b电话英语(商务篇)

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电话英语(商务篇)

商务电话的应对有其一定的处理流程。

如果能够把握住这些模式，即使你知道的词汇有限，对对方所讲的内容了解不是太多，也不会对你的工作造成很大的影响。

这一种模式很象各企业编订的电话手册中所规定的处理程序。

曾经出国旅行的人，都有初次确认机位时的不安经验，一方面担心因为自己所能应用的英语词汇不多而无法准确地表达自己，令一方面又怕对方说话太快自己又听不懂。

其实，航空公司的工作人员所说的英语，都是按照其电话手册所规定的用语来说而已。

经过二、三次的经验，逐渐习惯这些处理模式之后，你就不会感到恐慌。

同时你也会逐渐了解对方所说的话了。

虽然商务上的英语会话范围较为复杂，但是它仍然有其一定的先后程序。

第二章商务篇的内容，是要帮助读者在这方面有全面了解，并培养在任何场合都可应用的表达能力。

［约定晤面]到国外出差之前，一般而言都以传真和外国的当事者取得晤面的约定，很少用电话联络。

但是在国内，或是自己在国外需要紧急晤面的时候，利用电话则较为方便。

在国内，外国客户打电话要求约定见面的电话多。

相同地，国人在国外时，打到人家公司要求晤面的情形也不少。

在本篇中所要介绍的是要求晤面的人，（１）正确介绍自己的姓名，与正确获知对方姓名。

（２）要询问希望与谁晤面，并且把意思正确地传达给对方。

（３）要传达或询问约定的时间与场所。

如果能正确地沟通并掌握上述三点原则，那么你的商务英文电话就可以说是及格了。

(1)经由秘书安排约定I'd like to make an appoingtment with Mr.Hammer. （我想要和Hammer先生约个见面时间）原则上约定见面商谈时，应事先用传真或信函同志对方较为妥当。

如果在事先未能以书面告知时，最好说清楚见面时想说的内容，如to diascuss the contract [洽谈合同事宜]。

（2）经由秘书安排约定Could I see Mr.Hammer sometime this week? （我们能不能在这个星期跟Hammer先生见个面？）sometime this week 是[这个星期随便什么时候]之意。

商务电话英语作文80词

商务电话英语作文1In the modern business world, business calls play an extremely important role. With the globalization of business, they are widely used in international business exchanges. Through business calls, companies can quickly communicate with partners, clients and suppliers around the world without the constraints of geographical distance.When making a business call, there is a basic process to follow. First, a polite opening is essential. For example, "Good morning/afternoon, this is [your name] from [your company]. How are you today?" This sets a positive and respectful tone for the conversation. Then, clearly state the purpose of the call. If it is about an order, you could say, "I'm calling regarding the order [order number] we placed last week." During the call, effective communication is crucial. Listen carefully to the other party's response and express your views clearly and concisely. For instance, when discussing the details of an order with a foreign client, you need to accurately convey information such as product specifications, delivery dates and prices. Finally, end the call appropriately. A simple "Thank you for your time. Have a nice day." is a good choice.Clear expression and polite language are key in business calls. In a call with a foreign client about order details, if you are not clear, it maylead to misunderstandings. And polite language always makes the other party feel respected and more likely to cooperate.2I once had an important business call with a potential overseas partner. The call started smoothly as we introduced our respective companies and the projects we were interested in collaborating on. However, halfway through the conversation, a problem emerged. The network connection became unstable, and there were intermittent disruptions in the call.At first, it was really frustrating because some crucial information was being conveyed at that time. But I quickly calmed myself down. I tried to speak more slowly and clearly to ensure that every word could be heard during the brief moments of connection. I also repeated the key points several times to make sure there was no misunderstanding.Fortunately, the partner on the other side was also very patient. We both adjusted our speaking pace and used simpler words to avoid any potential language barriers that might be exacerbated by the poor connection. In the end, we managed to complete the call successfully and reached a preliminary agreement.This experience made me realize that in business calls, the ability to deal with unexpected situations is extremely important. It can not only save the call from failure but also show your professionalism and reliability to your partners.3In the business world, proper telephone etiquette is of utmost importance. It can be considered as a crucial factor for business success.First of all, good telephone etiquette helps to leave a positive impression on the other party. When we answer a business call in a polite, professional and enthusiastic tone, the caller will feel respected and valued. This positive first impression can lay a solid foundation for future cooperation. For example, if a salesperson answers the phone rudely, the potential customer may immediately lose interest in the product or service.Secondly, it is conducive to efficient communication. Using proper language, speaking clearly and concisely, and listening attentively during the call can avoid misunderstandings. In a business negotiation via phone, if one side is constantly interrupting or using ambiguous language, it will lead to inefficiency and may even make the negotiation break down. There are cases where a business deal failed just because one party was impatient and impolite on the phone. In conclusion, business telephone etiquette is an essential element that every businessperson should master.4In the business world, the business phone call is a very important means of communication, which has the characteristics of immediacy and convenience. Through a simple phone call, business people can quicklyconnect with partners, clients or colleagues regardless of distance.When it comes to business phone calls, there are a lot of common phrases and expressions. For example, when making an appointment, we often use phrases like "I was wondering if we could schedule a call at...", "Would it be possible to have a phone conversation on...". During the call, expressions such as "To get straight to the point", "In terms of...", "As far as I'm concerned" are frequently used. These phrases and expressions can help us express our ideas clearly and concisely.Mastering these common phrases and expressions in business phone calls is crucial for enhancing communication skills. It allows us to convey information accurately, show professionalism and courtesy, and avoid misunderstandings. It also helps in building good relationships with business partners and clients, which is essential for the success of business operations.5Before making a business call, I always make thorough preparations.I gather all the relevant information, including the background of the company I'm calling, the details of the project we might cooperate on, and the key points I want to convey. I also rehearse what I'm going to say to ensure that I can express myself clearly and concisely.Once, I was about to call a potential partner regarding a large - scale project. I had spent days preparing all the necessary documents andformulating my speech. When I finally made the call, I was confident. I greeted the person on the other end politely and introduced myself and my company briefly but effectively. Then, I smoothly led the conversation to the project. I presented our plans, advantages, and the potential benefits for both sides. The person on the other end was very interested and asked many questions. I was able to answer them all because of my prior preparations. In the end, we reached an agreement in principle on the project. This experience made me firmly believe that sufficient preparation is the prerequisite for a successful business call. Without it, we may stumble over our words, be unable to answer questions properly, and ultimately lose good business opportunities.。

