民航客舱服务英语-课件-unit_5
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民航客舱服务英语课件unit
little bit 有一点 It’s a little bit cold here. Prepare for 准备 I am preparing for my exam. prefer 喜欢 I prefer tea to coffee. Out of the stock 没有了 Instead 替代的 I offer you a blanket instead.
Have
That’s
all. 就这些(口语短语)
oral practice 4
A：我已经等了15分钟了，怎么回事呢！ B：很抱歉拖延了你的饮料，我可以知道你点 了什么吗？ A：我点了一杯咖啡。 B：是黑咖啡还是白咖啡？ A：白的，不加糖。
Some explanation：
A:我的包不见了。 B：你放在哪里了？放在行李架上或其他什么 地方了吗？ A：我放在座位旁边了。可能掉到地上了，但 我找不到了。 B：不要急，我保证你能找到的。找到了吗？ A：哦，找到了。它就在凳子的下面，多谢了 、
Sentence patterns Hello! Welcome aboard! What ‘s up? What’s happening?
民航客舱服务实用英 语Fra bibliotek刘霞Main idea：
New
words and expressions: Dialogues: Sentence patterns: Act out:
Some explanation：
It’s
time for``` 是· · · 的时间了 We have prepared```我们准备了· · · We have prepared some drinks and desserts for guests. Which would you like? 你喜欢什么啊？
Have
That’s
all. 就这些(口语短语)
oral practice 4
A：我已经等了15分钟了，怎么回事呢！ B：很抱歉拖延了你的饮料，我可以知道你点 了什么吗？ A：我点了一杯咖啡。 B：是黑咖啡还是白咖啡？ A：白的，不加糖。
Some explanation：
A:我的包不见了。 B：你放在哪里了？放在行李架上或其他什么 地方了吗？ A：我放在座位旁边了。可能掉到地上了，但 我找不到了。 B：不要急，我保证你能找到的。找到了吗？ A：哦，找到了。它就在凳子的下面，多谢了 、
Sentence patterns Hello! Welcome aboard! What ‘s up? What’s happening?
民航客舱服务实用英 语Fra bibliotek刘霞Main idea：
New
words and expressions: Dialogues: Sentence patterns: Act out:
Some explanation：
It’s
time for``` 是· · · 的时间了 We have prepared```我们准备了· · · We have prepared some drinks and desserts for guests. Which would you like? 你喜欢什么啊？
航空服务英语口语教程课件Unit 5
团队行李挂牌
易碎挂牌
Model Dialogs
Dialog 1
(C = Clerk P = Passenger) C: Good morning, sir. The free baggage allowance for economy-class tickets is 20 kilos.
Yours is 10 kilos over, so I’m afraid there’ll be an overweight baggage charge. P: Oh, really? How much would that be? C: 200 yuan. P: Okay. C: Oh, but I’m sorry to tell you, today’s flight is full so we cannot accept all your baggage.
I suggest you send it as unaccompanied baggage. P: What do you mean by unaccompanied baggage? C: It means the baggage is shipped as cargo. It will not travel on the same flight with you. P: I see. What’s the rate for that? C: The same as cargo rates. You’d pay much less than the excess baggage charge. P: Okay, send it as cargo then.
New Words and Expressions
Speaking Tasks
易碎挂牌
Model Dialogs
Dialog 1
(C = Clerk P = Passenger) C: Good morning, sir. The free baggage allowance for economy-class tickets is 20 kilos.
Yours is 10 kilos over, so I’m afraid there’ll be an overweight baggage charge. P: Oh, really? How much would that be? C: 200 yuan. P: Okay. C: Oh, but I’m sorry to tell you, today’s flight is full so we cannot accept all your baggage.
I suggest you send it as unaccompanied baggage. P: What do you mean by unaccompanied baggage? C: It means the baggage is shipped as cargo. It will not travel on the same flight with you. P: I see. What’s the rate for that? C: The same as cargo rates. You’d pay much less than the excess baggage charge. P: Okay, send it as cargo then.
New Words and Expressions
Speaking Tasks
Unit 5
Part Ⅰ Dialogues
Unit 5 Passenger Arrangement —— Part A
Notes to Dialogue 3
4. Besides, the leg room here is too narrow to stretch my legs. 另外，这个位置伸腿的空间太窄了,我伸不开腿。 besides 表示“此外，另外，除了”。 例如 I think she has many good qualities besides being very beautiful. 我觉得她不但长得非常漂亮，而且还有很多优秀品质。
boarding pass? PAX2: Okay, it’s somewhere in my purse. Here you are.
