导游服务英语

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导游服务英语

导游服务英语Title: Professional Tour Guide ServicesIn today's globalized world, the demand for professional tour guide services is steadily increasing. Tour guides play a crucial role in enhancing the travel experience fortourists by providing insightful information, cultural context, and ensuring smooth navigation through various destinations. Here, we delve into the key aspects of professional tour guide services, highlighting their importance, responsibilities, skills, and the evolving trends in the industry.Importance of Professional Tour Guide Services:Professional tour guides serve as ambassadors of the destinations they represent. They bridge the gap between tourists and the local culture, history, and attractions, offering enriching experiences that go beyond meresightseeing. Their expertise adds value by providing context, anecdotes, and behind-the-scenes insights that make the journey memorable and meaningful.Responsibilities of Tour Guides:Tour guides shoulder diverse responsibilities to ensure a seamless and enjoyable travel experience for their clients. These responsibilities include:1. Knowledge Dissemination: Tour guides must possess in-depth knowledge about the destinations they cover, including historical facts, cultural nuances, and current events. They convey this information in an engaging and accessible manner to enrich the tourists' understanding.2. Safety and Security: Ensuring the safety and security of tourists is paramount. Tour guides must be vigilant, aware of potential risks, and equipped to handle emergencies effectively. They also provide guidance on local customs and etiquette to prevent misunderstandings or discomfort.3. Itinerary Management: Tour guides meticulously planand execute travel itineraries, taking into account factors such as time constraints, logistical challenges, and tourist preferences. Flexibility is key, as they may need to adapt plans based on unforeseen circumstances.4. Interpretation and Communication: Effective communication is essential for tour guides to connect with diverse groups of tourists. They must be proficient inmultiple languages, adept at interpreting cultural nuances, and skilled in engaging audiences of varying ages and backgrounds.5. Customer Service: Tour guides prioritize customer satisfaction by addressing queries, resolving issues promptly, and fostering a welcoming atmosphere. Their warmth, enthusiasm, and professionalism leave a lasting impression on tourists, encouraging repeat visits and positive reviews.Skills Required for Tour Guides:Successful tour guides possess a unique blend of skills that enable them to excel in their role. These skills include:1. Cultural Competence: Understanding and respecting cultural diversity is essential for tour guides to interact sensitively with tourists from different backgrounds.2. Communication Skills: Clear, articulate communication enhances the tour experience and fosters rapport withtourists. Tour guides must convey information effectively, tailoring their approach to suit the audience.3. Leadership Abilities: Tour guides lead groups through unfamiliar environments with confidence and authority, demonstrating leadership qualities such as decisiveness, adaptability, and problem-solving skills.4. Flexibility: Tour guides must adapt to changing circumstances, such as weather disruptions or unexpected closures, while maintaining a positive attitude andminimizing inconvenience for tourists.5. Time Management: Efficient time management ensuresthat tours run smoothly and cover all planned attractions within the allocated timeframe, maximizing the tourist's experience.6. Storytelling Skills: Captivating storytelling brings destinations to life, sparking the imagination of tourists and fostering a deeper appreciation for the places visited.Evolving Trends in Tour Guide Services:The tour guide industry is evolving in response to changing traveler preferences and technological advancements. Key trends include:1. Personalized Experiences: Tourists increasingly seek customized experiences tailored to their interests and preferences. Tour guides adapt by offering niche tours focused on specific themes, activities, or demographics.2. Sustainable Tourism: There is growing awareness of the environmental and cultural impact of tourism. Tour guides promote responsible travel practices, such as minimizing waste, supporting local communities, and respecting natural habitats.3. Digital Integration: Technology enhances the tour experience through multimedia presentations, virtual reality tours, and interactive apps. Tour guides leverage these tools to engage and educate tourists in innovative ways.4. Remote Guiding: Virtual tours conducted via video conferencing platforms allow tour guides to reach a global audience without physical travel. This trend gained momentum during the COVID-19 pandemic and continues to offer opportunities for remote guiding services.5. Professional Development: Tour guides invest in continuous learning and skill development to stay abreast ofindustry trends, enhance their expertise, and deliver exceptional service to clients.Conclusion:Professional tour guide services play a pivotal role in shaping memorable and enriching travel experiences for tourists worldwide. With their expertise, passion, and dedication, tour guides contribute to cultural exchange, promote sustainable tourism practices, and create lasting connections between people and places. As the industry evolves, tour guides remain committed to delivering personalized, immersive, and unforgettable journeys that inspire and educate travelers from around the globe.。

旅游服务英语

Unit 1 Guests’ Arrival
• • • • • • • • • Words and Expressions handout n. 分发的印刷品, 新闻稿 check-in luggage 托运行李 HR manager 人力资源部经理 return ticket 往返票 rolley bag 拉杆箱 jet lag 时差 luggage tag 行李签 telecommunications company 电信公司
旅游服务英语 English for Tou月
English for Tour Service
• • • • • Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 At the Travel Agency Arrival At the Hotel Food and Drinks Transport
Chapter 1 At the Travel Agency
• • Unit 1 Tour Consultation Unit 2 Tour Arrangement
Unit 1 Tour Consultation
• In this unit, you will
• • • • • Learn career skill Recommend travel proposal Make an FIT tour booking Make a group tour booking Learn Successful selling steps
Unit 1 Guests’ Arrival
• • • • • • • visible adj. 看得见的, 明显的 claim n. 认领 compensation n. 补偿, 赔偿 fulfill vt. 履行, 实现, 完成 location n. 位置, 场所 sincerely adv. 真诚地 parking lot 停车场

