对话一Good afternoon.Welcome to the Yunshan Hotel.May i help you,sir?下午好。
欢迎来到云山饭店。
先生需要我帮忙吗?Yes.I'd like to check in,please.是的，我想登记入住。
Certainly,sir.May i have your name,please?好的，先生请告诉我你的姓名?Yes,it's Charlie White.查理怀特Do you have a reservation with us,sir?先生，有向我们预订吗?Yes,for tonight.是的，今晚Just a moment,please.I'll check our reservation record...Thank you for waiting,sir.Your reservation is for a single room for three nights.Could you fill in the registration form,please?请等一下。
我查一下我们的预定记录。
让您久等了。
先生，你预定的是一个单人间，住3晚。
请您填写登记表，好吗?Sure.好的May i confirm your departure date?我想确认你的离开日期Yes,I should be leaving on the 8th.恩，我应该在8号离开How would you like to make payment?请问你想怎么付款?By Visa Card.Visa 卡May i take a print of the card,please?Thank you,sir.Your room is 888 on the 8th Floor.Just a moment please.A bellman will show you to your room.I hope you will enjoy your stay here.我能刷卡了吗?谢谢。
酒店英语1教学课件Unit 1 reservation
Unit 1 Reservation
Objectives:
After finishing this unit, you will be able to:
1 name different room types in English
2
make reservations for guests
Hotel : Shanghai International Hotel Room Type : deluxe suite Name of Guest : Bellow Telephone of Guest: 13960897323 Date of Arrival : May 26th Date of Departure: May 28th
Section C: Dialogues
Dialogue 1 Group Reservation
R=receptionist G=group leader R: Good afternoon, sir. Welcome to Beijing Shangri-la
Grand Hotel. What can I do for you? G: Good afternoon. I’m John Smith from Shenghua Trading
Company. I’ d like to reserve 10 double rooms for five days. R: For which dates? G: From May 23rd to 27th. R: One moment please. I!ˉll check our reservation record.
Unit 1 Reservation
酒店英语口语 making reservations 1
Useful Words & Expressions
Useful Words & Phrases
make a reservation 预订 e.g. We have made a reservation for a double room at the hotel. adjust a reservation 更改预订 = make an adjustment of the reservation e.g. I’m calling to adjust my reservation.
4. Could you give me your name please?
5. I have just confirmed one single room with breakfast for you. 6. Could you please confirm your booking in writing as soon as possible? 7. Would you like us to put you on our waiting list and call you in case we have a cancellation?
special rate 特价，优惠价 room availability
客房预订情况
deposit 押金 booking record
预定记录
Useful Words & Phrases
fully booked
房间预订满了
in case 以防万一 off-season
淡季
peak-season 旺季 minimum price
最低价
maximum price 最高价
Useful Expressions
酒店情景英语-1.1-Reservation教案资料
R：Good morning. This is Xinzhong Hotel Reservations. May I help you? C: Yes, I’m calling from the States. I’d like to book a room, starting from Sept.22nd. R: What kind of room would you like, sir? C: A double room, please. R: what about a twin-bed room with bath for 90 dollars per night, including breakfast? C:OK. R: May I have your name, sir. C: My name is John Smith. R: Thank you, Mr. Smith. How long will you be staying here? C: Three nights. (the receptionist repeats the reservation.) That’s it. One more thing, how can I have my reservation guaranteed? R: I’ll just need your credit card number and take care of the rest of you. C: It’s No.1734-4018-2273-1868. R: Thank you, Mr. Smith. Anything else? C: No, thanks. Good-bye. R: Goodbye
have….
