英语课件
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Listening : P.16
Return
E: Entertaining Visitors
Communication Knowledge *It is quite common for you to entertain your guests in the spare time. *Ways of entertainments:
• 认真完成作业及网上自主学习（20%） • 积极参与课堂讨论及模拟实践（10%） • 口试（10%）--设计一次国际性商务活动
Chapter-2 Business Communication
商务交际
大学英语部第二教研室 主讲：莫建萍
UNIT One --Reception
learning objectives – After studying this unit, you should be able to : • Make reservations（预定） • Make introductions（介绍） • Start and encourage small talks • Make, receive and decline invitations（谢绝邀请） • Entertain visitors（接待来宾） • Have cross-cultural awareness in receiving visitors
课程简介
课程要求
• 学习课程的目的 • 严格考勤制度 • 课程的性质、特点 • 认真完成作业 • 课程学习方法 • 积极参与课堂讨论 • 考试方法 • 教材及教学内容简介
学习目的及课程内容
• 本课程通过系统介绍与商 务领域相关的基本理论， 通过精心挑选和整合与日 常生产生活实际密切相关 的商务活动中的最基础的 理论和丰富而通俗易懂的 案例，让学生们能在模拟 实践活动中对以后工作和 生活中的英语商务实务活 动获得基本应用常识和交 际技巧。 • 本课程通过专题讲座形式 将商务文秘实务、商务活 动交际、外事实务、以及 英文外贸函电融于课堂的 教学和课外网上自主学习 活动中，既专注于商务英 语实务活动的基础专业理 论的讲解，同时也注重学 生在课堂讨论中实际运用 技巧的训练，帮助学生从 国际商务交际的视角提升 英语的综合应用能力。
Listening Practice and Acting out: P.4-5
Return
Task
• You work in APD Ltd. Your company will have 15 guests(12 are female and 3 male) coming from USA next Tuesday for a trade fair. They will be arriving in your city on Saturday, 21st May. And will be staying for one week. They will have a six-day meeting in the hotel and a city tour on the last day. Please make a preparation list for making reservations.
Return
UNIT Two Telephone Calls
• Learning Objectives *After studying this unit, you should be able to: *Prepare for outgoing and incoming calls *Open and end calls in a professional way *Make an effective telephone call *Leave and take well-organized messages *Have cross-cultural awareness of communicating on the phone
Listening and Acting out: P.7-8
Return
Ｃ：Ｓｔａｒｔｉｎｇ ａｎｄ Ｅｎｃｏｕｒａｇｉｎｇ Ｓｍａｌｌ Ｔａｌｋｓ
• Communacation Knowledge
*1. WHY do people make small talks? *2. WHEN do people make small talks? *3. WHAT do people make small talks about?
• Preparation Checklist for the USAGroup
Return
Ｂ：Making Introduction
• Communication Knowledge
• Ａｆｔｅｒ ｙｏｕ ｇｅｔ ｒｅｓｅｒｖａｔｉｏｎｓ ｒｅａｄｙ， ｙｏｕ ｍａｙ ｍｅｅｔ ｙｏｕｒ ｖｉｓｉｔｏｒｓ ａｔ ｔｈｅ ａｉｒｐｏｒｔ ｏｒ ａｔ ｔｈｅ ｏｆｆｉｃｅ ｆｏｒ ｔｈｅ ｆｉｒｓｔ ｔｉｍｅ． Ｉｔ ｉｓ ｎｅｃｃｅｓｓａｒｙ ｆｏｒ ｙｏｕ ｔｏ ｉｎｔｒｏｄｕｃｅ ｙｏｕｒｓｅｌｆ ａｎｄ ｉｎｔｒｏｄｕｃｅ ｏｔｈｅｒｓ． • Ｈｏｗ ｔｏ ｍａｋｅ ｉｎｔｒｏｄｕｃｔｉｏｎｓ？
Snapshot
• You work in Junyi Co., a Chinese company, as secretary to the general manager. One day you are asked to give an international phone call to your business partner, Spencer Company in London, checking with them the arrangement of your boss’ trip to England. Discuss with your partner.
Task
Please give some examples for each of the following ways of entertainments in your city.
Ways of entertainment 1. Theater 2. Restaurant 3. Hotel 4. Gymnasium 5. Famous monument 6. Famous sight Examples
Example : Listening Practice on Page 18
Return
*Various ways of entertainments:
There are many ways to provide acceptable local entertainment for visitors. Typical ideas are arts and cultural events such as theatre, cinema, concerts, exhitions, famous monuments and buildings, or sports events, such as golf, tourist trips, excursions, restaurants and bars, etc., as well as more private nospitality such as parties, receptions, and possobly invitations to someone’s home-- though this is highly culture-dependent and may be more common in the USA, the UK and some parts of Continental Europe than elsewhere.
