FFU 适用性测试-上海TUV莱茵培训资料

TÜV Rheinland Group 适用性测试（ 适用性测试（FFU）简介 ）
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Corporate Communication 01.07.2009

什么是适用性测试‘FFU (Fitness for Use test)’？
包括: 适用性测试 FFU 包括 耐久测试 Durability test （空载/负载，测功机） 功能测试 Function test （实际操作，适用性，功能/效率） 手感和外观 Handling （开关，旋钮或其它附件等） 结构检查 Construction check （机械和电气安全） 说明书检查 Manual check （内容，语法，语句和用词）
Definition of Fitness for Use according to DIN ISO 9241-11 96: The extend of product usability under defined condition’s in order to reach the aim of effectiveness, efficiency and satisfaction.
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Corporate Communication 01.07.2009

适用性 Fitness for Use
适用性测试的测试内容和评分要求不仅仅为达到“合格”，以确保消费者对您 的产品真正满意。 We test more than just the minimum, so your customers are truely satisfied with your products. 测试实例 Example questions that we examine: 角磨是否能触及难以进入的角落？Does the angle grinder reach difficult corners? 汽油式割草机的机油指示标是否便于查看？割草机是否能将割下的杂草 完全收集？Can the oil level of the lawn mower be checked easily? Does it collect all the cut gras? 说明书上的使用说明是否易于理解？Are the instructions of use easy to understand? 产品上是否带有危险的锐边/角？Are there any sharp edges you can get hurt?
3 Corporate Communication 01.07.2009

为什么要进行适用性测试？ Why Fitness for Use testing?
24个月：欧盟的最低质保期限 In Europe guaranty is legally required for 24 month 供应商需对产品本身及产品的相关描述负责 The supplier is liable for product descriptions 确保产品的长期质量 Ensuring the long-term quality of products 降低产品缺陷的发生率 Lower rate of defective products 降低产品被投诉并遭索赔的次数及费用 Less cost for complaint handling 提高消费者对产品品牌的信心 Higher customer confidence in the brand
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Corporate Communication 01.07.2009

对消费者有何种意义？ What does that mean for your customers?
获得质量可靠的产品 Reliable products 获得操作便捷的产品 Easy handling 获得满意度高的产品 High satisfaction 发现值得信任的品牌 Confidence in the brand
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Corporate Communication 01.07.2009

为什么TÜV莱茵是您的第一选择？ Why choose TÜV Rheinland as your No. 1 service provider?
严谨和极富经验的工程师 Qualified and experienced engineers for Fitness for Use testing on hand 较完善的测试体系 Know how for Fitness for Use testing established 自主研发的测试设备 Own test facilities 广泛的认可度 Certification of products for several countries possible
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Corporate Communication 01.07.2009

Products being tested:
电动工具 Power Tools 手工具 Hand Tools 电子设备 Electrical Appliances 电力装置 Electrical Installation 运动及机械产品 Sport- & Mechanical products
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Corporate Communication 01.07.2009

Tested Power Tools:
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Corporate Communication 01.07.2009

Tested Hand Tools:
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Corporate Communication 01.07.2009

Tested household appliances Tools:
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Corporate Communication 01.07.2009