酒店服务餐饮服务英语口语试题公开题库

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酒店服务技能竞赛英语

附件一：中餐主题宴会设计专业英语口试参考题题型一中译英1.下午好，这里就是花园餐厅。

请问有什么可以为您效劳？(Goodafternoon、This is Garden Restaurant、What can I do for you,please?)2.我们恭候您得光临。

(We look forward to seeing you、)3.请跟我来好吗？(Would you please come with me?/ Please followme、)4.那里有一张四人用餐得桌子。

您喜欢吗？(There’s a table for fourover there、Would you like it?)5.我们给您留了张非吸烟区得桌子。

(We have a table in thenon-smoking area reserved for you、)6.对不起，靠近窗户得座位全都有人了。

(I’m sorry、The tables by thewindow are all occupied、)7.餐厅现在已经客满。

您可以稍等约20分钟好吗？(The restaurant is fullnow、Could you please wait for about 20 minutes?)8.您得餐桌已经布置好了，这边请。

(Your table is ready, this way,please、)9.先生，这就是您得菜单。

请慢慢挑选。

服务员一会儿过来为您点餐。

(Hereis the menu, sir、Please take your time、The waiter/waitress willbe here to take your order soon、)10.希望您用餐愉快。

(Please enjoy your meal、)11.先生，可以点菜了吗？(Excuse me, sir、May I take your order now?)12.能不能简单给我们介绍一下中国菜？（Could you give us a briefdescription of the Chinese food? ）13.您点得菜很快就好了。

2020年新编全国职业院校技能大赛中职组酒店服务赛项中餐宴会摆台项目英语口试参考题库名师精品资料.

全国职业院校技能大赛中职组酒店服务赛项中餐宴会摆台项目英语口试参考题库Part one 句子：中译英：1. 共有几位客人？译：How many people are there in your party？2. 我们已经为您预订一张6点半的餐台。

译：We have reserved a table for you at 6:30.3. 请问您在我们餐厅有预订吗？译：Do you have a reservation with us?4. 早餐的供应时间是7点到9点。

译：Breakfast will be served from 7:00 to 9:00.5. 对不起，这张桌子已经有客人预订了。

译：Sorry, this table has been reserved.6. 请问您有什么特殊要求？译：Do you have any special needs?7. 角落的位子怎样？译：How about a seat in the corner?8. 这张桌子可以吗?译：Will this table be all right for you?9包间已经准备好了，先生。

译：The private room is ready now, sir.10. 您是要坐吸烟区还是非吸烟区？译：Would you like smoking area or non-smoking area?11. 包间的最低消费是800元。

译：For a private room, there is a minimum charge of 800 Yuan.12. 请您在休息室里稍等一下，一有桌子我们就会安排您入座。

译：Could you wait for a moment in the lounge, please？We’ll seat you as so on as we have a table.13. 先生，您的桌子已经准备好了。

餐厅服务员考试题_餐厅服务英语对话题库

1. 早餐的供应时间是 7 点到 9 点。

(Breakfast will be served from 7:00 a.m. to 9:00 a.m.)2. 您一共有几个人用餐？(How many people are there in your party？)3. 请问以谁的名义预订？(Under whose name was the reservation made？)4. 这个餐桌的位置可以吗？(Will this table be all right for you？)5. 抱歉让您等这么久。

(Sorry to have kept you waiting.)6. 您现在点菜吗？(May I take your order now？)7. 您想喝什么酒？(What wine would you like to have？)8. 给您再添点米饭好吗？(Would you like some more rice？)9. 今天厨师长的特色菜是麻婆豆腐。

(The chef’s special today is “Map o” Tofu / beancurd.)10. 湘菜口味比较重而且很辣。

(Hunan food is strong and spicy. )11. 清蒸白鱼大概需要半个小时。

(The steamed white fish may take half an hour.)12. 包间的最低人均消费是 500 元。

(The minimum charge for a private room is 500 Yuan perperson.)13. 中国有四大菜系，分别是川菜，粤菜，鲁菜和江浙菜。

(In China, there are four majorcuisines which are Sichuan, Guangdong, Shandong and Jiangsu-Zhejiang.)14. 这是水果拼盘，酒店赠送的。

酒店英文测试参考题库[1]

英语口语比赛参考题（一）中式铺床中译英1.这是239房间，我想加一个枕头。

(This is room 239; I would like to have one more pillow.)1.您可以在房间直拨国际长途。

（You can make IDD call in your room.）2.我们提供快洗服务，加收50%的额外费用。

（We have express service at a 50% extra charge.）3.对不起，请问有没有要洗的衣服？（Excuse me. Do you have any laundry?）4.好像电话有问题。

（It looks something wrong with the telephone.）5.2135房间的浴缸坏了，请派人来修理一下好吗？（The bath tub in room 2135 is out of order/service,can you please send someone to repair/fix it?）6.我想要一个转换插头。

（I would like to have an adaptor/ I need an adaptor..）7.这是8976房间，请送一个电熨斗。

（This is room 8976, can you send me an iron please.）8.我想要一个客房送餐服务。

（I would like to have a room service.）9.客房里有小冰箱。

（There is a mini bar in your room.）10.我的房间现在还没打扫过，已经12点了。

（My room hasn’t been made up yet. It’s already12:00.）11.请接受我代表酒店向您道歉。

(Please accept my apology on behalf of the hotel.)12.我房间的电视图象不清楚。

全国旅游饭店服务技能大赛英语口语比赛试题餐饮部分

全国旅游饭店服务技能大赛英语口语比赛试题（餐饮部分）题型一中译英(二)中餐宴会摆台21. 您一共有几个人用餐？ ( How many persons in your dinner party?22. 请问您预订的用餐时间是什么时候？ ( May I know the time for your dinner reservatio n?)23. 请问以谁的名义预订？( In which name, please?24. 您愿意吃西餐还是中餐？ ( Would you like Western food or Chinese food?)25. 您喜欢坐哪个位置？( Where would you like to sit?)26. 这个餐桌的位置可以吗？ ( Will this table be all right for you?)27. 抱歉让您等这么久。

(Sorry to have kept you waiting.)28. 您现在点菜吗？( May I take your order now?)29. 对不起。

我马上去给你催一下你的菜。

(I' m very sorry. But I 'uttig^darrorderright now)30. 您想喝什么酒？(What wine would you like to have?)31. 这是菜单。

服务员马上就来。

(Here is the menu. The waitress will be with you in a moment.)32. 给您再添点米饭好吗？(Would you like some more rice?)33. 餐厅现在客满。

但我们可以在20分钟以后安排您入坐。

(the restaura nt is full now. but we might be able to seat you in 20 minu te^.34. 值班经理马上就来。