重庆英语导游业务词汇

导游业务词汇导游工作tour guide work导游员的素质tour-guide diathesis导游职业准则tour guide occupation norms导游职业道德tour guide occupation morality导游行为规范criterion of tour guide behavior导游服务质量quality of tour guide service导游服务的国家标准national standard of tour guide service导游个人魅力tour guide charm导游的组织技能tour guide organizing skill导游语言tour guide language导游知识化konwledgeable 科技化technological艺术化artistic 导游讲解技巧techniques of presentation and explanation导游实践guide practice导游词commentary导游旗tour guide banner导游种类国际导游international tourism地陪local guide 全陪national guide 领队tour leader景区导游员resort representative专任导游full time guide特约导游part time guide初级导游primary guide中级导游intermediate guide高级导游senior guide国际旅游international tourism国内旅游domestic tourism入境旅游inbound tourism出镜旅游outbound tourism边境旅游border tourism特殊服务specific service入境签证entry visa强迫消费compulsive consumption个性化服务individualized service自主（散客）旅游independent tour散客旅游者independent traveler旅游团队tour group标准/豪华团standard/luxury group业务business包价旅游产品package tour product经济价值economic values社会文化价值social and culture values口碑宣传word of mouth文化差异cultural differences相关信息relevant information交通方式modes of transportation导游人员资格考试exams for tour guide qualifications 导游资格qualifications of tour guide等级考核制度tour guide rank system服务技能service techniques导游培训tour guide training资格培训qualification training岗前培训pre-post training岗位培训post training年审培训annual check training年审管理annual check system服务态度service attitude旅行社travel agency组团旅行社domestic tour wholesaler接待旅行社domestic land operator可持续发展sustainable development可持续旅游sustainable tourist风景名胜区scenic area自然保护区nature protection units文物保护单位cultural relic protection units 历史文化名城historical and cultural city 历史意义historical significance物品准备material preparation心理准备mental preparation准备工作preparation work迎接服务meeting service旅游团抵达后：认找旅游团identify the tour group核实实到人数check the arrival figure清点行李check the luggage停车位置packing-coach place首次沿途导游first on-the-way guiding叫早时间morning call/wake-up time叫早服务morning service接待计划reception program陪同日志accompanied log领队日志leader log确认细节confirm detail延长extend 转移transfer in欢迎词welcome speech欢送词farewell speech自我介绍self-introduction旅游者个别要求tourist individual request旅游者越轨行为tourist impermissible behavior等距服务equidistant service超常服务extra service主要职责main obligation技术性事故technical accident安全性事故security accident非责任性事故non-liable accident责任性事故liable accident突发性事故sudden occurrence旅游安全事故tourist safety standards严重事故serious accident一般事故general accident医疗补助Medicaid防御工作preventing work飞机班次变更alteration of fight number第一印象first impression态势语言body language规范化服务standradized service个性化服务individualized service主导动机dominant motivation次要动机subordinate motivation个性心理特征individual orientation and character气质temperament 美感aesthetic feeling 艺术美aesthetic of art 审美需求aesthetic needs审美动机aesthetic motivation审美意识aesthetic consciousness美学价值aesthetical value游览主题sightseeing theme观光路线sightseeing route护照pasaport 签证visa有效期限period pf validity安全检查safety inspection边防检查frontier inspection海关检查customs inspection海关申报customs declaration再确认手续recomfirmation of reservation电子票electric ticket 外汇foreign exchange 合同contract履行合同责任fulfil the contract obligations景点tourist resort/scenic spot自然旅游资源natural tourism resources人文旅游资源man-made tourism resources重点旅游区域the key of tourist regions国家级历史文化名城state-list famous historical and culture cities 规划开发layout and development其他事项other issues一/二/三类社China's catagory A/B/C travel agency服装仪表Clothes,bearing and appearance淡季low/off season 旺季on/peak season 平季shoulder season 最低旅游价格minimum tour price健全build and improve 游览sightseeing言辞婉拒graciously decline相关条例relevant regulations组合客房combined type rooms典型旅游线路Classic travel route 黄金旅游点hot travel route星级宾馆star grate hotel没收confiscate误机machine by mistake退票return a ticket海关手续the costoms formality 急救first aid免税品duty free卧铺票berth ticke旅游相关：旅游保险tourism insurance旅游指南guidebook旅游专业人员professional (staff)旅游接待国receiving country旅游安排tour arrangement旅游小册子tour brochure旅游团目录tour catalog旅游代号编码tour code number旅游团陪同tour escort/conductor/director 旅游业务tour operation旅游路线tour route旅游活动tourism activities旅游界tourism circles旅游俱乐部touring club旅游协会tourist association旅游委员会tourist council旅游目的地tourist destination旅游目的地地区tourist destination area 旅游目的国tourist destination country旅游地图tourist map旅游组织tourist organization旅游周刊tourist periodical旅游点tourist spots旅游界tourist trade旅游业务travel business旅游业travel industry旅游报纸travel press旅游出版物travel publication旅费travelling expense旅游法tourism law旅游企业tourist enterprise旅游投诉tourist complaints旅游纠纷tourist disputes旅游动机travel motivation旅游者感知cognition of tourisis旅游消费者tourist consumer旅游景区visitor attractions旅游专家travel expert旅游记者travel journalist旅游作家travel writer旅游者心理分析tourist psychological analysis旅游者需要tourist needs旅行支票traveller’s check旅行社责任保险liability insurance of travel agency 旅游行程安排Travel itinerary责任保险制度liability insurance system。

导游服务工作英语作文

导游服务工作英语作文Working as a tour guide is a unique blend of storytelling and hospitality. It requires a deep knowledge of the places visited and the ability to make them come alive for tourists.Each day brings a new group of travelers with their own stories, expectations, and curiosity. It's a joy to share the rich tapestry of local history, culture, and landmarks with them, turning each tour into a memorable experience.The role also demands adaptability and quick thinking. Weather changes, unexpected closures, or a sudden change in the group's mood can all require a swift pivot in the tour plan. Being prepared for these challenges is part of the job.Interacting with people from diverse backgrounds is one of the most rewarding aspects. It's a chance to exchange ideas, learn about different cultures, and build connections that can last beyond the tour.However, it's not just about the sights and sounds. A tour guide must also ensure the safety and comfort of the group, which means staying updated on travel advisories and being attentive to the needs of each individual.Patience and a sense of humor are essential. Dealing withlost items, latecomers, or misunderstandings is part of the territory, and maintaining a positive attitude can turn afrustrating situation into a light-hearted moment.The best part of being a tour guide is the opportunity to make a positive impact on someone's travel experience. It's about creating stories that travelers will cherish and share with others.In conclusion, a tour guide's work is a dynamic andfulfilling career that combines education, entertainment, and customer service. It's a role that offers a front-row seat to the world, with every day presenting a new adventure.。

