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11-16
Page 327
Decision Models
1. Strategic models - assists top level management and longrange planning 2. Tactical models - assists middle-management, financial and sales promotional planning 3. Operational models - assists lower-level managers
11-12
Page 323
Accounting Activities TPS
• Sales order processing • Accounts receivable • Inventory and purchasing
Page 324
• Accounts payable • Payroll • General ledger
problems
– Produces reports that do not have a fixed format
• Must be easy to use • Has four parts
Query results for SALES < QUOTA
11-15
Page 326
4 Parts of a DSS
• Each level of management has different information needs and the information flow supports meeting these needs
– Top Management • Vertical, horizontal & external – Middle Management • Vertical & horizontal – Supervisor • Vertical-primarily
– Periodic reports
produced at regular intervals
– Exception reports
call attention to unusual events
– Demand reports
Management information system report
11-1
Page 314
Competencies (Page 2 of 2)
• Distinguish between office automation systems and knowledge work systems • Explain the difference between data workers and knowledge workers
– Use specialized systems – CAD/CAM
11-20
Page 329
Information workers
• Typically information workers create, distribute, and communicate information. • Information workers –
11-18
Page 327
can present, summarize, and analyze data from an organization’s databases
Other InBaidu Nhomakorabeaormation Systems
• Information workers
– Data workers
• Secretaries • Clerks
11-7
Management Levels
• Management in many organizations is divided into three levels: Top, Middle, and Supervisors
Return
Page 320
11-8
Information Flow (Page 1 of 2)
11-17
Page 327
Executive Support Systems (ESS)
• Designed for top management and easy use
• Consists of
sophisticated software • Provides immediate access to a company's performance
11-5
Page 318
Five Functions of an Organization
• Accounting
• Marketing
• Human Resources
• Production • Research
Page 319
Return
11-6
Five Functions of an Organization
• Accounting – records all financial activity from billing customers to paying employees • Marketing – plans, prices, promotes, sells, and distributes the organization’s goods and services • Human resources – focuses on people—hiring, training, promoting, and other human-centered activities • Production – actually creates finished goods and services using raw materials and personnel • Research – identifies, investigates, and develops new products and services
11-2
Page 314
Chapter 11
Information Systems
McGraw-Hill/Irwin
Copyright © 2008 by The McGraw-Hill Companies, Inc. All rights reserved.
Introduction
• An information system is a collection of people, procedures, software, hardware, and data
• Communication and distribution - data workers; include but not limited to secretaries, clerks, • Creation - knowledge workers; engineers, and scientists
– They all work together to provide information essential to running an organization
11-4
Page 317
Organizational Information Flow
• Information flows vertically and horizontally throughout an organization • Information Systems support the natural flow of information within an organization’s structure • 5 Functions • Management Levels • Information Flow
Competencies (Page 1 of 2)
• Explain how organizations can be structured according to five functions and three management levels • Describe how information flows in an organization • Distinguish among a transaction processing system, a management information system, a decision support system, and an executive support system
Other Information Systems
• Office automation systems (OASs) support the activities of data workers by managing documents, communications, and scheduling. Secretaries and clerks are data workers • Project Managers – programs designed to schedule, plan, and control project resources • Videoconferencing systems – computer systems using the computer and Internet that allow people located at various geographical locations to communicate and conduct in-person meetings (group video chat) • Knowledge work systems (KWSs) • CAD/CAM (computer-aided design/computer-aided manufacturing) – used by design and manufacturing engineers
11-9
Page 321
Information Flow (Page 2 of 2)
11-10
Page 321
Computer-Based Information Systems
11-11
Page 323
Transaction Processing Systems (TPS)
• Tracks operations • Creates and records events in databases • Also called data processing TPS database systems (DPS) • One of the most essential uses of a TPS are accounting activities
opposite of periodic, is produced only upon request
11-14
Page 325
Decision Support Systems (DSS)
• Flexible tool for analyzing data
• Enables managers to get answers to
1. User
– Someone who makes decisions – Could be you
2. System software
– Operating system – Easy to use
3. Data
– Internal data – External data
4. Decision models
11-13
Management Information Systems (MIS)
• • • • Used to support middle managers Uses databases Integrates data across areas( from different dept) Produces predetermined reports
• Office automation systems (OASs)
– Project managers – Videoconferencing systems
– Knowledge workers
• Engineers • Scientist
