礼宾部常用英语及情景对话
礼宾部标准服务程序对话
Transportation Request处理客人的交通需求B: Good morning / afternoon / evening, sir. How may I help you?G: I want to book a car.B: Do you have transportation arrangement?G: Not yet.B: Would you please tell me where are you going to, please? (Where)G: I’d like to go to shanghai Pudong Airport.B: Would you please tell me when are you leaving? / May I have your flight No.? (When)G: It is HU3456; Expected departure time is 16:30 pm.B: From our hotel to airport, it takes one and half-hour, so I suggest you leave our hotel at 14:00pm.G: Ok.B: Would you please tell me where would you get in?(Where)G: Just here.B: Which kind of car do you prefer? We have Benz, Crown Toyota, Honda MPV Van; they are very new and comfortable. (Which)G: I like crown Toyota. How about the price?B: Single trip or round trip?G: Single trip.B: It is 700 RMB for single trip.G: It is ok.B: How do you like to pay? (How)G: I’d like to put in my room account.TAXI SERVICEB: Good morning, concierge, ___is speaking. How may I help you?G: Yes, I want to book a taxi.B: Certainly. Could you please tell me where are you going? (Where)G: I’d like to go Suzhou.B: When are you leaving please? (When)G: Half are you leaving please?B: Ok, May I have your room No. Please? (What)G: 606B: Thank you, Mr. Wang, We will arrange one taxi for you at that time, but you have to pay cash according to the meter’s reading.G: But I want to put the transportation fee to my room bill.B: I am sorry, Mr. Wang, if you book our hotel’s car, we can put the fee to your room.G: That’s Ok. I will pay by cash.B: Thank you. The taxi will wait for you in front of hotel main entrance on time. Is there anything else I can do for you?G: Nothing special. Thank you.B: You are welcome. Have a nice day!“Good morning/afternoon/evening, Sir, How may I assist you, please?”早上好/ 下午好/ 晚上好! 请问有什么可以帮到您？B: “Excuse me, sir. Do you have transportation arrangement?对不起，先生，请问您有车辆安排吗？G: “I’d like to book a car.”我想订部车。
礼宾部标准服务程序对话
Luggage storage帮客人寄存行李B: Good morning, sir/madam how may I help you?G: Yes, I want to keep my luggage.B: Certainly. Sir. May I have your room number, please? (What)G: My room number is 1002B: Thank you Mr. Victor. Is could you please tell me how many pieces of luggage do your have? (How)G: Two.B: Thank you. When will you pick up your luggage please? (When)G: Maybe six o’clock after.B: Could you please sign your name, here?G: Ok.B: Mr. Victor. Please keep this one portion for pick up your luggage.G: Thank you.B: Is there anything else I can do for you?G: Nothing special.B: Thank you Mr. Victor. Have a nice day!Good morning, Sir / Madam. How may I assist you?先生/ 小姐早上好,请问有什么可以帮到您?G: I’d like to keep my luggage here. I’d like to check my luggage.我想寄存我的行李.B: Certainly, Sir / Madam. May I have your room Number please?当然可以, 先生,请问您的房号?G: 1654.B: Thank you. Mr. Zhang, Is there any valuables or breakables in your luggage?谢谢, 张先生,请问有什么贵重物品或者易碎品吗?G: Nothing. Just cloth.没有,就只有衣服.B: Thank you, Mr. Zhang, Could you please tell me how many pieces of luggage do you have?谢谢,张先生,请问您一共要寄存几件?G: Only two.就两件.B: Thank you, Mr. Zhang, when will you pick up / collect your luggage? Please ? 谢谢张先生,请问您大概什么时候来取您的行李?G: 18:00 in this afternoon.下午六点.B: Thank you, Mr. Zhang, May I have your signature here ? / Could you please sign here?谢谢张先生,麻烦您在这里签个名?G: Ok.好.B: Mr. Zhang, please keep this one portion for pick up your luggage. 张先生,请保管好行李牌的这一联来取您的行李.B: Mr. Zhang, Is there anything else I can do for you?张先生,还有什么需要我帮忙的吗?G: Nothing special, thank you.没什么了,谢谢您!B: You are welcome, Mr. Zhang, have a nice day!不客气,张先生,再见!。
