旅客列车乘务员实用英语
地面服务实用英语100句
地面服务实用英语100句词汇机场设施：机场airport候机楼terminal休息室lounge吸烟区smoking area值机柜台check-in counter安检处security counter问询处information desk电子显示屏imformation display 售票处booking office 行李领取处luggage claim area 行李查询处liggage inquiries 手机加油站mobile station廊桥jet bridge机坪apron手推车luggage cart电梯lift/elevator摆渡车ferry /shuttle bus机坪设施：机坪apron 客梯车passengers step car 延误原因：流控rate of flow control 空管air traffic control 大雾heavy fog能见度低poor visibility 公司company军事活动military exercise 雷暴thunder storm其他词汇飞机aircraft机组crew乘务员flight attendent乘务长purser机长capton行李架overhead conpartment 素食vegtarian food清真餐muslim food儿童餐children’s food头等舱first class经济舱economy class随身行李carry-on item身份证id card行李票luggage stub婴儿车baby stroller护照pass port备降land in the alternate airport滞留旅客stranded passengers航材spare parts机械故障malfunction改签endorse退票refund直飞航班direct flight/ non-stop flight中途经停航班layover flight中转旅客transfer passenger补班supplementary flight实用100句问路1.Hello,what can I do for you? Excuse me,may I help you? 有什么可以帮您的？2 .Can you tell me where is gate No.47？/ where is gate No.7?3. Go upstairs/downstairs/straight.请上楼、下楼.请直走4 .Turn right/left.请右/左转5. The lounge of our shenzhen airlines is on the opposite of gate number 5深航的贵宾厅就在5号登机口对面。
高铁、火车、铁路乘务英文常用语
高铁、火车、铁路乘务英文常用语1、CRH 中国高速铁路(China Railways High-speed)2、bullet train 动车3、conductor 列车长4、car attendant; train attendant 列车员5. waiting room 候车室6、dining car, restaurant car, diner 餐车7、Free of charge 免费8. window seat 靠窗座位9. make a broadcast 广播一下，broadcasting room 广播室10. Ladies and gentlemen,女士们先生们：11. Security check,please!请安检！12. No smoking here please.请勿抽烟13、What’s the matter? 您怎么了？14、Mind your steps. 注意脚下15、Ticket,please.Have your ticket back.您的票！请把票那好。
16、This way, please.Follow me, please.请这边走。
请跟我走。
17、The other end of the coach. 在车厢的那一端。
18、Our train will arrive at Beijing Railway Station at 18:27.列车到达北京车站的时间是18点27分19、Our restaurant opens at 6:00pm for supper.餐车下午6点开始供应晚餐20、Our next stop will be Lanzhou Station.Please prepare yourself for getting off the train.下一站将要到达兰州站，请您提前做好下车的准备21、The destination will be reached in about twenty minutes.还有大约20分钟到达终点站22、Our train currently travels at 90 kilometres an hour.现在的时速大概90公里/小时23、The restaurant is No 8 carriage in the middle of the train.餐车在列车中部8号车厢24、The toilets are available only when the train is travelling.停车厕所是要锁闭的，请开车后再使用25、Excuse me ,please show your ticket on demand.您好，请出示您的车票。
民航实用英语词汇
民航实用英语词汇aircraft crew，air crew 机组，机务人员pilot 驾驶员，机长co-pilot，second pilot 副驾驶员navigator 领航员steward 男服务员stewardess，hostess 空中小姐radio operator 报务员Bairliner 班机monoplane 单翼飞机glider 滑翔机trainer aircraft 教练机passenger plane 客机jet (aircraft) 喷射飞机amphibian 水陆两用飞机seaplane，hydroplane 水上飞机transport plane 运输机helicopter 直升机supersonic 超音速hypersonic 高超音速transonic 跨音速subsonic 亚音速Airbus 空中客车Boeing 波音Concord 协和Ilyusin 依柳辛McDonald-Douglas 麦道Trident 三叉戟Tupolev 图波列夫hatch 舱口aeroengine，air engine 航空发动机navigation light 航行灯fuselage，body 机身nose 机头wing 机翼aileron 副翼wing flap 襟翼tail plane 水平尾翼starboard wing 右翼port wing 左翼pilot’s cockpit 驾驶舱parachute 降落伞passenger cabin 客舱propeller 螺旋桨pressurized cabin 密封舱undercarriage 起落架undercarriage wheel 起落架轮elevator 升降舵radio navigation device 无线电导航设备radio directive device 无线电定向设备luggage compartment 行李舱(fuel) tank 油箱auxiliary (fuel) tank 副油箱main (fuel) tank 主油箱autopilot 自动驾驶仪airport 航空港，民航机场airfield，aerodrome，airdrome 机场airport beacon 机场灯标airport meteorological