进出口英语函电4

2. There is the complaint made by buyers who find fault with the goods as an excuse to escape from their contracts, either because they no longer want the goods or because they have found that they can get them cheaper elsewhere. If a complaint has to be made by buyers, the matter should be investigated in detail, and these details should be laid before the party charged. When making a complaint, plan your letter as follows: a) Begin by regretting the need to complain b) Mention the date of the order, the date of delivery and the goods complained about.
Insurance
一、Writing skills 1、 谈及该订单货物或合同货物 2、介绍保险情况及惯例做法 3、 说明对该订货投保的金额、险种及保险费或 提出有关额外保费、附加险别的要求 4、答复 二、常用句型 句型1：办理保险 1）Please insure FPA at your end. 请在你处投 保平安险。
8）Insurance is to be covered by the sellers against All Risks for 110% of the invoice value with the PICC. 由卖方按发票金额110% 向中国人民保险公司投保一切险。 句型2：赔偿 1）If any damage to the goods occurs a claim may be filed with the insurance agent at your end, who will undertake to compensate for the loss sustained. 货物入发生损坏，可向 贵地的保险代理提出索赔，他们将赔偿你方遭受 的损失。
Complaints about wrong goods: 先生： 订单第4312号 我们收到了装运单证，并在“Isabella”轮到达汉堡时提取了货 物。 我们非常感激你们迅速执行这一定单。除了第71号 箱，看来一切都正常无误。 很遗憾，我们在开启那只箱子时发现，箱内所装的完 全不是订购的货物。我们只能假定，这是一次差错，而箱 内的货物是属于其它张定单的。 由于我们需把所定之货用来完成向新客户交货，故我 们不得不要求你们立即安排发运换货。今附上第71号箱内 货物清单一纸，如你方能将此清单同我方定单及你方发票 副本进行核对，我们将感到很高兴。 在此期间，我们保留着上述箱子，听候你方处理，你方对此作 何处置请告知为盼。
Dear Sirs,
Our Order No. 4312 We duly received the documents and took delivery of the goods on arrival of the s.s.” Isabella” at Hamburg. We are much obliged to you for the prompt execution of this order. Everything appears to be correct and in good condition except in case No. 71. Unfortunately, when we opened this case we found it contained completely different articles, and we can only presume that a mistake was made and the contents of this case were for another order.
As we need the articles we ordered to complete deliveries to our new customers, we must ask you to arrange for the dispatch of replacements at once. We attach a list of the contents of case No.71, and shall be glad if you will check this with our order and the copy of your invoice. In the meantime we are holding the abovementioned case at your dispatch; please let us know what you wish us to do with it. Yours faithfully,
Complaint and Adjustment There are two kinds of complaints being frequently make by buyers: 1. The genuine complaint, which arises from one of the following situations: a) The wrong goods may have been sent b) The quality may not be satisfactory. c) The goods may have been delivered damaged or late. d) The prices charged may be excessive, or not any damage be incurred, you may approach the insurance agents on your side and submit an insurance claim supported by a survey report. 如果货物发生损坏，你方可凭 检验报告与你处保险代理联系并提出保险索赔。 Situational Practice 你公司收到卖方5约5日函，信中要求将货物投 保，费用由买方承担。请写封回信给买方告知， 你方已根据中国人民保险公司1989年1月1日海 洋货物运输条款给该批货物按发票金额的110% 投保了一切险。并正开列保险单，将在下周二将 保单寄去。
2）We generally insure WPA on CIF sales. 按 CIF价出售的货物，我们一般投保水渍险。 3）Please cover the goods against War Risk. 请将货物投保战争险。 4）As our order was placed on a CIF basis, the insurance is to be arranged by you. 由于 我方是按CIF价订货的，应由你方投保。 5）We will effect insurance on your behalf. 我 方愿代你方投保。 6）Please insure us on the following goods. 请为我方投保下列货物。 7）We shall insure the goods for 110% of the invoice value. 我们将按发票金额110%投保此 货物。
2）We are sorry to learn that your goods were badly damaged during transit and the insurance company will compensate you for the loss according to the coverage arranged. 我们很遗憾地通知你方货物在途中严重受损，保 险公司将按照投保险别赔偿损失。 3）An insurance claim should be submitted to the insurance company or its agents within 30 days after the arrival of the consignment at the port of destination. 保险索赔应在货物 到达目的港30天内提交保险公司或其代理商。
c) State your reasons for being dissatisfied and ask for an explanation. d) Suggest how the matter should be put right. Replies to complaints should always be courteous, even if the complaint is unfounded; the sellers should not say so until they have good and reliable grounds on which to repudiate the claim. The following rules should be noted when dealing with a complaint: a) The first thing that has to be decided is whether the complaint is justified. If so, then you have to admit it readily; express your regret and promise to put maters right.
b) If the complaint is not justified, point this out politely and in an agreeable manner. It would be a wrong policy to refuse the claim offhand. c) If you cannot deal with a complaint promptly, acknowledge it at once. Explain that you are looking into it and that you will send a full reply later. d) All complaints should be treated as serious matters and thoroughly investigated. There is no need for the sellers to go into a long story of how the mistake was made and a short explanation may be useful.