Part Ⅰ Dialogues
Unit 5 ቤተ መጻሕፍቲ ባይዱassenger Arrangement —— Part A
Dialogue 2
CA: Thank you, madam. (The cabin attendant is checking the boarding pass. ) I’m afraid, madam, you are in the wrong seat. This is 15A, but your seat number is 5A, in the front of the cabin. The numbers are shown along the edge of the overhead compartment.
显示你身高的指针在右上角。
Part Ⅰ Dialogues
Unit 5 Passenger Arrangement —— Part A
《民航英语》PPT课件
.
7
Unit Five Telephone Reservations
• Dialogue • We have flights from Beijing to New York
every Monday, Wednesday and Friday. But the route is pretty well booked these days. • 我们每周一三五都有去纽约的航班，但是近 期该航线订座率很高。
.
5
Unit Five Telephone Reservations
• Useful Expressions
• to reach sb. at 62580000 拨打电话62580000.
• to contact sb. by calling( dialing)62580000
• 拨打62580000电话与某人联系
.
8
Unit Five Telephone Reservations
• Dialogue • What about a Friday flight? We have a few
seats left on Flight CA981 on that day, leaving Beijing at 1:00p.m. • 星期五的航班怎么样？CA981航班还有几个 空位，下午1点离开北京。
.
3
Unit Five Telephone Reservations
• Warming up • III. Reservation information by telephone.
• a. passenger’s name b. departure date • c. destination d. class of service • e. single or return f. repeat the reservation • g. confirming the seat h. passenger’s telephone number.
民航服务英语 教学课件 ppt 作者 叶宁 43222 民航服务英语5
I can： ◇ talk about waiting and boarding. ◇ direct the seat for the passenger.
seat?
CA: It’s OK if the seat is
, sir. (A passenger is blocking the way in the cabin. A stewardess
comes to him. )
CA: Excuse me, sir. Would you mind
aside and allowing the other passengers pass?
CA: Under the overhead licker is the call button. ③___________________________ (如果有需要
我帮助的任何事情), please press it.
民航服务英语
Unit 5 Waiting and Boarding
Part I Dialogue
Complete the dialogue.
CA: Good morning, sir. Welcome aboard.
P1: Good morning.
CA: (To another passenger with a baby) Good morning, Madam. ①
_______________________? (我能看一下您的登机牌吗？) I will show you where the seat is.
communication attitude manner
民航服务英语
Unit 5 Waiting and Boarding
Part III Announcements
seat?
CA: It’s OK if the seat is
, sir. (A passenger is blocking the way in the cabin. A stewardess
comes to him. )
CA: Excuse me, sir. Would you mind
aside and allowing the other passengers pass?
CA: Under the overhead licker is the call button. ③___________________________ (如果有需要
我帮助的任何事情), please press it.
民航服务英语
Unit 5 Waiting and Boarding
Part I Dialogue
Complete the dialogue.
CA: Good morning, sir. Welcome aboard.
P1: Good morning.
CA: (To another passenger with a baby) Good morning, Madam. ①
_______________________? (我能看一下您的登机牌吗？) I will show you where the seat is.
communication attitude manner
民航服务英语
Unit 5 Waiting and Boarding
Part III Announcements
《民航服务英语》最新版教学课件Unit 5 Security check
Announcements
女士们、先生们：你们好 现在客舱乘务员向您介绍_____ 飞机应急出口位置。 Ladies and gentlemen, our flight attendants will now demonstrate the location of the emergency exits for this ____aircraft. 本架飞机共有___个应急出口，分别位于前部、 后部和中部(及上舱)，请不要随意触动应急出口手柄。 There are emergency exits on this___________ aircraft. They are located in the front, the rear and the middle cabin. They are located in the front, the rear, the middle of the main cabin (and on the upper deck.) Please don’t touch the emergency operating handles unless specifically instructed by our crew members in emergency situations.
senior inspector 高级检验员
customs inspector 海关检查员
prevent
[prɪ'vent] vt. 预防，防止
e.g.You have to do something to prevent their
loss. 你必须做些什么来防止他们的损失。
words
hijacking ['hɑɪdʒækɪŋ] n. 劫持
民航客舱服务英语教程课件
How do you think about the job as a flight attendant?
On the one hand it is very proud, beautiful and high salary, on the other hand it is laborious, painstaking and dangerous.