商务英语1000必备单词 Unit 6： On the Phone 电话英语

商务英语1000必备单词 Unit 6： On the Phone 电话英语（实用版）编制人：__________________审核人：__________________审批人：__________________编制单位：__________________编制时间：____年____月____日序言下载提示：该文档是本店铺精心编制而成的，希望大家下载后，能够帮助大家解决实际问题。

文档下载后可定制修改，请根据实际需要进行调整和使用，谢谢!并且，本店铺为大家提供各种类型的实用资料，如工作报告、合同协议、条据文书、策划方案、演讲致辞、人物事迹、学习资料、教学资源、作文大全、其他资料等等，想了解不同资料格式和写法，敬请关注!Download tips: This document is carefully compiled by this editor. I hope that after you download it, it can help you solve practical problems. The document can be customized and modified after downloading, please adjust and use it according to actual needs, thank you!Moreover, this store provides various types of practical materials for everyone, such as work reports, contract agreements, policy documents, planning plans, speeches, character stories, learning materials, teaching resources, essay encyclopedias, and other materials. If you want to learn about different data formats and writing methods, please pay attention!商务英语1000必备单词 Unit 6： On the Phone 电话英语学习英语中词汇是一个基本的入门，针对不同阶段的人群，需要学习词汇也是不同的，而在商务交往中对于词汇量有着更高的要求，那么关于商务人员需要必备的哪些词汇呢 ?以下是本店铺给大家整理的商务英语1000必备单词 Unit 6 On the Phone 电话英语，希望可以帮到大家Unit 6 On the Phone第六单元电话英语call centerAdam had a job at a call center during his college years.电话客服中心亚当大学时代曾在某家电话客服中心工作过。

常用商务英语-电话篇

二。

听不清楚1. Sorry, I didn't catch you.对不起，我听不懂你说的。

2. Sorry, I didn't understand. 抱歉，我听不懂。

3. Sorry, I didn't get what you said. 对不起，我没听懂你说的话。

4. I can't hear you very well. 我听不太清楚。

5. I can barely hear you. 我几乎听不到你说的。

6. I'm having trouble hearing you. 我听不清楚。

7. We have a bad connection. 通讯效果不太好。

8. I can't catch what you are saying. 我听不太清楚你说的话。

发生上面的情况，你可以请对方在重复一遍，你可以说：1. Pardon?请再说一遍好吗？2. Excuse me? 请再说一遍？上列两句都是对不起之意，但用在会话上，如果后面没有接说明，并且语尾上扬，就是要对方再说一次。

听到这句话时就要知道对方要自己再说一遍。

3. I beg you pardon? 能请你再说一遍吗？（此句有请求对方原谅及再说一次的意思）4. Could you repeat that, please? 能请你再说一遍吗？5. Would you say that again? 你能再说一遍吗？三。

请对方说慢点的说法：1. Would you speak more slowly? 你能再说慢一点吗？2. Could you speak up a little? 你能在大声一点吗？（speak up 大声说=speak out）3. Would you speak more clearly? 你能再说清楚一点吗？4. Would you explain more for me? 可以为我解释一遍吗？5. Please speak a little louder. 请讲大声一点。

关于商务电话英语对话

关于商务电话英语对话在世界经济全球化及中国加入WTO的形势下,社会需要大量能够用英语在国际上进行科技、经贸、法律和文化等方面交流的专业人才。

小编精心收集了关于商务电话英语对话，供大家欣赏学习!关于商务电话英语对话1Secretary: Hello, Mr. Green's office.Henry: Hello, could I speak to Mr. Green, please?Secretary: Who's calling, please?Henry: Mr. Henry.Secretary: I'm sorry. He's out just now.Henry: When will he be back?Secretary: I'm not sure. Can I take a message?Henry: OK. I'd like to make an appointment with him tomorrow.秘书:你好。