礼宾部日常交往用语50句
礼宾部日常交往用语1. Good morning sir/madam . Welcome to New Beacon!2. How are you sir/madam?Fine, thank you , and you?I am fine/very well, thank you!3. Have a nice day! Good night! Have a good dream!4. Nice to meet you! Nice to see you again!5. Enjoying you stay! My name is…! If you need any help,please call me, my extension No. is 2002.6. I have not see you for a long time!7. We hope to see you again soon!8. Good bye! Have a good trip!9. Are you feeling better today?10. Did you sleep well yesterday?11. Excuse me! / I am sorry!12. Sorry to keep you waiting!13. It is cloudy ( raining / sunny / snowing / windy / foggy ) today!14. Y ou’d better take an umbrella! / Do you need an umbrella!15. It is a bit cold outside, Y ou’d better put more clothes on!16. What about the temperature in your country now?17. May I have your room No./name/signature?18. Could you show me your room card please!19. Do you need a taxi? / Do you need the receipt?20. May I help you with you luggage?21. After you, sir! Follow me please! I will show you to ( the healthcenter ).22. Please check in first, we will send the luggage to your room.23. Please go upstairs first; I will take the luggage to your roomas soon as possible.24. The ticket center is on the first floor.25. The western restaurant offers breakfast in the morning, it is justover there, the breakfast time is from 7 to 9.26. When can I pick your luggage? Do you need morning call?27.What time is your flight? Can I arrange a taxi for you?28. Is this your first time to China?29. what is your impression of our hotel/Wuhan?30. Can you give us any comments(suggestion)?31.Have you ever been to Shanghai/East Lake?32. I would like to introduce my manager to you.33. Are you waiting for your friends?34. Carrefour just face to our hotel.35. The A TM machine offers the cash advance service.it is over there.36. How old is your baby? She is a pretty girl.37. Somebody delivered a gift/letter to you.38. Please dial 9for the outside call. Please dail the room number forroom to room call.39. If you like, I could mail the postcard for you.40. Just go straight ahead and turn right. It is the third door on the left.41. Let me show you on the map.42. It will take you about 20 minutes walking to get there.43. I’d recommend you trying our French Restaurant.44. I’m sorry I don’t understand. I’ll get you my supervisor.45. Where are you from, sir?46. May I escort you to business centre/your room?47. I’ll arra nge a table for 3 at Yinzhou restaurant?48. I’ll write down the name in chinese for you!49. The fee will be charged to your room account.50. The traffic will be heavy at that time.。
酒店英语：礼宾部常用英语
酒店英语：礼宾部常用英语第一篇：酒店英语：礼宾部常用英语美联英语提供：酒店英语：礼宾部常用英语机场 Airport 商场 Shopping center 小费 Tip 接机服务 Pick-up service 叫早服务 Morning call 叫醒服务 Wake up service 易碎物品Fragile objects 往前直走Straight on 前厅部Front office department 前台 Front desk 总机 Service center 商务中心Business center 票务服务Ticket service 西餐厅 Western restaurant 中餐厅Chinese restaurant 大堂吧Lobby bar 医务室Clinic Room 桑拿Sauna 按摩 Massage 会议室 Meeting room 停车场 Parking lot 总经理 General manager[GM]总监 Director 经理 Manager 大堂副理 Assistant manager[AM] 主管 Supervisor 领班Captain 宾客服务 Guest service[GS] 前台接待Receptionist 楼层服务Housekeeping 维修人员Repairman 换钱Change money 明信片Postcard 洗衣Laundry service 小心轻放Handle with Care 请勿倒立 Keep Top Side Up May I help you sir? 我可以帮你吗，先生? How many pieces of your luggage sir? 你有多少件行李，先生? Are these your luggage? 这些是您的行李吗? Is this everything, sir? 这是全部东西吗，先生? Let me help you with your luggage.让我来帮您拿吧。