旅游景点标识语(英语)

禁止性功能柴
• 要求公众必须采取行动萧
• 语言直白、强硬、没灶有商量的余地。
• 请勿罐登踏
Don’t Step彻 On
• 请勿乱扔废弃物 No Litteri湾ng
• 珍惜文物古迹，勿乱 • No Graffit阎i! 刻吭乱涂
• 爱护草坪，足下窖留 • Keep O枷ff the Gra图ss
• 草Caution: S芍teep & nar娃row zigzag椅 road. Wat遥ch your steps.
小心碰头掘
• Be careful粉 of your h寅ead. • Mind 孰your head • 恃Caution: L福ow Ceiling
残疾人卫生间破
• Disabled T略oilet • Whee碴lchair Acc琶essible
• 小心台猴阶间跨度 • 仅作火警安棘全出口
og. • Ring f卷or Assista真nce
• 请勿在此倒垃叹圾 • 免费上网
• Mind t靴he Gap • Fir力e Exit Onl孺y
• No Litte磊ring
• Free Internet Access
• 请勿在本餐厅内进食非姑麦当劳食品
1.由于不考虑中英文虏的不同语用原则，有的寿译文语气生硬，不符合浇英文的语用原则(中文逞强硬，英文委婉)
• 爱护草地，请勿入内 • 废Care of th剂e green, P化lease do n零ot
enter. • 持Keep off t囊he grass. • 薛禁止吸烟 • Smoki测ng is not 邵allowed in砒 this hall儿. • Nonsmoki稼ng