What do flight attendants need to do during the flight?
The main responsibility is the safety of passengers on that flight. Besides ensuring the safety of passengers flight attendants should provide a comfortable service.
Unit 12 Pre-arrival and after arrival
Unit 1
Preparation for the Flight
Introduction to Cabin Services
Questions:
➢Have you ever been taken an airplane? ➢How do you think about the job as a flight attendant?
Welcome aboard!
Can you guess what the flight attendants say to the passenger?
Excuse me, can I help you? Excuse me. May I help you to put your baggage?
民航客舱服务实用英语 Unit
Welocme aboard ___. Please make sure that your hand baggage is stored in the overhead locker. Small articles can be put under the seat in front of you. Please keep the aisle clear for others to go through.
民航客舱服务实用英语
Unit 5 Before Take-off 2 By Rui Zhou
Warm-up
1、How many kinds of hand luggage/ baggage may be grouped by air? 2、Is there any limit to the baggage the passengers carry?
1、熟记重点单词和句子。 2、两人一组练习对话。
Announcements
排放行李
Baggage Arrangement
女士们、先生们：
Ladies and Gentlemen,
欢迎乘坐___航空班机。 请您确定您随身携带的行李已经 放置在头顶上方的行李架内，小 件物品可以放置在您前方的座椅 底下。请保持过道通畅，方便其 他乘客经过。
谢谢！
Key words and expressions
hang luggage 随身携带的行李 overhead locker 头顶上方的行李架 identification 身份证明 Civil Aviation Administration of China(CAAC) 中国民航总局 seat cushion 坐垫 travelling document 旅行证件 valuables 贵重物品 baggage arrangement 排放行李 safety briefing 安全指导 flotation device 漂浮装置
民航服务英语PPT课件
Contents
Warming-up
Practice 1: words &
expression
Practice 2: dialogue practice
第1页/共10页
换座位
1-24 2-23
3-22 4-21
7-18 8-17
9-16 10-15
第2页/共10页
5-20 6-19
11-14 12-13
第3页/共10页
请在此输入您的标题
Q2: What kinds of information would a passenger inquire at the check-in counter?
--seating preference(座位选择); flight or destination information; upgrades(升舱); checked luggage(行李托 运)...
第4页/共10页
Teaching Objectives
➢to let Students to handle the simple dialogue by using the expressions in Unit 2
第5页/共10页
• 航站楼 • 办理登机手续
• 托运行李 • 日常必需品 • 携带行李允许量
Warming-up
Q1: What kinds of questions will check-in agent ask at the airport? --(问候) Greetings;
(身份证，护照)Can/May I have your ID card and tickets?
(行李托运) How many bags do you have?
Warming-up
Practice 1: words &
expression
Practice 2: dialogue practice
第1页/共10页
换座位
1-24 2-23
3-22 4-21
7-18 8-17
9-16 10-15
第2页/共10页
5-20 6-19
11-14 12-13
第3页/共10页
请在此输入您的标题
Q2: What kinds of information would a passenger inquire at the check-in counter?
--seating preference(座位选择); flight or destination information; upgrades(升舱); checked luggage(行李托 运)...
第4页/共10页
Teaching Objectives
➢to let Students to handle the simple dialogue by using the expressions in Unit 2
第5页/共10页
• 航站楼 • 办理登机手续
• 托运行李 • 日常必需品 • 携带行李允许量
Warming-up
Q1: What kinds of questions will check-in agent ask at the airport? --(问候) Greetings;
(身份证，护照)Can/May I have your ID card and tickets?
(行李托运) How many bags do you have?
《民航服务英语》课件
Summary: Master the English language for the arrival process and assist passengers in leaving the airport smoothly.
Detailed description: After the plane lands, staff need to use English to assist passengers in leaving the airport, including guiding them to the baggage claim area, assisting passengers in handling exit procedures, etc. Staff need to master relevant English expressions in order to accurately and fluently communicate with passengers and assist them in leaving the airport smoothly.
