应用文写作--投诉信

四级应用文写作

投诉信

1. 模板

Topic（标题）

Date Dear , （信件启首）

○1I am . （写信人的身份）○2Here I am writing to you to call your attention to some problems about . （表述抱怨/投诉的内容）

○3For one thing, . （说明存在问题之一）○4For another, . (说明存在问题之二)○5 Besides, . (说明存在问题之三)

○6. (指出事物的重要性)○7So it is urgent to take measures to . (点明解决问题的紧迫性)○8I do hope . (表达本人的愿望)

○9Thank you very much. (结束语)

Sincerely yours,

Signature

(信件结尾和签名)

2. 示例(真题)

Direction s: Suppose you were Li Ming. Write a complaint letter following the outline given below in Chinese:

1．表明写信的目的

2．说明投诉的内容，对旅行社提供的服务表示不满

3．表达自己的意愿

【背诵范文】

A Complaint Letter to a Travel Agency

May 26,2010 Dear Mr. Wang,

I was one of your customers who joined the program to Hainan in your travel agency during the spring holiday. However, the trip that I experienced was quite different from what you had promised. I am writing to express my disappointment about the services you provided.

My disappointments are mainly based on the changed courses without announcement, the false publicity, and the forced consuming. Firstly, I was expected to see some beautiful scenic spots printed on the pamphlets. However, I did not see any of them at all. Besides, the five-starred hotel that you had described to me turned out to be shabby but expensive. Moreover, the bus took us to some shopping malls where we were informed that we could leave only after making some purchases there.

I think it is high time you realized the importance of credits in business. I'm expecting some compensation from you and I will really appreciate it. Otherwise, I will have no other choice but to take legal action.

Sincerely yours,

Li Ming

【亮点词汇】

disappointment n.失望

announcement n.通知

pamphlet n.宣传册

shabby a.破旧的

compensation n.补偿

【文章点评】

文章第一段表明写信目的，作者在跟一家旅行社去海南旅游回来后，向旅行社表达了自己对服务的不满。

第二段说明投诉的内容，主要有三点：一是随意更改旅行路线；二是宾馆的质量太差，与旅行社所描述的大不相同；三是强制购物。

第三段表达自己对旅行社的建议和意愿。

3. 练笔

Directions: Write a letter of complaint about bad service based on the picture below. You should start your essay with a brief account of the picture, and then give your suggestions about the measures that can be taken. You should write at least 120 words but no more than 180 words.

作业号：412815

截止日期：5月24日禁止粘贴，禁止补交

翻译作业：孔子412789