这里是格林先生的办公室。

亨利:你好。

我可以和格林先生通话吗?秘书:请问您是谁?亨利:我是亨利。

秘书:对不起，他刚出去。

亨利:他什么时候回来?秘书:我不敢确定，我能给您捎口信吗?亨利:可以。

我想预约和他明天见面。

关于商务电话英语对话2Salesman:Hello, Mr. Milton. Are you free this weekend?Milton:Yes.Salesman:I'd like to visit you. We have some thing new you may be interested in.Milton:Good.Salesman:When should we come?Milton:At 6:30 this Saturday evening.Salesman:OK. See you then.售货员:嗨，米尔顿先生。

商务英语电话对话范文

商务英语电话对话范文商务合作时，用英语来与客户进行对话，有什么范本吗?下面是给大家整理的商务英语电话对话范文，供大家参阅!商务英语电话对话范文1A: Hello, thank you for calling Bradford and Sons. This is Tracy speaking, how may I help you?A：您好，感谢您致电布拉德福家庭公司。

我是特蕾西，有什么需要我帮忙的吗?B: Hello. I would like to speak to your director of human resources, Ms.Jenkins, Please.B：你好，我想找你们的人力资源部主任詹金思小姐通话。

A: Just a moment. I'll check to see if she is at her desk. May I tell her who is calling?A：稍等，我去看看她是否在办公室。

请问您是哪位?B: This is Bill Burton from Milford Insurance, I'm calling ___①___our meeting next Tuesday.B：我是米尔福德保险公司的比尔伯顿，我想问一下有关下周二我们见面的事。

A: Thank you, Mr.Burton. Can you pleaseholdfor a moment? I'll check to see if she is available.A：谢谢你，伯顿先生。

请您先等一会儿好吗?我去看看她是否在办公室。

B: No problem.B：没问题。

A: I'm sorry, Ms.Jenkins is away from her desk. She has already left for lunch. Would you like to____②____for her?A：非常抱歉，詹金思小姐现在不在办公室。

商务打电话英语口语

商务打电话英语口语（经典版）编制人：__________________审核人：__________________审批人：__________________编制单位：__________________编制时间：____年____月____日序言下载提示：该文档是本店铺精心编制而成的，希望大家下载后，能够帮助大家解决实际问题。

文档下载后可定制修改，请根据实际需要进行调整和使用，谢谢!并且，本店铺为大家提供各种类型的经典范文，如工作总结、策划方案、规章制度、演讲致辞、合同协议、条据书信、应急预案、教学资料、作文大全、其他范文等等，想了解不同范文格式和写法，敬请关注!Download tips: This document is carefully compiled by this editor. I hope that after you download it, it can help you solve practical problems. The document can be customized and modified after downloading, please adjust and use it according to actual needs, thank you!Moreover, our store provides various types of classic sample essays, such as work summaries, planning plans, rules and regulations, speeches, contract agreements, policy letters, emergency plans, teaching materials, complete essays, and other sample essays. If you want to learn about different sample formats and writing methods, please pay attention!商务打电话英语口语商务打电话英语口语（精选140句）商务英语专业主要属于文学中外国语言文学类专业，在外国语言文学类中主要都是各种语言类专业，比如说日语、法语、西班牙语等专业。

商务英语电话用语

Ask the person whether he has a moment to speak with you before starting the conversation. Do not assume the person can speak with you just because he answered the phone.
How to make an efficient call
1,Set aside a specific time to make your phone calls.
2,Have a calendar and a pen at hand.
3,Gather all of your information and supplies before making your calls.

Ask to speak with the person for whom you are calling
“May I speak with (person’s name)?” Do not assume you are speaking with the correct person. If the person has already identified himself upon answering the phone, confirm that you heard the correct name before continuing. Make sure to listen to how the person introduced himself and repeat his name exactly as spoken including any professional titles and titles such as Mr., Mrs. and Miss.

商务英语

商务英语打电话（telephone calls）Public phone 公用电话Pay phone 付费电话On the phone 在打电话Local call 室内电话Long distance call 长途电话Overseas call 国际电话Person-to-person 叫人电话Station-to-station 叫号电话Bad connection 线路不佳Crossed lines 电话干扰Area code 区域号码Telephone book 电话簿Telephone message 电话信息Urgent 紧急的Extension 分机Signal 信号Dial 拨号Receiver 听筒Telefacsimile电话传真Switchboard 电话总机开始通话（making a phone call）1 Connect me with Rose Hotel please 请给我接玫瑰旅店。

2 Please put my call through to Washington 请接华盛顿。

3 Hello is Peter in？喂，彼得在吗？4 Hello get me Mr. Brown on the phone please 喂，我想请布朗先生听电话5 Could I speak to Tom 我可以请汤姆接电话吗？6 Hello Peter speaking I would like to speak to Betty 喂，我是彼得，我可以和贝蒂说话吗？7 Hello this is Mary speaking May I have a word with Helen？喂，我是玛丽。