Assisting passengers during check in
Answer questions, provide information, and handle any ienge…
Notify passengers prompt and clearly about any flight delays, cancellations, or diversions
Military aviation services are provided by the military to meet their own transportation and other needs These services are highly confidential and are not open to the public
《民航服务英语》课件
行李服务
准备和流程
行李服务是指在航空运输期间 为乘客提供的一系列服务，包 括托运行李、随身携带物品和 快递等。乘客需要根据要求合 理安排行李，避免超重和超长。
基本流程和程序
在登机前，乘客需要把行李交 给专业工作人员进行托运，随 身携带物品需要通过安全检查。 在航班结束后，工作人员会将 乘客的行李交还给乘客本人。
《民航服务英语》PPT课 件
本课程将带你了解民航服务的各个部分。你将会学习到不同服务的基本流程， 服务对象和服务内容。通过本课程，你将更好地了解民航服务领域和未来的 发展。
民航服务介绍
定义和概述
分类和特点
重要性和发展前景
民航服务是指在航空运输过程中 提供的各种服务，包括机场服务、 航班服务、客舱服务、行李服务 和安全服务等。
客舱服务
准备和流程
客舱服务是指在航班期间为乘客提供的一系列服 务，包括座位指导、餐饮服务、安全示范等。
基本流程和程序
在航班期间，机上服务人员需要提供各种服务， 包括座位指导、餐饮服务、安全示范等。服务要 求高效快捷，服务人员需要具备丰富的经验和专 业技能。
服务对象和服务内容
客舱服务的服务对象是乘客。服务内容包括清洁 服务、座位指导服务、日常用品及饮料等服务。
3
服务对象和服务内容
安全服务的服务对象包括乘客和机组人员。服务内容包括提醒乘客遵守安全规定、 检查飞机设备和引导紧急状况应急措施等。
结束语
1 总结课程内容
通过本课程，我们对民航服务的不同部分和 服务内容有了更加深入的了解，了解了不同 服务的基本流程和程序，为我们更好地享受 航空运输提供了基础。
2 展望民航服务的未来
随着科技的不断发展，民航服务的未来将会 更加智能化和个性化。更加高效快捷的服务 将会得到更多的应用，让人们旅行更加方便 和舒适。
民航服务英语听力教学课件u5
Unit 1
4
Part B Listening Task
Unit 1
Exercise Announcement I. Directions: Listen to the conversation and choose the best answer to each of the following questions: 1. Who is probably making the announcement? A. a pilot B. a flight attendant C. a ticket agent D. a ground crew member 2. What is the ultimate destination of the flight? A. Atlanta B. Miami C. Caracas D. Lima
5
Part B Listening Task
3. What change has been announced? A. the flight number B. the gate number C. the arrival time D. the boarding time 4. What are the current weather conditions outside? A. It is raining. B. It cloudy. C. It is hailing. D. It is windy.
1.United Airlines announces the departure of to San Francisco. Passengers are requested to go to immediately where this flight is now boarding.
民航客舱服务实用英语 Unit 5(课堂PPT)
It's thoughtful of you to do so.
For your safety, would you mind putting it into the overhead compartment?
I cannot reach up there.
Could you please check if you have any valuables or documents in your pockets?
May I help you check it up?
I do apologize that there is no space in the overhead locker above your seat.
May I suggest you stow it under the seat in front of you?
passenger's jacket.
5 A passenger puts his hand luggage in the aisle.
A passenger cannot 6 find his briefcase.
6
Exercises
If the baggage is too big to go into the overhead compartment, how to help the passenger?
Sir, I'm sorry to interrupt you.
Look over here!
Look out!
Attention, please.
2020/7/I9 appreciate...
5
Dialogues
A passenger puts her
最新民航客舱服务实用英语 Unit 5
____
Key words and expressions
hang luggage 随身携带的行李
overhead locker 头顶上方的行李架
identification 身份证明
Civil Aviation Administration of China(CAAC) 中国民航总局
seat cushion 坐垫
If there is no room for the baggagew, how to help the passenger?
If the baggage is blocking the exit aisle, how to explain to the passenger?
If a passenger doesn't know how to deal woth her clothes, how to help her?
passenger's jacket. ______________________________________________ ____
A passenger cannot find his briefcase.
Exercises
If the baggage is too big to go into the overhead compartment, how to help the passenger?
____
Key words and expressions
Excuse me, can you help me to stow my hand luggage? May I help you check it up? I do apologize that there is no space in the overhead locker above your seat. May I suggest you stow it under the seat in front of you? It's thoughtful of you to do so. For your safety, would you mind putting it into the overhead compartment? I cannot reach up there. Could you please check if you have any valuables or documents in your pockets? It is blocking the aisle. That had me worried fo_r__a__w___h__i_l_e_.__T__h__a__n_k___y__o__u__f__o_r___y_o__u__r__c__oncern.