station 机场气象站main airport building，terminal building 机场主楼emergency landing runway，forced landing runway 紧急着陆跑道taxiway 滑行跑道runway 跑道omnirange radio beacon 全向式无线电航空信标fuel depot 燃料库control tower 塔台tarmac 停机坪radio beacon 无线电信标boarding check 登机牌plane ticket 飞机票flight，flying 飞行bumpy flight 不平稳的飞行smooth flight 平稳的飞行ramp 扶梯altitude，height 高度air route，air line 航线extra flight 加班economy class，tourist class 经济座non-stop flight 连续飞行climbing，to gain height 爬升circling 盘旋forced landing 迫降connecting flight 衔接航班speed，velocity 速度ceiling 上升限度cruising speed 巡航速度top speed 最高速度first class 头等night service 夜航airsick 晕机direct flight，straight flight 直飞landing 着陆to rock，to toss，to bump 颠簸to taxi along 滑行to lose height，to fly low 降低to take off，take-off 起飞to board a plane，get into a plane 上飞机to get off a plane，alight from a plane 下飞机to face the wind 迎风international passenger 国际旅客domestic passenger 国内旅客connecting passenger 转机旅客transit passenger 过境旅客stand-by 候补旅客no-show 误机者unaccompanied passenger 无人陪伴儿童handicapped passenger 残疾旅客departing passenger 出港旅客arriving passenger 进港旅客flight crew 机组人员captain 机长pilot 飞行员copilot 副驾驶员flight engineer 飞行机械师stewardess/cabin attendant/air hostess 女乘务员/空姐steward 男乘务员purser / chief attendant 乘务长chief purser 主任乘务长air crew 空勤人员ground crew 地勤人员ground service staff 地面服务人员navigtor 领航员Main Facilities in the Airport机场主要设备aerodrome / airport 飞机场alternate airfield 备用机场control tower 管制塔台hangar 机库fuel farm 油库emergency service 急救站localizer 航向信标台/定位信标weather office 气象站runway 跑道taxiway 滑行道parking bay 停车位置maintenance area 维修区terminal departure building 机场大厦/候机楼international departure building 国际航班出港大厦seeing-off deck 送客台domestic departure lobby 国内线出港候机厅coffee shop 咖啡室special waiting room 特别休息室quarantine 检疫Customs 海关emigration control 出境检查snack bar 快餐部automatic door 自动出入门arrival lounge 到达大厅departure lounge 离港大厅transit lounge 过站大厅telephone/telegram/fax room 电话/电报/传真间stand-by ticket counter 补票处flight inＦＯＲＭation board 航班显示板check-in counter 办理登机手续柜台transfer correspondence 中转柜台carousel 旋转行李传送带public address 广播室dispatch office 签派室police office 机场公安局（警察局）boby temperature scanner 体温检测仪medical centre 医疗中心escalator 自动扶梯elevator （升降式）电梯moving/automatic walkway 自动步道air bridge 登机廊桥airport fire service 机场消防队catering department 配餐供应部门duty-free shop 免税商店airtel/airport hotel 机场宾馆VIP room 贵宾室main lobby 主厅freight building/cargo centre 货运大厦/货运中心security centre 保安中心imports shop 进口商品店entrance 入口passenger route 旅客通道boarding gate No.18 第18号登机桥bosrding gate besides No.16 第16号以外登机桥information counter/office 问询处lavatory 卫生间international arrival building 国际航班到达大厦taxi stand 出租汽车站demestic connection counter 国内线联运柜台exit 出口hotel and limousine service 旅馆及机场交通服务处limousine stand 机场交通车站waiting room 休息室exchange and tax payment 兑换及付税Customs personnel 海关人员Customs inspection counter 海关检查柜台baggage claim area 行李认领区immigration control 入境检查plant quarantine 植物检疫animal quarantine 动物检疫connection counter 联运柜台arrival lobby 入境旅客休息室security counter 安检柜台security check station 安全检查站新加坡航空公司英文广播稿Good morning (afternon，evening)，Ladies and Gentlemen:Welcome aboard Singapore Airlines flight XX______to______(via______) The distance between______and_______is______kilometers. Our flight will take ________ hours and_______minutes. We will be flying at an altitude of________meters and the average speed is_______ kilometers per hour.In order to ensure the normal operation