酒店各部门常用英语单词——礼宾部
礼宾部基本句型May I take your luggage for you?我来帮您拿行李，好吗？Just a moment ,please . I’ll bring a luggage cart.请稍等一下，我去推一辆行李车来。
Don’t worry , sir . Your luggage will be sent up at once .先生，别担心，您的行李很快就会送上去的。
When you check out , please call number 32 and we’ll help you with your luggage immediately. 如果您要离店，请打电话32，我们会马上帮您运送行李的。
How many pieces of luggage do you have?请问您有几件行李？Two suitcases and one bag . Is that right?两只箱子和一个包，对吗？I’ll show you to the Front Desk.. This way please.让我带您去总台，请走这边。
Is there anything valuable or breakable in your bag?您包里有贵重或易碎物品吗？May I have your room key , please.请把您房间的钥匙给我好吗？Most taxi drivers do not speak English . It is helpful if you have your destination written in Chinese.大多数出租车司机都不会英语，把您要去的目的地用中文写下来，会给您不少帮助。
When you return to the hotel, please show this hotel card to the taxi driver.当您要返回酒店时，请向出租车司机出示一下酒店名片。
礼宾部常用英语及情景对话（中英文）
礼宾部常用英语及情景对话（中英文）重要词汇礼宾部 Concierge行李生 Bell man / Bell boy门童 Doorman行李 Luggage / Baggage行李架 Luggage rack行李存放处 Luggage Depository行李车 Baggage trolley司机 Driver导游 Tour guide电梯 Elevator洗手间 T oilet机场 Airport火车站 Railway station商场 Shopping center超市 Super market小费 Tip雨伞 Umbrella接机服务 Pick-up service / Limousine service 行李寄存 Check baggage叫早服务 Morning call贵重物品 Valuables易碎物品 Fragile objects自助早餐 Buffet breakfast往前直走 Straight on五星级酒店Five-star hotel前厅部 Front office department总台 Reception / Front desk总机 Operator / Service center商务中心 Business center票务 Ticket service游泳池 Swimming pool西餐厅 Western restaurant中餐厅 Chinese restaurant大堂吧 Lobby lounge / 医务室 Clinic Room桑拿 Sauna / 按摩 Massage / 美容厅 Beauty salon多功能厅 / 会议室 Powerlong Multi-Function Hall / Meeting room停车场 Parking lot总经理 General manager / 经理 Manager大堂副理 Assistant manager [AM]宾客关系主任 Guest relation officer [GRO]主管 Director / 领班 Supervisor楼层服务员 Room boy / Room waiter总台接待 Receptionist / 维修人员 Repairman换钱change money明信片postcard洗衣袋Laundry bag小心轻放Handle with Care / 请勿倒立Keep Top Side UpAre these your baggage?这些是您的行李吗？Is this everything, sir？这是全部东西吗，先生？May I take them for you? / Let me help you with your luggage.我来帮您拿好吗？ / 让我来帮您拿吧。
酒店礼宾部常用英语(最全版)15页
酒店礼宾部常用英语(最全版)15页What’s your name? May I have your name?您贵姓? 请问您贵姓大名?Do you want some tea? Could you like some tea?您要喝茶吗? 请问您想喝茶吗?Over here, please. Could you come this way please?这边请。
请您往这边走好吗?* 不要说OK, Sure, Yeah等等，而要说Certainly, Sir.* Hey, uh-huh, Hang on等等，也不适合在酒店中使用。
* 别说“I don’t know.”回答“不知道”是非常不礼貌的说法。
可以说“just a moment, please. I’ll check that for you.”(请稍候，我来帮您确认)，然后请有能力处理的人前来协助。
* 对男性客人，尊称为Sir; 面对女性客人时尊称为Ms.在招呼客人时，说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms. 至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl.* 正视对方的眼睛，以显示出你的信心和诚意。
但必须注意，注视对方的眼睛，并不是无理地盯着对方看。
* 在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。
但是使用手势时要特别小心，因为对于不同国家、民族而言，手势的意义也大不相同。
二.基本待客英语(一)在正式的英语表现里，疑问基本句型可分为下列四种：1. May I ~2. Could you ~3. Would you ~4. Shall I ~?只要理解这四种基本的句型，就可以处理大部分业务上的状况。
1. 自己要做什么事时，就使用May I ~ May I have your name, please?请问尊姓大名May I have your check-out time, please?请问您什么时候结帐离开?May I see your passport, please?请让我看一下您的护照好吗?May I know your nationality, please?请问您的国籍是什么?2. 麻烦客人时，可使用Could you ~Could you fill out the form, please?请您填写这张表格好吗?Could you write that down, please?请您写下来好吗?Could you draft the fax, please?请您写下传真的草稿好吗?Could you hold the line, please?请不要挂电话好吗?3. 询问客人的喜好或是做什么时，可使用Would you ~Would you like tea or coffee?请问您要喝茶还是咖啡?Would you like to take a taxi?请问您要搭计程车吗?Would you mind sitting here?请问您介意坐在这里吗** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。