2019年全国职业院校技能大赛导游服务赛项(高职组)导游英语口语测试题库

导游英语口语测试题库Dialogue1As a local guide,you are picking up a group from the UK led by Mr.Grant at the airport.You are holding aname on welcome sign with“Grant”and your company’ｓit.Your dialogue will include the following points:A.Greetings.B.Ask if the group is led by Mr.Grant.C.Make a brief introduction to yourself and your company.D.Inquire details concerned.Dialogue2Perform as the tour guide to get a last minute notice of “change o f plan”which requires you to rush to the airport to meet a tour group.The tourists have been waiting for a long time when you get there and they are full of grumbles.Please make a dialogue with them to deal with the complaints.Your dialogue will include the following points:A.Make an apology.B.Explain the reasonsfor being late.C.Give somesolutions.Dialogue3Perform as a local guide.Before you receive the group, you call Hilton Hotel to change your reservation for the group.But there is no room available.Make a dialogue with the receptionist.Your dialogue will include the following points:A.Introduce yourself and your group.B.Tell the receptionist that you need one more double room for two new comers.C.Ask the receptionist whether the room is available.D.Discusswith the receptionist for the solutions.Dialogue4Suppose you are a tour guide,after identifying your group,you find that a guest lost one piece of his luggage and looks very anxious.You try to help him get it back. Your dialogue with the guest will include the following points:A.Soothethe guest.B.Ask for the details about the luggage:size,color, material,etc..C.Contact the concerneddepartmentof the airport.Dialogue5Act as a local guide.Now,you are taking Tom,an individual guest from the airport to the hotel.You are talking with him when the coach is about to start.Your dialogue will include the following points:A.Introduce yourself,your travel agencyand the driver.B.Give a brief introduction to the city and the hotel.C.Answer somequestionsaskedby the guest.Dialogue6Act as a tour leader.You are taking fifteen tourists to San Francisco at the airport.The flight has been delayed due to engine trouble.You contact the clerk of the airline counter with the following points:A.Tell the clerk who you areand your group number.the B.Ask if new departure time available and what’ｓnew check-in time.C.Tell the clerk that the group should arrive in Beijing before6:00p.m.for a connecting flight to San Francisco, and ask if there is anotherflight available.D.Give the passportsand boarding cards to the clerk for the new flight.Dialogue7The tour leader demands to change the hotel,and declares that he has booked one nearby.Perform as a local guide to make a dialogue with the tour leader.Your dialogue will include the following points:A.Make surethe reasonsfor changing.B.Confirm with the group leader that the extra payment above stipulated price and the fees for canceling reservationshould be coveredby the tourists.Dialogue8Supposeyou are a tour leader.The driver is parking the coach in the parking lot of Hilton Hotel.You and your tour group are still on the bus.Your dialogue will include the following points:A.Ask the group to stay in the coach.B.Ask the tourists for their passports.C.Ask the driver to keep the coach closed.Dialogue9Supposeyou are a tour leader.You have checked in for your tour group and now you have just returned to the coach.Your dialogue with the tourists will include the following points:A.Assign the room cardsto the tourists.Ask the tourists to get off the coach one by one and remind them of not leaving anything behind.B.Help the tourists take their luggage out of the compartmentof the coach.C.Count the tourists and tell them the elevator is on the left side of the front office.D.Tell the tourists the supper will begin half an hour later in the Chineserestauranton the secondfloor.Dialogue10Suppose you are a tour leader.You approach the front office of Beijing Hotel to check in for your tour group. Your dialogue will include the following points:A.Tell the receptionist who you are.B.Check in for your tour group.C.Ask for bellman to carry the luggageand a wheelchair for a guestwith a bad sprain.Dialogue11Act as the tour guide and go through the check-in formalities in the hotel.You are told that some of the twin rooms of your group have been replaced by triple rooms,for it is high seasonand the rooms in the hotel are in short supply.When you assignthe tourists to the triple rooms,they refuse to check in.Make a dialogue with relevant persons.Your dialogue will include the following points:A.Explain the reasonsfor being replaced.B.Soothethe tourists.C.Offer somesolutions to the problem.Dialogue12Supposeyou are the tour guide and you are leading the guest to his room.But the guest is not satisfied with the room becauseit is facing to the west and the windowcannot be opened.Your dialogue will include the following points:A.Apologize for the inconvenience.B.Ask the guestfor the reasonsof dissatisfaction.C.Promiseto talk with the hotel managerand changethe room if it is available.Dialogue13Perform as a local guide.After arriving at the hotel with your group,you needto advisethe necessaryinformation and answersomequestionsof the tourists.Your dialogue with the tourists will include the following points:A.Introduce the facilities of the hotel.B.Announce the programsfor the next day.C.Tell the tourists the meeting point and the meeting time for the next morning.Dialogue14Perform as a tour leader.You turn to front desk and ask whether the WIFI service is available in the hotel.Your dialogue with the front desk staff will include the following points:A.Make sure if the WIFI service is offered free to hotel guestsaroundthe clock.B.Reconfirm the Internet access is available in the lobby and the rooms of the guestsaswell.C.Ask how to usethe device to surf the internet.Dialogue15Act as a local guide.You are explaining the golden key service of the hotel to your VIP guest,Mr.Carpenter,a general manager of an international company.Mr.birthday the day Carpenter will celebrate his daughter’ｓafter tomorrow.Your dialogue will include the following points:A.Tell Mr.Carpenterthat the hotel hasfirst classgolden key service.B.Make an introduction to the golden key service especially flower birthday party in the hotel to Mr. Carpenter.C.Confirm that Mr.Carpenterwant to hold the birthday party in the hotel and help him to contact the relevant concierge.Dialogue16Perform as a local tour guide to verify the itinerary with Mr.Smith,the tour leaderafter assigningthe rooms.You find that there are two more tourist attractions in his tour plan.Mr.Smith insists that the trip should be arranged according to his plan.Your dialogue will include the following points:A.Apologize to Mr.Smith for the mistake.B.Reconfirm the itinerary with the travel agency and find out the reasonfor the mistake.C.Offer the possible solutions as well as the compensations.Dialogue17As a local guide,you arediscussingthe itinerary with the tour escort,Mr.Smith.Because of a one-hundred-year big flood,the itinerary has to be adjusted and one of the major spots has to be canceled.Your dialogue will include the following points:A.Apologize to Mr.Smith for the inconvenience.rm him of the situation.C.Offer the possible solutions as well as the compensations.Dialogue18As a local guide,you are on the way to the Forbidden City.The tourists want to know more about it.Make a dialogue with them.Your dialogue will include the following points:A.Introduce the significance of the Forbidden City.B.Introduce the main scenicspotsin the Forbidden City.C.Answer relevant questions.D.Give safeprecautions.Dialogue19A guestcomplains that there are too many sites of natural scenery in the itinerary and asks to change for some historical sites.Act as a local guide to make a dialogue with the guest.Your dialogue will include the following points:A.Apologize.B.Explain the reasons.C.Offer some historical sites after receiving the approval of the travel agency.Dialogue20As the operator in the travel agency,you are talking about the itinerary with an individual guest.Your dialogue will include the following points:expectationof the tour in the city.A.Ask for the guest’ｓB.Introduce somefamous spotsin the city.C.Give somesuggestionsabout the tour arrangement.Dialogue21Perform asa tour guide.Explain scheduleof tomorrow to your tour group at the end of the dinner.Your dialogue will include the following points:A.Tell the tourists the itinerary of tomorrow.B.Tell the tourists the departuretime and return time.C.Tell the tourists the time of morning call.D.Tell the tourists to go to bed early this evening and be on time tomorrow morning.Dialogue22Perform as a tour leader to call GuangzhouHotel for the first time to reserve meal for your tour group.Make a dialogue with the receptionist.Your dialogue will include the following points:A.Tell the receptionist who you are.B.Give detailed information of your tour group.C.Ask for a special food arrangement for some vegetarians and some