Return
Cross- Cultural Focus
Gift-Giving Taboos (禁忌). People usaully prepare gifts showing courtesy or appreciation. However, different countries have different gift-giving taboos Will you please show some examples?
Ａ：Making Reservations
• Communication Knowledge
--The first stage of an entire reception job is to arrange accommodation（安排食宿） for the visitors.
• What things you need to take into consideration when making a reservation in a hotel?
Task: p.11-12 Listening: P.12-13
Acting out: P.13-14
Return
D: Inviting
Communication Knowledge -- After people get to know each other,
they often invite each other to have varous entertainments. -- Some information about principles in Making, accepting and rejecting invitions. -- How?
学习方法及考试方法
• 学习方法： --课堂教学 --分组讨论 --模拟实践 --课外自主学习 • 考试方法： --课堂模拟实践 --网上自主学习、自测 --期末理论知识考核 --期末口试
成绩构成：平时50%+期末考试50%
课程要求
• 严格考勤制度（10%）
** 根据桂电教[2008]8号 规定： 不论何种原因，有下列情况之一的学生，取消考试资格： -全学期缺交作业三分之一以上的（缺两次及以上）； -未选课而擅自修读的； -上课迟到或早退共计20次以上的； -旷课达10学时（5次课）以上或累计超过该门课程学期 总学时三分之一以上的。
What can you do to make the task successful?
Preparation for the call Desk preparation (1)_______________ Informationpreparation：(2)__________
Return
Summary and Assessment
What do you know after learning about the Unit?
Assessment:
** Work in groups to give a performance of an entire reception.
Return
Hale Waihona Puke Baidu
Checklist for Making a Reservation
• • • • • • • • Number of guests: _______________ Name: ________________ (my name and the name of the guests) Telephone No:___________(mine for confirmation) Duration of stay:_____________________ Type and number of rooms:______________________ Service: ______________(restaurant, entertaining activities, etc.) Facilitities:______(conference rooms, shuttle for city tour, etc.) The way to pay:_________________(credit card, cash, etc.)
Return
E: Entertaining Visitors
Communication Knowledge *It is quite common for you to entertain your guests in the spare time. *Ways of entertainments:
• 认真完成作业及网上自主学习（20%） • 积极参与课堂讨论及模拟实践（10%） • 口试（10%）--设计一次国际性商务活动
Chapter-2 Business Communication
商务交际
大学英语部第二教研室 主讲：莫建萍
UNIT One --Reception
learning objectives – After studying this unit, you should be able to : • Make reservations（预定） • Make introductions（介绍） • Start and encourage small talks • Make, receive and decline invitations（谢绝邀请） • Entertain visitors（接待来宾） • Have cross-cultural awareness in receiving visitors
课程简介
课程要求
• 学习课程的目的 • 严格考勤制度 • 课程的性质、特点 • 认真完成作业 • 课程学习方法 • 积极参与课堂讨论 • 考试方法 • 教材及教学内容简介
学习目的及课程内容
• 本课程通过系统介绍与商 务领域相关的基本理论， 通过精心挑选和整合与日 常生产生活实际密切相关 的商务活动中的最基础的 理论和丰富而通俗易懂的 案例，让学生们能在模拟 实践活动中对以后工作和 生活中的英语商务实务活 动获得基本应用常识和交 际技巧。 • 本课程通过专题讲座形式 将商务文秘实务、商务活 动交际、外事实务、以及 英文外贸函电融于课堂的 教学和课外网上自主学习 活动中，既专注于商务英 语实务活动的基础专业理 论的讲解，同时也注重学 生在课堂讨论中实际运用 技巧的训练，帮助学生从 国际商务交际的视角提升 英语的综合应用能力。
Listening Practice and Acting out: P.4-5
Return
Task
• You work in APD Ltd. Your company will have 15 guests(12 are female and 3 male) coming from USA next Tuesday for a trade fair. They will be arriving in your city on Saturday, 21st May. And will be staying for one week. They will have a six-day meeting in the hotel and a city tour on the last day. Please make a preparation list for making reservations.