大型赛会志愿者礼宾部常用英语
礼宾部常用英语用语1、Is this everything， sir？这是全部东西吗，先生？2、Here's the light switch．这是电灯开关。
3、Here's the closet and there's the bathroom．这儿是壁柜。
这儿是洗澡间。
4、It's very kind of you to do so．你这样做使我很感激。
5、And by the way， could I have a look at your room card？顺便问一句，我可以看一下您的房卡吗？6、How do you like this room？您觉得这个房间怎么样？7、It's also quite spacious．房间也很宽敞。
8、Please sign your name here．请您在这里签名。
9、By the way，I'd like to tell you that the check-out time is 12∶00noon，sir．先生，顺便告诉您，结账后离开旅馆时间是12点。
10、Have you used any hotel services this morning or had breakfast atthe hotel dining room，Mr.．Green？格林先生，今天早晨您是否用过旅馆服务设施，或在旅馆餐厅用过早餐？11、At what time would you like us to call you tomorrow morning？您想让我们明天早上什么时候叫醒您？12、That means that I'll have to be on the road by 7 o'clock at the latest．就是说我明天早晨最迟也要7点钟上路。
13、Will you pay by credit card？您准备用信用卡支付吗？14、No, if there is, I’ll it to you in time.没有。
酒店礼宾英语
酒店礼宾英语（一）May I take your luggage for you?我来帮您拿行李，好吗？Just a moment, please. I‟ll bring a luggage cart.请稍等一下，我去推一辆行李车来。
Don‟t worry , sir . Y our luggage will be sent up at once.先生，别担心，您的行李很快就会送上去的。
When you check out , please call number 32 and we‟ll help you with your luggage immediately.如果您要离店，请打电话32，我们会马上帮您运送行李的。
How many pieces of luggage do you have?酒店礼宾英语（二）请问您有几件行李？Two suitcases and one bag. Is that right?两只箱子和一个包，对吗？I‟ll show you to the Front Desk.. This way please.让我带您去总台，请走这边。
Is there anything valuable or breakable in your bag?您包里有贵重或易碎物品吗？May I have your room key, please?请把您房间的钥匙给我好吗？一、欢迎(Greeting)：1、“早上好/中午好/晚上好，欢迎光临汇美酒店。
”“Good morning/afternoon/evening, welcome to Hui Mei Hotel.”2、“见到您真高兴！”“Nice to meet you!”3、“好久不见，您还好吗？”“Long time no see. How are you?”4、“敬请光临！”“We welcome you and would appreciate your advice!”二、询问(Inquiry)：1、“您好，请问您有预订吗？”“Excuse me, do you have any reservation?”2、“请问您需要住多久呢？”“Excuse me, how long will you stay with us?”3、“请问有什么可以帮到您吗？”“What can I do for you?”4、“请出示一下您的证件好吗？”“May I have your passport please?”5、“请问您需要叫醒服务吗？”“Excuse me, do you need morning-call service?”三、道歉(Apologize)：1、“不好意思，打扰您了。
酒店礼宾英语情景剧中英文对照
追机Flying Passport（司机帮外宾拿行李上）(the driver helps the guests with the luggage).Wang：Mr.Roby, is this all your luggage?Roby: Yes, thank you, You're very kind to help me Wang:It is my pleasure , I will put it in the back. Roby: Thank you, If we leave now, I will not miss the plane,right?Wang: Don't worry, I am sure you will be boarding the plane on time.Roby: that's great! (car, flute)肖：（打电话上）王总，是我，有什么任务？······什么？房务部发现鲁宾汉先生的护照落在房间里，小王已出车45分钟了，再返回取护照就赶不上飞机了······是，是，请领导放心，我马上联系机场服务部宋经理，做好鲁宾汉先生登机前的一切准备，我立刻出车和司机小王联系，我一定做到万无一失。
（下，汽车笛声）Xiao: (on the phone) good morning Mr.wang, this is shao ,what can I do foe you? what ? Mr. Lu Binhan's passport was left in the room, they has been out of here for 45 minutes, If they come back to pick the passport , Guest will miss the plane - - - - - - sure, Don't worry, I'll contact the airport service department manager. do all the preparations before boarding the plane, I immediately out of the bus and the driver Wang contact,I will do no danger of anything going wrong. (car,flute)宋：喂，肖队长你好，······是，我马上去准备客人登机前的一切手续，只等本人和护照，······放心吧。
礼宾部英语
