商务英语口语接待客户

ChapterⅡReceiving Clients

（接机，参观产品，社交娱乐等）

Background Knowledge （公司、人物介绍，对话情景）

Susan Wang, sales manager of Sunshine Import & Export co. ltd and her secretary , Diana Li are going to meet Fred Johns, the purchase manager of Global Trading Inc at Shanghai PuDong International Airport.

一，Meeting the Guest

1．At the airport.

Miss Li is meeting Fred Johns.

L: Excuse me, sir. Are you Mr. Johns from Global Trading Inc., New York

J: Yes, I am. You must be Diana Li from Sunshine Import & Export co. ltd

L: Yes, it’s my pleasure to meet you. Welcome to Shanghai. Did you have a pleasant trip

J: Well, I enjoyed it very much.

L: Anyway it’s a long way to China, isn’t it I think you must be very tired.

J: But I will be all right by tomorrow, and ready for business.

L: Great. Well, let’s go.

2．Introducing the Guest to the Superior.

Miss Li is introducing Mr. Johns to Susan Wang, the sales manager.

L: I would like to introduce you to Miss Wang, our sales manager. Miss Wang, this is Mr. Johns, the purchase manager from Global Trading Inc.

J: Nice to meet you, Miss Wang.

W: Nice to meet you, Mr. Johns. Welcome to our city. I hope you will enjoy your stay here.

J: Thank you. I have been looking forward to this trip.

W: We’ll do everything we can to accommodate you and make you comfortable.

J: You are so nice. I hope we’ll have a good cooperation.

W: Great. Now let’s take a short rest in the waiting room. Then Miss Li and I will take you to visit our company.

J: Good idea. Let’s go.

二，Client Reception

1．Introducing the company.

Miss Wang and Miss Li are introducing the company to Mr. Johns.

W: Here is our company, Sunshine Import & Export co. ltd.

J: Yes, I’ve heard the company for a long time.

W: Well, we have been in this line for a long time. And we are one of the most competitive suppliers of this line. We have nearly 280 employees and sales of $ 9,806 million. We manufacture fine chemicals, Rongalite C 98 PCT in lumps. Our products are sold in Britain, America, Japan, Italy and South East Asia and well appreciat ed by their purchasers.

L: Yes, and we always take customers first.

J: Great. Do you have any new products

W: Yes, it is researched by our Research and Development Department. I think it will

be the best-selling lines.

J: Wonderful. Can I have a look at these new products

W: Of course, Miss Li will show you around the different departments of our country, and then we will visit the products.

2．Introducing the department.

L: Follow me please, Mr. Johns. This is our marketing department.

J: Looks great.

L: Yes, Marketing department mainly advertises and markets products. And this way, this is our Research and Development department.

J: I’ve heard a new kind of chemical product has been developed by this department. L: Yes, this department is very important for the company. It is called “heart” of the company.

J: Do you have Dispatch department

L: Of course, please turn right, and this is our Dispatch Department, which is responsible to send goods to customers. And we have a great After-sales department.

J: It means whatever problems we have after sales, we can get help from this department.

L: Yes, we always take customers as our Gods. Our after-sales service is perfect. 3．Introducing the products.

Miss Wang and Miss Li are introducing the products to Mr. Johns.

W: Mr. Johns, now let me show you around our product exhibition room.

J: I can hardly wait to visit the products.

L: This way, please.

W: Ok, we are in the product exhibition room. Our latest products are exhibited here. L: Yes, in a word, our products have the excellent qualities and reasonable prices. We have 5-year warranty and the best service conditions. You can rely on us.

J: I am really interested in Type 1 &2. Would it be possible for me to have a closer look at your samples

W: Of course, please.

(Mr. Johns is study the samples carefully.)

J: Now I can’t wait to consult the details of the contract.

三，Social Activities

1．Appointment and Visiting.

Mr. Johns has an appointment with Mr. Chen, the general manager of the company at 2 o’clock in the afternoon. He’s in waiting room now. Miss Li, the secretary, is receiving Mr. Johns.

L: Mr. Johns, may I help you

J: I would like to see Mr. Chen.

L: Do you have an appointment

J: Yes, he knows I’m coming. Our meeting is set for 2 o’clock.

L: Please wait for a moment.

(Miss Li is telephoning to Mr. Chen. Mr. Chen confirm s the appointment with Mr. Johns)