It’s all right for (date )but not (date ) We don’t have any (room type), would you mind having
酒店接待英语情景对话
酒店接待英语情景对话英语对话教学是随着对话时代的到来应运而生的。
它吸收了民主、平等的对话主义精神,又融合了语言学派的理论精华,是赋有旺盛生命力的教学形态。
小编精心收集了酒店接待英语情景对话，供大家欣赏学习!酒店接待英语情景对话1R=Reservation Clerk 预定员 G=Guest 顾客R：Good morning. Room Reservations . May I help you?您早，客房预订部，请问有什么可以帮助您?G：Yes，I’d like to book a room.我想预订一个房间。
R：Thank you， sir. For which date and how many guests will there be in your party?谢谢您。
要订在什么时候?您一行有多少人?G：From April 16th to 20th .Just my wife and myself.4 月 16 日到 20 日。
只有我和我太太。
R：From April 16th to 20th ?? .And which kind of room would you prefer， sir?4 月 16 日到 20 日。
请问您想预订哪种房间。
G：A Twin，please.R：Could you hold the line please? I’ll check our room availability.(After a while ) Thank you for waiting ， sir. We have a twin room at US$180 per night， will that be all right?请别挂断好吗?我来检查一下是否有空房间。
(过来一会儿)让您久等了，先生。
我们有空余的双床间，现在价格是每晚180 美元，这样可以吗?G：Ok，I’ll take it.好的，我订了。
酒店入住登记英语情景对话
酒店入住登记英语情景对话电话预定篇：Reservation by phoneH: Good morning/Good afternoon/Hi, this is ABC hotel, how can I help you?酒店前台:我先跟你打个招呼，问问有什么可以帮你的。
Y: Hi! I would like to book a room at your hotel.要预定房间H: Ok! We have different type of rooms, which kind of room would you like?您要住哪种房?Y: Actually, I am not sure about rooms. Would you like to introduce a little bit?酒店里有什么样的房间？简单介绍一下。
H: Sure! We have single rooms, double rooms, and suites in our hotel.有，单人间，双人间，还有套间。
Y: All right, I would like to book a single room from October 5thto October 8th.好的，我将在六点钟预订一间单人房。
H: Ok. The current rate for the single room is $90 per night.好的，我们目前的单人房价格是每晚90美元。
Y: Is there any discount?打折不?H: Sorry Sir/Ma, we only offer 10 percent off for our VIP.不好意思啊，我们只给VIP打九折。
Y: Ok, never mind. Just a single room.那算了，我就预定个单间。
H: Ok, may I have your name and phone number, please?好的，您的姓名和电话?Y: My name is Rose ABC, and my phone number is .姓啥名谁，电话。
酒店情景英语对话
酒店情景英语对话1. 预订酒店房间顾客：Good morning! I would like to make a hotel reservation.前台：Good morning! How can I assist you?顾客：I would like to book a double room for two nights, from October 10th to October 12th.前台：Sure! May I have your name, please?顾客：My name is John Smith.前台：Thank you, Mr. Smith. Let me check our avlability for those dates. Yes, we do have a double room avlable for you.顾客：That’s great! How much is the room per night?前台：The room rate is $100 per night, so for two nights, it will be a total of $200.顾客：Perfect. Can you please confirm the reservation and provide me with the detls?前台：Certnly. I have reserved a double room for you, Mr. Smith, from October 10th to October 12th, for a total of $200. Please note that check-in time is 2 PM and check-out time is 12 PM.顾客：Thank you very much. I look forward to my stay at your hotel.2. 在酒店入住前台：Welcome to our hotel, Mr. Smith. May I have your reservation detls?顾客：Yes, my name is John Smith and I have a reservation for a double room from October 10th to October 12th.前台：Thank you, Mr. Smith. Let me check your reservation. Yes, here it is. Could you please fill in this registration form?顾客：Sure. Here you go.前台：Thank you. May I have your passport, please?顾客：Here is my passport.前台：Thank you, Mr. Smith. Your room number is 302. Here is your key card. Please note that breakfast is served from 7 AM to 10 AM in the dining area on the ground floor.