of aircraft navigation and communication systems，mobile phones，toys and other electronic devices throughout the flight and the laptop computers are not allowed to use during take-off and landing.We will take off immediately，Please be seated，fasten your seat belt，and make sure your seat back is straight up，your tray table is closed and your carry-on items are securely stowed in the overhead bin or under the seat in front of you. (This is a non-smoking flight，please do not smoke on board.)The (chief) purser _________with all your crew members will be sincerely at yourservice. We hope you enjoy the flight! Thank you1. civil aviation 民用航空2. plane，aircraft，airplane 飞机3. airliner 班机4. airline 航空公司5. jet，supersonic plane 喷气机6. airliner，passenger aircraft 客机7. long-range aircraft，long-haul aircraft 远程飞机8. medium-haul aircraft 中程飞机9. propeller-driven aircraft 螺旋桨飞机10. jet (aircraft) 喷气飞机11. turbofan jet 涡轮风扇飞机12. turboprop 涡轮螺旋桨飞机13. turbojet 涡轮喷气飞机14. by air，by plane 乘飞机15. passenger cabin 客舱16. tourist class 普通舱，经济舱17. first class 一等舱18. waiting list 登机票名单19. boarding check 登机牌20. airport 航空港21. air terminal 航空集散站22. tarmac 停机坪23. air hostess，stewardess 空中小姐，女乘务员24. steward 乘务员25. aircraft crew，air crew 机组，机务人员26. pilot 驾驶员，机长27. takeoff 起飞28. landing 着陆29. to board a plane，get into a plane 上飞机30. non-stop flight to 飞往，直飞31.to get off a plane，alight from a plane 下飞机32. in transit 运送中的33. off-peak season淡季34. flight schedule航班时间表35. safety inspection安全检查36. departure time起飞时间37. arrival time到达时间38. seat belt安全带39. air-sickness bag晕机袋40. earplug耳塞41. eye-mask眼罩42. headset plug 耳机插头43. armrest扶手44. life vest救生衣45. luggage compartment行李舱架46. seat recliner button座位倾斜扭47. emergency exit紧急出口48. oxygen mask氧气面罩49. forced landing迫降50. hijacking空中劫持51. rocking，bumping，tossing颠簸52. black box黑匣子53. transfer to flight换机54. luggage tag行李签55. baggage insurance行李保险56. baggage claim area行李认领处57. baggage cart行李车58. baggage clerk，redcap行李搬运员59. airport bus机场巴士60. air pocket 气潭，气阱61. customs procedure海关手续62. customs formalities 报关单63. dutiable articles上税物件64. customs declaration form报关单65. personal valuables个人贵重物品66. passport护照67. visa签证68. health certificate健康证明69. certificate of vaccination预防接种证书70. channel通道。
最新列车员常用英语100句
Example 3:
• A: Excuse me, May I open the window? • B: Sorry，I'm afraid you can't do it.
• It's very kind of you to say so. 谢谢您的 夸奖。
四、道歉语
• 1、列车员向旅客道歉：
• I‘m sorry. 或 Sorry. 对不起。
• Excuse me. 劳驾。
I beg your pardon? 或 Pardon? 您能再说一遍吗？
I’m sorry, I‘ll do it right away. 对不起，我马上办。
• A: Thank you.
2、当旅客问： Can you help me?
• Yes, of course. 当然可以。 • certainly.
• With pleasure. Yes, by all means. 完全可以。
3、当旅客问： May I ……?
• 当列车员同意时，一般说： • Yes, please. 或of course. 或certainly. • That‘s no problem. 没问题。
Example 4:
• A: Good morning . May I introduce myself? I'm your conductress. My name's Li Hua.
• B: How do you do, Miss Li? My name's Robert Brown.
车厢乘务员自我介绍
车厢乘务员自我介绍Hello, my name is Sarah, and I am a train car attendant. 你好，我叫Sarah，我是一名列车车厢乘务员。
I am responsible for ensuring the safety and comfort of passengers during their journey. 我负责确保乘客在旅途中的安全和舒适度。
One aspect of my job is to greet passengers as they board the train and assist them in finding their seats. 我工作的一个方面是在乘客登上火车时向他们致以问候，并帮助他们找到自己的座位。
I make sure to answer any questions they may have about the journey or the train facilities. 我努力回答他们可能对旅程或火车设施有的任何问题。