local special dishes for the other guests.Dialogue23It is the first meal time.When eight disheswith a soup as stipulated in the contract are served,two tourists tell Mr. Wang,the local guide,that they are Buddhist vegetarians and ask Mr.Wang to arrange another meal for them. They say they mentioned this when they signed up for the tour.Act as Mr.Wang to make a dialogue with them. Your dialogue will include the following points:A.Tell the tourists that you will confirm it with the travel agency.B.Apologize for the mistake.C.Offer solutions.Dialogue24Perform as a tour guide and take your tourists to the restaurant for lunch.Two of them are not satisfied with the restaurant and want to change to another one.Your dialogue with this tourist will include the following points:A.Show your agreementor disagreement.B.Provide some reasons for your agreement or disagreement.C.Offer somesuggestionsto the tourists.Dialogue25One of your guests wants to know something about Chinesecuisine.Act as a tour guide and make a dialogue with him.Your dialogue will include the following points:A.Introduce someclassical Chinesecuisine.B.Introduce somelocal special dishes.C.Recommendsomerestaurants.Dialogue26As a tour guide,you are on the way to Confucius Temple. The guestsare very interestedin it.Make a dialogue with him.Your dialogue will include the following points:A.Introduce the importance of Confucius in Chinese history.B.Give a brief introduction to the temple.C.Answer somerelevant questions.Dialogue27The tourist is interested in Chinese paper-cut and wants to buy some piecesas a souvenir.As a tour guide,please introduce Chinese paper-cut to the guest.Your dialogue will include the following points:A.Introduce the history and main features of Chinese paper-cut.B.Recommendsomesouvenir shops.C.Answer the relevant questions.Dialogue28Perform as a local guide in Chongqing.Your guestswant to taste somelocal snacksand ask for your advice.Makea dialogue with them.Your dialogue will include the following points:A.Introduce somerepresentativelocal snacks.B.Recommend the guests where to have the genuine snacksin the city.Dialogue29As a local guide,one of your tourists seem to be quite interested in Huangmei Opera and wants to know something more about it.Make a dialogue with the tourist.Your dialogue will include the following points:A.Introduce the characteristicsof Huangmei Opera.B.Answer somequestionsaskedby the tourists.C.Show willingness to arrange the performance tickets for the guests.Dialogue30As a local guide,you areon the way to visit Fujian Tulou. The tourists seem to be quite interested in it.Make a dialogue with the tourists.Your dialogue will include the following points:A.Introduce the characteristicsof Fujian Tulou.B.Introduce some representative Tulou buildings in Fujian.C.Answer somequestionsaskedby the tourists.Dialogue31As a local guide,you areon the way to a scenicspot with a group.Today you will attend the Water-splashing Festival of Dai People.The tourists seem to be quite interested in it.Make a dialogue with the tourists.Your dialogue will include the following points:A.Introduce the Dai People.B.Introduce the traditional Water-splashingFestival.C.Answer somequestionsaskedby the tourists.Dialogue32As a local guide,you are on the way to a four-hour-ride scenic spot with the tour group.In order to enliven the atmosphere,you would like to organize some games. You turn to Mr.Smith,the tour escort,for help.Your dialogue will include the following points:A.Explain to Mr.Smith the purposeof the games.B.Clarify the rules.C.Invite him to join in the game.D.Award a prize to the winner.Dialogue33A member of an inbound group asks to cancel his journey for an emergencyat home.Act as the local guide to make a dialogue with him.Your dialogue will include the following points:A.Ask for the reasonsfor cancellation.B.Soothethe tourist.C.Tell him how to deal with relevant fees.D.Offer help for his leaving.Dialogue34As scheduled,the group will visit the Great Wall thisvery dangerousfor morning.But it rains heavily and it’ｓthe guests to go visiting.As a local guide,you want to cancel the arrangement and go to consult with the tour leader.Your dialogue will include the following points: A.Analyze the danger of going on the tour in such a heavy rain.B.Apologize.C.Give explanations.D.Offer solutions.Dialogue35Supposeyou are the tour guide,an old couple requestto stay out of the mountain-climbing program.Your dialogue will include the following points:A.Get to know the reasons and show your understanding.B.Give them someprecautions,and grant their request.C.Make clear the meeting place,time,the bus number, your phonenumber,etc..Dialogue36Some young tourists request that they go swimming in a nearby beach.Act as a tour guide to make a dialogue with them.Your dialogue will include the following points:A.Tell them open waters that are not intended for swimmer aredangerousfor swimming.B.Forbid any swimming without permission.C.Take them to a swimming pool in the hotel.D.Give them safety precautions.Dialogue37Perform as a tour guide taking a group to the seashore. Make sightseeing precautions before the group beginsthe tour.Make a dialogue with the tourists.Your dialogue will include the following points:A.Remind the tourists of things to take with them.B.Give advice about how to relax and enjoy themselveson the seashore.C.Forbid any swimming without permission.D.Tell the group the time of gathering.Dialogue38group wants toA tourist from the UK in Mr.Zhang’ｓbuy a jade carving in a designatedstore for tourists,buthe notices a flaw in the carving and it is the only one leftin the store.The tourist then leavessomemoney with Mr. Zhang and asks him to buy one for him when it’ｓavailable and have it shipped to the UK.Act as Mr.Zhang to make a dialogue with the guest.Your dialogue will include the following points:A.Refusefirst.B.Report to the superior for instructions if it is hard to refuse.C.Ask the tourist to pay all the expensesfor purchasing and shipping.Dialogue39Act as the tour guide to call the housekeepingdepartment of Beijing Hotel.Tomorrow is the birthday of a tourist. Your dialogue will include the following points:A.Tell the housekeepingwho you are.B.Tell the housekeepingto do a turn-down service for Ms.Li in Room606because tomorrow is her birthday.C.Requesta small cake and some rosesto be sent to her room while the tour group is out.You would like to have the cakeput on the table and the flowers put in a vase.Dialogue40Perform as a tour guide.According to the plan,your group will see a show tonight,but one of your touristssayshe is too tired and if possible,he would like to seeit tomorrow evening,but group tickets for the show cannot be canceled or be rescheduled.Your dialogue with the tourist will include the following points:A.Expressyour apology.B.Clearly explain the situation and give your suggestion.understanding.C.Hope to get your tourist’ｓDialogue41Perform as a tour guide.Today is a free day,and one of your tourists wants you to go shopping with her.But you have already had an appointment.Your dialogue with the tourist will include the following parts:A.Explain the reasonswhy you cannot go with her.B.Introduce some local products and write down the nameof the stores.C.Remind her of coming back earlier.Dialogue42Suppose you are the local guide.According to the itinerary,the tourists will do some shopping in the pedestrian street after they visit the scenic spotstomorrow.However,a couple wants to seepandasin the zoo in the morning and do some shopping in the afternoon.They want you to arrange it.Your dialogue will include the following points:arrangeit.A.Give the reasonswhy you can’ｔB.Introduce the charming attractions arranged.fort them in an appropriateway.Dialogue43Supposeyou are a tour leader.Some tourists would like to watch the performance of Impressions of the West Lake in the evening.Your dialogue will include the following points:A.Tell these tourists that they should pay for the performanceby themselves.B.Suggestthat they should go there by taxi.It is about half an hour to drive from the hotel to the West Lake.C.Suggest that they use Didi Car-hailing app to rent a car and go back to the hotel after the performance. Dialogue44A tourist named Tom complains to you that his showerwork.Act as the tour guide and make a dialogue doesn’ｔwith the guest.Your dialogue will include the following points:A.Apologize to Tom for the inconvenience.B.Ask him the detailed information.C.Offer solutions.Dialogue45Perform as a tour guide.A tourist is grumbling at the dirty bowl and the delayed service of the restaurant. Make a dialogue with the tourist.Your dialogue will include the following points:A.Apologize.B.Give explanations.C.Offer solutions.Dialogue46Act as a local guide.The coach suddenly stops on the way to a scenic spot,and the driver tells you that there is a mechanic failure.After getting to know what happened,you have a conversation with Mr.Smith,the tour escort. Your dialogue will include the following points:A.Apologize