我可以和海伦说几句吗？接电话（receiving a call）1 I will put you through 我给您接电话2 The line is busy 电话占线3 who is calling please？您是哪位？4 I will just find out if he is in 我去看看他在不在5 He is tired up right now 他现在没有空6 He is not available right now 他现在不能马上接电话7 He is on another line right now 他正在打电话8 Do not hang up please 请不要挂电话9 I am afraid you have dialed the wrong number 恐怕你打错了10 The line is busy 电话占线11 I could not get through 我无法接通对话1A：Hello，this is John from trade company speaking 喂，我是贸易公司的约翰B：This is the bank of Germany 这里是德意志银行A：Could you get me through to your CEO Mr. Wang 我能与总裁王先生通话么B：I am sorry He is out unexpectedly 非常抱歉，他外出了A：Well when he comes back could you tell him to call me back 那你能转告他，叫他回来给我电话B：The trade company？I got it 贸易公司是吧？我明白了A：Thanks a lot 多谢对话2A：Hello This is accounting department 喂这里是会计部B：Can I talk to Mr. Hou 我能和侯先生说话么A：Hou Ming？he is in the general department I am afraid you called the wrong number 侯明？很抱歉，他是总务部的，恐怕你打错电话了B：I can not get through to the general department Can you do me a favor？I have something urgent to talk to him 总部的电话接不通我有急事找他商谈你能帮帮我吗A：Well hold the line please I will ask him to come here 好的，别挂电话，我把它叫过来吧B：That is great Thank you 太好了谢谢A：Do not mention it Hold the line please 不客气，请别挂电话对话3A：This is Bill speaking Is Peter is 我是比尔，彼得在吗B：Hold your line please I will call him now 请别挂电话我马上去叫A：Sorry to keep waiting this is peter speaking 让您就等了我是彼得B：How are the sales for computers 电脑的事儿进展的怎么样了A：They are satisfied with the specification and quantity，but for the unit price of it，we need to discuss this with Mr. Clark 规格数量都已经得到对方的认可但是价格必须再和克拉克先生商量下B：When do you think you can settle it 什么时候能够做好A：Tomorrow afternoon I am going to his office to have a talk about it I will try my best to settle it 明天下午，我去他办公室商量此事，但是我会尽量办妥这件事的对话4A：Good morning This is ABC company 早上好，这里是ABC公司B：Mr. Li in the export department please 请找出口部的李先生听电话A：I beg your pardon 请再说一遍B：I want to speak to Mr. Li of export department 我要和出口部李先生讲话A：I am sorry we have two Mr.Li here what is his first name 抱歉我们这里有两位李先生，他叫什么名字B：Li Tong 李彤A：He is on another line at the moment Is it urgent？他正在接另外一个电话请问事情紧急吗B：Yes please ask him to call me back later 是的，请他过会儿给我回个电话A：Can I have your name and phone number 可否留下你的姓名及电话B：My name is John Hamiliton and my number is 123456 我的名字是约翰·汉密尔顿号码是123456A：Mr.Hamiliton at 123456 thank you for calling I will give him your message as soon as possible 123456汉密尔顿谢谢你的来电我会尽快把你的话告诉他对话5A：Good morning 早上好B：Good morning this is Alex here I am calling from Los Angeles 早上好，我是亚历克斯，我正在洛杉矶打这个电话A：How can I help you？我能帮你什么吗？B：May I speak to Mr.Watt？Is he available now？我能否与瓦特先生通话他现在有空么？A：Unfortunately he is not available at the moment Would you like me to put your call through to his assistant manager Mrs Brown 很不巧瓦特先生现在正在忙您需要我帮你接通他的副经理布朗女士的电话么B：Yes please you are very helpful 好的谢谢你帮我一个大忙A：My pleasure 乐意效劳对话6A：Hello this is Public Relations Department Manday Simpson speaking 你好这里是公关部，我是曼迪·辛普森B：Hello I would like to speak to Ms. Cathy Wills. 你好我找凯西·威尔斯女士A：Who is thing？请问您是哪位？B：Brooke Watt a friend of Cathy’s 布鲁克·瓦特我是凯西的朋友A：I am sorry Ms wills is not in the office right now would you like to leave a message？很抱歉，威尔斯女士现在不在办公室您想留下口信吗？B：Please tell Ms wills that I called and that she can call me back at 3：00 pm tody 请告知威尔斯女生我打过电话，她可以在今天下午三点给我电话。

商务电话英语(有时间的看看)

Telephone Calls1.I am sorry I wasn’t in when you called.That’s all right.很抱歉你来电话时我不在。

没关系。

2. Could you put me through to the toy department?请帮我接玩具部好吗？4. My name is Tony Smith, Shanghai Hotel Room 2107. My phone number is 6567- 8900我叫托尼·史密斯，住上海宾馆2107房间，我的电话号码是6567-8900。

5. Please make a remittance of 1,500 Y uan for the books you’ve ordered. The postage is included.您订的书请汇款一千五百元过来，邮资包括在内。

6. Hold on a moment please.请稍等。

7. I’ll see if she is in.我去看看她有没有在。

8. I am afraid she is out at the moment.对不起，她这会出去了。

9. I’ll be pleased to if I can.如果能的话，我很高兴。

10. Extension 121, please.Sorry, the line is busy.请接121号分机。

对不起，线路忙。

11. Could I speak to Mr. Johnson, please?Sorry, there is no one by the name of Johnson here. 我可以和约翰逊先生通话吗？对不起，这里没人叫约翰逊。

12. Could you hold on a minute? I’ll get him for you.Certainly. Thanks.稍等，我帮你去叫他.行，谢谢。

商务英语实用电话大全

商务英语实用电话大全来源：采购销售助手第一部分自己不会说英语时的应急电话用语：不擅长说英语的人接到英语电话时，千万不要手足无措，可用下述几种方式沉着应答。

(1) 请稍待片刻。

Just a moment, please.(2) 请别挂断。

我找一位会说英语的人来。

Hold the line, please. I’ll get an English speaker.(3) 请等一下。

我找个人来听。

Hold on, please. I’ll get someone to the phone.商务英语实用电话大全第一部分自己不会说英语时的应急电话用语：不擅长说英语的人接到英语电话时，千万不要手足无措，可用下述几种方式沉着应答。