During the journey, I also provide services such as selling snacks and drinks, as well as helping passengers with their luggage. 在旅途中，我还会提供出售小吃和饮料等服务，以及帮助乘客处理他们的行李。
I try my best to attend to passengers' needs and ensure they have a pleasant experience on the train. 我尽力满足乘客的需求，并确保他们在火车上有愉快的体验。
In addition to providing customer service, I also play a crucial role in maintaining order and safety on the train. 除了提供客户服务外，我在维护火车上的秩序和安全方面也扮演着至关重要的角色。
旅客列车乘务员实用英语
1．(组织旅客乘降) 面带微笑您“好，请问您是几号车厢？ **号车厢请向前/后走。
直臂式手势。
英文：Hello. Whichcoachare youin? The No. ** co achplease goahead/backward.2．(遇有领导) *“*领导您好！我是 ***次列车长，欢迎您检查指导工作。
同时双目注视领导，“请您随我来，您请上车。
” 引导手势。
英文：I am the conductor of the Train No. **. W elcome for inspecting and guiding our work! This way please.3．(纠正违章) 先敬礼“您好！请您到***处吸烟，那里容许吸烟，谢谢您的合作！”英文：hello. Would you please smoke in ***? Thank you for your cooperation.4．(遇有旅客询问) “您好！请问您有什么事情需要我帮忙吗？”英文：Hello. What can I do for you?5．(列车进站台)列车长整队并站在队伍中间位置，右手提包口中要有口号，使队伍整齐统一。
1．(站台遇领导) 敬军礼。
(右手五指并拢提至眉间，面带微笑，双目注视领导，时间停顿1-2 秒)2．(领导伸出握手时)配合动作：立即摘手套，迎合领导握手时用力不要过大，时间不宜过长(大约停滞 3 秒左右)站在靠近车厢一侧，为领导引路运用直臂式手势，注意走路不时回看领导位置，调整自己的走速。
走到车门口面向领导站立运用请进手势将领导引导上车。
总体要求做到：面带微笑，用规范的手势用语，组织旅客乘车，妥善安排重点旅客，耐心解答旅客问讯，语言轻柔亲切，队有需要的旅客主动帮扶。
重点旅客上车时(外宾，领导) 亲自陪同安排。
简单 ( 中文)：各位女士、先生晚上好！很高兴为您提供服务，欢迎您乘坐我们列车，祝各位旅途愉快！谢谢！英文：Goodeveningladies andgentlemen. Welcometotakeour trainandit ’s our pleasure to provide service for you. Wish you a pleasant trip! Thank you.清理茶桌语言：“对不起，打扰您了，我清理一下，谢谢。
民航乘务员实用机上英语口语
1．早上好/下午好/晚上好，欢迎登机！Good morning/Good afternoon/ Good evening. Welcome aboard!2．打扰一下，能看一下您的登机牌吗？Excuse me. May I see your boarding pass?3.恐怕您坐错位子了。
I'm afraid you are in the wrong seat.4．(1) 您的座位号标在阅读灯旁。
（Airbus机型）Your seat number is indicated near the reading light.(2) 您的座位号标在行李架边缘。
（Boeing机型）Your seat number is indicated on the overhead compartment.5．需要我帮您摆放行李吗？May I help you with your bag?6．先生，您的行李有点儿大，您不介意我把它放在别处吧？我会帮您保管的。
Would you mind if I stow it somewhere else? I’ll keep it for you.7．请跟我来。
Please follow me.8．对不起，先生。
您能往边上站一点吗？Excuse me， sir. Could you please step aside?9．如有任何需要，请按呼唤铃。
If there's anything we can do for you， just press the call button. 10．我是本次航班乘务长/乘务员XXX，如有任何需要，您可以随时联系我。
(I’m the purser of this flight. ) My name is xxx.If there is anything I can do for you， please call me.11．请您用热毛巾/湿纸巾，女士/先生。
Carriage Service车厢服务英语中文对话
Carriage Service车厢服务列车乘务员：*** 乘客：***Car Attendant : Good evening , sir . This small table is a little dirty . May I tidy it up ?列车乘务员：晚上好，先生。
这张小桌子有点脏。
我可以整理一下吗？Passenger : OK . Thank you .乘客：好的，谢谢你。
Car Attendant : Not at all . Here is a paper trash bag . You can put fruit peel , eggshells and sunflower seed shells into it .列车乘务员：不客气。
给您一只纸垃圾袋。
你可以把水果皮，蛋壳和葵花籽壳到在里面。
Passenger : I see . Where can I get hot water ?乘客：我明白了。
我在哪里可以得到热水？Car Attendant : Electric water heater is over there . Please follow me . Here it is.列车乘务员：电茶壶在那边。
请跟我来，在这。
Passenger : Thank you . By the way , how to use the electric water heater ?乘客：谢谢你。
顺便问一下，电茶壶怎么用？Car Attendant : Well , just press the red button and here comes the water . The water is hot . Please be careful .列车乘务员：您按一下这个红色的按钮就出水了。
水是热的，请小心。
Passenger : Oh . I forgot to take my water bottle . Are there any paper cups ?乘客：噢，我忘带水瓶了。
铁路客运英语task 2-1-Welcoming Passengers Aboard
点I击II.添U加se标fu题l E文xp字ressions
(11)您的座位在8号车厢，是靠窗的座位。 Your seat is in Car No.8 and it is a window seat.