to him for the inconvenience.a minor problem and can be fixed inB.Tell him that it’ｓabout half an hour.anize someactivities while they arewaiting.Dialogue47Perform as a tour leader.While on your way to a scenic spot,your group is stuck in a traffic jam.You are discussingwith your coachdriver about how to deal with such a problem.Your dialogue with the driver will include the following points:A.Ask the coach driver the cause of the traffic congestion.B.Ask if the passengers can get off the coach and walkto the next scenicspot instead.C.Discuss whether to have any change to the group’ｓtravel schedule.D.Soothethe tourists.Dialogue48As a local guide,you are heading for a scenic spot with the group.However,you find that two members are not present when you do the nose count.Some tourists tell you that the two tourists would rather stay at the hotel. You have a conversation with the tour escort,Mr.Smith. Your dialogue will include the following points:A.Ask him if he hasalready known it.B.Reachan agreementwith him about how to deal with the two tourists.C.Make a good arrangementfor the two guests.Dialogue49As the local guide,you are on the way to the Summer Palace when a tourist suddenly faints and falls to the floor.After briefly checking the tourist,you have a conversation with Mr.Smith,the tour escort.Your dialogue will include the following points:A.Tell him the symptoms are quite like those of a heart attack.B.Tell him that you have to stop the coach and call an ambulance.C.Ask him to give you a hand to comfort the group.Dialogue50As a tour leader,you are on the flight to Paris with your group.One of your tourists is not feeling well.You turn on the seat light for help from the cabin attendant.Your dialogue will include the following points:A.Tell the cabin attendantthat the tourist seemsairsick.B.Ask if the tourists could stretch out on those empty seats.C.Ask for a pillow,a blanket and some medicine of airsicknessas well as a doctor for the tourist.Dialogue51A tourist in a group wants to move to another room.He cannot sleep well becauseof his roommate snores all night.Act as the local guide to make a dialogue with the tourist.Your dialogue will include the following points: A.Promise to help him exchangerooms with someone elsein the group.work,you will ask the B.Tell him if it doesn’ｔreceptionist to confirm the available room.C.Tell the tourist that he has to pay the extra fee for the new room,and the previously arranged room cannot be refunded.Dialogue52The tour leader tells the local guide that some guests vomit severely.Suppose you are the local guide,deal with it by making a dialogue with the tour leader.Your dialogue will include the following points:A.Inquire the details.B.Suggest that they may be suffering from food poisoning.C.Offer solutions.Dialogue53An American tourist loses his papers while the group is doing sightseeing.Act as the local guide to make a dialogue with him.Your dialogue will include the following points:A.Offer the solutions to the tourist for the loss.B.Ask for photos for a new passport.C.Tell the tourist to declarethe loss.D.Tell the tourist he should cover the extra expense himself.Dialogue54Act as a local guide.You receive a call from a tourist who gets a serious headache and a sore throat after registration.You rush to his room and make a dialogue with him with the following points:A.Inquire about the symptom.B.Help him to get some medicine at the clinic in thehotel.C.Tell him to pay the medical expenses himself.D.Persuadehim to stay in the hotel,and arrange the meal for him.Dialogue55A foreign religious tour group wishes to go to church during the weekend.Act as the tour guide to make a dialogue with the tourists.Your dialogue will include the following points:A.Tell them that you will get permission from the administrations of religious affairs and public security organsfirst.B.Reply to them your positive confirmation.C.Tell them not to hand out any religious publicity and not to preach.Dialogue56In the end of lunch,two tourists ask the tour guide about when and where to go shopping.Act as the tour guide and make a dialogue with them including the following points:A.Tell the tourists this afternoon is free time for them.B.Tell them your tour is a no-shopping tour.C.Introduce some souvenir shops inside and outside the hotel.Dialogue57One tourist complains that the hotel has charged20 dollars for just one overcoat.The price for an overcoat in the laundry list is only10dollars.Your dialogue will include the following points:fort the tourist and ask for the reason.B.Ask the tourist how long the laundry service takes.C.Explain the charge of express laundry service to the tourist.Dialogue58The tourist in Room221is sick and stays in the room.fall asleepbecauseof He calls you angrily that he can’ｔthe noisy cleaning of the room maid.He insists that heAct as a local has pushed the key of“Do not disturb”．guide to make a dialogue with him.Your dialogue will include the following points:A.Ask the reasonfor anger.light is OK B.Tell him to make surethe“Do n ot disturb”or not.C.Offer the solutions.Dialogue59Supposeyou are the local guide and you accompanyone of your tourists to the hospital.You tell the doctor the symptoms of the tourist.Your dialogue will include the following points:A.Describe the symptomsof the tourist.B.Ask the doctor whether the tourist can continue the following sightseeingactivities or not.C.Inquire details concerned.Dialogue60Supposeyou are the local guide and one of your guests tells you angrily that his diamond necklace is lost in the room.Your dialogue will include the following points:A.Soothethe guest.B.Inquire the details,including the color,the size of the diamond necklace,etc..C.Offer solutions.D.Tell the tourist the hotel regulations of the valuables again.Dialogue61A tourist lost his passport,and the group is going to travel by plane.Perform as the tour guide to make a dialogue with the tourist.Your dialogue will include the following points:A.Confirm when andwhere the tourist lost his passport.B.Offer somesolutions to the problem.Dialogue62Act as a tour leader.You are taking the guest in Paris, the local guide says that you have to cancel the visit to Notre Dame de Paris(巴黎圣母院）becauseof the fire damage yesterday.You talk with each other with the following points:A.The local guide expresses his regret for thecancellation.B.The local guide asksif it is possibleto seethe film TheHunchback of Notre Dame(电影《巴黎圣母院》，又称《钟楼怪人》）insteadof on-site visit.C.You ask the local guide to introduce the history and characteristics of this Gothic church on the way to the cinema.D.You promise to soothethe tourists.Dialogue63Supposeyou are the tour guide,two foreign tourists tell you that they get in touch with their long lost friends and want to invite them to take part in the activities of thetour group.Your dialogue will include the following points:friends.A.Figure out the identities of the guests’B.Tell them that you’ll have to get the permission of the tour leaderand other tourists first.ID Cards and travel fee C.Tell them to get their friends’ready.Dialogue64Supposeyou are the tour guide,in a free afternoon,one guest wants to go to a museum and asks you for information.Your dialogue will include the following points:A.Introduce the museum.B.Give directions.C.Remind the guestto be careful and not to come back too late.Dialogue65A couple of senior tourists in an inbound tour group demandthat their breakfastbe servedin their hotel room.Act as the tour guide to make a dialogue.Your dialogue will include the following points:A.Confirm whether the hotel offers the room service or not.B.After making sure the possibility,tell the tourists that they should pay for the room service by themselves.Dialogue66A tour guide is showing a group of foreign tourists around the Ancient Culture Street.The tourists show special interest in some souvenirs.Your dialogue will include the following points:A.Give a brief introduction to Chinese calligraphy andfour treasuresof study(文房四宝）.China’ｓB.Give a brief introduction to the Chinesefans.C.Answer somequestionsaskedby the tourists. Dialogue67Act as a local guide.You are taking a tour group on the way to the scenic spot during the spring festival.The tourists are interestedin Chinesecultures such as Wushu,the spring festival.Your dialogue will include the following points:A.Give a brief introduction to Wushu,suchasTaijiquan.B.Give a brief introduction to the customs of the spring festival.C.Answer somequestionsaskedby the tourists.Dialogue68Supposeyou are a tour leader.You and your tour groupthe last are on the way back to the hotel by coach.It’ｓday of your itinerary.Your dialogue with the tourists will include the following points:the last day of the tour.A.Tell the tourists that it’ｓB.Remind the tourists to pack up this evening and go to bed early.C.Tell the tourists the time of morning call and leaving the hotel.Dialogue69Act as a tour guide.You are introducing silk to the tourists,and your dialogue will include the following points.。

