外贸回复询盘模板

一、询盘回复架构一般分为以下几个部分：

1.未付款询盘回复：

这一环节是一个卖家第一次接触买家，有几个注意事项和大家分享一下：

第一主动出击，当买家下单后应及时主动与买家联系，联系内容可以按照先后顺序包括为打招呼，对产品进一步的介绍，并告知请付款以及时查看库存备货，尽快发货。下面一个不错的回复：

Hi dear friend，

First of all，thank you so much for your support and your order placed in my store。

Pls kindly be noted that all colors and sizes are available in stock and ready to be delivered in 1-2 days

I have noticed that the order you placed has not been paid please let me know what I can do for you.

In order to honor the good beginning and establishment of our long term and reliable business relationship, I will give you some samples for free for you to test the market.

I am sure that you will be satisfied with our products quality and competitive price and we are confident to maintain our business relationship as we are biggest wholesaler which capable of providing quality goods, competitive price and fast delivery, quick response at the same time.

If there’s any questions，please let me know ASAP. I am looking forward to your reply and more rewarding business with you in the future. Regards

2.已付款订单的回复：

主要内容包括确认产品的规格，尺码等等具体事宜，表现卖家的专业性下面是一个不错的例子：

Hi，there

S,M,L,XL,XXL are all available at this stage, you can do the purchase and leave me a note for the size you need, I will organize item ASAP once payment has been made Regards

3.发货后的回复：

从货物离开中国海关至买家收到货物建议每个阶段卖家都给买家发一封邮件通知买家，直到买家收到货为止。因为买家付款后都急于收到货物，而邮寄过程一般又是5-10天不确定的，因此这样随时通知买家货物状态一是表现自己商业诚信度二是及时的沟通能让买家不再急切询问。下面是一个不错的例子：

1.Dear David，

The item you order is already sent it out and the tracking number is EA935185185CN

The mail status is as follows:

20071130 21:43:12

SHANGHAI

Dispatch from Sorting Center

This is the status of your order. You will get it soon. Thanks for your support and understanding.

2. UNITED STATES OF AMERICA USSFOA

Handed over to Customs

this is the status showing on EMS.Have you already get the items? If you have got the items, please let me know. Thanks

Regards

Hi there

Just a quick update, item has been sent earlier from manufacture direct and you should have received it by late this week or early next week, also as you are my first time customer, I have enclosed a pair of Columbia Coolmax hiking socks worth 15 in retail, hope you enjoy them. Any questions please let me k now. And I’m willing to help anytime: P Keep in touch! Regards

4.提醒买家给自己留评价,这是在交易结束后很重要的一环节：

Hi there,

Thanks for your continuous support to our store, and it would be appreciated if you can leave us a positive feedback and I will do the same to you. Thanks

Regards

二、买家常见问题回答：

1.推广新产品,采购季节期间根据自己的经验，可给买家推荐自己热销的产品。Hi there,

Right now Christmas is coming, and hair straightened has a large potential market. Many buyers bought them for resale on eBay or in their own store, it‘s high profit margin product, here is our GHD mk4 STRAIGHTER link, Please click to check them our, if u want to buy more than 10pieces, we also can help u get a wholesale price. Thanks.

Regards

2.货物断货，货物偶尔的断货只要认真解释一下，买家一般能够理解，最好的办法是告诉买家自己会积极尽量帮他找到库存，同时向他介绍类似的款式供其选择。

Hi there,

We are really sorry that the bag you order is out of stock at the moment.

I will contact the factory to see when they are going to be available again.