询盘回复基本技巧(上)

今明两天，小编将给大家分享敦煌网卖家一个真实的订单询盘，在23天时间里，Buyer和Seller一共沟通了43次，Buyer共提出了两个需求：一件婚纱和一件西装。最后Buyer购买了一件婚纱，但没有购买西服。无论是成功的婚纱购买经历，还是失败的西服购买经历，都能帮助大家总结经验教训，赢得更多订单!

成功篇

一、背景介绍：Sophie曾经在Nancy的店铺中购买过一件婚纱，十分满意，这次Sophie把Nancy的店铺介绍给了将要结婚的姐姐，希望姐姐的婚纱也能由Nancy提供。

二、询盘正文和点评：

Selle r Dear Sophie, Nice to hear from you

again! It is really our great

pleasure that you love the wedding

dress we made for you. We have

made the above wedding dress

before, we sold it to Nigera is

USD287.4 with shipping. We made

with top quality embroidery lace.

And the lace pattern is not same

as the original design. But the

outfit is still very beautiful. I will

try to find the real dress images

we made before. We could custom

make the matching veil with the

matching lace trimming, do you

have the request about the length?

Pls kindly advise, await your reply,

thanks! Best Regards, Nancy

Lace的种

类很多，

Nancy及时

回复说

Sophie选

择的这款

婚纱蕾丝

找不到一

模一样的，

希望用类

似的蕾丝

替代。

●类似的

沟通确认

能够帮助

避免出现

货物与描

述不符，客

户提交纠

纷或者退

款申请。

Buye r Please find below the measurement:

The measurements. bust:106cm,

waist:89cm, hip:119cm,

length125cm, height:175cm,

shoulder:44cm, hand:32cm. Like I

said earlier, I will like you to also

assure me the dress will be ready

in time for the wedding. thanks soo

much

Sophie提

供尺码，并

强调要及

时收到婚

纱。

●询盘第

一大问题：

时间问题

（包括制

作周期、货

运时间）。

卖家要在

时间问题

上及时给

予买家安

抚，及时提

醒，及时回

复，并且说

到做到。

Selle r Dear Sophie, Thanks for your

measurement. If you order it

today, and we will make sure the

delivery. As per the veil, you have

Nancy用这

样一句话

其实是制

造紧迫感，

not replied us yet, pls advise the style and length you are interested in. Await your reply, thanks! Bset Regards, Nancy 督促Sophie立

刻下订单“ If

you

order it today, and we will make

sure the delivery ”，这句话大家一定

要记住，在跟单中很

重要。

Buye r Dear Nancy, Thanks for your response. Please make the veil 20" (twenty inches) and tell me what the best price is. Waiting for your urgent reply.

Selle r Dear Sophie, We would like to offer

the combined price USD300 for the

dress with veil. As per the veil,

do you have any picture to show

the style? With lace trimming?One

layer or two layer? Await your

quick reply, I will make a special

link for you to place the order.

Thanks again, Nancy

Nancy给了

Sophie一

个300美金

加运费的

报价

第二天Selle

r

Again,dear Sophie,I just applied for

some discount for you because that

you are have bought dress from

us. And we would offer the

USD279.8 with the veil and shipping

to you.Below pls refer to the

special link:

/product...... As

per the measurement: bust:106cm,

waist:89cm, hip:119cm,

length125cm, height:175cm,

shoulder:44cm, hand:32cm.

由于

Sophie当

天没有回

复，Nancy

为了促使

这个订单

达成，告诉

Sophie可

以打折，这

是催单的

一个重要

方法，大家

也要学会