顾客：Thank you for the information. Is there a gym in the hotel?前台：Yes, we do have a gym on the third floor, open from 6 AM to 10 PM.顾客：Great! Thank you for your help.3. 需要额外的服务顾客：Excuse me, I would like to request some additional services.前台：Of course, how may I assist you?顾客：First, I would like to request a wake-up call for 7 AM tomorrow morning.前台：Certnly, Mr. Smith. I have scheduled a wake-up call for 7 AM tomorrow for you.顾客：Thank you. Also, I would like to request an iron and ironing board in my room.前台：Sure, I will have them delivered to your room right away.顾客：Thank you very much. One last thing, I need a taxi to the rport tomorrow at 9 AM.前台：Noted, Mr. Smith. I will arrange a taxi to pick you up at 9 AM tomorrow.顾客：Thank you for your assistance.4. 结账顾客：I would like to check out and settle my bill, please.前台：Certnly, Mr. Smith. May I have your room number?顾客：My room number is 302.前台：Thank you. Let me prepare your bill. Here is your itemized bill. The total amount due is $200.顾客：Great. Could I pay by credit card, please?前台：Certnly, Mr. Smith. Please insert your card into the card reader.顾客：Here is my card.前台：Thank you, Mr. Smith. Please enter your PIN number.顾客：Done.前台：Your payment has been processed successfully. Here is your receipt. Thank you for staying with us, Mr. Smith. Have a safe trip!顾客：Thank you for your hospitality. Goodbye!。
酒店场景中英文对话
酒店场景中英文对话场景一：办理入住手续Receptionist: Good afternoon! Welcome to our hotel. How can I help you?前台: 下午好！欢迎来到我们酒店。
请问我能帮您什么？Guest: Hi, I have a reservation under the name Li Ming客人: 你好，我预订了一个房间，名字是李明。
Receptionist: Let me check. Yes, Mr. Li. I see your reservation here. Can I have your ID and credit card, please?前台: 让我查一下。
好的，李先生，我看到了您的预订。
请出示您的身份证和信用卡。
Guest: Sure, here they are.客人: 当然，给您。
Receptionist: Thank you. You’ve booked a deluxe room for three nights. Is that correct?前台: 谢谢。
您预订的是豪华房，住三晚，对吗？Guest: Yes, that’s correct.客人: 是的，没错。
Receptionist: Great. Here is your room key. You are in room 305 on the third floor.前台: 很好。
这是您的房卡。
您的房间在三楼的305号。
Guest: Thank you. What time is breakfast served?客人: 谢谢。
早餐几点开始供应？Receptionist: Breakfast is served from 7 AM to 10 AM in the dining areaon the second floor.前台: 早餐供应时间是早上7点到10点，在二楼的餐厅。
酒店情景英语
酒店情景英语当你身处酒店时，可能会遇到各种各样的情景，需要用英语进行交流。
在这篇文章中，我将为你介绍一些常见的酒店情景英语，帮助你更好地应对不同的情况。
首先，当你到达酒店前台办理入住手续时，你可以说：“Hello, I have a reservation under the name of (your name).”（你好，我预订了一个房间，名字是（你的名字）。
）接着前台可能会问你：“Can I see your ID and credit card please?”（请出示你的身份证和信用卡。
）你可以回答：“Sure, here you go.”（当然，给你。
）如果你对房间有任何需求或者有问题，你可以打电话给前台，然后说：“Hello, this is (your name) in room (your room number). I need some extra towels, can you please send them up to my room?”（你好，我是（你的名字），住在（你的房间号）。
我需要一些额外的毛巾，请送到我的房间。
）当你需要退房时，你可以对前台工作人员说：“I would like to check out, please.”（我想结账，谢谢。
）接着他们可能会问你：“How was your stay with us?”（你在我们这里的住宿怎么样？）你可以回答：“It was great, thank you for your hospitality.”（很棒，谢谢你们的款待。
）如果你在餐厅用餐，你可能会用到以下英语表达。
当你需要点餐时，你可以对服务员说：“Can I see the menu please?”（请给我看看菜单。
）你可以问：“What is the chef's special today?”（今天有什么厨师特色菜？）或者你可以说：“I would liketo order the steak medium rare, please.”（我想点一个五分熟的牛排。
《酒店情境英语》M2U1Reservations
– Why is the guest calling? – What are the new dates that Mr. White will stay? – What kind of room did the guest book? – Does the room rate remain the same? – What’s the guest’s confirmation number?