(1) 请稍待片刻。

Just a moment, please.(2) 请别挂断。

我找一位会说英语的人来。

Hold the line, please. I’ll get an English speaker.(3) 请等一下。

我找个人来听。

Hold on, please. I’ll get someone to the phone.(4) 很抱歉，我英语说得不好。

我找位会讲英语的人稍后回电话给你。

请教您的大名及电话号码？I’m sorry, I don’t speak English well. I’ll have an English speaker call you back later. May I have your name and telephone number第二部分接电话的开场白：拿起话筒的时候，可先用Hello. Good morning. Good afternoon. 等问候对方，并报上自己的公司名、部门名、姓名等，如此可予人态度亲切的感觉。

(1) 早安。

这里是正泰贸易公司。

我能效劳吗？Good morning. This is Chengtai Trading Company. May I help you(2) 午安。

电话英语--商务

电话英语一，生活应用篇要找的人不在a: hello, this is carol. may i speak to miss chen?b: yes, one moment please. i\ll get her for you.a: thank you.b: i\m sorry, she\s not at her room right now.a: oh, i\ll call her again.自我介绍时，请注意： 1. "hello"等于是中文的“喂”，随时随地可用。

2. 打电话先行自我介绍是一种礼貌。

电话中最常用" this is~"的形态而不是"here is~"或"i am~",这是打电话需要注意的。

3. " may i speak to~" 也可以换成是"can i speak to~" 请~听电话。

抱歉这么晚打来的说法：1. I\m sorry to call you so late. 对不起这么晚打电话来。

2. I hope I didn\t catch you at a bad time. 抱歉这种时候找你。

（含有希望没有打扰到你的意思）3. I hope I didn\t wake you up so early. 我希望这么早没有吵到你。

4. I\m sorry to call you so early. 对不起这么早打电话来。

5. I\m sorry to bother you at this hour. 很抱歉在这时打扰你。

有急事时的表达方法：1. It\s urgent. Could I have her mobile phone number?2. Could you tell me where I can reach her?3. This is an emergency. I need to get in contact with him right now.对方不在的说法：1. It\s nothing important. 没什么重要事。

新商务英语电话对话范文(优选八篇)