Return
UNIT Two Telephone Calls
• Learning Objectives *After studying this unit, you should be able to: *Prepare for outgoing and incoming calls *Open and end calls in a professional way *Make an effective telephone call *Leave and take well-organized messages *Have cross-cultural awareness of communicating on the phone
Listening and Acting out: P.7-8
Return
Ｃ：Ｓｔａｒｔｉｎｇ ａｎｄ Ｅｎｃｏｕｒａｇｉｎｇ Ｓｍａｌｌ Ｔａｌｋｓ
• Communacation Knowledge
*1. WHY do people make small talks? *2. WHEN do people make small talks? *3. WHAT do people make small talks about?
• Preparation Checklist for the USAGroup
Return
Ｂ：Making Introduction
• Communication Knowledge
• Ａｆｔｅｒ ｙｏｕ ｇｅｔ ｒｅｓｅｒｖａｔｉｏｎｓ ｒｅａｄｙ， ｙｏｕ ｍａｙ ｍｅｅｔ ｙｏｕｒ ｖｉｓｉｔｏｒｓ ａｔ ｔｈｅ ａｉｒｐｏｒｔ ｏｒ ａｔ ｔｈｅ ｏｆｆｉｃｅ ｆｏｒ ｔｈｅ ｆｉｒｓｔ ｔｉｍｅ． Ｉｔ ｉｓ ｎｅｃｃｅｓｓａｒｙ ｆｏｒ ｙｏｕ ｔｏ ｉｎｔｒｏｄｕｃｅ ｙｏｕｒｓｅｌｆ ａｎｄ ｉｎｔｒｏｄｕｃｅ ｏｔｈｅｒｓ． • Ｈｏｗ ｔｏ ｍａｋｅ ｉｎｔｒｏｄｕｃｔｉｏｎｓ？
Snapshot
• You work in Junyi Co., a Chinese company, as secretary to the general manager. One day you are asked to give an international phone call to your business partner, Spencer Company in London, checking with them the arrangement of your boss’ trip to England. Discuss with your partner.
Task
Please give some examples for each of the following ways of entertainments in your city.
Ways of entertainment 1. Theater 2. Restaurant 3. Hotel 4. Gymnasium 5. Famous monument 6. Famous sight Examples
Example : Listening Practice on Page 18
Return
*Various ways of entertainments:
There are many ways to provide acceptable local entertainment for visitors. Typical ideas are arts and cultural events such as theatre, cinema, concerts, exhitions, famous monuments and buildings, or sports events, such as golf, tourist trips, excursions, restaurants and bars, etc., as well as more private nospitality such as parties, receptions, and possobly invitations to someone’s home-- though this is highly culture-dependent and may be more common in the USA, the UK and some parts of Continental Europe than elsewhere.
Return
Cross- Cultural Focus
Gift-Giving Taboos (禁忌). People usaully prepare gifts showing courtesy or appreciation. However, different countries have different gift-giving taboos Will you please show some examples?
Ａ：Making Reservations
• Communication Knowledge
--The first stage of an entire reception job is to arrange accommodation（安排食宿） for the visitors.
• What things you need to take into consideration when making a reservation in a hotel?
Task: p.11-12 Listening: P.12-13
Acting out: P.13-14
Return
D: Inviting
Communication Knowledge -- After people get to know each other,
they often invite each other to have varous entertainments. -- Some information about principles in Making, accepting and rejecting invitions. -- How?
学习方法及考试方法
• 学习方法： --课堂教学 --分组讨论 --模拟实践 --课外自主学习 • 考试方法： --课堂模拟实践 --网上自主学习、自测 --期末理论知识考核 --期末口试
成绩构成：平时50%+期末考试50%
课程要求
• 严格考勤制度（10%）
** 根据桂电教[2008]8号 规定： 不论何种原因，有下列情况之一的学生，取消考试资格： -全学期缺交作业三分之一以上的（缺两次及以上）； -未选课而擅自修读的； -上课迟到或早退共计20次以上的； -旷课达10学时（5次课）以上或累计超过该门课程学期 总学时三分之一以上的。
What can you do to make the task successful?
Preparation for the call Desk preparation (1)_______________ Informationpreparation：(2)__________
Return
Summary and Assessment
What do you know after learning about the Unit?
Assessment:
** Work in groups to give a performance of an entire reception.
Return
Hale Waihona Puke Baidu
Checklist for Making a Reservation
• • • • • • • • Number of guests: _______________ Name: ________________ (my name and the name of the guests) Telephone No:___________(mine for confirmation) Duration of stay:_____________________ Type and number of rooms:______________________ Service: ______________(restaurant, entertaining activities, etc.) Facilitities:______(conference rooms, shuttle for city tour, etc.) The way to pay:_________________(credit card, cash, etc.)