情景对话1、Bellman’s serviceB: Good afternoon ,sir . Welcome to our hotel .G : Thank you .B : How many pieces of luggage do you have ?G : Just these three .B : Two suitcases and one bag . Is that right ?G : Yes , that’s all .B : I’ll show you t o the front desk . This way please , I will put your bags by the post over there .G : I see , thanks .B : Another bellman will show you to your room when you have finished checking in .G : Ok , fine .B : Please enjoy your stay .2、Introducing hotels servicesBm : Good afternoon , sir and madam . I’m the bellman.Mr.bellow & Mrs bellow : Good afternoon.Bm : Very glad to have you here . Let me carry your baggage . This way , please .(They are going to the elevator entrance)B: Could you tell us something about your hotels services?Bm: Certainly , sir . Ours is a first-rate hotel and chosen as the favorite place to stay by VIPs , official guests and businessmen from many countries . There are over 173 rooms of international standard , all spacious and airy . There are one Chinese restaurants, a deluxe Westernstyle restaurant, large and small banquet halls .M : How about other services ?Bm : Also available are a beauty salon , a swimming pool and tennis…..(Now they are at the elevator entrance)Here we are . Please take this elevator to the 9th floor . The floor attendant will meet you there and show you to room 908. I’ll take the baggage elevator and get your baggage up to your room .B : Thank you . See you then .3、On the way to the roomB : Good evening , sir . I’ll show you to your room .you have two suitcases and one bag . Is that correct ?G : Yes , that’s right .B : Is there anything valuable or breakable in your bag ?G : Yes , there is a bottle of whiskey .B : Could you carry this bag , sir ? I’m afraid the contents might break .G : Sure , no problem .B : Thank you , sir . May I have your room key , please ?G : Yes, here you are .B : Thank you , sir . Your room is on the 12th floor , please follow me , your elevator is this way .G : I see .B : Is this your first time to HangZhou ?G : Yes , it is .B : I hope you’ll have time to see HangZhou . There is a lot to see .G : I’m sure there is .B : This is the 12th floor . Your room is to the right . After you , sir . This way , please .4、Checking baggageB: Good morning ! Madam . Can I help you ?G : Yes , I’d like to check my baggage .B : How many pieces have you got ?G : I’ve got four pieces in all .B: When will you want them ?G: In three days .B : Please keep the name tags.G : Thank youB : Not at all .5、Luggage check –outB : This is the bell captain’s desk . May I help you ?G : I’m going to check out soon . Could you pick up my luggage . Please ?B : Certainly , sir . May I have your room number , please ?G : Yes , it’s 1101.B : Room 1101. Very good , sir we’ll send a bellman immediately . Could you wait in you room , please ?G : Ok .B : Good morning ,sir . I’ve come for your bags .G : Thank you . Could you take th ese two suitcases , please ? I’ll bring the bag with me .B : Certainly , sir . Two suitcases ?G : Yes .B : Is there anything valuable or breakable in them ?G : No .B : This is your claim tag , sir . We’ll keep your luggage at the bell captain’s d esk . Could you pick it up there . Please ?G : Certainly .B : Thank you , sir .G : You are welcome . See you later .