酒店员工行为规范

CODE OF CONDUCT

员工行为规范

Personal Conduct 行为原则

Personal conduct is particularly important in the hospitality industry. As the hotel employees, team members are expecte to maintain proper decorum at all times, display professionalism at work , be repected to maintain proper decorum at all times, display professionalism at work, be repectful to supervisors, colleagues and subbordinate. One is expected to take care of hotel’s assets and pqoperties and ensure minimal wastage. Maintaining and ensuring the work environment if of high hugience standards and security is part of all team members’ duty .

员工应勤奋恪守，努力工作，完成各项工作任务。应服从上级领导安排，听从上级领导指示。应钻研业务知识技能，开发自身潜能，对工作应具有主动参与、积极进取的精神。应爱惜并节约使用公司的一切财物，尽力避免不必要的费用开支。应注意自身和周围人员的安全与健康防护，维护良好的工作环境。

Team Spirit 集体精神

Team spirit is particularly important in the hotel . Employees are part of the team and are expected to ensure and miantian harmony in the work environment an avoid any actions which will resultin damage to the team spirit or reputation.

员工是集体的一员，应本着诚实和睦的宗旨，时常为集体着想，避免任何有损集体利益和名誉的行为。

Grooming Standard 仪容仪表

Image is everything when working in the service & hoapitality industry. For our cutormers, you are the “face of Daysinn” and therefor a very important part of the Daysinn”s mak up.

As we all know , first impressions are crucial , so the better you look & feel. The better our customers will also feel.

保持良好的职业形象是服务行业的关键。对于顾客而言，员工代表着戴斯集团，因此，必须始终保持精神抖擞的专业形象。众所周知，我们给客人留下的第一印象尤为重要。良好的职业形象会为客人带来舒适的感觉。

As a representive of Daysinn, you are expected to take pride and care in your personal appearance. It is improtant that you project a conservative, business-like image in both behavior and dress, whether you are in direct contact in direct with our guests and owners, in a supporting area or in a non-guest lacation . In general , you must be neat , clean and well groomed in your appearance and follow your department’ grooming standards.

作为戴斯的一员，员工应该精心修饰自己，以呈现自己最好的状态。无论一线员工还是后台员工都应该从着装和行为上投射出一种职业形象。总而言之，员工应该保持干净、整洁，符合所在部门的仪容仪表标准。

To assist you in projecting your best image,we have set the following grooming and dress

standards to be maintained by all team members. Additional guidelines may be in effect in work areas with safty and santitation requirments. If you report to work in may be disciplined up to and including termination of employment.

为了帮助员工拥有最佳的状态，酒店制定了如下标准。由于安全与卫生的考虑，部门的员工另有其他标准遵守。如有违反，员工必须及时纠正；否则将受到纪律处分直至解除劳动合同。

Work Attire 工服

You are required to be neat and tidy in appearance and when in contact with cutomers, be smartly dress and well groomed.

必须穿戴干净整洁，为客人服务时务必保持良好的仪容仪表。

You are required to use the uniform supplied. The uniform should be in a clean pressed condition. 必须穿着酒店提供的制服，并保持制服的熨帖干净。

Where uniform are not provided, normal business attire should be worn. Normal business attire normally means a shirt , tie , trousers and a jecket for men and a blouse , shirt or trouses and jacket for women .

如未配备制服，必须穿着职业装。职业装指男士身着衬衫、西裤和西装、系领带，女士身着上衣、裙子或西裤、西装。

Uniform should be kept in good order in team member locker.

必须将制服妥当放置于更衣箱内。

Shirt should be changed every day.

必须每日更换衬衣。

The uniform should be buttoned up appropriately.

必须完整扣好纽扣。

Shoes /Tights/Socks 鞋

For men , either plain lace style or plain black slip style shoes. For ladies,either plian black court shoes with a low heel or plain black loafer style shoe. Shoes should have a non-slip sole.

男员工应穿着黑色平跟或系带皮鞋。女员工应穿着黑色低跟鞋。鞋子必须是防滑的。

For men ,plain black socks .For ladies , a specified color and style of hosiery (usually flesh colore dor barelly black tights) must be worn at all times by team members wearing either a skirt or dress.

男员工应穿着黑色袜子。女员工在穿着裙子时应搭配酒店指定颜色和样式的袜子（通常为肉色或黑色紧身连裤袜。

You are required to use the shoes/tights/socks provied to you.

员工应穿着酒店提供的工作鞋袜。

Safety shoes are provided for all team members who require then due to the nature of their job.This will include porters, maintenance , kithchen staff ,housekeeping staff and any other individual as appropriate to each hotel.

根据工作性质，酒店为部分员工提供安全性能高的工作鞋。其中包括行李员、工程师、厨房、客房部等部门员工。

You are equired to maintain your shoes in a clean an polished condition .

必须保持工作鞋锃亮干净。

Hair 头发