Key words and expressions
hang luggage 随身携带的行李
overhead locker 头顶上方的行李架
identification 身份证明
Civil Aviation Administration of China(CAAC) 中国民航总局
seat cushion 坐垫
If there is no room for the baggagew, how to help the passenger?
If the baggage is blocking the exit aisle, how to explain to the passenger?
If a passenger doesn't know how to deal woth her clothes, how to help her?
passenger's jacket. ______________________________________________ ____
A passenger cannot find his briefcase.
Exercises
If the baggage is too big to go into the overhead compartment, how to help the passenger?
____
Key words and expressions
Excuse me, can you help me to stow my hand luggage? May I help you check it up? I do apologize that there is no space in the overhead locker above your seat. May I suggest you stow it under the seat in front of you? It's thoughtful of you to do so. For your safety, would you mind putting it into the overhead compartment? I cannot reach up there. Could you please check if you have any valuables or documents in your pockets? It is blocking the aisle. That had me worried fo_r__a__w___h__i_l_e_.__T__h__a__n_k___y__o__u__f__o_r___y_o__u__r__c__oncern.
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Sentence patterns Asking for help Please help me I wonder if you can help
Act out
During boarding, there is an old lady coming and carrying heavy hand luggage.
理论部分结束
谢谢
作业
听录音的对话背过
写作业本上。
内容到此全部结束
民航客舱服务实用英 语 Arranging the baggage
Main idea：
New
words and expressions: Dialogues: Sentence patterns: Act out:
question：
What
are the cabin attendants doing in the picture? Can you guess what the cabin attendants say to the Passengers?
Dialogue six
A:我的包不见了。 B：你放在哪里了？放在行李架上或其他什么 地方了吗？ A：我放在座位旁边了。可能掉到地上了，但 我找不到了。 B：不要急，我保证你能找到的。找到了吗？ A：哦，找到了。它就在凳子的下面，多谢了 、
Sentence patterns Hello! Welcome aboard! What ‘s up? What’s happening? I'm afraid you can't..... would you like to place your .......
The
flight attendant is arranging the passenger's baggage. please take a seat and have a rest.
carousel
实操口语练习一
A：欢迎登机！ B：谢谢，请问我的座位在哪？ A：请给我您的登机卡。请沿着走道直走，你的位置 是右边中间位置。 B：谢谢！ B：劳驾，我的包放在哪？你能帮我一下吗？ A：好的，我帮您放到行李架上吧！
口语练习一
A :劳驾，你能帮我放一下我的行李吗？ B：好的，但恐怕你的行李太大，放不进去。 要我帮你办理托运吗？ A：好的，你真是太好了。 B：不客气。
Excuse
me,could you help me to put this baggage? Ok, I am afraid your bag is too big to put in. would you like to have your baggage checked? ok, you are so kind.
A big rucksack is put on the aisle next to the emergency exit.A flight attendant named lily comes up.
L：whose is it？ P1:Um, it's not mine, It's George's. He is sits in the front row. L： 恐怕你不能把包放在走廊上 G： 我不知道放在哪里。 L: ____________.为什么不放在行李架上？ G: it's so full that I can't put anything in. L: how about the ____(储藏柜） located in front of your seat? G: Well, I've tried,too. but it's too big to go in the stowage comepartment,so what can I do? L: I think you may find there is enough room to put it under your seat. G: Well, I've tried too. but it does't fit.what's more,I hope to have more legroom to ______(放松休息）。 L: Well,..er...let me see.____________如果你想让我替你保管，I‘ll put it in some other place and look after it for you with care. G:It sounds good. that's very kind of you.
B：好的，请问厕所在哪？
A：沿着走道直走，在左边。 B：好的，能给我一杯水好吗？ A：好的，您还有其他的要求吗？ B：没有了，谢谢你。 A：如果您有其他要求，请不要犹豫呼叫我。
where
is the toilet? Go straight ahead along the aisle,on your left. Ok,would you like to give me a cup of water? Ok ,anything else? If you have any requirments,please don't hesitate to contact me.
welcome aboard. Thank you ,could you tell me where is my seat? please give me your boarding card. Go straight ahead, ymiddle. excuse me , where to put my bag?can you tell me? ok, I'll put it on the overhead compartment.
Dialogue three a passenger puts her baggage on an emergency exit
A:女士，不好意思打搅您！这是你的行李吗？ B：是的，有什么事吗？ A：这是紧急出口，为了您的安全，你可以把 行李放在行李架上吗？ B：好的，你可以帮我吗？ Ａ：好的。