导游用英文怎么说

导游用英文怎么说导游主要分为中文导游和外语导游。

其主要工作内容为引导游客感受山水之美，解决旅途中可能出现的突发事件，并给予游客食、宿、行等方面的帮助。

那么你知道导游用英语怎么说吗?下面来学习一下吧。

导游的英语说法1：guide导游的英语说法2：cicerone导游的英语说法3：tour guide导游的相关短语：实习导游 student guide ; trainee guide ; Student guide导游服务 Tour Guide Service ; Tourist Guides Services导游部Guide Department ; T our guide ; tour guide department导游学 science of tourist guide ; Science of Tourist Guide导游译员 guide interpreter导游的英语例句：1. It is usual to tip waiters, porters, guides and drivers.给服务员、行李搬运工、导游和司机小费是惯例。

2. A guide gives a brief talk on the history of the site.导游简要地介绍了那个遗址的历史。

3. An experienced Indian guide is provided during your stay.在你逗留期间为你配备了一名有经验的印度导游。

4. We had a knowledgeable guide in the person of George Adams.我们有一位见识广博的导游乔治·亚当斯。

5. We've arranged a walking tour of the city with your guide.我们已安排大家在导游的带领下步行游览这座城市。

6. During the morning your guide will take you around the city.导游上午会带你们游览全城。

旅游英语

Tourism English Guiding EnglishAccommodation EnglishService :“s”smile“e”eye-contact“v”voice“i”information“c”creat“e”excellent1 Outbound tourism2 Inbound tourism3 FO English4 Chamber service English5 F&B service Englis h F&B→Food and BereragePAB X→Private Automatic Brand Exchang总机FO M→Front office ManagerWe are great professional with our valuable market share我们成了有市场价值的专业人士Tourism：associated with rest and relaxation, sport and access to culture and nature.tour guide generally be classified into four kinds﹕tour manager/escort, national guide/interpreter, local guide and scenic-spot guide.tour escor t∕tour manager领队：organizes the tour group and accompanies the tourists from the beginning to the end of their journeys.☐Tour manager/escort 领队/国际导游员☐National guide/guide interpreter 全程导游员/全程翻译、全陪☐International receptive tourist guide 国际接待导游☐International tourist guide 国际导游☐Domestic tourist guide 国内导游☐Overseas travel tourist guide 国际游导游☐Local guide 地方导游员/地陪☐Scenic-spot guide 景点导游员☐Driver-guide 司机导游员☐Adventure guide 探险导游员☐Heritage interpreter 历史遗迹解说员☐Escort interpreter 陪同解说员☐Docent 博物馆解说员(讲师）☐Professional tour guide 职业/专职导游员☐Non-professional/amateur tour guide/step on 非职业/兼职/临时导游员☐Interview/talk 面试/面谈☐Oral test 口试☐Written test 笔试☐Field/on-the-spot speech 实地景点介绍旅行社：travel agency报价：quotation包价旅游：package tour团体旅游：group tour散客：individual tourist住宿：accommodation膳食：meals交通：transportation游览：sightseeing衣食住行：clothing, meals, accommodation/shelter, transportation 点：spot, site, resort, destination旅游景点/名胜景点：tourist attraction/destination, scenic spot避暑胜地：summer resort避暑山庄：mountain resort名胜古迹：scenic spots and historical sites山水风光：landscape亭阁：pavilion楼：mansion, tower台：terrace塔：pagoda【pə’gəʊdə】tower殿堂：hall陵墓：tomb, mausoleum [mɔ:sə’li:əm, -zə-]关：pass石窟：grotto 【’grɔtəʊ】络绎不绝：an endless stream美不胜收：too many beautiful things to be appreciated at once闻名遐迩：known far and wide墨客骚人：famous men of letters奇峰异石：picturesque peaks and rocks奇花异草：exotic flowers and herbs故宫：the Imperial Palace紫禁城：the Forbidden City兵马俑：Terra Cotta Warriors/soldiers and horses长城：the Great Wall居庸关：Juyongguan Pass不到长城非好汉：He who doesn't reach the Great Wall is not a true man.☐世界自然遗产：the World Natural Heritage☐出境游outbound tourism☐国内游inbound tourism☐长江三峡Three Gorges on the Yangtze River☐In heaven there is paradise，on earth Hangzhou and Suzhou．“上有天堂，下有苏杭。