(12)请把重的行李放在下面，轻的放在上面。 Please put the heavy luggage below and the light one
II. Dialogues
Dialogue Two
vacant/ free/empty
occupied adj. reserved adj.
occupy
v.占有，占领，占据
occupation
n.工作，职业；（空间）占据，占领
occupancy
n.(空间)占用，(时间)占用期间
occupier
n.占用（领）者（长、永久的）
II. Dialogues
Dialogue Six
implement 原指史前人类所用的工具，现在多指农用工具，也可指为 实现某个任务所需的工具或器具。 equipment 多指成套的或重型的设备或装备。通常用作不可数名词。 instrument 通常指能使人们完成某一精确动作或测量的一种小型仪器， 尤指电工仪表、测量装置，航海或航空用的控制装置。 appliance 侧重指家用机器或设备，尤指家用电器。 facilities 常用复数形式，指可供使用的设备或设施。
II. Dialogues
Dialogue Three
crew member 6 crew 6 crew members
self-help travel
自助游
dining car
餐车
restaurant car mobile canteen
列车服务英语对话
列车员A: Good morning , sir. Ticket, please.(递车票)thanks for your cooperation! This is carriage three. Let me help you (帮助提行李上车)早上好 先生 请出示车票 谢谢您的合作。
这是3车厢 我帮您吧。
旅客A thank you.谢谢。
旅客A: Excuse me, can you help me find my seat?打扰一下 您能帮我找下我的座位吗列车员B: Please show me your ticket, it says which seat is yours . Oh your seatnumber is 17,follow me ,please.(引领) This aisle seat is yours.请出示下您的车票 那上面有您的座位号码 您的座位号是17 请跟我来,就是这个靠过道的座位。
旅客A: Thanks, you are so kind. but there is someone in my seat. Look!谢谢您的帮助 但是已经有人坐在我的座位上了 看。
列车员B:Sorry to trouble you. I'm afraid you are in the wrong seat. 20c is just tworows behind on the other aisle. Please change your seat.恐怕您坐错位子了 20c正好在那边走廊的后二排。
请换下座位。
旅客B: oh, I’m so sorry. I will change at once.对不起 我马上换座位。
列车长 Dear passengers, welcome to take T12train, the train is from Haerbin to Shenyang. During the trip, if you have some trouble, please connect with the staff orthe chief or the police on the train, we will try our best to help you. The train is equiped with air-condition and the windows are intact, so smoking is not allowed inthe car. If you want to smoke, please do it at the connection of cars. I am theconductor XXX of this train, I am appreciated of your understanding and support onbehalf of our group. 旅客们 大家好 欢迎乘座T12次列车 本列车是由哈尔滨开往沈阳。
铁路服务英语
铁路服务英语一、词汇篇铁路：railway ; railroad铁路网：railway network ; railroad network铁路线：railway line ; railroad line行李： luggage ； baggage包裹：parce行李房：luggage office ； baggage office 售票处：booking office ； ticket； office 候车室： waiting room ； waiting hall服务台：information office ； inquiry office 车票：ticket卧铺票：berth ticket ; sleeper ticket 站台票：platform ticket 学生票：student ticket差价：extra money ；closing price行李包裹托运：consigning of luggages and parcels旅客换乘：passenger transference漏乘： missing a train越站乘车：overtaking the station旅客列车乘务组： passenger train crew 列车员： train attendant ; staff列车长： train conductor ; chief乘警：train police车厢： carriage ; coach软卧：soft sleeper二、常用句篇➢请出示车票，车票上有您的座位信息。
您的座位是三号车厢01B。
➢Please show me your ticket, it says which seat is yours . Your seat number is 1B,carriage 3.➢旅途中您有任何问题请与乘务员或者乘务长或者乘警联系，我们会尽力帮助您。
➢During the trip, if you have some trouble, please connect with the staff or the chi ef or the police on the train, we will try our best to help you.➢列车将正点到达。
铁路客运英语 Part2 Train Service
Conversations
CA：Not at all.Here is a plastic trash bag.You can put fruit peel,eggshells and sunflower seed shells into it.
不用客气。给您一只塑料垃圾袋，您可以把水果皮、蛋壳 和葵花籽壳倒在里面。
Conversations
CA：Let me check for you.Wait a moment,please.Sir,I've found a window seat for you.Follow me,please.
让我给您找一找。请稍等。先生，我已经给您找到了一 个靠窗的座位。请跟我来。
Conversations
CA：The tea table is in your armrest,and let me open it for you.
茶桌在侧扶手内，我来帮您打开。 P：Thank you very much. 非常感谢。 CA：My pleasure. 不用谢。
Conversations
P：I see.Where can I get hot water? 我明白了。请问哪里有热水？ CA：Electric water heater is over there.Please follow me.Here it is. 电茶炉在那边，请您随我来，在这里。
Conversations
P：Thank you.By the way,how to use the electric water heater?