商务英语电话对话范文(优选八篇)5商务英语电话对话范文(篇一)Dear Sir： Sep. 1, 2001We are sorry to report that in spite of our effort, we are unable to guarantee shipment by the agreed date due to a strike at our factory. We are afraid that your L/C will be expire before shipment. Therefore, please explain our situation to your customers and secure their consent to extend the L/C to .Sincerely商务英语电话对话范文(篇二)Dear Sir: June 15, 2001We have discussed your offer of 5% and accept it on the terms quoted. We are prepared to give your product a trial, provided you can guarantee delivery on or before the 20th of September. The enclosed order is given strictly on this condition. We reserve the right of refusal of delivery and/or cancellation of the order after this date.Truly商务英语电话对话范文(篇三)Dear Sirs: June 12, 2001Thank you for your letter of June the 8th. We regret that we cannot meet your terms. We must point out that the falling market hereleaves us little or no margin of profit. We must ask you for a keener price in respect to future orders. At present the best discountoffered for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope you will reconsider the offer.Truly商务英语电话对话范文(篇四)Dear Sir: June 4, 2001Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technicalinformation on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you.商务英语电话对话范文(篇五)Business etiquette is made up of significantly more important things than knowing which fork to use at lunch with a client. Unfortunately, in the perception of others, the devil is in the details. People may feel that if you can't be trusted not to embarrass yourself in business and social situations, you may lack the self-control necessary to be good at what you do. Etiquette is about presenting yourself with the kind of polish that shows you can be taken seriously. Etiquette is also about being comfortable around people (and making them comfortable around you!)People are a key factor in your own and your business' success. Many potentially worthwhile and profitable alliances have been lost because of an unintentional breach of manners.Dan McLeod, president of Positive Management Leadership Programs, a union avoidance company, says, "Show me a boss who treats his or her employees abrasively, and I'll show you an environment ripe for labor problems and obviously poor customers relations. Disrespectful and discourteous treatment of employees is passed along from the top."The SolutionMost behavior that is perceived as disrespectful, discourteous or abrasive is unintentional, and could have been avoided by practicing good manners or etiquette. We've always found that most negative experiences with someone were unintentional and easily repaired by keeping an open mind and maintaining open, honest communication. Basic knowledge and practice of etiquette is a valuable advantage, because in a lot of situations, a second chance may not be possible or practical.There are many written and unwritten rules and guidelines for etiquette, and it certainly behooves a business person to learn them. The caveat is that there is no possible way to know all of them!These guidelines have some difficult-to-navigate nuances, depending on the company, the local culture, and the requirements of the situation. Possibilities to commit a faux pas are limitless, andchances are, sooner or later, you'll make a mistake. But you can minimize them, recover quickly, and avoid causing a bad impression by being generally considerate and attentive to the concerns of others, and by adhering to the basic rules of etiquette. When in doubt, stick to the basics.The BasicsThe most important thing to remember is to be courteous andthoughtful to the people around you, regardless of the situation. Consider other people's feelings, stick to your convictions as diplomatically as possible. Address conflict as situation-related, rather than person-related. Apologize when you step on toes. Youcan't go too far wrong if you stick with the basics you learned in Kindergarten. (Not that those basics are easy to remember when you're in a hard-nosed business meeting!)This sounds simplistic, but the qualities we admire most when we see them in people in leadership positions, those are the very traits we work so hard to engender in our children. If you always behave sothat you would not mind your spouse, kids, or grandparents watching you, you're probably doing fine. Avoid raising your voice (surprisingly, it can be much more effective at getting attention when lower it!) using harsh or derogatory language toward anyone (present or absent), or interrupting. You may not get as much "airtime" in meetings at first, but what you do say will be much more effective because it carries the weight of credibility and respectability.The following are guidelines and tips that we've found helpful for dealing with people in general, in work environments, and in social situations.It's About PeopleTalk and visit with people. Don't differentiate by position or standing within the company. Secretaries and janitorial staffactually have tremendous power to help or hinder your career. Next time you need a document prepared or a conference room arranged for a presentation, watch how many people are involved with that process (you'll probably be surprised!) and make it a point to meet them and show your appreciation.Make it a point to arrive ten or fifteen minutes early and visit with people that work near you. When you're visiting another site, lingerover a cup of coffee and introduce yourself to people nearby. If you arrive early for a meeting, introduce yourself to the other participants. At social occasions, use the circumstances of the event itself as an icebreaker. After introducing yourself, ask how they know the host or how they like the crab dip. Talk a little about yourself- your hobbies, kids, or pets; just enough to get people to open up about theirs and get to know you as a person.Keep notes on people. There are several "contact management" software applications that are designed for salespeople, but in business, nearly everyone is a salesperson in some capacity or another. They help you create a "people database" with names, addresses, phone numbers, birthdays, spouse and children's' names; whatever depth of information is appropriate for your situation.It's a good idea to remember what you can about people; and to be thoughtful. Send cards or letters for birthdays or congratulations of promotions or other events, send flowers for engagements, weddings or in condolence for the death of a loved one or family member. People will remember your kindness, probably much longer than you will!商务英语电话对话范文(篇六)Good morning. It's a pleasure for me to be here in front of you to present myself. My name is Jennifer Wong, and I am a candidate for the position of Overseas Sales background and work experience are tailor-made for this position. I studied marketing as an undergrad here in Taiwan, and in 1995, I received my MBA from the School of Business, University of Texas. For five years, I have utilized my skills and knowledge as the Assistant Director of Exports for Magic Kitchen Appliances is a forward-looking company. I am aware that you are expanding into new markets, particularly in the . Thus you are going to need aggressive, take-charge sales representatives.At Magic Kitchen, during my five years there, we expanded our . market share by 25%. This is just one example of my ability to go out there and sell position with your company would be both a learning experience and a great opportunity. I look forward to becoming part of the Action team. Thank you.商务英语电话对话范文(篇七)Look at the letter below. Rewrite it as an individual letter to a customer - which would certainly be necessary if the customer had ordered ten items at this price and not just one.The first lines are done for you below.Dear Customer：We regret that your order is being returned to you due to thereason(s) checked below. Unfortunately， prices of equipment are constantly changing and these changes are often not reflected in our advertising due to the months between preparing advertising copy and its publication.Shipping and handling are also variable， so please include theproper charges if that is the reason that your order cannot be processed. It is always best to call us when more than one item is requested， to obtain exact shipping costs for your order.From time to time items are discontinued and， though this is beyond our control， we will be happy to suggest products which are suitable. Please give us a call on our inquiry line (304) 739-8723.Thank you for your patience， and we hope to serve you when the problem with your order noted below is corrected.(_) Item requested is no longer available.(_) Item requested is not yet available(_) Invalid credit card number. Please check your card.(_) Insufficient postage and/or handling. Please add $____ for shipping.(*) Price change. The new price is $(_) Other：_________________________________Additional notes： The product has been upgraded - the new version performs better than the original version， which has been discontinued.Begin your letter like this：12 April 19——Dear Mr Stafford，Your order #767 999 for ten CX 99 processorsI am sorry to inform you that we have been unable to process this order and I am returning it to you for your attention.商务英语电话对话范文(篇八)Dear Mr. Sun：We thank you for your letter of the 23rd August requesting addresses of possible agents for your products.On the attached list we have given names and addresses of three firms who in our opinion would be able to provide you with the required services, and would be interested in your proposition.Very truly yours.Oscar OlenderExecutive ChairmanAttachment。

