5C presentationPPT课件

CONTAIN the Problem (Example)
CLCA/5C Problem Solving Model
Closed Loop Corrective Action
Characterize
Closure
CLCA / 5C
2. Containment
Problem
Solving Model • Proper tools and
– May adjust the team members according to status of phase
CLCA/5C Problem Solving Model
CHARACTERIZE - Impact and Extent
• Which function or individual been impacted
Causal Analysis
CLCA/5C Problem Solving Model
Closed Loop Corrective Action
Closure
1.Characterize
• Problem detail
wk.baidu.com
CLCA / 5C
– 6W
– CIomnptaacitnamnednetxtent
Problem Solving Model
•
Team members
Corrective Action
Causal Analysis
CLCA/5C Problem Solving Model
CHARACTERIZE the Problem
• Problem description
– State the effect (What is wrong, not why it is wrong) – Be specific – Who, What, Where, When, Why, how and how many – Describe the extent by clear number, such as failure rate,
methods
Corrective Action
3. Causal Analysis
CLCA/5C Problem Solving Model
Define CAUSES of the Problem
• If the containment was accomplished effectively, then downstream processes and the customer have been protected from further loss. Sufficient time should be spent in causal analysis so that the problem is fixed, fixed once, and stays fixed
– Next operation/process – Downstream users – End customers – Safety concern
• What is the extent
– Cost up, profit loss ($, NTD) – Schedule impact, cycle time increase (sec, min, hr, day) – Productivity, yield rate, scrap rate (%, dphu) – Quality gate (index, %)
2. Containment
• Immediately
Corrective Action
• PCaauisnalfAunlalyasnis d costly • Multiple sites
CLCA/5C Problem Solving Model
CONTAIN the Problem
• Containment does not only apply to product issues. We need to “contain” other process or similar issues as required
CLCA/5C Problem Solving Model
▪ Benjamin Teng ▪ 2003/03
Closed Loop Corrective Action
Characterize
Closure
CLCA / 5C Problem Solving Model
Containment
Corrective Action
cycle time increase, profit loss….etc
• Team members
– Identify the team leader, and need to cover different skilled team members
– Include internal and/or external members based on the problem
• Immediate action needs to be taken to minimize the potential for additional loss
• Containment action planning must begin as soon as a problem becomes known
• There may sometimes need to take actions for multiple sites at the same time
CLCA/5C Problem Solving Model
Containment Action
CLCA/5C Problem Solving Model
CLCA/5C Problem Solving Model
CHARACTERIZE the Problem (Example)
CLCA/5C Problem Solving Model
Closed Loop Corrective Action
Characterize
Closure
CLCA / 5C Problem Solving Model
• Containment has the potential to be very costly and painful depending on the issue
• The primary obligation is to prevent harm (economic or physical) to additional customers or departments. The critical factor is immediacy