2019全国职业院校技能大赛中职组酒店服务赛项英语口试题库

2019全国职业院校技能大赛中职组酒店服务赛项英语口试题库一、中餐宴会摆台与服务部分情景应答及答题要点：1. Q: Ask the guests if they have a reservation with your restaurant.A: Good evening. Do you have a reservation?2. Q: How do you check upon the guest’s name of the reservation?A: Good evening. Under whose name was your reservation made?3. Q: The guests need a table for 4, and they would like to dine somewhere quiet.A: Very well. This way please. Here’s a window table for four overlooking the lake. It’s ver y nice and quiet here.4. Q: Can you explain the terms of breakfast both for adults and children in the hotel?A: Sure, we offer breakfast at the rate of 128 RMB for each adult, and it’s free of charge for children under 6.5. Q: If you want to confirm the reservation of the dinner, what will you say?A: I will say “Good evening, sir. I’d like to confirm your reservation. May I have your name, please?”6. Q: Inform the guest that the restaurant is fully booked this evening, and suggest him tobook a table for tomorrow evening.A: I’m sorry. We are fully booked this evening. How about tomorrow? We still have some nice tables available for tomorrow evening.7. Q: What would you do when the guest complains that the restaurant is too noisy?A: I will apologize and say “let me see if we can find a table on the other side of the restaurant, it is a bit quiet there.”8. Q: Ask the guests’ preference for food, Chinese, Western, Japanese or Korean.A: Which style of cuisine would you prefer? We serve Chinese, Western, Japanese and Korean food here.9. Q: How do you offer to take order for the guests in the evening?A: Good evening. May I take your order now? / Are you ready to order now?10. Q: How do you ask the guest to check his bill?A: Here’s your bil l. Please check it. The fruit combination is on the house.11. Q: Visit the table to check if your service is satisfactory. Inform the guest the lastcourse will be dessert.A: Is everything to your satisfaction? All the dishes have been served as the menu goes, except for the dessert to follow.12. Q: Ask the guest his preference for juice.A: What kind of fruit juice would you prefer? We have grape juice, kiwifruit juice and orange juice.13. Q: Ask the guest’s choice of wine.A: Would you like a bottle of red wine to go with your Sirloin Steak?14. Q: What will you say when serving the guests their dessert?A: Here is your dessert. Please enjoy.15. Q: Ask the guest how he would like his steak prepared.A: How would you like your steak done? Rare, Medium or Well-done?16. Q: What is the duty of a Food and Beverage Manager?A: A Food and Beverage Manager is in charge and directs the work ofthe Department.17. Q: Tell the guests the general sequence of a Chinese dinner.A: Chinese dinner usually starts with cold dishes and ends with a soup.18. Q: What do you recommend if the guest orders a fresh white water fish?A: May I suggest steaming the fish to retain its freshness?19. Q: How do you ask about the guest’s preference for buffet or a la carte service?A: How would you like your dinner served? A buffet or an a la carte service?20. Q: How do you ask about the guest’s preference for salad?A: What kind of salad would you prefer? We have Ham Salad, Prawn Salad, and Fresh Vegetable Salad.21. Q: How do you respond to a guest’s compliments to your service?A: Thank you for your compliments. It’s our greatest pleasure to be of service.22. Q: How do you ask the guest where he or she would like to sit?A: Which table do you prefer, by the window or near the door?23. Q: Ask the guest what vegetable he’d like to have with his chicken.A: What vegetable would you like to go with your Roast Chicken?24. Q: What do you say in seeing off the guests?A: I’m glad you enjoyed. Thank you for coming! See you next time.25. Q: Tell the guest what exactly is the dish of “Spaghetti with Lamb”.A: “Spaghetti with Lamb” is actually lamb cooked with herbs and served with spaghetti.26. Q: As a hostess, what’s the first thing you need to find out when the guest arrives?A: I have to find out whether the guest has a reservation or not.27. Q: What will a bartender tell the guests about Margarita?A: A Margarita is a popular cocktail made by mixing one part of tequila and three parts of dry wine and lemon.28. Q: What would you say if the guest wants to know the business hours of yourrestaurant?A: We provide restaurant service from 6:30 a.m. to 10:00 p.m. every day.29. Q: What information do you give when introducing your restaurant to the guest?A: I would tell the guest about the style, the specialties, the popular dishes, the business hours of the restaurant.30. Q: What would you say when you are recommending something to the guest?A：May I recommend this one, madam? / May I suggest you try this one, sir? / Would you like to take a look at this, Miss?31. Q: After you have finished taking order for the guests, what would you say?A: Thank you. Please wait a minute. We’ll be back with your order soon.32. Q: If the guest wants to try some dishes that are typical local specialty of Suzhou, buthe has no idea what to order, what would you recommend to him?A: I will recommend the Squirrel-shaped Mandarin Fish, the Quick-boiled White Shrimp, and the Stir-fried Shredded Eel with Hot Oil.33.Q: What would you say to the guest when you are recommending your housespecialty？A: Would you like to try our house specialty? It’s very popular among our guests. 34. Q: How do you respond to a guest’s complaint about the dish being too salty?A: I will apologize and say: “Let me organize another dish for you”.35. Q: If the guest tells you that his wife is a vegetarian, what would you say?A: We do serve delicious vegetarian food in our restaurant. Actually the Tofu dishesare very popular among the guests.36. Q: If a guest wonders whether he could smoke at the bar, what will you probably say?A: I will say “Sorry,sir.Our bar is non-smoking.But we have smoking area outside the bar over there”。

酒店服务(餐饮服务)英语口语试题公开题库

2016 年江苏省职业学校技术大赛旅行类酒店服务（餐饮服务）项目英语口语试题公然题库中译英：1.我们已经为您预定一张今夜 6 点半的餐台。

（ We have reserved a table for you at 6：30 tonight.）2.请问您在我们餐厅有预定吗？ (Do you have a reservation with us?)3.早饭的供给时间是 7 点到 9 点。

（The breakfast is served from 7:00 to 9:00）.4. 对不起，这张桌子已经有客人预定了。

(Sorry, this table has been reserved.)5.角落的那个地点如何？（ How about a seat in the corner?）6.这张桌子能够吗 ?(Will this table be all right for you ?)7.包间已经准备好了，先生。

(The private room is ready now, sir.)8.您是要坐抽烟区仍是非抽烟区？(Would you like smoking area or non-smoking area?)9.包间的最低花费是 800.(For a private room, there is a minimum charge of 800 yuan.)10.请您在歇息室里稍等一下，一有桌子我们会安排您入坐。

(Could you wait for a moment in the lounge ？ We’ ll seatyou as soon as we havea table).11. 先生，您的桌子已经准备好了。