Conversations
Dialogue 1
P—Passenger CA—Car Attendant CA：Good evening,sir.This small table is a little dirty.May I tidy it up? 晚上好，先生。这张小桌子有点脏，我能把它整理一下吗？ P：OK.Thank you. 好的，谢谢。
高铁、火车、铁路乘务英文常用语
高铁、火车、铁路乘务英文常用语1、CRH 中国高速铁路(China Railways High-speed)2、bullet train 动车3、con ductor 列车长4、car attendant; train attendant 歹U车员5、waiting room 候车室6、dining car, restaura nt car, diner 餐车7、Free of charge 免费8、window seat 靠窗座位9、make a broadcast 广播一下，broadcasting room 广播室10、Ladies and gentlemen,女士们先生们：11、Security check,please!请安检！12、No smoking here please.请勿抽烟13、Whaf s the matter 您怎么了14、Mi nd your steps.注意脚下15、Ticket, your ticket back.您的票！请把票那好。
16、This way, me, please. 请这边走。
请跟我走。
17、The other end of the coach. 在车厢的那一端。
18、Our train will arrive at Beijing Railway Station at 18:27.列车到达北京车站的时间是18点27分19、Our restaura nt ope ns at 6:00pm for supper. 餐车下午 6 点开始供应晚餐20、Our next stop will be Lanzhou prepare yourself for gettingoff the trai n. 下一站将要到达兰州站，请您提前做好下车的准备21、The destination will be reached in about twenty minutes.还有大约20分钟到达终点站22、Our train currently travels at 90 kilometres an hour. 现在的时速大概90公里/小时23、The restaura nt is No 8 carriage in the middle of the trai n.餐车在列车中部8号车厢24、The toilets are available only whenthe train is travelling.停车厕所是要锁闭的，请开车后再使用您好，请出25、Excuse me ,please show your ticket on dema nd.示您的车票。
高铁、火车、铁路乘务英文常用语
高铁、火车、铁路乘务英文常用语1、CRH中国高速铁路(China Railways High-speed)2、bullet train动车3、conductor列车长4、car attendant;train attendant列车员5.waiting room候车室6、dining car,restaurant car,diner餐车7、Free of charge免费8.window seat靠窗座位9.make a broadcast广播一下，broadcasting room 广播室dies and gentlemen,女士们先生们：11.Security check,please!请安检！12.No smoking here please.请勿抽烟13、What’s the matter?您怎么了？14、Mind your steps.注意脚下15、Ticket,please.Have your ticket back.您的票！请把票那好。
16、This way,please.Follow me,please.请这边走。
请跟我走。
17、The other end of the coach.在车厢的那一端。
18、Our train will arrive at Beijing Railway Station at 18:27.列车到达北京车站的时间是18点27分19、Our restaurant opens at 6:00pm for supper.餐车下午6点开始供应晚餐20、Our next stop will be Lanzhou Station.Please prepare yourself for getting off the train.下一站将要到达兰州站，请您提前做好下车的准备21、The destination will be reached in about twenty minutes.还有大约20分钟到达终点站22、Our train currently travels at 90 kilometres an hour.现在的时速大概90公里/小时23、The restaurant is No 8 carriage in the middle of the train.餐车在列车中部8号车厢24、The toilets are available only when the train is travelling.停车厕所是要锁闭的，请开车后再使用25、Excuse me ,please show your ticket on demand.您好，请出示您的车票。
高速铁路客运服务英语口语
高速铁路客运服务英语口语你好，欢迎乘坐我们的高铁列车。
Hello, welcome aboard our high-speed train.请出示您的车票和身份证。
Please show your ticket and ID.请把您的行李放在行李架上。
Please put your luggage on the luggage rack.请关紧您的座椅安全带。
Please fasten your seat belt.如需帮助，请按铃。
If you need assistance, please press the call button.2. 餐车服务Dining Car Service您想喝点什么？What would you like to drink?您想吃点什么？What would you like to eat?请稍等，我马上为您上菜。
Please wait a moment, I'll serve your food soon.请享用。
Please enjoy your meal.3. 紧急情况Emergency Situation请不要惊慌，我们会在最短时间内解决问题。
Please remain calm, we will solve the problem as soon as possible.请听从工作人员的指示。
Please follow the instructions of the staff.请配合我们的安全检查。
Please cooperate with our safety check.4. 下车指引Disembarking Instructions请注意，列车即将到达终点站。
Please note that the train is approaching the final stop.请准备好您的行李。
Please prepare your luggage.请不要忘记您的物品。
经典：列车员常用英语100句
Please don't lean out of the window. It`s
dangerous. 请不要探身窗外，这样很危险。
Please don't throw anything out of window. 请不要往窗外仍东西。
Please don't smoke here. 请不要在此抽烟。
• May I introduce myself? • 请允许我自我介绍一下。 • Allow me to introduce myself. • 请允许我自我介绍一下。
• 2、介绍别人：
• This is our chief conductor. • 这是本次列车的列车长。 • May I introduce our chief conductor?
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七、提醒、建议用语
• Please be careful. 请小心。 • Don‘t go far. 不要走远。 • Pay attention to the departure-call. • 请留心开车铃声。
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Example 6：
• A: Hello, how long shall we stop here, please?