《导游英语》电子教案：Chapter 5 Checking in the Hotel

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• 2. Why does the guide need to tell tourists about the service items?
• The guide should tell tourists about the service items, such as food and beverage, massage, fitting, sightseeing and so on so that they can consume these items and have a good time in the hotel.
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1. Listen to the tape, and match the information in column A with that in column B(There are two extra items in column B).
Column A
Column B
A. the terms of claim B. the terms of contract C. hotel manager D. double rooms E. travel agency F. when the negotiation falls G. the Brown’s
1. negotiate with
Proper Nouns
• Anhui Overseas Travel Service安徽海外旅行社 • Hefiei Shangri-la Hotel合肥香格里拉饭店 • hotel facilities饭店设施 • morning call 叫醒服务 • room standard房间标准 • double room套房 • single room标准间 • terms of compensation赔偿条件

导游服务工作英语作文

导游服务工作英语作文English Answer:Introduction。

As a seasoned tour guide, I possess a comprehensive understanding of the local culture, history, and attractions. My passion for sharing knowledge and creating unforgettable experiences drives me to provide exceptional guiding services.Communication。

Effective communication is paramount in guiding. I am fluent in English and possess a strong command of local languages, enabling me to connect with guests from diverse backgrounds. My clear and engaging communication style keeps guests informed and entertained throughout the tour.Knowledge and Expertise。

My in-depth knowledge of the destination's history, landmarks, and hidden gems allows me to offer insightful commentary. I continuously research and update myinformation to provide guests with the most accurate andup-to-date insights. I am also well-versed in local customs and traditions, ensuring that guests have a respectful and culturally sensitive experience.Personalized Experiences。

有关职业岗位的英语词汇

repairman :修理工人reporter : 记者sailor: 船员，水手salesman/ salespeople/ salesperson: 售货员scientist: 科学家seamstress 女装裁缝师secretary: 秘书singer: 歌手soldiery: 士兵,军人statistician : 统计员surveyor: 测量技师tailor: 裁缝师taxi driver计程车司机teacher: 教师technician : 技术人员tour guide: 导游traffic warden: 交通管理员.translator: 翻译（笔译）TV producer: 电视制作人typist: 打字员vet: 兽医veterinarian兽医accountant: 会计movie director: 导演movie star : 电影明星musician : 音乐家nun : 尼姑nurse: 护士office clerk : 职员office staff 上班族operator: 接线员parachutist: 跳伞人. pharmacist药剂师photographer:摄影师pilot: 飞行员planner: 计划员policeman: 警察postal clerk: 邮政人员postman :邮差President: 总统priest: 牧师professor: 教授real estate agent: 房地产经纪人receptionist :接待员waiter: 侍者(服务生)waitress: 女侍者(服务生)welder : 焊接工writer: 作家actor: 男演员actress: 女演员airline representative: 地勤人员anchor: 新闻主播announcer: 广播员architect: 建筑师artist: 艺术家associate professor: 副教授astronaut: 宇航员.attendant: 服务员auditor: 审计员auto mechanic : 汽车技工baker: 烘培师barber: 理发师 (男)baseball player: 棒球选手bell boy: 门童bellhop: 旅馆的行李员bin man: 清洁工,垃圾工blacksmith: 铁匠boxer: 拳击手broker (agent) : 经纪人budgeter: 预算编制者bus driver: 公车(巴士)司机butcher: 屠夫,肉商buyer: 采购员carpenter:木匠cartoonist: 漫画家cashier: 出纳员chef: 厨师chemist : 化学师clerk : 店员clown :小丑cobbler: 制(补)鞋匠computer programmer : 程序员construction worker : 建筑工人cook: 厨师cowboy :牛仔customs officer :海关官员dancer : 舞者dentist: 牙科医生designer: 设计师desk clerk: 接待员detective 侦探doctor: 医生door-to-door salesman: 推销员driver: 司机dustman: 清洁工editor : 编辑electrician :电工engineer:工程师farmer: 农夫fashion designer: 时装设计师fireman (firefighter): 消防员fisherman: 渔夫florist: 花商flyer: 飞行员Foreign minister : 外交部长gardener花匠(园丁)gas station attendant geologist : 地质学家guard :警卫guide: 导游hairdresser: 理发师,美容师(女) housekeeper : 管家housewife : 家庭主妇businessman 生意人interpreter :口译员janitor : 清洁工journalist: 记者judge 法官lawyer :律师librarian: 图书管理员.life guard :救生员magician :魔术师masseur : 男按摩师masseuse : 女按摩师mathematician : 数学家mechanic: 机械师 ,机修工miner: 矿工model: 模特儿monk : 和尚,教士1.创新 face-lift2.金猪年 golden pig year3.票贩子 scalper, ticket tout4.员工档案 staff records.。

重庆英语导游考试名词翻译真题

佛教圣地：the Holy Land of Buddhism低碳旅游：low carbon travel世界博览会：World Exposition导游服务：tour guide service熊猫馆：panda hall宫廷建筑：Imperial architecture丹霞地貌：Danxia landform入境签证：arrival visa社会稳定：social stability审美标准：aesthetical standard以人为本：people first温泉小镇：small town with hot spring世界文化遗产：the world cultural heritage消费者权益：the rights and advantages of consumers 西部旅游集散中心：the west tourist distribution center 《旅游社条例》：the rules of travel agency特色民俗文化：special folk culture生态环境：ecological environment战略性支柱产业：strategic mainstay industry休闲都市：leisure city山水都市：city with mountains and rivers陪都：secondary capital经济特区：special economic zones峡谷风光：canyon scenery旅游饭店：tourism hotel山城夜景：the night scenery of the mountain city家用电器：household appliances扩大内需：expand domestic demand外交政策diplomatic policy风景名胜区scenic spot可持续发展sustainable development世界旅游组织WTO豪华邮轮luxury cruise教育体制改革reform of educational system计划生育family planning/birth control中医traditional Chinese medical science包价旅游package tour全国人民代表大会NPC典型的亚热带季风性气候：typical subtropical monsoon climate 地陪：local tour guide护照：passport养老保险：endowment ensurance保险合同：ensurance contract宗教信仰：religious belief非物质文化遗产：intangible cutural heritage 世界自然遗产：world natural heritage安全事故：security accident特色餐饮：special catering道德规范：moral rule ; code of ethics宫殿建筑：imperial archtecture信用卡：credit card免税商店：duty-free shop古战场遗址：ancient battlefield。

导游服务英语