请随我来。

(Your table is ready now, sir. Please come with me.)12.这是菜单，服务员随后就到。

（Here is the menu. The waiter will be with you in a moment）.13 这是菜单和酒水单。

酒店服务技能比赛英语口试参考题库

酒店服务技能比赛英语口试参考题库题型一中译英（一）客房服务员1. 这是1010房间，我想加一个枕头。

(This is room 1010; I wouldlike to have one more pillow.)2. 您可以在房间直拨国际长途。

（You can make IDD call in yourroom.）3. 我们提供快洗服务，加收50%的额外费用。

（We have expressservice at a 50% extra charge.）4. 好像电话有问题。

（It looks something wrong with the telephone.）5. 我想要一个转换插头。

（I would like to have an adaptor/ I need anadaptor..）6. 这是8976房间，请送一个电熨斗。

（This is room 8976, can yousend me an iron please.）7. 我想要一个客房送餐服务。

（I would like to have a roomservice.）8. 客房里有小冰箱。

（There is a mini bar in your room.）9. 我的房间现在还没打扫过，已经12点了。

（My room hasn’t beenmade up yet. It’s already 12:00.）10. 请接受我代表酒店向您道歉。

(Please accept my apology onbehalf of the hotel.)11. 我房间的电视图象不清楚。

（The TV set in my room doesn’tgive clear picture）12. 在房间上网是免费的。

（It’s free of charge to use internet in theroom.）13. 房间有保险箱。

(There is a safe in your room.)14. 这个房间是海景房。

饭店服务技能大赛中职组英语口语参考题

第三届全国旅游院校服务技能（饭店服务）大赛英语口语参考题（中职组）一、中式铺床题型一中译英1.这是239房间，我想加一个枕头。

(This is Room 239; I’d like to have onemore pillow.)2.您可以在房间直拨国际长途。

（You can make IDD call in your room.）3.我们提供快洗服务，加收50%的额外费用。

（We have express service at a50% extra charge.）4.对不起，请问有没有要洗的衣服？（Excuse me. Do you have any laundry?）5.好像电话有问题。

（It seems that something is wrong with the telephone.）6.2135房间的浴缸坏了，请派人来修理一下好吗？（The bath tub in Room2135 is out of order/service, can you please send someone to repair/fix it?）7.我想要一个转换插头。