经典商务英文电话对话

经典商务英文电话对话经典商务英文电话对话经典商务英文电话对话经典商务英文电话对话一A: Good morning. Hudson Textile Company. A:早上好!这里是哈德逊纺织品公司。

B: Good morning. Could I speak to. Mr. White, please B:早上好!请叫怀特先生听电话。

A: Yes. Hold the line, please... Hello, I“m afraid Mr. White is completely snowed under atpresent. He shouldn“t be free until 11 o"clock. Can I take a message A:好的，请稍等……喂，怀特先生现在根本走不开，直到11点才有空。

需要我转告一下吗B: Of course. Could you ask him to call me back It"s about the sample of article No.067. B:当然，请叫他给我回电话，是有关067号货的样品。

A: Yes. What"s your name, please A:可以，请问您贵姓B: This is Aram of Trans-America Clothing. B:我是泛美服装公司的艾拉姆。

A: Mr. Aram. Does he have your number A:艾拉姆先生，他有您的电话吗B: Yes , but I"ll give it to you again. It"s ***-*****. B:知道，但我还是跟你说一下，***-*****。

A: Thank you, Mr. Aram. I"ll give Mr. White the message. A:谢谢，艾拉姆先生，我会转告怀特先生。

办公室电话商务用语_职场礼仪_

办公室电话商务用语以前的公司一般有总机，由接线员将电话转接到各部门或者个人。

现在很多公司拥有类似的前台服务。

那么，如果你是在为别人转接电话的话应当怎么说呢。

电话转接i’ll put you through right now.我现在就帮你转接过去。

i’ll connect you with the department you want. hold on for a minute.我将电话转到您需要的部门。

请稍后。

i’ll switch you over to mr. clark.我将您的电话转给克拉克先生。

i’m sorry but the number is engaged. we’ll call you if connected.很抱歉电话占线，如果接通了我们就给您打电话。

订购商品及询问1. i'd like to place an order for your party dress from your catalog. 我想要订你们目录上的晚礼服。

2. may i order some flowers? 我可以订些花吗?3. how can i pay for this item? 我要怎么付款?4. i'd like to buy the car on your tv commercial. 我想要买你们电视广告上的汽车。

5. please send me your catalogue. 请寄目录给我。

6. do you have any life menu magazine tenin stock? 你们第十期的“生活菜单”还有存货吗?7. how long will it arrive? 需要多久才会送到呢?8. the product you sent to me is not what i ordered. 你们送来的产品不是我订的东西。

9. i'm calling about an order i placed a month ago. it hasn'tarrived yet. 我打电话是因为一个月前我订的东西。

商务英语情景对话电话篇

商务英语情景对话电话篇
1.Call me back please 请给我回电话
A:Could you have her call me back, please?
B:No problem. I will let her know.
A：你能让她给我回个电话吗?
B：没问题，我会告诉她的。

2. Collect call 对方付费电话
A: I need to make a collect call.
B: Just one second, I will connect you.
A：我得打个对方付费电话。

B：没问题，我给您接。

3.Could you call back later? 您能过会给我打电话吗?
A: I'm in the middle of something. Could you call back later?
B: Sure. I will call you this afternoon.
A：我现在很忙，你能过会给我打电话吗?
B：好的，我下午打给你。

4.Get the phone 接电话
A: I'm busy, can someone get the phone? B: Okay. I got it.
A：我有事儿，谁接一下电话好吗?
B：好的，我接了。

5.Give me a call 给我打个电话
A: If you need anything, give me a call. B: Thanks a lot.
A：如果你需要什么，给我打个电话。

B：太谢谢了。

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在本篇中所要介绍的是要求晤面的人，（１）正确介绍自己的姓名，与正确获知对方姓名。

（２）要询问希望与谁晤面，并且把意思正确地传达给对方。

（３）要传达或询问约定的时间与场所。

如果能正确地沟通并掌握上述三点原则，那么你的商务英文电话就可以说是及格了。

如果在事先未能以书面告知时，最好说清楚见面时想说的内容，如to diascuss the contract [洽谈合同事宜]。

（2）经由秘书安排约定Could I see Mr.Hammer sometime this week? （我们能不能在这个星期跟Hammer先生见个面？）sometime this week 是[这个星期随便什么时候]之意。

最好配合自己的日程表说清楚有空闲的时间，如Either on Wednesday or Thursday.（星期三或星期四都可以）。

（3）经由秘书安排约定Would it be possible to see Mr.Hammer tomorrow? （明天能不能跟Hammer先生见个面？）左句含有Does Mr.Hammer have time to meet with me tomorrow? (Hammer 先生明天有时间跟我见面吗？），或If he does have time,may I meet him tomorrow? (如果他有空，我明天能跟他见面吗？）之意。

（4）经由秘书安排约定What time is convenient for him? （他什么时候有空呢？）也可以说What time is he available?（他什么时候有空？），但用convenient 会给人比较客气的感觉。

如果无法照对方的要求时间见面时，就说I'm available at three o'clock.(我三点有空）来试探一下也无妨。

（5）经由秘书安排约定I'd like to have lunch with him tomorrow. （我想明天和他吃午饭）在欧美，商业界常举行 a lunch meeting [商业午餐]。

