屈臣氏每天的关店流程

2.2.2 每日关店流程

Daily Store Closing

2.2.2.1 营运细则

Operations

1.员工和BA在营业结束前三十分钟开始整理并检查卖场陈列，保证货品充足。包括：货架、

胶箱、堆头等。

Tidy up the store 30 minutes before closing.

2.营业结束前十分钟开始播放营业结束前广播。(提醒结束广播稿：亲爱的顾客，感谢您光临

屈臣氏**店，我们的营业时间为上午*点至晚上*点，现在离营业结束还有10分钟，请抓紧您的购物时间前往收银台付款，如果您有需要，我们乐意为您提供协助，祝您购物愉快，谢谢光临。)

Play Closing Music 10 minutes before closing. (Notes: Good Evening, Ladies and Gentlemen.

Our store will be closing within 10 minutes. Please make your way to the Cash & Wrap as soon as possible. Hope you will enjoy shopping in Watson’s. Our store will be open again tomorrow morning from * A.M. to * P.M. Thanks for shopping in Watson’s.）

3.在结束营业时间前，不允许关闭任何灯及大门。

No lights or door is to be switched off or closed before closing time.

4.在所有顾客没有离开店铺前，不要关闭照明系统。

Do not switch off the lights if there is any customer still in the store after closing time.

5.营业结束后的结算工作：

POS closing process after business:

a.营业时间结束后，当值经理与收银员共同对所有收银机进行清机结算。核对现金、

已提款金额、礼券和信用卡拉卡金额等数额是否正确，并使用验钞机验钞。清机

过程中，当值经理和收银员其中任何一方不得中途离开。

After business time, Duty Manager sign off all POS，verify the cash float, Pick-up

amount, vouchers and coupons. Use the Counterfeit Machine to check if the notes are

faked. During the POS closing process, Duty Manager and Duty Cashier are not

permitted to leave.

b.收集所有贷记卡，现金卡和信用卡的交易明细单据。核对交易明细单据的总金额

与收银机清点报表中的金额是否相符，打印贷记卡/现金卡/信用卡的当日交易汇总

单。

Reconcile all transaction slip for NETS, Cash Cards, and Credit Cards. Print the

NETS/Cash Cards/Credit Card summary report tally with each 202 report.

c.每台收银机的营业款（包括现金和卡单）长短款允许额为正负10元。

Cash/Card excess and shortage of each POS (including Cash and Card) is no more than

￥10.

d. 在每台收银机￥1000备用金不变的情况下，如现金长短款在允许范围之内，按实

际金额入后台电脑。如果长款超出允许范围，将超出的金额作为“营业外收入”入后台电脑；如现金短款超出范围，由收银员补足短款金额，将正确的营业额入后台电脑。

Duty Manager make sure ￥1000 Small Notes for each Cash Machine. If Cash excess and shortage of each POS is no more than ￥10, key in the actual cash amount. If Cash excess of each POS is more than ￥10, key in the excess cash amount into the backup computer system as “Other Business Income ”. If Cash Shortage of each POS is more than ￥10, top up the shortage by the responsible cashier, key in the actual cash amounts into backup system.

e. 信用卡长短款处理方式：信用卡短款超出￥10，由收银员以现金方式补足差额；

信用卡长款处理方式：将信用卡长款金额在当天收银机清点报表和日销售报表中标注，以提醒财务部。

If Credit Card / Net Cards shortage of each POS is more than ￥10, top up the shortage by responsible cashier with cash, key in the actual cash amount into back up system. If Credit card / Net Cards excess of each POS, Duty Manager make notes on the POS Declaration Report (202 Report) and Daily Sales Report.

f. 打印刷卡机结算单，并将结算单与店铺的日销售报表上的卡销售

汇总核对是否一

致；

如金额不一致，需查明原因，并报财务部销售组备案。

Print out the bank POS balance slip, compare with the Daily Sales Report card paid sale amount, if it is not same as Daily Sales Report, need to find out the reason, and report to Finance sales team to put on the records.

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银行卡结算单样式图例： Card paid balance slips sample:

消费+退货=日销售报表的卡销售汇总 Sale + Refund=card paid sales amount

借方金额-贷方金额=日销售报表的卡销售汇总

Debit – Credit = card paid sales amount on Daily Sales Report