（I’d like to have an adaptor/ I need an adaptor..）8.这是8976房间，请送一个电熨斗。

（This is Room 8976, can you send me aniron, please.）9.我想要一个客房送餐服务。

（I’d like to have a room service.）10.客房里有小冰箱。

（There is a mini bar in your room.）11.我的房间现在还没打扫过，已经12点了。

（My room hasn’t been made upyet. It’s already 12:00.）12.请接受我代表酒店向您道歉。

(Please accept my apology on behalf of thehotel.)13.我房间的电视图象不清楚。

江苏省职业学校技能大赛酒店服务英语口试题库

2018年江苏省职业学校技能大赛酒店服务中餐宴会摆台项目英语口试题库情景应答及答题要点：1.Q:How do you check upon the guest’s name of the reservation?A:Good evening.Under whose name was our reservation made?2.Q:The guests need a table for4,and they would like to dine somewhere quiet.A:Very well.This way please.Here’s a window table for four overlooking the lake.It’s very nice and quiet here.3.Q:Can you explain the terms of breakfast both for adults and children in the hotel? A:Sure,we offer breakfast at the rate of128RMB for each adult,and it’s free of charge for children under6.4.Q:Tell the guest how the restaurant will hold the table for the delayed guests.A:Usually,we hold the reserved table for forty minutes for our guests.So,please be sure to arrive before6:40this evening.5.Q:Inform the guest that the restaurant is fully booked this evening,and suggest thathe book a table the same time tomorrow evening.A:I’m sorry.We are fully booked this evening.How about tomorrow?We still have some nice tables available for tomorrow evening.6.Q:Ask the guests their preference for the egg dishes.A:How would you like the eggs done,Scrambled Eggs,Fried Eggs or Omelets?7.Q:Ask the guests if they’d like to wait a while in the lounge until the table isavailable.A:Would you like to have a seat and rest in the lounge for a moment？We’ll seat you as soon as the table is ready.8.Q:Ask the guests their preference for food,Chinese,Western,Japanese or Korean.A:Which style of cuisine would you prefer?We serve Chinese,Western,Japanese and Korean food here.9.Q:What do you say while you’re presenting the menu to the guests?A:Here is the menu.The waiter will be with you in a moment to take your order.10.Q:What are the four major Chinese cuisines you’d introduce to the guests?A:In China,there are a variety of famous cuisines.The four major ones are Sichuan Cuisine,Guangdong Cuisine,Shandong Cuisine and Jiangsu-Zhejiang Cuisine.11.Q:How do you ask the guest to check his bill?A:Here’s your bill.Please check it.The fruit combination is on the house.12.Q:How do you recommend the specialty of the restaurant?A:Would you like to try our specialty?It is our chef’s recommendation,very delicious in deed.13.Q:Visit the table to check if your service is rm the guest the lastcourse will be dessert?A:Is everything to your satisfaction?All the dishes have been served as the menu goes,except for the dessert to follow.14.Q:Ask the guest his choice of the main course.A:What would you like for your main course?15.Q:Ask the guest how he would like his steak prepared.A:How would you like your steak done?Rare,Medium or Well-done?16.Q:What is the duty of a Food and Beverage Manager?A:A Food and Beverage Manager is in charge and directs the work of the Department.17.Q:Tell the guest the restaurant offers preferential price to regular guests.A:We offer a preferential price of20%discount to the regular guests.18.Q:Ask the guest the way he would like to decorate the banquet hall.A:How would you like us to set up the banquet hall?Do you need some specific decoration for the banquet?19.Q:Tell the guests how to appreciate the art of Chinese cooking.A:The charm of Chinese cooking lies in the delicacy of the dishes in terms of the color,the flavor and the taste.20.Q:When the guest tells you they need more time to think before ordering,how doyou respond?A:Very well,please take your time.I will be back with you in a moment.21.Q:Tell the guests the general sequence of a Chinese dinner.A:Chinese dinner usually starts with cold dishes and ends with a soup.22.Q:What do you say if the guest orders a dish which is not available in yourrestaurant?A:I’m afraid we do not serve this dish in our restaurant.May I recommend the specialty of today?23.Q:How do you ask about the guest’s preference for salad?A:What kind of salad would you prefer?We have Ham Salad,Prawn Salad,andFresh Vegetable Salad.24.Q:How do you respond to a guest’s compliments to your service?A:Thank you for your compliments.It’s our greatest pleasure to be of service.25.Q:Explain the service charge to the guest’s bill.A:As you may have noticed,a10%service charge has been added to the total.26.Q:What do you say after a guest has brought a problem to your attention?A:Thank you for bringing this matter to our attention.It helps to improve our service.27.Q:Tell the guest where to pay his bill.A:You may pay the bill at the cashier’s desk.This way please.28.Q:Ask the guest what vegetable he’d like to have with his chicken.A:What vegetable would you like to go with your Roast Chicken?29.Q:Tell the guest what exactly is the dish of“Spaghetti with Lamb”.A:“Spaghetti with Lamb”is actually lamb cooked with herbs and served with spaghetti.30.Q:If the guest wants to make a reservation with your restaurant,what information doyou need to know?A:I have to confirm such information regarding the name of the guest,his telephone number,the time for the reservation,the number of guests to be expected.31.Q:If a guest wants to try Sichuan cuisine,how do you help them order?A:If you like,you could try Chongqing-style hotpot.It is a wonderful combination of meat,potato,cabbage,lotus root,tofu,and mushroom in a spicy broth.It is one of the most popular items on our menu.32.Q:What will a bartender tell the guests about Margarita?A:A Margarita is a popular cocktail made by mixing one part of tequila and three parts of dry wine and lemon.33.Q:What would you say if the guest wants to know the business hours of yourrestaurant?A：We provide restaurant service from6:30a.m.to10:00p.m.every day.34.Q:How to ensure the guests’needs are met when seating them?A:I will ask:‘Do you have any preference as to where you sit?’35.Q:What information do you give when introducing your restaurant to the guest?A:I would tell the guest about the style,the specialties,the popular dishes,the business hours of the restaurant.36.Q:If some guests complain that there is a guest smoking in the non-smokingrestaurant,what should you do?A:I will apologize to the upset guests and remind the other guest that smoking is not allowed in the restaurant.If he wants to smoke,he’d better go to the smoking area of the hotel.37.Q:What would you say when you want to recommend something to the guest?A:May I recommend this one,madam?/May I suggest you try this one,sir?/Would you like to take a look at this,Miss?38.Q:What do you need to do after the guest has finished ordering？A:I need to confirm everything by repeating all the dishes he has ordered and all relevant preferences he has mentioned before I leave.39.Q:After you have finished taking order for the guests,what would you say?A:Thank you.Please wait a minute.We’ll be back with your order soon.40.Q:What do you say to check upon the guests’needs when all the dishes have beenserved?A:Do you enjoy the meal?Is there anything else I can do for you?41.Q:If the guest complains that the pancakes are stone cold and as hard as rock.Whatwould you say?A:I’m sorry.That should never have happened.Please allow us to have the chef prepare a new one for you immediately.42.Q:What would you say to the guest when you are recommending your housespecialty？A:Would you like to try our house specialty?It’s very popular among our guests.43.Q:How do you respond to a guest’s complaint about the dish being too salty?A:I will apologize and say:“Let me organize another dish for you”.44.Q:If the guest tells you that his wife is a vegetarian,what would you say?A:We do serve delicious vegetarian food in our restaurant.Actually the Tofu dishes are very popular among the guests.45.Q:If the guests tell you that they are full,but there is still one more dish which hasn’tbeen sent to the table,what would you do?A:I will check with the chef to see whether the dish is cooked or not.If it’s cooked,I will ask the guests if they would like to have it packed and take away with them;if it has not been cooked yet I will help them to cancel the dish.46.Q:What are the different areas offering a variety of meals and services all within ahotel?A:There’re a number of different areas offering meals and services within a hotel---the restaurant,grill room,different bars,cafeteria and coffee shop,as well as room service,lounge service and banqueting.47.Q:If a guest wonders whether he could smoke at the bar,what will you probably say?A:I will say“I’m sorry.But smoking is not allowed anywhere inside the bar.”48.Q：What would you ask when the guest orders whisky?A:I will ask“Do you want it straight up or on the rocks?”49.Q:What is the duty of an Executive Chef?A:An Executive Chef decides on the items on the menus,and coordinates the preparation of the food and beverage.50.Q:What will you do when the guest tells you that there’s a miscalculation in the bill?A:I will check with the guest carefully.If there is a mistake,I will apologize and then bring the bill back to the cashier’s desk to correct it.51.Q:What do you need to do if the guest would like to charge his bill to his room?A:I need to identify the guest by asking him to show his room card,and then I will take down his name,room number,and finally help him to sign the bill.52.Q:What would you ask if the guest wants to settle his bill?A:How would you like to pay?In cash,by credit card,or room charge?53.Q:What will you say to the guests when they’ve enjoyed dinner and are leaving therestaurant?A:Thank you for coming.We look forward to seeing you again.54.Q:How do you ask the guests who is paying for the dinner?A:Do you want separated bills or just one single bill?/May I know who is paying, please?55.Q:What do you ask to see if the guest would like to have an aperitif before ordering?A:Would you like an aperitif before you order?/Do you care for a drink before you order?56.Q:If the guest complains that the soup is cold,what should you do?A:I will apologize to the guest and promise to return the soup to the chef immediately and get a fresh hot bowl of soup for the guest.57.Q:What question would you ask further when the guest orders coffee?A:Would you like your coffee black or white?/Would you like your coffee with cream or milk?58.Q:Give the guest an orientation of the buffet breakfast in the hotel.A:We serve a good selection of breakfast items at the buffet.Fresh fruit,cereals, pastries,cold meat,egg dishes and all the local dishes are conveniently laid out for our guests.Please help yourself.59.Q:What are the five main kinds of restaurant services?A:There are mainly5kinds of restaurant services.They are gueridon service,silver service,plate service,buffet service and takeaway service.60.Q:Tell the guests about the choices they have for main course.A:What would you like to have for main course?We have Sirloin Steak,Roast Lamb, Grilled Prawns and Scallops with Ginger Sauce.