在这种聚餐中，不但容易相互沟通，也可以借此加深彼此交情，因而用餐的时间长达三小时的情形也屡见不鲜。

（6）直接求见本人If you have time, I'd like to meet with you today. (如果您有时间，我想今天跟您见个面）虽然已约好时间，可是有急事想提早见面时，就可以用这句。

如果没有空闲时间就说I'm sorry,but I'm really tied up today.（很抱歉，我今天真的没空）。

（7）直接求见本人Could you spare me about half an hour? (能不能给我半个小时的时间？）这句话是对熟人说的话。

spare是[腾出（时间），分让（东西）之意。

有时间的话说Sure.,OK.等；如果没空的话说I'm afraid I can't.(恐怕不行）就可以了。

（8）直接求见本人Could we get together at L.A.Restaurant? （我们能不能在洛城餐厅会面？）get together是[聚会、会面]之意的较为随便的说法。

说明聚会地点，如某某餐厅等时，最好指出大家共同认识（shared knowledge)的目标比较好。

（9）直接求见本人I was wondering if we could arrange a meeting to discuss the new product. （我想，我们是不是可以安排一次会面来讨论新产品）这句是经由第三者介绍而尚未谋面的人在约定晤面时使用。

I was wondering if...的说法含有不太拘束形式的温和语气。

还可以用Would it be possible to meet and discuss the new product?.（10）直接求见本人I'm calling about what we discussed the other day. （我打电话是为了前几天我们所讨论的事）这句是已见过面想再继续时的说词。

接到电话的人可以答称I've been waiting for your call.（我一直在等您的电话里），并接着说Let's get together. When can we meet to talk?(我们来聚一聚。

什么时候可以见面？）（11）询问目的What would you like to talk to me about? （你要跟我谈些什么事？）也可以用Can l ask you what you want to discuss?.要见面之前，事先了解讨论的内容、前后关系、背景（context)等有助于预作交涉前的准备工作。

（12）表示同意Sure. （好啊！）简短地表达肯定的方式有Certainly. (当然可以），Of course.(当然）等，意思都差不多。

在谈话中如果常用这种简短词句会给人幼稚的感觉。

应该用一些不同说法才能给人较佳印象。

（13）表示拒绝I don't think we have to meet on this subject. （关于这个问题，我不认为我们有见面的必要）对于不认识的人或推销人员的求见电话，认为无需见面时，可以用这句话，或明确地用It's probably not necessary to meet.(没有必要见面）来加以谢绝。

（14）与代理人会面I'm afraid I can't, but Mr.Brown will meet you instead. (我不能会面，但Mr.Brown会替我跟你见面）句首用I'm afraid I can't...会给人非常客气的印象。

若不小心而唐突地说出I'm too busy to meet you.,说不定会给对方带来受轻视的感觉。

（15）想要决定的时间与场所May I arrange the time and the place, please? (能不能让我安排时间与场所？）也可以Do you mind if I set the time and location for our meeting? (我来定见面的时间和地点可以吗？）。

开会的时间和地点常常影响商谈的成果，因而配合对方时间的同时，要把握主导权。

（16）询问适当的时间When do you have free time? （您什么时候有空？）这是自己有时间可以配合对方来约定见面时间的问法。

也可以用When are you available? 谈商务时，free time 指的是除去假日及下班后的时间。

（17）告知适当时间I'm free at three o'clock today. （我今天下午3点有空）此句是（3点以前不方便，但3点以后才有空）的意思。

也可以用I'm available at three o'clock.如果是[3点到4点有空]的话，就用availbale from three o 'clock until four 即可。

（18）提议约定日期与时间Can I see you Thursday at nine? （我能不能在星期四，9点跟您见面？）如果对方没有时间时，就用How about...? 的句型来调整适当的见面时间。

用I'll be free anytime from 10:00a.m.till 3:00p.m.on Wednesday.(星期三的上午10点到下午3点我都有空）的话，可以让对方选择方便的时间。

[下周如何？]Caller(C): Hello, my name is Steve Rogers with Aerospace Industries. I'm calling to set up a meeting with Mr. Hammer.Receiver(R): Yes, Mr.Rogers. Let me cheek Mr.Hammer's schedule. Let's see... He has an opening on Wednesday at ten.C: I'll be tied up the rest of the week, I'm afraid. Could we make it nest week instead? R: All right? How about next Monday at ten a.m.?C: Yes.That would be much better.R: Fine,then. We'll see you next Monday at ten.发话人（C）：喂，我是宇航工业公司的Steve Rogers,我打电话来是想跟Hammer先生约定会面。

收话人（R）：是，Rogers先生。

让我来查一查Hammer先生的日程表......他星期三10点钟有空。

C：我怕这星期我都会很忙。

能不能订在下个星期？R：这样好吗？下星期一早上10点好不好？C：好啊。

这样比较好。

R：好，那么我们下星期一10点见面。

[打电话来确认约会的时间]Caller(C): Hello, Mr.Hammer.Jack Ross here.I'm calling to confirm our appointment on Monday at ten o'clock in your office.Receiver(R): Yes. Everything's all set.C: I'd like to bring Mr.Huang and Ms.Sun with me.R: We're supposed to be meeting alone.C: I know, but I think they may add something valuable to the discussion.R: Fine, But no one else, OK?C: Yes, Mr. Hammer.发话人（C）：喂：Hammer先生。