Just a moment, please. 请稍等。
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八、祝愿语
• Good luck. 祝您好运。 • Keep well. 祝您健康。 • Have a good time. 祝您快乐。 • Have a nice day. 祝您今天过得愉快。
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九、告别语
• Good night. 晚安。
Smoking is not allowed in the car. 车厢内不许吸烟。 No smoking, please. 请不要吸烟。 Please go between the cars when you smoke. 要抽烟时，请到车厢连接处。
乘务员自我介绍服务用语
乘务员自我介绍服务用语英文回答：Hello everyone, my name is Sarah and I am one of the train attendants on this journey. I am here to ensure that you have a comfortable and pleasant experience throughout your trip.As a train attendant, I am responsible for a variety of tasks, including checking tickets, assisting passengers with their luggage, and providing information about the journey and the train facilities. If you have any questions or need any assistance, please feel free to approach me at any time.I understand that traveling can sometimes be stressful, especially if you are not familiar with the train system or if you have any special requirements. Rest assured that I am here to help make your journey as smooth as possible. Whether you need help finding your seat, locating therestrooms, or accessing the onboard Wi-Fi, I will be more than happy to assist you.In addition to my duties as a train attendant, I also prioritize passenger safety. I am trained in emergency procedures and will be able to guide you in case of any unexpected situations. Your safety is my top priority, so please do not hesitate to reach out to me if you have any concerns.Furthermore, I strive to create a friendly and welcoming atmosphere onboard. I believe that a positive and enjoyable journey begins with excellent customer service. I aim to provide each passenger with personalized attention and ensure that their needs are met.For example, if you are traveling with children, I can offer entertainment options or suggest activities to keep them engaged during the journey. If you have dietary restrictions, I can assist you in finding suitable meal options from our onboard menu.中文回答：大家好，我是Sarah，也是本次旅程中的一名乘务员。
列车员常用英语100句
• 请出示车票。 • May I have your ticket, please? • Show me your ticket, please. • Ticket, please.
• May I see your passport?
• 看一下您的护照可以吗？
• Here 2021/8/14 you are. 给您。
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2、旅客向列车员道歉时，一般说：
• That's all right. 没关系。 • It doesn't matter. • Don't worry about it.
• 也可以说： • Never mind. • It's nothing.
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五、征询和问答
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I’m sorry, I‘ll do it right away. 对不起，我马上办。
Sorry to trouble. 对不起麻烦您一下。
Sorry, I don't quite understand you. 对不起，我不太明白您的意思。
Excuse me. I don't catch your meaning. 请原谅，我没有领会您的意思。
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九、告别语
• Good night. 晚安。
• Good-bye. 再见。
• See you later again. 再见。
• Hope to see you again. 希望再次见到您。
• Take care. 保重。
• Hope you'll take our train next time.
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旅客列车乘务员实用英语列车长服务用语一、语言1．（组织旅客乘降）面带微笑“您好，请问您是几号车厢？**号车厢请向前/后走。
直臂式手势。
英文：Hello. Which coach are you in? The No. ** coach please go ahead/backward.2．（遇有领导）“**领导您好！我是***次列车长，欢迎您检查指导工作。
同时双目注视领导，“请您随我来，您请上车。
”引导手势。
英文：I am the conductor of the Train No. **. Welcome for inspecting and guiding our work! This way please.3．（纠正违章）先敬礼“您好！请您到***处吸烟，那里容许吸烟，谢谢您的合作！”英文：hello. Would you please smoke in ***? Thank you for your cooperation.4．（遇有旅客询问）“您好！请问您有什么事情需要我帮忙吗？”英文：Hello. What can I do for you?5．（列车进站台）列车长整队并站在队伍中间位置，右手提包口中要有口号，使队伍整齐统一。
二、举止1．（站台遇领导）敬军礼。
（右手五指并拢提至眉间，面带微笑，双目注视领导，时间停顿1-2秒）2．（领导伸出握手时）配合动作：立即摘手套，迎合领导握手时用力不要过大，时间不宜过长（大约停滞3秒左右）站在靠近车厢一侧，为领导引路运用直臂式手势，注意走路不时回看领导位置，调整自己的走速。