客房中式铺床项目英语口试题库情景应答及答题要点：1.Q：You come to make up room for a guest,but he tells you that he prefers it laterbecause he is busy doing some paper work,what will you say?A：I will say:That’s all right.I will come back later.What time would it be convenient for you,sir?2.Q：You are making up rooms when a guest comes and asks you to reschedule andclean up his room now,since he is having a visitor in an hour.What will you say?A：I will say:We usually do the check-out rooms first,but we can make up rooms earlier on request.3.Q：What will you do if the guest says that she wants to use her hairdryer,but it’s110volts?A：I will tell the guest that the electrical voltage in China is220volts.And I will send her a transformer or a hairdryer for220volts.4.Q：If the guest says that he will leave and come back2days later,and he is not able totake the laundry the next day.What will you say?A：I will tell him:they provide“hold-for-return”service in the Laundry Department, where he can have his laundry kept until he returns.5.Q：You are going to do turn-down service for the guest,but he is working,what will youdo?A：I will ask the guest if he’d like me to do the turn-down service now.If not,I will ask him when it will be convenient for him.6.Q：What will you say if the guest tells you the temperature in the room is not agreeable?A：Don’t worry.I will adjust the air-conditioning for you.7.Q：If the guest complains that there is hair all over in the bathroom,what will you do?A：I will apologize first,and then I will tell the guest we’ll have a room attendant takecare of this immediately,as hygiene and tidiness is our top priority.8.Q：Try to introduce the different types and styles of rooms in the hotel to Mr.Bellowswho is making a reservation over the phone.A：What kind of room would you like,Mr.Bellows?We have single rooms,double rooms,suites and deluxe suites in Japanese,British，Roman,French and presidential styles.9.Q：A guest tells you that he is attending an important conference,and wants to have hissuit dry-cleaned as soon as possible.What will you do to help?A:I will suggest that he take the express laundry service.There will be an extra charge of50%for the express,but the laundry will be sent back to him in four hours.10.Q：What will you do if the guest wants to surf the internet in the hotel？A：I will tell the guest that the hotel offers free internet service in the room.Besides, guest is always welcome to the Business Centre or the Internet Caféof the hotel. 11.Q：What’s the information you give when you’re introducing a guestroom to theguest？A：I will introduce the equipment,the services provided,special facilities and the view the guest may get from the room.12.Q:You show the guest to his room,and he asks where he can get the slippers.Whatwill you say?A:“Let me get the slippers for you,they are here in the wardrobe.”13.Q：A guest wonders if the outdoor swimming pool of the hotel is a right place to cooloff and relax.A:Our outdoor roof-top swimming pool features a150-metre long pool.It presents an excellent oasis for the guests to cool off and relax after a busy day.14.Q:If the guest asks you to look after the baby for her,what will you say?A:I’m sorry,madam.I can’t do that.It’s against our hotel’s regulation.But we have a very good baby-sitting service.The sitters are well-educated and reliable.15.Q：What do you need to check when you collect the guest’s laundry?A：I will check how many pieces of laundry there are and see if the guest has filled out the laundry list.16.Q：What will the attendant say to help if a guest asks to have a stain on his clothesremoved?A：Sure.We will try our best to remove the stain but we cannot guarantee the result.17.Q：What will you say when the guest has finished checking-in at the Front Desk?A：Here is your room key and the bellboy will show you up to your room.Hope you’llenjoy your stay in our hotel.18.Q：As a Front Office clerk,how do you deal with a miscalculated bill?A：I will apologize for the miscalculation to the guest first,and then check it with the department concerned.19.Q:What will you say if the guest complains the beef steak sent by Room Service israre,while he asked for well-done?A:I’m terribly sorry.I will inform the Food and Beverage Department;they’ll see to the matter and have another steak prepared to your appetite.20．Q：What will you say if there is no room available for the guest who is calling to makea reservation?A：I’m sorry,but we are fully booked.Shall I put you on the waiting list?We will contact you if there is a cancellation.21.Q:If the guest says some of the lights in the room are flashing,what will you do?A:I’m sorry.I will inform the Maintenance Department to deal with it right away,and they will make sure to change some new lights for you as soon as possible.22.Q：What do you say to the outside phone caller when you’ve got no response afterputting him through to one of the guest’s room?A：I’m afraid he is not in the room at the moment.Would you call back later?23.Q:What will you say if the guest calls to borrow a patch board?A:May I have your room number?I will send an attendant up with a patch board to you right away.24.Q：Tell the guest how to use the“Make up Room”sign.A：If you want the housemaid to make up your room earlier,just hang the“Make up Room”sign outside on the door.25.Q：Tell the guest how to ask for Room Service by telephone.A：You can dial515to ask for Room Service.Room Service is available round the clock.26.Q：Explain to the guest the use of the Hotel Service Directory.A：By referring to the Hotel Service Directory on the writing desk,you’ll find detailed information about all the services we provide in the hotel.27.Q：Inform the guests about the free shoe shining service of the hotel.A：The hotel provides free shoe shining service for the guests.Just put them into the shoe basket if you want to have them polished.28.Q：The guest would prefer the turndown service for him after9:00pm when you’ll beoff duty.How do you respond?A：Don’t worry,sir.I will make sure to let the night staff know,and he’ll do the turndown service for you after9:00pm.29.Q：A guest calls to complain that there are not enough hangers in his room,how do yourespond?A：Don’t worry,sir,I will have some more hangers sent to your room right away.MayI know your room number?30.Q：Explain to the guest how to use the door knob menu to order and have his breakfastin the room.A：You may use the door knob menu to order Room Service.Just tick the items you’d like for breakfast,write down the time,and hang the door knob menu outside the door before you go to bed tonight31.Q：The guest complains that the water tap is leaking,and the noise of it is driving himcrazy.How do you respond?A：I will tell the guest that I will report it to the Maintenance Department and have the tap fixed as soon as possible.32.Q：Phone the guest and tell him that you’ve found the cell phone he lost the other day.A：This is Lost and Found.We have found your cell phone.33.Q：Apologize to the guest for the delay of his baggage delivery.A：I’m sorry for the delay.But the bellman is delivering your baggage up to your room now.34.Q：What do you say when you want the guest to follow you to his room?.A：Room1502is nice and comfortable.Let me show you to your room,sir.This way please.35.Q：How do you check with the guest when sending up his luggage?.A：Here we are,Room1208.You’ve got three pieces of luggage in all.Is that right,sir?36.Q：The guest wants to know if he can make a direct dial international call from hisroom.A：Yes,sir.You can make a direct-dial international call from your room.Please dial9 first,and then the country code,the area code and finally the telephone number. 37.Q：Tell the guest where to leave his laundry..A：Just leave your laundry in the laundry bag behind the bathroom door.The attendant will come and collect the laundry.38.Q：You’re sending back the laundry to Mr.Dave.Tell him a button on his shirt ismissing,and you’ve sewed on a new one for him..A：Mr.Dave,here’s your laundry.By the way,one button was missing from your shirt, and we’ve sewed on a new one.39.Q：One guest looks worried,show your concern and offer your help..A：Good afternoon,you look worried.What has happened?How can I help you?/CanI be of assistance?40.Q：Apologize for the inconvenience caused to the guest,and assure him it will nothappen again..A：I’m sorry for the inconvenience,sir.I assure you this won’t happen again.41.Q：The guest tells you that he’s just had a shower,and the bathroom is quite a mess.A：Don’t worry sir.I will tidy up your bathroom right away.42.Q：How do you respond if the guest asks you whether baby-sitting service is availablein the hotel?A：Yes,we do have Baby-Sitting Service in the hotel.You can dial888for Baby-Sitting Service.The sitters are competent and experienced.43.Q：How do you bid farewell to a checking-out guest?A：Thank you for coming.Hope you enjoyed your stay with us.Good bye.44.Q：Inform the guests that the hotel provides a hand torch for the guest.A：There’s a hand torch in the drawer of the bedside table for your convenience.45.Q：What are the items of information a receptionist should ask the guests to enter whenfilling out the registration form?A：The receptionist should make sure that such information items as the guest’s full name,address,nationality,forwarding address,visiting purpose and signature areall entered correctly and legibly.46.Q：How do you ask for guests’personal information politely?A：Excuse me.May I have your name,address and your telephone number?47.Q：How to ask about the Room Rate for a double room?A：What is the price for a double room?/How much is a double room per night? 48.Q：How do you ask the guest to fill out the registration form while you’re busy withthe key card?A：Would you please fill out this registration form while I prepare your key card? 49.Q：You’ve helped the guest check in at the Front Desk.And now tell him to follow thebell boy to his room.A：If you are ready,the bell boy will show you up to your room.50.Q：A guest is making a reservation and he wonders if there is a special rate for groupreservation.A：Yes,there is.We offer a10per cent discount for a group reservation.51.Q：How to request for an extension of stay in the hotel?A：I wonder if it is possible for me to extend my stay at the hotel.52.Q：How do you inform the guest of the arrival of his visitor?A：A certain Mr.Zhang wants to see you,sir.He is now waiting in the lobby.53.Q:Give an example of making a general comparison of three Hotels.A:The Palace,the Plaza and the Regent are distinguished international hotels.The Regent is the largest but the Palace is the most modern./The Plaza is not as luxurious as the Palace,but it is just as comfortable as the Regent.54.Q:How do you ask the speaker to slow down?A:Excuse me,but would you please slow down a little?/Excuse me,madam,but would you mind slowing down a bit?55.Q:How are advance reservations made?A:Advance reservations are made in different ways.Some people send reservation letters to the hotel.Some go directly to the hotel and make reservations in person.Others call the hotel and make reservations over the telephone.Still others telegraph hotels for rooms.Nowadays,more and more people make reservations by Internet Service.56.Q:Give two examples of recommending an executive suite to the guests.A:May I suggest that you try the executive suite?/You might want to try the executive suite of our hotel./Why don’t you try the executive suite?/You could try the executive suite if you like.57.Q:Give two examples of quoting a price for a single room to the guests.A:A single room would run you between$80and$95at this time of year,madam./A single room can cost you between$80and$95,madam./Room rate ranges from $80to$95for a single room,madam./It is between$80and$95per night for a single room,madam.58.Q:How do you talk about distance when showing guests the way?A:It takes about20minutes to get there by taxi/bus/on foot./It is20minutes’taxi ride/ bus ride/walk from here.59.Q:How do you check if the visitor of a guest,named Williams,has an appointment?A:Did Mr.Williams know that you were coming?/Is Mr.Williams expecting you?/ Do you have an appointment with Mr.Williams?60.Q:How do you offer to take a message for a guest?A:Would you like to leave a word/message?/Anything you’d like me to tell/pass along to the guest?。