情景对话1、Bellman’s serviceB: Good afternoon ,sir . Welcome to our hotel .G : Thank you .B : How many pieces of luggage do you have ?G : Just these three .B : Two suitcases and one bag . Is that right ?G : Yes , that’s all .B : I’ll show you to the front desk . This way please , I will put your bags by the post over there .G : I see , thanks .B : Another bellman will show you to your room when you have finished checking in .G : Ok , fine .B : Please enjoy your stay .2、Introducing hotels servicesBm : Good afternoon , sir and madam . I’m the bellman.Mr.bellow & Mrs bellow : Good afternoon.Bm : Very glad to have you here . Let me carry your baggage . This way , please .(They are going to the elevator entrance)B: Could you tell us something about your hotels services?Bm: Certainly , sir . Ours is a first-rate hotel and chosen as the favorite place to stay by VIPs , official guests and businessmen from many countries . There are over 173 rooms of international standard , all spacious and airy . There are one Chinese restaurants, a deluxe Westernstyle restaurant, large and small banquet halls .M : How about other services ?Bm : Also available are a beauty salon , a swimming pool and tennis…..(Now they are at the elevator entrance)Here we are . Please take this elevator to the 9th floor . The floor attendant will meet you there and show you to room 908. I’ll take the baggage elevator and get your baggage up to your room .B : Thank you . See you then .3、On the way to the roomB : Good evening , sir . I’ll show you to your room .you have two suitcases and one bag . Is that correct ?G : Yes , that’s right .B : Is there anything valuable or breakable in your bag ?G : Yes , there is a bottle of whiskey .B : Could you carry this bag , sir ? I’m afraid the contents might break .G : Sure , no problem .B : Thank you , sir . May I have your room key , please ?G : Yes, here you are .B : Thank you , sir . Your room is on the 12th floor , please follow me , your elevator is this way .G : I see .B : Is this your first time to HangZhou ?G : Yes , it is .B : I hope you’ll have time to see H angZhou . There is a lot to see .G : I’m sure there is .B : This is the 12th floor . Your room is to the right . After you , sir . This way , please .4、Checking baggageB: Good morning ! Madam . Can I help you ?G : Yes , I’d like to check my ba ggage .B : How many pieces have you got ?G : I’ve got four pieces in all .B: When will you want them ?G: In three days .B : Please keep the name tags.G : Thank youB : Not at all .5、Luggage check –outB : This is the bell captain’s desk . May I help you ?G : I’m going to check out soon . Could you pick up my luggage . Please ?B : Certainly , sir . May I have your room number , please ?G : Yes , it’s 1101.B : Room 1101. Very good , sir we’ll send a bellman immediately . Could you w ait in you room , please ?G : Ok .B : Good morning ,sir . I’ve come for your bags .G : Thank you . Could you take these two suitcases , please ? I’ll bring the bag with me .B : Certainly , sir . Two suitcases ?G : Yes .B : Is there anything valuable or breakable in them ?G : No .B : This is your claim tag , sir . We’ll keep your luggage at the bell captain’s desk . Could you pick it up there . Please ?G : Certainly .B : Thank you , sir .G : You are welcome . See you later .。
酒店礼宾部常用英语对话值得收藏图文稿
酒店礼宾部常用英语对话值得收藏集团文件版本号：（M928-T898-M248-WU2669-I2896-DQ586-M1988）酒店礼宾部常用英语对话，值得收藏！泛瑞翻译一、门童英语Goodmorning, sir. Welcome to our hotel.早上好，先生，欢迎光临。
Goodafternoon, madam. Are you going to check in下午好，女士，您打算登记入住吗？Pleasecheck in at the reception desk in the lobby.请到大堂接待处登记。
