遗失物品管理制度

POLICY 程序

遗失物品管理制度 Lost and Found Policy

Policy#: 程序#

Effective Date: 生效日期 2013-9-12

Region: 区域 China Supersede Date: 代替日期 Department: 部门 Security Affects: 范围 Approval: 批准

Name: 姓名 Han Wei Peter Schaumburg Position: 职位

Chief Security

General Manager

目的 Aim ：

对酒店管理区域内遗失物品的安全管理，维护酒店合法利益。

To manage the lost items within the area managed by hotel, to protect hotel’s legitimate rights and interests 要求 Requirement ：

全体员工在酒店管理区域内捡拾到任何遗失物品时，应第一时间送交保安部登记、备案、保存。

Hotel staff finding any lost items in the hotel must give it to Security department right away for recording, filing and storing. 职责 Responsibility ：

酒店保安部由专人负责对送交的遗失物品进行接收、登记、保存、发还、备案工作。 Security department will assign a staff to handle lost and found items, for receiving, recording, storing, returning, and back up documenting and other related jobs. 一、酒店捡拾物品管理制度酒店捡拾物品管理制度：：Lost and Found Policy

1、所有员工在酒店管理范围内捡拾的现金、首饰、有价票证、皮包等财物时，应主动送交保安部处理。

Hotel staffs, who have found any cash, jewelry, valuable Ticket/coupon, wallet and other belongings within hotel, must take the initiative to bring the item to Security

department.

2、为防止他人冒领失物，任何人不得以任何形式将物品特征或现金数额等具体情况泄

漏他人。

The details of the lost items should be kept classified in case of falsely claim.

3、送交保安部的遗失物品价值较大、现金数额较高时保安部应立即报送属地公安机

关同时进行备案、登记。

If the lost items are high valuable items, or big amount of cash, Security department shall report to local police station and keep in file at the same time.

4、对捡拾物品隐瞒不报、据为己有者，一经发现，将根据国家相关法律、法规及酒店

管理制度给予严肃处理。

Lost found items must to handed-over to Security department, any personnel possessing these items without permission will be strictly dealt with according to relevant laws and regulations.

5、遗失物品的保存Storage of lost and found：

1）价值较高的物品保存时间（价值1000元以上）为一年；

High value items’ (Over ¥1000) storage time is one year

2）一般物品保存时间为六个月；

Other items’ storage time is six months.

6、超出保存时间且无人认领的物品，保安部须报请酒店总经理后方可处理。

For items which are stored over the correspondent timeframe, Security department must report to GM before dealing with the item.

二、保安部对遗失物品管理标准

：Manage standard for lost & found items 保安部对遗失物品管理标准：

1、保安部指派专人对遗失物品进行统一管理。

Security will assign a staff to control the lost items

2、遗失物品管理人在接收遗失物品时，应与捡拾人共同对遗失物品进行清点、核对，

并认真填写“捡拾物品登记表”。

When receiving the items from the founder, the receiver in security department shall check the items and fill in the “Lost items registration form” accordingly.

3、在失主认领遗失物品时应提供有效身份证件及遗失物品的详细信息，遗失物品管理

人根据《遗失物品登记表》进行详细核对，确认无误后，需认领人在《遗失物品登记表》上签字确认后，方可发还。

The person to claim the items shall bring their valid ID card and provide details about the item. Security department will check with the lost item form, if everything is correct, the claimer shall sign on the “lost item registration form” then retrieve the item.

4、保安部对遗失物品进行拍照，留样存档。

Security department will take the photo for the item and keep it in file.

5、遗失物品必须妥善保管，严禁私自挪用。

The lost item should store properly and it is strictly prohibited to use for personal reason.

6、根据遗失物品的大小、类型、价值、进行分类管理。

Manage the items differently, sort by size, type, value and etc.

7、保安部遗失物品管理人定期对保安部保管的遗失物品进行核对，确保遗失物品与

《遗失物品登记表》记录相符。

The person to manage the items shall check the items regularly, to ensure the items are as same as what is recorded in the the registration form.

8、保安部遗失物品管理人及时对已领取的遗失物品进行注销记录。

Write off the claimed items timely.