2023年酒店服务赛项英语题库翻译

中职酒店服务赛项专业英语问答赛卷一、餐饮服务部分情景应答及答题要点1. Q: Ask the guests if they have a reservation with your restaurant.问：询问客人是否预订了您的餐厅。

A: Good evening. Do you have a reservation?答：晚上好。

你有预约吗？2. Q: How do you check upon the guest’s name of the reservation?问：如何查看预订的客人姓名？A: Good evening. Under whose name was your reservation made?答：晚上好。

您是以谁的名义预订的？3. Q: The guests need a table for 4, and they would like to dine somewhere quiet.问：客人需要一张4人桌，他们想在安静的地方用餐。

A: Very well. This way please. Here’s a window table for four overlooking the lake. It’s very nice and quiet here.答：很好。

这边请。

这是一张靠窗的四人桌，可以俯瞰湖景。

这里非常安静。

4. Q: Can you explain the terms of breakfast both for adults and children in the hotel?问: 能否解释一下酒店成人和儿童早餐的规定吗？A: Sure, we offer breakfast at the rate of 128 RMB for each adult, and it’s free of charge for children under 6.答: 可以，我们提供每位成人128 元的早餐，6 岁以下儿童免费。

酒店中餐宴会服务知识题库(英语题)

酒店中餐宴会服务知识题库(英语题)源自物业管理资料酒店中餐宴会服务知识题库（英语题）一、汉译英：1、请等一等，我马上给您安排。

2、我们为您的旅游团预定了三个桌子，从16号到18号桌。

3、请给我们找两个人的餐桌。

4、对不起，已经没有空桌了，如果您不介意的话，我可以安排您与那两位女士同坐一桌。

5、您是否介意别人和您同坐一桌？6、请告诉我您的房号，有了空桌马上给您打电话。

7、你能给我介绍一下这里的风味吗？8、可以，不过我只能为您做一个简单的介绍。

9、每个人准备花多少钱？10、这里的冰水饮用是安全的，夫人，您要订什么呢？11、您要热的还是现成的粥呢？12、如果是我的话，我就要小牛肉，因为小牛肉是我们这里的特菜。

13、小牛肉您喜欢配点什么？14、您喜欢吃水果吗？15、请问您要喝点什么酒？16、茅台酒誉满世界，是在贵州生产的，您可能感兴趣的17、真对不起，这个品种刚卖完。

18、一个冷菜一个汤，五个热菜和两种点心。

19、现在上菜好吗？20、请尝尝今天的特菜好吗？21、我可以撤掉这个盘子吗？22、这是软炸大虾，是您的吗？23、请原谅，我把您的菜搞错了！24、我跟厨师联系一下，会使您满意。

25、给您再添点饭好吗？26、现在可以为您结账吗？27、请您写上您的名字和房间号码。

28、对不起，我们这里不可以签单，请付现款吧。

29、您吃得满意吗？30、有什么需要改进吗？二、英译汉：1、你好，我可以订一个明天晚上用的餐桌吗？2、我喜欢吃虾，您呢？3、如果我是您，我就要冷牛肉，您总是喜欢吃肉，并有好长时间没吃了4、一份炸鱼，鸡和小牛肉这两样我不知哪样好，你的意见如何？5、要甜面包、咖啡，请再给我来一杯水，顺便问一下，冰水是消毒的吗？6、我早晨不饿，但渴得很，我要一大杯橙汁，是新鲜的、冻的，还是罐头的？7、要牛奶的，我想现在就要，我旅行期间早茶都没喝上。