Wouldyou like a taxi您想叫出租车吗？Whereare you going, sir先生，您打算去哪里？Ittakes about ten minutes by taxi.坐出租车大约要10分钟。
Just amoment, please. I’m sure a taxi will be available in a few minutes.请稍等，过几分钟就会有出租车的。
There’sparking space in the garage.停车场有空位。
Parkingis free for guests of the hotel.宾客免费停车。
If youdon’t know how to come back, give us a call.如果您不知道怎么回来，可以给我们打电话。
Have apleasant trip, sir.先生，祝您旅途愉快。
二、行李员英语May Itake your luggage for you我来帮您拿行李，好吗？Just amoment, please. I’ll bring a luggage cart.请稍等一下，我去推一辆行李车来。
Don’tworry, sir. Your luggage will be sent up at once.先生，别担心，您的行李很快就会送上去。
礼宾部英语对话
FIT check I:1)Greeting: when guest come to hotel, Bellboy must open the vehicle door, and greeting theguest.”Good morning/afternoon/evening,sir/madam.welcome to Golden River V iew Hotel.Do you have any luggage?”.Then help the guest with luggage and confirm luggage qualtiey..”Just XXXpieces?问候：当客人来到酒店，，行李员必须打开车门并问候客人，“早上/下午/晚上好，先生/女士。
欢迎来到金水湾大酒店，您有行李吗？”然后帮助客人拿行李并确认数量。
“只有XX件行李对吗？”2)Show way to the reception desk::” The reception desk is over there, Please check in first.”指引客人到前台：“前台在那里，请您先入住登记。
”3)After guest check in:” May I have your room number? I’ll show you to the room.”当客人入住登记完之后：“请问您房号是多少？我会带您去房间。
”4)Push the Button of elevator and let the guest go inside first;” After you, please.”按电梯并让客人先进电梯：“您先请。
”5)Introduce hotel facilities for the guest when in the elevator(restaurant/BC/ meetingroom etc.)在电梯内向客人介绍一下酒店设施（餐厅/商务中心/会议室等。
礼宾部英语常用句子
礼宾部英语常用句子May I help you sir? 我可以帮你吗，先生？How many pieces of your luggage sir? 你有多少件行李，先生？Are these your luggage? 这些是您的行李吗？Is this everything, sir？这是全部东西吗，先生？Let me help you with your luggage. 让我来帮您拿吧。
I will take care of your luggage. 我会照看您的行李的。
Just moment please, sir. I'll bring them to you right away. 等一会儿，先生。
我马上送来。
The bellman will show you to your room, sir. 先生，行李生会送您到房间的。
Here is your room key. 给您房间钥匙。
You may leave your luggage in the Concierge. 您可以把行李放在礼宾部。
Would you like to leave your luggage here? 您要寄存行李吗？Don’t worry, your luggage will be sent up at once. 别担心，您的行李很快就会送上去的。
May I know your room number? 您能告诉我您的房间号吗？May I have a look at your room card? 我可以看一下您的房卡吗？Do you mind if I put your luggage here? 我把您的行李放在这里好吗？Please sign your name here. 请您在这里签名。
Would you like me to call a taxi for you? 你需要我为你叫一辆出租车吗？About 60 minutes by taxi from here to Airport. 从这里到机场大概需要 60 分钟。
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重要词汇礼宾部 Concierge行李生 Bell man / Bell boy门童 Doorman行李 Luggage / Baggage行李架 Luggage rack行李存放处 Luggage Depository行李车 Baggage trolley司机 Driver导游 Tour guide电梯 Elevator洗手间 Toilet机场 Airport火车站 Railway station商场 Shopping center超市 Super market小费 Tip雨伞 Umbrella接机服务 Pick-up service / Limousine service 行李寄存 Check baggage叫早服务 Morning call贵重物品 Valuables易碎物品 Fragile objects自助早餐 Buffet breakfast往前直走 Straight on五星级酒店Five-star hotel前厅部 Front office department总台 Reception / Front desk总机 Operator / Service center商务中心 Business center票务 Ticket service游泳池 Swimming pool西餐厅 Western restaurant中餐厅 Chinese restaurant大堂吧 Lobby lounge / 医务室 Clinic Room桑拿 Sauna / 按摩 Massage / 美容厅 Beauty salon多功能厅 / 会议室 Powerlong Multi-Function Hall / Meeting room停车场 Parking lot总经理 General manager / 经理 Manager大堂副理 Assistant manager [AM]宾客关系主任 Guest relation officer [GRO]主管 Director / 领班 Supervisor楼层服务员 Room boy / Room waiter总台接待 Receptionist / 维修人员 Repairman换钱change money明信片postcard洗衣袋Laundry bag小心轻放Handle with Care / 请勿倒立Keep Top Side UpAre these your baggage?这些是您的行李吗？Is this everything, sir？这是全部东西吗，先生？May I take them for you? / Let me help you with your luggage.我来帮您拿好吗？ / 让我来帮您拿吧。