• Knowledge work systems (KWSs)
Page 327
Decision Models
1. Strategic models - assists top level management and longrange planning 2. Tactical models - assists middle-management, financial and sales promotional planning 3. Operational models - assists lower-level managers
11-12
Page 323
Accounting Activities TPS
• Sales order processing • Accounts receivable • Inventory and purchasing
Page 324
• Accounts payable • Payroll • General ledger
problems
– Produces reports that do not have a fixed format
• Must be easy to use • Has four parts
Query results for SALES < QUOTA
11-15
Page 326
4 Parts of a DSS
• Each level of management has different information needs and the information flow supports meeting these needs
– Top Management • Vertical, horizontal & external – Middle Management • Vertical & horizontal – Supervisor • Vertical-primarily
– Periodic reports
produced at regular intervals
– Exception reports
call attention to unusual events
– Demand reports
Management information system report
11-1
Page 314
Competencies (Page 2 of 2)
• Distinguish between office automation systems and knowledge work systems • Explain the difference between data workers and knowledge workers
– Use specialized systems – CAD/CAM
11-20
Page 329
Information workers
• Typically information workers create, distribute, and communicate information. • Information workers –
11-18
Page 327
can present, summarize, and analyze data from an organization’s databases
Other InBaidu Nhomakorabeaormation Systems
• Information workers
– Data workers
• Secretaries • Clerks
11-7
Management Levels
• Management in many organizations is divided into three levels: Top, Middle, and Supervisors
Return
Page 320
11-8
Information Flow (Page 1 of 2)
11-17
Page 327
Executive Support Systems (ESS)
• Designed for top management and easy use
• Consists of
sophisticated software • Provides immediate access to a company's performance
11-5
Page 318
Five Functions of an Organization
• Accounting
• Marketing
• Human Resources
• Production • Research
Page 319
Return
11-6
Five Functions of an Organization
• Accounting – records all financial activity from billing customers to paying employees • Marketing – plans, prices, promotes, sells, and distributes the organization’s goods and services • Human resources – focuses on people—hiring, training, promoting, and other human-centered activities • Production – actually creates finished goods and services using raw materials and personnel • Research – identifies, investigates, and develops new products and services
11-2
Page 314
Chapter 11
Information Systems
McGraw-Hill/Irwin
Copyright © 2008 by The McGraw-Hill Companies, Inc. All rights reserved.
Introduction
• An information system is a collection of people, procedures, software, hardware, and data
• Communication and distribution - data workers; include but not limited to secretaries, clerks, • Creation - knowledge workers; engineers, and scientists
– They all work together to provide information essential to running an organization
11-4
Page 317
Organizational Information Flow
• Information flows vertically and horizontally throughout an organization • Information Systems support the natural flow of information within an organization’s structure • 5 Functions • Management Levels • Information Flow
Competencies (Page 1 of 2)
• Explain how organizations can be structured according to five functions and three management levels • Describe how information flows in an organization • Distinguish among a transaction processing system, a management information system, a decision support system, and an executive support system
Other Information Systems
• Office automation systems (OASs) support the activities of data workers by managing documents, communications, and scheduling. Secretaries and clerks are data workers • Project Managers – programs designed to schedule, plan, and control project resources • Videoconferencing systems – computer systems using the computer and Internet that allow people located at various geographical locations to communicate and conduct in-person meetings (group video chat) • Knowledge work systems (KWSs) • CAD/CAM (computer-aided design/computer-aided manufacturing) – used by design and manufacturing engineers
11-9
Page 321
Information Flow (Page 2 of 2)
11-10
Page 321
Computer-Based Information Systems
11-11
Page 323
Transaction Processing Systems (TPS)
• Tracks operations • Creates and records events in databases • Also called data processing TPS database systems (DPS) • One of the most essential uses of a TPS are accounting activities
opposite of periodic, is produced only upon request
11-14
Page 325
Decision Support Systems (DSS)
• Flexible tool for analyzing data
• Enables managers to get answers to
1. User
– Someone who makes decisions – Could be you
2. System software
– Operating system – Easy to use
3. Data
– Internal data – External data
4. Decision models
11-13
Management Information Systems (MIS)
• • • • Used to support middle managers Uses databases Integrates data across areas( from different dept) Produces predetermined reports
• Office automation systems (OASs)
– Project managers – Videoconferencing systems
– Knowledge workers
• Engineers • Scientist
• Knowledge work systems (KWSs)