Hotel English
Homework
• 1. Recite the four dialogues • 2. Practice the dialogues with partners • 3. Finish all the exercises • 4. Preview unit 2
Hotel English
Hotel English
Translate the following sentences into English.
– Good morning. Reservations. How may I help you? – How long will you be staying? – What kind of room would you like? – Your reservation number is 3645. – You can have a 15% discount with the cooperate rate. – We are looking forward for your coming.
Hotel English
Module 2 Front Office
Unit 1 Reservations
英语版酒店入住情景模拟
(R: Hotel Receptionist G : Guest)R: Good morning, sir. may I help you ?G: Yes .I’d like to check-in.R:Do you have a reservation ?G:I don’t have a reservation .my wife and I have just arrived from New Y ork.R:Which type of room would you prefer, a suite , a double or a single ? G: a double room will be ok.R: one moment , please . let me check. Sorry to keep you waiting .we have a double at 638 yuan,is that all right?G:OKR:How long will you be stay?G:For two nights.R:May I see your passport?G:Here you are .R:Y our room rate is 638 yuan per night,you will stay for two nights,so you required to pay a deposit of 3000 yuan. How would you like to make the payment ? in cash or by credit card ?G:By credit card.R:May I have a print of your card,Mr,zhao.G:Here you are .R:Thank you Here is your credit card ,passport and receipt. Is thereanything valuable?G:NOR:If you have something valuable ,please deposit it in the safe deposit box at the front desk.G:OK.R:Here is your room key ,please sign your name here.your room is on the 2nd floor,room208.the elevators are just around the corner over there. G:Thank youG:The bellboy is going to show you to your rooms.please enjoy your stay here。
饭店服务英语unit1-1 Room Reservation
SITUATIONAL
DIALOGUE
Useful sentence patterns Good morning, Shangri-la Hotel. What can I do for you? Yes, I’d like to reserve a room. From which date and how long will you be staying? And what kind of rooms would you prefer, sir? with a street view or sea view？ Could you please hold on? I’ll check our vacancies for those days. Thank you for your waiting, sir. May I have your name and your telephone number, please? Excuse me, how do spell your family name? That's all settled then and we look forward to seeing you on Friday.
TEST
YOUR VOCABULARY
Financial adj.金融的，财务的 Satisfaction n.满意 fill in 填表 mirror of hotel 酒店的镜子 home away from home 家外之家 to check sb. out （客人离店）给予结账
DETAILS
1.Preview
酒店初级英语情景对话
酒店初级英语情景对话一、房务部（前厅）1、Making a Reservation 预订客房Reservationist(R): Good afternoon. What can I do for you?下午好，我能帮您什么吗？Client (C) : Good afternoon. I’m calling from Beijing Foreign Trade Company. Is it possible for me to have a suite?下午好，这里是外贸公司，我想订一间套房，有吗？R: Certainly, can you give me your name please, sir?有的，先生，可以告诉我您的名字吗？C: West, W-E-S-T.R: Thank you, Mr. West. But by the way, how long will you stay here?，WEST先生。
请问你要住多久呢？C: I’ll stay here for quite a long time.我将会住很长一段时间的。
R: I’m glad you will be staying at our hotel for a long time.很高兴你将会在我们酒店长住。
C: How much is the suite, please?请问套房多少钱呢？R: Your suite is 320 yuan (RMB) per day.您订的套房一天是320元。
C: Does that include attendance?有包括服务费吗？R:Three hundred and twenty yuan a day, service included.320元一天，包含服务费。
C: Meals included?餐费有包含在吗？R: Meals are extra, not included.餐费是另外算的，不包含在。
酒店英语学习情境一：前厅服务英语1-1 Room Reservations
拼写
room rate
房价
departure date 离开日期
reservation n. 预订 available adj. 可提供的 prefer vt. 更喜欢 arrival date 到达日期 look forward to 期待
Useful expressions
1. Helping the guest book rooms 帮助客人预订房间 (1) Room Reservations. (How) may I help you? (2) I’ll check our room availability. (3) I’d like to confirm your reservation. (4) We look forward to serving you.