8、我今晨不舒服，我不想要太多的早餐，只吃点粥类，你们有哪几种呢？9、我要50元钱的，我们自己带酒来，还有，一共有多少道菜呢？10、恐怕搞错了吧，我订的是花卷。

2017 技能大赛高职正式赛卷西餐宴会服务口语试题

2017年全国职业院校技能大赛西餐宴会服务赛项英语口语试题公开题库情境问答：1. Q: If the guest wants to reserve a table, what information do you have to know? A: I have to know the expected time of arrival, the number of guests, the name of the guest, his telephone number, and all the special requests.2. Q: What would you say to the guest who walks into your restaurant for dinner? A: Welcome to our restaurant. May I have your reservation, please?3. Q: What will you say if the guest wants a table that has been reserved?A: I’m sorry, sir. That table is reserved. However, these tables are available.4. Q: Before taking orders from the guest, what should you usually offer first?A: I should offer the menu and the wine list.5. Q: What will you say when you want to take an order from the guest?A: Please, may I take your order?6. Q: What will you say to the guest when all the dishes have been served?A: That is all for your order. Please enjoy your meal.7. Q: What will you say when the guest has been waiting for a long time?A: I’m sorry to have kept you waiting.8. Q: What will you say to the guest when he is leaving the restaurant?A: Thank you for coming. We look forward to serving you again.9. Q: How do you check the guest’s name of the reservation on arrival?A: May I know the name in which the reservation was made, please?10. Q: What do you say while you’re presenting the menu to the guests?A: Here is the menu. I will be with you in a moment to take your order.11. Q: How do you ask the guest to check his bill?A: Here’s your bill. Please check it.12. Q: How do you recommend the specialty of the restaurant?A: Would you like to try our specialty? It is our chef’s recommendation and very delicious indeed.13. Q: How do you ask the guest his choice of the main course?A: What would you like for your main course, please?14. Q: How do you a sk the guest’s choice of wine?A: Would you like a bottle of red wine to go with your Sirloin Steak?15. Q: What do you say when serving the guests their dessert?A: Here is your dessert. Please enjoy.16. Q: What do you say to ask the guest how he would like his steak cooked.A: How would you like your steak done? Rare, medium or well-done?17. Q: What will you say if a guest wants to reserve a private room for Friday evening but all the private rooms have been reserved for that time?A: I’m sorry, but there is no private room available for Friday evening. Would you mind changing it to a window table?18. Q: When the guest tells you they need more time to think before ordering, how do you respond?A: Please take your time. I will be back with you in a moment.19. Q: What will you say when you are taking an order for salad?A: What kind of salad would you prefer? We have Ham Salad, Prawn Salad and Fresh Vegetable Salad.20. Q: How do you respond to a guest’s compliments to your service?A: Thank you for your compliments. It’s our pleasure to be of service.21. Q: What will you say to explain the service charge to the guest?A: As you may have noticed, a 10% service charge has been added to the total bill.22. Q: What kind of wine will you recommend to the guest who has ordered Green Lip Mussel?A: I will recommend white wine to go with Green Lip Mussel and other kinds of seafood.23. Q：What information do you give when introducing your restaurant to the guest?A：I will introduce the style, the specialties, the popular dishes and the business hours of the restaurant.24.Q：If some guests complain that there is a guest smoking in the non-smoking restaurant, what should you do?A：I will apologize to the upset guests and remind the other guest that smoking is not allowed in the restaurant. If he wants to smoke, he should go to the smoking area of the hotel.25. Q：What will you say when you are recommending something to the guest?A：May I suggest our chef’s specialty? Many guests speak highly of it.26. Q：What do you need to do after the guest has finished ordering？A：I need to reconfirm everything by repeating all the dishes he has ordered and all the special requests he has mentioned.27. Q：After you have finished taking the order from the guests, what will you say?A：Thank you. We’ll be back with your order soon.28. Q: What do you say to check if the guests are enjoying their dinner?A：Are you enjoying your dinner? Is there anything else I can do for you?29. Q: What will you say to the guests if they ask you a question you don’t know?A: I will apologize and ask my manager for assistance.30. Q: If the guests tell you that they are full and want to leave, but there is still one more dish which hasn’t been served to the table, what will you do?A: I will check with the chef to see whether the dish has been cooked or not. If it has been cooked, I will ask the guests if they would like to have it packed and taken away with them; if it has not been cooked yet, I will cancel the dish.31. Q: What will you do when the guest tells you that there’s a miscalculation in the bill?A: I will check the bill carefully. If there is a mistake, I will apologize and then bring the bill back to the cashier’s desk to correct it.32. Q: What do you need to do if the guest would like to charge his bill to his room?A: I need to identify the guest by asking him to show his room card. Then I will take down his name, room number and finally make sure he signs the bill.33. Q: What will you say to ask the guest the way of payment?A: How would you like to pay? In cash, by credit card or room charge?34. Q: What will you say to confirm the number of people who are dining?A：How many people are there in your party?35. Q: How do you ask the guests who is paying for the dinner?A: May I know who is paying, please?36. Q: What will you say to the guest if he or she wants a pre-dinner drink?A: Would you like an aperitif before you order?37. Q: If the guest complains that the soup is cold, what should you do?A: I will apologize to the guest and get another bowl of hot soup immediately. 38. Q: What question will you ask further when the guest orders coffee?A: Would you like your coffee with milk or without?39. Q: What are the five main kinds of restaurant services?A: They are gueridon service, silver service, plate service, buffet service and takeaway service.40. Q: Tell the guests about the choices they have for main course.A: What would you like to have for main course? We have Sirloin Steak, Roast Lamb, Grilled Prawns and Scallops with Ginger Sauce.。

2019山西省职业院校技能大赛(中职组)酒店服务赛项英文口试题库

2019山西省职业院校技能大赛（中职组）酒店服务赛项英语口试题库一、中餐宴会摆台与服务部分情景应答及答题要点：1. Q: Ask the guests if they have a reservation with your restaurant.A: Good evening. Do you have a reservation?2. Q: How do you check upon the guest’s name of the reservation?A: Good evening. Under whose name was your reservation made?3. Q: The guests need a table for 4, and they would like to dine somewhere quiet.A: Very well. This way please. Here’s a window table for four overlooking the lake. It’s very ni ce and quiet here.4. Q: Can you explain the terms of breakfast both for adults and children in the hotel?A: Sure, we offer breakfast at the rate of 128 RMB for each adult, and it’s free of charge for children under 6.5. Q: If you want to confirm the reservation of the dinner, what will you say?A: I will say “Good evening, sir. I’d like to confirm your reservation. May I have your name, please?”6. Q: Inform the guest that the restaurant is fully booked this evening, and suggest him tobook a table for tomorrow evening.A: I’m sorry. We are fully booked this evening. How about tomorrow? We still have some nice tables available for tomorrow evening.7. Q: What would you do when the guest complains that the restaurant is too noisy?A: I will apologize and say “let me see if we can find a table on the other side of the restaurant, it is a bit quiet there.”8. Q: Ask the guests’ preference for food, Chinese, Western, Japanese or Korean.A: Which style of cuisine would you prefer? We serve Chinese, Western, Japanese and Korean food here.9. Q: How do you offer to take order for the guests in the evening?A: Good evening. May I take your order now? / Are you ready to order now?10. Q: How do you ask the guest to check his bill?A: Here’s your bill. Ple ase check it. The fruit combination is on the house.11. Q: Visit the table to check if your service is satisfactory. Inform the guest the lastcourse will be dessert.A: Is everything to your satisfaction? All the dishes have been served as the menu goes, except for the dessert to follow.12. Q: Ask the guest his preference for juice.A: What kind of fruit juice would you prefer? We have grape juice, kiwifruit juice and orange juice.13. Q: Ask the guest’s choice of wine.A: Would you like a bottle of red wine to go with your Sirloin Steak?14. Q: What will you say when serving the guests their dessert?A: Here is your dessert. Please enjoy.15. Q: Ask the guest how he would like his steak prepared.A: How would you like your steak done? Rare, Medium or Well-done?16. Q: What is the duty of a Food and Beverage Manager?A: A Food and Beverage Manager is in charge and directs the work ofthe Department.17. Q: Tell the guests the general sequence of a Chinese dinner.A: Chinese dinner usually starts with cold dishes and ends with a soup.18. Q: What do you recommend if the guest orders a fresh white water fish?A: May I suggest steaming the fish to retain its freshness?19. Q: How do you ask about the guest’s preference for buffet or a la car te service?A: How would you like your dinner served? A buffet or an a la carte service?20. Q: How do you ask about the guest’s preference for salad?A: What kind of salad would you prefer? We have Ham Salad, Prawn Salad, and Fresh Vegetable Salad.21. Q: How do you respond to a guest’s compliments to your service?A: Thank you for your compliments. It’s our greatest pleasure to be of service.22. Q: How do you ask the guest where he or she would like to sit?A: Which table do you prefer, by the window or near the door?23. Q: Ask the guest what vegetable he’d like to have with his chicken.A: What vegetable would you like to go with your Roast Chicken?24. Q: What do you say in seeing off the guests?A: I’m glad you enjoyed. Thank yo u for coming! See you next time.25. Q: Tell the guest what exactly is the dish of “Spaghetti with Lamb”.A: “Spaghetti with Lamb” is actually lamb cooked with herbs and served with spaghetti.26. Q: As a hostess, what’s the first thing you need to find out when the guest arrives?A: I have to find out whether the guest has a reservation or not.27. Q: What will a bartender tell the guests about Margarita?A: A Margarita is a popular cocktail made by mixing one part of tequila and three parts of dry wine and lemon.28. Q: What would you say if the guest wants to know the business hours of yourrestaurant?A: We provide restaurant service from 6:30 a.m. to 10:00 p.m. every day.29. Q: What information do you give when introducing your restaurant to the guest?A: I would tell the guest about the style, the specialties, the popular dishes, the business hours of the restaurant.30. Q: What would you say when you are recommending something to the guest?A：May I recommend this one, madam? / May I suggest you try this one, sir? / Would you like to take a look at this, Miss?31. Q: After you have finished taking order for the guests, what would you say?A: Thank you. Please wait a minute. We’ll be back with your order soon.32. Q: If the guest wants to try some dishes that are typical local specialty of Suzhou, buthe has no idea what to order, what would you recommend to him?A: I will recommend the Squirrel-shaped Mandarin Fish, the Quick-boiled White Shrimp, and the Stir-fried Shredded Eel with Hot Oil.33.Q: What would you say to the guest when you are recommending your housespecialty？A: Would you like to try our house specialty? It’s very popular among our guests. 34. Q: How do you respond to a gues t’s complaint about the dish being too salty?A: I will apologize and say: “Let me organize another dish for you”.35. Q: If the guest tells you that his wife is a vegetarian, what would you say?A: We do serve delicious vegetarian food in our restaurant. Actually the Tofu dishes are very popular among the guests.36. Q: If a guest wonders whether he could smoke at the bar, what will you probably say?A: I will say “Sorry,sir.Our bar is non-smoking.But we have smoking area outside the bar over there”。