I hope I'm not disturbing you.我希望没有打扰您。
Just a moment, madam. I'll bring them to you right away.等一会儿，夫人。
我马上送来。
The bellboy will show you to your room, sir.先生，行李生会送您到房间的。
Here is your room key.给您房间钥匙。
You may[can] leave your luggage in the Concierge.您可以把行李放在礼宾部。
Would you like to check your luggage here?您要寄存行李吗？Don’t worry, your luggage will be sent up at once.别担心，您的行李很快就会送上去的。
When you check out, please call and we’ll help you with your luggage immediately.如果您要退房，请致电71，我们将马上帮您运送行李。
May I know your room number? / What's your room number, please?您能告诉我您的房间号吗？May I have a look at your room card?我可以看一下您的房卡吗？Do you mind if I put your luggage at here?我把您的行李放在这里好吗？Please sign your name here.请您在这里签名。
Would you like me to call a taxi for you? / Would you want a taxi?你需要我为你叫一辆出租车吗？ / 需要出租车吗？About 40 minutes by texi from here to Airport.从这里到机场大概需要40分钟。
I'm sorry to have kept you waiting ./Sorry to have kept you waiting对不起让你久等了。
Would you tell me your phone number?您能告诉我您的电话号码吗？After you, please．/ You first, please.你先请。
This way, please这边请。
Is there anything else I can do for you？您还有什么事要我做吗？I see what your mean.我了解你的意思。
I’ll send the luggage up by another lift.我乘另一部电梯把行李送上去。
Here we are, sir, room 2205先生，2205房到了。
情景对话1，客人在门口时A car pulls up in front of Donsen Hotel and a doorman goes forward to meet the Mr Steven，opening the door of the car for them.汽车停在了东胜大厦门口，门童上前为Steven先生开车门。
场景一：Doorman[D]:Good evening, sir and madam．Welcome to our hotel．门童[D]：晚上好。
欢迎光临！Mr Steven[S]： Good evening．Steven先生[S]：晚上好。
[D] Excuse me, sir． So you have got altogether four pieces of luggage？D：对不起先生，您一共带了4件行李是吗？[S] Yes.[D] Ok．Leave it to me, sir. I’ll take care of your luggage.D：好的，让我帮您拿吧，我会照看好行李的。
[S] Thank you．S：谢谢。
[D] Not at all. The Reception Desk is straight ahead．This way, please．D：不客气先生。
总台就在前面，这边请。
场景二：S：Excuse me，where is the restaurant？S：对不起，请问餐厅在哪里？D：We have Chinese restaurant and a western-style restaurant．Which one do you prefer？D：我们这里有中餐厅和西餐厅，您更喜欢哪个呢？S：I'd like to try some Chinese food today．S：今天我想来点中国菜。
D：The buffet?D：要自助的吗？S：Yes.S：是的。
D：Is on the first floor．This way, please.D：那在一楼，这边请。
S： What are the hours at the restaurant？S：几点有饭吃呢？D：Lunch 11∶30 a．m．To113∶30 p．m．；Dinner 5∶30 to 21∶30 p．m．．D：午餐是上午11点半到下午13点30，晚餐是下午5点半到晚上9点30。
S：Thank you．D： You're welcome．?2，带领客人到房间Bellboy[B]： Is this everything, sir？B：这是全部的行李吗，先生？Mr Steven[S]：Yes, that's everything．S：是的。
B：Ok, May I have a look at your room card？B：能不能让我看下您的房卡？S：Oh，yes．is 2205．S：噢，好的。
我住2205房。
B：I see．Now please follow me．I’ll show you to your room.B：好的。
现在我带您去您的房间。
S：Where is the Western restaurant？S：西餐厅在哪呢？B：Oh, it’s on the First floor. Get out the lift and turn right, sir.B：在一楼，先生。
出电梯右转就到了。
S：When will it open?S：什么时候开呢？B：The service time is 6:30am. To 10:00am..B：营业时间是早上6点半到10点。
S：OK。
B：Here we are, sir. Room me help you to open the door.B：我们到了先生，2205房。
让我帮您开门吧。
[门开后]B：You first, sir. Do you mind if I put your luggage at here?B：您先请先生，我把您的行李放在这里好吗？S：It's OK, Thank you many much,S：好的，非常感谢。
B：That’s my job.How do you like this room?B：这是我们工作。
房间如何呢先生？S：It's very cozy．I like it very much.S：非常舒适，我很喜欢。
B：Right, is there anything else I can do for you?B：还有其他需要吗？S：No, Thank you.B：OK, Good night.?3，客人寄存行李Mr Steven[S]：I want to check my luggage.S：我想要寄存我的行李。
Bellman[B]：Certainly, sir. You can check luggage here. Please go through the formalities.B：当然可以，先生。