4. 凯悦国际酒店集团
（ Hyatt Hotels & Resorts）
5. 最佳西方酒店管理集团 （Best Western International）
6. 圣达特国际集团
（Cendant Corporation）
7．凯宾斯基国际酒店集团 （Kempinski Hotels & Resorts）
Hotel tips
世界著名酒店集团概览 Hotel Group Introduction
1. 洲际国际酒店集团
（Intercontinental Hotels Group）
2. 希尔顿酒店集团公司 （Hilton Hotels Corporation）
3. 万豪国际酒店集团公司 （Marriott International, Inc. Hotels）
角色A: 你是George Brown, 准备和妻子到广州旅游， 你打电话给酒店预订一间双人间，时间为3月6日至9日, 你告诉预订员你们将在早上9点到达. 角色B: 你是预订员kelly，你接受电话预订服务.
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Fax （传真订房）
e-mail (邮件预定)
Reservation
预定
Warming-up
Watch a video and discuss: what are the key points in reservation?
Reservation
订房8大要素
➢客人/代订人/团体姓名 ➢联系电话 ➢所需客房类型 ➢价格或折扣 ➢所需客房数量 ➢抵/离店日期&时间 ➢入住天数 ➢订房入住当天的保留时间
Service Procedure服务流程
1. Greet the guest
Hello Sir/Madam, XXX hotel. May I help you?
2. Taking a reservation What type of room do you need/prefer? And how many person will there be in your party? 3. Referring to dates and times
7. confirm the details
I would like to confirm your reservation. Mr./Ms. XXX, you have booked/reserved …room from…to…, the price is …and your telephone number is…….. Is that right?
双人间 twin room
Room type
套房 suite
总统套房 presidential suite
Room type
大床房 double room
三人间 triple room
Room type
Deluxe suite 豪华套间 Business suite 商务套间 Economy room 经济套间 sea view./mountain view room 海景房/山景房 Beach villa /water villa沙屋 /水屋 Extra bed 加床 Face to the south / with a front view朝阳 With bath /shower 带浴室/淋浴
Dialogue
C: What time do you expect to arrive, Mr. Brown? J: Oh, about 6:30 p.m., I suppose. C: Well，I‘d like to confirm your reservation. A single room for Mr. Brown at 480 yuan per night for three nights from Sep. 15th to 18th. J: Right. C: Thank you, Mr. Brown.
C: For which date? J: From September 15th to 18th.
C: Which kind of room would you like, a double or a single? J: A single, please.
C: May I have your name and phone number? J: Jack Brown and the number is 3626833.
(room type) I am sorry, we are fully booked on those days. Would
you change your reservation date? 5.Stating the price It’s…per night. (we will give you …off). 6. Asking guest’s information. May I have your name and your telephone number? How do you spell your last name?
8.Thank the Guest
Thank you, we looking forward to seeing you.
Dialogue
C：Clerk 职员
J：Jack 杰克
C: Good morning. May I help you?
J: Yes, I‘d like to reserve a room for three days, please.
For what dates? How many nights do you wish to stay? 4. Accepting or refusing the booking. Let me see if there is a room available. Well. We
have….
It’s all right for (date )but not (date ) We don’t have any (room type), would you mind having
Reservation Card
Mr. / Mrs. / Miss: Arrival Date: No. of rooms:
Departure Date: Room Type:
No. of Persons : Booked by: Approve by:
酒店情景英语 Unit 1
Front desk
Lesson1 Reservation
Lesson1 Reservation
Front desk
How can I make reservations?
face to face 柜台预定
Telephone (电话预定)
reservation
Internet （网络订房）
Guest Name Telephone Number Room Type Price / Discount Number of Rooms Arrival Date/Departure Date Length of Staying Cut-off Time
Room type