商务行为技巧Behavioural Skills for BusinessPPT课件
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Section 2 The role of the manager
Questions: Think of some managers you are familiar with. What are Some of the “roles” or “functions” they carry out?
9
Section 2 The role of the manager
2.2. Henri Fayol and classical management theory
Fayol’s six managerial activities
Forecasting -- Predicting what will happen in the future Planning -- Devising a course of action to meet that expected demand Organizing – Mobilizing materials and resources by allocating separate tasks to different departments, units and individuals
10
Section 2 The role of the manager
2.2. Henri Fayol and classical management theory
Fayol’s six managerial activities
8
Section 2 The role of the manager
2.2. Henri Fayol and classical management theory
A booked called “General and Industrial Administration” published in 1916; A systematic form of experience; Stressed methods rather than personalities; Began from the top of the hierarchy and move downwards; Reviewed objectively, analyzed and treated as a technical process; Remain intact; with minor modifications within 80 years.
4
Section 1 Introduction to the Unit
1.3. How can this unit be achieved?
Give valid reasons to support points made; Make accurate reference to relevant theoretical work; Assess the impact, on a manager and others, of using a specific behaviour skill in a particular situation; Suggest behaviour that would be effective in a particular situation and provide a valid argument to support it; Evaluate the pros and cons of managerial behaviour in a particular situation.
1.1. Purpose of this unit Explain why managerial behaviour in organisations involves; Analyse the behavioural skills that managers need; Recognise the skills that managers need in order to behave effectively.
Behavioural Skills for Business
Class-used Teaching Materials
1
整体 概述
一 请在这里输入您的主要叙述内容
二
请在这里输入您的主要 叙述内容
三 请在这里输入您的主要叙述内容
2
Section 1 Introduction to the Unit
源自文库
Problem solving and decision making
Time management
Meetings and briefings
Stress management
6
Section 2 The role of the manager
2.1. Learning outcomes Examine various perspectives on what management is; Identify what the role of the manager might be.
5
Section 1 Introduction to the Unit
1.4. Learning content
The role of the manager
Leadership
Influencing skills
Conflict in the workshop
Assertiveness
Negotiation
3
Section 1 Introduction to the Unit
1.2. Outcomes for this unit Analyse the main aspects of managerial behaviour in organisations; Analyse behavioural skills used by managers; Analyse techniques used by managers to manage themselves and others.
Section 2 The role of the manager
Questions: Think of some managers you are familiar with. What are Some of the “roles” or “functions” they carry out?
9
Section 2 The role of the manager
2.2. Henri Fayol and classical management theory
Fayol’s six managerial activities
Forecasting -- Predicting what will happen in the future Planning -- Devising a course of action to meet that expected demand Organizing – Mobilizing materials and resources by allocating separate tasks to different departments, units and individuals
10
Section 2 The role of the manager
2.2. Henri Fayol and classical management theory
Fayol’s six managerial activities
8
Section 2 The role of the manager
2.2. Henri Fayol and classical management theory
A booked called “General and Industrial Administration” published in 1916; A systematic form of experience; Stressed methods rather than personalities; Began from the top of the hierarchy and move downwards; Reviewed objectively, analyzed and treated as a technical process; Remain intact; with minor modifications within 80 years.
4
Section 1 Introduction to the Unit
1.3. How can this unit be achieved?
Give valid reasons to support points made; Make accurate reference to relevant theoretical work; Assess the impact, on a manager and others, of using a specific behaviour skill in a particular situation; Suggest behaviour that would be effective in a particular situation and provide a valid argument to support it; Evaluate the pros and cons of managerial behaviour in a particular situation.
1.1. Purpose of this unit Explain why managerial behaviour in organisations involves; Analyse the behavioural skills that managers need; Recognise the skills that managers need in order to behave effectively.
Behavioural Skills for Business
Class-used Teaching Materials
1
整体 概述
一 请在这里输入您的主要叙述内容
二
请在这里输入您的主要 叙述内容
三 请在这里输入您的主要叙述内容
2
Section 1 Introduction to the Unit
源自文库
Problem solving and decision making
Time management
Meetings and briefings
Stress management
6
Section 2 The role of the manager
2.1. Learning outcomes Examine various perspectives on what management is; Identify what the role of the manager might be.
5
Section 1 Introduction to the Unit
1.4. Learning content
The role of the manager
Leadership
Influencing skills
Conflict in the workshop
Assertiveness
Negotiation
3
Section 1 Introduction to the Unit
1.2. Outcomes for this unit Analyse the main aspects of managerial behaviour in organisations; Analyse behavioural skills used by managers; Analyse techniques used by managers to manage themselves and others.