走到车门口面向领导站立运用请进手势将领导引导上车。
总体要求做到：面带微笑，用规范的手势用语，组织旅客乘车，妥善安排重点旅客，耐心解答旅客问讯，语言轻柔亲切，队有需要的旅客主动帮扶。
重点旅客上车时（外宾，领导）亲自陪同安排。
乘务员服务用语二、开车欢迎词简单（中文）：各位女士、先生晚上好！很高兴为您提供服务，欢迎您乘坐我们列车，祝各位旅途愉快！谢谢！英文：Good evening ladies and gentlemen. Welcome to take our train and it’s our pleasure to provide service for you. Wish you a pleasant trip! Thank you.三、中途作业清理茶桌语言：“对不起，打扰您了，我清理一下，谢谢。
”英文：Excuse me. May I do some cleaning please?包房旅客订餐时语言：“您好，是需要定餐吗？请把需要的饭菜告诉我，我来帮您联系。
”英文：Excuse me. Do you need the reservation service? Please tell me the dishes you like and I will contact for you.旅客餐车点餐时语言：“您好，是需要用餐吗？您请坐，这是菜单，您看需要什么饭菜？”英文：Hello. Please take your seat. Here is the menu. What would you like to order? 上菜时语言：“这是您点的××××，您点的菜齐了，您请慢用。
”英文：Here are the dishes you have ordered. Please enjoy yourself.餐后告别语言：“您吃好了，您请慢走，欢迎您再次光临。
”英文：Thanks for your drawing in and welcome to come again.车内售饭语言：“您好，您需要套餐吗？（如不要）对不起打扰了！”英文：Excuse me! Would you like a package meal? Sorry for interrupting you.列车广播服务用语（一）正常情况广播用语1、始发通告主要内容：欢迎词、列车运行区间介绍、担当乘务组介绍、安全卫生提示、服务项目介绍、途中运行时刻及停站介绍、祝词。
范例：中文：旅客朋友你好，欢迎乘坐由***站开往***站的***次列车， ***铁路局***列车段××车队×组的同志将竭诚为您提供服务。
上车后请您对号入座，并将随身携带的行李物品安置好。
列车设有大件行李存放处，贵重物品请妥善保存。
旅客朋友们，为了我们大家的安全，请不要携带易燃烧或爆炸的物品乘车。
有吸烟的旅客请到*号吸烟车厢，并将烟蒂熄灭后放进烟盒内。
带小孩的旅客，请照看好您的小孩，注意安全。
为了更好地为您服务，每个座位都配有列车服务指南，请您仔细阅读。
英文：Good morning/afternoon/evening! Ladies and Gentlemen: Welcome aboard train*** from *** station to *** station! The crew members of team*, Train number** , **passenger train depot, ***Railway Administration will be sincerely at your service！You are expected to take your seat in accordance with the ticket and well deposit your luggage and items. Bulky luggage storage is available on the train. Please leave your valuables under attendance. To ensure your safety, please do not bring inflammable or explosive articles on board. Smoking is only allowed in the smoking coach No.* and cigarette stub should be put into the ashtray after being extinguished. Please take care of your children.The train Service Guidebook is available at your seat for your reference. Please read it carefully.（送餐及旅客信息采集按规定宣传）本次列车全程运行××千米，×小时×分，中途停车站有：***、…、***，请您注意收听广播到站通告。
列车运行前方停车站***站，到站时间***。
旅客朋友们，预祝大家旅途愉快！英文：The total length of our journey is **km and will take *hours and *minutes to destination, passing by the ***station, ***station. Please be attentive to the broadcast for arrival announcements.The next station is ***. The arrival time is ***.Wish you a pleasant trip!2、中途通告用语（范例）（1）通告站名到站前：中文：旅客朋友你好，列车运行前方停车站××车站，到达××车站的时间是×点×分，停车×分。
在××车站下车的旅客，请您整理好行李物品，到车门口等候下车。
等列车停稳后按顺序下车，（双门时：请下车的旅客携带好行李物品，等列车停稳后从×门下车）。
英文：Ladies and gentlemen, the next station is *** and the train will arrive at ***, stopping for *minutes. Passengers to get off at ***station, please pack up your luggage, wait by the door and get off in proper order after the train’s complete stabilization.(passengers to get off at ***station, please pack up your luggage and get off by the * door after the train’s complete stabilization.)开车后：中文：旅客朋友你好，欢迎乘坐本次列车，列车运行前方停车站××站，到达××站的时间×点×分。
英文：Good morning/afternoon/evening! Ladies and Gentlemen: Welcome aboard! The next station is *** and the arrival time is ***.（2）服务通告中文：旅客朋友你好，用餐时间到了，列车将为大家提供免费（早、午、晚）餐，请您及时回到自己的座位上等候,把小桌打开准备就餐。
(用餐后请将餐盒放入垃圾袋内，不要放在地板上，谢谢您的合作)如您有特殊就餐或购物需求欢迎前往*号车厢选购。
英文：Ladies and gentlemen, it’s time for meal. The catering service on the train is free. Please wait by your seat and put down the tray table in front of you.(After your meal, please put the snack box in the rubbish bag instead of on the floor, thank you.) You are also welcomed to choose your favorite food and do some shopping in coach No.*.3．终到站前：（范例）中文：旅客朋友你好，列车运行前方是本次列车终点站××车站，到达××车站的时间是×点×分，请您整理好行李物品，准备下车。