饭店英语考试题库及答案

饭店英语考试题库及答案1. 以下哪个词组是正确的，用来询问客人是否需要帮助？A. Do you need any help?B. Do you need some help?C. Do you need any assistance?D. Do you need some assistance?答案：A. Do you need any help?2. 如果客人想要点餐，服务员应该如何询问？A. What would you like to order?B. What do you want to eat?C. Can I take your order?D. Are you ready to order?答案：C. Can I take your order?3. 当客人询问饭店是否提供无线网络时，服务员应该如何回答？A. Yes, we do have Wi-Fi.B. No, we don't have Wi-Fi.C. Yes, we have Wi-Fi available.D. No, we don't have internet.答案：C. Yes, we have Wi-Fi available.4. 如果客人想要知道饭店的退房时间，服务员应该如何回答？A. The check-out time is 12:00 noon.B. You must leave by 12:00 noon.C. The check-out time is 12:00 p.m.D. You have to check out before 12:00 noon.答案：A. The check-out time is 12:00 noon.5. 客人想要预订房间，服务员应该询问什么信息？A. How many rooms do you need?B. How many people are you booking for?C. When would you like to check in?D. All of the above.答案：D. All of the above.6. 客人询问房间内是否有吹风机，服务员应该如何回答？A. Yes, we have a hairdryer in the room.B. No, there is no hairdryer in the room.C. Yes, we provide a hairdryer.D. No, you have to bring your own hairdryer.答案：C. Yes, we provide a hairdryer.7. 如果客人想要取消预订，服务员应该如何表达？A. I'm sorry, but we can't cancel your reservation.B. I'm afraid we can't cancel your reservation.C. I'm sorry, but we can cancel your reservation.D. I'm afraid we can cancel your reservation.答案：B. I'm afraid we can't cancel your reservation.8. 客人询问饭店是否有健身房，服务员应该如何回答？A. Yes, we have a fitness center.B. No, we don't have a gym.C. Yes, we have a gym available.D. No, we don't have any fitness facilities.答案：A. Yes, we have a fitness center.9. 客人想要了解饭店的早餐时间，服务员应该如何回答？A. Breakfast is served from 7:00 a.m. to 10:00 a.m.B. You can have breakfast from 7:00 to 10:00.C. Breakfast is available from 7:00 to 10:00.D. All of the above.答案：D. All of the above.10. 如果客人想要结账，服务员应该如何表达？A. Would you like to pay the bill?B. Can I bring you the check?C. Do you want to settle your bill?D. All of the above.答案：D. All of the above.。

高等学校组餐饮服务英语题库

“神州视景杯”第七届全国旅游院校服务技能（饭店服务）大赛英语水平测试题库餐饮服务——高等院校组一、中译英1.先生，早上好。

欢迎光临我们饭店。

答案：Good morning, Sir. Welcome to our hotel.2.女士，下午好。

很高兴您来我们饭店。

答案：Good afternoon, Madam. Very glad to have you here.3.很高兴又见到您，史密斯先生。

答案：It’s nice to see you again, Mr. Smith.4.请这边走。

答案：This way, please.5.我带您去您的餐桌，好吗？答案：Shall I show you to your table？6.您觉得这个会议室怎么样？答案：How do you like this conference room？7.请您在这里签字。

答案：Could you sign your name here, please?8.对不起，我不明白这项收费。

答案：I’m sorry, but I don’t understand this item.9.我为犯了这样一个粗心的错误向您道歉。

答案：I’m sorry for making such a careless mistake.10.请看一下账单是否都对。

答案：Please have a look at it to see if everything is correct.11.您怎么结账？用现金，信用卡还是旅游支票？答案：How will you be paying , in cash, by credit card or with a traveler’s check?12.很抱歉给您带来不便。

答案：Sorry for the trouble.13.我尽力去办。

答案：I’ll try my best.14.我什么时候把您的早餐送到房间？答案：When should I send the breakfast to your room?15.我可以给他电话留言吗？答案：May I leave a message on the phone？16.女士，您需要我给您打开窗户吗？答案：May I open the window for you, Ma’am?17.抱歉，没有人接电话。

【酒店】酒店客房英语口试参考题库

【关键字】酒店酒店服务技能比赛英语口试参考题库（一）客房服务员（中式客房铺床）题型一：中译英部分1.您可以在房间直拨国际长途。

You can make IDD call in your room.2.我们提供快洗服务，加收50%的额外费用。

We have express service at a 50% extra charge.3.我想要一个客房送餐服务。

I would like to have a room service.4.在房间上网是免费的。

It’s free of charge to use Internet in the room.5.这个房价是海景房。

The room enjoys the ocean view/ sea view.6.酒店为主人提供免费的擦鞋服务。

The hotel provides free shoe shining service for its guests.7.您需要我们什么时候打扫房间?When would you like me to clean your room?8.现在可以为您开夜床吗？Good evening. May I do the turn-down service for you now?9.我的房间现在还没打扫过，已经12点了。

My room hasn’t been made up yet. It’s already 12:00.10.如果您有问题，请随时找我们。

If you have any problems or requests, please don’t hesitate to let us know.11.我向您保证，这类事情以后不会再发生了。

I assure you it will never happen again.12.营业时间是上午9点到晚上10点。

The business hours are from 9:.m to 10:00 p.m.13.酒店有自行车出租吗？Is it possible to rent a bike here?14.房间有保险箱吗？There is a safe in your room.15.请接受我代表酒店向您道歉。